Canon 1389C001 User Manual

ENGLISH

Network Camera

Operation Guide

This User Manual should be read before using the network camera.

Introduction

Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*.
This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to
ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.

* The cameras described in this manual may include models not available in your country and/or region.

For the latest information on this product (firmware and included software, user manuals, operating environment, etc.),
please refer to the Canon website.

Precautions for Use (Disclaimer)

 Disclaimer

To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be
responsible for any financial losses that may be incurred as a result of the loss of recorded information or images,
regardless of the internal or external cause of the loss.

EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT
DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED
BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE
ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR
WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO
MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NON­INFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE
LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM
THE USE OF THIS MATERIAL OR THE CAMERA.

 Network Security

The user is responsible for the network security of this product and its use.
Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and
regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental
or consequential damages, or liabilities that may be incurred as a result of network security incidents such as
unauthorized accesses.

<Network Security Recommendations>

• Change the password of the camera periodically.

• Change the HTTP or HTTPS port number of the camera.

• Limit access to the camera by network devices.

 LEGAL NOTICE

The user is responsible for compliance with all applicable laws and regulations governing privacy protection and
publicity rights implicated by the use of this product. In some cases, camera and/or audio monitoring or recording
may be restricted or prohibited by the law or regulation, the details of which differ by country and region. Before
installing the product, users should consult the laws and regulations of their country and region, including state and/
or local laws and regulations in such country and region, to ensure that the product is installed in a manner compliant
with all applicable legal requirements. The microphone should not be used if required by local law or regulation. Do
not

install the product in any spaces where occupants or visitors may reasonably have an expectation of privacy,

such as bedrooms, dressing rooms and rest rooms.

The product should be installed in such a manner that it is clearly visible to all persons whose images and voices are
monitored by the product. In addition, signage prominently displayed in close proximity to the product and clearly

2

visible to all persons monitored by the product should inform such persons that the product records both their
images and their conversations.

Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third
party concerning the installation of the product or camera and/or audio monitoring or recording.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright
holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

 Use of Included RM-Lite Software

Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon
shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

License Agreement for Included Software

For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in
the Included Setup CD-ROM LICENSE folder.

Software Type File Name

Camera Management Tool

Recorded Video Utility

Network Video Recording Software RM-Lite RM-Lite-E.txt

VBTools-E.txt

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant
video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or
(2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or
implied for any other use for MPEG-4 standard.

Trademarks

• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Microsoft Edge, Surface and ActiveX are
trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as the Microsoft Windows Operating System.

• This product comes with exFAT, a licensed file system technology from Microsoft.

• iPhone, iPad, iPad mini, iPad Air and Safari are trademarks of Apple Inc.

• microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.

•ONVIF

• All other company or product names used in this manual are trademarks or registered trademarks of their respective
holders.

®

is a trademark of Onvif, Inc.

Open Source Software

The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to
“ThirdPartySoftware-E.pdf” in the OpenSourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s
license conditions are also available in the same folder.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact us at [e-mail]
following information in English or Japanese:

1. Product name and firmware version.

and provide the

3

2. Name of the software module or modules you would like to obtain.

You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill
you for any costs we incur in providing you the source code.

Security Export Control

This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by
governmental agencies.

4

User Manuals

Types of User Manuals

The following describes the different camera user manuals. When you are instructed to reference another manual, its name
will be listed as shown below.

Included User Manuals

Installation Guide

This describes precautions and procedures for installing the camera.

Guides Included on the Setup CD-ROM

Operation Guide (This Guide)

This explains the camera initial settings, camera angle settings, camera viewer operations, settings on the Setting Page,
and troubleshooting, etc.

Mobile Camera Viewer Operation Guide

This explains details on how to use the Mobile Camera Viewer.

Appendix – Specifications

This lists the camera specifications.

Camera Management Tool User Manual

This explains details on how to use the Camera Management Tool.

Recorded Video Utility User Manual

This explains details on how to use the Recorded Video Utility.

Network Video Recording Software RM Series Administrator Manual

This explains details on how to use the RM-Lite video recording software (P. 20).

 Notes

1. Any unauthorized reproduction of this guide is prohibited.

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however,
please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.

How to Use This Operation Guide

The assumed reading format of this operation guide is on a computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the
actual screens displayed.
Descriptions use Windows 8.1 for the operating system, Internet Explorer 11 for the web browser, and the VB-S30VE
for sample screens.
The video size set selected for explanations is [1920x1080/960x540/480x270]. If using a different video size set,
substitute those sizes.

5

Symbols Indicating Camera Models

S30VE

S800VE

S910F

 Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following
symbols.

Symbol Camera Model

VB-S30VE

VB-S800VE

VB-S910F

 Symbols Indicating Safety Precautions

This section explains the symbols used in this guide. The following symbols used in this guide indicate information for
safe use of the product, as well as important and supplemental information the user should know. Be sure to read and
understand this information when using the product.

Symbol Meaning

Warning

Caution

Caution

Important

Failure to follow the instructions indicated by this symbol may result in death or serious
injury. Be sure to follow these warnings to ensure safety.

Failure to follow the instructions indicated by this symbol may result in injury. Be sure to
follow these precautions to ensure safety.

Failure to follow the instructions indicated by this symbol may result in property damage.
Be sure to follow these precautions.

Cautions and restrictions during operation. Make sure to read these carefully.

Note

Supplementary descriptions and reference information.

6

Safety Precautions

This section explains precautions that must be followed when using the camera.
If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be
sure to follow the precautions.

Important Warnings

Caution

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical
device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please
consult your legal advisor to determine whether FDA regulations apply.

FCC NOTICE

Network Camera, Model Name: VB-S910F
This device complies with Part 15 of the FCC Rules. Operatio
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:

n is subject to the following two conditions: (1) This

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such
changes or modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Park, Melville, New York 11747, U.S.A.
Tel No. 1-800-OK-CANON (1-800-652-2666)

Precautions

 Camera Precautions

Warning
If you discover defective conditions such as smoke, strange sounds, heat or strange odors, immediately stop using
the camera and contact your nearest dealer.
Fire or electric shock may result from continued use.

7

S910F

S30VE

Warning
Failure to do the following may result in fire or electric shock.

• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.

• Do not disassemble or modify the camera.

• Do not spray the camera with water, or otherwise make it wet.

• Please do not insert objects like water or metal objects within the camera housing.

• Do not use flammable sprays near the camera.

• Do not leave LAN cables connected when the camera is not in use for long periods.

• Do not damage the connecting cable.

This camera should not be used with medical devices or other life-support systems.
Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due
to video lag or loss.
Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions
above.

Caution

Failure to do the following may result in camera malfunction.

• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.

• Do not expose the camera to strong impact or vibration.

• Do not touch the head or lens of the camera.

• Do not forcibly turn the rotating parts of the camera by hand.

 Precautions for Built-In Camera Functions and Included Software

Caution

Do not use the following built-in camera functions or included software in situations requiring high reliability:

– Intelligent Function
– Network Video Recording Software RM-Lite

These do not guarantee high-precision capture and cannot support applications beyond their intended range of use.
Canon will assume no liability for any accident or damage resulting from the use of these functions or software.

 Maintenance Precautions

Warning
Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera.
Use of these may result in fire or electric shock.

Caution

Periodically inspect the parts and screws for rust and loosening.
For inspections, please contact the dealer where you purchased the product.
Failure to follow these precautions could result in injuries and equipment damage due to falling items.

Cleaning the Camera

Turn off the power before cleaning the camera.

8

 Cleaning the Exterior

Important

1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime.
2 Wipe with a dry cloth.

Grime on the top cover and lens protector may result in focusing problems and/or reduction of image quality. It is recommended
that the cover be cleaned on a regular basis.

 Cleaning the Lens

Use a commercial lens cleaner to remove grime on the lens surface.

• Scratches on the lens surface may result in poor video capture.

• Auto focus functionality may be degraded if the lens surface is dusty or dirty.

S30VE S910F

Camera Disposal

Dispose of the camera in accordance with local laws and regulations.
Be sure to remove the memory card from the camera before the disposal.

9

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

License Agreement for Included Software ............................................................................. 3

Trademarks ............................................................................................................................. 3

Open Source Software............................................................................................................3

Security Export Control ........................................................................................................... 4

User Manuals................................................................................................................... 5

Types of User Manuals ...........................................................................................................5

How to Use This Operation Guide .......................................................................................... 5

Symbols Indicating Camera Models....................................................................................... 6

Safety Precautions ........................................................................................................... 7

Precautions ............................................................................................................................. 7

Cleaning the Camera .............................................................................................................. 8

Camera Disposal .................................................................................................................... 9

Chapter 1 Before Use

Functions of the Network Camera ................................................................................. 18

Camera Software ........................................................................................................... 19

Camera Operations and Settings ......................................................................................... 19

Software Included on the Setup CD-ROM ............................................................................ 19

Additional Software/Licenses (Sold Separately) ................................................................... 20

Operating Environment.................................................................................................. 22

PC Environment Details ........................................................................................................ 22

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)

– As of May 2016.............................................................................................................. 23

Steps for Setting Up the Camera................................................................................... 24

Step 1 Preparing to Install the camera ................................................................................. 24

Step 2 Checking the Camera Connection ............................................................................ 24

Step 3 Installing the Camera................................................................................................. 24

Step 4 Using the Camera Viewers ........................................................................................ 24

Step 5 Adjusting Advanced Settings According to its Use .................................................. 25

Troubleshooting .................................................................................................................... 25

Chapter 2 Camera Setup

Installing Software ......................................................................................................... 28

Necessary Software..............................................................................................................28

Software Installation.............................................................................................................. 28

10

Checking/Configuring Security Settings........................................................................ 31

Checking Firewall Settings.................................................................................................... 31

Adding the Camera IP Address as a Trusted Site................................................................ 32

Settings When Using Windows Server.................................................................................. 33

Configuring Initial Camera Settings ............................................................................... 36

Launching the Camera Management Tool ........................................................................... 36

Searching for Cameras ......................................................................................................... 36

Setting up Networks.............................................................................................................. 38

Adding the Camera’s IP Address to Trusted Sites ............................................................... 39

Checking the Video............................................................................................................... 39

Accessing the Camera from Web Browser........................................................................... 40

Chapter 3 Camera Viewer

Viewing Video with the Camera Viewer ......................................................................... 44

Launching the Camera Viewer.............................................................................................. 44

Switching to the Administrator or an Authorized User .......................................................... 46

Camera Viewer Screen ......................................................................................................... 49

Checking Information............................................................................................................54

Changing the Reception Video Size and Display Screen Size ..................................... 55

Changing the Reception Video Size/Format and Display Screen Size ................................ 55

Displaying in Full Screen Mode ............................................................................................ 56

Operating the Camera ................................................................................................... 59

Obtaining Camera Control Privileges ................................................................................... 59

Using Pan/Tilt/Zoom.............................................................................................................. 60

Adjusting Video..................................................................................................................... 64

Using Backlight Compensation ............................................................................................ 65

Using Presets or the Home Position ..................................................................................... 65

Viewer PTZ and Digital PTZ ........................................................................................... 67

Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 67

Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 68

Saving Snapshots.......................................................................................................... 71

Recording Video to a Memory Card.............................................................................. 72

Recording Videos Manually.................................................................................................. 72

Confirming Recorded Video ................................................................................................. 73

Receiving/Transmitting Audio........................................................................................ 74

Receiving Audio.................................................................................................................... 74

Transmitting Audio................................................................................................................ 74

Checking the Status of Event Detection ........................................................................ 76

Operating External Device Output........................................................................................ 76

Checking the Status of Event Detection ............................................................................... 76

Chapter 4 Setting Page

How to Use The Setting Page........................................................................................ 80

Accessing the Setting Page.................................................................................................. 80

Common Setting Page Operations ....................................................................................... 81

Operating the Video Display Area ........................................................................................ 82

About Each Setting Page...................................................................................................... 84

[Basic] > [Network]

Configuring Network Settings .................................................................................. 87

LAN ....................................................................................................................................... 87

IPv4 ....................................................................................................................................... 87

IPv6 ....................................................................................................................................... 88

DNS....................................................................................................................................... 89

mDNS.................................................................................................................................... 90

11

[Basic] > [User Management]

Configuring Accounts and Privileges....................................................................... 91

Administrator Account .......................................................................................................... 91

Authorized User Account...................................................................................................... 91

User Authority ....................................................................................................................... 92

[Basic] > [Date and Time]

Setting the Date/Time............................................................................................... 93

Current Date and Time.......................................................................................................... 93

Setting ................................................................................................................................... 93

[Basic] > [Video]

Setting Video Size and Quality................................................................................. 95

All Videos .............................................................................................................................. 95

JPEG ..................................................................................................................................... 96

H.264(1) ................................................................................................................................ 96

H.264(2) ................................................................................................................................ 97

[Basic] > [Viewer]

