Canon G3, G4 Error Code List

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Page 1

G3/G4 Facsimile Error Code List

REVISION 2

SEPT. 2001

HY8-23A0-020

Page 2

Application

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of facsimiles. This manual covers all localities where the facsimiles are sold. For this reason, there may be information in this manual that does not apply to your locality.

Corrections

This manual may include technical inaccuracies or typographical errors due to improvements or changes in products. When changes occur in applicable products or in the content of this manual, Canon will issue technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period. Canon will issue a new editions of this manual.

The following paragraph does not apply to any countries where such provisions are inconsistent with local law.

Trademarks

The product names and company names described in this manual are the registered trademarks of the individual companies.

This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.

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This manual was produced on a Windows98

, personal computer, final pages were printed on AGFA

SelectSet Avantra 25.

All graphics were produced with Adobe Illustrator 9.0J

All documents and all page layouts were created with Adobe PageMaker 6.5

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Introduction

INTRODUCTION

About This Manual

This manual is a compilation of error codes and repair instructions for Canon facsimile machines prepared in the form of tables. The repairs instructions are not limited to specific models and, therefore, tend to be general in nature. For descriptions unique to a specific model, refer also to its Service Manual.

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Introduction

INTRODUCTION .............................................................................................................. I

OUTLINE OF ERROR CODES ...................................................................................... III

HOW TO USE THIS MANUAL........................................................................................ IV

DEFINITIONS OF THE TERMS AND EXPRESSIONS .................................................. V

Chapter 1 User Error Codes ........................................................................................ 1-1

Chapter 2 Service Error Codes .................................................................................... 2-1

Appendix

1. ISOLATING A TROUBLE.......................................................................................... A-1

1.1 3-Point Communication...................................................................................... A-1

2. CONTROL PROCEDURE AND SIGNALS USED FOR G3 ..................................... A-2

2.1 G3 Control Procedure ........................................................................................ A-2

2.2 ECM Control Procedure..................................................................................... A-3

2.3 V.8/V.34 Control Procedure ................................................................................ A-4

2.4 Signals Transmitted by the Transmitter .............................................................. A-5

2.5 Signals Transmitted by the Receiver .................................................................. A-6

2.6 Common Signals Transmitted by Transmitter/Receiver...................................... A-8

2.7 Signals Transmitted by the Transmitter (unique to ECM communication) .......... A-8

2.8 Signals Transmitted by the Receiver (unique to ECM communication) .............A-9

2.9 Signals Transmitted by the Transmitter (unique to the V.8 procedure) ............. A-10

2.10 Signals Transmitted by the Receiver (unique to the V.8 procedure) .............. A-10

2.11 Signals Transmitted by the Transmitter (unique to the V.34 procedure) ......... A-10

2.12 Signals Transmitted by the Receiver (unique to the V.34 procedure) ............ A-11

2.13 Signals Transmitted by the Transmitter/Receiver

(unique to the V.34 procedure) ..................................................................... A-11

2.14 Expected Signals ........................................................................................... A-12

2.15 FIF .................................................................................................................. A-14

2.16 List of Maker Codes ....................................................................................... A-23

3. HOW TO RECORD THE PROTOCOL .................................................................... A-25

4. CONTROL PROCEDURE AND SIGNALS USED FOR G4 ................................... A-26

4.1 Channel D Control Procedure.......................................................................... A-26

4.2 Channel B Control Procedure .......................................................................... A-27

4.3 Major Signals Used for Channel D Layer 2...................................................... A-28

4.4 Major Signals Used for Channel D Layer 3...................................................... A-28

4.5 Major Signals Used for Channel B Layer 2...................................................... A-29

4.6 Major Signals Used for Channel B Layer 3...................................................... A-29

4.7 Major Signals Used for Channel B Layer 4...................................................... A-29

4.8 Major Signals Used for Channel B Layer 5...................................................... A-30

4.9 Major Signals Used for Channel B Layer 6...................................................... A-31

5. COMPARISON OF ERROR CODES...................................................................... A-32

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Introduction

OUTLINE OF ERROR CODES

An error code is used to indicate a fault in a machine, and is indicated in the machine's LCD or reports, showing the nature (symptoms) of the fault. Using the error code, the user or the service man can readily find out how to correct the fault by simply referring to the User's Manual or this manual. An error code may be either of the following two types:

User Error Codes

A fault indicated as a user error code is one that can easily be corrected by the user, as by operating the machine. It takes the form of "#+number." The User's Manual also provides lists of user error codes with instructions to correct the faults they indicate.

Service Error Codes

If a fault calls for a service man for correction, it is indicated as a service man error code in the form of "##+number." The Service Manual offers lists of service error codes, and those error codes requiring work unique to the model in question are provided with specific instructions for correction.

The signals discussed in this manual are explained in the Appendix if they relate to communication procedures; for others, see related manual such as the Facsimile Basic 2000.

A service error code expressed in the form of "##+number" will not appear on the LCD, Error Tx Report, or Activity Report while the machine remains in

NOTE

factory default state. To check a service error code, shift bit 0 of service soft switch #1 SSSW SW01 to '1'.

III

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Introduction

HOW TO USE THIS MANUAL

Guide to Error Code Tables

23 4

##000 [TX/RX] Communication cannot be made [xx model]

Cause Remedy

Malfunctioned because of an echo. Provide echo remedy 1

The other party disconnected the line

while in reception. The procedure signal has a fault.

Using a manual call, press the Start button after hearing the 1st DIS from the other party.

Transmit once again.

A-1 A-2

B-1

1. Error code: If the model uses a 4-digit code (e.g., 0001 through 0999), ignore the first '0'. (For example, '##0751' must be read '##751'.)

2. [TX]: An error occurring at time of transmission. [RX]: An error occurring at time of reception. [TX/RX]: An error occurring at time of transmission or reception.

3. Gives a description of the error code.

4. [xx model]: indicates an error code unique to the model in question.

5. Provides a description of the possible cause of the error code in question.

6. Shows action to take to correct the error.

• For Cause A, Remedies may be A-1 and A-2.

• For Causes B and C, the common Remedy B-1 may be used.

• If multiple remedies are provided as in the case of Cause A, go through them in the given

order (i.e., if A-1 fails to correct the fault, perform A-2).

7. If a description is underlined and marked with an asterisk with a number, you will find explanations on the next page.

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Introduction

DEFINITIONS OF THE TERMS AND EXPRESSIONS

The terms and expressions used in this manual are defined as follows:

1. Transmission Level (ATT): No.07 of Service Soft Switch #2 MENU

Increase the transmission level:

Increase the setting so that it is closer to 0 dBm. (At 0 dBm, the LCD indicates '0'.) Some models, however, do not allow the setting to be increased to 0 dBm.

Decrease the transmission level:

Decrease the setting so that it is closer to -15 dBm. (At -15 dBm, the LCD indicates '15'.)

2. NL Equalizer: No.05 of Service Soft Switch #2 MENU

Adjust the NL equalizer:

Select 'ON'.

3. Transmission Page Timer: SW12 of Service Soft Switch #1 SSSW

Increase the page timer setting:

To set both transmission and reception to the same time-out length, set SW12 as follows:

8 min: bit 7, bit 1, bit 0 = 0, 0, 0 16 min: bit 7, bit 1, bit 0 = 0, 0, 1 32 min: bit 7, bit 1, bit 0 = 0, 1, 0

64 min: bit 7, bit 1, bit 0 = 0, 1, 1 If you want to set transmission and reception to different time-out lengths, or use different time-out lengths according to different image modes, you will have to set all bits (from 7 through 0) accordingly. For details, see the G3 Facsimile Service Data Handbook.

4. T0 Timer: No.10 of Service Soft Switch #3 NUMERIC param.

Increase the T0 timer setting:

Increase the setting of No.10. The T0 timer is used to set the period of time in which a line connection is recognized for transmission, i.e., in which the machine waits for a significant signal from the other party after dialing. The line will be disconnected if no significant signal is received during the period.

5. T1 Timer: No.11 of Service Soft Switch #3 NUMERIC param.

Increase the T1 timer setting:

Increase the setting of No.11. The T1 timer is used to set the period of time in which a line connection is recognized for reception, i.e., in which the machine waits for a significant signal from the other party after transmission of DIS. The line will be disconnected if no significant signal is received during the period.

