Canon DR-2020U, DR-2020 User Manual

User Manual

Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place for
future reference.

READ CAREFULLY BEFORE OPENING THE SEALED
DISK PACKAGE

CANON SOFTWARE LICENSE AGREEMENT

IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE
SEALED DISK PACKAGE! BY OPENING THE SEALED DISK
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY
THIS AGREEMENT.

This legal document is a license agreement between you and Canon
Electronics Inc. (“Canon”). BY OPENING THE SEALED DISK
PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE
TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE
TERMS OF THIS AGREEMENT, DO NOT OPEN THE SEALED DISK
PACKAGE AND PROMPTLY RETURN THE CANON SCANNER,
THE DISK PACKAGE CONTAINING SCANNER DRIVER
SOFTWARE PROGRAMS AND/OR SCANNER UTILITY
SOFTWARE PROGRAM PROPRIETARY TO CANON OR ITS
LICENSOR (THE “SOFTWARE”) AND THE ACCOMPANYING
DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE
YOU OBTAINED THEM FOR A REFUND BEFORE THEY ARE
USED OR OPENED OR UNPACKED.

In consideration of the right to use the SOFTWARE, you agree to
abide by the terms and conditions of this Agreement.

1. GRANT OF LICENSE: Canon grants you the personal, non­exclusive right to use the SOFTWARE only on a single computer. You
shall need to obtain multiple licenses separately from Canon when
you shall install the SOFTWARE on multiple computers.

You shall not assign, sublicense, sell, rent, lease, loan, convey or
transfer to any third party, or send or bring the SOFTWARE out of the
country where you originally obtain it to other countries without
required authorization of applicable governments, or copy, duplicate,
translate or convert to another programming language the
SOFTWARE or accompanying documentation, except as expressly
provided herein.

Except as expressly permitted under the applicable law, you shall not
alter, modify, disassemble, decompile or otherwise reverse engineer
the SOFTWARE or accompanying documentation and you also shall
not have any third party do so.

2. BACK-UP COPY: You may make one copy of the SOFTWARE
solely for a back-up purpose or copy the SOFTWARE onto the
permanent storage device (e.g. a hard disk) of your computer and
retain the original for a back-up purpose. Except as expressly
permitted under the applicable law, any other copying of the
SOFTWARE is a violation of this Agreement. You must reproduce and
include the copyright notice on the back-up copy.

3. SUPPORT AND UPDATE: Canon, Canon’s affiliate, their
distributor or dealer is not responsible for maintaining or helping you
to use the SOFTWARE. No updates, fixes or support will be made
available for the SOFTWARE.

4. LIMITED WARRANTY AND DISCLAIMER OF INDEMNITY:
Canon, Canon’s affiliate, their distributor or dealer will not guarantee
uninterrupted service, or absence or correction of errors. Therefore,
the SOFTWARE is licensed on an “AS IS” basis without warranty of
any kind. The diskette on which the SOFTWARE is recorded is
warranted against defective material or workmanship under normal
use for a period of ninety (90) days from the date you purchased the
same as evidenced by a receipt or otherwise. The limited warranty
does not apply if the failure of the diskette resulted from accident,
abuse or misapplication of the SOFTWARE and shall not extend to
anyone other than the original user of the SOFTWARE.

CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, WITH RESPECT TO THE SOFTWARE
OR ACCOMPANYING DOCUMENTATION.

NEITHER CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR
NOR DEALER IS LIABLE FOR ANY LOSS OR DAMAGE
INCLUDING CONSEQUENTIAL OR INCIDENTAL LOSS OR
DAMAGE SUCH AS LOSS OF PROFITS, EXPENSE OR
INCONVENIENCE, WHATSOEVER CAUSED BY OR ARISING OUT
OF THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR
THE USE THEREOF.

2

CANON, CANON’S AFFILIATE, THEIR DISTRIBUTOR OR DEALER
SHALL HAVE NO OBLIGATION TO INDEMNIFY YOU AGAINST
ANY CLAIM OR SUIT BROUGHT BY A THIRD PARTY ALLEGING
THAT THE SOFTWARE, ACCOMPANYING DOCUMENTATION OR
THE USE THEREOF INFRINGES ANY INTELLECTUAL PROPERTY
OF SUCH THIRD PARTY.

THE ABOVE IS CANON’S ENTIRE LIABILITY AND YOUR
EXCLUSIVE REMEDY IN CONNECTION WITH THE SOFTWARE
AND ACCOMPANYING DOCUMENTATION.

5. TERM: This Agreement is effective upon opening the sealed disk
package and remains in effect until terminated. You may terminate
this Agreement by destroying the SOFTWARE and any copy thereof.
This Agreement will also terminate if you fail to comply with any of the
terms of this Agreement. In addition to Canon enforcing its respective
legal rights, you must then promptly destroy the SOFTWARE and any
copy thereof.

