Canon PIXMA iX5000, PIXMA iX4000 Service Manual

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PIXMA iX5000 / iX4000

SERVICE MANUAL

Revision 0

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QY8-13AP-000

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Scope

This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.

Revision

This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents of the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.

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I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the PIXMA iX5000 / iX4000:

Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA iX5000 / iX4000

Part 2: Technical Reference

ew technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA iX5000 / iX4000

Part 3: Appendix Block diagrams and pin layouts of the PIXMA iX5000 / iX4000

Reference: This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS

Part 1: MAINTENANCE

1. MAINTENANCE

1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer

1-2. Customer Maintenance

1-3. Product Life

1-4. Special Tools

1-5. Serial Number Location

2. LIST OF ERROR DISPLAY / INDICATION

2-1. Operator Call Errors

2-2. Service Call Errors

2-3. Warnings

2-4. Troubleshooting by Symptom

3. REPAIR

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

3-2. Special Notes on Repair Servicing

3-3. Adjustment / Settings

(1) Paper feed motor adjustment

(2) Grease application

(3) Waste ink counter setting

(4) User mode

(5) Service mode

Service test print, EEPROM initialization, Waste ink counter reset

Destination settings

3-4. Verification Items

(1) Service test print

(2) EEPROM information print

4. PRINTER TRANSPORTATION

Part 2: TECHNICAL REFERENCE

1. NEW TECHNOLOGIES

2. CLEANING MODE AND AMOUNT OF INK PURGED

3. PRINT MODE

3-1. Normal Color Printing

3-2. Normal Grayscale Printing

3-3. Borderless Printing

3-4. Camera Direct Printing

4. FAQ (Problems Specific to the iP4000 and Corrective Actions)

Part 3: APPENDIX

1. BLOCK DIAGRAM

2. CONNECTOR LOCATION AND PIN LAYOUT

2-1. Logic Board Ass'y

2-2. Carriage Board (Print Head Connector)

3. PIXMA iX5000 / iX4000 S

ecifications

art 1

MAINTENANCE

1. MAINTENANCE

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1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by

Service Engineer

(1) Adjustment

Adjustment Timing Purpose Tool

Destination settings (EEPROM settings)

Waste ink counter resetting (EEPROM settings)

Paper feed motor position adjustment

Grease application

Ink system function check

Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are not re-adjustable.

The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.

At logic board replacement

To set the destination.

- At logic board replacement

- At waste ink absorber replacement

At paper feed motor replacement To adjust the belt tension. (Position the

- At carriage unit replacement

- At PS gear replacement

- At logic board replacement

- At platen unit replacement

- At carriage unit replacement

To reset the waste ink counter. None.

paper feed motor so that the belt is stretched tight.)

- To maintain sliding properties of the carriage shaft.

- To protect the printer's sliding portions (gears).

To maintain detection functionality for presence of the ink tanks and each ink tank position.

None.

Perform in the service mode.

None.

FLOIL KG-107A

None. Perform in the

service mode.

Approx.

1 min.

5 min.

1 min.

time

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this printer that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

1-2. Customer Maintenance

Adjustment Timing Purpose Tool

Print head alignment

Print head cleaning When print quality is not satisfying.

Print head deep cleaning

Ink tank replacement

Paper feed roller cleaning

Bottom plate cleaning

At print head replacement. To ensure accurate dot placement. - Printer buttons

When print quality is not satisfying, and not improved by print head cleaning.

When an ink tank becomes empty. ("No ink error" via the computer, or ink tank LED flashing fast in red)

When necessary To clean the paper feed rollers. Printer buttons 2 min.

When the back side of the paper is smeared

- Computer (automatic settings via the printer driver)

To improve nozzle conditions.

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- Printer buttons

- Computer (settings via the printer driver)

Computer (settings via the printer driver)

To clean the platen ribs.

- Plain paper

- Computer (settings via the printer driver)

Approx.

time

3 min.

1 min.

2 min.

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2 min.

1 min.

