Canon PIXMA MX870 Troubleshooting Guide

Network Setup Troubleshooting
Solución de problemas de conguración de red

ENGLISHESPAÑOL

Network Setup Troubleshooting

This manual mainly describes problems you may encounter when setting up a network, and the possible
causes and solutions.
Find a description related to your problem and follow the solution.

If you cannot nd a description for your problem or if you encounter a problem after setup, refer to the on-

screen manual: Basic Guide/Advanced Guide.
Screens are based on Windows Vista Ultimate and Mac OS X v.10.5.x.

Names of functions, etc. may differ from this manual depending on your network device (router, access

•
point, etc.) or application software.

Problems during Network Setup

Easy setup

The Target Access Point is Not Displayed (Detected) P.2

Access point was not detected. is Displayed

Failed to connect to the access point. is Displayed

The directly entered access point was not detected. is Displayed

The device may not be able to connect to the network is Displayed

WPS

Cannot connect. Multiple access points are enabled. is Displayed

Advanced setup

P.2

P.3

P.3

P.4Multiple access points with the same name exist. is Displayed

P.5

P.6

P.7

Other Troubleshooting Tips

Forgotten or Do Not Know the Access Point Name/Network Name (SSID), Security
Protocol (encryption standard), and Network Key

The Machine is Not Detected after the Network Environment is Changed

Reference Information

Character Entry P.10

Entering the Access Point's Wireless LAN Settings Directly on the Machine P.11

Specifying the Machine's IP Address (IPv4 only)

Restoring the Machine's Default LAN Settings to Perform Setup Again

Connection Checklist

The following symbols are used in this manual.

Instructions as notes for operation or additional explanations.

Description for Windows users.

Description for Macintosh users.

P.10

P.10

P.10

P.10

P.13

P.14

P.15

ENGLISH

Connection failed. is Displayed

Problems during Software Installation

The Machine is Not Displayed (Detected)

P.7

P.7

P.7

P.8Check Printer Settings dialog box is Displayed

Description for wireless connection.

Description for wired connection.

1

Problems during Network Setup

Easy setup

Advanced setup

The Target Access Point is Not Displayed (Detected)

Check

Check 1

Make sure that you follow Check 1, 2, 5 and 6 of
"Connection Checklist" on page 15, then press the left
FUNCTION button (A) on the machine to search for the
access point again.

Check 2

Turn off the access point, then turn it back
on, then press the left FUNCTION button
(A) on the machine to search for the
access point again.

A

Check 3

Is SSID broadcast (connection via "ANY" SSID, etc.) disabled or is the stealth mode
enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Enable SSID broadcast (connection via "ANY" SSID, etc.) or disable the stealth mode,
then press the left FUNCTION button (A) on the machine to search for the access point
again.

For details on how to change the settings of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

To establish a connection without changing the access point settings, refer to "Entering
the Access Point's Wireless LAN Settings Directly on the Machine" on page 11.

Check 4

Is the MAC address ltering enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Set the access point to accept the MAC address of the
machine.

For details on how to change the settings of the access point,

•
refer to the manual supplied with the access point or contact its
manufacturer.

To check the MAC address of the machine, press the Setup

•
button, then using the { } [ ] and OK buttons, select

Device settings > LAN settings > Conrm LAN settings >
WLAN setting list, then check MAC address.

2

Check 5

Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the
access point?

"WPA/WPA2 Enterprise" is not supported on the machine.

Change the security protocol (encryption standard) for the access point, then congure

settings again.

For details on how to change the security protocol (encryption standard) for the access point,

•
refer to the manual supplied with the access point or contact its manufacturer.

For the procedure to congure settings of the machine, refer to "Wireless Setup Using Easy

•
Setup" in the printed manual: Getting Started.

Glossary

SSID•

An identier to identify the specic access point.

SSID broadcast•

An access point's periodic transmission of a signal revealing its SSID.

Stealth mode•

A function to prevent the SSID of the access point from appearing on other wireless devices.

MAC address•

A unique number assigned to each network device.

MAC address ltering•

A function to block access from unauthorized wireless devices by saving the MAC addresses of specic

wireless devices (computers, printers, etc.) to the access point beforehand.

Access point was not detected. is Displayed

Check

The message appears when no access point is found.

Refer to "The Target Access Point is Not Displayed
(Detected)" on page 2.

Failed to connect to the access point. is Displayed

Check

Check 1

Is WEP key number 2, 3 or 4 of the access point in use?

For details on how to check the WEP key number of the access

•
point, refer to the manual supplied with the access point or
contact its manufacturer.

Set to use WEP key number 1 of the access point, or select a WEP key number by
entering wireless connection settings of the machine directly.

ENGLISH

For details on how to change the WEP key number of the access point, refer to the manual

•
supplied with the access point or contact its manufacturer.

For details on how to select a WEP key number by entering wireless connection settings of the

•
machine directly, refer to "Entering the Access Point's Wireless LAN Settings Directly on the
Machine" on page 11.