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Introduction

6. RTN Signal Transmission Condition: No. 02, 03, and 04 of Service Soft Switch #3 NUMERIC param.

Loosen the RTN signal transmission condition:

Increase the settings of No.02, 03, and 04. No.02 is used to set the ratio of the number of error lines to the total number of lines per page (1% to 99%). No.03 is used to set the burst error (number of successive error lines identified as an errors); (2 to 99 lines). No.04 is used to set the number of errors falling short of a burst error (1 to 99 times).

7. Echo Remedy

An echo remedy is provided on the part of either the transmitting machine or the receiving machine.

Echo Remedy 1 (by the transmitting machine; for long distance):

By the User:

Set the long distance mode as part of registering for auto-dialing (one-touch dialing, coded speed dialing):

• If set to 'long distance 1', the machine will ignore the 1st DIS transmitted by the other party.

• If set to 'long distance 2', the machine will transmit a 1850-Hz tonal signal in response to DIS from the other party.

• If set to 'long distance 3', the machine will transmit a 1650-Hz tonal signal in response to DIS from the other party.

By the Service Man:

Changing SW03 bit 6, bit 5, and bit 4 of service soft switch #1 SSSW will affect all settings, i.e., all transmissions will be long distance transmissions:

long distance 1: bit 6, bit 5, bit 4 = 0, 0, 1 long distance 2: bit 6, bit 5, bit 4 = 0, 1, 0 long distance 3: bit 6, bit 5, bit 4 = 1, 1, 0

Echo Remedy 2 (by the receiving machine; adds a 1080-Hz total signal before transmission of CED):

Set SW03 bit 7 of service soft switch #1 SSSW to '1' so that a 1080-Hz total signal is transmitted before transmission of CED.

Echo Remedy 3 (by the receiving machine; changes the period in which the low speed signal is ignored after transmission of CFR):

Set SW04 bit 4 of service soft switch #1 SSSW to '1' so that the period in which the low speed signal is ignored after transmission of CFR is changed from 700 to 1500 msec.

8. Echo Protect Tone: SW03 bit 1 of Service Soft Switch #1 SSSW

Add an echo protect tone to the V.29 modem signal for transmission:

When SW03 bit 1 is set to '1', an echo protect tone will be added to high-speed transmission V.29 (at 9600 or 7200 bps) for transmission.

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Introduction

9. Number of Final Flag Sequences: SW04 bit 2 of Service Soft Switch

#1 SSSW

Increase the number of final flag sequences:

When SW04 bit 2 is set to '1', the number of final flag sequences will be increased from 1 to 2 for a procedure signal (transmitted at 300 bps).

10. Closed Network Function: SW07 bit 7, bit 6, SW08 of Service Soft

Switch #1 SSSW

Set the closed network transmission function to 'Yes':

Set SW07 bit 7 to '1'.

Set the closed network reception function to 'Yes':

Set SW07 bit 6 to '1'.

Match the closed network ID:

Match the settings of SW08 bit 0 through bit 7. On some models, you may make the closed network settings using the user soft switch and register a closed network ID as part of user data.

11. Subaddress

A subaddress is used to indicate the location of a memory box in the other party (e.g., confidential mailbox, polling box), and it consists of 20 or fewer characters (numerals, *, #, space). As log as the other party complies with the International Standards of ITU-T, the machine can communicate with it by means of subaddresses. At times, an ID number (referred to as a "password") is used to restrict access to a location indicated by a subaddress. With some models, polling based on subaddresses is called "selective polling," and a subaddress used at time of polling is called a "selective polling address."

12. Password

A password used by a Canon facsimile machine may be any of the following:

Polling Password:

This is an ID number used for polling between Canon machines, and is also called a "polling

ID." Some models use 8 binary characters (00000000 through 11111111), while some ma-

chines use 3 decimal characters (000 through 255).

Password for Subaddress Communications:

This is an ID number used for a subaddress communication and, as in the case of a subaddress,

it consists of 20 or fewer characters (numerals, *, #, space).

Communication Password:

This is an ID number used for a password communication. Some models use 4 decimal charac-

ters (0000 through 9999), while some use 3 decimal characters (000 through 255).

VII

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Introduction

Password Used When Making Settings:

NOTE

13. Modes of Transmission

Normal Transmission:

A normal transmission is one that does not specify the confidential, broadcast, or subaddress function.

Memory Transmission:

In memory transmission, all documents data is read into memory before dialing for transmission. While memory transmission is taking place, the next document may be read for subsequent transmission (memory transmission reservation).

Direct Transmission:

In direct transmission, the other party is dialed to make a connection, and then documents are read one by one for transmission. Since the next document is not read until the one being processed has been transmitted, memory transmission reservation cannot be selected.

Quick Memory Transmission:

In this mode, the other party is dialed while an document is being read into memory. When all documents have been read into memory, memory transmission reservation may be selected as in the case of memory transmission.

Rapid Transmission:

In this mode, reading of documents does not start until other party has been dialed and a connection has been made. It is usually found in a model with a high reading speed. When all documents have been read into memory, memory transmission reservation may be selected as in the case of memory transmission.

A password may also be used for confidential mailboxes, memory lock Rx, call restriction, and other functions. Such a password consists of 4 decimal characters (0000 through 9999), and it is important to remember that these passwords are used inside the machine and are not intended for communication procedures.

14. Signals

Tonal Signal:

A tonal signal consists of sinusoidal waves of a specific frequency, and may be thought of as a sound carrying a meaning. CNG, CED, and ANSam are tonal signals.

Binary Signal:

A binary signal is used to indicate the meaning of a procedure. It is either '1' or '0', modulated according to frequency, and is used as G3 procedure signals.

Procedure Signal:

It is a generic term for a tonal signal and a binary signal.

Preamble:

It is a signal attached to the beginning of a binary signal, and is used to synchronize modem signals for a procedure signal.

Image Signal:

Of procedure signals, it is used for actual transmission of image data.

VIII

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Introduction

Significant Signal:

It is a signal whose significance can be understood by a facsimile machine that receives it, and

it is free of a transmission error.

Message:

Signals in an ISDN communication are at times called a message.

15. Timer

T0 Timer:

It indicates the period of time in which a line connection is recognized during transmission;

specifically, the machine waits for a significant signal from the other party after dialing.

T1 Timer:

It indicates the period of time in which a line connection is recognized during reception; spe-

cifically, the machine waits for a significant signal from the together party after transmission

of DIS.

T5 Timer:

It is the period of time in which RR/RNR is transmitted during an ECM communication.

T.62 T1 Timer:

It is the period of time in which the absence of signals is monitored as part of a channel B

communication procedure.

T.62 T2 Timer:

It is the period of time in which the machine waits for a response as part of a channel B

communication procedure.

T.62 T3 Timer:

It is a CSA timer used as part of a channel B communication procedure.

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Introduction

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Page 13

Chapter 1

User Error Codes

Page 14

#001 [ TX ] Document has jammed

Cause Remedy

Chapter1: User Error Codes

• The document is trapped in the feeder.

• The document is not of a standard size or thickness.

• An internal mechanism is faulty.

• Remove the document, and try again.

• Using a copying machine, make an A4/LTR copy of the document to transmit.

• If too small or thin, use a carrier sheet (document cover) to transmit.

• Correct it by referring to the Service Manual of the model in question.

#002 [ TX ] Document is shorter than indicated

Cause Remedy

• The document is shorter than the length indicated in [minimum] of [sheet dimensions] given as specifications in the Service Manual of the model in question.

• Use a carrier sheet (document over) to transmit.

• Using a copying machine, make an A4/LTR copy of the document to transmit.

1-1

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Chapter1: User Error Codes

#003 [TX/RX ] Document is too long, or page time-over

Cause Remedy

• The length of a single page is too long.

• The data of a single page is too large, exceeding the time allowed for transmission.

• The data of a single page is too large, exceeding the time allowed for reception.

• An internal mechanism is faulty.

• Using a copying machine, make copies of the document, and transmit the copies separately.

• Use a copying machine.

• Decrease the reading resolution when transmitting.

• If the document is too long and the data is too large, make copies using a copying machine, and transmit the copies separately.

• If halftone transmission is used, the document is of a default size, and the data is too

increase the setting of the page

large, timer*3.

• Ask the operator of the other party to decrease the reading resolution and transmit.

• Ask the operator of the other party to divide the document and transmit. Increase the setting of the page timer*3.

•

• Ask the operator of the other party to find out the cause.

• Correct it by referring to the Service Manual of the model in question.

