BT Converse 2-line Telephone User Manual

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Converse 2-line Telephone

UserGuide

Please open this page for a further ‘at a glance’guide to your Converse 2-Line.

Please open this page for an ‘at a glance’ guide to your Converse 2-Line.

At a glance

Pause

Lets you insert a pause. Used when connected to a switchboard/PBX or storing numbers in the memor y.

Quickdial directory label

Lets you keep a reference of the phone numbers stored in the Quickdial memories

Quickdial memory buttons

Lets you dial stored numbers.

Shift

Lets you switch between the two 10-number memories.

Function

Lets you access the phone’s functions.

LCD Display

Includes clock

Handset hook

Used to hold the handset in

place when wall mounted

Handset park

When the Converse 2-line is wall

mounted, you can hook the

handset over this if you need to

move away from the phone

during a call.

Recall

Used when connected to a switchboard/PBX or using BT Select Ser vices.

Line 2

Lets you select Line 2 when

answering or making calls.

Line 1

Lets you select Line 1 when

answering or making calls.

Microphone

For hands-free operation.

Handsfree

Press to hear your caller over the loudspeaker.

Redial

Redials the last number dialled.

Hold

Lets you put a caller on hold.

Loudspeaker

Enables handsfree operation.

Line 2 Ringer LED

Red - Lights up when a call

comes in on Line 2

Line 1 Ringer LED

Red - Lights up when a call

comes in on Line 1

Line 2 In use and Hold LEDs

Red when Line 2 is being used

Green when a Line 2 caller is put

on Hold

Line 1 In use and Hold LEDs

Red when Line 1 is being used

Green when a Line 1 caller is put

on Hold

Loudspeaker LED

Red - Lights up when the loudspeaker is switched on

Conference

Lets you hold a 3-way conference with two other callers.

2 5 87

Speaker

(END VIEW)

Telephone line cord sockets

Connection Mode Line Selection Switch

Lets you set the phone for use with one or two lines.

(UNDERSIDE OF BASE)

Battery compartment cover

Battery compartment

Lock

(LEFT HAND SIDE VIEW)

Handset line socket

Ringer volume

(RIGHT HAND SIDE VIEW)

Loudspeaker volume

Pull out

quick guide

In this guide

At a glance 2

Installing your Converse 2-Line 4

Using your Converse 2-Line 8

Help 16

Maintenance 17

Technical information 18

Wall mounting 19

Index 21

Unpacking your Converse 2-Line

Check that your Converse 2-Line is complete.

When you unpack you should have:

•Converse 2-Line base unit.

•Converse 2-Line handset.

•Coiled handset connection cord.

•2 telephone line cords.

•3 x AA alkaline batteries.

•Screws and wall plugs for wall mounting.

Installing your Converse 2-Line

EMERGENCY CALLS

The emergency services can be contacted in the UK by dialling 999. You may also dial 112 which is valid in any country that is a member of the European community.

If your Converse 2-Line is connected to a PBX (switchboard), you may have to dial an access number before 999 to contact the emergency services. Some switchboards cannot dial out during a power failure.

For your records

For warranty purposes, proof of pur chase is required, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number (on the underside of the base station):

Purchase price

Situating your Converse 2-Line

Situate your Converse 2-Line close enough to a phone socket so the telephone line cords will reach.

Do not stand it on carpets or other similar sur faces that generate fibres.

Do not cover or enclose the machine. Your Converse 2-Line can be wall mounted.

See ‘Wall mounting’ on page 19.

If you do not have a modern style socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket.

This is a chargeable ser vice.

Your Converse 2-Line is designed for use with 3 x AA size alkaline batteries.

WARNING

Your Converse 2-Line is only designed to be operated in a normal office or domestic environment. It should not be used in bathrooms or near water.

The following require batteries in order to work:

•In Use/Hold LED.

•Loudspeaker.

•3-Way Conference button.

•One-touch memories.

•Redial button.

•Hold button.

•LCD Display and clock.

•Remove the Pull-out guide underneath the base unit.

•Open the battery compartment cover by pushing the Lock back and lifting the cover.

•Insert the 3AA alkaline batteries as shown inside the batter y compartment.

•Replace the cover and click into place.