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1-3. Product Life

1-2

(1) Printer

(2) Print head

(3) Ink tank (target value)

Specified print volume (I) or the years of use (II), whichever comes first. (I) Print volume: 24,000 pages

Black 1,500 character pattern 13,600 pages

Color A4, 7.5% duty per color pattern 4,400 pages

A4, photo, borderless printing

4 x 6, photo, borderless printing 600 pages

Postcard, photo, borderless printing 1,800 pages

(II) Years of use: 5 years of use

Print volume: 24,000 pages

Black

1,500 character pattern

Color A4, 7.5% duty per color pattern 4,400 pages

A4, photo, borderless printing 3,600 pages

4 x 6, photo, borderless printing 600 pages Postcard, photo, borderless printing 1,800 pages

3,600 pages

13,600 pages

Pattern Ink tank used Print yield

Black text PGI-5BK Approx. 800 pages

Color chart PGI-5BK Approx. 1,400 pages

CLI-8C Approx. 710 pages

CLI-8M Approx. 470 pages

CLI-8Y Approx. 460 pages

Photo chart

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Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the default settings in the

Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the default settings in the Windows

Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in

The print yield in the table above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed, application software, print mode, and type of paper used.

When the machine is turned on and while printing, each ink may be used for protecting the print head and maintaining print quality.

Windows XP driver, using Word 2003.

XP driver, using Photoshop 7.0.

the Windows XP driver, using Windows XP Photo Printing Wizard.

PGI-5BK Approx. 3,800 pages

CLI-8C Approx. 380 pages

CLI-8M Approx. 250 pages

CLI-8Y Approx. 250 pages

1-4. Special Tools

1-3

Name Tool No. Application Remarks

FLOIL KG-107A

QY9-0057-000

To be applied to the sliding portions of the carriage shaft, and printer's sliding portions (gears).

In common with the S520.

1-5. Serial Number Location

On the carriage flexible cable holder (visible on the right of the carriage after the printer is turned on, the access cover is opened, and the carriage moves to the center).

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2. LIST OF ERROR DISPLAY / INDICATION

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Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer.

2-1. Operator Call Errors (by Alarm LED Blinking in Orange)

Alarm LED

blinking in

orange

No paper. (ASF) [1000] Set the paper in the ASF, and

2 times

3 times

4 times

5 times

7 times

8 times

9 times The connected digital camera or

11 times

13 times

14 times

Paper jam. [1300] Remove the jammed paper, and

Paper output support error. [1300] Remove any obstacles, if any,

No ink. [1600]

Ink tank not installed. [1660] Install the applicable ink tank(s)

The print head is not installed [1401], or it is not properly installed (Print head temperature sensor error [1403] / Faulty EEPROM data of the print head [1405]).

Multiple ink tanks of the same color installed. [1681]

Ink tank in a wrong position. [1680] Install the ink tank(s) in the

Warning: The waste ink absorber becomes almost full. [1700]

digital video camera does not support Camera Direct Printing. [2001]

Failed in automatic print head alignment. [2500]

The remaining ink amount unknown. [1683]

Ink tank not recognized. [1684] A non-supported ink tank is

Error [Error code]

press the Resume/Cancel button.

from the paper output support, and press the Resume/Cancel button.

Replace the empty ink tank(s), or press the Resume/Cancel button.

properly, and confirm that the LED's of all the ink tanks light red.

Install the print head properly.

Replace the wrong ink tank(s) with the correct one(s).

correct position.

Pressing the Resume/Cancel button will exit the error, and enable printing.

Remove the cable between the camera and the printer.

Solution Remarks

Press the Resume/Cancel button.

- If paper is being fed at error occurrence, the error is indicated after the paper is ejected.

- If the error occurs, the print head alignment values are not changed.

- After exit from the error by the Resume/Cancel button, the automatic print head alignment will not be re-done.

An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one.

installed (the ink tank LED is turned off). Install the supported ink tanks.

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Error in paper feeding from the ASF.

The first time the phenomenon occurs, it is indicated as the paper output support error. The second time and thereafter (such as when the phenomenon persists even after the Resume/Cancel button is pressed), it is indicated as the PS cam sensor error (service call error).

Pressing the Resume/Cancel button will exit the error without ink tank replacement, however, ink may run out during printing.

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The service call error, indicating the waste ink absorber is full, is likely to occur soon.

The error is indicated when the pattern is not printed due to no ink or non-ejection of ink, or when the sensor's AD value is incorrect.

Printing with a once-empty or refilled ink tank can damage the print head.

To continue printing without replacing the ink tank, press the Resume/Cancel button for 5 sec. or longer to record the use of a refilled ink tank.

Note:

After the above operation, the function to detect the remaining ink amount is disabled.

