Canon G3, G4 Error Code List
G3/G4 Facsimile
Error Code List
REVISION 2
SEPT. 2001
COPYRIGHT © 2001 CANON INC. CANON G3/G4 FACSIMILE ERROR CODE LIST SEPT. 2001
HY8-23A0-020
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation,
maintenance, and repair of facsimiles. This manual covers all localities where the facsimiles are sold. For
this reason, there may be information in this manual that does not apply to your locality.
Corrections
This manual may include technical inaccuracies or typographical errors due to improvements or changes in
products. When changes occur in applicable products or in the content of this manual, Canon will issue
technical information as the need arises. In the event of major changes in the contents of this manual over a
long or short period. Canon will issue a new editions of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local
law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the individual companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be
copied, reproduced or translated into another language, in whole or in part, without the written consent of
Canon Inc.
Copyright © 2001 by Canon Inc.
CANON INC.
Consumer Imaging Products Quality Assurance Dept. 1
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Introduction
INTRODUCTION
About This Manual
This manual is a compilation of error codes and repair instructions for Canon facsimile machines prepared in the form of tables.
The repairs instructions are not limited to specific models and, therefore, tend to be general in
nature. For descriptions unique to a specific model, refer also to its Service Manual.
I
Introduction
CONTENTS
INTRODUCTION .............................................................................................................. I
OUTLINE OF ERROR CODES ...................................................................................... III
HOW TO USE THIS MANUAL........................................................................................ IV
DEFINITIONS OF THE TERMS AND EXPRESSIONS .................................................. V
Chapter 1 User Error Codes ........................................................................................ 1-1
Chapter 2 Service Error Codes .................................................................................... 2-1
Appendix
1. ISOLATING A TROUBLE.......................................................................................... A-1
1.1 3-Point Communication...................................................................................... A-1
2. CONTROL PROCEDURE AND SIGNALS USED FOR G3 ..................................... A-2
2.1 G3 Control Procedure ........................................................................................ A-2
2.2 ECM Control Procedure..................................................................................... A-3
2.3 V.8/V.34 Control Procedure ................................................................................ A-4
2.4 Signals Transmitted by the Transmitter .............................................................. A-5
2.5 Signals Transmitted by the Receiver .................................................................. A-6
2.6 Common Signals Transmitted by Transmitter/Receiver...................................... A-8
2.7 Signals Transmitted by the Transmitter (unique to ECM communication) .......... A-8
2.8 Signals Transmitted by the Receiver (unique to ECM communication) .............A-9
2.9 Signals Transmitted by the Transmitter (unique to the V.8 procedure) ............. A-10
2.10 Signals Transmitted by the Receiver (unique to the V.8 procedure) .............. A-10
2.11 Signals Transmitted by the Transmitter (unique to the V.34 procedure) ......... A-10
2.12 Signals Transmitted by the Receiver (unique to the V.34 procedure) ............ A-11
2.13 Signals Transmitted by the Transmitter/Receiver
(unique to the V.34 procedure) ..................................................................... A-11
2.14 Expected Signals ........................................................................................... A-12
2.15 FIF .................................................................................................................. A-14
2.16 List of Maker Codes ....................................................................................... A-23
3. HOW TO RECORD THE PROTOCOL .................................................................... A-25
4. CONTROL PROCEDURE AND SIGNALS USED FOR G4 ................................... A-26
4.1 Channel D Control Procedure.......................................................................... A-26
4.2 Channel B Control Procedure .......................................................................... A-27
4.3 Major Signals Used for Channel D Layer 2...................................................... A-28
4.4 Major Signals Used for Channel D Layer 3...................................................... A-28
4.5 Major Signals Used for Channel B Layer 2...................................................... A-29
4.6 Major Signals Used for Channel B Layer 3...................................................... A-29
4.7 Major Signals Used for Channel B Layer 4...................................................... A-29
4.8 Major Signals Used for Channel B Layer 5...................................................... A-30
4.9 Major Signals Used for Channel B Layer 6...................................................... A-31
5. COMPARISON OF ERROR CODES...................................................................... A-32
II
Introduction
OUTLINE OF ERROR CODES
An error code is used to indicate a fault in a machine, and is indicated in the machine's LCD or
reports, showing the nature (symptoms) of the fault. Using the error code, the user or the service
man can readily find out how to correct the fault by simply referring to the User's Manual or this
manual.
