Canon DR-2020U User Manual

Reference Guide
Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE
CANON SOFTWARE LICENSE AGREEMENT
This legal document is a license agreement between you and CANON ELECTRONICS INC. (“Canon”). BY OPENING THE SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT OPEN THE SEALED DISK PACKAGE AND PROMPTLY RETURN THE CANON SCANNER, THE DISK PACKAGE CONTAINING SCANNER DRIVER SOFTWARE PROGRAMS AND/OR SCANNER UTILITY SOFTWARE PROGRAM PROPRIETARY TO CANON OR ITS LICENSOR (THE “SOFTWARE”) AND THE ACCOMPANYING DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE USED OR OPENED OR UNPACKED. In consideration of the right to use the SOFTWARE, you agree to abide by the terms and conditions of this Agreement.
1. GRANT OF LICENSE: Canon grants you the personal, non-exclusive right to use the SOFTWARE only on a single computer. You shall need to obtain multiple licenses separately from Canon when you shall install the SOFTWARE on multiple computers. You shall not assign, sublicense, sell, rent, lease, loan, convey or transfer to any third party, or send or bring the SOFTWARE out of the country where you originally obtain it to other countries without required authorization of applicable governments, or copy, duplicate, translate or convert to another programming language the SOFTWARE or accompanying documentation, except as expressly provided herein. Except as expressly permitted under the applicable law, you shall not alter, modify, disassemble, decompile or otherwise reverse engineer the SOFTWARE or accompanying documentation and you also shall not have any third party do so.
2. BACK-UP COPY: You may make one copy of the SOFTWARE solely for a back-up purpose or copy the SOFTWARE onto the permanent storage device (e.g. a hard disk) of your computer and retain the original for a back-up purpose. Except as expressly permitted under the applicable law, any other copying of the SOFTWARE is a violation of this Agreement. You must reproduce and include the copyright notice on the back-up copy.
3. SUPPORT AND UPDATE: Canon, Canon’s affiliate, their distributor or dealer is not responsible for maintaining or helping you to use the SOFTWARE. No updates, fixes or support will be made available for the SOFTWARE.
4. LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY: Canon, Canon’s affiliate, their distributor or
dealer will not guarantee uninterrupted service, or absence or correction of errors. Therefore, the SOFTWARE is licensed on an “AS IS” basis without warranty of any kind. The diskette on which the SOFTWARE is recorded is warranted against defective material or workmanship under normal use for a period of ninety (90) days from the date you purchased the same as evidenced by a receipt or otherwise. The limited warranty does not apply if the failure of the diskette resulted from accident, abuse or misapplication of the SOFTWARE and shall not extend to anyone other than the original user of the SOFTWARE. CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE OR ACCOMPANYING DOCUMENTATION. NEITHER CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR DAMAGE SUCH AS LOSS OF PR OFITS, EXPENSE OR INCONVENIENCE, WHATSOEVER CAUSED BY OR ARISING OUT OF THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR THE USE THEREOF. CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING THAT THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY OF SUCH THIRD PARTY.
THE ABOVE IS CANON’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE AND ACCOMPANYING DOCUMENTATION.
5. TERM: This Agreement is effective upon opening the sealed disk package and remains in effect until terminated. You may terminate this Agreement by destroying the SOFTWARE and any copy thereof. This Agreement will also terminate if you fail to comply with any of the terms of this Agreement. In addition to Canon enforcing its respective legal rights, you must then promptly destroy the SOFTWARE and any copy thereof.
6. U.S. GOVERNMENT RESTRICTED RIGHTS NOTIC E: The SOFTWARE is provided with RESTRICTED RIGHTS. Use, duplication or disclosure is subject to restrictions as set forth in either subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARs
252.227-7013 or subparagraph (c) (1) and (2) of the Commercial Computer Software Restricted Rights Clause at FAR 52.227-19, as applicable.
7. SEVERABILITY: In the event that provision of this Agreement is declared or found to be illegal by any court or tribunal of competent jurisdiction, such provision shall be null and void with respect to the jurisdiction of that court or tribunal and all the remaining provisions of this Agreement shall remain in full force and effect.
8. ACKNOWLEDGEMENT: BY OPENIN G THE SEALED DISK PACKAGE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN YOU AND CANON CONCERNING THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL PROPOSALS OR PRIOR AGREEMENTS, VERBAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND CANON RELATING TO THE SUBJECT MATTER HEREOF. NO AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON. Should you have any questions concerning this Agreement, or if you desire to contact Canon for any reason, please write to Canon’s local affiliate.