Configuring the Viewer............................................................................................. 98

General ................................................................................................................................. 98

Viewer Settings ..................................................................................................................... 98

[Camera] > [Camera]

Setting General Camera Controls .......................................................................... 100

Camera Name.....................................................................................................................100

Camera Control................................................................................................................... 100

Day/Night (When Auto Is Set) ............................................................................................. 101

Installation Conditions.........................................................................................................101

Camera Position Control ..................................................................................................... 101

External Input Device.......................................................................................................... 101

External Output Device....................................................................................................... 102

[Camera] > [Initial Setting]

Setting Initial Video Settings................................................................................... 103

Camera Position.................................................................................................................. 103

Camera Settings .................................................................................................................104

[Camera] > [Panorama]

Creating a Panorama Image .................................................................................. 110

Creating a Panorama Image............................................................................................... 110

Saving the Panorama Image as an Image File/Opening the Image File ............................ 112

Capture Settings ................................................................................................................. 113

[Camera] > [Restrict View]

Setting View Restriction.......................................................................................... 114

Configuring View Restrictions ............................................................................................. 115

12

[Camera] > [Preset]

Registering Presets ................................................................................................ 118

Registering a Preset............................................................................................................118

[Camera] > [Preset Tour]

Setting the Preset Tour Route ................................................................................ 121

Screen Composition............................................................................................................ 121

Tour Route Settings.............................................................................................................122

[Video and Audio] > [ADSR]

Reducing Data Size by Lowering Video Quality in Specific Areas ........................ 124

Specified Area .................................................................................................................... 124

ADSR................................................................................................................................... 125

[Video and Audio] > [On-screen display]

Displaying Date, Time and Text on the Video........................................................ 127

On-Screen Display.............................................................................................................. 127

[Video and Audio] > [Privacy Mask]

Setting Privacy Mask.............................................................................................. 129

Registering Privacy Masks.................................................................................................. 129

Changing/Deleting a Privacy Mask..................................................................................... 131

[Video and Audio] > [Audio]

Setting Audio Input/Output..................................................................................... 132

General Sound .................................................................................................................... 132

Audio Server ....................................................................................................................... 133

Sound Clip Upload 1 to 3.................................................................................................... 133

[Server] > [Server]

HTTP, SNMP and FTP Server Settings ................................................................... 135

HTTP Server........................................................................................................................ 135

SNMP Server....................................................................................................................... 135

SNMP v1 and v2c Server .................................................................................................... 136

SNMP v3 Server ..................................................................................................................136

FTP Server........................................................................................................................... 136

WS-Security......................................................................................................................... 137

[Server] > [Video Server]

Video Transmission Settings .................................................................................. 138

Video Server........................................................................................................................ 138

[Server] > [RTP Server]

RTP Settings........................................................................................................... 139

RTP Server .......................................................................................................................... 139

Audio Multicast ................................................................................................................... 139

RTP Streaming 1 to 5 .......................................................................................................... 140

[Video Record] > [Upload]

HTTP and FTP Upload Settings ............................................................................. 141

Video Record Setting.......................................................................................................... 141

General Upload................................................................................................................... 141

HTTP Upload....................................................................................................................... 142

FTP Upload ......................................................................................................................... 143

[Video Record] > [E-mail Notification]

Setting E-mail Notification ...................................................................................... 145

E-mail Notification ............................................................................................................... 145

[Event] > [External Device]

External Device Input Triggered Operation Settings ............................................. 147

External Device Output....................................................................................................... 147

External Device Input.......................................................................................................... 148

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[Event] > [Audio Detection]

Abnormal Audio Input Triggered Operation Settings ............................................ 150

Volume Detection................................................................................................................150

[Event] > [Timer]

Timer Triggered Operation Settings....................................................................... 152

Timer 1 to 4 ......................................................................................................................... 152

[Event] > [Intelligent Function]

- Overview - ............................................................................................................ 154

Intelligent Function.............................................................................................................. 154

Notes on Intelligent Function Settings and Operations ...................................................... 157

Registering Presets.............................................................................................................158

[Event] > [Intelligent Function]

- Video Detection - ................................................................................................ 159

Steps for Configuring Video Detection ............................................................................... 159

Configuring Detection Criteria ([Detection Criteria] Tab) ................................................... 163

Configuring Operations for “Detected” ([Event] Tab)......................................................... 173

Checking Event Status........................................................................................................ 173

Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area

and Detection Results (Display Options) ....................................................................... 174

Reducing Effects of Lighting Change (Detections Settings) .............................................. 174

Context Menu...................................................................................................................... 175

[Event] > [Intelligent Function]

- Shared Operations -............................................................................................. 176

Configuring Operations for “Detected” ([Event] Tab)......................................................... 176

Restarting Intelligent Function ............................................................................................ 177

[Event] > [Switch Day/Night]

Executing Presets When Switching Day/Night Mode ............................................ 178

Day/Night Mode Switching ................................................................................................. 178

[Event] > [Linked Event]

Using Event Combinations..................................................................................... 179

Linked Event 1 to 4 .............................................................................................................179

Linked Event Operation Examples...................................................................................... 181

[Security] > [Host Restrictions]

Setting Access Restrictions ................................................................................... 183

IPv4 Host Access Restrictions ............................................................................................ 183

IPv6 Host Access Restrictions ............................................................................................ 184

[Security] > [SSL/TLS]

Setting HTTP Communication Encryption .............................................................. 185

Certificates.......................................................................................................................... 185

Certificate Management...................................................................................................... 186

Encrypted Communications................................................................................................ 186

14

[Security] > [802.1X]

Network Port Authentication Settings..................................................................... 188

802.1X Authentication ......................................................................................................... 188

Authentication Method ........................................................................................................ 188

[Security] > [IPsec]

Setting IPsec .......................................................................................................... 190

IPsec ................................................................................................................................... 190

Auto Key Exchange Settings .............................................................................................. 191

IPsec Set 1 to 5 ................................................................................................................... 191

[Memory Card]

Memory Card Operations and Information Display ............................................... 194

Video Record Setting.......................................................................................................... 194

Memory Card Operations ................................................................................................... 194

Memory Card Information ................................................................................................... 196

[Maintenance] > [General]

Displaying Camera Device Information and Perform Maintenance ....................... 197

Device Information..............................................................................................................197

Tool ..................................................................................................................................... 197

Initialization ......................................................................................................................... 197

[Maintenance] > [Backup / Restore]

Saving/Restoring Camera Settings ........................................................................ 199

Backup / Restore ................................................................................................................199

[Maintenance] > [Update Firmware]

Updating the Camera Firmware ............................................................................. 200

Device Information..............................................................................................................200

Updating Firmware ............................................................................................................. 200

[Maintenance] > [Log]

Checking/Sending Camera Log Information.......................................................... 201

View Logs............................................................................................................................ 201

Log Notifications ................................................................................................................. 201

Chapter 5 Appendix

Modifiers ...................................................................................................................... 204

Troubleshooting ........................................................................................................... 206

List of Log Messages .................................................................................................. 208

Log Messages on the Camera............................................................................................ 208

Error Log ............................................................................................................................. 208

Warning log......................................................................................................................... 213

Notification log .................................................................................................................... 216

List of Viewer Messages .............................................................................................. 220

Messages Displayed in the Information Display................................................................. 220

Restoring Factory Default Settings .............................................................................. 222

Restoring the Initial Settings from a Web Browser.............................................................. 222

Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 222

List of Factory Default Settings .................................................................................... 224

Index............................................................................................................................ 234

15

16

Chapter

Before Use

This chapter explains the camera functions, software and operating environment.

It also describes the flow from preparation and setup through to actual use.

Functions of the Network Camera

Uploading

video

Recording to

memory card*

Operation and setup by

administrator

Operation by guest users

Monitoring by

intelligent functions

Outputting audio

Using external devices

Monitoring by guards, etc.

Inputting audio

A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and
perform monitoring using the various intelligent functions of the camera.
However, the functions that can be used differ depending on the model. For the difference in functions by model, please
refer to the table below.

* In this guide, “memory card” refers to the memory cards that can be used by the cameras.

 Table of Function Compatibility by Model

The functions for which availability differs depending on the model are shown below.

S30VE

Pan/Tilt  --

Zoom  - 

Focus  - 

Preset Tour -  -

Event triggered preset movement  - 

Panorama Creation  --

View Restriction Setting  - 

Rotate Video Display - 

Maximum number of registered presets 65 21

S800VE

S910F

18

1

Note

Note

Camera Software

The following software is available for efficiently configuring and operating the camera.

Camera Operations and Settings

Camera operations are performed using the Camera Viewer/Mobile Camera Viewer.
Camera settings are specified from the Setting Page.

 Camera Viewer (P. 43) /Mobile Camera Viewer

Controls the camera, and monitors video and various events.
You can use the Camera Viewer (mainly for computers) and the Mobile Camera Viewer (mainly for devices with a
screen size of 7 inches or less).
The functions available in the Viewer differ according to the user authority (P. 47).

For details on using Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.

 Setting Page (P. 79)

Before Use

The Setting Page is for the administrator to configure and manage the camera.

Software Included on the Setup CD-ROM

To use the software on the included setup CD-ROM, install the software on the computer.

.NET Framework 3.5 SP1 (when using Internet Explorer 9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary to use
Camera Management Tool and Recorded Video Utility.
If it is not installed on the computer, it will be automatically installed when using the installer (P. 28).

 Camera Management Tool (P. 36)

This tool is used for batch managing multiple cameras, from initial settings to performing maintenance. The Camera
Management Tool can perform the following tasks.

• Detecting cameras

• Set various camera settings.

• Display the Viewer and the Setting Page.

• Update firmware, back up/restore settings, perform memory card and other operations, as well as camera
maintenance.

This guide explains how to use this tool to configure the initial settings for cameras (P. 36). For details on other uses
and functions, please refer to “Camera Management Tool User Manual”.

The Camera Management Tool can be installed from the installer.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Recorded Video Utility

This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera. The
Recorded Video Utility enables you to perform the following operations on recorded videos.

19

• Displaying a list of videos

Note

RM-Lite Viewer RM-Lite Storage Server

Network

Flow of video from the camera

Flow of recorded video

Important

• Playing and deleting videos

• Downloading videos to a computer

For details on using the utility and its functions, please refer to “Recorded Video Utility User Manual”.

The Recorded Video Utility can be installed from the installer.

Installer location: Setup CD-ROM > the [Applications] folder > VBToolsInstall.exe

 RM-Lite

This software displays, records and plays back video from up to four cameras via a network.

Software location: Setup CD-ROM > [Applications] folder > RMLiteInstall.exe

RM-Lite Software

Type Overview

RM-Lite Storage Server Up to four cameras can be registered to record video (JPEG).

Plays video recorded in the storage server and displays live video (JPEG/H.264) from

RM-Lite Viewer

RM-Lite Manager Use to register cameras and configure recording schedules.

the camera.
Up to four cameras can be registered for the viewer.

Additional Software/Licenses (Sold Separately)

You can purchase additional software and licenses as necessary.

 Canon H.264 Additional User License AUL-VB

20

To add the RM-Lite Viewer or RM-Lite Manager, you must purchase RM-Lite-V (sold separately).

For details on the usage, operating environment, and functions of RM-Lite, please refer to “Administrator Manual”.

Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility.
Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video
from a single camera.

1

 RM-64/RM-25/RM-9

Note

This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and
playing back videos from the camera.
The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can
be registered. By using multiple Storage Servers, you can construct a surveillance system supporting up to 512
cameras.

Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available.

 RM-V

This additional license lets you install the RM-64/RM-25/RM-9 RM Manager and RM Viewer on multiple computers.
Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

 RM-Lite-V

This additional license lets you install the RM-Lite Viewer or RM-Lite Manager on multiple computers.
Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

Before Use

21

Note

Operating Environment

For the latest information on this product (firmware and included software, user manual, operating environment, etc.),
please refer to the Canon website.

PC Environment Details

CPU
(Recommended)

Graphics Board
(Recommended)

Memory
(Recommended)

Viewer Display
(Recommended)

OS and
Compatible Web
Browser

Operating System
Language

Intel Core i7-2600 or higher

Not specified

2 GB or higher

1920 x 1080 or higher

Windows Vista Ultimate/Business/Enterprise/Home

Internet Explorer 9 32-bit

Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise/Home

Internet Explorer 11 32/64-bit, Chrome 50*

Premium SP1 32/64-bit

Windows 8.1/Windows 8.1 Pro/Windows 8.1
Enterprise 32/64-bit*

1

Windows 10 Pro/Windows 10 Enterprise/Windows 10
Education/Windows 10 Home 32/64-bit

Internet Explorer 11 32/64-bit, Chrome 50*

Internet Explorer 11 32/64-bit, Microsoft
Edge*2, Chrome 50*

2

Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit

Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit, Chrome 50*

Windows Server 2012 Standard 64-bit*

Windows Server 2012 R2 Standard 64-bit*

1

1

Internet Explorer 10 32/64-bit, Chrome 50*

Internet Explorer 11 32/64-bit, Chrome 50*

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled

Setting Page, Camera Viewer, Mobile Camera Viewer:
German/English/Spanish/French/Italian/Russian/Thai/Turkish/Chinese (Simplified) /Japanese

2

2

2

2

2

*1 Cannot be started from the start screen
*2 Does not support playback of Video (H.264) or audio transmission/reception

• For details on the operating environment of the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

• For information on the operating environment of the Recorded Video Utility, please refer to “Recorded Video Utility User Manual”.