1-2

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Chapter1: User Error Codes

#004 [ TX ] Voice communication (i.e., telephone in

advance) cannot be made

Cause Remedy

• The other party is not any of the following types: FAX 30/31, 220, 230, 320E, 330, 510, 520, 610, 620, 710, 730.

• Contact the other party, and see to it that the machine is not any of the models indicated. (The function is intended exclusively for the FAX 30/31).

#[ ]

Cause Remedy

1-3

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Chapter1: User Error Codes

#005 [TX/RX ] Initial identification (T0/T1) time-over

Cause

• The tone/pulse setting is wrong.

• The time it takes to connect to the other party's line is too long.

• The other party does not respond.

• The other party's communication mode (G2, G3, etc.) does not match.

• The 2nd dial tone does not arrive for transmission to F-NET (Facsimile communication network services). [Japanese model]

• During transmission, the other party malfunctioned because of an echo.

Remedy

• Make the correct tone/pulse setting.

• When registering an auto-dial number, put a relatively long pause after the telephone number to delay the T0 timer start mechanism.

• To prevent a time-over condition,

increase

the T0 timer setting*4. (for transmission)

• To prevent a time-over condition,

increase

the T1 timer setting*5. (for reception).

• Contact the operator of the other party, and find out the cause.

• The communication mode depends on each specific model, and no remedy can be offered.

• Check to find out that a subscription has been signed for F-NET; then, inform the telephone company of that the line is out of order.

• Provide

echo remedy 1*7.

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dial number.

• Ask the operator of the other party to pro-

echo remedy 2*7.

vide

• Ask the operator of the other party to

de-

crease the transmission level*1.

• During reception, the machine malfunctioned because of an echo.

• Transmission to MF1 (Minifax 1) was initiated without starting MF1 mode. [Japanese model]

• Provide echo remedy 2*7.

• Start MF1 mode, and transmit once again.

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Chapter1: User Error Codes

#006 [ TX ] Transmission cannot be made

[ RX ] Phase synchronization fails in OLD-FM

Cause Remedy

• The Transmit button was pressed without an document.

• The line condition is poor, and the phase signal cannot be received correctly.

• Place an document before pressing the button. (exclusively for 401, 601)

• Ask the operator of the other party to crease the transmission level*1 so that the phase signal may be received correctly.

• Adjust the NL equalizer*2 so that the phase signal may be received correctly.

#007 [TX/RX ] Talk reservation fails

[ RX ] Phase synchronization fails in G1 reception

Cause Remedy

• The other party made a talk reservation, but the operator of the other party does not respond to a telephone call.

• Ask the operator of the other party to respond to the telephone call at the end of the communication.

in-

• The line condition is poor, and the phase signal cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly.

• Adjust the NL equalizer*2 so that the phase signal may be received correctly.

1-5

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Chapter1: User Error Codes

#008 [ TX ] Password does not match for polling

transmission

Cause Remedy

• During Canon mode polling, the password of the machine and that of the other party do not match.

• During polling that uses a subaddress, the password of the machine and that of the other machine do not match.

• If the other machine is a Canon machine, contact the operator and try to match the passwords.

• If the other party is a non-Canon machine, see the password to either '11111111' or '255'.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

• Match the password of the machine and that of the other party.

#009 [ RX ] Recording paper has jammed or the

recording paper has run out

Cause Remedy

• The recording paper is trapped.

• The recording paper has run out.

• Remove the trapped recording paper.

• Set new recording paper.

• The recording paper cassette is not set correctly.

• An internal mechanism is faulty.

• Set the recording paper cassette.

• Correct it by referring to the Service Manual of the model in question.

1-6

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Chapter1: User Error Codes

#010 [TX/RX ] Communications control memory overflow

Cause Remedy

• Set recording paper.• There is no recording paper so that the contents of the communications control memory cannot be printed, ultimately causing a shortage of memory.

#011 [ RX ] Polling reception error

Cause Remedy

• There is no document in the other party.

• Transmission was attempted, and polling reception was started because the document was not set correctly.

• Ask the operator of the other party to set the document correctly.

• Set the document correctly to transmit.

1-7

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Chapter1: User Error Codes

#012 [ TX ] The other party has run out of recording

paper

Cause Remedy

• The other party has run out of recording paper.

• Ask the operator of the other party to set recording paper.

#013 [ TX ] Document size error in MF1 (Minifax 1)

mode [Japanese model]

Cause Remedy

• An attempt was made to transmit a B4-wide document in MF1 mode.

• Using a copying machine, make a copy of the document in A4 or smaller, and transmit the copy.

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Chapter1: User Error Codes

#014 [ TX ]

Cause Remedy

• An attempt was made to transmit a nonA4 document without setting conditions.

Document size setting error

• Set conditions for the document size, and then transmit.

[German model]

#015 [ TX ] Fine mode transmission error in G2

[German model]

Cause Remedy

• An attempt was made to use G2 transmission after selecting fine mode.

• Use standard mode for G2 transmission.

1-9

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Chapter1: User Error Codes

#018 [ TX ] Auto dialing transmission error

Cause Remedy

• The tone/pulse setting is wrong.

• The connection time for the line is too long.

• The line of the other party was engaged.

• The other party is not connected to the line, or is not turned on so that the transmission did not arrive.

• The other party is not a facsimile machine.

• The other party ran out of recording paper so that the line was disconnected during the pre-procedure.

• The 2nd dial tone does not arrive for transmission to F-NET (Facsimile communication network services). [Japanese model]

• The machine was disconnected from the line using an unidentified reason code.

• The other party did not respond.

• The other party is out of order.

• The other party is out of use for some reason.

• The exchange is congested.

• There is no line/channel that is available at present.

• The requested line/channel cannot be used on the side of the other party.

• Calls crashed.

• Communication is not possible at present by reason of terminal management.

• Make the correct tone/pulse setting.

• When registering an auto-dial number, put a relatively long pause at the end of the telephone number to delay the start of the T0 timer. Increase the T0 timer setting*4 to prevent a

• time-over condition.

• Start a call once again.

• Ask the operator of the other party to find out the cause.

• Check the number of the other party, and start a call once again.

• Ask the operator of the other machine to set recording paper.

• Check to make sure that a subscription has been signed for F-NET, and inform the telephone company that the line is out of order.

• Wait for a while, and start a call once again.

• Check to make sure that the other party is tuned on.

• Ask the operator of the other party to find out the cause.

1-10

Page 24

#019 [ TX ] Memory transmission fails

Cause Remedy

Chapter1: User Error Codes

• In memory transmission (delayed transmission/re-dial transmission), the memory fails to store image data.

• Store image data in the memory once gain, and try memory transmission. Or, try direct transmission.

#020 [ TX ] Recording paper size does not match

Cause Remedy

• Set B4 recording paper.• In memory transmission or memory copy-

ing, the image size is B4 while the recording paper is A4.

1-11

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Chapter1: User Error Codes

#021 [ RX ] The other party has rejected the machine

during polling reception

Cause Remedy

• During Canon mode polling, the password of the machine and that of the other party do not match.

• When starting a call, a subaddress, or a subaddress and a password, was not specified.

• Match the passwords.

• Specify a subaddress, or a subaddress and a password, when starting a call.

#022 [ TX ] Call fails

Cause Remedy

• The data for an auto-dial number used when selecting a party was deleted.

• Register the telephone number of the other party as an auto-dial number, and transmit once again.

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Page 26

#023 [ TX ] Memory transmission fails

Cause Remedy

Chapter1: User Error Codes

• Memory transmission was attempted in MF1 (Minifax 1).

• MF1 is not compatible with memory transmission. Use direct transmission.

#024 [ TX ] Delayed transmission fails

Cause Remedy

• For combination of delayed transmission with direct transmission, no document is set at the specified time.

• Once the specified time passes, there is no remedy.

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Chapter1: User Error Codes

#025 [TX/RX ] Auto-dial setting is wrong

Cause Remedy

• The settings require registration of a subaddress for auto-dialing; however, a call was attempted without registering a subaddress.

• Minifax mode was selected for auto-dialing, and an attempt was made for polling reception.

• Minifax mode was combined with a confidential or relay setting for auto-dialing, and an attempt was made for transmission.

• A confidential setting and a relay setting were combined for auto-dialing, and an attempt was made for transmission.

• If auto-dialing is of a type requiring registration of a subaddress, register a subaddress.

• Make correct auto-dial settings.