An error code may be either of the following two types:
User Error Codes
A fault indicated as a user error code is one that can easily be corrected by the user, as by
operating the machine. It takes the form of "#+number." The User's Manual also provides lists
of user error codes with instructions to correct the faults they indicate.
Service Error Codes
If a fault calls for a service man for correction, it is indicated as a service man error code in the
form of "##+number." The Service Manual offers lists of service error codes, and those error
codes requiring work unique to the model in question are provided with specific instructions
for correction.
The signals discussed in this manual are explained in the Appendix if they relate to communication procedures; for others, see related manual such as the Facsimile Basic 2000.
A service error code expressed in the form of "##+number" will not appear on
the LCD, Error Tx Report, or Activity Report while the machine remains in
NOTE
factory default state. To check a service error code, shift bit 0 of service soft
switch #1 SSSW SW01 to '1'.
III
Introduction
HOW TO USE THIS MANUAL
Guide to Error Code Tables
1
23 4
##000 [TX/RX] Communication cannot be made [xx model]
Cause Remedy
Malfunctioned because of an echo. Provide echo remedy 1
A
The other party disconnected the line
B
while in reception.
The procedure signal has a fault.
C
Using a manual call, press the Start
button after hearing the 1st DIS from
the other party.
Transmit once again.
7
7
*
A-1
A-2
B-1
56
1. Error code: If the model uses a 4-digit code (e.g., 0001 through 0999), ignore the first '0'.
(For example, '##0751' must be read '##751'.)
2. [TX]: An error occurring at time of transmission.
[RX]: An error occurring at time of reception.
[TX/RX]: An error occurring at time of transmission or reception.
3. Gives a description of the error code.
4. [xx model]: indicates an error code unique to the model in question.
5. Provides a description of the possible cause of the error code in question.
6. Shows action to take to correct the error.
• For Cause A, Remedies may be A-1 and A-2.
• For Causes B and C, the common Remedy B-1 may be used.
• If multiple remedies are provided as in the case of Cause A, go through them in the given
order (i.e., if A-1 fails to correct the fault, perform A-2).
7. If a description is underlined and marked with an asterisk with a number, you will find
explanations on the next page.
IV
Introduction
DEFINITIONS OF THE TERMS AND EXPRESSIONS
The terms and expressions used in this manual are defined as follows:
1. Transmission Level (ATT): No.07 of Service Soft Switch #2 MENU
Increase the transmission level:
Increase the setting so that it is closer to 0 dBm. (At 0 dBm, the LCD indicates '0'.) Some
models, however, do not allow the setting to be increased to 0 dBm.
Decrease the transmission level:
Decrease the setting so that it is closer to -15 dBm. (At -15 dBm, the LCD indicates '15'.)
2. NL Equalizer: No.05 of Service Soft Switch #2 MENU
Adjust the NL equalizer:
Select 'ON'.
3. Transmission Page Timer: SW12 of Service Soft Switch #1 SSSW
Increase the page timer setting:
To set both transmission and reception to the same time-out length, set SW12 as follows:
8 min: bit 7, bit 1, bit 0 = 0, 0, 0
16 min: bit 7, bit 1, bit 0 = 0, 0, 1
32 min: bit 7, bit 1, bit 0 = 0, 1, 0
64 min: bit 7, bit 1, bit 0 = 0, 1, 1
If you want to set transmission and reception to different time-out lengths, or use different
time-out lengths according to different image modes, you will have to set all bits (from 7
through 0) accordingly. For details, see the G3 Facsimile Service Data Handbook.
4. T0 Timer: No.10 of Service Soft Switch #3 NUMERIC param.
Increase the T0 timer setting:
Increase the setting of No.10.