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15 times

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Ink tank not recognized. [1410 to 1419]

Access cover open. [1200] Close the access cover.

An error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).

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2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or Alarm LED Lit in

Orange)

Cycles of blinking

in orange (Alram

LED) and green

(Power LED)

2 times Carriage error [5100] - Carriage unit (QM2-3361)

3 times Line feed error [6000] - Timing sensor unit (QM2-2683)

4 times Purge cam sensor error [5C00] - Purge unit (QM2-3370)

5 times ASF (cam) sensor error [5700] - Sheet feed unit (QM2-3367)

6 times

7 times

8 times

9 times EEPROM error [6800]

12 times PG position error [5C10] - Sheet feed unit (QM2-3367)

13 times AH position error [5710]

14 times PS cam sensor error [5750]

15 times USB Host VBUS overcurrent [9000]

16 times

17 times

19 times Ink tank position sensor error [6502]

20 times

Continuous alternate blinking

Alarm LED lit

Error [Error code]

Solution

(Replacement of listed parts, which are likely to be faulty)

- Timing slit strip film (QC1-8750)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Carriage motor (QK1-1500)

- Timing slit disk film (QC1-4375)

- Feed roller ass'y (QL2-1291)

- Platen unit (QM2-3353)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Paper feed motor (QK1-1996)

- Logic board ass'y (QM2-3393 / QM3-1654)

Internal temperature error [5400]

Waste ink absorber full [5B00]

Print head temperature rise error [5200]

Valve sensor error [6C00]

Motor driver error [6D00]

Other hardware error [6500]

ROM error

- Logic board ass'y (QM2-3393 / QM3-1654)

- Ink absorber kit (QY5-0164)

- Print head (QY6-0064)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Purge unit (QM2-3370)

- Sheet feed unit (QM2-3367)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Output support unit (QM2-3358)

- Output support gear unit (QM2-3359)

- Sheet feed unit (QM2-3367)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Output support unit (QM2-3358)

- Output support gear unit (QM2-3359)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Purge unit (QM2-3370)

- Logic board ass'y (QM2-3393 / QM3-1654)

- Platen unit (QM2-3353)

- Logic board ass'y (QM2-3393 / QM3-1654)

RAM error

- Logic board ass'y (QM2-3393 / QM3-1654)

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste

1-6

ink amount is 7% or more, also replace the ink absorber kit (QY5-0164) when replacing the logic board ass'y.

QM2-3393: iX5000 logic board ass'y QM3-1654: iX4000 logic board ass'y

[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]

2-3. Warnings

Printer (no LED indications):

Low ink

Print head temperature rise

Protection of excess rise of the print head temperature

*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is opened.

2-4. Troubleshooting by Symptom

Symptom Solution Remarks

Faulty operation

Paper feed

problems

Unsatisfactory

print quality

Displayed warning Remarks

Status indication only.

If the print head temperature is high when the access cover is opened, the warning is displayed

When the print head temperature falls, the warning is released.

If the print head temperature exceeds the specified limit, a Wait is inserted during printing,

The power does not turn on.

The power turns off immediately after power-on.

A strange noise occurs.

Printing stops mid-way.

Multiple sheets feed. Paper does not feed. Remove foreign material, or replace the sheet feed unit. Paper feeds at an angle. Remove foreign material,

No printing, or no color ejected.

Printing is faint, or white lines appear on printouts even after print head cleaning.

Line(s) not included in the print data appears on printouts.

Paper gets smeared.

A part of a line is missing on printouts.

Color hue is incorrect.

Printing is incorrect.

Replace the

- AC adapter, or

- logic board ass'y*1.

Remove foreign material, or attach a removed part if any.

Replace the logic board ass'y*1.

Replace the sheet feed unit.

adjust the paper guide, or

replace the sheet feed unit.

Replace the

- ink tank,

- print head*2, or

- logic board ass'y*1,

remove foreign material from the purge unit caps, if any, or

replace the purge unit.

Remove and re-install the print head, or replace the

- ink tank,

- print head*2,

- purge unit, or

- logic board ass'y*1.

Feed several sheets of paper,

perform bottom plate cleaning, or

clean the paper path with cotton swab or cloth.

Replace the

- ink tank, or

- print head*2.

Replace the

- ink tank, or

- print head*2, or

perform print head alignment.