3

Check 2

Make sure that the DHCP function of the access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Enable the DHCP function of the access point, then congure settings again.

For details on how to change the settings of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

Multiple access points with the same name exist. is Displayed

Check

The message appears when multiple access points with
the same name are found.

Check 3

Are you using an access point that automatically creates WEP keys?

For details on the access point, refer to the manual supplied with the access point or contact its

•
manufacturer.

Check the WEP key (hexadecimal) created automatically on the access point, then
enter it on the machine.

For details on how to check the WEP key of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

Glossary

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.

When you have only one access point

Select Use one AccessPoint only, then select the MAC
address of the target access point.

For subsequent operations, go to or

•
in "Entering the Access Point's Wireless LAN Settings Directly
on the Machine" on page 11.

For details on how to check the MAC address of the access

•
point, refer to the manual supplied with the access point or
contact its manufacturer.

When using multiple access points

/

Select Use multiple AccessPoints.

For subsequent operations, go to or

•
Wireless LAN Settings Directly on the Machine" on page 11.

/

Glossary

MAC address•

A unique number assigned to each network device.

/

/ in "Entering the Access Point's

4

The directly entered access point was not detected. is Displayed

Check

The message appears when no access point is found by
the entered access point name/network name (SSID).

Check 1

Is the entered access point name/network name (SSID)
correct?

Press the OK button to make sure that the entered access point name/network name
(SSID) is correct, then press the OK button again.

Check 2

Make sure that you follow Check 1, 2, 5 and 6 of "Connection Checklist" on page 15.

After that, press the OK button, then proceed with the setup from in "Entering the Access

•
Point's Wireless LAN Settings Directly on the Machine" on page 11.

Check 3

Turn off the access point, then turn it back on.

After that, press the OK button, then proceed with the setup from in "Entering the Access

•
Point's Wireless LAN Settings Directly on the Machine" on page 11.

Check 4

Is the MAC address ltering enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Set the access point to accept the MAC address of the
machine.

After that, press the OK button, then proceed with the setup from

•

in "Entering the Access Point's Wireless LAN Settings Directly

on the Machine" on page 11.

For details on how to change the settings of the access point,

•
refer to the manual supplied with the access point or contact its
manufacturer.

To check the MAC address of the machine, press the Setup button, then using the { } [ ]

•
and OK buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN

setting list, then check MAC address.

Check 5

Is "WPA/WPA2 Enterprise" set as a security protocol (encryption standard) on the
access point?

"WPA/WPA2 Enterprise" is not supported on the machine.

Change the security protocol (encryption standard) for the access point, then congure

settings again.

After that, press the OK button, then proceed with the setup from in "Entering the Access

•
Point's Wireless LAN Settings Directly on the Machine" on page 11.

ENGLISH

For details on how to change the security protocol (encryption standard) for the access point,

•
refer to the manual supplied with the access point or contact its manufacturer.

5

Glossary

SSID•

An identier to identify the specic access point.

MAC address•

A unique number assigned to each network device.

MAC address ltering•

A function to block access from unauthorized wireless devices by saving the MAC addresses of specic

wireless devices (computers, printers, etc.) to the access point beforehand.

The device may not be able to connect to the network is Displayed

Check

The message appears when an IP address was not
obtained automatically after selecting "WEP" as the
security protocol for the access point due to inactive DHCP
function or incorrect network key.

Check 1

Make sure that the DHCP function of the access point is active.

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Enable the DHCP function of the access point or specify the IP address of the machine.

For details on how to change the settings of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

For details on how to specify the IP address of the machine, refer to "Specifying the Machine's IP

•
Address (IPv4 only)" on page 13.

Check 2

If the DHCP function is active, the network key needs to be entered again. Perform
setup again by following the procedures in "Entering the Access Point's Wireless LAN
Settings Directly on the Machine" on page 11.

Glossary

IP address•

A numerical identication assigned to each computer or network device connected to a network.

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.

6

WPS

Problems during Software Installation

ENGLISH

The Machine is Not Displayed (Detected)

Cannot connect. Multiple access points are enabled. is Displayed

Action

The message appears when multiple access points are
detected.

Wait for a while, then congure the settings again.

Connection failed. is Displayed

Check

The message appears when an error occurs.

Check the access point settings, then congure WPS

settings again.

For details on how to check the settings of the access point,

•
refer to the manual supplied with the access point or contact its
manufacturer.

For the procedure to congure WPS settings of the machine,

•

refer to "Wireless Setup Using WPS (Wi-Fi Protected Setup)" in

the printed manual: Getting Started.

When using an access point that does not support WPS, congure settings manually. For the

•

procedure to congure settings of the machine manually, refer to "Wireless Setup" in the printed

manual: Getting Started.

Check

AA

Check 1

For a wireless connection, make sure that you follow Check 1, 2, 3, 4, 5 and 6 of
"Connection Checklist" on page 15, then click Update (A).