22

1

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2016

Mobile Devices OS Compatible Web Browser

Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/

Surface 3

iPad mini 3/iPad mini 4/
iPad Air/iPad Air 2/
iPhone 6/iPhone 6 Plus/
iPhone 6s/iPhone 6s Plus

Nexus 9 Android 6.0.1 Chrome 47*

Galaxy Tab S 8.4 Android 4.4.2 Chrome 46*

Galaxy Tab S 10.5 Android 4.4.2 Chrome 46*

Nexus 6*

Galaxy S6*

*1 Does not support playback of Video (H.264) or audio transmission/reception
*2 Setting Page and Camera Viewer is not supported

2

2

Windows 10 Home 64-bit

– Must be configured to allow use of JavaScript, and web storage
– For Camera Viewer only, cookies must be enabled

iOS 8.4.1
iOS 9.3.2

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage
– For Camera Viewer only, cookies must be enabled
– Setting Page and Camera Viewer is not supported on the iPhone

Android 6.0.1 Chrome 50*

Android 6.0.1 Chrome 50*

Internet Explorer 11,
Microsoft Edge*

1

Safari*

1

1

1

1

1

1

Before Use

23

Steps for Setting Up the Camera

Camera Management Tool

Camera Viewer

Camera Viewer

Step 1 Preparing to Install the camera

Make preparations to use the camera via a network.

Install the necessary software

 “Installing Software” (P. 28)

Check/configure the computer and web browser security settings

 “Checking/Configuring Security Settings” (P. 31)

Use the Camera Management Tool to configure initial camera settings.

 “Configuring Initial Camera Settings” (P. 36)

Step 2 Checking the Camera Connection

Access the camera with a computer to ensure preparations have been properly
completed.

Accessing the Camera to Check Videos

 Accessing the camera from the Camera Management Tool (P. 39)

 Entering an IP Address from a web browser to access the camera (P. 44)

Step 3 Installing the Camera

Install the camera to suit the environment it will be used in.

 “Installation Guide”

Step 4 Using the Camera Viewers

Operate the camera while viewing the video in the Viewer.

 “Camera Viewer” (P. 43)

24

1

Step 5 Adjusting Advanced Settings According to its Use

Setting Page

Advanced settings can be made in the Setting Menu, such as for
camera control and security, according to how the camera will
be used.
Advanced settings can also be made using the Camera
Management Tool. For details, please refer to “Camera
Management Tool User Manual”.

 “Setting Page” (P. 79)

Troubleshooting

Please refer to “Appendix” (P. 203), in case of error messages or problems.

Before Use

25

26

Chapter

Camera Setup

To prepare the camera for use, install the necessary software on the computer, and configuring the initial

settings for web browser security and the camera.

When initial settings are complete, access the camera and check if video can be viewed.

Note

Note

Installing Software

Use the setup CD-ROM included with the camera to install the necessary software.

Necessary Software

You will need the following software:

• Camera Management Tool (P. 36)

• Recorded Video Utility

• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)

If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version
appropriate for the version of Internet Explorer used on the computer.

Software Installation

 Installation Methods

The software can be installed together using [Easy Installation], or you can select which software to install using
[Custom Installation].

 Installing Software

Insert the setup CD-ROM into the drive on the computer.

1

Confirm that all other applications have been closed.

2

Double-click the CD-ROM icon > [Applications] folder > [VBToolsInstall.exe].

3

The installation screen is displayed.

If the [User Account Control] screen is displayed, click [Yes] or [Continue].

28

2

Select the installation method.

4

Confirm or select the software that will be installed.

5

If you select [Easy Installation], confirm the software that will be installed and click [Next].

Camera Setup

If you select [Custom Installation], select the software to be installed and click [Next].

The User License Agreement screen is displayed.

29

Read through the user license agreement and click [Yes] if you accept it.

6

Installation starts.

Click [Exit] or [Reboot].

7

The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.

30

2

Note

Checking/Configuring Security Settings

Camera configuration and operation may be blocked, depending on the security functions of the operating system and web
browser.
Change or check security settings beforehand.

Checking Firewall Settings

To use the software included on the setup CD-ROM on computers where Windows Firewall is enabled, you may need to
add each software as an application allowed to communicate via the firewall.

Even if you do not perform the following steps, you can still add the each software with the [Windows Security Alert] dialog box that is
displayed when you launch the software included on the setup CD-ROM.

Click [System and Security] > [Windows Firewall] in [Control Panel].

1

Click [Allow an app or feature through Windows Firewall].

2

Camera Setup

31

Note

Click [Change settings] > [Allow another app].

3

Select the software to use, such as [Camera Management Tool], and click [Add].

4

32

Adding the Camera IP Address as a Trusted Site

When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the
camera to the list of trusted sites.

• Set the camera IP address with the Camera Management Tool (P. 38).

• The IP address of the camera can also be added as a trusted site using the Camera Management Tool (P. 39).

Click [Network and Internet] > [Internet Options] in [Control Panel].

1

Click the [Security] tab.

2

2

Note

Click [Trusted sites] > [Sites].

3

The [Trusted sites] dialog box is displayed.

Enter the IP address of the camera under [Add this website to the zone], then click [Add].

4

Camera Setup

• Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected.

The camera’s IP address will be added to the [Websites] list.

• You can add IP addresses for multiple cameras by using a wildcard (*) when entering the IP address.

For example, if you enter “192.160.1.*”, all cameras that share the “192.160.1” portion of the address will be added as trusted
sites.

Settings When Using Windows Server

 Adding “about:internet” and the Camera Host Name

The Viewer and the Setting Page will not launch when IE ESC (Internet Explorer Enhanced Security Configuration) is
enabled in Windows Server 2008/Windows Server 2012.
Before using the tools, add “about:internet” and the host name for the connected camera in the Internet Explorer
“local intranet” or “trusted sites” list.

33

Important

When “about:internet” is added, the security level in Windows 7 is the same as when using Internet Explorer. After using the

Important

Viewer and the Setting Page, it is recommended that you remove “about:internet” and the camera host name as necessary and
restore the original security level.

 Security Settings When Using an SSL/TLS Connection

When an SSL/TLS connection to the camera is made from a web browser (Internet Explorer 9/10/11) in Windows
Server 2008/Windows Server 2012, the following operations may cause the blocked content dialog box to display,
and prevent further operation.

• The launching of the Viewer and the Setting Page

• Audio reception from the Viewer

This occurs when Internet Explorer Enhanced Security Configuration (IE ESC) is enabled in Internet Explorer 9/10/11.
Use the procedures below to change this setting.

Click [Network and Internet] > [Internet Options] in [Control Panel].

1

Click the [Advanced] tab.

2

Clear the [Do not save encrypted pages to disk] checkbox in [Security].

3

Note that when Internet Explorer Enhanced Security Configuration is turned back on, the [Do not save encrypted pages to disk]
checkbox also becomes enabled.

 Sound Settings for Using the Audio Functions

34

In Windows Server 2008/Windows Server 2012, the sound function is disabled by default.
To use audio functions with the viewer, follow the steps below to enable the sound function.

Open [Control Panel] and click [Hardware].

1

2

Click [Sound].

2

The [Audio Service Not Running] dialog box is displayed.

Click [Yes].

3

The [Sound] dialog box is displayed.

Camera Setup

Click the [Playback] tab to confirm that an audio device has been installed.

4

If no audio device is installed, refer to your computer manual.

35

Note

Note

Configuring Initial Camera Settings

To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings,
and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings.
This section describes the procedure for configuring the initial settings for a camera with the factory default settings, such
as the administrator account and the network settings using the Camera Management Tool.

For details on using the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

Launching the Camera Management Tool

Launch the Camera Management Tool that was installed onto the computer from the setup CD-ROM.

Connect the camera and computer to the same network and turn on the power.

1

Double-click the [Camera Management Tool] icon on the desktop.

2

The Camera Management Tool launches and the main screen is displayed.

36

Searching for Cameras

Search for cameras connected to the same network as the computer in which the Camera Management Tool is installed,
and add them to the camera list.

Cameras with the factory default settings are configured to obtain an IP address from the DHCP server. Detect the camera using a DHCP
environment or an IPv6 environment.
If you configure the settings using other environments, please refer to “Accessing the Camera from Web Browser” (P. 40).

2

Note

Click the [Search Cameras] icon.

1

The [Search Cameras] dialog box is displayed.

Click [Search].

2

Detected cameras will be displayed in the camera list.
When a dialog indicating that a camera requiring an administrator to be registered has been found, click [OK].

Camera Setup

If a camera is not detected, even though it is connected to the same network, click again to perform detection.

 Registering the Administrator Account

Register the administrator account for cameras with [Admin Required] displayed for [Connection Status].

Select a camera in the camera list and click the [Camera Settings] > [Register Administrator Account].

1

Alternatively, double-click [Admin Required] for [Connection Status].

The [Register Administrator Account] dialog box is displayed.

37

Set the Administrator Name and Administrator Password.

(1)

(2)

(3)

2

(1) [Administrator Name]

Enter the administrator name using only alphanumeric characters, hyphens, and underscores.

(2) [Administrator Password]

Enter the administrator password.

(3) [Confirm Administrator Password]

Enter the administrator password again for confirmation.

Click [OK].

3

A dialog confirming whether you want to reboot the camera is displayed.
Click [OK] to reboot the camera.
[Connection Status] will change to [Connectable] after the camera is rebooted.

Setting up Networks

Configure the network settings of the camera.
Select the camera in the camera list, click [Network] in [Camera Settings] > [Basic Camera Settings], and configure the
settings.
The Camera Management Tool also enables you to select multiple cameras from the camera list to configure.

38

2

Adding the Camera’s IP Address to Trusted Sites

Note

Camera Setup

When the security level for internet sites and intranet sites is set to [High] in Internet Explorer, it is necessary to add the IP
address of the camera to the list of trusted sites.

Select a camera from the camera list.

1

Click the [Maintenance] menu > [Add to Trusted Sites].

2

A confirmation message is displayed.

Click [Yes].

3

The camera will be added as a trusted site for Internet Explorer.

The added information will be loaded when Internet Explorer is restarted. Close and restart Internet Explorer if it is running.

Checking the Video

After configuring the initial settings of the camera, access the camera to check whether video is displayed correctly.

Launch the Camera Management Tool (P. 36)

1

Select the camera to open the Viewer in the camera list.

2

Click [Viewer].

3

39

The authentication screen for the Viewer is displayed (P. 45).

Note

Important

Enter the administrator name and administrator password (P. 37), and click [OK].

4

The web browser starts and the Camera Viewer is displayed.

Accessing the Camera from Web Browser

Cameras with the factory default settings are configured to obtain an IP address from the DHCP server. However, you can
access a camera connected to a network environment without a response from the DHCP server by entering a specific IP
address (192.168.100.1).

40

The web browser only starts when [Connectable] or [Connectable (error)] is displayed for [Connection Status].

• You can only access a camera 30 seconds after connecting the camera to the network environment without a response from the DHCP
server using the 192.168.100.1 IP address.

• If there is a response from the DHCP server after 30 seconds has elapsed, the camera switches to the address assigned by the DHCP
server.

• When accessing a camera by entering 192.168.100.1 in a web browser, set the computer to an IP address with the same subnet
(255.255.255.0).

• If multiple cameras with the factory default settings exist on the same network, the cameras cannot be accessed.

2

Launch the web browser.

1

Enter 192.168.100.1, and press the Enter key.

2

The [Initial Settings] top page will be displayed.

Enter the administrator name and administrator password, and click [Apply].

3

After the camera reboots, the Setting Page is displayed and you can configure the settings.

Camera Setup

41

42

Chapter

Camera Viewer

Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and

check the status of events.

Note

Note

Note

Viewing Video with the Camera Viewer

You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display.

If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of
the displayed web page may be discarded.
In this case, enter the authentication information again.

Launching the Camera Viewer

You can enter the IP address set with the Camera Management Tool (P. 38) directly into a web browser to display the
Setting Page of the camera, and start the Viewer from the Setting Page.

For details on settings in the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

Launch the web browser.

1

Enter the IP address, and press the Enter key.

2

The authentication screen for Setting Page will be displayed.

Enter the Administrator Name and Administrator Password (P. 37) and click [OK].

