Canon 1389C001 User Manual
ENGLISH
Network Camera
Operation Guide
This User Manual should be read before using the network camera.
Introduction
Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*.
This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to
ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.
* The cameras described in this manual may include models not available in your country and/or region.
For the latest information on this product (firmware and included software, user manuals, operating environment, etc.),
please refer to the Canon website.
Precautions for Use (Disclaimer)
Disclaimer
To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be
responsible for any financial losses that may be incurred as a result of the loss of recorded information or images,
regardless of the internal or external cause of the loss.
EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT
DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED
BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE
ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR
WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO
MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NONINFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE
LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM
THE USE OF THIS MATERIAL OR THE CAMERA.
Network Security
The user is responsible for the network security of this product and its use.
Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and
regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental
or consequential damages, or liabilities that may be incurred as a result of network security incidents such as
unauthorized accesses.
<Network Security Recommendations>
• Change the password of the camera periodically.
• Change the HTTP or HTTPS port number of the camera.
• Limit access to the camera by network devices.
LEGAL NOTICE
The user is responsible for compliance with all applicable laws and regulations governing privacy protection and
publicity rights implicated by the use of this product. In some cases, camera and/or audio monitoring or recording
may be restricted or prohibited by the law or regulation, the details of which differ by country and region. Before
installing the product, users should consult the laws and regulations of their country and region, including state and/
or local laws and regulations in such country and region, to ensure that the product is installed in a manner compliant
with all applicable legal requirements. The microphone should not be used if required by local law or regulation. Do
not
install the product in any spaces where occupants or visitors may reasonably have an expectation of privacy,
such as bedrooms, dressing rooms and rest rooms.
The product should be installed in such a manner that it is clearly visible to all persons whose images and voices are
monitored by the product. In addition, signage prominently displayed in close proximity to the product and clearly
2
visible to all persons monitored by the product should inform such persons that the product records both their
images and their conversations.
Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third
party concerning the installation of the product or camera and/or audio monitoring or recording.
Copyright
Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright
holders, if any, except in such a way as permitted for personal use under the relevant copyright law.
Use of Included RM-Lite Software
Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon
shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.
License Agreement for Included Software
For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in
the Included Setup CD-ROM LICENSE folder.
Software Type File Name
Camera Management Tool
Recorded Video Utility
Network Video Recording Software RM-Lite RM-Lite-E.txt
VBTools-E.txt
This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant
video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or
(2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or
implied for any other use for MPEG-4 standard.
Trademarks
• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Microsoft Edge, Surface and ActiveX are
trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
• Windows is legally recognized as the Microsoft Windows Operating System.
• This product comes with exFAT, a licensed file system technology from Microsoft.
• iPhone, iPad, iPad mini, iPad Air and Safari are trademarks of Apple Inc.
• microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.
•ONVIF
• All other company or product names used in this manual are trademarks or registered trademarks of their respective
holders.
®
is a trademark of Onvif, Inc.
Open Source Software
The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to
“ThirdPartySoftware-E.pdf” in the OpenSourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s
license conditions are also available in the same folder.
Software under GPL and LGPL
If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp
following information in English or Japanese:
1. Product name and firmware version.
and provide the
3
2. Name of the software module or modules you would like to obtain.
You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill
you for any costs we incur in providing you the source code.
Security Export Control
This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by
governmental agencies.
4
User Manuals
Types of User Manuals
The following describes the different camera user manuals. When you are instructed to reference another manual, its name
will be listed as shown below.
Included User Manuals
Installation Guide
This describes precautions and procedures for installing the camera.
Guides Included on the Setup CD-ROM
Operation Guide (This Guide)
This explains the camera initial settings, camera angle settings, camera viewer operations, settings on the Setting Page,
and troubleshooting, etc.
Mobile Camera Viewer Operation Guide
This explains details on how to use the Mobile Camera Viewer.
Appendix – Specifications
This lists the camera specifications.
