Canon PIXMA MX860 Troubleshooting Guide

Network Setup Troubleshooting

This manual describes troubleshooting tips for problems you may encounter when setting up.

If you do not nd a description for your trouble here, refer to "Troubleshooting" in the on-screen manual:

• Basic Guide/Advanced Guide.

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Troubles in Setup/Connections

1 Connection checklist

2 Cannot connect to the access point (the access point is not detected)

2.1 The target acce ss point is not detected P.1

2.2 Cannot connect to the target access point P.1

2.3 Using the machi ne in a multiple access point setup P.1

3 How to set a network key/network password

3.1 About Network K ey (Windows)/Network Password (Macin tosh) P.2

3.2 How to set a WE P/WPA/WPA2 key P.2

4 Cannot connect to the machine (the machine is not detected)

4.1 The machine is not detected P.2

4.2 No machine is d etected after the network settings a re changed in Windows

5 The following screen is displayed during setup

5.1 The Access Poin ts screen is displayed during setup P.3

5.2 The An access p oint could not be detected i

5.3 The Printer cou ld not be connected to the specified access point is displayed

ring setup P.4

s displayed dur ing setup P.3

P.1

P.2

P.3

5.4 The Another acc ess point with the same SSID exists is displayed during setup P.4

5.5 The New port co uld not be created i

5.6 The Set Printer IP Address s

5.7 The Enter Passw ord s

5.8 The You have conne cted the printer to an unsecured wir eless network is di

splayed during setup P.5

5.9 The

5.10 The The Card Sl ot is already mapped as Network Driv e to this computer is

5.11 The

5.12 The

Communication w ith the Card Slot failed i

splayed during setup P.6

Cannot map any more drives, because all the drive l etters are assigned is

splayed during setup P.6

Timeout error s

creen is displa yed during setup P.5

creen is displa yed during WPS setup P.6

s displayed dur ing setup P.4

creen is displa yed during setup P.4

s displayed dur ing setup P.5

6 Re-setting the machine

7 The admin password set to the machine was forgotten

8 Changing the port name

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Restoring the Machine to the Factory Settings

1 Initializing using the machine's Operation Panel

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Specications

1 MX860 series

P.6

P.7

P.8

Troubles in Setup/Connections

1 Connection checklist

Before you proc eed to Troubleshooting, conf irm the following:

The USB cable i s securely connected to the correct port.

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The machine is turned on and the network device is on.

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If it is, turn it off and then turn it on again.

If the firewall function of your security software is turned on, a message may appear w arning that

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Canon software is attempting to access the network. If the warning message appears, set the

security softwa re to always allow access.

When using a ro uter, connect the machine an d computer to the LAN side (same net work segment).

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The machine’s LAN setting is configured according to your conn ection method.

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To connect over wireless LAN, set Change WLAN/LAN to Wireless LAN active. To connect over wired LAN, set it to Wired LAN activ e. For the procedu re, refer to “Machine’s LAN Setting” in the pri nted manual: Getting Started. If you have cha nged the machine’s LAN setting, set up the mach ine again following the procedures in “Install the Software” and onward in the printed manual: Getting Started.

Confirm the fol lowing before setting up on a wirele ss LAN:

There is no bar rier or obstacle between the access point and the machine.

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The access poin t is operating in IEEE802.11b or IEEE80 2.11g (2.4 GHz).

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2 Cannot connect to the access point (the access point is not detected)

2.1 The target access point is not detected

Refer to “1 Con nection checklist” on page 1 and mak e sure there is no problem.

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If the machine or your computer cannot communicate with the target access point, follow the

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procedure below.

Ensure that the access point is o n and then click U

If the access point is still not detected, move your machine closer t o the access point and

emove possible obstructions, then click Update.

Ensure that your computer can com municate with the access point.

Unplug the access point from the power outlet and plug it in, then cl ick U

Using your acce ss point’s utility software, check if your acce ss point is set to the stealth mode,

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i.e., set not t o broadcast its SSID, or is set to r eject clients whose SSID is set to ANY. If so, click Manual Setup and enter the access point’s SSID in SSID (Window s)/Network Name (SSID) (Macintosh). Fo r details, refer to “5.1 The Access Poi nts screen is displayed during setup ” on

page 3.

pdate in the Ac cess Points screen.

pdate.

2.1 The target access point is not detected (continued)

The wireless ch annel to be used may be limited depe nding on wireless network devices in stalled

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in the computer. Confirm the wireless chann els available for the network device . For details, refer to the ma nual provided with your computer or your wireless network device. Make s ure that the channel set to the access point is valid to com municate with the computer, confirmed above. If not, change the channel set to the access point.

If MAC address filtering is enabled, we recommend that you register the machine’s MAC address

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to the access p oint before entering setup. To confi rm the MAC address of the machine, r efer to “About Network Communication” - “Troubleshooting” in the on-screen m anual: Advanced Guide.

If the access p oint’s IP address filt ering is enabled, disable it during setup. After setup is

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complete, turn the IP filt ering feature back on.

If Client-to-Cl ient Blocking is enabled, an access point may be capable of blocking all direct

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transmission am ong clients associated to it. If suc h feature is enabled, disable this f eature while

using the machi ne.

2.2 Cannot connect to the target access point

Refer to “1 Con nection checklist” on page 1 and mak e sure there is no problem.

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Confirm the net work name/SSID of the target access point and set the machine to use the

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identical netwo rk name/SSID. If the network name/SS ID is diffe rent in the machine and the access point, t he machine cannot connect to the acc ess point. For details, refer to “5. 1 The

Access Points s creen is displayed during setup” on page 3.