For a wired connection, make sure that you follow Check 1, 2, 3, 7 and 8 of
"Connection Checklist" on page 15, then click Update (A).

Check 2

Is the machine connected to a network?

To conrm the connection status, press the Setup button, then using the { } [ ] and OK

•
buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN setting list
or LAN setting list. Make sure that Connection is set to Active.

If the machine is not connected to a network, perform setup again by following the
procedures in "Wireless Setup" and onward or "Wired Setup" and onward in the printed
manual: Getting Started.

7

Check 3

Is the IP ltering feature enabled on the network device (router, access point, etc.)?

For details on how to check settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Set the network device to accept the IP address of the machine.

For details on how to change settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

To check the IP address of the machine, press the Setup button, then using the { } [ ] and

•

OK buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN setting
list or LAN setting list, then check IP address.

Glossary

IP address•

A numerical identication assigned to each computer or network device connected to a network.

IP address ltering•

A function to restrict communication of network devices with specic IP addresses, preventing them

from connecting to the network.

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.

Privacy separator feature•

A function to prevent communication between multiple wireless devices (such as computers and
printers) connected to an access point.

Check Printer Settings dialog box is Displayed

Check 4

When obtaining an IP address automatically, make sure that the DHCP function of the
network device (router, access point, etc.) is active.

For details on how to check settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Activate the DHCP function of the network device, then click Update (A).

For details on how to change settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Check 5

(* Wireless connection only)

Is the privacy separator feature enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Disable the privacy separator feature.

For details on how to change the settings of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

8

Check

The message appears when the machine cannot be
detected.

Check 1

For a wireless connection, make sure that you follow
Check 1, 2, 3, 4, 5 and 6 of "Connection Checklist" on
page 15, then click Back (A).

A

For a wired connection, make sure that you follow Check 1, 2, 3, 7 and 8 of
"Connection Checklist" on page 15, then click Back (A).
Proceed with the setup.

Check 2

Is the machine connected to a network?

To conrm the connection status, press the Setup button, then using the { } [ ] and OK

•
buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN setting list
or LAN setting list. Make sure that Connection is set to Active.

If the machine is not connected to a network, perform setup again by following the
procedures in "Wireless Setup" and onward or "Wired Setup" and onward in the printed
manual: Getting Started.

Check 3

Is the IP ltering feature enabled on the network device (router, access point, etc.)?

For details on how to check settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Set the network device to accept the IP address of the machine.

For details on how to change settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

To check the IP address of the machine, press the Setup button, then using the { } [ ] and

•

OK buttons, select Device settings > LAN settings > Conrm LAN settings > WLAN setting
list or LAN setting list, then check IP address.

Check 4

When obtaining an IP address automatically, make sure that the DHCP function of the
network device (router, access point, etc.) is active.

For details on how to check settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Activate the DHCP function of the network device, then click Back (A).

Glossary

IP address•

A numerical identication assigned to each computer or network device connected to a network.

IP address ltering•

A function to restrict communication of network devices with specic IP addresses, preventing them

from connecting to the network.

DHCP function•

A function to automatically assign required information (IP address, etc.) to computers, printers or other
devices connected to the network.

Privacy separator feature•

A function to prevent communication between multiple wireless devices (such as computers and
printers) connected to an access point.

ENGLISH

For details on how to change settings of the network device, refer to the manual supplied with the

•
network device or contact its manufacturer.

Check 5

(* Wireless connection only)

Is the privacy separator feature enabled on the access point?

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

Disable the privacy separator feature.

For details on how to change the settings of the access point, refer to the manual supplied with

•
the access point or contact its manufacturer.

9

Other Troubleshooting Tips

Reference Information

Forgotten or Do Not Know the Access Point Name/Network Name
(SSID), Security Protocol (encryption standard), and Network Key

Check

Check the access point settings.

For details on how to check the settings of the access point, refer to the manual supplied with the

•
access point or contact its manufacturer.

The Machine is Not Detected after the Network Environment is
Changed

Check

Wait until the IP address is assigned to the computer. You may need to restart your
computer.

Search for the machine again after conrming a valid IP address is assigned to the computer.•

Glossary

IP address•

A numerical identication assigned to each computer or network device connected to a network.

Character Entry

Action

This machine allows you to enter characters using the Numeric buttons (A).
Follow the procedure below.

ABC D

Press the button of the Numeric buttons to switch to the character entry mode you

1

want to use.

Three character entry modes (numeric, upper case and lower case) are available. Each time

•
you press the button, the entry mode displayed on the upper right of the screen changes
between numeric 123, upper case ABC and lower case abc.

Enter characters using the Numeric buttons.

2

Multiple characters are assigned to each key. Press a key to toggle character options for that

•
key. For details on assigned characters, refer to "Key Assignments" on the right.

10

Repeat and to enter more characters.

3