Canon Pixma MX310 Service Manual. Parts Catalog
PIXMA MX310
SERVICE
MANUAL
Canon
Copyright 2007, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
TABLE OF CONTENTS
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Errors
1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))
1-3. Fax Errors
2. ADJUSTMENT / SETTINGS
2-1. Service Mode
2-2. PTT Parameter Mode
2-3. User Mode
2-4. Notes on Service Part Disassembling / Reassembling
2-5. Grease Application
2-6. Notes on Machine Transportation
3. EXTERNAL VIEW / PARTS LIST
3-1. External Parts / Power Supply Unit / Logic Board Ass’y
3-2. ADF / Scanner
3-3. Printer Unit (1/2)
3-3. Printer Unit (2/2)
3-4. Parts List
(2/32)
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Errors
Errors and warnings are displayed by the following ways:
1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are
displayed on the LCD.
2. Messages during printing from a computer are displayed on the MP driver Status Monitor.
3. Error codes are printed in the "operator call/service call error record" area in EEPROM information
Print
Buttons valid when an operator call error occurs:
1. ON/OFF button: To turn the machine off and on again.
2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically
be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.
3. Stop/Reset button: To cancel the job at error occurrence, and to clear the error.
Operator Call Error (Alarm LED Blinking in Orange)
Error
No paper in the rear
tray.
Front door is closed. [1250] --- OPEN PAPER OUT TRAY Open the paper output tray.
Paper jam. [1300] --- PAPER JAMMED
Ink cartridge not
installed, or not
properly installed.
Error
code
[1000] --- LOAD PAPER
[1401] U051 CHECK INK
U No. Message on the LCD Solution
Set the paper in the rear tray,
SET PAPER AND PRESS
[OK].
CLEAR PAPER JAM AND
PRESS [OK].
U051
and press the OK button.
Remove the jammed paper, and
press the OK button.
Install the ink cartridge properly.
Ink cartridge
temperature sensor
error.
Non-supported ink
cartridge is installed.
Ink cartridge in a
wrong position.
Multiple ink
cartridges of the
same color installed.
Ink cartridge
hardware error
Ink cartridge not
recognized.
[1403] U052 COOLING HEAD… Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
[1485] U059 CHECK INK
U059
[1680] U076 CHECK INK
U076
[1681] U075 CHECK INK
U075
[1682] U150 CHECK INK
U150
[1684] U140
CHECK INK
U140
A non-supported ink cartridge is
installed. Install the supported
ink cartridge.
Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
A non-supported ink cartridge is
installed. Install the supported
ink cartridge.
(3/32)
The remaining ink
amount unknown.
Ink cartridge not
completely installed.
No ink. [1688] U163
Warning: The ink
absorber becomes
almost full.
Warning: The platen
ink absorber
becomes almost full.
The connected digital
camera or digital
video camera does
not support Camera
Direct Printing.
Non-supported HUB [2002] --- UNSUPPORTED USB HUB
[1686] U162 CHECK INK
U162
[1687] U053 CHECK INK
U053
CHECK INK
U163
[1700] --- REQ. SERVICE SOON Pressing the OK button will exit
[1710] --- REQ. SERVICE SOON Pressing the OK button will exit
[2001] --- IMCOMPATIBLE CAMERA
DISCONNECT CAMERA
CABLE
REMOVE HUB
Replace the ink cartridge and
close the scanning unit. Printing
with an empty ink cartridge can
damage the machine.
To continue printing without
replacing the ink cartridge(s),
press the Stop/Reset button for
5 sec. or longer to disable the
function to detect the remaining
ink amount.
Re-set the ink cartridge. If the
error is not cleared, the ink
cartridge may be defective.
Replace the ink cartridge.
Replace the ink cartridge and
close the scanning unit. Printing
with an empty ink cartridge can
damage the machine.
To continue printing without
replacing the ink cartridge(s),
press the Stop/Reset button for
5 sec. or longer to disable the
function to detect the remaining
ink amount.
the error, and enable printing
without replacing the ink
absorber. However, when the
ink absorber becomes full, no
further printing can be
performed unless the applicable
ink absorber is replaced.
the error, and enable printing
without replacing the ink
absorber. However, when the
ink absorber becomes full, no
further printing can be
performed unless the applicable
ink absorber is replaced.