This machine does not support WPA/WPA2-Enterprise. When you select an access point

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set to use WPA/WPA2-Enterprise, it is grayed out and cannot be set up.

Make sure that the machine and the access point can communicate with each other under t his

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setting. When e ncryption is set to the access point , set up the encryption of the machi ne to

match the setti ngs of the access point. If the WEP/ WPA/WPA2 (encryption key) is different in

the machine and the access point, the machine canno t communicate with the access point. For details, refer to “3.2 How to set a WEP/WPA/WPA2 key” on page 2.

2.3 Using the machine in a multiple access point setup

Confirm the fol lowing the access point to be used c an communicate with the machine and the computer.

Windows XP may automatical ly connect to an unintended access p oint. Follow the steps below to make your acces s point the highest priority.

elect S

Right click W

Click W

Confirm that the target access po int is displayed in the P

If multiple net works are available when using Macin tosh, select System Preferences, select Network, select AirPort and click Advanced (Mac OS X v.10.4.x/v.10.3.9: select Network Port Configuration), then change the priority of the network name that you want to use. If the network

name is not set to the highest priority, select and mo ve it to the top of the list (the hi ghest priority).

tart and Connec t To.

ireless Network Connection and select Properties.

ireless Network s tab and confirm that Use Windows to configure my wireless

network setting s is checked.

referred networ ks list.

If the access p oint is not set to the top in the li st, select and move the access point to the top

of the list usi ng the Move up.

3 How to set a network key/network password

3.1 About Network Key (Windows)/Network Password (Macintosh)

An encryption k ey used in wireless networks. As using passwords, settings must match among the access poin t, the machine, and the computer. A WEP key is used in the WEP authentication method, while P assphrase or Pre-Shared Key is used in the WPA/WPA2 authentication method.

Names of network keys vary depending on your access point or application software.•

3.2 How to set a WEP/WPA/WPA2 key

3.2 How to set a WEP/WPA/WPA2 key (continued)

When using WPA/WPA2•

The authenticat ion method, passphrase, and dynamic encryption type must match on the ac cess point, the mach ine, and the computer.

Enter the passp hrase configured on the access point (a sequence of between 8 and 63

alphanumeric ch aracters, or a 64-character hexadeci mal number). If you do not know the passphrase, ref er to the manual provided with the a ccess point, or contact its manufact urer.

Select either T KIP (Basic Encryption) or AES (Secure Encryptio n) for the dynamic encryption method.

This machine supports WPA-PSK (WPA-Personal) or WPA2-PSK (WPA2-Personal). WPA/

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WPA2-Enterprise is not supported.

When using WEP•

The key length, key format, the key to use (out of 1 to 4), and the authentication meth od must match among the access point, the machine, and the computer.

For access poin ts that use automatically generated WEP keys, u se the hexadecimal key format

for the machine .

If you do not k now the access point WEP key, refer to documentati on provided with the access

point or contac t its manufacturer.

Example: Using 64 bit ke y length, when the string “canon” is entered, an access point generates the

following codes .

- Key 1: C9 42 28 B8 AE

- Key 2: 87 C0 FB 05 6B

- Key 3: 9A 15 FB F6 F3

- Key 4: 62 56 67 58 44

In order to com municate with such an access point, you must configure the machine to us e the key generated b y the access point by entering it in hexadecimal format.

Normally, select A uto for the Authentication. Other wise, select Open System or Shared K ey

according to th e setting of the access point.

When entering a WEP key in Network Key or Network Password on the Access Points

screen, the key number is set to 1 and the Authentication is set to Auto. The key length and format are base d upon value of the entered key.

When using AirPort, conrm the settings in Wireless Security of AirPort Admin Utility.•

Select 64 bit if 40 bit WEP is selected for the Key Length in the AirPort Base Station.

Select 1 for Key ID. Otherwise the computer will not be able to communicate with the

machine via the access point.

4 Cannot connect to the machine (the machine is not detected)

4.1 The machine is not detected

Refer to “1 Con nection checklist” on page 1 and mak e sure there is no problem.

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If the access p oint is configured to use access con trol, register the IP address or the MAC

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address of the machine or disable the access contro l.

Confirm the net work name/SSID of the target access point and set the machine to use the

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identical netwo rk name/SSID. If the network name/SS ID is diffe rent in the machine and the access point, t he machine cannot connect to the acc ess point. For details, refer to “5. 1 The

Access Points s creen is displayed during setup” on page 3.

Make sure that the machine and the access point can communicate with each other under t his

•

setting. When e ncryption is set to the access point , set up the encryption of the machi ne to

match the setti ngs of the access point. If the WEP/ WPA/WPA2 (encryption key) is different in

the machine and the access point, the machine canno t communicate with the access point. For details, refer to “3.2 How to set a WEP/WPA/WPA2 key” on page 2.

The wireless ch annel to be used may be limited depe nding on wireless network devices in stalled

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in the computer. Confirm the wireless chann els available for the network device . For details, refer to the ma nual provided with your computer or your wireless network device. Make sure that the channel set to the access point is valid to communicate with the com puter, confirmed above . If not, change the channel set to the access point.

4.2 No machine is detected after the network settings are changed in Windows

Wait until the IP address is assigned to th e computer. You may ne ed to restart your computer. Search for the machine again after confirming a val id IP addre ss is assigned to the computer.

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