The T0 timer is used to set the period of time in which a line connection is recognized for
transmission, i.e., in which the machine waits for a significant signal from the other party after
dialing. The line will be disconnected if no significant signal is received during the period.
5. T1 Timer: No.11 of Service Soft Switch #3 NUMERIC param.
Increase the T1 timer setting:
Increase the setting of No.11.
The T1 timer is used to set the period of time in which a line connection is recognized for
reception, i.e., in which the machine waits for a significant signal from the other party after
transmission of DIS. The line will be disconnected if no significant signal is received during
the period.
V
Introduction
6. RTN Signal Transmission Condition: No. 02, 03, and 04 of Service
Soft Switch #3 NUMERIC param.
Loosen the RTN signal transmission condition:
Increase the settings of No.02, 03, and 04.
No.02 is used to set the ratio of the number of error lines to the total number of lines per page
(1% to 99%).
No.03 is used to set the burst error (number of successive error lines identified as an errors); (2
to 99 lines).
No.04 is used to set the number of errors falling short of a burst error (1 to 99 times).
7. Echo Remedy
An echo remedy is provided on the part of either the transmitting machine or the receiving
machine.
Echo Remedy 1 (by the transmitting machine; for long distance):
By the User:
Set the long distance mode as part of registering for auto-dialing (one-touch dialing, coded
speed dialing):
• If set to 'long distance 1', the machine will ignore the 1st DIS transmitted by the other party.
• If set to 'long distance 2', the machine will transmit a 1850-Hz tonal signal in response to DIS
from the other party.
• If set to 'long distance 3', the machine will transmit a 1650-Hz tonal signal in response to DIS
from the other party.
By the Service Man:
Changing SW03 bit 6, bit 5, and bit 4 of service soft switch #1 SSSW will affect all settings,
i.e., all transmissions will be long distance transmissions:
long distance 1: bit 6, bit 5, bit 4 = 0, 0, 1
long distance 2: bit 6, bit 5, bit 4 = 0, 1, 0
long distance 3: bit 6, bit 5, bit 4 = 1, 1, 0
Echo Remedy 2 (by the receiving machine; adds a 1080-Hz total signal before
transmission of CED):
Set SW03 bit 7 of service soft switch #1 SSSW to '1' so that a 1080-Hz total signal is transmitted before transmission of CED.
Echo Remedy 3 (by the receiving machine; changes the period in which the low speed
signal is ignored after transmission of CFR):
Set SW04 bit 4 of service soft switch #1 SSSW to '1' so that the period in which the low speed
signal is ignored after transmission of CFR is changed from 700 to 1500 msec.
8. Echo Protect Tone: SW03 bit 1 of Service Soft Switch #1 SSSW
Add an echo protect tone to the V.29 modem signal for transmission:
When SW03 bit 1 is set to '1', an echo protect tone will be added to high-speed transmission
V.29 (at 9600 or 7200 bps) for transmission.
VI
Introduction
9. Number of Final Flag Sequences: SW04 bit 2 of Service Soft Switch
#1 SSSW
Increase the number of final flag sequences:
When SW04 bit 2 is set to '1', the number of final flag sequences will be increased from 1 to 2
for a procedure signal (transmitted at 300 bps).
10. Closed Network Function: SW07 bit 7, bit 6, SW08 of Service Soft
Switch #1 SSSW
Set the closed network transmission function to 'Yes':
Set SW07 bit 7 to '1'.
Set the closed network reception function to 'Yes':
Set SW07 bit 6 to '1'.
Match the closed network ID:
Match the settings of SW08 bit 0 through bit 7.
On some models, you may make the closed network settings using the user soft switch and
register a closed network ID as part of user data.
11. Subaddress
A subaddress is used to indicate the location of a memory box in the other party (e.g., confidential mailbox, polling box), and it consists of 20 or fewer characters (numerals, *, #, space). As
log as the other party complies with the International Standards of ITU-T, the machine can
communicate with it by means of subaddresses.