Camera Management Tool User Manual
This explains details on how to use the Camera Management Tool.
Recorded Video Utility User Manual
This explains details on how to use the Recorded Video Utility.
Network Video Recording Software RM Series Administrator Manual
This explains details on how to use the RM-Lite video recording software (P. 20).
Notes
1. Any unauthorized reproduction of this guide is prohibited.
2. The contents of this guide are subject to change without any prior notice.
3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however,
please contact a Canon sales representative.
4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.
How to Use This Operation Guide
The assumed reading format of this operation guide is on a computer screen.
Software Screenshots
The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the
actual screens displayed.
Descriptions use Windows 8.1 for the operating system, Internet Explorer 11 for the web browser, and the VB-S30VE
for sample screens.
The video size set selected for explanations is [1920x1080/960x540/480x270]. If using a different video size set,
substitute those sizes.
5
Symbols Indicating Camera Models
S30VE
S800VE
S910F
Symbols Indicating Camera Models
Explanations that differ depending on the camera model are indicated by the camera name and the following
symbols.
Symbol Camera Model
VB-S30VE
VB-S800VE
VB-S910F
Symbols Indicating Safety Precautions
This section explains the symbols used in this guide. The following symbols used in this guide indicate information for
safe use of the product, as well as important and supplemental information the user should know. Be sure to read and
understand this information when using the product.
Symbol Meaning
Warning
Caution
Caution
Important
Failure to follow the instructions indicated by this symbol may result in death or serious
injury. Be sure to follow these warnings to ensure safety.
Failure to follow the instructions indicated by this symbol may result in injury. Be sure to
follow these precautions to ensure safety.
Failure to follow the instructions indicated by this symbol may result in property damage.
Be sure to follow these precautions.
Cautions and restrictions during operation. Make sure to read these carefully.
Note
Supplementary descriptions and reference information.
6
Safety Precautions
This section explains precautions that must be followed when using the camera.
If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be
sure to follow the precautions.
Important Warnings
Caution
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
FDA regulation
This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical
device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please
consult your legal advisor to determine whether FDA regulations apply.
FCC NOTICE
Network Camera, Model Name: VB-S910F
This device complies with Part 15 of the FCC Rules. Operatio
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
n is subject to the following two conditions: (1) This
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such
changes or modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Park, Melville, New York 11747, U.S.A.
Tel No. 1-800-OK-CANON (1-800-652-2666)
Precautions
Camera Precautions
Warning
If you discover defective conditions such as smoke, strange sounds, heat or strange odors, immediately stop using
the camera and contact your nearest dealer.
Fire or electric shock may result from continued use.
7
S910F
S30VE
Warning
Failure to do the following may result in fire or electric shock.
• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.
• Do not disassemble or modify the camera.
• Do not spray the camera with water, or otherwise make it wet.
• Please do not insert objects like water or metal objects within the camera housing.
• Do not use flammable sprays near the camera.
• Do not leave LAN cables connected when the camera is not in use for long periods.
• Do not damage the connecting cable.
This camera should not be used with medical devices or other life-support systems.
Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due
to video lag or loss.
Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions
above.
Caution
Failure to do the following may result in camera malfunction.
• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.
• Do not expose the camera to strong impact or vibration.
• Do not touch the head or lens of the camera.
• Do not forcibly turn the rotating parts of the camera by hand.
Precautions for Built-In Camera Functions and Included Software
Caution
Do not use the following built-in camera functions or included software in situations requiring high reliability:
– Intelligent Function
– Network Video Recording Software RM-Lite
These do not guarantee high-precision capture and cannot support applications beyond their intended range of use.
Canon will assume no liability for any accident or damage resulting from the use of these functions or software.
Maintenance Precautions
Warning
Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera.
Use of these may result in fire or electric shock.
Caution
Periodically inspect the parts and screws for rust and loosening.
For inspections, please contact the dealer where you purchased the product.
Failure to follow these precautions could result in injuries and equipment damage due to falling items.