Remove the cable between the
camera and the machine.
Remove the applicable USB
HUB from the PictBridge (USB)
connector.
(4/32)
1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))
Cycles of
blinking in
orange and
green
2 times Carriage error [5100] An error occurred in the carriage
3 times Line feed error [6000] An error occurred in the LF encoder
5 times ASF (cam)
sensor error
6 times
7 times - Main ink
8 times Print head
9 times EEPROM error [6800]
10 times VH monitor
12 times AP position
15 times USB Host
22 times Scanner home
Power LED
turned off
Alarm LED
(orange) lit
Internal
temperature
error
- Platen ink
temperature
rise error
error
error
VBUS
overcurrent
position error
ROM error
RAM error
Error
absorber full
absorber full
Error
Code
encoder signal.
signal.
[5700] This error takes place when feeding
paper from the rear tray after an
error occurred in the rear tray cam
sensor.
[5400] The internal temperature is not
normal.
[5B00,
5B01]
[5200] The print head temperature
[6801]
[B200] The internal temperature exceeded
[6A00] An error occurred in the AP motor
[9000] The USB Host VBUS is overloaded. - Logic board
[5010] The scanner unit cannot detect the
None The check sum value is incorrect in
The main ink absorber or platen ink
absorber becomes full.
exceeded the specified value.
A problem occurred in writing to the
EEPROM.
the specified value.
during purging operation.
home position, or the scanner unit
warming-up is not performed
properly at power-on.
the flash ROM or RAM check at
hard-power-on.
Conditions
Corrective action
(Replacement of listed parts,
which are likely to be faulty)
- Carriage unit
- Timing slit film
- Logic board
- Carriage motor
- Timing slit disk film
- Logic board
- ASF_PE sensor board
- Drive unit
- Logic board
- Logic board
- Ink absorber kit
Replace the ink absorber and
clear the applicable ink
absorber counter.
- Ink cartridge
- Logic board
- Logic board
- Ink cartridge
- Carriage unit
- Logic board
- Drive unit
- Logic board
- Scanner unit
- Logic board
- Logic board
(5/32)
1-3. Fax Errors
For error other than those listed below, please refer to the “G3/G4 Facsimile Error Code List (Revision 2)
HY8-23A0-020.”
(1) User error codes
Error code
#001 TX Document jam
#003 TX / RX Document is too long, or page time-over
#005 TX / RX Initial identification (T0 / T1) time-over
#009 RX Recording paper jam, or no recording paper
#012 TX No recording paper at the receiving machine
#017 TX Redial time-over, but no DT detected
#018 TX Auto dialing transmission error, or redial time-over
#022 TX Call failed (no dial registration)
#037 RX Memory overflow at reception of an image
#085 TX No color fax function supported in the receiving machine
#099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button
#995 TX / RX
TX / RX Meaning
During TX (sending): Memory transmission reservation cancelled
During RX (receiving): Image data received in the memory cleared
(2) Service error codes
Error code TX / RX Meaning
##100 TX Re-transmission of the procedure signal has been attempted the
specified number of times, but failed.
##101 TX / RX Sender's modem speed does not match the receiving machine.
##102 TX Fallback is not available.
##103 RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).
##104 TX RTN or PIN has been received.
##106 RX The procedure signal has been expected for 6 seconds, but not
received.
##107 RX Fallback is not available at the sending machine.
##109 TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or
CRP has been received, and re-transmission of the procedure signal
has been attempted the specified number of times but failed.
##111 TX / RX Memory error
##114 RX RTN has been received.
##200 RX A carrier has not been detected for 5 seconds during image
reception.
##201 TX / RX DCN has been received in a method other than the binary procedure.
##204 TX DTC has been received even when there is no sending data.
(6/32)
##220 TX / RX System error (main program hang-up)
##224 TX / RX An error has occurred in the procedure signal in G3 transmission.
##226 TX / RX The stack pointer has shifted from the RAM area.
##229 RX The recording area has been locked for 1 minute.