Replace the logic board ass'y*1.

No ejection of black ink.

1-7

Replace the

- ink tank, or

- print head*2, or

remove foreign material from the purge unit caps, if any, or

replace the purge unit.

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Graphic or text is enlarged on printouts.

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste

ink amount is 7% or more, also replace the ink absorber kit (QY5-0164) when replacing the logic board ass'y.

[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]

*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.

When enlarged in the carriage movement direction,

clean grease or oil off the timing slit strip film, or

replace the

- timing slit strip film,

- carriage unit, or

- logic board ass'y*1.

When enlarged in the paper feed direction,

clean grease or oil off the timing slit disk film, or

replace the

- timing slit disk film,

- timing sensor unit, or

- logic board ass'y*1.

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3. REPAIR

1-8

3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)

Service part

Logic board ass'y QM2-3393 (iX5000)

QM3-1654 (iX4000)

Ink absorber kit

QY5-0164

Carriage unit

QM2-3361

Paper feed motor

QK1-1996

Platen unit QM2-3353

Notes on replacement

- Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y.

- Before replacement, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y.

[See 3-3. Adjustment / Settings, (5) Service mode, for details.]

- The red screws securing the paper feed motor are allowed to be loosened. (DO NOT loosen any other red screws.)

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Adjustment / settings Operation check

After replacement:

1. Initialize the EEPROM.

2. Reset the waste ink counter.

3. Set the destination in the EEPROM.

4. Check the ink system function.

[See 3-3. Adjustment / Settings, (5) Service mode, for details of 1 to 4]

5. Perform the print head alignment in the user mode.

After replacement:

1. Reset the waste ink counter.

[See 3.3. Adjustment / Settings, (5) Service mode.]

At replacement:

1. Apply grease to the sliding portions.

[See 3-3. Adjustment / Settings, (2) Grease application.]

After replacement:

1. Check the ink system function.

[See 3.3. Adjustment / Settings, (5) Service mode.]

2. Perform the print head alignment in the user mode.

At replacement:

1. Adjust the paper feed motor.

[See 3-3. Adjustment / Settings, (1) Paper feed motor adjustment.]

After replacement

1. Check the ink system function.

[See 3-3. Adjustment / Settings, (5) Service mode.]

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Platen unit: QM2-3353

Carriage unit: QM2-3361

Feed roller ass'y

Output support unit: QM23358

Purge unit: QM2-3370 Waste ink tube: QC1-6458

Output support unit: QM23358

Timing slit strip film

QC1-6394

- Replace the ink absorbers (QC18876, QC1-8877) to the new ones, since they get torn in removal and installation of the platen unit.

Attach the tube cover (QC2-2480)

properly.

- Upon contact with the film, wipe the film with ethanol.

- Confirm no grease is on the film.

After replacement

1. After the platen unit is installed,

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attach a new ink absorber to the platen unit and output support unit.

[See 3-2. Special Notes on Repair Servicing, (2) Platen unit removal and reassembly.]

At replacement:

1. To protect the waste ink tube from being pinched when reassembling the printer unit chassis into the bottom case unit, attach the tube cover.

[See 3-2. Special Notes on Repair Servicing, (3) Printer unit assembly.]

After replacement:

1. Perform the print head alignment in the user mode.

- EEPROM information print

- Service test print

- Printing via USB connection

- Direct printing from a digital camera

- Service test print

- EEPROM information print

- Service test print (Confirm ink system function.)

- Service test print

Timing slit disk film

1-9

QC1-6229

Print head

QY6-0059

*1: General notes:

- Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly.

[See 3-2. Special Notes on Repair Servicing, (1) Flexible cable and harness wiring, connection, for details.]

- Do not drop the ferrite core, which may cause damage.

- Protect electrical parts from damage due to static electricity.

- Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1 minute (for capacitor discharging to protect

the logic board ass'y from damages).

- Do not touch the timing slit strip film and timing slit disk film. No grease or abrasion is allowed.

- Protect the units from soiled with ink.

- Protect the housing from scratches.

- Exercise caution with the red screws, as follows:

i. The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them

ii. DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning (they are not adjustable

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in other cases).

in servicing).

(Wipe off any grease thoroughly

with ethanol.)

- Do not bend the film.

After replacement:

1. Perform the print head alignment in the user mode.

- Service test print

+ 30 hidden pages