Cleaning the Camera
Turn off the power before cleaning the camera.
8
Cleaning the Exterior
Important
1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime.
2 Wipe with a dry cloth.
Grime on the top cover and lens protector may result in focusing problems and/or reduction of image quality. It is recommended
that the cover be cleaned on a regular basis.
Cleaning the Lens
Use a commercial lens cleaner to remove grime on the lens surface.
• Scratches on the lens surface may result in poor video capture.
• Auto focus functionality may be degraded if the lens surface is dusty or dirty.
S30VE S910F
Camera Disposal
Dispose of the camera in accordance with local laws and regulations.
Be sure to remove the memory card from the camera before the disposal.
9
Table of Contents
Introduction...................................................................................................................... 2
Precautions for Use (Disclaimer) ............................................................................................ 2
License Agreement for Included Software ............................................................................. 3
Trademarks ............................................................................................................................. 3
Open Source Software............................................................................................................3
Security Export Control ........................................................................................................... 4
User Manuals................................................................................................................... 5
Types of User Manuals ...........................................................................................................5
How to Use This Operation Guide .......................................................................................... 5
Symbols Indicating Camera Models....................................................................................... 6
Safety Precautions ........................................................................................................... 7
Precautions ............................................................................................................................. 7
Cleaning the Camera .............................................................................................................. 8
Camera Disposal .................................................................................................................... 9
Chapter 1 Before Use
Functions of the Network Camera ................................................................................. 18
Camera Software ........................................................................................................... 19
Camera Operations and Settings ......................................................................................... 19
Software Included on the Setup CD-ROM ............................................................................ 19
Additional Software/Licenses (Sold Separately) ................................................................... 20
Operating Environment.................................................................................................. 22
PC Environment Details ........................................................................................................ 22
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)
– As of May 2016.............................................................................................................. 23
Steps for Setting Up the Camera................................................................................... 24
Step 1 Preparing to Install the camera ................................................................................. 24
Step 2 Checking the Camera Connection ............................................................................ 24
Step 3 Installing the Camera................................................................................................. 24
Step 4 Using the Camera Viewers ........................................................................................ 24
Step 5 Adjusting Advanced Settings According to its Use .................................................. 25
Troubleshooting .................................................................................................................... 25
Chapter 2 Camera Setup
Installing Software ......................................................................................................... 28
Necessary Software..............................................................................................................28
Software Installation.............................................................................................................. 28
10
Checking/Configuring Security Settings........................................................................ 31
Checking Firewall Settings.................................................................................................... 31
Adding the Camera IP Address as a Trusted Site................................................................ 32
Settings When Using Windows Server.................................................................................. 33
Configuring Initial Camera Settings ............................................................................... 36
Launching the Camera Management Tool ........................................................................... 36
Searching for Cameras ......................................................................................................... 36
Setting up Networks.............................................................................................................. 38
Adding the Camera’s IP Address to Trusted Sites ............................................................... 39
Checking the Video............................................................................................................... 39
Accessing the Camera from Web Browser........................................................................... 40
Chapter 3 Camera Viewer
Viewing Video with the Camera Viewer ......................................................................... 44
Launching the Camera Viewer.............................................................................................. 44
Switching to the Administrator or an Authorized User .......................................................... 46
Camera Viewer Screen ......................................................................................................... 49
Checking Information............................................................................................................54
Changing the Reception Video Size and Display Screen Size ..................................... 55
Changing the Reception Video Size/Format and Display Screen Size ................................ 55
Displaying in Full Screen Mode ............................................................................................ 56
Operating the Camera ................................................................................................... 59
Obtaining Camera Control Privileges ................................................................................... 59
Using Pan/Tilt/Zoom.............................................................................................................. 60
Adjusting Video..................................................................................................................... 64
Using Backlight Compensation ............................................................................................ 65
Using Presets or the Home Position ..................................................................................... 65
Viewer PTZ and Digital PTZ ........................................................................................... 67
Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 67
Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 68
Saving Snapshots.......................................................................................................... 71
Recording Video to a Memory Card.............................................................................. 72
Recording Videos Manually.................................................................................................. 72
Confirming Recorded Video ................................................................................................. 73
Receiving/Transmitting Audio........................................................................................ 74
Receiving Audio.................................................................................................................... 74
Transmitting Audio................................................................................................................ 74
Checking the Status of Event Detection ........................................................................ 76
Operating External Device Output........................................................................................ 76
Checking the Status of Event Detection ............................................................................... 76
Chapter 4 Setting Page
How to Use The Setting Page........................................................................................ 80
Accessing the Setting Page.................................................................................................. 80
Common Setting Page Operations ....................................................................................... 81
Operating the Video Display Area ........................................................................................ 82
About Each Setting Page...................................................................................................... 84
[Basic] > [Network]
Configuring Network Settings .................................................................................. 87
LAN ....................................................................................................................................... 87
IPv4 ....................................................................................................................................... 87
IPv6 ....................................................................................................................................... 88
DNS....................................................................................................................................... 89
mDNS.................................................................................................................................... 90
11
[Basic] > [User Management]
Configuring Accounts and Privileges....................................................................... 91
Administrator Account .......................................................................................................... 91
Authorized User Account...................................................................................................... 91
User Authority ....................................................................................................................... 92
[Basic] > [Date and Time]
Setting the Date/Time............................................................................................... 93
Current Date and Time.......................................................................................................... 93
Setting ................................................................................................................................... 93
[Basic] > [Video]
Setting Video Size and Quality................................................................................. 95
All Videos .............................................................................................................................. 95
JPEG ..................................................................................................................................... 96
H.264(1) ................................................................................................................................ 96
H.264(2) ................................................................................................................................ 97
[Basic] > [Viewer]
Configuring the Viewer............................................................................................. 98
General ................................................................................................................................. 98
Viewer Settings ..................................................................................................................... 98
[Camera] > [Camera]
Setting General Camera Controls .......................................................................... 100
Camera Name.....................................................................................................................100
Camera Control................................................................................................................... 100
Day/Night (When Auto Is Set) ............................................................................................. 101
Installation Conditions.........................................................................................................101
Camera Position Control ..................................................................................................... 101
External Input Device.......................................................................................................... 101
External Output Device....................................................................................................... 102
[Camera] > [Initial Setting]
Setting Initial Video Settings................................................................................... 103
Camera Position.................................................................................................................. 103
Camera Settings .................................................................................................................104
[Camera] > [Panorama]
Creating a Panorama Image .................................................................................. 110
Creating a Panorama Image............................................................................................... 110
Saving the Panorama Image as an Image File/Opening the Image File ............................ 112
Capture Settings ................................................................................................................. 113
[Camera] > [Restrict View]
Setting View Restriction.......................................................................................... 114
Configuring View Restrictions ............................................................................................. 115
12
[Camera] > [Preset]
Registering Presets ................................................................................................ 118
Registering a Preset............................................................................................................118
[Camera] > [Preset Tour]
Setting the Preset Tour Route ................................................................................ 121
Screen Composition............................................................................................................ 121
Tour Route Settings.............................................................................................................122
[Video and Audio] > [ADSR]
Reducing Data Size by Lowering Video Quality in Specific Areas ........................ 124
Specified Area .................................................................................................................... 124
