BT Converse 420 User Manual

Userfriendly
Guide

Converse 420 telephone

R1

R2

RINGER

IMPORTANT

Thank you for making the

right choice. You can

expect your Converse 420

to provide many years of

quality service. Please

read the in struc tions
carefully before use and
keep this user guide for

future referen ce.

Check that your
Converse 420 is

complete. When you

unpack you must have:

Converse 420 phone with

telephone line cable

attached

Screws and wall plugs for

wall mounting

✓

✓

At a glance

Headset

Used when there is a
headset connected.

Display

Shows 24 hour clock, battery
low indicator, phone numbers,
and names.

Visual ring indicator

Flashes when you have an
incoming call.

Message Waiting indicator

(for Meridian Switchboard users only)

Flashes when there is Voice Mail.

Timer

Used to time the duration of a call.

Recall

For use with switchboard services
and some BT Select Services.

Redial

Redials the last number.
Repeat dials a number when the line
is engaged.
Lets you enter a Pause in a stored
number.

Calculator button

Switches the calculator on and off.

Navigator Wheel

Quick access to the directory.
Adjusts the volume of the
caller’s voice.
Displays range of calculator
functions.

(Tick Button) Select

Dials telephone numbers displayed
on the screen.
Also confirms options displayed on
the screen in the directory and used
to store entries in the directory and
selects calculator functions.

Directory

Lets you store up to 75 names and
numbers including pre-set BT Select
Services:- Call Retur n, Call Divert,
Reminder Call, 3-Way Calling and
Call Minder.

Handset park

Used when the phone is wall

mounted. Lets you park the

handset on the base if you

need to leave the phone

during a call.

Next

Inserts a space in a number

when storing numbers in the

memory.

Clear

Used to edit numbers when
pre-dialling or when storing

or editing numbers in the

memory.

Handset clip

Holds handset in place when

wall mounted.

Volume

Used with the Navigator

wheel to adjust the volume

of the dial tone and your

caller’s voice.

Secrecy button (and light)

Allows you to talk to

someone in the same room

without your caller being

able to hear the conversation.

Handsfree

Allows you to talk to callers

without lifting the handset.

Hearing aid compatible

Your Converse 420 handset is

hearing aid compatible.

Installing

your

Converse 420

Situating your
Converse 420

Situate your Converse 420
close enough to a phone
socket so that the cables
will reach.

Do not stand it on carpets
or other similar sur faces
that generate fibres.

Your Converse 420 can be
wall-mounted. See ‘Wall-
mounting’.

Warning

Your Converse 420 is only
designed to be operated in a
normal office or domestic
environment. It should not
be used in bathrooms or
near water.

Check your

telephone wall socket

If you do not have a
modern-style socket, call

Freefone 0800 800 150

and ask for a BT engineer
to come and fit the
correct socket. This is a
chargeable service.

Install the batteries

The display on your
Converse 420 is powered by
3 x AAA alkaline batteries.
(Available separately.)

Make sure the phone is
not plugged in to the
phone socket. Open the
batter y compartment.

Inser t batteries as
indicated.

Close the lid and replace
the compar tment cover.

Plug your Converse 420

into the phone socket

Check the

dialling mode

Your Converse 420 should
be pre-set to T-TB which
gives you TONE dialling.

This ensures the phone
will work with all modern
digital exchanges.

If your phone does not
work when you dial a
number, tr y setting the
dialling mode to P.

If you are connecting to a
switchboard, check with
your switchboard operator
or communications
manager on which dialling
mode you need.

Set the time

Press and hold the Clock
button until the display
shows TIME.

Release the Clock button.
Display shows 00-00.

Enter the current time
using the 24 hour clock,
eg. 0 9 3 0 = 9.30am,
1 5 3 0 = 3.30pm.

Press the ✓ button.

The time is set and
displayed.

Your Converse 420
is now ready for
making and
receiving calls.

P
T
TB

MODE

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+

+

Using

your

Converse 420

Emergency calls

The emergency services can
be contacted by dialling 999
or 112.

If your Converse 420 is
connected to a switchboard
or PBX, you might have to
dial another number before
999 or 112 in order to get
an outside line.

On some switchboards,
you may not be able to get
an outside line if the power
fails. Check with your
switchboard operator or
communications manager.

To make a call

Lift the handset and dial
the number you want. The
number is displayed.

At the end of your call,
replace the handset.

To use Handsfree

You can make and receive
calls without lifting the
handset by pressing the
Handsfree button.

To make a call:

Press the Handsfree button.

You hear the dialling tone.
Dial the number you want.

The display shows the
number dialled.

When your call is
answered, either lift the
handset and speak or
continue in ‘handsfree’
mode.

To receive a call:

When the phone rings, press
the Handsfree button and
speak to answer the call.

To preview a number

before dialling

Without lifting the handset,
dial the number you want.
The number is displayed.

If you make a mistake, use
the 䊴Clear button to delete
the last digit you have
entered. The Next䊳button
inser ts a space when storing
names and numbers.

Press the ✓ button.

The displayed number is
dialled in ‘handsfree’ mode.

There are three ways to
make a call on your
Converse 420: by lifting
the handset, using the
Handsfree button or by
using the ✓button.

Using a headset

Converse headsets(RJ11jack)
are available separately
from BT shops or by calling

Freefone 0800 800 150.

Plug the headset into the
socket marked HEADSET on
the underside of the base.

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To make a call, press the
Headset button.

Dial the phone number.
To end the call press the

Headset button.

To use the

Secrecy button

You can prevent your
caller from hearing you
while you talk to someone
else close by.

During a call, press the
Secrecy button.

The red Secrecy light
comes on. Your caller
cannot hear you.

To resume your
conversation, press the
Secrecy button again.
The Secrecy light goes off.

To redial the

last number

You can redial a number
up to 32 digits long.

Press the Handsfree button.

Press the Redial button.

The last number you called
is redialled.

To repeat dial

a number

This feature works in
handset, handsfree and
headset modes.

If the number you call is
engaged, you can set your
Converse 420 to dial a
number repeatedly, saving
you from continually having
to press the Redial button.

When you hear the
engaged tone, press the
Redial button and replace
the handset, (or press the
Handsfree button).

The display shows BUSY.
10 seconds after the

handset is replaced your
Converse 420 automatically
picks up the line, switches
on the loudspeaker and
redials the number.

If it is still engaged you
need do nothing, your
phone will wait for 45
seconds before repeating
the procedure.

This will be repeated
ever y 45 seconds up to a
maximum of 15 times or
until the call is answered.

When your call is answered,
you can speak to your
caller by pressing
Handsfree or lift the
handset or press the
Headset button and speak.

Note

To cancel repeat dial before
your call is answered, lift
the handset or press the
Handsfree button or press
the Headset button.

Visual ring indicator

When you have an
incoming call, the Visual
ring indicator will flash in

time with the ringing
signal. Lift the handset to
answer the call.

Message Waiting

indicator

When you have Voice mail
messages, the Message
Waiting indicator flashes
at regular intervals.

Note

This feature works with
Meridian switchboard only.

To adjust the

ringer volume

Set the ringer volume
switch on the underside
of your Converse 420 to
HI, LOW or OFF.

The incoming call light
will flash with all three
settings.

To change the

ringer tone

Set the ringer tone switch
on the underside of your
Converse 420 to the
setting you want: R1 for a
low pitch ring or R2 for a
high pitch ring.

To adjust your caller’s

speech volume

During a call

Press the Volume button.

The display shows VOLUME
and the current volume
level. Tur n the Navigator
Wheel clockwise to increase
the volume or anti-clockwise
to decrease it.

To store names and

numbers in the

directory

Your Converse 420 stores
up to 75 names and phone
numbers:

You can use the Navigator
Wheel - or the keypad - to
enter names and numbers.
The Navigator Wheel also
lets you scroll quickly
through stored names and
numbers.

Stored numbers can be up
to 21 digits long and
include ✱, # and pause .

Directory entries are
automatically stored in
alphabetical order.
Numbers without attached
names are stored at the
beginning of the list.

`

The directory is
pre-programmed with some
BT Select Services numbers
(see ‘Using Select Services’).
These can be overwritten
if you wish.

Press and hold the
Directory button. Display
shows STORE and EDIT.

STORE will be flashing.
Release the Directory

button.
Press the ✓ button.

Display shows the number
of entries stored in the

R1

R2

RINGER

HI
LOW
OFF

RINGER

VOLUME

1

2

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2

2

1

directory, followed by
ENTER NUMBER.

If you try to add a new
entry and the directory is
full, the display shows

MEMORY FULL.

To continue, follow steps
shown in ‘To change an
entry in the directory’ or
‘To delete an entry in the
directory’.

Enter the number you
want using the keypad.
Alternatively, turn the
Navigator Wheel until the
digit you want is displayed
then press the ✓ button.
Repeat this step until the
full phone number is
entered.

Press and hold the ✓
button until the display
shows ENTER NAME.

Enter the letters you want
using the keypad.
Alternatively, turn the
Navigator Wheel to display
the letter required then
press the ✓ button.

Press and hold the ✓
button until the display
shows STORE and EDIT.

You can stop during any set
of steps and return to standby
by lifting the handset or
pressing the Handsfree button.

You can now enter another
name and number.

To change an entry in

the directory

Press and hold the
Directory button. Display
shows STORE and EDIT.

Release the Directory
button.

Tur n the Navigator Wheel
so that EDIT is flashing.

Press the ✓ button.

Tur n the Navigator Wheel
to display the entr y you
want to change.

Press the ✓ button. The
cursor flashes under the
first digit of the number.
If you need to move the
cursor, either press the ✓
button or the Next䊳button
to go forward or the 䊴Clear
button to delete a digit.

Enter the new digit above
the flashing cursor using
the keypad or by turning
the Navigator Wheel.

Press the ✓ button.
When you have finished

changing the number press
and hold the ✓ button
until the display shows the
cursor flashing under the
first letter of the name.

Enter the new letter above
the flashing cursor using
the keypad or by turning
the Navigator Wheel.

Press the ✓ button.
When you have finished

changing the name press
and hold the ✓ button
until the display returns to
STORE and EDIT. You can
now change another entr y.

To view and call from

the directory

You can look at all the
names and numbers stored
in your directory

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3

1

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7

Press the Directory button
(your handset does not
need to be in the cradle).

Tur n the Navigator Wheel
to display the entries.

or

Press the alphabet letters
on the keypad to go
directly to an entry,
ie. press the 2 button 3
times to display entries
beginning with C.

Press the ✓ button when
the number you want is
displayed. The phone
switches to handsfree and
dials the number.

To delete an entry in

the directory

You can clear entries from
the directory. Press the
Directory button to view
your entries. Select the
entr y you want to delete
and press the Clear button
twice.

To store a pause

A pause is sometimes
required with some switch­boards and network services.

A pause simply gives the
switchboard a few seconds
to pick up the outside line
before dialling. Using the
Redial button, you can insert
a pause when you store a
number in the directory.

Repeat the steps for storing
a number in the directory
but press the Redial button
where you want to add a
pause within the number.

If your Converse 420 is
connected to a switchboard,
you must first switch off the
calculator before transferring
a call.

To use the

MRC function

Your calculator provides a
Memor y Recall (MRC)
function. This enables you
to put calculations in the
memor y while you make
other calculations, and then
add them together or
subtract one from the other.

For example

Press the Calculator button.

The display changes to the
calculator function.

Enter the number you
want 50.

Tur n the Navigator Wheel
to display the function M+.

Press the ✓ button.

Enter the second number

20.

Navigator Wheel still
displays the function M+.

Press the ✓ button.

Tur n the Navigator Wheel
to MRC.

Press the ✓ button.

Display shows the total on
memor y 70.

To set the call timer

You can time each call.
During a call press the

Clock button. This displays
the time of the previous
call.

Press the Clock button
again to star t the timer.
You can stop the time by
pressing the Clock button
once more.

When you replace the
handset or press the
Handsfree button to end
the call, the display shows
the final duration of the
call for a few seconds
before retur ning to the
normal clock setting.

Using the calculator

Your Converse 420 provides
all the basic calculator
functions - addition,
subtraction, multiplication,
division and percentages
as well as Memor y Recall.

+, --, --.., X, =, %, AC, M-, M+
and MRC.

If the phone rings while
you are using the
calculator function, simply
lift the receiver or press
the Handsfree button as
normal. Note that
information entered in
calculator mode will be lost.

To use the calculator

Press the Calculator button.
The display changes to the
calculator function.

Enter the number you
want 123.

Tur n the Navigator Wheel
to display the function +.

Press the ✓ button.

Enter the second number

74.

Tur n the Navigator Wheel
to display the function =.

Press the ✓ button.

Display shows the result

197.

To clear a calculation

Tur n the Navigator Wheel
to display AC.

Press the ✓ button.

To switch off the

calculator

Press the Calculator button.

The calculator will also
switch of f automatically
if no button is pressed for
1 minute.

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3

1

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3

Recall button

The Recall button is for use
with switchboard services
and some BT Select
Ser vices.

Five minutes memory

back-up

If you unplug your
Converse 420 from the
telephone socket and it
has fully charged batteries,
it will keep all the numbers
you have stored in the
memor y. However, if you
unplug your Converse 420
and your batteries are
totally discharged, numbers
stored in the memory will
be maintained for about 5
minutes only.

Pre-programmed BT Select
Services numbers will not
be af fected.

When your batteries are
within about two weeks of
total exhaustion, BATT LOW
will appear in the display.
If you do not replace the
batteries and they become
totally discharged your
Converse 420 will not display
anything on the screen.

Using BT

Select Services

Note

A switchboard can provide
a similar range of functions
to BT Select Services.
If your Converse 420 is
connected to a switchboard,
you can simply use it as a
normal extension.

Your Converse 420 gives
you easy access to the
following range of BT
Select Ser vices.
Six of the Directory
buttons have been
pre-programmed into the
directory.

You can replace the pre-set
numbers with your own
numbers, if you wish.
Simply follow the steps
shown in ‘To edit names

and numbers in the

directory’.

Call Diversion

You can use your Converse
420 to request the
network to diver t incoming
calls to another number.

You can choose to divert:

- all calls

- calls that you do not
answer within 5 rings

- calls when your line
is already engaged.

To switch

Call Diversion on

Press the Handsfree button
or lift the handset.

Press the Directory button.

Tur n the Navigator Wheel
to select *21* DIVERT ON.

Press the ✓ button to dial
the number.

Enter the number to which
you would like your calls
diver ted.

Press the # button and
listen for confirmation of
your instructions.

To switch

Call Diversion off

Press the Handsfree button
or lift the handset.

Press the Directory button.

Tur n the Navigator Wheel
to select #21# DIVERT OFF.

Service Code

Call Return 1471

(No charge)

Set Divert ✱21✱
Cancel Divert #21#

(Quarterly subscription)
Call Minder 1571

(Quarterly subscription)
Reminder Call on ✱55✱

(Pay per call)

Reminder Call off #55#

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1

2

3

Press the ✓ button to dial
the number.

Listen to the confirmation
announcement of your
instructions.

Call Minder

Call Minder gives you an
answering ser vice that
takes messages when you
do not answer your phone
or if you are already on
the line.

Details on how to use
Call Minder are provided
when you subscribe to the
ser vice.

To ring your

Call Minder service

Press the Handsfree button
or lift the handset.

Press the Directory button.

Rotate the Navigator Wheel
to select 1571 CALL
MINDER.

Press the ✓ button to dial
the number.

When the Call Minder
answers, follow the voice
prompts to play back, save,
delete and skip for war d
through your messages.

Reminder Call

You can turn your
Converse 420 into a 24
hour alarm clock, that
rings you back at the exact
time you specify.

To set a

Reminder Call

Press the Handsfree button
or lift the handset.

Press the Directory button.

Tur n the Navigator Wheel
to select *55* REMINDER
SET.

Press the ✓ button to dial
the number.

Enter the time you want to
be called back, using the
24 hour clock, e.g. 1 6 3 0
books a Reminder Call at

4.30 pm.
Press the # button and

listen for confirmation.

To cancel a

Reminder Call

Press the Handsfree button
or lift the handset.

Press the Directory button.

Tur n the Navigator Wheel
to select

#55# REMINDER

OFF.

Press the ✓ button to dial
the number.

Listen for confirmation.

Other services

Three Way Calling

Lets you speak to two
other callers at the same
time.

Charge Advice

Instantly tells you the
exact cost of your last call.

Call Waiting

During a call, a soft ‘beep’
lets you know if another
person is tr ying to contact
you. You can put your
original caller ‘on hold’
while you switch to the
new caller.

For information on these
and many other valuable
services, call BT on 152.
If you are not connected to
the BT network ask your
Telecom supplier for
information about their
services.

To re-set BT Select

Services buttons

If you have stored your
own numbers over
BT Select Ser vices you
can re-set them to the
original BT numbers.

Follow the steps in ‘To

change an entry in the
directory’ and re-enter the

Select Ser vice Codes
(provided in the table on
the previous page).

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Wa l l -

mounting

Your Converse 420 can be
wall-mounted using the
screws and wall plugs
provided.

Unclip the stand on the
back of the Converse 420.

Drill two holes in the wall
83mm ver tically apart
using a 5.5mm drill bit.

Inser t the wall plugs if
necessar y, then insert the
screws leaving about 5mm
protr uding from the wall
on which to hang the
phone.

Rotate the handset clip
180˚ so that it protr udes
upward. This holds the
handset in place when wall
mounted.

Slot the screw heads into
the holes on the back of
the phone and gently pull
the phone downward to
make sure it is securely in
place.

Hang the handset on the
handset clip.

Technical

information

Environment

Your Converse 420 should be
kept free of dust, moisture and
high temperatures. Wipe the
casing clean with a damp, not
wet, cloth.

Do not use spray or abrasive
cleaners as damage to the
internal components or
polished surfaces could r esult.

How many phones
can you have? (REN)

All items of telephone
equipment have a Ringer
Equivalence Number (REN),
which is used to calculate the
number of items which may
be connected to any one
telephone line. Your Converse
420 has a REN of 1. A total
REN of 4 is allowed. If the
total REN of 4 is exceeded,
the telephones may not ring.

With different telephone types
there is no guarantee of
ringing, even when the REN is
less than 4.

Connection information

Your Converse 420 may be
connected to public networks
in the United Kingdom. It may
also be connected to compatible
switchboards. If in doubt, your
switchboard supplier or
maintainer should be able to
offer help. Advice on connection
to BT switching systems can
be obtained by dialling
Freefone 0800 800 154.

It can be connected to Meridian
systems with Message Waiting.
The Message Waiting Indicator
responds to the series of line
reversals output by the
Meridian.

If you do not have a compatible
switchboard, it cannot be
guaranteed that your Converse
420 will operate correctly
under all possible conditions
of connection.

Guarantee

If you own your Converse 420
under BT’s guarantee BT
guarantees the product for one
year provided that:

The goods have only been
used for their intended
purpose and have not been
subjected to misuse, or been
wilfully or accidentally
damaged.

The goods have not been
tampered with or repaired by
anyone other than BT, its staff
or agents. If a fault does occur
in this product, and you bought
the unit yourself, provided
that you return it to the place
of purchase and produce your
receipt, it will either be
repaired or replace free of
charge.

The terms and conditions of
this guarantee do not affect
your statutor y rights.

If you own your Converse 420
outside guarantee:

If your Converse 420 needs
repair after the guarantee
period has ended, it must be
repaired so as to remain
compliant with the approval
requirements for connection to
the telephone network.

We recommend that you
contact BT on Freefone 0800
800 150 or visit your nearest
BT shop and you will be
informed of our recommended
repair agents.

WALL

WALL PLUG

SCREW

83mm

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83mm

Offices in Europe, North America,
Japan and Asia Pacific.

The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment ar e provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any par t of any contract.

Touch tone

™

is a registered trade mark of

British Telecommunications plc in the UK.
© British Telecommunications plc 1999.

Registered Office: 81 Newgate Str eet,
London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Malaysia. Issue No.1 (02/99). 4.6
Designed by The Art & Design Partnership Ltd.

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)

APPROVED for connection to

telecommunication systems specified
in the instructions for use subject to

the conditions set out in them