#027 [ RX ] LBP (printer) is OFF [exclusively for L910]

Cause Remedy

• Turn on the LBP.• The LBP is OFF.

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Chapter1: User Error Codes

#028 [ RX ] LBP (printer) does not have a cartridge

[exclusively for L910]

Cause Remedy

• Set a toner cartridge in the LBP.• The LBP does not have a toner cartridge.

#029 [ RX ] LBP (printer) has a recording paper jam

[exclusively for L910]

Cause Remedy

• The LBP has a recording paper jam.

• Remove the recording paper jam from the LBP.

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Chapter1: User Error Codes

#030 [ RX ] LBP (printer) has run out of toner

[exclusively for L910]

Cause Remedy

• Replace the toner cartridge of the LBP.• The toner cartridge of the LBP has run out

of toner.

#031 [ RX ] LBP (printer) issued a No Paper warning

[exclusively for L910]

Cause Remedy

• Supply recording paper to the LBP.• The LBP has run out of recording paper.

1-16

Page 30

#032 [ TX ] Power is turned off

Cause Remedy

Chapter1: User Error Codes

• A power shortage occurred while waiting for delayed transmission.

• The power was turned off while waiting for delayed transmission.

• The power supply is out of order.

• Make delayed transmission settings once again.

• Turn on the power, and make delayed transmission settings once again.

• Replace the power supply unit.

#033 [ TX ] Confidential transmission cannot be used

Cause Remedy

• The other party does not have a confidential reception function that supports Canon mode.

• The other party does not have a function that supports subaddress mode.

• Confidential transmission is not possible. Try a direct mode of transmission.

1-17

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Chapter1: User Error Codes

#034 [ TX ] Transmission to the confidential mailbox of

the other party cannot be made in confidential transmission

Cause Remedy

• The other party does not have the selected confidential mailbox.

• The memory of the other party is full.

• Check the number of the confidential mailbox of the other party, and try again.

• Ask the operator of the other party to delete image data that is no longer needed.

#035 [ TX ] Relay control transmission cannot be used

Cause Remedy

• The other party does not have a relay function that supports Canon mode.

• The other party does not have a function that supports subaddress mode.

• Relay control transmission cannot be made. Transmit directly to the final destination.

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#036 [ TX ] Relay control transmission cannot be made

Cause Remedy

• The relay control source has not been registered as part of auto-dialing of the relay machine.

• The relay control source is wrongly registered as part of auto-dialing of the relay machine.

• The relay switch of the relay station is OFF.

• The memory of the relay station is full.

• Ask the operator of the relay machine to register the telephone number of the relay control source as part of auto-dialing.

• Ask the operator of the relay machine to correct the telephone number of the relay control source as part of auto-dialing.

• Ask the operator of the relay station to turn on the relay switch.

• Ask the operator of the relay station to delete image data that is no longer needed.

#037 [ RX ] Memory has overflowed when receiving

images

Cause Remedy

• The image memory overflowed during reception.

• Delete image data that is no longer needed, and ask the operator of the other party to transmit once again.

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#038 [TX/RX ] Hard disk error

Cause Remedy

• A fault has occurred in accessing a file on the hard disk.

• Correct it by referring to the Service Manual of the model in question.

#039 [ TX ] Closed network transmission fails

Cause Remedy

• The closed network transmission function is set to [No].

• The closed network reception function of the other party is set to [No].

• Set the closed network transmission function to [Yes]

*10

• Ask the operator of the other party to set the closed network reception function of the other party to [Yes]

*10

• The closed network ID does not match that of the other party.

•

Match the closed network ID chine and that of the other party.

1-20

*10

of the ma-

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Chapter1: User Error Codes

#040 [ TX ] Image memory has overflowed during

broadcasting transmission

Cause Remedy

• The data of the document is too large for broadcasting transmission.

• Delete image data that is no longer needed, and start broadcasting transmission once again.

• Divide the document, and try again.

• Decrease the resolution, and try again.

#041 [ TX ] Broadcasting transmission cannot be used

Cause Remedy

• An attempt at broadcasting transmission was made to an MF1 (Minifax 1) or G2 machine.

• Broadcasting transmission cannot be made to an MF1 or G2 machine. Use normal transmission.

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Chapter1: User Error Codes

#042 [ RX ] Cutter operation is faulty

Cause Remedy

• The cutter used to cut thermal recording paper is faulty.

• Correct it by referring to the Service Manual of the model in question.

#043 [ RX ] Toner cartridge is missing

Cause Remedy

• The toner cartridge is not set correctly.

• The toner cartridge has run out of toner.

• See the User's Manual of the model in question to set the toner cartridge correctly.

• Replace the toner cartridge.

• The sensor malfunctioned.

• Correct it by referring to the Service Manual of the model in question.

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#044 [ RX ] The size of the recording paper and that of

the ink sheet cartridge do not mach

Cause Remedy

• The size of the recording paper and that of the ink sheet cartridge are different.

• The sensor malfunctioned.

• Replace either the recoding paper or the ink sheet cartridge so that both will be of the same size.

• Correct it by referring to the Service Manual of the model in question.

#045 [ TX ] Warning has been issued for a missing

transmission

Cause Remedy

• A mistake was made when entering the number of documents.

• The number of documents that have been entered is lower than the number of documents placed.

• All documents have been transmitted, not requiring action.

• Send the missing documents.

• Double feeding of documents has occurred.

• Transmit once again.

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#046 [ RX ] Receiving restriction

Cause Remedy

• The telephone number of the other party has not been registered for auto-dialing.

• Register the telephone number of the other party for auto-dialing.

• Set [receiving restriction] to [No], and ask the operator of the other party to transmit once again.

#047 [ RX ] Reception fails

Cause Remedy

• The recording paper cover is opened.

• The sensor malfunctioned.

• Close the recording paper cover.

• Correct it by referring to the Service Manual of the model in question.

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Chapter1: User Error Codes

#048 [ TX ] Multi-file transmission error

Cause Remedy

• During batch transmission, a multi-file transmission error occurred.

• Transmit to the other party using normal mode to find out the cause.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

#049 [ TX ] Cipher communication cannot be used

[NTT model]

Cause Remedy

• The Cipher key does not match that of the other party.

• Match the Cipher key of the machine with that of the other party.

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Chapter1: User Error Codes

#050 [ TX ] Cipher transmission cannot be used

Cause Remedy

[NTT model]

• The other party is not equipped with a cipher communication function.

• Transmit using normal mode instead of cipher mode.

• Select the fall-back function (to normal transmission).

• Transmit to a fax machine equipped with a cipher communication function.

#051 [ RX ] Decode error has occurred during cipher

reception [NTT model]

Cause Remedy

• The Cipher key does not match that of the other party.

• Match the Cipher key of the machine with that of the other party.

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Chapter1: User Error Codes

#052 [ RX ] Recording paper footer error

Cause Remedy

• The BJ ink has run out, causing a printer error and thus an image memory overflow.

• Replace the BJ cartridge. If necessary, ask the operator of the other party to transmit once again.

#054 [TX/RX ] Call cannot be made [Korean model]

Cause Remedy

• The user ID has not been registered.

• The user telephone number has not been registered.

• Register the user ID.

• Register the user telephone number.

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Chapter1: User Error Codes

#055 [ TX ] The other party does not have an MDC

(Multi Device Controller) function

[exclusively for GP55]

Cause Remedy

• Although an attempt was made to transmit an image from a PC, the other party is not equipped with an MDC function.

• Transmit a printed document instead of a coded image from a PC.

• Transmit to a party equipped with an MDC function.

• Ask the operator of the other party to set up the MDC function.

#056 [ RX ] Recording paper feed fault

Cause Remedy

• The recording paper has jammed while both pickup sensor and delivery sensor were OFF.

• Remove the jammed recording paper from the feeding section.

1-28

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#057 [ RX ] Recording paper feed fault

Chapter1: User Error Codes

Cause

• The recording paper has jammed while the pickup sensor is ON and the delivery sensor is OFF.

Remedy

• Remove the jammed recording paper from the feeding section.

#058 [ RX ] Recording paper feed fault

Cause Remedy

• The recording paper stopped and jammed while delivery sensor was ON.

• Remove the jammed recording paper from the feeding section.

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Chapter1: User Error Codes

#059 [ TX ] Dialed number and the connected number

(CSI) do not match

Cause Remedy

• The user telephone number is not registered correctly on the receiving side.

• The exchange malfunctioned, and the machine is not connected to the dialed party.