ADSR................................................................................................................................... 125
[Video and Audio] > [On-screen display]
Displaying Date, Time and Text on the Video........................................................ 127
On-Screen Display.............................................................................................................. 127
[Video and Audio] > [Privacy Mask]
Setting Privacy Mask.............................................................................................. 129
Registering Privacy Masks.................................................................................................. 129
Changing/Deleting a Privacy Mask..................................................................................... 131
[Video and Audio] > [Audio]
Setting Audio Input/Output..................................................................................... 132
General Sound .................................................................................................................... 132
Audio Server ....................................................................................................................... 133
Sound Clip Upload 1 to 3.................................................................................................... 133
[Server] > [Server]
HTTP, SNMP and FTP Server Settings ................................................................... 135
HTTP Server........................................................................................................................ 135
SNMP Server....................................................................................................................... 135
SNMP v1 and v2c Server .................................................................................................... 136
SNMP v3 Server ..................................................................................................................136
FTP Server........................................................................................................................... 136
WS-Security......................................................................................................................... 137
[Server] > [Video Server]
Video Transmission Settings .................................................................................. 138
Video Server........................................................................................................................ 138
[Server] > [RTP Server]
RTP Settings........................................................................................................... 139
RTP Server .......................................................................................................................... 139
Audio Multicast ................................................................................................................... 139
RTP Streaming 1 to 5 .......................................................................................................... 140
[Video Record] > [Upload]
HTTP and FTP Upload Settings ............................................................................. 141
Video Record Setting.......................................................................................................... 141
General Upload................................................................................................................... 141
HTTP Upload....................................................................................................................... 142
FTP Upload ......................................................................................................................... 143
[Video Record] > [E-mail Notification]
Setting E-mail Notification ...................................................................................... 145
E-mail Notification ............................................................................................................... 145
[Event] > [External Device]
External Device Input Triggered Operation Settings ............................................. 147
External Device Output....................................................................................................... 147
External Device Input.......................................................................................................... 148
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[Event] > [Audio Detection]
Abnormal Audio Input Triggered Operation Settings ............................................ 150
Volume Detection................................................................................................................150
[Event] > [Timer]
Timer Triggered Operation Settings....................................................................... 152
Timer 1 to 4 ......................................................................................................................... 152
[Event] > [Intelligent Function]
- Overview - ............................................................................................................ 154
Intelligent Function.............................................................................................................. 154
Notes on Intelligent Function Settings and Operations ...................................................... 157
Registering Presets.............................................................................................................158
[Event] > [Intelligent Function]
- Video Detection - ................................................................................................ 159
Steps for Configuring Video Detection ............................................................................... 159
Configuring Detection Criteria ([Detection Criteria] Tab) ................................................... 163
Configuring Operations for “Detected” ([Event] Tab)......................................................... 173
Checking Event Status........................................................................................................ 173
Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area
and Detection Results (Display Options) ....................................................................... 174
Reducing Effects of Lighting Change (Detections Settings) .............................................. 174
Context Menu...................................................................................................................... 175
[Event] > [Intelligent Function]
- Shared Operations -............................................................................................. 176
Configuring Operations for “Detected” ([Event] Tab)......................................................... 176
Restarting Intelligent Function ............................................................................................ 177
[Event] > [Switch Day/Night]
Executing Presets When Switching Day/Night Mode ............................................ 178
Day/Night Mode Switching ................................................................................................. 178
[Event] > [Linked Event]
Using Event Combinations..................................................................................... 179
Linked Event 1 to 4 .............................................................................................................179
Linked Event Operation Examples...................................................................................... 181
[Security] > [Host Restrictions]
Setting Access Restrictions ................................................................................... 183
IPv4 Host Access Restrictions ............................................................................................ 183
IPv6 Host Access Restrictions ............................................................................................ 184