2 Install the batteries

Check your telephone wall socket

Battery compartment cover

Battery compartment

Lock

Pull-out quick guide

Please note

If you do not fit batteries or if they go flat, your phone can still make and receive calls but many useful functions will not operate.

Push the end of the cord with the transparent plug on it into the socket on the base unit. If you are connecting to one line only, use the L1 socket. If you are using both lines, use both L1 and L1/L2 sockets.

Plug the other end of the cords into the telephone sockets.

•If connecting to one telephone line only, set the Connection Mode switch to 1x.

•For two lines, set the Connection Mode switch to 2x.

When replacing old batteries

If you have stored One-touch numbers and are replacing low batteries, you need to make sure that you maintain a power supply while the batteries are removed. You do this in order to retain the memory by taking the handset of f the hook before r emoving the old batteries. Do not unplug the telephone line cords. Once the new batteries are in, you can replace the handset.

Battery low war ning

When the display flashes LOW BATTERY, the HOLD button will not work until new batteries have been installed.

If the batteries go completely flat, any One-touch numbers that have been stored will be lost.

Plug one end of the coiled line cord into the handset and the other into the base.

Connect the handset to the base

Set the connection mode switch

Connect the telephone line cords

Please note

When you pick up the handset, Line 1 is automatically selected. Therefore, when connecting to two lines, the telephone line cord connected to L1 should be plugged into the most frequently used line. This will save you having to press a Line button in order to answer the majority of calls. See ‘Making and receiving calls’ page 8’.

The ringer volume switch is located on the side of your Converse 2-Line and af fects the volume at which your phone rings.

There are three settings HI– a loud ring. Your phone is pre-set to

this position.

LO– a quiet ring. OFF– no ring.

Providing batteries are fitted, your Converse 2-Line will display the time, day, month and day of the week.

Press buttons in order shown

Press the FUNCTION button. Display flashes the month. Enter the correct month by using the

DIAL keypad, eg: Januar y = 01,

December = 12.

DIAL The date now flashes. Enter the

correct day by using the keypad, e.g.: 09 = 9th. Please note for Feb 29th you will need to reset.

DIAL The day of the week now flashes.

Enter the correct day by using the keypad, e.g.: 1= Sunday, 7 = Saturday.

DIAL AM now flashes. Enter the cor rect

setting. 1= AM, 2 = PM.

DIAL Display now flashes TIME. Enter

the correct time by using the keypad, e.g.: 0515 = 5.15.

The display gives you15 seconds to complete each setting. If you do not press any button in that time, the display returns to normal and you must start again from the beginning.

Set the time and date

Set the ringer volume

Please note

When one line is being used and a call comes in on the other line, the volume of the ringer is automatically reduced.

Your Converse 2-Line is now ready for use.

01-01 12:00

LOWER

07-18 12:00

LOWER

07-18 12:00

LOWER

07-18 12:00

LOWER

07-18 05:15

LOWER

Press buttons in order shown

Lift the handset and listen for the dial tone. The Line 1 red light comes on.

Dial the number you require. To end the call, replace the

handset.

Press and hold down the Line 2 button and lift the handset.

The Line 2 red light comes on. Release the Line 2 button.

Dial the number you require and listen for the dialling tone.

To end the call, replace the handset.

The phone rings and the red Line 1 Ringer light flashes.

Lift the handset and speak. To end the call, replace the

handset.

To make a call on Line 1

To make a call on Line 2

To receive a call on Line 1

The phone rings and the red Line 2 Ringer light flashes.

Press and hold down the Line 2 button and lift the handset.

Release the Line 2 button and speak. To end the call, replace the

handset.

When a call is placed on hold, you cannot hear your caller and they cannot hear you.

During a call: Press and release the HOLD

button. The IN USE light changes from red

to green and the call is on hold. To take the call off hold, press

the

Line 1 or 2 button (depending

on which line you are using. The green light changes back to red and you can talk to your caller.)

To receive a call on Line 2

To put a call on hold

Using your Converse 2-Line

Owners label.

You can write your phone number(s) on the card under the handset. Remove the plastic cover with a pencil or similar.

Using the loudspeaker for handsfree operation

The loudspeaker enables handsfree operation – where you can make and receive calls without picking up the handset. You hear the caller through the built in speaker. Adjust the loudspeaker volume by sliding the switch on the right hand side of the base.

Press the HANDSFREE button. The Speaker light and Line 1 light both come on.