6. U.S. GOVERNMENT RESTRICTED RIGHTS NOTICE: The
SOFTWARE is provided with RESTRICTED RIGHTS. Use,
duplication or disclosure is subject to restrictions as set forth in either
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARs 252.227-7013 or subparagraph (c) (1) and
(2) of the Commercial Computer Software Restricted Rights Clause at
FAR 52.227-19, as applicable.

7. SEVERABILITY: In the event that provision of this Agreement is
declared or found to be illegal by any court or tribunal of competent
jurisdiction, such provision shall be null and void with respect to the
jurisdiction of that court or tribunal and all the remaining provisions of
this Agreement shall remain in full force and effect.

8. ACKNOWLEDGEMENT: BY OPENING THE SEALED DISK
PACKAGE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS
AGREEMENT, UNDERSTOOD IT, AND AGREE TO BE BOUND BY
ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THIS
AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT
OF AGREEMENT BETWEEN YOU AND CANON CONCERNING
THE SUBJECT MATTER HEREOF AND SUPERSEDES ALL
PROPOSALS OR PRIOR AGREEMENTS, VERBAL OR WRITTEN,
AND ANY OTHER COMMUNICATIONS BETWEEN YOU AND
CANON RELATING TO THE SUBJECT MATTER HEREOF. NO
AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE
UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE
OF CANON.

Should you have any questions concerning this Agreement, or if you
desire to contact Canon for any reason, please write to Canon’s local
affiliate.

3

FCC REGULATIONS (For 120 V model)

Document Scanner, Model M11071
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cable is required to comply with class B limits in
Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment unless
otherwise specified in the manual. If such changes or modifications
should be made, you could be required to stop operation of the
equipment.
Canon U.S.A. Inc.
One Canon Plaza, Lake Success NY 11042, U.S.A.
Tel. No. [phone]

RADIO INTERFERENCE REGULATIONS (For 120 V
models)

This digital apparatus does not exceed the Class B limits for radio
noise emissions from digital apparatus as set out in the interference­causing equipment standard entitled “Digital Apparatus”, ICES-003 of
the Industry Canada.

RÈGLEMENT SUR LE BROUILLAGE RADIOÉLECTRIQUE
(For 120 V models)

Cet appareil numérique respecte les limites de bruits radioélectriques
applicables aux appareils numériques de Classe B prescrites dans la
norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003
édictée par l’Industrie Canada.

International ENERGY STAR® Office Equipment Program

As an ENERGY STAR® Partner, CANON
ELECTRONICS INC. has determined that this
machine meets the ENERGY STAR
guidelines for energy efficiency.
The International ENERGY STAR

Program is an international program that promotes
energy saving through the use of computers and other office
equipment. The program backs the development and dissemination of
products with functions that effectively reduce energy consumption. It
is an open system in which business proprietors can participate
voluntarily. The targeted products are office equipment, such as
computers, monitors, printers, fax, machine, copiers, and scanners.
The standards and logos are uniform among participating nations.

®

Program

®

Office Equipment

European Union (and EEA) only.

This symbol indicates that this product is not to be disposed
of with your household waste, according to the WEEE
Directive (2002/96/EC) and your national law. This product
should be handed over to a designated collection point,

new similar product or to an authorized collection site for recycling
waste electrical and electronic equipment (EEE). Improper handling of
this type of waste could have a possible negative impact on the
environment and human health due to potentially hazardous
substances that are generally associated with EEE. At the same time,
your cooperation in the correct disposal of this product will contribute
to the effective usage of natural resources. For more information
about where you can drop off your waste equipment for recycling,
please contact your local city office, waste authority, approved WEEE
scheme or your household waste disposal service. For more
information regarding return and recycling of WEEE products, please
visit www.canon-europe.com/environment
(EEA: Norway, Iceland and Liechtenstein)

e.g., on an authorized one-for-one basis when you buy a

.

4

Für EMVG

Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und
Gewerbebereich sowie in Kleinbetrieben vorgesehen.

Für 3. GPSGV

“Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste
Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO
7779”

Model Names

The following names may be provided for the safety regulations in
each sales region of the Document Scanner.
DR-2020U: Model M11071

Hg LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND
MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL,
STATE OR FEDERAL LAWS.

Trademarks

• Canon and the Canon logo are registered trademarks, of Canon Inc.
in the United States and may also be trademarks or registered
trademarks in other countries.

• imageFORMULA is a trademark of CANON ELECTRONICS INC.

• Microsoft, Windows, and Windows Vista are registered trademarks
or trademarks of Microsoft Corporation in the United States and
other countries.

• Adobe, Acrobat, and Adobe Reader are registered trademarks or
trademarks of Adobe Systems Incorporated in the United States and
other countries.

• ISIS is a trademark of EMC Corporation in the United States.