• Ask the operator of the receiving side to register the user telephone number correctly.

• Use manual transmission; then, after making sure that a connection has been made, transmit once again.

• Have the exchange checked.

#[ ]

Cause Remedy

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Chapter1: User Error Codes

#080 [ TX ] The other party is not equipped with an ITU-

T-compliant subaddress reception function

Cause Remedy

• Bit 49 of DIS received from the other party is '0'.

• Transmit to a fax machine equipped with a subaddress function.

• If the other party is a Canon machine, make correct settings for Canon mode (e.g., confidential transmission), and transmit.

• If the other party is a non-Canon machine, use normal G3 transmission.

#081 [ TX ] The other party is not equipped with an ITU-

T-compliant password reception function

Cause Remedy

• Bit 50 of DIS received from the other party is '0'.

• Transmit to a fax machine equipped with a password function.

• Use subaddress transmission that does not use a password.

• If the other party is a Canon machine, make correct settings for Canon mode (e.g., confidential transmission), and transmit.

• If the other party is a non-Canon machine, use normal G3 transmission.

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Chapter1: User Error Codes

#082 [ RX ] The other party is not equipped with an ITU-

T-compliant selective polling transmission function

Cause Remedy

• Bit 47 of DIS received from the other party is '0'.

• If the other party is a non-Canon machine, ask the operator to set normal polling transmission, and use polling reception.

• If the other party is a Canon machine, use polling reception in Canon mode polling.

#083 [ RX ] Selective polling address or the password

does not match during ITU-T-compliant selective polling reception

Cause Remedy

• The selective polling address or the password of the machine does not match that of the other machine.

• Match the selective polling address and the password of the machine with that of the other party.

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Chapter1: User Error Codes

#084 [ RX ] The other party is not equipped with a

password function for ITU-T-compliant selective polling reception

Cause Remedy

• Bit 50 of DIS received from the other party is '0'.

• Use selective polling that does not use a password.

#085 [ TX ] The other party is not equipped with a color

reception function for ITU-T-compliant color transmission

Cause Remedy

• An attempt was made to use color transmission, but the other party is not equipped with a color reception function.

• Select black-and-white transmission mode, and transmit once again.

• If the other party is capable of color reception but is not set to declare color reception, ask the operator to change the setting.

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Chapter1: User Error Codes

#099 [TX/RX ] Stop button was pressed during a

communication

Cause Remedy

• The Stop button was pressed during a communication.

• Try transmission once again.

• Try reception once again.

#[ ]

Cause Remedy

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Chapter1: User Error Codes

#101 [ TX ] Call cannot be made

Cause Remedy

• Reverse L1 and L2 of the line.• The polarity of L1 and that of L2 of the

line do not match.

#102 [TX/RX ] Subaddress or password does not match

during an ITU-T-compliant subaddress communication

Cause Remedy

• The subaddress and the password of the machine do not match that of the other party.

• An appropriate subaddress and password are not set on the other party.

• In the case of transmission, the image memory of the party is full.

• Match the subaddress and password of the machine with those of the other party.

• Ask the operator of the other party to set an appropriate subaddress and password.

• Ask the operator of the other party to delete image data that is no longer needed, and transmit once again.

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Chapter1: User Error Codes

#103 [ RX ] User telephone number does not match

during ID reception

Cause Remedy

• The user telephone number of the other party has not been registered for the autodialing function of the machine.

• The user telephone number has been registered wrongly for the auto-dialing function of the machine.

• Register the user telephone number of the other party for auto-dialing.

• Register the correct user telephone number of the other party for auto-dialing.

#104 [TX/RX ] Password communication cannot be made

Cause Remedy

• The other party is not equipped with a password communication function.

• Turn on the ID communication mode, and try once again.

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Chapter1: User Error Codes

#105 [TX/RX ] User telephone number does not match

during an ID communication

Cause Remedy

• The user telephone number has not bee registered on the other party.

• Ask the other party to register the user telephone number.

#106 [TX/RX ] Capacity of the backup battery is not

adequate

Cause Remedy

• When the power was OFF, the backup dry battery of the IC used to record messages was removed.

• The voltage dropped when the power was OFF.

• Turn off the power, and replace the dry battery; turn on the power, and record the message once again.

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Chapter1: User Error Codes

#110 [TX/RX ] In a fax machine supporting the Internet

through a provider, a customer ID error (invalid user ID detection) occurred during negotiation with the server

Cause Remedy

• The user ID registered as part of the user data does not match the terms of the contract.

• No agreement has been signed with the provider.

• Register the correct user ID.

• Sign an agreement with the provider.

#111 [TX/RX ] In a fax machine supporting the Internet

through a provider, a PIN code error (invalid password detection) occurred during negotiation with the server

Cause Remedy

• Register the correct password.• The password registered as part of the user data does not match the terms of the agreement.

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Chapter1: User Error Codes

#112 [TX/RX ] In a fax machine supporting the Internet

through a provider, a shortage of prepayment was detected during negotiation with the server

Cause Remedy

• Pay a charge to the provider.• The pre-payment has been used up.

#[ ]

Cause Remedy

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Chapter1: User Error Codes

#200 [TX/RX ] F-NET (Facsimile communication network

services) service error [Japanese model]

Cause Remedy

• A connection to F-NET cannot be made.

• The connection to F-NET was disconnected.

• A sequential error occurred in an F-NET service.

• Check the F-NET dialing number and the selected service.

• Start over the communication.

#300 [TX/RX ] Unallocated (unassigned) number

Cause Remedy

• Check the number, and call once again.• The called number is normal in terms of

formatting, but is an unallocated (unassigned) number and cannot reach a destination.

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Chapter1: User Error Codes

#301 [TX/RX ] Subscriber number of the other party has

changed

Cause Remedy

• The called number is no longer in use.

• Check the number, and make a call once again.

#[ ]

Cause Remedy

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Chapter1: User Error Codes

#995 [TX/RX ] Memory transmission reservation clear/

memory reception image clear

Cause Remedy

• In the case of transmission, the user canceled the memory transmission reservation.

• In the case of reception, the user deleted the image that had been received in memory reception.

• Transmit once again.

• Ask the operator of the other party to transmit once again.

#996 [TX/RX ] Hard disk error

Cause Remedy

• The hard disk is faulty.

• Correct it by referring to the Service Manual of the model in question.

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Chapter1: User Error Codes

#997 [TX/RX ] Power was cut during a communication

Cause Remedy

• The power went out or was turned off during a communication.

• The power supply is faulty.

• Correct it by referring to the Service Manual of the model in question.

• Replace the power supply unit.

#998 [ RX ] Memory reception has ended

Cause Remedy

• This code is used to indicate the result of memory reception on the activity report.

• The result is good, and requires no remedy.

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Chapter1: User Error Codes

#999 [ RX ] The image memory overflowed during

memory reception

Cause Remedy

• During memory reception, the image data was too large, causing the image memory to overflow.

• Set recording paper, and ask the operator of the other party to transmit once again.

#[ ]

Cause Remedy

1-44

Page 58

#[ ]

Cause Remedy

#[ ]

Chapter1: User Error Codes

Cause Remedy

1-45

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Chapter1: User Error Codes

#[ ]

Cause Remedy

#[ ]

Cause Remedy

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Chapter 2

Service Error Codes

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Chapter 2: Service Error Codes

##001 [ TX ] In telephone fax mode transmission, the

phase OK signal cannot be received

Cause Remedy

• The line condition is poor, and the other party cannot receive the phase signal correctly.

• Increase the transmission level*1 so that the other party may receive the phase signal correctly. Adjust the NL equalizer*2 so that the other

• party may receive the phase signal correctly.

##002 [ RX ] In G2 reception, the image storage

memory goes out of order

Cause Remedy

• Replace the system control board.• The buffer memory is faulty.

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Chapter 2: Service Error Codes

##003 [ TX ] In G2 transmission, MCF2 or PIS cannot be

received

Cause Remedy

• The line condition is poor, and the other party cannot receive PIS correctly.

• The line condition is poor, and MCF2 from the other party cannot be received correctly.

• Increase the transmission level*1 so that the other party may receive PIS correctly.

• Adjust the NL equalizer*2 so that the other party may receive PIS correctly.

• Ask the operator of the other party to crease the transmission level*1 so that MCF2 may be received correctly.

• Adjust the NL equalizer*2 so that MCF2 may be received correctly.