At times, an ID number (referred to as a "password") is used to restrict access to a location
indicated by a subaddress.
With some models, polling based on subaddresses is called "selective polling," and a subaddress
used at time of polling is called a "selective polling address."
12. Password
A password used by a Canon facsimile machine may be any of the following:
Polling Password:
This is an ID number used for polling between Canon machines, and is also called a "polling
ID." Some models use 8 binary characters (00000000 through 11111111), while some ma-
chines use 3 decimal characters (000 through 255).
Password for Subaddress Communications:
This is an ID number used for a subaddress communication and, as in the case of a subaddress,
it consists of 20 or fewer characters (numerals, *, #, space).
Communication Password:
This is an ID number used for a password communication. Some models use 4 decimal charac-
ters (0000 through 9999), while some use 3 decimal characters (000 through 255).
VII
Introduction
Password Used When Making Settings:
NOTE
13. Modes of Transmission
Normal Transmission:
A normal transmission is one that does not specify the confidential, broadcast, or subaddress
function.
Memory Transmission:
In memory transmission, all documents data is read into memory before dialing for transmission. While memory transmission is taking place, the next document may be read for subsequent transmission (memory transmission reservation).
Direct Transmission:
In direct transmission, the other party is dialed to make a connection, and then documents are
read one by one for transmission. Since the next document is not read until the one being
processed has been transmitted, memory transmission reservation cannot be selected.
Quick Memory Transmission:
In this mode, the other party is dialed while an document is being read into memory. When all
documents have been read into memory, memory transmission reservation may be selected as
in the case of memory transmission.
Rapid Transmission:
In this mode, reading of documents does not start until other party has been dialed and a
connection has been made. It is usually found in a model with a high reading speed. When all
documents have been read into memory, memory transmission reservation may be selected as
in the case of memory transmission.
A password may also be used for confidential mailboxes, memory lock Rx,
call restriction, and other functions. Such a password consists of 4 decimal
characters (0000 through 9999), and it is important to remember that these
passwords are used inside the machine and are not intended for communication procedures.
14. Signals
Tonal Signal:
A tonal signal consists of sinusoidal waves of a specific frequency, and may be thought of as a
sound carrying a meaning. CNG, CED, and ANSam are tonal signals.
Binary Signal:
A binary signal is used to indicate the meaning of a procedure. It is either '1' or '0', modulated
according to frequency, and is used as G3 procedure signals.
Procedure Signal:
It is a generic term for a tonal signal and a binary signal.
Preamble:
It is a signal attached to the beginning of a binary signal, and is used to synchronize modem
signals for a procedure signal.
Image Signal:
Of procedure signals, it is used for actual transmission of image data.
VIII
Introduction
Significant Signal:
It is a signal whose significance can be understood by a facsimile machine that receives it, and
it is free of a transmission error.
Message:
Signals in an ISDN communication are at times called a message.
15. Timer
T0 Timer:
It indicates the period of time in which a line connection is recognized during transmission;
specifically, the machine waits for a significant signal from the other party after dialing.
T1 Timer:
It indicates the period of time in which a line connection is recognized during reception; spe-
cifically, the machine waits for a significant signal from the together party after transmission
of DIS.
T5 Timer:
It is the period of time in which RR/RNR is transmitted during an ECM communication.
T.62 T1 Timer:
It is the period of time in which the absence of signals is monitored as part of a channel B
communication procedure.
T.62 T2 Timer:
It is the period of time in which the machine waits for a response as part of a channel B
communication procedure.
T.62 T3 Timer:
It is a CSA timer used as part of a channel B communication procedure.
IX
Introduction
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X
Chapter 1
User
Error Codes
#001 [ TX ] Document has jammed
Cause Remedy
Chapter1: User Error Codes
• The document is trapped in the feeder.
• The document is not of a standard size or
thickness.
• An internal mechanism is faulty.
• Remove the document, and try again.
• Using a copying machine, make an A4/LTR
copy of the document to transmit.
• If too small or thin, use a carrier sheet
(document cover) to transmit.