• Other product and company names herein are, or may be, the
trademarks of their respective owners.

Copyright

Copyright 2009 by CANON ELECTRONICS INC. All rights reserved.
No part of this publication may be reproduced or transmitted in any
form or by any means, electronic or mechanical, including
photocopying and recording, or by any information storage or retrieval
system without the prior written permission of CANON
ELECTRONICS INC.

Disclaimers

The information in this document is subject to change without notice.

CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY
KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR
IMPLIED, EXPECT AS PROVIDED HEREIN, INCLUDING WITHOUT
LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OF USE OR NON-INFRINGEMENT. CANON ELECTRONICS INC.
SHALL NOT BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY NATURE, OR LOSSES OR
EXPENSES RESULTING FROM THE USE OF THIS MATERIAL.

CANON ELECTRONICS INC. IS NOT LIABLE FOR THE STORAGE
AND HANDLING OF DOCUMENTS SCANNED WITH THIS
PRODUCT, OR THE STORAGE AND HANDLING OF THE
RESULTING SCANNED IMAGE DATA.
IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED
DOCUMENTS, YOU ARE RESPONSIBLE FOR INSPECTING THE
SCANNED IMAGES AND VERIFYING THAT THE DATA IS INTACT.
THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC.
UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE
OF THE PRODUCT COVERED BY THE WARRANTY.

5

Preface

Thank you for purchasing the Canon Document Scanner
imageFORMULA DR-2020U.
Please read this manual thoroughly before using the scanner to
familiarize yourself with its capabilities, and to make the most of its
many functions. After reading this manual, store them in a safe place
for future reference.

Manuals for the Scanner

The documentation for the scanner consists of the Reference Guide,
which is supplied with the scanner, and the User Manual (this manual)
and CapturePerfect 3.0 Operation Guide, which are provided in
electronic form and are registered in the Canon DR-2020U menu
during software installation.

● Reference Guide

This describes setup procedures and basic operations for the
scanner.

● User Manual (This Manual)

This describes how to use the scanner.

● CapturePerfect 3.0 Operation Guide (electronic manual)

This is the operation guide for CapturePerfect 3.0, the Canon
document scanner application program.

Hint

• The User Manual and CapturePerfect 3.0 document files are
installed in the following locations during software installation.

User Manual

CapturePerfect 3.0 Operation Guide

6

Symbols Used in This Manual

The following symbols are used in this manual to explain procedures,
restrictions, handling precautions, and instructions that should be
observed for safety.

WARNING

Indicates a warning concerning operations that may lead to death
or injury to persons if not performed correctly. To use the scanner
safely, always pay attention to these warnings.

CAUTION

Indicates a caution concerning operations that may lead to injury to
persons, or damage to property if not performed correctly. To use
the scanner safely, always pay attention to these cautions.

How This Manual is Organized

This manual consists of the following contents.

■ Before Using the Scanner

Provides safety instructions and describes scanner features and
the names and functions of parts.

■ Handling Documents

Describes supported document types and how to load these
documents.

■ Scanning

Describes how to scan using the supplied software and how to
configure scanner driver settings.

■ Maintenance

Describes routine cleaning procedures and troubleshooting.

IMPORTANT

Indicates operational requirements and restrictions. Be sure to
read these items carefully to operate the scanner correctly, and
avoid damaging the scanner.

Hint

Indicates a clarification of an operation, or contains additional
explanations for a procedure. Reading these notes is highly
recommended.

■ Appendix

Provides specifications and other information.

7

Table of Contents

Preface .................................................................................6

Symbols Used in This Manual..................................................... 7

How This Manual is Organized ................................................... 7

Before Using the Scanner ...................................... 10

Important Safety Instructions..................................... 10

Installation Location .................................................................. 10

Power Supply............................................................................ 11

Moving the Scanner .................................................................. 12

Handling .................................................................................... 12

Disposal .................................................................................... 13

Features........................................................................ 14

Multiple Methods for Document Feeding ............................. 14

Easy Scanning with Job Functions ...................................... 14

Wide Range of Black and White and Full Color Scanning ... 14

Prescan Function ................................................................. 14

Energy Efficient Design........................................................ 14

Variety of Image Processing Options................................... 14

Installation Requirements........................................... 16

Operating System ................................................................ 16

Computer Specifications...................................................... 16

Application Software ............................................................ 16

Names and Functions of Parts ................................... 17

Front..................................................................................... 17

Operation Panel ................................................................... 18

Rear ..................................................................................... 19