[Security] > [SSL/TLS]
Setting HTTP Communication Encryption .............................................................. 185
Certificates.......................................................................................................................... 185
Certificate Management...................................................................................................... 186
Encrypted Communications................................................................................................ 186
14
[Security] > [802.1X]
Network Port Authentication Settings..................................................................... 188
802.1X Authentication ......................................................................................................... 188
Authentication Method ........................................................................................................ 188
[Security] > [IPsec]
Setting IPsec .......................................................................................................... 190
IPsec ................................................................................................................................... 190
Auto Key Exchange Settings .............................................................................................. 191
IPsec Set 1 to 5 ................................................................................................................... 191
[Memory Card]
Memory Card Operations and Information Display ............................................... 194
Video Record Setting.......................................................................................................... 194
Memory Card Operations ................................................................................................... 194
Memory Card Information ................................................................................................... 196
[Maintenance] > [General]
Displaying Camera Device Information and Perform Maintenance ....................... 197
Device Information..............................................................................................................197
Tool ..................................................................................................................................... 197
Initialization ......................................................................................................................... 197
[Maintenance] > [Backup / Restore]
Saving/Restoring Camera Settings ........................................................................ 199
Backup / Restore ................................................................................................................199
[Maintenance] > [Update Firmware]
Updating the Camera Firmware ............................................................................. 200
Device Information..............................................................................................................200
Updating Firmware ............................................................................................................. 200
[Maintenance] > [Log]
Checking/Sending Camera Log Information.......................................................... 201
View Logs............................................................................................................................ 201
Log Notifications ................................................................................................................. 201
Chapter 5 Appendix
Modifiers ...................................................................................................................... 204
Troubleshooting ........................................................................................................... 206
List of Log Messages .................................................................................................. 208
Log Messages on the Camera............................................................................................ 208
Error Log ............................................................................................................................. 208
Warning log......................................................................................................................... 213
Notification log .................................................................................................................... 216
List of Viewer Messages .............................................................................................. 220
Messages Displayed in the Information Display................................................................. 220
Restoring Factory Default Settings .............................................................................. 222
Restoring the Initial Settings from a Web Browser.............................................................. 222
Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 222
List of Factory Default Settings .................................................................................... 224
Index............................................................................................................................ 234
15
16
Chapter
Before Use
This chapter explains the camera functions, software and operating environment.
It also describes the flow from preparation and setup through to actual use.
Functions of the Network Camera
Uploading
video
Recording to
memory card*
Operation and setup by
administrator
Operation by guest users
Monitoring by
intelligent functions
Outputting audio
Using external devices
Monitoring by guards, etc.
Inputting audio
A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and
perform monitoring using the various intelligent functions of the camera.
However, the functions that can be used differ depending on the model. For the difference in functions by model, please
refer to the table below.
* In this guide, “memory card” refers to the memory cards that can be used by the cameras.
Table of Function Compatibility by Model
The functions for which availability differs depending on the model are shown below.
S30VE
Pan/Tilt --
Zoom -
Focus -
Preset Tour - -
Event triggered preset movement -
Panorama Creation --
View Restriction Setting -
Rotate Video Display -
Maximum number of registered presets 65 21
S800VE
S910F
18
1
Note
Note
Camera Software
The following software is available for efficiently configuring and operating the camera.
Camera Operations and Settings
Camera operations are performed using the Camera Viewer/Mobile Camera Viewer.
Camera settings are specified from the Setting Page.
Camera Viewer (P. 43) /Mobile Camera Viewer
Controls the camera, and monitors video and various events.
You can use the Camera Viewer (mainly for computers) and the Mobile Camera Viewer (mainly for devices with a
screen size of 7 inches or less).
The functions available in the Viewer differ according to the user authority (P. 47).
For details on using Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.
Setting Page (P. 79)
Before Use
The Setting Page is for the administrator to configure and manage the camera.
Software Included on the Setup CD-ROM
To use the software on the included setup CD-ROM, install the software on the computer.
.NET Framework 3.5 SP1 (when using Internet Explorer 9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary to use
Camera Management Tool and Recorded Video Utility.
If it is not installed on the computer, it will be automatically installed when using the installer (P. 28).
Camera Management Tool (P. 36)
This tool is used for batch managing multiple cameras, from initial settings to performing maintenance. The Camera
Management Tool can perform the following tasks.
• Detecting cameras
• Set various camera settings.
• Display the Viewer and the Setting Page.
• Update firmware, back up/restore settings, perform memory card and other operations, as well as camera
maintenance.