Adjust the VOLUME switch and listen for the dial tone.

DIAL Dial the number your require.

To end the call, press the

HANDSFREE button. The Speaker

and Line 1 lights go out.

Press buttons in order shown

Your Converse 2-Line will hold the last number dialled – up to 31 digits – in its memor y.

Lift the handset or press the

HANDSFREE button (to dial on

Line 2, press and release the

LINE 2 button while you do this).

Press the REDIAL button.

You can use your Converse 2-Line as an alarm clock. The display gives you 15 seconds to complete each setting. If you do not press any button in that time, the display returns to nor mal and you must star t again from the beginning.

Press the FUNCTION button three times. Display shows the current alar m setting.

Press

1 to select AM or 2 to

select PM. Use the keypad to enter the time

at which you want the alarm to go of f, e.g.: 0500 = 5-o-clock.

Press the

SHIFT button to switch

the alarm on and off. The display will only show when the alarm is switched on.

To make a handsfree call on Line 1

To redial the last number called

To switch the alarm on and off

Please note once the alarm is set it will come on daily, unless you switch it of f manually by resetting the alarm.

During a call: Press the HANDSFREE button.

The Speaker light comes on.

Place the handset on the base. Your call is now on the loudspeaker.

During a call, you may wish to keep your conversation more private.

Lift up the handset. The Speaker light goes out.

Continue your call using the handset.

Press buttons in order shown

Press and hold down the Line 2 button.

Press the HANDSFREE button. The Speaker light and Line 2 light both come on. Release the Line 2 button.

Adjust the VOLUME switch and listen for the dial tone.

DIAL Dial the number your require.

To end the call, press the

HANDSFREE button. The Speaker

and Line 2 lights go out.

When a call is placed on hold, you cannot hear your caller and they cannot hear you.

During a call: Press and release the HOLD

button. The IN USE light changes from red to green and the call is on hold.

To take the call off hold, press the

Line 1 or 2 button (depending on

which line you are using again. The green light changes back to red and you can talk to your caller.

To put a handsfree call on hold

To make a handsfree call on Line 2

To switch from handset to handsfree

To switch from handsfree to handset

Using 2 Lines

Answering a second, incoming call

If, during a call, a second call comes in on the other line:

The Ringer light comes on. The ringer sounds but at a lower volume than normal. You can answer the new call either by ending your current call or by putting the call on hold.

Press buttons in order shown

Press the Line 1 or 2 button – whichever line is ringing. Your phone will hang up on your current line and pick up the incoming call.

Press and release the

HOLD

button. The green Hold light comes on. Your cur rent caller is put on hold.

Press the Line 1 or 2 button – whichever line is ringing. Your phone will pick up the incoming call.

End the new call and return to your original caller by pressing the

Line button of the call that is

on hold.

You can put one call on hold in order to make or answer a call on the second line, and then switch between the two calls.

While one call is on hold and you are talking to a second caller on the other line:

Press and release the HOLD button. Both calls are now on hold. Both green lights are on.

Press the

Line 1 button to talk to

the caller on Line 1. Press and release the HOLD

button to put both calls on hold. Press the Line 2 button to talk to

the caller on Line 2. Press the

Line button of the call

you want to continue. The other line is disconnected and you can talk to your remaining caller.

To switch between calls on Line 1 and Line 2

USEFUL TIP

When ending a call in order to return to your original caller, do not hang up the handset or, (if using handsfree) press the

HANDSFREE button as both calls will be

ended.

To end one call to answer a new call

To put a call on hold and answer a new call

Press and release the HOLD button. Both callers are put on hold.

Press the

Line 1 if you want to end

the call on Line 1 or the Line 2 button if you want end the call on Line 2 .

Say goodbye to that caller. Press the Line button of the call

you want to continue. The other line is disconnected and you can talk to your remaining caller.

3-Way Conference Calls

You can hold a conference call with two other callers on separate lines. 3-Way Conference Calls will not work on the loudspeaker.

Press buttons in order shown

Make your first call on Line 1. When connected, press and release

the

HOLD button. The caller on

Line 1 is put on hold. Press the Line 2 button and dial

the number you want. When the second caller answers

press the CONF button. You can now speak to both callers at the same time.

Press and release the

HOLD

button. Both callers are put on hold.