3

The Setting Menu is displayed.

You can set [Basic] > [Viewer] > [General] > [Default Page] to [Display Viewer] in the setting menu to set the Viewer as the default
page (P. 98).

Click [Viewer].

4

44

3

The authentication screen for the Viewer is displayed.

Authentication screen for the Setting Page Authentication screen for the Viewer

Enter the administrator name and administrator password (P. 37), and click [OK].

5

The Camera Viewer is displayed.

Camera Viewer

 User Authentication

When you use the Viewer and the Setting page, an authentication screen is displayed, and you are prompted to enter
a user name and password.
If you enter the wrong user name or password, you will not be able to connect to the camera. Enter the correct user
name and password and connect to the camera.
When [Basic] > [Viewer] > [Viewer Settings] > [User Authentication] on the Setting Page is set to [Do not
authenticate], the authentication screen is not displayed when connecting the Viewer.

The administrator name and administrator password are set using the Camera Management Tool (P. 37).

45

Note

Important

• Change the administrator password periodically to enhance system security. Do not forget the new password.

• Restore factory default settings if you have forgotten the administrator account (P. 222). However, you will become unable to
connect to the camera because the administrator account is also initialized. Use the Camera Management Tool to configure the
initial settings (P. 36).

• It is strongly recommended that you clear the [Remember my credentials] checkbox when an authorized user shares a Viewer
on the same computer.

• Only administrators can connect to a camera using the Setting Page.

• When IE ESC (Internet Explorer Enhanced Security Configuration) is enabled in Windows Server 2008/Windows Server 2012, the
blocked content dialog box may be displayed when attempting to access the Setting Page or the viewer. If this happens, please
register the camera IP address as a trusted site (P. 32).

Switching to the Administrator or an Authorized User

If [Basic] > [Viewer] > [Viewer Settings] > [User Authentication] is set to [Do not authenticate] on the Setting Page, an
authentication screen is not displayed when connecting to the Viewer, and you can use the Viewer as a guest user. Guest
users cannot perform some operations with the Viewer, but you can also switch the user in order to use the Viewer as an
administrator or authorized user.

Click the [Main] button.

1

46

The [Main] menu will be displayed.

Click [Switch Users].

2

3

The user authentication window is displayed.

Note

Enter a user name and password and click [OK].

3

The Viewer for the user entered for user authentication is displayed.

Camera Viewer

In environments without a proxy server, select [Network and Internet] > [Internet Options] > the [Connections] tab > [LAN settings],
and clear the [Automatically detect settings] checkbox in [Control Panel].

 Camera Viewer Access Restrictions

You can set authorized users, which require user authentication, and guest users, which do not require
authentication.
The functions that each user can use in the Camera Viewer depend on the privileges assigned to the user (P. 92).

Administrator:

The user assigned all privileges.
Access the Viewer using the administrator name and password registered for the administrator account (P. 37).
The administrator can disable all the privileges of an authorized user or a guest user, and completely prohibit
authorized users and guest users from accessing the camera.

Authorized user:

An authorized user has higher privileges than a guest user.
It is necessary to register the user name and password (P. 91).

Guest user:

This user can only use a limited set of functions.
Can access the Viewer without performing user authentication.

The four types of privileges for using the Viewers are privileged camera control, camera control, video distribution
and audio distribution.
The scope of each privilege and whether it can be granted to a user is shown below.

47

Note

Privilege

Important

Scope of Privilege

Grant to Authorized
Users

Privileged Camera
Control

Can perform the most
operations after the
administrator.

Camera Control Video Distribution Audio Distribution

Can perform some
Viewer operations.

View Video with the
Viewer

Receive Audio with
the Viewer

Yes Yes Yes Yes

Grant to Guest Users No Yes Yes Yes

If an item in [Privileged Camera Control], [Camera Control], or [Video Distribution] is set to [Enable], the items above
and to the right of that item are also set to [Enable]. If an item is set to [Disable], the items below and to the left of that
item are also set to [Disable].
In the rows, more powerful privileges are on the left and less powerful privileges are on the right. However, audio
distribution can be set separately.
In the columns, authorized users have higher privileges than guest users.

• Multiple computers cannot connect to a single camera at the same time using the same administrator account.
An authorized user or a guest user can connect to the camera from multiple computers at the same time. However, when
controlling the camera, authorized users are given priority of the camera control, and guest users are placed in a queue.

• [Basic] > [Viewer] > [General] > [Default Page] must be set to [Display Viewer] to enable authorized users and guest users to
connect to the camera.

• With the factory default settings, authorized users are assigned privileges for camera control.

• With the factory default settings, guest users are assigned privileges for camera control, video distribution, and audio distribution.

48

3

Camera Viewer Screen

(T)

(S)

(2)

(3)

(4)

(5)

(6)

(8)

(9)

(10)

(11)

(7)

(17)

(18)

(19)

(20)

(21)

(22)

(24)

(25)

(14)

(12)

(13)

(15)

(1)

(22)

(23)

(16)

(A)

(B)

(C)

(D)

(K)

(L)

(M)

(N)

(R)

(U)

(V)

(17) (20)(18) (19)

(E)

(F)

(G)

(H)

(I)

(J)

(O)

(P)

(Q)

The privileges required for operating the Viewer are indicated with the following symbols.

Administrator Privileges

Privileged Camera Control or higher privileges

Camera Control or higher privileges

No Symbol Video Distribution or higher privileges

Audio Distribution privileges

Camera Viewer

49

(1) Video Display Area

S30VE

Displays video received from the camera.

(2) [Reconnect] Button

Reconnects to the camera. Can be operated when the Viewer is not connected to the camera.

(3) [Full Screen Mode] Button

Video is displayed in full screen mode (P. 56).

(4) [Switch Area Zoom/Drag to Move] Button

Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 61).

(5) [BLC] (Back Light Compensation) Button

Turns on/off backlight compensation. This control is effective when the video is dark due to backlight (P. 65).

(6) [Memory Card Recording] Button

Start and stop video recording to a memory card (P. 72).

(7) [Obtain/Release Camera Control Privileges] Button

Obtain and release the camera control privileges (P. 59).

(8) [Snapshot] Button

Open the snapshot panel and display a still image of the moment you clicked the button in the control display
area (P. 71).

(9) [Viewer PTZ] Button

Starts/stops the Viewer PTZ. When started, the Viewer PTZ panel is displayed in the control display area (P. 67).

(10) [Digital PTZ] Button

Starts/stops the Digital PTZ. When started, the Digital PTZ panel is displayed in the control display area (P. 68).

(11) [Panorama Display] Button

Displays the panorama display panel in the control display area (P. 63).

(12) [Close] Button

Closes the panels displayed in the control display area.

(13) Snapshot Tab

Click this to switch the control display area to the snapshot panel (P. 71).

S30VE

(14) Viewer PTZ/Digital PTZ Tab

Click this to switch the control display area to the Viewer PTZ/Digital PTZ panel (P. 67).

(15) Panorama Display Tab

Click this to switch the control display area to the panorama display panel (P. 63).

(16) Control Display Area

Click (13), (14), or (15) to display the snapshot panel, Viewer PTZ/Digital PTZ panel, or panorama display panel.

S30VE

50

3

(17) [Main] Menu

(A)

(B)

(C)

(D)

(E)

(F)

(G)

(H)

(I)

(J)

Switches the language or user, and switches the Setting Page or Mobile Camera Viewer.

(A) [Language] Button

Switches the display language.

(B) [Switch Users]

Use this to log in as an administrator or authorized user (P. 46).

(C) [Setting Page]

The screen switches to the Setting Page (P. 80).

(D) [Mobile Camera Viewer]

Switches the connection to the Mobile Camera Viewer. For details on Mobile Camera Viewer, please refer
to “Mobile Camera Viewer Operation Guide”.

Camera Viewer

(18) [Video and Audio] Menu

Configures the video display size and audio transmission/reception of the Viewer.

(E) Video Size

Select the video reception size and video format from the camera (P. 55).

(F) H.264 Reception

Selects whether to enable or disable H.264 video reception (P. 55).
For guest users, [H.264] is displayed if [Enable] is set in [Basic] > [Viewer] > [Viewer Settings] > [H.264 for
Guest Users] on the Setting Page (P. 99).

(G) Display Size

Select the video display size for the screen (P. 55).

(H) Maximum Frame Rate

Select the maximum frame rate for JPEG video (P. 56).

(I) Audio Reception

Start/stop audio reception from the camera and set the volume (P. 74).

(J) Audio Transmission

Start/stop audio transmission from the camera, and set the volume and transmission time (P. 74).

51

(19) [Camera Operation] Menu

(K)

(L)

(M)

(N)

(O)

(P)

(Q)

S30VE

S910F

S30VE

S910F

S910F

S30VE

S30VE

S910F

S30VE

S910F

Sets the pan/tilt/zoom, focus, exposure, and day/night switch of the camera.

S30VE

S30VE

(K) Pan/Tilt

S30VE

Operate a button to move the angle in the direction of the arrow (P. 63).

(L) Pan/Tilt Speed

Select the operating speed for the pan/tilt buttons (P. 63).

(M) Zoom

S30VE

Operate a button to zoom in and zoom out (P. 63).

(N) Zoom Speed

S910F

Select the operation speed for the zoom button (P. 63).

(O) Focus

S30VE

Sets the camera to focus on the subject (P. 64).

(P) Exposure Compensation

Corrects the exposure according to the brightness of the subject (P. 64).

(Q) Day/Night

Set a capture mode suited to the brightness of the camera installation environment (P. 65).

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(20) [Event and Input/Output] Menu

(R)

(S)

(T)

(U)

(V)

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Enables you to check the output operations and input status of an external device, the detection status of the
intelligent function and the status of linked events.

Camera Viewer

(R) External Device Output

Use external device output (P. 76).

(S) External Device Input

Displays the status of the external device input signal for each input source (P. 76).

(T) Intelligent Function (Video Detection)

Displays the status of video detection by the intelligent function for each detection setting number (P. 76).

(U) Intelligent Function (Audio Detection)

Displays the status of [Volume Detection] (P. 77).

(V) Linked Events

Displays the status of linked events (P. 77).

(21) Information Display

Information, warning and error messages are displayed (P. 54).

(22) Pan/Tilt Slider

Drag the sliders to pan (horizontally) or tilt (vertically) the camera (P. 60).

(23) Zoom Slider

Turn the knob to operate the zoom in (telephoto)/zoom out (wide-angle) function of the camera (P. 60).

(24) Preset Selection Menu

Selects a preset registered in the camera in advance (P. 65).

(25) [Home Position] Button

Move the camera angle to the home position (P. 65).

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Checking Information

Information Display

Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is displayed in the
Information Display.
Warning and error messages will also be displayed here if there are problems with camera operations or systems.

For details on the information displayed, please refer to “List of Viewer Messages” (P. 220).

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Changing the Reception Video Size and Display Screen

(1)

(2)

(4)

(3)

Size

You can set the size and format of the video received from the camera and the size of the display screen on the computer.

Changing the Reception Video Size/Format and Display Screen Size

Open the [Video and Audio] menu and configure the video received from the camera.

(1) Video Size Setting

Select the size and format of video received from the camera.
The sizes that can be selected depend on the setting in [Basic] > [Video] > [All Videos] > [Video Size Set] on the
Setting Page (P. 95).

Camera Viewer

[Video Size Set] Setting

1920 x 1080 / 960 x 540 / 480 x 270

1280 x 720 / 640 x 360 / 320 x 180

1280 x 960 / 640 x 480 / 320 x 240

* If you enable [H.264] (make it purple), the H.264 video size is added to the menu.

(2) H.264

Enable this (make it purple) to receive the H.264 video.
If you click this when it is disabled (gray), the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed.
Click [Yes] to accept the terms of the license agreement. The decoder is downloaded from the camera, enabling
H.264 video reception. The [CANON SOFTWARE LICENSE AGREEMENT] dialog box is not displayed for a guest user.

(3) Display Size Setting

The sizes that can be configured depend on the setting in [Basic] > [Video] > [All Videos] > [Video Size Set] on the
Setting Page (P. 95).

Selectable Video Size

JPEG H.264*

480 x 270
960 x 540
1920 x 1080

320 x 180
640 x 360
1280 x 720

320 x 240
640 x 480
1280 x 960

• The sizes set with [Video Size] in [Basic] > [Video] >
[H.264(1)] or [H.264(2)] on the Setting Page (P. 96),
determine the sizes displayed in the menu.

• When [H.264(2)] is set to [Enable] in [Basic] > [Video] >
[H.264(2)] on the Setting Page (P. 97), both the [H.264(1)]
and [H.264(2)] video sizes are displayed in the menu.