Handling Documents .............................................. 20

Feeding Methods ......................................................... 20

Precautions for Using the Feeder ........................................ 20

Documents That Cannot Be Scanned with the Feeder........ 21

Placing Documents into the Feeder........................... 22

Documents That Contain Differently-Sized Pages............... 22

When the Scanner Is in the Sleep Mode.............................. 22

Placing Documents on the Flatbed............................ 23

When the Scanner Is in Sleep Mode.................................... 23

Placing Cards into the Business Card Feeder.......... 24

When the Scanner Is in Sleep Mode.................................... 24

Scanning ................................................................. 25

Supplied Software........................................................ 25

Scanning with CaptureOnTouch................................. 26

CaptureOnTouch Features........................................................ 26

Outputs Methods .................................................................. 28

Starting CaptureOnTouch ......................................................... 28

Quitting CaptureOnTouch .................................................... 28

Restarting CaptureOnTouch ................................................ 28

Scanner Settings ....................................................................... 29

Basic Scanner Settings ........................................................ 29

Scanning with the START Button .............................................. 30

Scanning with the Job Buttons .................................................. 34

Scanning with the User Defined Job Buttons ............................ 35

Registering/Editing Jobs....................................................... 35

E-Mail Settings..................................................................... 37

Scanning with the Registered Jobs...................................... 39

Other Methods for Scanning ..................................................... 40

Scanning from the Taskbar Menu........................................ 40

Scanning from the Main Screen........................................... 40

Scanning with CapturePerfect 3.0.............................. 41

Scanning with CapturePerfect ................................................... 41

Scan Batch to File ................................................................ 41

Scan Batch to Printer ........................................................... 41

Scan Batch to Mail ............................................................... 41

Scan Page............................................................................ 41

Scan Job .............................................................................. 41

Scan to Presentation............................................................ 42

Basic Scanning Procedure ........................................................ 42

Registering Jobs and Scanning............................................ 45

Configuring the ISIS/TWAIN Driver............................. 48

Driver Layout and Features....................................................... 48

[Basic] Tab ........................................................................... 48

Saving Settings .................................................................... 48

[Brightness] Tab ................................................................... 49

[Image processing] Tab........................................................ 49

[Others] Tab ......................................................................... 49

Basic Condition Settings ........................................................... 50

Specifying the Basic Conditions for Scanning...................... 50

Scanning Custom Page Sizes.............................................. 51

Specifying the Scanning Area.............................................. 51

8

Configuring the Scanner Settings ........................................ 52

Before Using Adobe Acrobat 9.0.......................................... 55

Mode-Dependent Function Limitations ................................ 57

Scanner Operation Settings ...................................................... 58

Opening the Scanner Properties Screen ............................. 58

Scanner Property Settings ................................................... 59

Maintenance ............................................................ 60

Routine Cleaning ......................................................... 60

Cleaning the Scanner................................................................ 60

Cleaning the Feed Path ............................................................ 60

Cleaning the Scanning Glass and Pressure Board................... 60

Cleaning the Roller Unit and Separation Pad ........................... 61

Removing the Roller Unit and Separation Pad .................... 61

Attaching the Roller Unit and Separation Pad...................... 62

Troubleshooting........................................................... 64

Common Problems and Solutions............................................. 64

Software Troubleshooting ......................................................... 66

If scanning is too slow .......................................................... 66

If scanned image files cannot be opened in an application.. 66

If CapturePerfect cannot open some PDF files.................... 66

Q & A (Useful tips) .................................................................... 66

Paper Jams .......................................................................... 68

Uninstalling the Software............................................ 70

Uninstalling the ISIS/TWAIN Driver........................................... 70

Appendix.................................................................. 72

Specifications............................................................... 72

Scanner................................................................................ 72

AC Adapter........................................................................... 72

Replacement Parts....................................................... 73

External Dimensions ................................................... 74

Index...............................................................................75

9

Before Using the Scanner

Important Safety Instructions

To ensure the safe operation of this scanner, be sure to read the
safety warnings and precautions described below.

Installation Location

The performance of this scanner is affected by the environment in which it
is installed. Make sure that the location where the scanner is installed
meets the following environmental requirements.

4.3" (110 mm) or more

● Provide adequate space around the
scanner for operation,
maintenance, and ventilation.

● Avoid installing the scanner in
direct sunlight. If this is
unavoidable, use curtains to shade
the scanner.

● Avoid locations with excessive
dust.

● Avoid warm or humid locations,
such as in the vicinity of a water
faucet, water heater, or humidifier,
and avoid locations where the
fumes from ammonia, paint thinner,

A

A

I

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or other volatile chemicals may be
present.

● Avoid locations that are unstable or
subject to vibration.

● Avoid exposing the scanner to rapid
changes in temperature. If the room
in which the scanner is installed is
cold but rapidly heated, water
droplets (condensation) may form
inside the scanner. This may result
in a noticeable degradation in
scanning quality. The following
conditions are recommended for
optimal scanning quality:
Room temperature: 50°F to 90.5°F
(10°C to 32.5°C)
Humidity: 20% to 80% RH

● Avoid installing the scanner near
equipment that generates a
magnetic field (e.g., speakers,
televisions, or radios).

10

Power Supply

● Connect only to a power outlet of
the rated voltage and power supply
frequency (either 120 V, 60 Hz or
220-240 V, 50/60 Hz, depending on
your region).

● Do not connect other electrical
equipment to the same power outlet
to which the scanner is connected.
Also, when using an extension
cord, make sure that the extension
cord is rated for the current
requirements of the scanner.

● Never attempt to dismantle or
modify the AC adapter in any way,
as doing so is dangerous.

● Do not place objects on or step on
the AC adapter or power cord.

● Do not use the power cord while it is
coiled.

120 V Type

220 - 240 V Type

● Do not pull directly on the power
cord. When disconnecting the
power cord, grasp the power plug
and remove it from the power outlet.

● Keep the area around the power
plug clear of objects so that the
power cord can be disconnected
easily in an emergency.

● Use only the AC adapter supplied
with the scanner. In addition, do not
use the supplied AC adapter with
devices other than the scanner.

● If you have any questions regarding
the power supply, contact your local
authorized Canon dealer or service
representative for further
information.

11

Moving the Scanner

● Before moving the scanner, make sure to turn the power switch
OFF, and disconnect the power plug from the power outlet.

● When moving the scanner, make sure to lock the lock switch and
carry the scanner with both hands so as not to drop it. The scanner
weighs approximately 17.2 lb (7.8 kg).

Lock switch

● When using the scanner, make sure to release the lock switch. If
you use the scanner while the lock switch is locked, an error will
appear on the display panel.

● Make sure to disconnect any interface cables and the AC adapter
when moving the scanner. If the scanner is carried with these items
connected, the plugs and connectors may be damaged or cause
the scanner to fall and result in personal injury or damage to the
scanner.

Handling

WARNING

Note the following precautions whenever using the scanner. Failure to
do so may result in a fire or electric shock.

● Never place alcohol, benzene, paint thinner, aerosol sprays, or any
other flammable substances near the scanner.

● Do not cut, damage, or modify the power cord. Do not place heavy
objects on the power cord, and do not pull or excessively bend the
power cord.

● Never connect the power cord when your hands are wet.

● Do not connect the scanner to a multiplug power strip.

● Do not knot or coil the power cord, as this may result in a fire or

electric shock. When connecting the power cord, make sure that the
power plug is securely and completely inserted into the power
outlet.

● To use a reel-type extension cord, unwind all of the cord from the
reel. Long-term operation with the cord wound on the reel may
cause the cord to overheat and may cause a fire.

● Do not use power cords or AC adapters other than the power cord
and AC adapter provided with this scanner.

● Do not attempt to dismantle the scanner or modify it in any way, as
this is dangerous and may lead to a fire or electric shock.

● Never attempt to dismantle or modify the AC adapter in any way, as
doing so is dangerous.

● Do not use flammable aerosol spray products near the scanner.

● When cleaning the scanner, turn the power switch OFF and

disconnect the power cord from the power supply.

● Clean the scanner using a slightly dampened cloth that has been
well wrung out. Never use alcohol, benzene, paint thinner, or any
other flammable substance.

● Disconnect the power cord from the power outlet regularly, and
clean the area around the base of the power plug’s metal pins and
the power outlet with a dry cloth to ensure that all dust and grime is
removed. If the power cord is connected for a long period of time in
a damp, dusty, or smoky location, dust can build up around the
power plug and become damp. This may cause a short circuit and
result in a fire.

● If the scanner makes strange noises, or gives off smoke, heat or
strange odors, or the scanner does not function or other
abnormalities occur when you use the scanner, immediately turn
the power switch OFF and disconnect the power plug from the
power outlet. Then, contact your local authorized Canon dealer or
service representative for further information.

● Do not drop the scanner, or subject it to impact or strong shock.
Should the scanner ever become damaged, immediately turn the
power switch OFF, and disconnect the power plug from the power
outlet. Then, contact your local authorized Canon dealer or service
representative to have the unit serviced.

● Notice to Cardiac Pacemaker Users:
This product generates a weak magnetic field. If you use a cardiac
pacemaker, move away from the product in the event that you
notice any unusual symptoms. Also, please consult a cardiologist.

12

CAUTION

● Do not install the scanner on a surface that is unstable, tilted, or in
an area subject to excessive vibrations, as this may cause the
scanner to fall, resulting in personal injury or damage to the
scanner.

● Do not block the ventilation openings. Doing so may cause the
scanner to overheat, creating a risk of fire.

● Never place small metal objects, such as staples, paper clips, or
jewelry on the scanner. These items may fall into the scanner, and
cause a fire or electric shock. If such objects ever fall inside the
scanner, immediately turn the power switch OFF, and disconnect
the power plug from the power outlet. Then, contact your local
authorized Canon dealer or service representative to have the unit
serviced.

● Do not locate the scanner in a humid or dusty location. Doing so
may cause a fire or electric shock.

● Do not place objects on top of the scanner. Such objects may tip or
fall over, resulting in personal injury.

● Do not use the scanner with a power supply voltage other than 100
VAC. Doing so may result in a fire or electric shock.

● When unplugging the power cord, grasp it firmly by its plug. Do not
pull directly on the power cord, as this may damage or expose the
cord’s internal wiring, resulting in a fire or electric shock.

● Leave sufficient space around the power plug so that it can be
unplugged easily. If objects are placed around the power plug, you
will be unable to unplug it in an emergency.

● Do not allow water or flammable substances (alcohol, benzene,
paint thinner, etc.) to spill into the scanner, as this may result in a
fire or electric shock.

● Turn OFF the power switch for safety when not using the scanner
for a long period of time, such as overnight. Also, turn OFF the
power switch, and disconnect the AC adapter from the scanner and
disconnect the power cord from the power outlet for safety when the
machine will not be used for an extended period of time, such as
during consecutive holidays.

● Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. This may result in personal injury. Be
extra careful of neckties and long hair. If anything becomes caught
in the scanner, immediately disconnect the power cord to stop the
scanner.

● Be careful when placing paper in the scanner and when removing
jammed paper. It is possible to cut your hand on the edge of a sheet
of paper.

● Open and close the feeder carefully and slowly. Failure to do so
may result in malfunction or personal injury.

● Take care to avoid pinching your hands when closing the feeder.
Failure to do so may result in personal injury.

● Do not press down hard on the feeder. Doing so may result in
damage to the glass, malfunction, or personal injury.

● Never place any object other than documents to be scanned onto
the feeder’s feed and eject areas. Doing so may result in
malfunction or personal injury.

● When using the scanner in cold temperatures, wait a few moments
after turning the power switch ON. Failure to do so may result in a
condensation error.

Disposal

When disposing of the scanner and AC adapter, make sure to follow
the local ordinances and laws or consult with your local authorized
Canon dealer.

13

Features

Multiple Methods for Document Feeding

● Scan multipage documents at up to 20 pages per minute (for single­sided documents) using the built-in feeder. The scanner can detect
documents that are loaded into the feeder and begin scanning
automatically using the auto-start function.

● Use the flatbed to scan documents that cannot be scanned through
the feeder (thin documents, documents that do not feed smoothly,
magazines and thicker documents, etc.).

● Feed and scan up to 15 business cards at a time using the built-in
business card feeder.

Easy Scanning with Job Functions

Start scan procedures using the buttons on the operation panel
without having to open an application program.

Wide Range of Black and White and Full Color Scanning

● Scan documents in 24-bit color or 256-level grayscale.

● Scanning in black-and-white (binary) is also possible. Use the

advanced text enhancement modes to clarify text when scanning
documents with dark backgrounds or faint text.

● Use the color smoothing mode to reduce the occurrence of moiré
patterns when scanning color images from a magazine, for
example.

Prescan Function

At the start of scanning, this function prescans the first page of a
document and pauses so that you can use the first image to adjust the
brightness and contrast before scanning resumes.

Variety of Image Processing Options

● Auto Paper Size Detection

Detect the document page size while scanning. This also removes
the blank space that surrounds an image when a document of a
non-standard size is scanned.

Standard-Sized Document

Scanning

● Text Orientation Recognition

Detect the text orientation on each document page, and rotate the
scanned image in 90-degree increments as necessary for
normalization. (This function may not work properly depending on
the document type.)

Landscape Document

(Scanned Vertically)

● Deskew

Detect whether a document has been fed askew image, and
straighten the image as necessary.

Auto Size Detection

Scanning

Image after Text Orientation

Recognition

Energy Efficient Design

This scanner conforms to international Energy Star program
standards, and enters a sleep mode when it is not scanning.

Skewed Image Deskewed Image

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● Skip Blank Page

The scanner scans both sides of a document and skips saving the
image of any side it determines to be a blank page.

Two-Sided Documents

with a Blank Side

Images with Blank Page

Skipped

● Dropout Color

Specify one color (red, blue, or green) to be omitted while scanning
documents.

Color Document Image with Red Dropped Out

(Red Filtered)

● Remove Binder Holes

Erases the shadows that appear on scanned images from binding
holes on the original document.

Document with

Binder Holes

Image with Binder

Holes Removed

15

Installation Requirements

We recommend a system environment that meets the following
conditions for optimal use of the DR-2020U.

Operating System

• Microsoft Windows 2000 Professional SP4 or later

• Microsoft Windows XP Professional SP3 or later

• Microsoft Windows XP Home Edition SP3 or later

• Microsoft Windows XP Professional x64 Edition SP2 or later

• Microsoft Windows Vista Home basic/Home Premium/Business/

Ultimate/Enterprise SP1 or later (32-bit or 64-bit version)

Computer Specifications

CPU:

Core 2 Duo 1.8 GHz or faster

Memory:

1 GB or more

Hard disk:

1 GB or more available space

Monitor:

Resolution of 1024 × 768 (XGA) or better

Other:

• USB 2.0 interface

• CD-ROM drive (for software installation)

• DVD drive (for installation of supplied Adobe Acrobat 9.0)

Application Software

Use ISIS/TWAIN-compliant applications that are compatible with the
above system environments.

Note

• Use the latest USB 2.0 driver made available by Microsoft. For
details, contact your local authorized Canon dealer.

• Operation is not guaranteed with all USB interfaces, even if present
as standard equipment on the computer. If the USB interface that is
standard-equipped on your computer does not operate properly, use
the recommended Hi-Speed USB 2.0 interface card.

• Use the supplied USB cable or a Hi-Speed USB 2.0 compatible
cable.

• If the CPU, memory, interface card, and other computer
specifications do not satisfy the system requirements, scanning and
transmission speeds may be greatly reduced.

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Names and Functions of Parts

Front

A CBD

G

F

H

I
J

K

E

A Feeder Cover

Open this to clear paper jams or to perform cleaning.

B Document Guides

Adjust this to the width of the document.

C Document Feed Tray

Open this when placing documents into the feeder.

D Document Eject Tray

Documents scanned through the feeder are ejected here.

E Eject Tray Extension

Open this if documents scanned through the feeder hang over the
edge of the eject tray.

F Operation Panel

Buttons for operating the scanner and an LCD are located here.

(See p. 18.)

G Business Card Feeder

Open and use this when scanning business cards.

H Pressure Board

This presses documents placed on the flatbed against the glass.

I Scanning Glass (Feeder)
J Lock Switch

Use this to lock the inner parts of the scanner into place when not
using the scanner.

K Scanning Glass (Flatbed)

Place documents here with their scanning sides facing down.

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Operation Panel

ABDCEFGH

A Job Buttons

Specific jobs are assigned to these buttons. Scanning will start
when any of these buttons are pressed. The scanned images will
be processed as follows for each button:

COPY: Prints scanned images to a specified printer.
FILE: Saves scanned images in a specified folder.
E-MAIL: Sends a new e-mail message with scanned images.

B Display Panel

The scanner status and error messages are displayed here.
Job names configured with the supplied software also appear here.

(See p. 18.)

C User Defined Job Buttons

Register jobs with the supplied software and assign them to these
buttons.

D Power Indicator

This lights when the scanner is turned ON.

E Scroll Keys

These buttons allow you to scroll the display panel when selecting
registered jobs.

F START Button

This button performs the following functions.

• Executes jobs selected with the user defined job buttons or scroll
keys.

• Starts scanning when an application is used and the [Feeding
Option] is set to [Panel-Feeding].

• Launches the application configured with the Windows Events
function.

G STOP Button

Press this button to stop scan procedures or clear error displays,
such as those for paper jams.

H POWER Button

Press this button to turn the scanner ON, and the power indicator
will light.
When you press and hold this button (for 2 seconds) while the
scanner is turned ON, the scanner and power indicator will turn
OFF.

Display Panel Indications

Normal Displays

Scan First (waiting for documents
to be placed).

Ready (awaiting operations via
buttons or computer).

Job display.

Job display when the COPY button
is pressed.

Job display when the FILE button is
pressed.

Job display when the E-MAIL
button is pressed.

Scanning in progress.

Waiting for operation (such as
when a document runs out, etc.).

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Error Displays

The business card feeder is open
(waiting for cards to be placed).

Communication error with
computer.

When an error occurs, a message
indicating the nature of the error
appears. You can use the scroll
keys to scroll longer messages. For
details on the error messages and
their solutions, see p. 65.

Rear

BAC

A USB Connector

Connect the supplied USB cable (or Hi-Speed USB 2.0 compatible
cable) here.

B ADF Connector

CAUTION

Never disconnect the ADF connector. The feeder will stop
functioning if the ADF connector is disconnected.

C Power Connector

Connect the supplied AC adapter here.

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Handling Documents

Feeding Methods

There are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that
can be scanned with each method are as follows.

Feeder (See p. 22.) Flatbed (Platen Glass) (See p. 23.) Business Card Feeder (See p. 24.)

Width: 5.5" to 8.5" (140 mm to 216 mm)
Length: 3.9" to 14.0" (100 mm to 356 mm)
Thickness: 13 to 32 lb bond (52 to 128 g/m

(0.002" to 0.006" (0.06 mm to 0.15 mm))

Capacity: Up to 50 sheets or a stack height of

0.2" (5.0 mm)

Width: 8.5" (216 mm)
Length: 11.7" (297 mm)

2

)

Thickness: Up to 0.98" (25 mm)

Precautions for Using the Feeder

• When scanning a multipage document in a single scan procedure
using the feeder, make sure that all of the pages are identical in
thickness, and quality of paper. Feeding different types of paper at
one time may cause a paper jam.

• Scanning documents before the ink is dry will make the rollers and
scanning glass dirty, resulting in smears on the scanned image and
other documents becoming dirty. Always make sure that the ink on
a document is dry before scanning it.

Width: 1.9" to 2.2" (49 mm to 55 mm)
Length: 3.3" to 3.6" (85 mm to 91 mm)
Thickness: 32 to 80 lb bond (128 to 300 g/m

(0.004" to 0.014" (0.15 mm to 0.3 mm))

Capacity: Up to 15 cards or a stack height of

0.15" (3.8 mm)

• Scanning documents that are written in pencil or similar material will
make the rollers and scanning glass dirty, resulting in smears on the
scanned image.

• When scanning thin paper, text or images on the reverse side of the
page may bleed through onto the scanned image. In this case,
adjust the brightness under the scanning conditions.

• Always make sure to check that paper clips, staples, and similar
objects are not mixed in with a document before loading it into the
feeder. The presence of such objects may result in damage to
documents, paper jams, and damage to the scanner.

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2

)

• Do not wear loose clothing or jewelry that may get caught in the
scanner while you are using it. Doing so may result in personal
injury. Be extra careful of neckties and long hair. If anything
becomes caught in the scanner, immediately disconnect the power
plug from the power outlet to stop the scanner.

• Documents with curled edges may result in folds and paper jams.
Make sure to straighten out the curls before loading documents in
the scanner.

• Handle paper edges with care, and be careful not to cut your fingers
when loading documents.

Documents That Cannot Be Scanned with the Feeder

Use the flatbed (platen glass) to scan the following types of
documents. Using the feeder may result in paper jams and damage to
the scanner.

Wrinkled or creased
paper

Curled paper Coated paper

Torn paper Extremely thin paper

Paper with clips or
staples

Carbon-backed paper

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Placing Documents into the Feeder

1

Fan the pages of the document to be scanned, and load
the document into the feeder with the scanning side
facing up.

2

Adjust the document guides to the edges of the
document.

IMPORTANT

• Close the business card feeder. The documents placed into the
feeder cannot be scanned if the business card feeder is open.

• Scanning curled or creased documents may result in damage to the
documents.

• Even if a document does not exceed the document feed tray’s
capacity (see p. 20), pages may not feed properly depending on
the document type. In this case, decrease the number of pages in
the document feed tray.

• Open the eject tray extension if you are scanning documents that
are longer than the eject tray.

Documents That Contain Differently­Sized Pages

Place the document so that each page is centered between the
document guides.

STMT/B4 LTR/A4

Correct Loading Position Incorrect Loading Position

Feeding
direction

When the Scanner Is in the Sleep Mode

When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode, and the roller unit
inside the feeder returns to its ready position.

22

Placing Documents on the Flatbed

1

Place the document on the flatbed with the scanning side
facing down, and align the upper left corner of the
document with the positioning guide on the flatbed.

Scanning Side
Facing Down

IMPORTANT

• Do not place objects other than the document to be scanned onto
the flatbed platen glass. Doing so may result in damage or personal
injury.

• Open and close the feeder gently. Excessive force may result in
damage to the feeder or breaking the scanning glass and personal
injury.

When the Scanner Is in Sleep Mode

When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.

23

Placing Cards into the Business Card Feeder

1

Open the business card feeder.

2

Hold down the lever (A) on the side of the business card
feeder, and place the cards into the feeder with the
scanning side facing up. Fully insert the cards until they
reach the stoppers (B) at the back of the feeder.

3

Close the business card feeder when scanning is
finished.

IMPORTANT

• When the business card feeder is open, only the Business Card and
Auto-detection options are available for the paper type
configuration under the driver settings. In addition, documents
loaded into the feeder cannot be scanned.

• Open and close the business card feeder gently. Excessive force
may result in damage to the business card feeder.

• Precautions for using the business card feeder are the same as
those for the feeder. (See p. 20.)

• Close the business card feeder when it is not in use.

• Business cards are ejected in reverse order after scanning from the
business card feeder.

• Scan plastic cards on the flatbed.

When the Scanner Is in Sleep Mode

When the scanner is not operated for a specific amount of time, it
automatically enters the sleep mode. The scanner automatically exits
the sleep mode if you initiate scanning from a computer. However, to
initiate scanning from the scanner’s operation panel, you must exit the
sleep mode manually.
To exit the sleep mode manually, press the POWER button on the
operation panel. The scanner exits the sleep mode.

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