Press the Line 1 or 2 button to talk to the call on that line.

Press the CONF button to resume your conference call.

To end one call only

To speak privately to one line only

To make a 3-Way Conference Call

PLEASE NOTE

It is possible that you may notice a loss of sound quality on Conference calls, due to your Converse 2-Line regulating the audible variations of 3-way calls.

Should this reach unacceptable levels, BT’s 3-Way Calling Select Service can provide an alternative method without sound problems. You need to subscribe to this and it is a chargeable service.

Using the Quickdial memory buttons

You can store up to a total to 20 phone numbers in two separate memories using the M1-M10 Quickdial buttons.

10 numbers can be stored in M1-M10 LOWER and a fur ther 10 in M1-M10 UPPER.

Each stored number can be a maximum of 20 digits.

The Quickdial directory label has two panels for each button so you can enter a reference name next to each button for the Upper and Lower Quickdial memories.

Press buttons in order shown

Press the FUNCTION button twice. Display flashes DIAL NUMBER.

Press the SHIFT button to select the UPPER or LOWER memory.

•

Press the Quickdial button under which you want to store the number. If a number has already been stored, it is shown on the display.

DIAL Dial the number you want to store

(20 digits maximum). Press the FUNCTION button to

store the number – you get a short beep to confirm.

Store the next number by star ting from ‘Press

SHIFT’ above.

Some switchboards/PBXs can take a shor t time to pick up an outside line. You can insert a pause in the number to allow for this delay. A Pause can be inser ted in the phone number by pressing the PAUSE button at the appropriate place.

For example if connected to an of fice telephone system where you have to dial a 9 to get an outside line, when storing a number:

Press

9, then the PAUSE button,

then the number you want to store.

To store a number

To store a pause

Press the SHIFT button to select UPPER or LOWER if necessary, then press the M1-M10 Quickdial

•

button you want.

Press the FUNCTION button twice. Press the SHIFT button to display

UPPER or LOWER.

•

Press the Quickdial memory button (M1-M10) you want to delete. The stored number is displayed.

Press and release the HOLD button. Display shows ERASE.

Press the

FUNCTION button to

delete – you get a beep to confirm – or the HANDSFREE button to cancel.

To view numbers stored in the memories

To view another Quickdial number

To delete numbers stored in the Quickdial memories

To dial a Quickdial number

PLEASE NOTE

If you press the Quickdial M1-M10 button you want it will be automatically dialled out.

Press buttons in order shown

Lift the handset or press the

HANDSFREE button. (To dial on

Line 2, press and release the

Line 2 button after you have

pressed the Handsfree button.) Press the

SHIFT button (if

necessar y) to select the UPPER or LOWER memory and listen for the

dial tone.

•

Press the Quickdial M1-M10 button you want. The number is dialled.

If dialling a Quickdial number when using the loudspeaker, remember to check that Line 1 is free as this line is automatically selected in preference to Line 2. Check which line you wish to use.

Press the FUNCTION button twice. Press the SHIFT button to display

UPPER or LOWER.

•

Press the Quickdial memory button (M1-M10) you want to view. The stored number is displayed.

Last number redial

Lift handset and press the REDIAL button.

Press the HANDSFREE and

REDIAL buttons.

Auto redial

Press the REDIAL button, speaker light come on, loudspeaker comes on and the number is dialled automatically.

You may need to wait for a few seconds before the number is redialled.

Using the Recall button

This button signals a time break recall and is used when your phone is connected to a switchboard/PBX and BT Select Ser vices. Contact your switchboar d/PBX supplier for fur ther infor mation.

IMPORTANT

Batteries must be installed to use the Quickdial memory. If the batteries go completely flat, all One-touch numbers that have been stored will be lost. To avoid the losing stored numbers, take the handset off the hook while removing old batteries and inserting new ones.

Help

If you have trouble making or receiving calls, tr y checking the telephone line by replacing your Converse 2-Line with a known working product.

Phone does not ring for incoming calls

Check that the Ringer Volume switch is not set to of f.

Handsfree calls on the speaker are quiet

Check that the Speaker Volume switch is not in the minimum position .

One of the IN USE lights is always on

If you have only one line connected to your phone, check that it is connected to the socket on the base marked L1 and that the Connection Mode switch is set to x1.