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[Video Size Set] Setting Selectable Screen Size Remarks

Actual Pixels
480 x 270

1920 x 1080 / 960 x 540 / 480 x 270

1280 x 720 / 640 x 360 / 320 x 180

1280 x 960 / 640 x 480 / 320 x 240

(4) Max. Frame Rate (JPEG)

You can select the maximum frame rate for JPEG video.
The setting is not selectable when displaying H.264 video in the video display area.

960 x 540
1920 x 1080
Fit to Window

Actual Pixels
480 x 270
640 x 360
1280 x 720
Fit to Window

Actual Pixels
480 x 360
640 x 480
1280 x 960
Fit to Window

Displaying in Full Screen Mode

[Actual Pixels] displays the video at
the size at which it is being captured.
[Fit to Window] displays the video at
the maximum size possible in the web
browser window.

You can display the video display area in full screen mode by clicking the [Full Screen Mode] button in the upper right of
the Viewer.

Menus

When the full screen view is used, the menu panels required for controlling the camera are displayed on the bottom
of the screen, as with the Camera Viewer screen.
The privileges required for operating the menu panel are indicated with the following symbols.

Administrator Privileges

Privileged Camera Control or higher privileges

Camera Control or higher privileges

No Symbol Video Distribution or higher privileges

Audio Distribution privileges

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(1) Menu Area Display Switch Button

(5)

(2)

(1) (7) (9)(3)

(4) (8)(6)

(A)

(B)

(C)

(D)

(E)

(M)

(N)

(K) (L)(J)

(F)

(G)

(I)(H)

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Switches between displaying and hiding the menu bar.

(2) [Reconnect] Button

Reconnects to the camera. Can be operated when the Viewer is not connected to the camera.

(3) Full Screen Mode Switch Button

Returns the video display area to the regular view.

(4) [Video and Audio] Menu

Configures the video display size and audio transmission/reception of the Viewer.

(A) Video Size

Sets the reception video size from the camera (P. 55).

(B) H.264

Selects whether to enable/disable H.264 video reception (P. 55).

(C) Maximum Frame Rate

Selects the maximum frame rate for JPEG video (P. 55).

Camera Viewer

(D) Audio Reception

Plays/stops the received audio and sets the volume (P. 74).

(E) Audio Transmission

Plays/stops the transmitted audio and sets the volume and audio transmission time (P. 74).

(5) Camera Operation Menu

Performs the basic settings and operations of the camera.

(F) Preset

Selects a preset registered in the camera in advance (P. 65).

(G) Focus

Sets the camera to focus on the subject (P. 64).

(H) Exposure Compensation

(I) Day/Night

Corrects the exposure according to the brightness of the subject (P. 64).

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Set a capture mode suited to the brightness of the camera installation environment (P. 65).

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(J) Switch Area Zoom/Drag to Move

Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 61).

(K) Pan/Tilt/Zoom

If you enable this button (make it purple), the pan/tilt sliders , and the zoom slider are
displayed on the screen to perform operations.
The pan slider is displayed on the bottom of the screen, the tilt slider on the left edge of the screen, and the
zoom slider on the right edge of the screen.

(L) BLC (Back Light Compensation)

Turns on/off backlight compensation (P. 65).

(M) Home Position

Move the camera angle to the home position (P. 65).

(N) Obtain/Release Camera Control Privileges

Obtain and release the camera control privileges (P. 59).

(6) Event and Input/Output Menu

Use external device output (P. 76).

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(7) Snapshot

Displays the still image displayed when the button was clicked by opening the snapshot panel (P. 71).

(8) Memory Card Recording

Start and stop video recording to a memory card (P. 72).

(9) Information Display

Information, warning and error messages are displayed (P. 54).

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Operating the Camera

Important

Camera control privileges not obtained

Control privileges obtained

This section describes the operations and configuration required for using the camera, such as obtaining camera control
privileges, setting the angle and focus.

It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section.

Obtaining Camera Control Privileges

To use the camera, you must obtain control privileges with the Viewer.
If you have not yet obtained camera control privileges, click the [Obtain/Release Camera Control Privileges] button.

Camera Viewer

You will obtain control privileges and be able to use the buttons on the Viewer.
The center of the [Obtain/Release Camera Control Privileges] button turns green while you have control privileges.

 Camera Control Privilege Status Indicator

Depending on the camera control privilege status, the [Obtain/Release Camera Control Privileges] button
appearance changes as follows.

Appearance Control Privilege Status Explanation

Control privileges not obtained Camera control privileges have not been obtained.

Waiting for control privileges

When a guest user is waiting to obtain camera control privileges, the
remaining time is counted down.

Control privileges obtained Camera control privileges have been obtained.

Control privileges obtained
(remaining control time)

After a guest user has obtained camera control privileges, the time
that the user can retain control privileges in priority over other guest
users is counted down.

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Note

Note

Important

• Multiple users cannot obtain control privileges simultaneously.

Important

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Zoom Slider
Drag upward to zoom in (telephoto), drag
downward to zoom out (wide-angle).

Tilt Slider
Move the camera vertically.

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Pan Slider
Move the camera horizontally.

• The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected
in [Basic] > [User Management] > [User Authority] on the Setting Page.

• Administrators can take away camera control privileges from authorized users or guest users. Authorized users can also take away
camera control privileges from guest users.
A user with lower privileges cannot obtain camera control privileges while a user with higher privileges has camera control privileges.
Once finished, the administrator should always exit the Viewer or click the [Obtain/Release Camera Control Privileges] button to
release the control privileges.

Using Pan/Tilt/Zoom

You can pan, tilt and zoom the camera to set the camera angle.

The camera is designed to last for a total of 50,000 round-trip pan/tilt operations.
For example, the camera will last for approximately six years if it performs 25 round-trip operations per day.
If the durability limit for pan/tilt operations is exceeded, the camera may not be able to perform focus and zoom operations correctly.

• Camera operations using clicking and dragging, do not offer a high precision control of the camera.

• The administrator can operate the camera regardless of view restrictions. Authorized and guest users can only operate the camera
within the restricted view.

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 Clicking on the Video Display Area or Use the Sliders

Moving by Clicking on the Video Display Area

If you click in the video display area, the camera angle will change to center on the mouse pointer location. If the
camera angle does not center on the desired location with a single click, repeat the operation.

• Click operations are not available in the video display area while using the Viewer PTZ or Digital PTZ.

• Click operations in the video display area become available after starting the Viewer PTZ or Digital PTZ.

Moving Using the Sliders

Drag the pan and tilt sliders to pan and tilt the camera.
Drag the zoom slider to zoom the camera.
The slider can also move by clicking directly on the slider bar.

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Note

Slider operations cannot be performed unless you start the Viewer PTZ or Digital PTZ.

Note

Note

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Digital Zoom Range

Optical Zoom Range

Sliders Used for Digital Zoom

If you set [Camera] > [Camera] > [Camera Control] > [Digital Zoom] to [Enable] on the Setting Page (P. 100), the
digital zoom range (orange) will be displayed on the zoom slider and you will be able to use digital zoom.

• The zoom ratio (digital zoom ratio) is displayed in the information display.

• With digital zoom, image quality is reduced as the zoom ratio increases.

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 Using Area Zoom/Drag to Move

Camera Viewer

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You can drag on the video display area to zoom in and out, and change the camera angle.

You cannot use Area Zoom or Drag to Move when using Viewer PTZ or Digital PTZ.

Using Area Zoom to Zoom In and Out

Click the [Switch Area Zoom/Drag to Move] button to enter (Area Zoom) mode.

1

Drag out a frame in the video display area.

2

Drag left-to-right to define an area to zoom in on.
Drag right-to-left to draw out a frame in which will appear a preview of the video display area that will be zoomed
out to.

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When operating in Area Zoom mode, an icon (zoom in: ; zoom out: ) is displayed in the frame.

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To stop Area Zoom, right-click with the left mouse button held down, and the frame is displayed.

Release the mouse button.

3

When dragged left-to-right, the camera will zoom in until the area in the frame fills the video display area.
When dragged right-to-left, the camera will zoom out, centered around the area in the frame.

Using Drag to Move to Change the Camera Angle

Click the [Switch Area Zoom/Drag to Move] button to enter (Drag to Move) mode.

1

In the video display area, drag in the direction you would like to change the camera angle. An arrow will be

2

displayed.

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The camera angle will move in the direction of the arrow.
The maximum length of the arrow is half the width and height of the video display area, and movement speed
increases with the length of the area.

When using Drag to Move, the pan/tilt sliders will not move.

Release the mouse button.

3

The camera will stop.

 Using [Pan/Tilt/Zoom] in the [Camera Control] Menu

Open the [Camera Operation] menu and perform camera pan, tilt, and zoom operations.

3

Note

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(3)

(4)

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(1) [Pan/Tilt]

The camera angle will move in the direction of each arrow. Movement will continue while you hold the button
down, and stop when you release it.
Click the center button to move the camera angle to the midpoint of the pan/tilt range of motion. However, if a
view restriction is set (P. 115) and the midpoint is outside the restrict view area, the camera angle moves to the
edge of the restrict view area.

Camera Viewer

(2) Pan/Tilt Speed

Set the operation speed by the [Pan/Tilt] button.

(3) [Zoom]

Click the buttons to zoom in and out. Movement will continue while you hold the button down, and stop when you
release it.

(4) Zoom Speed

Set the operation speed by the [Zoom] button.

Even if you change the pan/tilt speed or zoom speed setting, the speed of pan/tilt/zoom operations on the slider or panorama does
not change.

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 Operating the Camera with the Panorama Display Panel

You can operate the camera using the frames within the panorama display panel.
To display a panorama image in the panorama display panel, you must create the image and save it to the camera
(P. 110).

Click the [Panorama Display] button.

1

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The [Panorama Display] panel is shown in the control display area.

Use the frame in the panorama display panel to pan/tilt/zoom the camera.

2

The frame indicates the area being captured by the current camera.

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Move or Zoom by Dragging

Note

Frame

Click inside the frame and drag it to pan and tilt the camera.
If you click and drag outside the frame, a new frame will be drawn. The camera will pan/tilt/zoom to capture the
area in the frame.
If you drag an edge of the frame to change its size, the camera will zoom in or out to capture the area in the
frame.

Move by Clicking

If you click outside the frame, the frame will move and center on that point, panning and tilting the camera.

Adjusting Video

Open the [Camera Operation] menu to operate focus, exposure compensation, and day/night function.

 Focusing

Focus on the subject.

[Auto]

Focusing is performed automatically.

[Manual]

You can click and hold the (Near) and (Far) buttons to adjust the focus in the near and far directions.

[Fixed at infinity]

You can set the focus so that it is fixed near infinity.

• For cautions on using Focus, see the “Important” section on P. 105.

• For information on the range of focus, please refer to the table on P. 105.

 Setting the Exposure Compensation

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Adjust the brightness of the video.
Move the slider to a negative value to make the video darker or a positive value to make the video lighter.

3

Note

Important

• Cannot be set when [Exposure] is set to [Manual] on the Setting Page (P. 105).

Important

Important

• Cannot be set when [Smart Shade Control] is set to [Auto] on the Setting Page (P. 107).

 Switching Day/Night

Set the shooting mode according to the brightness of the installation environment of the camera.

For details on this function, see [Day/Night] on “Setting Page” (P. 109).

• Day/night can be set by the administrator and authorized users with privileged camera control.

• For cautions on using Day/Night, see the “Important” section on P. 109.

Using Backlight Compensation

Click [BLC] to brighten video that is dark due to backlight.

Camera Viewer

The back light compensation button becomes active (purple) while backlight compensation is being performed.
Click the button again to cancel backlight compensation.

• You cannot use the [BLC] button if [Smart Shade Control] is set to [Auto] on the Setting Page.

• You cannot use the [BLC] button if [Exposure] is set to [Manual] on the Setting Page.

If bright areas are overexposed, use [Smart Shade Control] on the Setting Page.

Using Presets or the Home Position

It is possible to control the camera using a preset or home position registered to the camera in advance.
When you click the preset selection menu and select a preset from the list that is displayed, the camera will switch to the
registered settings of the selected preset.
Clicking the [Home Position] button will move the camera angle to the registered settings of the home position.

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Note

Register preset/home positions in advance in [Camera] > [Preset] > [Preset Registration] (P. 118) on the Setting Page.

[Home Position] Button

Preset Selection Menu

The registered preset is displayed in the preset selection menu.

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Note

Viewer PTZ and Digital PTZ

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Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom.

Viewer PTZ Digital PTZ

Enlarges the specified part of the video transmitted from the
camera and then displays it in the viewer.

The size of the received data is large. The size of the received data is small.

Camera control is not required. Camera control is required.

PTZ operation can be performed independently for each
Viewer.

Custom trim size Five levels of trim size

Magnifying and Display Part of Video (Viewer PTZ)

You can use the Viewer PTZ to magnify part of a video (using digital zoom) without moving the camera.
This feature does not use the camera’s pan, tilt, or zoom features, making it useful for situations like the use of the intelligent
function, where you do not want to change the camera position.