##004 [ RX ] In G2 reception, EOM or PIS cannot be

received

Cause Remedy

• The line condition is poor, and the image signal is not received for 1 sec or more. (However, the 1st 5 sec immediately after image reception operation is ignored.)

• Ask the operator of the other party to increase the transmission level*1 so that EOM or PIS may be received correctly. Adjust the NL equalizer*2 so that EOM or

• PIS may be received correctly.

in-

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Chapter 2: Service Error Codes

##005 [ TX ]

Cause Remedy

• The line condition is poor, and GI2 cannot be received correctly.

• The other party malfunctioned because of an echo, and does not transmit GI2.

In G2 transmission, GI2 cannot be received

• Ask the operator of the other party to increase the transmission level*1 so that GI2 may be received correctly.

• Ask the operator of the other party to crease the transmission level*1 so that the other party will not receive an echo.

##006 [ RX ] In G2 reception, phase synchronization

fails for the 2nd and subsequent pages

Cause Remedy

de-

• The line condition is poor, and the phase signal from the other party cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly. Adjust the NL equalizer*2 so that the phase

• signal may be received correctly.

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##007 [ TX ] In G2 transmission, CFR2 cannot be

received

Cause Remedy

• The line condition is poor, and CFR2 cannot be received correctly.

• The other party has run out of recording paper.

• Ask the operator of the other party to increase the transmission level*1 so that CFR2 may be received correctly.

• Adjust the NL equalizer*2 so that CFR2 may be received correctly.

• Ask the operator of the other party to set recording paper.

##008 [ RX ] In G2 reception, GC2, PIS, or phase signal

cannot be received for 35 sec and a different signal is received

Cause Remedy

• The line condition is poor, and the signal immediately before the GC2, PIS, or phase signal cannot be received.

• Ask the operator of the other party to increase the transmission level*1 so that the signal immediately before GC2, PIS, or phase signal may be received correctly. Adjust the NL equalizer*2 so that the sig-

• nal immediately before GC2, PIS, or phase signal may be received correctly.

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##009 [TX/RX] The end of the tonal signal from the other

party cannot be detected

Cause Remedy

• The line suffered large noise.

• Contact the telephone company, and ask for maintenance of the line.

##010 [ RX ] In G2 or MF1 mode reception, phase

synchronization cannot be made for the 1st page

Cause Remedy

• The line condition is poor, and the phase signal cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly.

• Adjust the NL equalizer*2 so that the phase signal may be received correctly.

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Chapter 2: Service Error Codes

##011 [ RX ]

In G2 reception, the image signal cannot be received for 5 sec after transmission of CFR2

Cause Remedy

• The line condition is poor, and the image signal cannot be received correctly.

##012 [ RX ]

In G2 reception, a signal other than PIS or

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Adjust the NL equalizer*2 so that the image signal may be received correctly.

GC2 is received after transmission of MCF2 or GI2

Cause Remedy

• The procedure signal has a fault.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

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Chapter 2: Service Error Codes

##013 [ TX ] In G2 transmission, PIS is received while

transmitting an image signal

Cause Remedy

• Ask the other party to set recording paper.• The other party has run out of paper.

## [ ]

Cause Remedy

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Chapter 2: Service Error Codes

##050 [ RX ] The thermistor of the thermal head has

detected a fault

Cause Remedy

• The thermal head is faulty.

• The system control board is faulty.

• The power supply is faulty.

• Replace the thermal head.

• Correct it by referring to the Service Manual of the model in question.

• Replace the power supply unit.

##051 [TX/RX] The stepping motor fails to rotate normally

Cause Remedy

• The stepping motor is faulty.

• The gear unit is faulty.

• The recording paper cutter is faulty.

• Replace the stepping motor.

• Replace the gear unit.

• Replace the recoding paper cutter.

• The system control board is faulty.

• Correct it by referring to the Service Manual of the model in question.

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##052 [TX/RX] The contents of the backup memory are

destroyed

Cause Remedy

• The memory was affected by noise.

• The backup battery is faulty.

• The system control board is faulty.

• Print out all data, and execute all-clear; then, enter the data once again.

• Replace the backup battery.

• Correct it by referring to the Service Manual of the model in question.

##053 [TX/RX] The thermistor of the thermal head or the

motor has detected a fault

Cause Remedy

• Copying, transmission, or reception was performed continuously for a long time.

• The thermal head is faulty.

• Turn off the power, and rest the machine for a while.

• Replace the thermal head.

• The motor is faulty.

• The thermistor is faulty.

• Replace the motor.

• Replace the thermistor.

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##054 [TX/RX] Image memory backup error

Cause Remedy

• The secondary battery for image backup has become exhausted.

• The DRAM is faulty.

• Turn on the power, and charge the secondary battery. (However, this will not recover the data.)

• Replace the secondary battery.

• See the Service Manual of the model in question to replace the DRAM or the system control board inclusive of the DRAM.

## [ ]

Cause Remedy

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Chapter 2: Service Error Codes

##100 [ TX ] The number allowed for retransmission of

the procedure signal was exceeded during transmission

Cause Remedy

• The transmission level is too low, and the other party cannot receive NSS, TSI, DCS, TCF, or the training signal correctly.

• After transmission of TCF immediately before the image signal, the other party malfunctioned because of an echo.

• After transmission of the Q signal following the image signal, the line condition became poor so that the other party cannot receive the image signal or the Q signal correctly.

• Increase the transmission level*1 so that the other party may receive the signal correctly.

• Ask the operator of the other party to pro-

echo remedy 3*7.

vide

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dialing number.

Increase the transmission level*1 so that the

• other party may service the image signal or the Q signal correctly.

• Decrease the transmission start speed. Adjust the NL equalizer*2 so that the other

• party may receive the image signal or the Q signal correctly. Add an echo protect tone to the V.29 mo-

• dem signal for transmission*8. Increase the number of final flag se-

• quences*9 for the procedure signal so that the other party may receive the procedure signal correctly.

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Chapter 2: Service Error Codes

##101 [TX/RX] The modem speed of the machine does

not match that of the other party

Cause Remedy

• The modem speed of the machine does not match that of the other machine.

• In the case of transmission, the speed for fallback does not match that of the other party.

• The modem speed is part of machine specifications, and there is no remedy.

Increase the transmission level*1 so that the

• other party may receive TCF correctly. Adjust the NL equalizer*2 so that the other

• party may receive TCF correctly.

• Provide

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dialing number.

• Ask the operator of the other party to crease the transmission level*1 so that the other party will not receive an echo.

echo remedy 1 or 2*7.

##102 [ TX ] Fallback is not possible

Cause Remedy

• The line condition is poor, and the other party cannot receive TCF correctly.

• An echo has caused a malfunction.

• Increase the transmission level*1 so that the other party may receive TCF correctly. Adjust the NL equalizer*2 so that the other

• party may receive TCF correctly.

• Provide

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dialing number.

• Ask the operator of the other party to provide

• Ask the operator of the other party to crease the transmission level*1 so that the other party will not receive an echo.

echo remedy 1*7.

echo remedy 2*7.

de-

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Chapter 2: Service Error Codes

##103 [ RX ] EOL cannot be detected for 5 sec (15 sec if

CBT)

Cause Remedy

• The line condition is poor, and the image signal cannot be received correctly.

• The machine malfunctioned because of an echo of CFR.

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed.

• Adjust the NL equalizer*2 so that the image signal may be received correctly.

• Provide Decrease the transmission level*1 so that

• an echo of transmitted CFR will not be received.

## [ ]

Cause Remedy

echo remedy 3*7.

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Chapter 2: Service Error Codes

##104 [ TX ] RTN or PIN has been received

Cause Remedy

• The line condition is poor so that the other party cannot receive the image signal correctly.

• The machine malfunctioned because of an echo.

Increase the transmission level*1 so that the

• other party may receive the image signal correctly.

• Decrease the transmission start speed. Adjust the NL equalizer*2 so that the other

• party may receive the image signal correctly. Add an echo protect tone to the V.29 mo-

• dem signal for transmission*8.

• Ask the operator of the other party to the RTN transmission conditions*6 so that the other party will not transmit RTN.

• Provide

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dialing number.

• Ask the operator of the other party to provide

• Ask the operator of the other party to crease the transmission level*1 so that the other party will not receive an echo.

echo remedy 1*7.

echo remedy 2*7.

loosen

de-

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##105 [ RX ]

Data error occurs in 40 lines or more continuously while image signals are received

Cause Remedy

• The line condition is poor, and the image signal cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed.