##232 TX The encoder control unit has malfunctioned.
##237 RX The decoder control unit has malfunctioned.
##238 RX The print control unit has malfunctioned.
##261 TX / RX A system error has occurred between the modem and the system
control board.
##280 TX Re-transmission of the procedure signal has been attempted the
specified number of times, but failed.
##281 TX Re-transmission of the procedure signal has been attempted the
specified number of times, but failed.
##282 TX Re-transmission of the procedure signal has been attempted the
specified number of times, but failed.
##283 TX Re-transmission of the procedure signal has been attempted the
specified number of times, but failed.
##284 TX After TCF transmission, DCN has been received.
##285 TX After EOP transmission, DCN has been received.
##286 TX After EOM transmission, DCN has been received.
##287 TX After MPS transmission, DCN has been received.
##288 TX After EOP transmission, a signal other than PIN, PIP, MCF, RTP,
RTN has been received.
##289 TX After EOM transmission, a signal other than PIN, PIP, MCF, RTP,
RTN has been received.
##290 TX After MPS transmission, a signal other than PIN, PIP, MCF, RTP,
RTN has been received.
##670 TX In V.8 late start, the DIS V.8 ability from the receiving machine was
detected, and CI was sent in response; however, the procedure
failed, causing T1 time-over.
##671 RX In V.8 call reception, the procedure fails to proceed to phase 2 after
CM detection, causing T1 time-over.
##672 TX In V.34 transmission, the procedure fails to proceed from phase 2 to
phase 3 or later, causing T1 time-over
##673 RX In V.34 reception, the procedure fails to proceed from phase 2 to
phase 3 or later, causing T1 time-over
##674 TX In V.34 transmission, the procedure fails to proceed from phase 3 or
4 to the control channel or later, causing T1 time-over
##675 RX In V.34 reception, the procedure fails to proceed from phase 3 or 4 to
(7/32)
the control channel or further, causing T1 time-over
##750 TX After transmitting PPS-NULL in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##752 TX After transmitting PPS-NULL in ECM transmission, DCN has been
received.
##753 TX After transmitting PPS-NULL in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##754 TX After transmitting PPS-NULL in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed.
##755 TX After transmitting PPS-MPS in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##757 TX After transmitting PPS-MPS in ECM transmission, DCN has been
received.
##758 TX After transmitting PPS-MPS in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##759 TX After transmitting PPS-MPS in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed.
##760 TX After transmitting PPS-EOM in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##762 TX After transmitting PPS-EOM in ECM transmission, DCN has been
received.
##763 TX After transmitting PPS-EOM in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##764 TX After transmitting PPS-EOM in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed.
##765 TX After transmitting PPS-EOP in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##767 TX After transmitting PPS-EOP in ECM transmission, DCN has been
received.
##768 TX After transmitting PPS-EOP in ECM transmission, re-transmission of
(8/32)
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##769 TX After transmitting PPS-EOP in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed.
##770 TX After transmitting EOR-NULL in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##772 TX After transmitting EOR-NULL in ECM transmission, DCN has been
received.
##773 TX After transmitting EOR-NULL in ECM transmission, re-transmission
of the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##774 TX After transmitting EOR-NULL in ECM transmission, ERR has been
received.
##775 TX After transmitting EOR-MPS in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##777 TX After transmitting EOR-MPS in ECM transmission, DCN has been
received.
##778 TX After transmitting EOR-MPS in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##779 TX After transmitting EOR-MPS in ECM transmission, ERR has been
received.
##780 TX After transmitting EOR-EOM in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##782 TX After transmitting EOR-EOM in ECM transmission, DCN has been
received.
##783 TX After transmitting EOR-EOM in ECM transmission, re-transmission of
the procedure signal has been attempted the number of specified
times but failed, or T5 time-over (60 sec.) has occurred.
##784 TX After transmitting EOR-EOM in ECM transmission, ERR has been
received.
##785 TX After transmitting EOR-EOP in ECM transmission, no significant
signal has been received, and re-transmission of the procedure
signal has been attempted the number of specified times but failed.
##787 TX After transmitting EOR-EOP in ECM transmission, DCN has been
received.
(9/32)
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