This guide explains how to use this tool to configure the initial settings for cameras (P. 36). For details on other uses
and functions, please refer to “Camera Management Tool User Manual”.
The Camera Management Tool can be installed from the installer.
Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe
Recorded Video Utility
This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera. The
Recorded Video Utility enables you to perform the following operations on recorded videos.
19
• Displaying a list of videos
Note
RM-Lite Viewer RM-Lite Storage Server
Network
Flow of video from the camera
Flow of recorded video
Important
• Playing and deleting videos
• Downloading videos to a computer
For details on using the utility and its functions, please refer to “Recorded Video Utility User Manual”.
The Recorded Video Utility can be installed from the installer.
Installer location: Setup CD-ROM > the [Applications] folder > VBToolsInstall.exe
RM-Lite
This software displays, records and plays back video from up to four cameras via a network.
Software location: Setup CD-ROM > [Applications] folder > RMLiteInstall.exe
RM-Lite Software
Type Overview
RM-Lite Storage Server Up to four cameras can be registered to record video (JPEG).
Plays video recorded in the storage server and displays live video (JPEG/H.264) from
RM-Lite Viewer
RM-Lite Manager Use to register cameras and configure recording schedules.
the camera.
Up to four cameras can be registered for the viewer.
Additional Software/Licenses (Sold Separately)
You can purchase additional software and licenses as necessary.
Canon H.264 Additional User License AUL-VB
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To add the RM-Lite Viewer or RM-Lite Manager, you must purchase RM-Lite-V (sold separately).
For details on the usage, operating environment, and functions of RM-Lite, please refer to “Administrator Manual”.
Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility.
Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video
from a single camera.
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RM-64/RM-25/RM-9
Note
This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and
playing back videos from the camera.
The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can
be registered. By using multiple Storage Servers, you can construct a surveillance system supporting up to 512
cameras.
Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available.
RM-V
This additional license lets you install the RM-64/RM-25/RM-9 RM Manager and RM Viewer on multiple computers.
Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.
RM-Lite-V
This additional license lets you install the RM-Lite Viewer or RM-Lite Manager on multiple computers.
Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.
Before Use
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Note
Operating Environment
For the latest information on this product (firmware and included software, user manual, operating environment, etc.),
please refer to the Canon website.
PC Environment Details
CPU
(Recommended)
Graphics Board
(Recommended)
Memory
(Recommended)
Viewer Display
(Recommended)
OS and
Compatible Web
Browser
Operating System
Language
Intel Core i7-2600 or higher
Not specified
2 GB or higher
1920 x 1080 or higher
Windows Vista Ultimate/Business/Enterprise/Home
Internet Explorer 9 32-bit
Premium SP2 32/64-bit
Windows 7 Ultimate/Professional/Enterprise/Home
Internet Explorer 11 32/64-bit, Chrome 50*
Premium SP1 32/64-bit
Windows 8.1/Windows 8.1 Pro/Windows 8.1
Enterprise 32/64-bit*
1
Windows 10 Pro/Windows 10 Enterprise/Windows 10
Education/Windows 10 Home 32/64-bit
Internet Explorer 11 32/64-bit, Chrome 50*
Internet Explorer 11 32/64-bit, Microsoft
Edge*2, Chrome 50*
2
Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit
Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit, Chrome 50*
Windows Server 2012 Standard 64-bit*
Windows Server 2012 R2 Standard 64-bit*
1
1
Internet Explorer 10 32/64-bit, Chrome 50*
Internet Explorer 11 32/64-bit, Chrome 50*
– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled
Setting Page, Camera Viewer, Mobile Camera Viewer:
German/English/Spanish/French/Italian/Russian/Thai/Turkish/Chinese (Simplified) /Japanese
2
2
2
2
2
*1 Cannot be started from the start screen
*2 Does not support playback of Video (H.264) or audio transmission/reception
• For details on the operating environment of the Camera Management Tool, please refer to “Camera Management Tool User Manual”.