• Adjust the NL equalizer*2 so that the image signal may be received correctly.

##106 [ RX ] The procedure signal cannot be received

for 6 sec while in wait

Cause Remedy

• The line condition is poor, and the procedure signal from the other party cannot be received correctly.

• The line condition is poor, and the other party cannot receive the signal.

• The machine malfunctioned because of an echo.

• Ask the operator of the other party to increase the transmission level*1 so that the procedure signal may be received correctly. Adjust the NL equalizer*2 so that the pro-

• cedure signal may be received correctly.

•

Increase the transmission level*1 so that the other party may receive the signal correctly.

• Adjust the NL equalizer*2 so that the other party may receive the signal correctly.

• Provide Decrease the transmission level*1 so that

• an echo of transmitted signal will not be received.

2-15

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##107 [ RX ]

The transmitting machine cannot use fallback

Cause Remedy

• The line condition is poor, and the signal from the other party cannot be received correctly even at 2400 bps.

• The machine malfunctioned because of an echo.

##108 [ TX ]

Reversal of the polarity has been detected in

• Ask the operator of the other party to increase the transmission level*1 so that the signal may be received correctly.

• Adjust the NL equalizer*2 so that the signal may be received correctly.

• Loosen the RTN transmission conditions so that RTN will not be transmitted.

• Provide echo remedy 2*7. Decrease the transmission level*1 so that

• an echo of the transmitted signal will not be received.

relation to F-NET2 (Facsimile communication network services 2)

[Japanese model]

Cause Remedy

• An attempt was made to send 32 or more documents at a time.

• The length of a single document is longer than 2 A4 sheets (594 mm).

• The other party released the line while in reception.

• STOC has detected a fault.

• An account charge pulse occurred.

• Divide the documents so that a single transmission will consist of 31 or fewer.

• Divide the document so that each signal is shorter than 2 A4 sheets.

• Transmit once again.

• File a problem report with NTT.

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##109 [ TX ] After transmitting DCS, a signal other than

DIS, DTC, FTT, CFR, and CRP was received, exceeding the permitted number of transmissions of the procedure signal

Cause Remedy

• The procedure signal is faulty.

##110 [ TX ]

PIS was detected during image

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

transmission

Cause Remedy

• Transmit once again.• The other party released the line.

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##111 [TX/RX] Memory error

Cause Remedy

• While printing data stored in the image memory, the effects of noise caused a data error.

• Noise started wrong dialing.

• Print out all image data and system data, and execute all-clear; then, store the system data once again.

• Replace the system control board.

##112 [ TX ] DIS has been received 3 times

Cause Remedy

• The transmission level is low, and the other party cannot receive DCS, TCF, or training signal correctly.

• Increase the transmission level*1 so that the other party may receive the signal correctly.

• Adjust the NL equalizer*2 so that the other party may receive the signal correctly.

• The other party malfunctioned because of an echo.

• Using a manual call, press the Start button after hearing the 1st DIS from the other party.

• To prevent response to the 1st DIS from the other party, put a relatively long pause to the telephone number when registering an auto-dialing number.

• Ask the operator of the other party to pro-

echo remedy 2*7.

vide

• Ask the operator of the other party to crease the transmission level*1 so that the other party will not receive an echo.

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##113 [ TX ] After transmitting Q or PRI-Q, a signal other

than MCF, RTP, RTN, PIP, or PIN was received

Cause Remedy

• The procedure signal is faulty.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

##114 [ RX ] RTN was transmitted

Cause Remedy

• The line condition is poor, and the image signal from the other party cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed.

• Adjust the NL equalizer*2 so that the image signal may be received correctly. Loosen the RTN transmission conditions

• so that RTN will not be transmitted.

• The machine malfunctioned because of an echo of CFR.

• Provide

•

Decrease the transmission level*1 so that

echo remedy 3*7.

an echo of transmitted CFR will not be received.

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##115 [ TX ] During image transmission, the maximum

transmission time per line was exceeded

Cause Remedy

• The document is too fine, and coding resulted in a large volume of data.

• Using a copying machine, make a copy for transmission.

• Avoid halftone mode or the like, and use text mode (binary mode) for transmission.

• Ask the operator of the other party to increase the EOL timer so that the maximum transmission time per line will not be exceeded.

##116 [TX/RX] During a communication, suspension of

loop current was detected [Swiss model]

Cause Remedy

• The other party released the line.

• The exchange malfunctioned.

• The flow of loop current is not adequate.

• Transmit once again.

• Contact the telephone company.

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##117 [ RX ] During reception, DCN was received after

transmission of DIS between pages

Cause Remedy

• The line condition is poor, and the other party cannot receive DIS correctly.

• The Stop button of the other party was pressed.

• Increase the transmission level*1 so that the other party can receive the signal correctly.

• Adjust the NL equalizer*2 so that the other party may receive the signal correctly.

• Ask the operator of the other party to transmit once again.

##118 [ RX ] During reception, T1 time-over occurred

between pages

Cause Remedy

• The line condition is poor, and the other party cannot receive DIS correctly.

• Increase the transmission level*1 so that the other party may receive the signal correctly.

• Adjust the NL equalizer*2 so that the other party may receive the signal correctly.

• The line condition is poor, and DCS from the other party cannot be received correctly.

• Ask the operator of the other party to crease the transmission level*1 so that the signal may be received correctly.

• Adjust the NL equalizer*2 so that the signal may be received correctly.

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##120 [ TX ] Mechanism of the document feed system

is faulty

Cause Remedy

• A fault occurred in a mechanism of the document feed system, and the communication was suspended as a means of prevention.

• See the Service Manual of the model in question, and see that the document feed system is free of a fault.

##121 [ RX ] The ink sheet and the recording paper

stick to each other

Cause Remedy

• The application energy imposed on the thermal head is too high.

• Decrease the resistance value of the thermal head. (This, however, will make print lighter.)

• Contac the Technical Center.

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##122 [ TX ] ITU-T-compliant (DIS bits 33 through 37)

transmission function is absent

Cause Remedy

• Bit 33 of DIS received from the other party is ON, and a declaration of the ability for reception arrived (expressed by bits 34 through 37) however, the machine does not have a compatible document transmission function.

• Transmit to a facsimile machine for which bits 33 and higher are not used.

• Transmit to a facsimile for which the ability for reception is not defined by bits 33 through 37.

## [ ]

Cause Remedy

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##200 [ RX ] During image reception, a carrier is not

detected for 5 sec

Cause Remedy

• The line condition is poor, and the image signal cannot be received.

• The training signal cannot be received because of an echo of CFR, causing a timeover condition.

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed.

• Provide Decrease the transmission level*1 so that

• an echo of transmitted CFR will not be received.

echo remedy 3*7.

##201 [TX/RX] DCN was received through a non-normal

procedure

Cause Remedy

• The other party is not ready for reception (e.g., out of recording paper).

• Ask the operator of the other party to set the machine for reception (as by setting recording paper).

• The user telephone number has not been registered (if the receiving machine is a RICOH 3000L).

• During reception, a talk reservation was made; however, a call was not answered.

• Register the user telephone number.

• Contact the other party by telephone.

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Cause Remedy

Chapter 2: Service Error Codes

• In polling reception of Canon mode, the password is not correct.

• In polling transmission, document is not placed.

• The other party transmitted, but there is no recording paper.

• The line condition is poor, and the other party cannot receive the procedure signal correctly.

• The machine malfunctioned because of an echo.

• The image signal or the Q signal cannot be received, and the other party suffered an excess number of re-transmissions of the procedure signal.

• If the other party is a Canon machine, contact the operator to match the passwords.

• If the other party is a non-Canon machine, contact the operator, and ask to set the machine so that it will execute polling transmission without any condition.

• Place a document, and ask the operator of the other party to make a call once again.

• Set recording paper.

Increase the transmission level*1 so that the

• other party may receive the procedure signal correctly. Adjust the NL equalizer*2 so that the other

• party may receive the procedure signal correctly.

• Provide

•

Decrease the transmission level*1 so that

echo remedies 1, 2, or 3*7.

an echo will not be received.

• Ask the operator of the other party to

increase the transmission level*1 so that the signal may be received correctly.

• Adjust the NL equalizer*2 so that the signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed.

• The line condition is poor, anad the other party (transmitting machine) cannot use fall-back.