Transmits only the cropped part of the entire area that can
be captured by the camera.

Independent operation cannot be performed by each
Viewer. If multiple Viewers are connected, the same Digital
PTZ display is applied to the other Viewers.

Camera Viewer

You cannot perform camera operations by clicking/dragging in the video display area while using the Viewer PTZ.

• You cannot record the video magnified with the Viewer PTZ.

• You can display the magnified video in full screen mode when using the Viewer PTZ.

Click the [Viewer PTZ] button.

1

The [Viewer PTZ] button changes active (purple), and the Viewer PTZ panel is displayed in the control display
area.
Initially, the preview frame (light blue) surrounds the entire video.

In the Viewer PTZ panel, drag an edge of the preview frame to make it smaller.

2

The video of the area inside the preview frame is magnified to fill the video display area.

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Note

Note

Note

Move the frame to the area you would like to magnify and resize the frame as desired.

Preview Frame

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Move or Resize by Dragging

Press the mouse button inside the frame and drag it to move the preview frame.
If you press the mouse button and drag outside the frame, a new preview frame will be drawn.
You can resize the preview frame by dragging an edge of the frame.

Move by Clicking

If you click outside the frame, the preview frame will move and center on that point.

Move or Resize Using the Sliders
You can use the pan/tilt sliders in the video display area to move the preview frame. You can use the zoom slider
to resize the preview frame.

The Viewer PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the quality of the video.

Exiting Viewer PTZ

The Viewer PTZ exits if you perform one of the following operations.

• Click the Viewer PTZ button to disable it.

• Click the Digital PTZ button to start the Digital PTZ.

You can also perform the following operations to retain the zoomed view of the video display area without exiting the Viewer PTZ
while the Viewer PTZ button is active (purple).

– Click the [Close] button on the control display area to close the Viewer PTZ panel.
– Click the snapshot tab or panorama display tab to switch the panel in the control display area.

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Cropping and Displaying Part of an Image (Digital PTZ)

You can use the Digital PTZ panel to crop and display part of a camera image in the image display area.

If you enable Digital PTZ while receiving H.264 video, the received video is switched to JPEG.

3

Cropping Video With Digital PTZ Panel

Note

Important

Preview Frame

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Click the [Digital PTZ] button.

1

The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area.

In the Digital PTZ panel, move and resize the preview frame.

2

The preview frame operations are the same as with the Viewer PTZ (P. 67).
The preview frame size can be set to any of 5 sizes. The screen sizes according to the setting in [Basic] > [Video]
> [All Videos] > [Video Size Set] (P. 95) on the Setting Page.

• When the aspect ratio 16:9 is selected: 640 x 360, 512 x 288, 384 x 216, 256 x 144, 128 x 72

• When the aspect ratio 4:3 is selected: 640 x 480, 512 x 384, 384 x 288, 256 x 192, 128 x 96

Camera Viewer

The preview frame will move in steps. Fine-tuned movement is not possible.

The video of the area inside the manipulated preview frame is magnified to fill the video display area.

Even if the camera angle is changed due to a slider operation or preset, the position of the preview frame on the Digital PTZ panel
is fixed.

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The Digital PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the video quality.

Note

Note

Using Presets or the Home Position

You can use a registered preset or home position to specify the range for Digital PTZ.
If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside
the frame is displayed in the video display area.

Register presets in advance in [Camera] > [Preset] > [Preset Registration] on the Setting Page (P. 118).

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Exiting Digital PTZ

The Digital PTZ exits if you perform one of the following operations.

• Click the [Digital PTZ] button to disable it.

• Click the [Viewer PTZ] button to start the Viewer PTZ

You can perform the following operations to continue Digital PTZ while the [Digital PTZ] button is active (purple).

– Click the [Close] button on the control display area to close the Digital PTZ panel.
– Click the snapshot tab or panorama display tab to switch the panel in the control display area.

.

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Note

Saving Snapshots

You can take snapshots while checking the video in the video display area.

Click the [Snapshot] button at the moment you want to capture a still image.

1

The snapshot panel is opened in the control display area and the still image from the instant that the button was
clicked is displayed.
If you click the [Snapshot] button again, the image displayed in the Snapshot panel will be updated.

To save the snapshot, right-click on the Snapshot panel.

2

Camera Viewer

Click [Save picture as] in the menu that is displayed.

3

Enter the desired file name and save the snapshot.

4

• The snapshot is saved as a JPEG file.

• The saved snapshots are the same size as the reception video size.

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Recording Video to a Memory Card

Important

Manually record video being displayed in the video display area to a memory card inserted in the camera.

• You can manually record video if the following conditions have been met.

– The memory card inserted in the camera is mounted.
– [Operation Settings] is set to [Save Logs and Videos] in [Memory Card] > [Memory Card Operations] (P. 194) on the Setting Page.

• The format and size of the video recorded to a memory card depends on the settings configured on the Setting Page.

– Video format: [Memory Card] > [Memory Card Operations] > [Video Format] (P. 195)
– Video size: JPEG [Basic] > [Video] > [JPEG] > [Video Size: Upload / Memory card]

H.264 [Basic] > [Video] > [H.264(1)] or [H.264(2)] > [Video Size]

Recording Videos Manually

If you have not obtained camera control privileges, click the [Obtain/Release Camera Control Privileges] button to

1

obtain the privileges.

Click the [Memory Card Recording] button.

2

The display of the [Memory Card Recording] button will change during video recording.

Recording

Recording (while camera control privileges are not obtained)

Not recording (while camera control privileges are obtained)

Not recording (while camera control privileges are not obtained, or when no memory card is mounted to
the camera)

To stop video recording, click the [Memory Card Recording] button again.

3

• Video manually recorded to the memory card will automatically be terminated after 300 seconds of recording.

• When recording manually, do not change the settings in the [Setting Page]. Doing so may result in the termination of the manual
recording.

• While manually recording to the memory card, you can continue to record even if you release camera control privileges or
disconnect the camera.

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Confirming Recorded Video

Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card.
For details, please refer to “Recorded Video Utility User Manual”.

Camera Viewer

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Receiving/Transmitting Audio

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Open the [Video and Audio] menu to set the audio reception from the camera, the audio transmission from the Viewer and
the corresponding volumes.

Receiving Audio

Receive audio from the built-in microphone and play it back in the Viewer.

In the [Video and Audio] menu, click the [Audio Reception] button.

1

Audio reception starts.
The [Audio Reception] button icon will change to active (purple) while receiving audio.

In [Output Volume], adjust the volume to an appropriate level using the slider.

2

• To receive audio, you must set [Video and Audio] > [Audio] > [General Sound] > [Audio Input] to [Enable] (P. 132) and set [Video
and Audio] > [Audio] > [Audio Server] > [Audio Transmission from the Camera] to [Enable] (P. 133) on the Setting Page.

• While the icon is active (purple), audio is constantly received even if you close the [Video and Audio] menu.
However, even if the icon is active (purple), audio input from the microphone will not be received because there is no sound sent
from the camera in the following cases.

– While the camera is performing a pan/tilt operation when [Mute During Pan/Tilt] is set to [Mute] in [Video and Audio] > [Audio]

> [General Sound] on the Setting Page (P. 133)

– While the administrator is transmitting audio when [Audio Communication Method] is set to [Half Duplex] in [Video and Audio]

> [Audio] > [General Sound] on the Setting Page (P. 133)

• To use the audio function in environments that use a proxy server, select [Use a proxy server for your LAN] in [Network and
Internet] > [Internet options] > [Connections] tab > [LAN settings] > [Proxy server] in [Control Panel], then specify the camera IP
address in [Advanced] > [Exceptions].

Transmitting Audio

You can transmit audio received from an external device connected to the computer to a speaker with an amplifier
connected to the camera.

In the [Video and Audio] menu, select the maximum audio transmission time.

1

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Note

Click the [Audio Transmission] button.

2

Audio transmission starts.
The [Audio Transmission] button icon will change to active (purple) while transmitting audio.

In [Input Volume], adjust the volume to an appropriate level using the slider.

3

• To transmit audio, you must first set [Video and Audio] > [Audio] > [Audio Server] > [Audio Reception from Viewer] to [Enable] on
the Setting Page (P. 133).

• While the icon is active (purple), audio is constantly transmitted even if you close the [Video and Audio] menu.

• To use the audio function in environments that use a proxy server, select [Use a proxy server for your LAN] in [Internet options] >
[Connections] tab > [LAN settings] > [Proxy server] in the Internet Explorer, then specify the camera IP address in [Advanced] >
[Exceptions].

• Only the Administrator can transmit audio from the Viewer.

• If [Audio Communication Method] is set to [Half Duplex] in [Video and Audio] > [Audio] > [General Sound] on the Setting Page
(P. 133), there is no sound sent from the camera to other users while the administrator is transmitting audio. Therefore, even if the
[Audio Reception] button (P. 74) is active (purple), audio input from the microphone cannot be received.

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Note

Checking the Status of Event Detection

(1)

(2)

(4)

(3)

In the [Event and Input/Output] menu, you can operate the output of an external device and check the status of input of
the external device, detection of intelligent functions, and occurrence of linked events.

Operating External Device Output

You can operate output for the external device set in [Event] > [External Device] (P. 147) on the Setting Page.
Click the icon to switch between the active (purple)/inactive (gray) status.

Output: Output active

To operate [External Device Output] output, it is necessary to obtain camera control privileges.

Checking the Status of Event Detection

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(1) [External Device Input]

Displays the input status of the external device set in [Event] > [External Device] (P. 148) on the Setting Page.
When a contact input signal is received from an external device, input will be activated and the icon becomes green.
Example:

Input: Input active

(2) [Intelligent Function (Video Detection)]

The status of video detection set in [Event] > [Intelligent Function] > [Video Detection] (P. 159) is displayed for each
detection setting number. When the detection settings configured in Intelligent Function (Moving Object Detection,
Abandoned Object Detection, Removed Object Detection, Camera Tampering Detection, Passing Detection, or
Intrusion Detection) are triggered, the corresponding icon will turn green.
If a name is entered in [Detection Settings Name] in [Event] > [Intelligent Function] on the Setting Page (P. 164), that
name is displayed in [Setting 1] - [Setting 15].
Example:

3

Setting 1: Video Detection status ON

Note

Other settings: Video Detection status OFF

The icon indicating the detection status will be displayed for a maximum of five minutes (except for Moving Object Detection).

(3) [Intelligent Function (Audio Detection)]

Displays the status of [Volume Detection] set in [Event] > [Audio Detection] (P. 150) on the Setting Page. If detection is
triggered, the icon will turn green.
Example:

Volume: Volume Detection status ON

(4) [Linked Events]

Displays the status of linked events set with [Event] > [Linked Events] (P. 179) on the Setting Page. If a linked event is
triggered, the icon will turn green.
Example:

Setting 2: Linked Event status ON
Other settings: Linked Event status OFF

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Chapter

Setting Page

The Setting Page enables you to configure all the settings required for using the camera. Please configure the

settings on the Setting page according to how the camera will be used, before you use the camera.

The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.

Note

Note

Note

How to Use The Setting Page

(3)

(1) (2)

This section explains operations up to displaying the Setting Page, and common Setting Page operations.

• The Setting Page can only be operated by administrators.

• Use the Camera Management Tool in advance to configure the administrator account and network settings (P. 37).

Accessing the Setting Page

Directly enter the IP address set in the Camera Management Tool (P. 38) to display the Setting Page of the camera.

You can also access the Setting Page from the Camera Management Tool. For details, please refer to “Camera Management Tool User
Manual”.

Launch the web browser.

1

Enter the IP address, and press the Enter key.

2

The user authentication window is displayed.

Enter the Administrator Name and Administrator Password (P. 37) and click [OK].

3

The Setting Page is displayed.

The Viewer is displayed when [Basic] > [Viewer] > [General] > [Default Page] is set to [Display Viewer] in the setting menu (P. 98).

 Setting Menu

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(1) [Viewer] Button

Start the Camera Viewer (P. 45).

(2) Language Switch Button

Set the language to display on the screen.

(3) Setting Menus

If you click one of these items, its submenu (P. 84) will be displayed (excluding the [Memory Card] and [User
Page] menus). Click a submenu to navigate to its Setting Page.

4

Note

Important

• If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication

Important

Important

information of the displayed web page may be discarded. In this case, enter the authentication information again.

• To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer.

• Do not open multiple Setting Pages at one time and try to change the settings of a single camera.

Common Setting Page Operations

This section explains basic Setting Page operations, and operations common to all Setting Pages.

If you have enabled settings in your web browser to not display dialog boxes, you may be unable to perform operations on the Setting
Page. If this happens, exit your web browser and launch it again.

 Applying Changes to Settings

If you change a setting on the Setting Page, the [Apply] button on the upper right or lower right of the screen is no
longer grayed out and can be clicked.

Click [Apply] in this state to apply the changed settings.
Click [Clear] to revert to the previous settings.

Setting Page

 Setting Changes Requiring Rebooting

Items that require the camera to be rebooted in order to apply the changed settings are indicated with an orange
symbol to their right.

When any item indicated with an orange symbol is changed, [Apply] displayed at the upper right and lower right of
each Setting Page changes to [Apply and reboot].

Click [Apply and reboot] to apply the changed settings and reboot the camera.
Click [Clear] to revert to the previous settings.

Setting changes will be lost if you navigate to another Setting Page without clicking [Apply] or [Apply and reboot]. Be sure to click
[Apply] or [Apply and reboot] to apply the changed settings. However, changes for [Initial Setting] are saved even if you navigate
to another page without clicking [Apply], so click [Clear] if you want to discard those settings.

 Return to the Setting Menu

Click [Settings menu] at the upper right of each Setting Page to return to the setting menu.

Do not use the [Back] or [Forward] buttons in the web browser to navigate Setting Pages. The changed settings may revert to the
original settings or unwanted setting changes may be applied.

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 Help

Note

(5)

(7)

(9)

(8)

(1)

(2)

(3) (4)

(6)(2)

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Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.

 Setting Ranges and Character Limits

For settings where you must enter numerical values or characters, the setting range or limits on the number of
characters will be displayed.
Please enter the settings within the displayed limits.

Operating the Video Display Area

Some Setting Pages such as [Initial Setting], [Preset] and [Intelligent Function] can be configured using the video display
area.

• The displayed items will change depending on the Setting Page.

• Other users cannot access the Viewer while video is being displayed on the Setting Page. Also, video cannot be displayed or configured
while the administrator is connected to the Viewer.

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(1) Video Display Area

Camera video is displayed here.
Use the mouse to set the areas, etc. The operations on the video display area are the same as in the Viewer.

4

You can perform the following operations while the cursor is [+] in the video display area for some Setting

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Pages.
– Centering the camera angle to the position you click (P. 60)

– Area zoom operations (P. 61)

(2) Pan/Tilt Slider

Pan and tilt operations are the same as in the viewer (P. 60).

(3) Zoom Slider

Zoom operations are the same as in the viewer (P. 60).

(4) Panorama Screen /Full-View Screen

Displays the full range of motion of the camera. You can set areas, etc. using mouse operations for some Setting
Pages.

If a panorama image is registered in the camera (P. 110), the panorama image is displayed.

(5) [Snapshot] Button

Open the snapshot window and display a still image of the moment you clicked the button (P. 71).

(6) [Reconnect] Button

Reconnects to the camera. You can use this when not connecting to the camera.

(7) [Screen Resize] Button

The size of the video display area is switched each time this button is clicked.

(8) [Switch Mouse Operation] Button

Click this button to perform camera pan/tilt operations on the video display area using the mouse while the
button is purple.

(9) [Obtain/Release Camera Control Privileges] Button

Click this to obtain and release the camera control privileges (P. 59).

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Setting Page

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About Each Setting Page

• Network (P. 87)

Network settings for connecting to the camera.

• User Management (P. 91)

Use this to change administrator account information, add/
delete authorized users and set privileges for users.
The settings of this item are the same as those in [Security]
> [User Management]. Settings configured on one page
are also reflected on the other.

• Date and Time (P. 93)

Camera date and time settings.

• Video (P. 95)

General video settings, such as the size and quality of
video transmitted from the camera.

•Viewer (P.98)

Configure the startup, authorization, and view of the
Viewer.

Basic

Camera • Camera (P. 100)

Settings for the camera name and external input/output
devices, and for use and installation of the camera.

• Initial Setting (P. 103)

Sets initial settings, such as video quality compensation, at
camera start up.

• Panorama (P. 110)

Configure the creation and management of panorama
images.

• Restrict View (P. 114)

Set the range that the camera can capture.

• Preset (P. 118)

Register a series of settings as a preset.

• Preset Tour (P. 121)

Configure the settings for automatically touring with
multiple presets registered in advance.

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This section will give an overview of each item in the Setting Menu and each submenu.
Each of the [Basic], [Video and Audio], [Video], and [Video Record] menus has a [Video] submenu, but the functions are all
common. The functions can be set in any of the menus and the settings will be reflected in all of the [Video] submenus.

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4

Video Record • Video (P. 95)

• Upload (P. 141)

Settings for uploading video via HTTP or FTP when an
event is triggered.

• Memory Card (P. 194)

Perform memory card operations or configure settings.
The settings of this item are the same as those of the
[Memory Card] menu. Settings configured on one page
are also reflected on the other.

• E-mail Notification (P. 145)

Settings for sending an e-mail notification to a specified
recipient when an event is triggered.

Server • Server (P. 135)

Settings for HTTP server, SNMP server, FTP server usage
or WS-Security time checks.

• Video Server (P. 138)

Settings for clients that can be connected to a video
server.

• Audio Server (P. 133)

Settings for audio transmission from the camera to the
computer, and audio reception from the computer to the
camera.
The settings of this item are the same as those in [Video
and Audio] > [Audio] > [Audio Server]. Settings configured
on one page are also reflected on the other.

• RTP Server (P. 139)

Settings for RTP streaming.

Video and Audio • Video (P. 95)

• ADSR (P. 124)

ADSR is an abbreviation for Area-specific Data Size
Reduction.
Reduces the data size of transmitted H.264 video by
reducing the video quality of unspecified area.

• On-screen display (P. 127)

Displays the date and time, camera name and other text
on the Viewer.

• Privacy Mask (P. 129)

Configure a mask for the areas of the camera video you
want to mask.

• Audio (P. 132)

Settings for transmission of audio input from the built-in
microphone, reception of audio output from the Viewer and
playback of a sound clip.
The setting items in [Audio Server] are the same as those
in [Sever] > [Audio Server]. Settings configured on one
page are also reflected on the other.

Setting Page

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Security

Memory Card (P. 194)

Maintenance

• User Management (P. 91)

The settings of this item are the same as those of the [User
Management] in [Basic] menu. Settings configured on one
page are also reflected on the other.

• Host Restrictions (P. 183)

Separate access control from IPv4 and IPv6 addresses
can be set.

• SSL/TLS (P. 185)

Certificate creation and management, and encrypted
communication settings.

• 802.1X (P. 188)

Settings for 802.1X authentication and authentication
status display, and for certificate management.

•IPsec (P.190)

Settings for using IPsec.

Settings for recording video to a memory card when an event
is triggered.
The settings of this item are the same as those in [Video
Record] > [Memory Card]. Settings configured on one page
are also reflected on the other.

• General (P. 197)

Check the device information/settings, and licenses, and
reboot and initialize the device, etc.

• Backup / Restore (P. 199)

Perform backup and restoration.

• Update Firmware (P. 200)

Perform firmware updates.

• Log (P. 201)

Display logs and configure log notification.

User Page

Link to web page customized by the user.
For information on the User Page, contact a Canon Customer Service Center.

Event

• External Device (P. 147)

Operation settings for external device output and for
external device input triggered events.

• Audio Detection (P. 150)

Detected changes in audio input from the built-in
microphone can trigger operations such as video
recording or e-mail notification.

•Timer (P.152)

The timer function can generate events that can trigger
operations, such as video recording and e-mail
notifications, at regular intervals.

• Intelligent Function (P. 154)

Configure the intelligent functions such as moving object
detection, camera tampering detection, and intrusion
detection.

• Switch Day/Night (P. 178)

The camera angle can be moved to preset positions when
Day Mode and Night Mode are switched.

• Linked Event (P. 179)

By linking two types of events, a single event is triggered.

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4

[Basic] > [Network]

Important

The following settings can be configured here.

•LAN

•IPv4

•IPv6

• DNS

• mDNS

Configuring Network Settings

Network settings for connecting to the camera.

Setting Page

If any network settings are changed, the camera may become inaccessible from the active web browser. In this case, a confirmation
dialog box will be displayed when you click [Apply] or [Apply and reboot]. Click [OK] to apply the new settings.
If you reboot the camera after changing settings and cannot connect to the camera from the web browser, any available URI for
connecting to the camera will be displayed in a message. If you cannot connect to the camera through the displayed URI, contact your
system administrator.

LAN

Set the LAN communication method and size of video transmitted from the camera.

[LAN Interface]

Select the interface suited to the device for connecting to the camera. Generally use [Auto].

[Maximum Packet Size]

Enter the maximum packet size to be transmitted by the camera. Normally there is no need to change the default setting of

1500.

A setting of 1280 or greater is necessary when using IPv6.
When using ADSL, setting a slightly lower value may increase transmission efficiency.

IPv4

Settings for using IPv4 to connect to the camera. The IPv4 address can be assigned by the DHCP server automatically or
set manually.

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Important

• Contact your System Administrator for the [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] if you set the IPv4

Important

Important

address manually.

• If any of the [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address] settings are wrong, the camera may become
inaccessible via the network. If this occurs, use the Camera Management Tool to reset the address (P. 38).

[IPv4 Address Setting Method]

Select the method for setting the IPv4 address.
For [Manual], enter a fixed IPv4 address into [IPv4 Address].
For [Auto (DHCP)], the settings acquired from the DHCP server will be automatically entered in [IPv4 Address], [Subnet
Mask] and [IPv4 Default Gateway Address].

If [Auto (DHCP)] is selected as the IPv4 address setting method, the IPv4 address may not be assigned correctly in certain environments,
such as when a router is present between the DHCP server and the camera. If this occurs, select [Manual] and enter a fixed IPv4
address.

[IPv4 Address]

When [IPv4 Address Setting Method] is set to [Manual], enter a fixed IPv4 address.
The IP address cannot start with 127., such as 127.0.0.1.

[Subnet Mask]

When [IPv4 Address Setting Method] is set to [Manual], enter the designated subnet mask values for each network.

[IPv4 Default Gateway Address]

When [IPv4 Address Setting Method] is set to [Manual], enter a default gateway IP address. Be sure to set this when
connecting the camera to a different subnet from that of the Viewer.

[AutoIP]

Select this to enable or disable AutoIP.

[IPv4 Address (AutoIP)]

When [AutoIP] is set to [Enable], an automatically set IPv4 address is displayed.

IPv6

Settings for using IPv6 to connect to the camera. The IPv6 address can be assigned by the RA or DHCPv6 server
automatically or set manually.

Contact your System Administrator for the [IPv6 Address (Manual)], [Prefix Length] and [IPv6 Default Gateway Address] if you set the
IPv6 address manually.

[IPv6]

Select this to enable or disable IPv6.

[Auto (RA)]

Select [Enable] to set an address automatically using RA (Router Advertisement, network information automatically
transmitted from a router).

[Auto (DHCPv6)]

Select [Enable] to use DHCPv6 to set an address automatically.

[IPv6 Address (Manual)]

Enter a fixed IPv6 address if you set the address manually.

[Prefix Length]

Enter a prefix length if [Disable] is specified in [Auto (RA)].

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4

[IPv6 Default Gateway Address]

Note

Note

Enter a default gateway address if [Disable] is specified in [Auto (RA)]. Be sure to set this when connecting the camera to a
different subnet from that of the Viewer.

[IPv6 Address (Auto)]

If [Enable] is specified in [IPv6] and [Enable] is specified in [Auto (RA)] and [Auto (DHCPv6)], then the automatically
acquired address will be displayed.

In an environment where IPv6 cannot be used, and IPv6/Auto is set to [Enable], then only the link-local address will be displayed in the
[IPv6 Address (Auto)] field.

DNS

Set the DNS server address. The DNS server address can be set manually or automatically assigned by a DHCP/DHCPv6
server.

[Name Server Address 1], [Name Server Address 2]

Enter the name server address you want to register. To register only one address, keep the [Name Server Address 2] field
blank.

If [Name Server Address 1] is unavailable, [Name Server Address 2] will be accessed. However, [Name Server Address 2] must be set in
advance.

[Auto-Setting of Name Server Address]

Select the server to use for automatically setting the name server address.
To set [Use DHCP], select [Auto (DHCP)] in [IPv4 Address Setting Method] (P. 88).
To set [Use DHCPv6], select [Enable] in [IPv6], then select [Enable] in [Auto (DHCPv6)] (P. 88).

Setting Page

[Name Server Address (DHCP)]

Select [Use DHCP] or [Use DHCP/DHCPv6] in [Auto-Setting of Name Server Address] to display the name server address
acquired from the DHCP server.

[Name Server Address (DHCPv6)]

Select [Use DHCPv6] or [Use DHCP/DHCPv6] in [Auto-Setting of Name Server Address] to display the name server
address acquired from the DHCPv6 server.

[Host Name]

You can register the camera host name in the name server using alphanumeric characters.
Do not use “_” (underscore) in the host name in Internet Explorer 9/10/11.

[Host Name Registration with DDNS]

When you enter a name into [Host Name] and select [Enable], the host name will be registered in the name server.
Registering the host name to DDNS is useful when operating with [IPv4 Address Setting Method] set to [Auto (DHCP)]
(P. 88). DNS server registration settings must be set in advance. Contact your system administrator for the DNS server
settings.

[Search Domain]

Enter a domain name and click [Add] to add the domain name to the Search Domain List.
Specify the host name without specifying a domain name for a server, such as the upload server, to search domains in the
form “host name + domain name”, when the domain names are specified in the Search Domain List.
Do not use “_” (underscore) in the domain name in Internet Explorer 9/10/11.

[Search Domain List]

A list of domain names added using [Search Domain].
The function queries the DNS server for each domain name starting from the top of the list.
Use the ▲▼ buttons on the right to change the order of the domain names.
To delete a domain name, select one from the list and then click [Delete].

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mDNS

This will configure settings for using multicast DNS. If you use mDNS, the IP address and host name of the camera will be
broadcast to other hosts on the network.

[Use mDNS]

Select this to enable or disable mDNS.

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[Basic] > [User Management]

Important

The following settings can be configured here.

• Administrator Account

• Authorized User Account

• User Authority

Configuring Accounts and Privileges

You can change the administrator account, add new authorized users, and set the privileges for authorized users and guest
users.
For details on user privileges, please refer to “Camera Viewer Access Restrictions” (P. 47).
[User Management] is the same as [Security] > [User Management]. Settings configured on one [User Management] page
are also reflected on the other.

Setting Page

Administrator Account

Set this when changing the account information for the administrator.

• To ensure system security, change the administrator password periodically. Do not forget the new password.

• If you forget the administrator password, restore the factory default settings (P. 222). Note, however, that this will reset all camera
settings to factory default settings including the administrator account, the network information, date and time.

[Administrator Name]

Enter the administrator name using alphanumeric characters, hyphens (-), and underscores (_).

[Password]

Enter the administrator password in alphanumeric characters.
If the Camera Viewer, etc., are connected, terminate the connection before changing the password.

[Confirm Password]

Enter the same password as above for confirmation.

Authorized User Account

Add authorized users.

[User Name], [Password]

To add the authorized user, enter the user name and password, then click [Add].
Enter the user name using alphanumeric characters, hyphens (-), and underscores (_).
Enter the password in alphanumeric characters.
Up to 50 authorized users can be added.

[User List]

Displays a list of added authorized users.

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The order of the list can be changed with the ▲▼ buttons on the right.
To delete an authorized user from the list, select the user and click [Delete].

User Authority

Set the privileges for authorized users and guest users. This setting enables you to set access restrictions for the Camera
Viewer (P. 47).

[Privileged Camera Control], [Camera Control], [Video Distribution], [Audio Distribution]

Select the items for granting users privileges.
An authorized user has higher privileges than a guest user.

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[Basic] > [Date and Time]

The following settings can be configured here.

• Current Date and Time

•Setting

Setting the Date/Time

Camera date and time settings.

Current Date and Time

The date and time set in the camera are displayed.

Setting

Setting Page

Set the date and time setting method, time zone and daylight saving time for the camera.

[Setting Method]

Select the date and time setting method.

[Set manually]

Set the desired date and time in [Date] and [Time].
Set the time in 24-hour format in <hour:minute:second> order.

[Synchronize with NTP server]

Select the setting method displayed in [Auto-Setting of NTP Server].

[Disable]

Enter the IP address or host name of the NTP server in [NTP Server].

[Use DHCP]

The camera time is synchronized with the time of the NTP server at the address acquired from the DHCP server. The
acquired NTP server address is displayed in [NTP Server (DHCP)].
In order to set [Use DHCP], you must change [Network] > [IPv4] > [IPv4 Address Setting Method] to [Auto (DHCP)]
(P. 88).

[Use DHCPv6]

The camera time is synchronized with the time of the NTP server at the address acquired from the DHCPv6 server.
The acquired NTP server address is displayed in [NTP Server (DHCPv6)].
In order to set [Use DHCPv6], you must change [Network] > [IPv6] > [IPv6] to [Enable], then set [Auto (DHCPv6)] to
[Enable] (P. 88).

[Use DHCP/DHCPv6]

The camera time is synchronized with the time of the NTP server at the address acquired from the DHCP server or
DHCPv6 server.
If the NTP server address can be acquired from both the DHCP server (IPv4) and DHCPv6 server, the NTP server
address acquired from the DHCP server (IPv4) will be used.

[Synchronization Interval (minutes)]

Enter the synchronization interval for the specified NTP server.

[Last Sync Time]

The time last synchronized with the specified NTP server will be displayed.

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[Synchronize with computer time]

Note

The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply],
[Setting Method] will change to [Set manually].
[Time Zone] is not automatically selected, so set it if necessary.

• If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established, [Last Sync Time] will not
be updated, or will be blank.

• Synchronization will take time if there is a large difference between the time of the camera and the time of the NTP server.

[Time Zone]

Select the appropriate time zone.
If you change the time zone and click [Apply], the date and time display will be updated automatically according to the
specified time zone.

[Daylight Saving Time]

Select whether to automatically adjust for daylight saving time to suit the time zone.

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[Basic] > [Video]

Important

The following settings can be configured here.

• All Videos

•JPEG

• H.264(1)

• H.264(2)

Setting Video Size and Quality

General video settings, such as the size and quality of JPEG and H.264 video transmitted from the camera.
[Video] is common with [Video] found in [Video and Audio] and [Video Record]. A setting configured in any of the [Video]
submenus will be reflected in the other [Video] submenus as well.

Setting Page

• The following may occur if video size, video quality and target bit rate are set higher, as this increases network load and data size per
frame.

– JPEG: The frame rate may drop
– H.264: Video may be temporarily disrupted

• In case of H.264 video, block noise may become noticeable if a large video size and low target bit rate are set.

• The data size may increase depending on the type or movement of the subject. If the frame rate remains low or other undesirable
conditions continue for a prolonged period, lower the video size or quality setting.

• The included RM-Lite can only record JPEG video.

All Videos

Set the video size sets used by the camera.
All options in the [Video] submenu and the size sets that can be selected in [Video Size] in all of the Setting Pages are
determined by the video size set selected here.
This also determines the video sizes and screen sizes that can be selected by each Viewer.

[Video Size Set]

Categories and aspect ratios vary according to each video size set.

[Video Size Set] Category Aspect Ratio

[1920 x 1080 / 960 x 540 / 480 x 270] 1080p 16:9

[1280 x 720 / 640 x 360 / 320 x 180] 720p 16:9

[1280 x 960 / 640 x 480 / 320 x 240] 4:3 4:3

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Important

Changing the [Video Size Set] selection and clicking [Apply and reboot] will disconnect all connections and then change all the video

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sizes. Consequently, users connected to the camera must reconnect.
If the [Video Size Set] selection is changed, review the following settings and check the operation.

– ADSR (P. 125)
– Privacy Mask (P. 129)
– Intelligent Function (P. 154)
– Preset (P. 118)
– View Restriction (P. 115)

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JPEG

You can configure settings for the quality and size of JPEG video transmitted from the camera, as well as, the video size
when recording the camera video.
The video sizes that can be set or selected depend on the [Video Size Set] setting.

[Video Quality]

Select the video quality transmitted from the camera for each size in a video size set.
Greater values have higher quality.

[Video Quality: Digital PTZ]

Select the video quality for digital PTZ.

[Video Size: video Transmission]

Select the default video size transmitted from the camera when no video size has been specified by the Viewer.

[Maximum Frame Rate: Video Transmission]

Limit the maximum frame rate per second transmitted to reduce the viewer load. Up to 30 frames per second can be set.

[Video Size: Upload / Memory card]

Select the size of video when using the upload function (P. 141) or when recording to a memory card (P. 194).
Set whether to upload a video or record it to a memory card with [Video Record] > [Upload] or [Memory Card] > [Video
Record Action] (P. 141).

H.264(1)

Settings for H.264(1) video transmitted from the camera.
The video sizes that can be selected depend on the [Video Size Set] setting.

[Video Size]

Select the size of the video transmitted from the camera.

[Bit Rate Control]

Set the video bit rate.
If you select [Use bit rate control], please set [Target Bit Rate (kbps)]. If you select [Do not use bit rate control], please set
[Video Quality].

[Target Bit Rate (kbps)]

You can select the target bit rate if [Bit Rate Control] is set to [Use bit rate control].

[Video Quality]

You can select the video quality if [Bit Rate Control] is set to [Do not use bit rate control].
Greater values have higher quality.

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[Frame Rate (fps)]

Select the video frame rate.

[I Frame Interval (sec)]

Select the I frame interval (sec) for H.264 video.

4

Important

• When [H.264(1)] or [H.264(2)] video is used for memory card recording and upload, the following restrictions apply to the setting.

H.264(1) H.264(2)

1920 x 1080 All sizes

All sizes 1920 x 1080

1280 x 960 1280 x 960

1280 x 720 1280 x 720

– [Bit Rate Control]: [Use bit rate control] only
– [Target Bit Rate (kbps)]: [3072] or less
– [I Frame Interval (sec)]: either [0.5], [1], or [1.5]

• When dual streaming H.264 videos, setting the video size for H.264(1) and H.264(2) to the following combinations restricts the frame
rate to a maximum of 15 fps. For all other combinations, a frame rate of up to 30 fps can be selected.

H.264(2)

Settings for H.264(2) video transmitted from the camera.
The video sizes that can be selected depend on the [Video Size Set] setting.

[H.264(2)]

Select [Enable] to dual stream H.264 video.

[Video Size], [Bit Rate Control], [Target Bit Rate (kbps)], [Video Quality], [Frame Rate (fps)], [I Frame Interval (sec)]

Please refer to each setting in “H.264(1)”.

Setting Page

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Note

[Basic] > [Viewer]

The following settings can be configured here.

• General

• Viewer Settings

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Camera Viewer video when [Rotate clockwise 90 degrees] is set

Configuring the Viewer

Configure the startup, authorization, and view of the Viewer.

General

[Default Page]

Sets the Setting Page or the Viewer as the first page to display when the camera is connected.
If users other than the administrator use the Viewer, set [Default Page] to [Display Viewer].

Viewer Settings

[User Authentication]

Displays the user authentication screen when the camera is connected to the Viewer (P. 45). If you select [Authenticate],
only the administrator or an authorized user (P. 91) can connect.

[Rotate Video Display]
If you select [Rotate clockwise 90 degrees] or [Rotate counterclockwise 90 degrees], video is displayed in portrait
orientation in the Camera Viewer. Use this to rotate the camera 90° to capture video in portrait orientation.

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• Rotation of the video display only affects the Viewer. The video in the video display area of the Setting Page is not rotated. Uploads and
video stored on the memory card are not rotated.

• If you rotate the video display, the on-screen display is also rotated.

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[H.264 for Guest Users]

Important

Set whether guest users may receive H.264 video. If you select [Enable], the [H.264] button will be displayed even when a
guest user connects to the viewer (P. 51).
If you select [Enable], the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the
terms of the license agreement.

Additional H.264 licenses are required to receive H.264 video on multiple computers (P. 20). Select [Disable] for environments in which
license management cannot be performed, such as environments in which multiple unspecified users access the camera.

Setting Page

99

Note

[Camera] > [Camera]

The following settings can be configured here.

• Camera Name

• Camera Control

• Day/Night (when Auto is set)

• Installation Conditions

• Camera Position Control

• External Input Device

• External Output Device

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Setting General Camera Controls

Settings for the camera name and external input/output devices, and for camera use and installation settings.

Camera Name

Set the camera name.

[Camera Name]

Enter any camera name. Be sure to enter a name in [Camera Name].

Camera Control

Set various controls for easier viewing of video.

[Digital Zoom]

Select this to enable or disable digital zoom.
If [Enable] is selected, the area indicating digital zoom will be displayed next to the zoom slider in the Viewer (P. 61).
Unlike optical zoom, the higher the digital zoom ratio, the lower the video quality.

[Smart Shade Control Strength (Auto)]

Select the control strength when [Smart Shade Control] (P. 107) is set to [Auto].

• [Mild]: Select if noise is noticeable.

• [Medium]: Recommended setting for Auto mode (default setting)

• [Strong]: Select to increase visibility in dark areas.

[Haze Compensation Strength (Auto)]

Select the strength of compensation when [Haze Compensation] (P. 108) is set to [Auto].

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When [Haze Compensation] is set to [Auto] and [Haze Compensation Strength (Auto)] is set to [Strong], contrast may be strong if the
subject is not obscured by haze. If this happens, set [Haze Compensation Strength (Auto)] to [Mild].

[Motion-Adaptive Noise Reduction]

When [Enable] is selected, noise reduction is automatically adjusted according to movement. For scenes in which there is
little movement, noise reduction is increased and data size decreases.