• Correct it by referring to the Service
Manual of the model in question.
#002 [ TX ] Document is shorter than indicated
Cause Remedy
• The document is shorter than the length
indicated in [minimum] of [sheet dimensions] given as specifications in the Service Manual of the model in question.
• Use a carrier sheet (document over) to
transmit.
• Using a copying machine, make an A4/LTR
copy of the document to transmit.
1-1
Chapter1: User Error Codes
#003 [TX/RX ] Document is too long, or page time-over
Cause Remedy
• The length of a single page is too long.
• The data of a single page is too large, exceeding the time allowed for transmission.
• The data of a single page is too large, exceeding the time allowed for reception.
• An internal mechanism is faulty.
• Using a copying machine, make copies of
the document, and transmit the copies separately.
• Use a copying machine.
• Decrease the reading resolution when
transmitting.
• If the document is too long and the data is
too large, make copies using a copying machine, and transmit the copies separately.
• If halftone transmission is used, the document is of a default size, and the data is too
increase the setting of the page
large,
timer*3.
• Ask the operator of the other party to decrease the reading resolution and transmit.
• Ask the operator of the other party to divide the document and transmit.
Increase the setting of the page timer*3.
•
• Ask the operator of the other party to find
out the cause.
• Correct it by referring to the Service
Manual of the model in question.
1-2
Chapter1: User Error Codes
#004 [ TX ] Voice communication (i.e., telephone in
advance) cannot be made
Cause Remedy
• The other party is not any of the following
types: FAX 30/31, 220, 230, 320E, 330,
510, 520, 610, 620, 710, 730.
• Contact the other party, and see to it that
the machine is not any of the models indicated. (The function is intended exclusively
for the FAX 30/31).
#[ ]
Cause Remedy
1-3
Chapter1: User Error Codes
#005 [TX/RX ] Initial identification (T0/T1) time-over
Cause
• The tone/pulse setting is wrong.
• The time it takes to connect to the other
party's line is too long.
• The other party does not respond.
• The other party's communication mode
(G2, G3, etc.) does not match.
• The 2nd dial tone does not arrive for transmission to F-NET (Facsimile communication network services). [Japanese model]
• During transmission, the other party malfunctioned because of an echo.
Remedy
• Make the correct tone/pulse setting.
• When registering an auto-dial number, put
a relatively long pause after the telephone
number to delay the T0 timer start mechanism.
• To prevent a time-over condition,
increase
the T0 timer setting*4. (for transmission)
• To prevent a time-over condition,
increase
the T1 timer setting*5. (for reception).
• Contact the operator of the other party, and
find out the cause.
• The communication mode depends on each
specific model, and no remedy can be offered.
• Check to find out that a subscription has
been signed for F-NET; then, inform the
telephone company of that the line is out
of order.
• Provide
echo remedy 1*7.
• Using a manual call, press the Start button
after hearing the 1st DIS from the other party.
• To prevent response to the 1st DIS from
the other party, put a relatively long pause
to the telephone number when registering
an auto-dial number.
• Ask the operator of the other party to pro-
echo remedy 2*7.
vide
• Ask the operator of the other party to
de-
crease the transmission level*1.
• During reception, the machine malfunctioned because of an echo.
• Transmission to MF1 (Minifax 1) was initiated without starting MF1 mode. [Japanese model]
• Provide echo remedy 2*7.
• Start MF1 mode, and transmit once again.
1-4
Chapter1: User Error Codes
#006 [ TX ] Transmission cannot be made
[ RX ] Phase synchronization fails in OLD-FM
Cause Remedy
• The Transmit button was pressed without
an document.
• The line condition is poor, and the phase
signal cannot be received correctly.
• Place an document before pressing the button. (exclusively for 401, 601)
• Ask the operator of the other party to
crease the transmission level*1 so that the
phase signal may be received correctly.
• Adjust the NL equalizer*2 so that the phase
signal may be received correctly.
#007 [TX/RX ] Talk reservation fails
[ RX ] Phase synchronization fails in G1 reception
Cause Remedy
• The other party made a talk reservation,
but the operator of the other party does not
respond to a telephone call.
• Ask the operator of the other party to respond to the telephone call at the end of
the communication.
in-
• The line condition is poor, and the phase
signal cannot be received correctly.
• Ask the operator of the other party to increase the transmission level*1 so that the
phase signal may be received correctly.
• Adjust the NL equalizer*2 so that the phase
signal may be received correctly.
1-5
Chapter1: User Error Codes
#008 [ TX ] Password does not match for polling
transmission
Cause Remedy
• During Canon mode polling, the password
of the machine and that of the other party
do not match.
• During polling that uses a subaddress, the
password of the machine and that of the
other machine do not match.
• If the other machine is a Canon machine,
contact the operator and try to match the
passwords.
• If the other party is a non-Canon machine,
see the password to either '11111111' or
'255'.
• Record the protocol on a DAT or MD, and
have it analyzed by the local Canon office
and/or Technical Center.
• Match the password of the machine and
that of the other party.
#009 [ RX ] Recording paper has jammed or the
recording paper has run out
Cause Remedy
• The recording paper is trapped.
• The recording paper has run out.
• Remove the trapped recording paper.
• Set new recording paper.
• The recording paper cassette is not set correctly.
• An internal mechanism is faulty.
• Set the recording paper cassette.
• Correct it by referring to the Service
Manual of the model in question.
1-6
Chapter1: User Error Codes
#010 [TX/RX ] Communications control memory overflow
Cause Remedy
• Set recording paper.• There is no recording paper so that the contents of the communications control
memory cannot be printed, ultimately causing a shortage of memory.
#011 [ RX ] Polling reception error
Cause Remedy
• There is no document in the other party.
• Transmission was attempted, and polling
reception was started because the document
was not set correctly.
• Ask the operator of the other party to set
the document correctly.
• Set the document correctly to transmit.
1-7
Chapter1: User Error Codes
#012 [ TX ] The other party has run out of recording
paper
Cause Remedy
• The other party has run out of recording
paper.
• Ask the operator of the other party to set
recording paper.
#013 [ TX ] Document size error in MF1 (Minifax 1)
mode [Japanese model]
Cause Remedy
• An attempt was made to transmit a B4-wide
document in MF1 mode.
• Using a copying machine, make a copy of
the document in A4 or smaller, and transmit the copy.
1-8
Chapter1: User Error Codes
#014 [ TX ]
Cause Remedy
• An attempt was made to transmit a nonA4 document without setting conditions.
Document size setting error
• Set conditions for the document size, and
then transmit.
[German model]
#015 [ TX ] Fine mode transmission error in G2
[German model]
Cause Remedy
• An attempt was made to use G2 transmission after selecting fine mode.
• Use standard mode for G2 transmission.
1-9
Chapter1: User Error Codes
#018 [ TX ] Auto dialing transmission error
Cause Remedy
• The tone/pulse setting is wrong.
• The connection time for the line is too long.
• The line of the other party was engaged.
• The other party is not connected to the line,
or is not turned on so that the transmission
did not arrive.
• The other party is not a facsimile machine.
• The other party ran out of recording paper
so that the line was disconnected during
the pre-procedure.
• The 2nd dial tone does not arrive for transmission to F-NET (Facsimile communication network services). [Japanese model]
• The machine was disconnected from the
line using an unidentified reason code.
• The other party did not respond.
• The other party is out of order.
• The other party is out of use for some reason.
• The exchange is congested.
• There is no line/channel that is available at
present.
• The requested line/channel cannot be used
on the side of the other party.
• Calls crashed.
• Communication is not possible at present
by reason of terminal management.
• Make the correct tone/pulse setting.
• When registering an auto-dial number, put
a relatively long pause at the end of the
telephone number to delay the start of the
T0 timer.
Increase the T0 timer setting*4 to prevent a
•
time-over condition.
• Start a call once again.
• Ask the operator of the other party to find
out the cause.
• Check the number of the other party, and
start a call once again.
• Ask the operator of the other machine to
set recording paper.
• Check to make sure that a subscription has
been signed for F-NET, and inform the telephone company that the line is out of order.
• Wait for a while, and start a call once again.
• Check to make sure that the other party is
tuned on.
• Ask the operator of the other party to find
out the cause.
1-10
#019 [ TX ] Memory transmission fails
Cause Remedy
Chapter1: User Error Codes
• In memory transmission (delayed transmission/re-dial transmission), the memory fails
to store image data.
• Store image data in the memory once gain,
and try memory transmission. Or, try direct transmission.
#020 [ TX ] Recording paper size does not match
Cause Remedy
• Set B4 recording paper.• In memory transmission or memory copy-
ing, the image size is B4 while the recording paper is A4.
1-11
Chapter1: User Error Codes
#021 [ RX ] The other party has rejected the machine
during polling reception
Cause Remedy
• During Canon mode polling, the password
of the machine and that of the other party
do not match.
• When starting a call, a subaddress, or a
subaddress and a password, was not specified.
• Match the passwords.
• Specify a subaddress, or a subaddress and
a password, when starting a call.
#022 [ TX ] Call fails
Cause Remedy
• The data for an auto-dial number used
when selecting a party was deleted.
• Register the telephone number of the other
party as an auto-dial number, and transmit
once again.
1-12
#023 [ TX ] Memory transmission fails
Cause Remedy
Chapter1: User Error Codes
• Memory transmission was attempted in
MF1 (Minifax 1).
• MF1 is not compatible with memory transmission. Use direct transmission.
#024 [ TX ] Delayed transmission fails
Cause Remedy
• For combination of delayed transmission
with direct transmission, no document is
set at the specified time.
• Once the specified time passes, there is no
remedy.
1-13
Chapter1: User Error Codes
#025 [TX/RX ] Auto-dial setting is wrong
Cause Remedy
• The settings require registration of a
subaddress for auto-dialing; however, a call
was attempted without registering a
subaddress.
• Minifax mode was selected for auto-dialing, and an attempt was made for polling
reception.
• Minifax mode was combined with a confidential or relay setting for auto-dialing, and
an attempt was made for transmission.
• A confidential setting and a relay setting
were combined for auto-dialing, and an
attempt was made for transmission.
• If auto-dialing is of a type requiring registration of a subaddress, register a subaddress.
• Make correct auto-dial settings.
#027 [ RX ] LBP (printer) is OFF [exclusively for L910]
Cause Remedy
• Turn on the LBP.• The LBP is OFF.
1-14
Chapter1: User Error Codes
#028 [ RX ] LBP (printer) does not have a cartridge
[exclusively for L910]
Cause Remedy
• Set a toner cartridge in the LBP.• The LBP does not have a toner cartridge.
#029 [ RX ] LBP (printer) has a recording paper jam
[exclusively for L910]
Cause Remedy
• The LBP has a recording paper jam.
• Remove the recording paper jam from the
LBP.
1-15
Chapter1: User Error Codes
#030 [ RX ] LBP (printer) has run out of toner
[exclusively for L910]
Cause Remedy
• Replace the toner cartridge of the LBP.• The toner cartridge of the LBP has run out
of toner.
#031 [ RX ] LBP (printer) issued a No Paper warning
[exclusively for L910]
Cause Remedy
• Supply recording paper to the LBP.• The LBP has run out of recording paper.
1-16
#032 [ TX ] Power is turned off
Cause Remedy
Chapter1: User Error Codes
• A power shortage occurred while waiting
for delayed transmission.
• The power was turned off while waiting
for delayed transmission.
• The power supply is out of order.
• Make delayed transmission settings once
again.
• Turn on the power, and make delayed transmission settings once again.
• Replace the power supply unit.
#033 [ TX ] Confidential transmission cannot be used
Cause Remedy
• The other party does not have a confidential reception function that supports Canon
mode.
• The other party does not have a function
that supports subaddress mode.
• Confidential transmission is not possible.
Try a direct mode of transmission.
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