• Ask the operator of the other party to crease the transmission level*1 so that the signal may be received correctly. Adjust the NL equalizer*2 so that the sig-

• nal may be received correctly.

• Loosen the RTN transmission conditions so that RTN will not be transmitted.

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##202 [TX/RX] The end of the procedure signal from the

other party cannot be detected

Cause Remedy

• Large noise entered the line.

• Increase the number of final flag sequences*9 for the procedure signal so that the other party may receive the procedure signal correctly.

• Contact the telephone company, and request maintenance of the line.

##203 [TX/RX] Mistake was made in operation caused by

a factor other than #003 through #008

Cause Remedy

• Place a document or recording paper.• At changing transmission/reception or

polling, there was no document or recording paper (only if between FAX-410Hs).

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Chapter 2: Service Error Codes

##204 [ TX ] DTC was received in the absence of

transmission data. When using CEP2 (Canon Express Protocol 2) for direct transmission, DIS was received after image transmission, but there is no transmission data

Cause Remedy

• In the case of DTC reception, the procedure signal is faulty.

• When DIS was received during CEP2 transmission, the state of the other party recognized by the machine and the current state of the machine do not match.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

• Transmit once again.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

##205 [ TX ] Error occurred in the data while images

were being stored in memory

Remedy

• The image memory is faulty.

• Replace the transmission memory or the PCB (e.g., system control board) on which the transmission memory is mounted.

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##210 [ TX ] CD (control document) communication is

not possible

Cause Remedy

• The other party cannot use CD communication in Canon mode.

• The other party does not support CD combination in Canon mode.

• The other party cannot use the CD communications function (i.e., Canon mode relay and confidential for G4); try a different method of communication.

##220 [TX/RX] System error (e.g., main program may

have gone away)

Cause Remedy

• Noise caused the CPU to malfunction.

• A fault occurred in the software.

• A fault occurred in the hardware.

• A hard disk error occurred.

• Turn off and then on the power.

• Correct it by referring to the Service Manual.

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Chapter 2: Service Error Codes

##221 [ RX ] The crystal oscillator for Direct recording

is faulty

Cause Remedy

• The crystal oscillator for Direct recording is faulty.

• Replace the unit to which the crystal oscillator for Direct recording is mounted.

• Replace the system control board.

##222 [ RX ] The crystal oscillator for 90% reduction

recording is faulty

Cause Remedy

• The crystal oscillator for 90% reduction recording is faulty.

• Replace the unit to which the crystal oscillator for 90% reduction recording is mounted.

• Replace the system control board.

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##223 [ TX ] The line was disconnected during

communication

Cause Remedy

• Transmit once gain.• The Stop button was pressed during im-

age transmission.

##224 [TX/RX] Fault occurred in the communication

procedure signal

Cause Remedy

• The document on the transmitting party is not correctly fed, forcing polling mode to start (i.e., DCN was received in response to DIS).

• In a memory full condition, a call arrived when a document was set (i.e., DCN was received in response to DIS).

• The procedure signal is faulty.

• A fault occurred in a communication procedure of G4 layer 4 or lower.

• A fault occurred in the G3 communication procedure on an ISDN line.

• Check to make user that the document is placed correctly.

• If the feeding roller is worn, replace it.

• If any image received in memory reception remains in the memory, print out the image and empty the memory. Also, avoid leaving a document in the document tray unless the machine is in transmission mode.

• Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.

• Start over the communication.

• Print out a communications analysis list for analysis.

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Chapter 2: Service Error Codes

##226 [TX/RX]

The stack pointer shifted out of the RAM area

Cause Remedy

• Turn off and then on the power.• Noise caused the CPU to malfunction.

##227 [ RX ] An attempt was made to record a file not

containing an image

Cause Remedy

• Not identified.

• It is an error code for testing memory problems in the L770 Series; and, because of the absence of a record of occurrence, no remedy is available.

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Chapter 2: Service Error Codes

##228 [ RX ]

The image management information is faulty

Cause Remedy

• Not identified.

• It is an error code for testing memory problems in the L770 Series; and, because of the absence of a record of occurrence, no remedy is available.

##229 [ RX ] The recording system became locked for 1

min

Cause Remedy

• Not identified.

• Correct the locking, and press the Start button to print out the image.

• Replace the ROM. (UK version of the L770 Series only)

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Chapter 2: Service Error Codes

##230 [TX/RX] The unit used to control the display

malfunctioned

Cause Remedy

• The operation of the IC used to control the display did not end normally.

• Replace the unit used to control the display (e.g., display unit).

##231 [TX/RX] The unit used to control the buttons

malfunctioned

Cause Remedy

• The operation of the IC used to control the buttons did not end normally.

• Replace the unit used to control the buttons (e.g. control panel unit).

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Chapter 2: Service Error Codes

##232 [ TX ] The unit used to control the encoder is

faulty

Cause Remedy

• The operation of the IC used to control the encoder did not end normally.

• Replace the unit used to control the encoder (e.g., system control board).

##233 [ TX ] The unit used to control the CCD is faulty

Cause Remedy

• Replace the unit used to control the CCD.• The operation of the IC used to control the

CCD did not end normally.

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Chapter 2: Service Error Codes

##234 [ TX ] The unit used to control reading

malfunctioned

Cause Remedy

• Replace the unit used to control reading.• The operation of the IC used to control

reading did not end normally.

##235 [TX/RX] The unit used to control the G2 modem

malfunctioned

Cause Remedy

• The operation of the IC used to control the G2 modem did not end normally.

• Replace the unit used to control the G2 modem.

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Chapter 2: Service Error Codes

##236 [TX/RX] The unit used to control the G3 modem

malfunctioned

Cause Remedy

• The operation of the IC used to control the G3 modem did not end normally.

• Replace the unit used to control the G3 modem.

##237 [ RX ] The IC used to control the decoder

malfunctioned

Cause Remedy

• The operation of the IC used to control the decoder did not end normally.

• Replace the unit used to control the decoder (e.g., system control board).

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Chapter 2: Service Error Codes

##238 [ RX ] The unit used to control recording

malfunctioned

Cause Remedy

• The operation of the IC used to control recording did not end normally.

##239 [TX/RX]

The unit used for tonal control

• Replace the unit used to control recoding (e.g., system control board).

malfunctioned

Cause Remedy

• Replace the unit used for tonal control.• The operation of the IC used for tonal con-

trol did not end normally.

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Chapter 2: Service Error Codes

##244 [TX/RX]

The unit used to control OPT2 malfunctioned

Cause Remedy

• Replace the unit used to control OPT2.• The operation of the IC used to control

OPT2 did not end normally.

##260 [TX/RX] System error occurred between modem

and system control board

Cause Remedy

• An internal unit is faulty (when RS is set to '0', CS fails to go '0').

• Replace the PCB that includes the modem.

• Replace the system control board.

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Chapter 2: Service Error Codes

##261 [TX/RX] System error occurred between the

modem and system control board

Cause Remedy

• An internal unit is faulty (when RS is set to '1', CS fails to go '1').

• Replace the PCB that includes the modem.

• Replace the system control board.

##262 [ TX ] In MF1 (Minifax1) transmission, the output

of the CFR detection filter fails to go OFF

[Japanese model]

Cause Remedy

• Replace the communication control board.• An internal unit is faulty.

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Chapter 2: Service Error Codes

##263 [TX/RX] After detection of a preamble, no response

is received for 20 sec

Cause Remedy

• The line has noise of a continuous nature.

• The preamble of the other party is too long.

• An internal unit is faulty.

• Ask the operator of the other party to increase the transmission level*1 so that the signal may be received correctly.

• Ask the operator of the other party to make the preamble 1 sec long (if it can be changed).

• Replace the system control board.

• Replace the PCB that includes the modem.

• Replace the communication control board.

##264 [ RX ] The image signal cannot be received

correctly within 10 sec after the machine becomes ready for image reception

Cause Remedy

• The line condition is poor, and the image signal cannot be received correctly.

• Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.

• Ask the operator of the other party to decrease the transmission start speed. Adjust the NL equalizer*2 so that the im-

• age signal may be received correctly.

• The machine malfunctioned because of an echo of CFR.

• Provide

•

Decrease the transmission level*1 so that an echo of transmitted CFR will not be received.

2-40

echo remedy 3*7.

Canon G3, G4 Error Code List

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

CONTENTS

OUTLINE OF ERROR CODES

HOW TO USE THIS MANUAL

DEFINITIONS OF THE TERMS AND EXPRESSIONS