• For information on the operating environment of the Recorded Video Utility, please refer to “Recorded Video Utility User Manual”.
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1
Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2016
Mobile Devices OS Compatible Web Browser
Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/
Surface 3
iPad mini 3/iPad mini 4/
iPad Air/iPad Air 2/
iPhone 6/iPhone 6 Plus/
iPhone 6s/iPhone 6s Plus
Nexus 9 Android 6.0.1 Chrome 47*
Galaxy Tab S 8.4 Android 4.4.2 Chrome 46*
Galaxy Tab S 10.5 Android 4.4.2 Chrome 46*
Nexus 6*
Galaxy S6*
*1 Does not support playback of Video (H.264) or audio transmission/reception
*2 Setting Page and Camera Viewer is not supported
2
2
Windows 10 Home 64-bit
– Must be configured to allow use of JavaScript, and web storage
– For Camera Viewer only, cookies must be enabled
iOS 8.4.1
iOS 9.3.2
– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled
– Setting Page and Camera Viewer is not supported on the iPhone
Android 6.0.1 Chrome 50*
Android 6.0.1 Chrome 50*
Internet Explorer 11,
Microsoft Edge*
1
Safari*
1
1
1
1
1
1
Before Use
23
Steps for Setting Up the Camera
Camera Management Tool
Camera Viewer
Camera Viewer
Step 1 Preparing to Install the camera
Make preparations to use the camera via a network.
Install the necessary software
“Installing Software” (P. 28)
Check/configure the computer and web browser security settings
“Checking/Configuring Security Settings” (P. 31)
Use the Camera Management Tool to configure initial camera settings.
“Configuring Initial Camera Settings” (P. 36)
Step 2 Checking the Camera Connection
Access the camera with a computer to ensure preparations have been properly
completed.
Accessing the Camera to Check Videos
Accessing the camera from the Camera Management Tool (P. 39)
Entering an IP Address from a web browser to access the camera (P. 44)
Step 3 Installing the Camera
Install the camera to suit the environment it will be used in.
“Installation Guide”
Step 4 Using the Camera Viewers
Operate the camera while viewing the video in the Viewer.
“Camera Viewer” (P. 43)
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1
Step 5 Adjusting Advanced Settings According to its Use
Setting Page
Advanced settings can be made in the Setting Menu, such as for
camera control and security, according to how the camera will
be used.
Advanced settings can also be made using the Camera
Management Tool. For details, please refer to “Camera
Management Tool User Manual”.
“Setting Page” (P. 79)
Troubleshooting
Please refer to “Appendix” (P. 203), in case of error messages or problems.
Before Use
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26
Chapter
Camera Setup
To prepare the camera for use, install the necessary software on the computer, and configuring the initial
settings for web browser security and the camera.
When initial settings are complete, access the camera and check if video can be viewed.
Note
Note
Installing Software
Use the setup CD-ROM included with the camera to install the necessary software.
Necessary Software
You will need the following software:
• Camera Management Tool (P. 36)
• Recorded Video Utility
• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)
If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version
appropriate for the version of Internet Explorer used on the computer.
Software Installation
Installation Methods
The software can be installed together using [Easy Installation], or you can select which software to install using
[Custom Installation].
Installing Software
Insert the setup CD-ROM into the drive on the computer.
1
Confirm that all other applications have been closed.
2
Double-click the CD-ROM icon > [Applications] folder > [VBToolsInstall.exe].
3
The installation screen is displayed.
If the [User Account Control] screen is displayed, click [Yes] or [Continue].
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2
Select the installation method.
4
Confirm or select the software that will be installed.
5
If you select [Easy Installation], confirm the software that will be installed and click [Next].
Camera Setup
If you select [Custom Installation], select the software to be installed and click [Next].
The User License Agreement screen is displayed.
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Read through the user license agreement and click [Yes] if you accept it.
6
Installation starts.
Click [Exit] or [Reboot].
7
The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.
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