BT Contour 100 User Manual

EC Declaration of Conformity

We: Marconi Interactive Systems Of: Carr Lane, Chorley, Lancashire, PR7 3JP UK Declare that model number: Contour 100/1 Equipment: Coin payphone for customer: British Telecom Network connection type: PSTN Class 1.2

is (are) in conformity with the requirements of the R&TTE directive.

Directive 1999/5/EC of the European Parliament and of the Council 9 March 1999

Compliance is achieved by conformity to the following:

EN60950: 1992 (Generic Safety) EN55022: 1998 (EMC Generic Emissions) EN55024: 1998 (EMC Generic Immunity)

Authorised by

Colin McArdle V.P. Product Development (on behalf of MIS)

Date of issue 15 June 2001

APPROVED

for connection

to the telecommunications

systems specified in

the instructions for

use subject to

the conditions set out

in them.

The Payphone Contour 100 conforms with European Directive R&TTE 1999/5/EC

Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms part of any contract.

PHME 38014/9.2001

BT Contour 100 User guide

Contents

Everyday features

Making and answering calls

Making a normal payphone call . . . . . . . . .4

To call a pre-programmed memory

number . . . . . . . . . . . . . . . . . . . . . . . . .5

To make another call . . . . . . . . . . . . . .5

To redial the last number you dialled . .5

Making a call using a Memory button .5

Making an Owner call using your PIN . . . .6

Making an Owner call using

your cash box key . . . . . . . . . . . . . . . . . . . .6

Answering calls . . . . . . . . . . . . . . . . . . . . .7

Money

Emptying the cash box . . . . . . . . . . . . . . .8

Checking the total money taken using

your PIN . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Checking the total money taken using

the cash box key . . . . . . . . . . . . . . . . . . . . .9

Extra features

How to get started . . . . . . . . . . . . . . . . . .11

Barring

Barring certain outgoing calls . . . . . . . . .12

Barring calls made with fake coins

or tokens . . . . . . . . . . . . . . . . . . . . . . . . .13

Barring incoming calls . . . . . . . . . . . . . . .14

Setting the ringer switch . . . . . . . . . . . . .15

Barring old coins from being used . . . . . .16

Call handling

Withholding your number . . . . . . . . . . . .17

Setting the identification tone . . . . . . . .18

Setting the Operator tone . . . . . . . . . . . .19

Setting the privacy feature . . . . . . . . . . .20

Setting an automatic switchboard code .21

Setting a manual switchboard code . . . .22

Removing a switchboard code . . . . . . . .23

Charging

Setting call charges . . . . . . . . . . . . . . . . .24

Setting the minimum fee . . . . . . . . . . . . .25

Programming new coins or tokens . . . . .26

Programming exception codes . . . . . . . .27

Cancelling exception codes . . . . . . . . . . .28

Charging for calls to Directory Enquiries 28

Payphone settings

Programming the Memory buttons . . . .30

Setting the payment timer . . . . . . . . . . .29

Setting the time and day . . . . . . . . . . . . .32

Using different display languages . . . . . .33

Changing your PIN . . . . . . . . . . . . . . . . .34

Setting the dialling mode . . . . . . . . . . . .34

Troubleshooting . . . . . . . . . . . . . .35

Technical information . . . . . . . .38

Index . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Important information

Make a note of your BT Contour 100 Payphone serial number which is

printed on the bottom of your phone

Your cash box key number

If you need any help, please visit our website at www.bt.com/payphones

If you need to contact us, please send an email with your query to

product.help.payphones@bt.com or call the Payphone Helpdesk free on 0800 25 25 41 and we will be pleased

to help you. Lines are open Monday to Saturday, 8am to 6pm.

If you need replacement cash box keys, please call the Tetrel Key Helpdesk free on 0800 373 085.

If you would like to speak to our Sales Team, please call the Payphone Sales Desk free on 0800 11 55 11. Lines are open Monday to Friday, 8am to 6pm and Saturday from 9am to 2pm.

Everyday features

These are the most common features and functions, which you will probably use most often. For any other features, see the Extra features section on page 10.

Making and answering calls

These instructions will tell you how to use the payphone for making and answering normal calls, and for making Owner calls.

If you want to make an Owner call – where you don’t have to put in any cash and the calls you make are charged to your normal phone bill – you will find the instructions on page 6.

Money

These instructions will tell you how to empty the cash box, find out the amount of money the payphone has taken, and reset the counter to £0.00.

• page 4

• page 8

Everyday features:

Making and answering calls

Making a normal payphone call

Before you make a normal payphone call, make sure

you have enough cash ready. Put in the money as soon as your call is answered or the call will be disconnected.

1 Lift the handset

The display will show

PLEASE DIAL

2 Dial the number

The display will show the number as you dial it.

3 Wait for your call to be answered

4 As soon as your call is answered,

put your money in

You will need to insert coins to at least the value shown on the display.

The payphone will accept 10p, 20p, 50p and £1 coins, and any other coins or tokens you program it to accept (see page 26 for instructions).

5 As you talk, keep an eye on the display

The display will show how much money you have left. 20 seconds before the money runs out, the display will flash and you will hear a series of beeps. You can add more money at any time during the call, but remember that the payphone does not return any unused coins.

To call a pre-programmed memory number, you

will need to lift the handset and press the appropriate Memory button. Wait for your call to be answered. As soon as your call is answered, put your money in.

Everyday features:

Making and answering calls

To make another call with your remaining money, don’t hang up

– Press NEXT CALL

– Dial the number

If you dial the number incorrectly, press NEXT CALL and dial the number again.

– Wait for your call to be answered

– Press S to speak.

To redial the last number you dialled,

don’t hang up

– Press NEXT CALL when you hear

the engaged tone

– Press REDIAL

Everyday features:

Making and answering calls

Making an Owner call using your PIN

Making an Owner call using your cash box key

This feature can be activated by following the instructions and using either your PIN or the cash box key.

It is best to use your PIN for the features where you have a choice of methods, as it is easier and more secure.

1 Lift the handset

2 Press S

The display will show

3 Enter your PIN

4 Press NEXT CALL

The display will show

owner call

5 Dial the number – you do not need to put any

money in when your call is answered

6 To make another call, don’t hang up

– Press NEXT CALL – Dial the number

When you have finished your calls, hang up. The payphone will then be ready to make normal payphone calls.

1 Lift the handset

2 Unlock the cash box and leave the key in

the lock

3 Press NEXT CALL

4 Lock the cash box and remove the key

The display will show

owner call

5 Dial the number – you do not need to put any

money in when your call is answered

6 To make another call, don’t hang up

– Press NEXT CALL – Dial the number

When you have finished your calls, hang up. The payphone will then be ready to make normal payphone calls.

Answering calls

When your payphone rings, you just need to lift the handset to answer the call. The caller will hear a series of beeps which will let them know they are calling a payphone.

Everyday features:

Making and answering calls

Everyday features:

Money

Emptying the cash box

You will need the cash box key

1 Lift the handset and rest it on the table or floor

2 Unlock the cash box and lift the cover

3 Empty the cash box tray

4 Replace the tray and lock the cash box

You should check that you have locked the cash box securely by trying to lift the cover.

Checking the total money

taken using your PIN

Checking the total money taken using the cash box key

Everyday features:

Money

1 Lift the handset

2 Press S

The display will show

3 Enter your PIN

4 Press S66

The display will show

money

5 Press H to see how much money the payphone

has taken since it was last reset

6 Press H again to see how much money the

payphone has taken since it was first used.

You will need the cash box key

1 Lift the handset

2 Unlock the cash box and leave the key in

the lock

3 Press S66

The display will show If it does not, hang up, lift the handset and try entering S66 again.

money

4 Press H to see how much money the payphone

has taken since it was last reset.

After the last step of either method, you can reset the amount to £0.00

Press 0, then H.

The display will flash once to confirm that you have reset it to £0.00.

This feature can be activated by following the instructions and using either your PIN or the cash box key.

It is best to use your PIN for the features where you have a choice of methods, as it is easier and more secure.

Extra features

You can use these features to personalise your BT Contour 100 Payphone for your precise needs.

Type of feature Features Page

Barring Barring certain outgoing calls 12

Barring calls made with fake coins or tokens 13 Barring incoming calls 14 Setting the ringer switch 15 Barring old coins from being used 16

Call handling Withholding your number 17

Setting the identification tone 18 Setting the Operator tone 19 Setting the privacy feature 20 Setting an automatic switchboard code 21 Setting a manual switchboard code 22 Removing a switchboard code 23

Charging Setting call charges 24

Setting the minimum fee 25 Programming new coins or tokens 26 Programming exception codes 27 Cancelling exception codes 28 Charging for calls to Directory Enquiries 28

Payphone settings Setting the payment timer 29

Programming the memory buttons 30 Setting the time and day 32 Using different display languages 33 Changing your PIN 34 Setting the dialling mode 34

How to get started

Extra features:

How to get started

You will need to use these instructions to start the programming mode when you want to change any of the extra features. Once you have started the programming mode, you can change as many features as you like as long as you don’t hang up. If you hang up before you have finished programming, you will find a diagram to remind you how to start the programming mode in the left margin of every other page.

You will need the cash box key

1 Lift the handset

2 Unlock the cash box

and leave the key in the lock

The display will show

3 Enter your PIN

4 Press H

The display will show

If it still shows

the PIN was incorrect

– try entering it again. If you enter the wrong PIN more

than once, contact the Helpdesk. For contact details, see page 2.

Money

5 Choose the feature you want to program and

follow the instructions on the following pages.

+ 28 hidden pages