Setup Guide

Please read first.
456
Checking the Accessories
If any of the items listed below are missing or damaged, contact your local authorized Canon dealer or service representative.
DR-2020U
Software license
agreement
USB Cable Type A/Type B
(Length: 1.8 m)
AC Adapter/Power Cord
(Connected length: 2.6 m)
Setup Disc
Reference Guide
(this document)
Adobe Acrobat
Setup Disc
Before Use
Application
Software Disc
• Items included in this manual are subject to change without notice.
• You must keep the machine’s packaging and packing materials for storing or transporting the machine.
• A print version of Reference Guide is supplied in English. PDF files of the Reference Guide in other languages can be found on the Setup Disc CD-ROM.
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Removing the Packing Materials
Remove the scanner from the box, remove the orange tapes () and protective sheets from the scanner, and then release the lock switch.
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Contents of Application Software CD-ROM
The following applications are included on the supplied Application Software CD-ROM. For details on installation, refer to the Readme.txt file.
Presto! BizCard Reader 5 SE
Business card management software from NewSoft Technology Corp. with multi-language OCR.
OmniPage SE 4*
Optical character recognition (OCR) software from Nuance Communications Inc. with multiple language support.
PaperPort
File management application from Nuance Communications Inc. that makes it easy to store, organize, and retrieve digital documents.
• In order to receive support of this product, you need to upgrade to a Professional version.
• For details on upgrading, visit the following URL. http://www.nuance.com/partneroffer/canon
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Continued on back side
Connecting to a ComputerInstalling the Software
Before Installation
Do not connect the scanner to the computer before installing the software.
Log on to Windows as an Administrator.
Close all other applications before installing the
software.
Insert the Setup Disc into the computer’s CD-ROM drive.
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The setup menu automatically starts up when you insert the CD-ROM into the drive. (If the menu does not start up, execute setup.exe from the CD-ROM.)
Click [Install].
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If you connect the scanner and turn it ON before you install the software, the following wizard screen will appear. If this wizard is displayed, click the [Cancel] button to exit the wizard, and turn the scanner OFF.
For Windows Vista
If the following screen appears, enter the current administrator password and click [OK].
Follow the instructions on the screen to complete installation.
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Click [Typical Installation].
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Click [Exit] to close the setup menu.
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Turning the Scanner ON
The plug-and-play function recognizes the scanner, and the device driver is automatically installed.
Power indicator
Power button
PC Power Link Function
The scanner’s power can be linked to the computer, allowing it to be turned ON/ OFF in accordance with the computer. When you enable this function and turn ON the computer to which the scanner is connected, the scanner automatically turns ON. Under default settings, this function is disabled. To enable this function, display the scanner’s properties from [Scanners and Cameras] in the Control Panel. For details, refer to the User Manual.
This completes setup.
International ENERGY STAR® Office Equipment Program
As an ENERGY STAR® Partner, Canon Electronics Inc. has determined that this machine meets the ENERGY STAR efficiency. The International ENERGY STAR Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption. It is an open system in which business proprietors can participate voluntarily. The targeted products are office equipment, such as computers, monitors, printers, fax, machine, copiers, and scanners. The standards and logos are uniform among participating nations.
®
Program guidelines for energy
®
Office
European Union (and EEA) only.
This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your national law. This product should be handed over to a designated
collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE. At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon-europe.com/environment (EEA: Norway, Iceland and Liechtenstein)
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Für EMVG
Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und Gewerbebereich sowie in Kleinbetrieben vorgesehen.
Für 3. GPSGV
“Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779”.
Model Names
The following names may be provided for the safety regulations in each sales region of the Document Scanner. DR-2020U: Model M11071
Trademarks
• Canon and the Canon logo are registered trademarks of Canon Inc. in the United States and may also be trademarks or registered trademarks in other countries.
• Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.
• ISIS is a trademark of Captiva Software Corporation, in the United States.
• Intel and Pentium are registered trademarks of Intel Corporation.
• ENERGY STAR
• Adobe is the registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
• imageFORMULA is a trademark of CANON ELECTRONICS INC.
• Other product and company names herein may be the trademarks of their respective owners.
®
is a U.S. registered mark.
Copyright
Copyright 2009 by CANON ELECTRONICS INC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of CANON ELECTRONICS INC.
Disclaimers
The information in this document is subject to change without notice. CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXPECT AS PROVIDED HERE IN, INCLUDING WITHOUT LIMITATION, THERE OF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON ELECTRONICS INC. SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR EXPENSES RESULTING FROM THE USE OF THIS MATERIAL. CANON ELECTRONICS INC. IS NOT LIABLE FOR THE STORAGE AND HANDLING OF DOCUMENTS SCANNED WITH THIS PRODUCT, OR THE STORAGE AND HANDLING OF THE RESULTING SCANNED IMAGE DATA. IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED DOCUMENTS, YOU ARE RESPONSIBLE FOR INSPECTING THE SCANNED IMAGES AND VERIFYING THAT THE DATA IS INTACT. THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC. UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY.
Hg LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS.
Copyright © 2009 CANON ELECTRONICS INC. ALL RIGHTS RESERVED
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Table of Contents

Setup Guide...............................................................Foldout
Introduction..........................................................................4
Symbols Used in This Manual..................................................... 4
Manuals for the Scanner ............................................................. 4
Important Safety Instructions.............................................5
Installation Location..................................................................... 5
Power Supply .............................................................................. 6
Moving the Scanner .................................................................... 7
Handling ...................................................................................... 7
Disposal....................................................................................... 8
Features of the DR-2020U Document Scanner .................9
Names and Functions of Parts .........................................10
Feeding Methods ...............................................................13
Placing Documents ...........................................................15
Placing Documents into the Feeder .......................................... 15
Placing Documents on the Flatbed ........................................... 15
Placing Cards into the Business Card Feeder .......................... 16
Supplied Software .............................................................17
Scanning with CaptureOnTouch ......................................18
What is CaptureOnTouch?........................................................ 18
Starting CaptureOnTouch ......................................................... 19
Scan First .................................................................................. 20
Select Scan Job ........................................................................ 24
Troubleshooting ................................................................28
Common Problems and Solutions............................................. 28
Clearing a Paper Jam................................................................ 30
Appendix ............................................................................32
Cleaning the Roller Unit and Separation Pad............................ 32
Specifications ............................................................................ 34
Replacement Parts.................................................................... 35
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Introduction

Thank you for purchasing the Canon Document Scanner imageFORMULA DR-2020U. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.

Symbols Used in This Manual

The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety.
WARNING
Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the scanner safely, always pay attention to these warnings.
CAUTION
Indicates a caution concerning operations that may lead to injury to persons, or damage to property if not performed correctly. To use the scanner safely, always pay attention to these cautions.
IMPORTANT
Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the scanner correctly, and avoid damaging the scanner.

Manuals for the Scanner

Documentation for this scanner consists of the following manuals. Please read these manuals thoroughly before using the scanner to familiarize yourself with its capabilities and make the most of its many functions.
• Reference Guide (this manual)
This describes setup procedures and basic operations for the scanner.
• User Manual (electronic manual)
This provides complete and comprehensive information about the scanner.
• CapturePerfect 3.0 Operation Guide (electronic manual)
This is the operation guide for the Canon document scanner application, CapturePerfect 3.0.
Hint
Electronic manuals are installed to the following locations as PDF (Portable Documents Format) files during installation of the supplied software.
Hint
Indicates a clarification of an operation, or contains additional explanations for a procedure. Reading these notes is highly recommended.
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Important Safety Instructions

To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below.

Installation Location

The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements.
110 mm or more
P rovide adequate space around the scanner for operation, maintenance, and ventilation.
Avoid installing the scanner in direct sunlight. If this is unavoidable, use curtains to shade the scanner.
Avoid locations with excessive dust.
Avoid locations that are unstable or subject to vibration.
Avoid exposing the scanner to rapid changes in temperature. If the room in which the scanner is installed is cold but rapidly heated, water droplets (condensation) may form inside the scanner. This may result in a noticeable degradation in scanning quality. The following conditions are recommended for optimal scanning quality: Room temperature: 10°C to 32.5°C Humidity: 20% to 80% RH
Avoid installing the scanner near equipment that generates a magnetic field (e.g., speakers, televisions, or radios).
Avoid warm or humid locations, such as in the vicinity of a water faucet, water heater, or humidifier, and avoid locations where the fumes from ammonia, paint thinner,
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or other volatile chemicals may be present.
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Power Supply

Connect only to a power outlet of the rated voltage and power supply frequency (either 120 V, 60 Hz or 220-240 V, 50/60 Hz, depending on your region).
Do not connect other electrical equipment to the same power outlet to which the scanner is connected. Also, when using an extension cord, make sure that the extension cord is rated for the current requirements of the scanner.
Never attempt to dismantle or modify the AC adapter in any way, as doing so is dangerous.
Do not place objects on or step on the AC adapter or power cord.
Do not use the power cord while it is coiled.
Do not pull directly on the power cord. When disconnecting the power cord, grasp the power plug and remove it from the power outlet.
Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency.
Use only the AC adapter supplied with the scanner. In addition, do not use the supplied AC adapter with devices other than the scanner.
If you have any questions regarding the power supply, contact your local authorized Canon dealer or service representative for further information.
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Moving the Scanner

Before moving the scanner, make sure to turn the power switch OFF, and disconnect the power plug from the power outlet.
When moving the scanner, make sure to lock the lock switch and carry the scanner with both hands so as not to drop it. The scanner weighs approximately 7.8 kg.
Lock switch
When using the scanner, make sure to release the lock switch. If you use the scanner while the lock switch is locked, an error will appear on the display panel.
Make sure to disconnect any interface cables and the AC adapter when moving the scanner. If the scanner is carried with these items connected, the plugs and connectors may be damaged or cause the scanner to fall and result in personal injury or damage to the scanner.

Handling

WARNING
Note the following precautions whenever using the scanner. Failure to do so may result in a fire or electric shock.
Never place alcohol, benzene, paint thinner, aerosol sprays, or any other flammable substances near the scanner.
Do not cut, damage, or modify the power cord. Do not place heavy objects on the power cord, and do not pull or excessively bend the power cord.
Never connect the power cord when your hands are wet.
Do not connect the scanner to a multiplug power strip.
Do not knot or coil the power cord, as this may result in a fire or
electric shock. When connecting the power cord, make sure that the power plug is securely and completely inserted into the power outlet.
To use a reel-type extension cord, unwind all of the cord from the reel. Long-term operation with the cord wound on the reel may cause the cord to overheat and may cause a fire.
Do not use power cords or AC adapters other than the power cord and AC adapter provided with this scanner.
Do not attempt to dismantle the scanner or modify it in any way, as this is dangerous and may lead to a fire or electric shock.
Never attempt to dismantle or modify the AC adapter in any way, as doing so is dangerous.
Do not use flammable aerosol spray products near the scanner.
When cleaning the scanner, turn the power switch OFF and
disconnect the power cord from the power supply.
Clean the scanner using a slightly dampened cloth that has been well wrung out. Never use alcohol, benzene, paint thinner, or any other flammable substance.
Disconnect the power cord from the power outlet regularly, and clean the area around the base of the power plug’s metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed. If the power cord is connected for a long period of time in a damp, dusty, or smoky location, dust can build up around the power plug and become damp. This may cause a short circuit and result in a fire.
If the scanner makes strange noises, or gives off smoke, heat or strange odors, or the scanner does not function or other abnormalities occur when you use the scanner, immediately turn the power switch OFF and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative for further information.
Do not drop the scanner, or subject it to impact or strong shock. Should the scanner ever become damaged, immediately turn the power switch OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced.
Notice to Cardiac Pacemaker Users: This product generates a weak magnetic field. If you use a cardiac pacemaker, move away from the product in the event that you notice any unusual symptoms. Also, please consult a cardiologist.
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CAUTION
Do not install the scanner on a surface that is unstable, tilted, or in an area subject to excessive vibrations, as this may cause the scanner to fall, resulting in personal injury or damage to the scanner.
Do not block the ventilation openings. Doing so may cause the scanner to overheat, creating a risk of fire.
Never place small metal objects, such as staples, paper clips, or jewelry on the scanner. These items may fall into the scanner, and cause a fire or electric shock. If such objects ever fall inside the scanner, immediately turn the power switch OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced.
Do not locate the scanner in a humid or dusty location. Doing so may cause a fire or electric shock.
Do not place objects on top of the scanner. Such objects may tip or fall over, resulting in personal injury.
Do not use the scanner with a power supply voltage other than 100 VAC. Doing so may result in a fire or electric shock.
When unplugging the power cord, grasp it firmly by its plug. Do not pull directly on the power cord, as this may damage or expose the cord’s internal wiring, resulting in a fire or electric shock.
Leave sufficient space around the power plug so that it can be unplugged easily. If objects are placed around the power plug, you will be unable to unplug it in an emergency.
Do not allow water or flammable substances (alcohol, benzene, paint thinner, etc.) to spill into the scanner, as this may result in a fire or electric shock.
Turn OFF the power switch for safety when not using the scanner for a long period of time, such as overnight. Also, turn OFF the power switch, and disconnect the AC adapter from the scanner and disconnect the power cord from the power outlet for safety when the machine will not be used for an extended period of time, such as during consecutive holidays.
Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it. This may result in personal injury. Be extra careful of neckties and long hair. If anything becomes caught in the scanner, immediately disconnect the power cord to stop the scanner.
Be careful when placing paper in the scanner and when removing jammed paper. It is possible to cut your hand on the edge of a sheet of paper.
Open and close the feeder carefully and slowly. Failure to do so may result in malfunction or personal injury.
Take care to avoid pinching your hands when closing the feeder. Failure to do so may result in personal injury.
Do not press down hard on the feeder. Doing so may result in damage to the glass, malfunction, or personal injury.
Never place any object other than documents to be scanned onto the feeder’s feed and eject areas. Doing so may result in malfunction or personal injury.
When using the scanner in cold temperatures, wait a few moments after turning the power switch ON. Failure to do so may result in a condensation error.

Disposal

When disposing of the scanner and AC adapter, make sure to follow the local ordinances and laws or consult with your local authorized Canon dealer.
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