Cannot get Line 2

Check that both telephone line cords are connected and ‘clicked’ into place. Check that the Connection Mode switch is set to x2.

No lights come on

Check that batteries are fitted and that they are not low on power.

HOLD does not work.

The HOLD button requires battery power in order to work. It will stop working when the display shows LOW BATTERY.

Display only works when handset is lifted

Batteries need replacing immediately.

3-Way Conference Calls are quiet

In some circumstance, the volume and quality of 3-Way Conference Calls may be af fected due to your Converse 2-Line regulating the audible levels of 3-way calls. If these levels become unacceptable then BT’s Select Ser vice 3-Way Calling will give you an ef fective alter native.

Maintenance

General

Simply clean the Converse 2-Line with a damp cloth (not wet) or an antistatic wipe. Never use a dr y cloth as this may cause a static shock.

Service

Within guarantee

If you experience a problem with your Converse 2-Line you should contact the Converse 2-Line Helpline 0845 6031616. If the problem is not remedied, you will be advised to contact your original point of purchase.

Some retailers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Outside warranty

If your Converse 2-Line needs repair after the warranty period has ended, contact the Converse 2-Line Helpline 0845 6031616 for information on our recommended repair agents.

If you have to return your Converse 2-Line

Pack the Converse 2-Line securely, preferably in the original packaging. All parts must be returned including line cor ds and original batteries. We cannot take responsibility for goods damaged in transit.

Environment

Your Converse 2-Line should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. It should not be used in bathrooms or near water.

How many phones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to a telephone line. Your Converse 2-Line has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

WARNING

Your Converse 2-Line is only designed to be operated in a normal office or domestic environment where the relative humidity does not exceed 60%.

Technical information

Connection information

Your Converse 2-Line may be connected to public networks in the United Kingdom.

It may also be connected to switching systems that use tone(MF) signalling, with timed break recall. If in doubt, your switch supplier of maintainer should be able to of fer help. Advice on connection to BT switching systems can be obtained by contacting the Converse 2-Line Helpline 0845 6031616.

Generally, your Converse 2-Line can be connected to any switchboard where a simple, modern telephone can be used to make and receive calls.

• Replace the bracket as shown.

• Now slot into position and push in.

CLIP 1 CLIP 2

Wall mounting

Your Converse 2-Line can be wall-mounted using the screws and wall plugs provided.

Before you wall mount your Converse 2-Line, check that:

• the wall can suppor t the weight of the phone

• the position you choose leaves suf ficient space so that the phone is clear of any obstruction on the wall, such as a shelf or cupboard.

• Slide the wall mounting bracket out from the base unit by pressing down on the two retaining clips and pulling it towards you.

CLIP 1 CLIP 2

• Drill two holes for the screws and inser t the wall plugs (if required).

• Inser t the screws leaving about 4mm free on which to hang the phone.

• Plug the line cords into the telephone sockets.

• Place the holes on your wall mounting bracket over the screws and gently slide the phone down to make sure it is securely in place.

• Now slide out and rotate the handset hook so that you can hang up the handset when the phone is wall mounted.

• If you need to put the handset down during a conversation, place it on the handset park clip at the top of the phone.

• Use the wall mounting template below for marking the drill holes.

83mm

Alarm On/Off 9 At a glance 2 Auto redial15

Batteries

compar tment 5 installing 5 low warning 6

replacing 6 Caller on hold 11 Call on hold 8

Conference calls

end one call only 12

speak privately to one line 12

3-way call 12 Emergency calls4 End one call to answer a new call11 Guarantee 17

Handsfree 9

handsfree call Line 1 9

handsfree call Line 2 10

handsfree call on hold 10

switch from handset to handsfree

switch from handsfree to handset

Help 16 Installing 4 Last number redial 15 Make a call 8 Mode switch 7 Phone socket 5 Pull out guide 5

Quickdial

auto redial 15

delete 14 dial 14 pause 13 redial 15 store 13

view 14 Recall 15 Receive a call 8 Redial 9 Return your Converse 2-Line 17 Ringer volume 7 Switch between calls 11 Technical information18 Time and date 7 Wall mounting 19/20

Index

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Singapore. Converse 2-Line Issue 1 (9/98) 4. Designed by The Art & Design Par tnership Limited.

BT Converse 2-line Telephone User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual