BT 3500 User Manual

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Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quartet 3500

Combined Cordless Telephone and Digital Answering Machine

User

Guide

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

*CALLER DISPLAY, *CALL WAITING,

*CALL MINDER OR 1571 SERVICE BEFORE

THESE FEATURES WILL WORK.

*A QUARTERLY FEE IS PAYABLE.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for an ‘at a glance’ guide to your Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for a further ‘at a glance’ guide to your Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

At a glance

Handset fascias

Can be changed to suit

your personal preference,

see page 13.

Handset

Aerial

Should be extended to obtain the best signal and reception available, see page 10.

Recall/Call Waiting

button

For use with a

switchboard/PBX and

BT Select Ser vices, see

pages 19 and 62.

Also allows you to use

the Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and down through the menu options, see page 14.

Last number redial/ Pause button

Redials up to 5 of the last numbers called, or press to enter a pause in a stored number, see page 21.

Option buttons

Lets you select options

within each menu that

are shown on the display,

see page 14.

Keypad

Talk button

Press to make or receive

a call, see page 14.

Clear button

Use to delete unwanted digits or characters and to exit the menu, see page 20.

Page

uartet 3500

Play

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Delete button

Deletes recorded messages and memos, see page 46.

Message display LEDS

Indicates when the answering machine is on or off and when the power is on.

Also shows the number of messages stored, and answering machine status information, see page 36.

Play button

Lets you play and pause your messages, see page 45.

Volume buttons

Use to adjust the base unit loudspeaker volume, see page 37.

Answer on/off button

Switches the answering machine on and off, see page 36. Also, allows you to check or play your outgoing message, see page 42.

Skip backward

Lets you skip backwards through your messages and memos, see page 46.

Aerial

Should be extended to obtain the best signal and reception available, see page 10.

Charging light

The red light comes on to indicate charging when the handset is on the base.

Power/In use/1571 light

The green light comes on when connected to the power supply and flashes when in use, or when you have a new BT Answer 1571 message, see page 33.

Stop

To stop message playback, see

page 45.

Skip forward

Lets you skip for wards thr ough your messages and memos, see page 46.

Page button

Press to page the handset, see page 23.

Base unit

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

MENU STRUCTURE

Answer Settings

Record Memo

Answer and Record

Answer Delay 23456789TS

Off On

000

Off Low High

Answer Mode

Outgoing Message

Day Setting Sunday. . .etc

Message Alert

Security Code

Ringer Volume

Base Settings

Handset Settings

Ringer Melody

Check 1571 (BT Answer)

De-Register

1 – 2 – 3

Tone Pulse

00:00

1571

Off On

Off Low High

1 – 2 – 3

Dial Mode

Ringer Volume

Ringer Melody

Page Melody

1 – 2 – 3

Key Tones

Off On

Answer Only

Outgoing Message

New OK/Play

Outgoing Message

New OK/Play

Time Setting

Handset De-Registered

Until Base Beeps

Handset Registered

De-Register This Handset?

Answer

Off On

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Quick guide to handset display icons

Battery icon – flashes when handset is on base and being charged. Battery icon – to indicate battery low.

Directory icon

Telephone icon – flashes to indicate that new calls have been received

in the Calls list.

BT 1571 icon – indicates that the 1571 voice mail detection feature is

switched on. Flashes to indicate new voice mail messages have been received.

Keypad lock icon – indicates that the keypad lock feature is switched on. Answer machine icon – indicates that the answering machine

is switched on. Envelope icon – indicates that you have new answer machine messages.

*You must subscribe to your Network Provider’s Caller Display and 1571 or

Call Minder Ser vice for these features to work.

09:30 1571

Handset 1

04 03

*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Shows number of answering machine messages

Battery icon

Backlit display (LCD)

Answering machine icon

Time

Envelope icon

Standby screen

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Quick guide

Quick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entr y, to dial number

displayed.

, , display shows Enter Name, enter name using keypad, , display shows Enter Number, enter the number, .

, , to scroll through to entr y, press to dial number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON. Press and release again to switch OFF.

During a call, press , enter handset number to transfer to .

, to scroll through list, to dial entr y

displayed press .

or until display shows Handset Settings, , display shows Ringer Volume, , to select volume required, .

or until display shows Base Settings, , display shows Ringer Volume, , to select volume required, .

NEW

SAVE

SEC

TRAN

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Function

Switch answering machine ON/OFF:

Using the base

Using the handset

Record own Answer and Record outgoing message

Record own Answer Only outgoing message

Set answer mode

Using the base

Using the handset

Play new messages:

Using the base

Using the handset

Record memo message

Adjust base unit loudspeaker volume

Button combination

Press and release

or until display shows Answer Off On, press either or .

or until display shows Answer Settings,

or until display shows Outgoing Message, , display shows

Answer and Record, , , after tone speak message then press #.

or until display shows Answer Settings, , or until display shows Outgoing Message, , or until display shows Answer Only, ,

, after tone speak message then press #.

Press and hold the button until you hear “Please select outgoing message”, then release the button. Press for Answer and Record or for Answer Only.

or until display shows Answer Settings, , or until display shows Answer Mode, , or to highlight either Answer and Record or Answer Only, .

Press and hold

, .

or until display shows Record Memo, , after

tone speak memo then press #.

to increase volume to decrease volume

Quick guide

Quick guide to most commonly used answering machine settings and functions

OFF

Ans

On Off

Ans

On Off

Skip

Play

Vol

OK NEW

NEW

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

In this guide

At a glance 1

Menu structure 3

Quick guides 4-6

Introduction 8

Safety information 9

Setting up 10

Using the telephone 14

Making and receiving calls 14 Call timer 15 Secrecy/Music on hold 17 50 Name and number directory 18 Redial 21 Paging 23

Base unit settings 24

Handset settings 26

BT Select Services 29

Caller Display 29 Calls list 29 Call Waiting 32 1571 Voice mail indication 33

Setting up and personalising your answering machine 35

Message display on the base station 35 Answer delay 37 Audible message alert 38 Outgoing messages 39 Answer mode 43

Using the answering machine via the base unit 45

Using the answering machine via the handset 48

During message playback 49 Memos 51 Call screening/Call intercept 52

Remote access 53

Time saver 54 Operating the answering

machine remotely 55

Using Quartet 3000 additional handsets 56

Registering your handset 56 Transferring calls 58

General information 59

Guarantee 59 If you have to return your product 60 Technical information 60 Batteries 60 Call security 61 Switchboard compatibility 62 Switchboard use 62

Help and advice 63 Index 65

Note

In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 65.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Introduction

HELPLINE

If you have problems with your phone, call the Quar tet 3500 Helpline on 0870 605 8047.

Your Quar tet 3500 is designed for ease of use and made to the high standards set by BT.

You can expect your Quar tet 3500 to provide many years of quality service. Please read the instr uctions carefully before use and keep this user guide for future reference.

For your records

For guarantee purposes proof of purchase is required, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the base unit)

Unpacking your Quartet 3500

Check that your Quartet 3500 is complete. If anything is missing, please contact your place of purchase immediately.

Quar tet 3500 handset.

Quar tet 3500 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias (1 already fitted on the handset)

0 5 3

t e

t r a

u Q

Page

Play

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Safety information

General

Only use the power supply unit included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the power supply unit is 872264, as stated on the underside of the base unit.

For the handset, use only the approved rechargeable battery pack. Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries will invalidate your guarantee and may damage the telephone.

Radio signals transmitted between the handset and base may cause inter ference to some hearing aids.

Do not dismantle the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for repairs. Never dispose of batteries in a ﬁre. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight. The product may heat up when the

batter y pack is being r echarged. This is normal. However, to avoid damage we recommend that you do not place the product on antique/veneered wood.

Do not expose your product to ﬁre, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

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Setting up

Follow these steps to set up your Quartet 3500 ready for use.

Plan the location

Situate your Quar tet 3500 close enough to the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Do not situate the product in the bathroom or other humid areas.

Your Quar tet 3500 works by sending and r eceiving radio signals between the base unit and the handset.

The strength of the signal depends on where you site the base unit and how the aerials are deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

2 Plug the power supply

cord into the back of the base unit

1 Handset and base aerials

Your Quar tet 3500 handset and base use compact aerials which we recommend you pull out to obtain the best signal and reception available.

Power supply unit

Telephone line cord

Note

Avoid touching the aerials during a call as this may cause a clicking sound.

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Note

Do not connect the telephone line cord to the phone socket until the handset is fully charged.

This will prevent the risk of the phone being answered before the batteries are charged, which may prevent them from reaching maximum capacity.

3 Connect the base unit

power supply to a power socket

The green Power/In use light will come on when the power is switched on.

The power supply unit must remain plugged in all the time.

4 Charge the handset

Your handset comes with a rechargeable battery pack pre-installed but the batter y pack will need charging.

When you ﬁrst use your Quar tet 3500, the rechargeable battery pack in the handset needs charging for 24 hours.

Place the handset on the base unit, ensuring the contacts are touching.

The red CHARGING light will come on. The charging light will remain

constantly lit while the handset is placed on the base unit, even when the handset batteries are fully charged.

Note

When fully charged and in good condition, the handset will provide up to 7 hours talktime or 72 hours standby.

If you are making a call and the handset battery is r unning low you will hear a warning tone ever y 10-15 seconds.

Place the handset on the base unit to recharge.

However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New battery packs can be obtained from the Helpline. Please see page 60 for instructions on how to install a new battery pack.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

5 When the handset has

been charged for 24 hours plug the line cord into the telephone wall socket

Note (cont)

To get the longest possible life from your battery, leave the handset off the base unit for a few hours each day.

6 To set the day

Press the UP or DOWN button until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN

button until the display shows

Day Setting

. Press the OK option button. The display will show

Sunday

Use the UP or DOWN button to scroll to the corr ect day.

Press the OK option button to confirm.

Press the CLEAR button until you return to the standby screen.

Telephone

line cord

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Helpline

If you have any difﬁculties setting up your Quar tet 3500 please call the Helpline on 0870 605 8047.

7 Changing your handset

fascias

Your Quartet 3500 is now

ready for use.

There are 3 removeable handset fascias to choose from (one is fitted already on the handset). Press in the centre of the fascias and slide upwards to take of f.

To put a new fascia on, slide the fascia down onto the handset making sure that it clips into place securely.

6 To set the time

Press the UP or DOWN button until the display shows

Handset Settings

. Press the OK option button. The display will show

Time

setting

. Press the OK option button. The first digit will be flashing. Enter the current time in

hour format, e.g.

08:24

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

Note

If you subscribe to a Caller Display Service from your Network Provider the time will be set when you receive your first call.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the telephone

Making and receiving calls

To make an external call

Lift the handset of f the base unit.

Press the TALK button. The green In Use light on the

base unit begins to flash and the handset display will show the icon while it is in use.

Listen for the dialling tone. Dial the number you want.

Your Quar tet 3500 has a menu driven display. The UP and DOWN buttons allow you to scroll through the menu and the OPTION buttons below the display allow you to select options within each menu.

Preparatory dialling

First enter the number to be dialled. The number is shown on the display. If you make a mistake, press the CLEAR button to remove any incorr ect digits.

OPTION buttons

UP and DOWN

buttons

Note

To quit a menu at any time, press the CLEAR button. This will take you back one step. To return to the standby screen keep pressing the CLEAR button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To end a call

Press the TALK button.

Replace the handset on the base unit.

To receive a call

When the phone rings:

The handset display will show

EXTERNAL CALL

or if you have subscribed to a Caller Display Service it will show your caller’s telephone number or name if you have stored it in your directory (unless the number has been withheld or is an international number).

If your handset is on the base unit, simply pick it up to answer the call.

If your handset is of f the base unit, press the TALK button.

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

Note

An Inductive Coupler has been built into the handset to improve sound quality for people using hearing aids. Switch your hearing aid to T and adjust the position of the handset until you get the best reception.

If you have entered the number correctly, press the TALK button to dial the number. The display will show

Calling

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Note

Your Quartet 3500 handset uses a telescopic aerial that should be pulled out when on a call to obtain the best signal and reception available.

To select an alternative channel during a call

Your Quartet 3500 automatically scans the available radio channels and selects the best quality reception to use.

If you experience inter ference during a call, press the CHAN options button.

Your caller will momentarily be placed on hold. The display will flash

Seeking Channel

and your handset will select an alternative channel and then return to your caller.

To cancel channel seeking at any time, press the CLEAR button.

CHAN

Note

The handset range is up to 250 metres from the base unit in ideal conditions. The stated range of this product is measured in open field conditions.Walls, ceilings and metal structures will reduce the maximum range.

If you star t to go out of range while using the phone, you will hear warning beeps. Move closer to the base unit. If you do not move back into range your call may be disconnected. You can check if you are in (or out of) range by pressing the button and then the button when you are in standby mode. The display will show either

IN RANGEorOUT OF RANGE

for a

few seconds.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Secrecy/Music on hold

When on a call you can talk to someone in the same room without your caller hearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SEC option button, displayed on the handset screen.

The display will flash

Secrecy

and your caller will be put on hold. Both you and your caller will hear music until the SEC options button is pressed again.

You can now talk to someone in the same room without your caller hearing you.

To switch of f during a call:

Press and release the SEC option button again to return to your caller.

SEC

To adjust the earpiece volume

During a call you can adjust the volume of the handset receiver. The earpiece volume will remain at the volume level you set until you adjust it again.

During a call:

Press the UP or DOWN button to increase or decrease the earpiece volume.

The display will show the current volume setting, e.g.,

As you increase or decrease the volume the boxes will show the volume level.

VOLUME

= Maximum

VOLUME

= Minimum

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

50 Name and Number Directory

You can store fifty of your most frequently used names and telephone numbers in the directory. Please note that numbers can be no longer than 20 digits and names no longer than 13 characters.

To store a name and number in the directory

Press the DIRECTORY option button.

Press the NEW option button. The display will show

Enter

Name

and the cursor will flash

underneath. Enter the name using the

letters on the keypad buttons.

NEW

Note

You can change between upper and lower case by pressing the

A-a

option button and enter a space between characters by pressing the 1 button twice. You can also use the ✱and

buttons for other punctuation

characters.

For example, if you wish to enter the name TOM:

To enter the letter T, press the 8 button. The cursor will automatically move to the right.

To enter the letter O, press the 6 button three times.

To enter the letter M, press the 6 button.

If you enter a character incorrectly use the CLEAR button to delete it and then enter the correct character.

When you have entered the name correctly, press the OK option button to confirm.

The display will show

Enter

Number

and the cursor will

flash underneath. Enter the telephone number

you want to store, (including the dialling code).

If you enter a digit incorrectly use the CLEAR button to delete it and then enter the correct digit.

When you have entered the number correctly, press the SAVE option button to confirm.

SAVE

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To view and dial a name and number in the directory

Press the DIRECTORY option button.

The first entr y in the dir ectory will be displayed (if there are no entries in the directory the display will show

Directory

Empty

Use the UP or DOWN button to scroll through the directory to find the entr y you want.

To search alphabetically, press the relevant keypad number, for example to find

TOM

, press the 8 button and scroll through the entries under T.

When the entr y you want is displayed, press the TALK button to dial the number.

The display will show

Entry

Saved

and then show the name

and number you have entered. Press the CLEAR button until

you return to the standby screen.

Please note that you MUST enter a name and a number, if you do not your entr y will not be stored and the display will show

Error

. The display will then return to the name entr y field.

Note

Stored numbers can include switchboard and network services that use the

✱

and

buttons as well as PAUSE

and RECALL functions. To enter a pause in a directory

number, press the button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The display shows

Entry Saved

Press the CLEAR button until you return to the standby screen.

To edit a name and number in the directory

Press the DIRECTORY option button.

The first entr y in the dir ectory will be displayed.

Use the UP or DOWN button to scroll through the directory to find the entr y you want to edit.

Press the EDIT option button. The display will show

Edit

Name

and the name will have a

cursor flashing after it. Press the CLEAR button to

delete it, character by character. Enter the new character(s)

using the letters on the keypad buttons.

Press the OK option button to confirm.

The display will show

Edit

Number

and the number will

have a cursor flashing after it. Press the CLEAR button to

delete all unwanted digits. Enter the new digit(s).

Press the SAVE option button to confirm.

EDIT

To delete a name and number in the directory

Press the DIRECTORY option button.

The first entr y in the dir ectory will be displayed.

Use the UP or DOWN button to scroll through to the entry you want to delete.

Press the DEL option button. The display will show

Delete

Entry?

Press the DEL options button to confirm. (If you decide not to delete, press the SAVE options button.)

The display will show

Entry

Deleted

and you will hear a

confirmation beep. Press the CLEAR button until

you return to the standby screen.

DEL

SAVE

To copy a number from the redial list to the directory

Press the LNR button. The last number you called

will be shown on the display. Use the UP or DOWN button

to scroll through the redial list to the number you require.

Note

You will not be able to copy a number in the redial list to the directory if the directory is already full. If you try to, the display will show

Directory Full

. You will need to delete a number in the directory first, see page 20.

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To automatically redial the last number called

Press the TALK button and wait for the dialling tone.

Press the LNR button. The last number you called

will be shown on the display and dialled automatically.

Use the UP or DOWN button to scroll through the redial list to the number you require.

Press the TALK button when the number you want to redial is displayed.

The number will be dialled automatically.

Redial

Your handset automatically saves the last 5 telephone numbers dialled into a redial list. You can then redial any of the last 5 numbers called or copy numbers from the list into the directory or delete them from the redial list.

To redial a number from the redial list

Press the LNR button. The last number you called

will be shown on the display (if you have this number stored in your directory the name associated with it will also be shown).

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Press the COPY option button. The display will show

Enter

Name

Enter a name using the keypad (as shown on page 18,

“To store a name and number in the directory”).

Press the OK option button. The display will show

Edit

Number

Edit the number if you need to by pressing the CLEAR button to delete any unwanted digits.

Press the SAVE options button to confirm.

The display will show

Entry

Saved

Press the CLEAR button until you return to the standby screen.

COPY

SAVE

To delete a number from the redial list

Press the LNR button. The last number you called

will be shown on the display. Use the UP or DOWN button

to scroll through the redial list to the number you require.

Press the DEL option button. The display will show

Delete

Entry?

(If you decide not to delete the number, press the SAVE options button.)

Press the DEL option button to confirm.

The display will show

Entry

Deleted

Press the CLEAR button until you return to the standby screen.

DEL

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Paging

You can page the handset from the base unit to aler t a handset user that they are wanted or to locate a missing handset. However, paging calls cannot be answered by a handset.

To page the handset

Press the PAGE button on the base unit.

The handset(s) will ring. (The base unit will also ring to confirm paging is working.)

You can stop paging at any time by pressing the PAGE button on the base unit or any button on the handset(s).

(If you press the TALK button you will stop the paging but will also seize the line. Press the TALK button a second time to clear the line.)

Paging will continue to ring for approximately one minute. If the paging is not answered after this time your handset will return to standby.

Page

To delete all numbers from the redial list

Press the LNR button. The last number you called will

be shown on the display. Press and hold the DEL option

button for 3 seconds. The display will show

Delete

Whole Redial List?

(If you decide not to delete all numbers, press the SAVE option button).

Press the DEL option button to confirm.

The display will show

Redial

List Deleted

Press the CLEAR button until you return to the standby screen.

DEL

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Base unit settings

To adjust the base ringer volume

The base has 3 ringer volume settings: Of f, Low and High. The default setting is High.

Press the UP or DOWN button until the display shows

Base

Settings

. Press the OK options button. The display shows

Ringer

Volume

. Press the OK option button. The current ringer volume

setting will be highlighted. Use the UP or DOWN button

to highlight which volume setting you require:

Off, Low

High

. You will hear a sample ring for the High or Low settings.

Press the OK option button to confirm.

To change the base ringer melody

The base has 3 ringer melodies to choose from: 1, 2and 3.

Press the UP or DOWN button until the display shows

Base

Settings

. Press the OK options button. Press the UP or DOWN button

until the display shows

Ringer

Melody

. Press the OK option button. The current melody will be

highlighted.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

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Use the UP or DOWN button to highlight which melody you require: 1, 2or 3. You will hear a sample melody on each press.

Press the OK options button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

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Handset settings

To lock or unlock the keypad

You can lock the keypad so that it cannot be used accidentally while carrying it ar ound.

Press the CLEAR button. Press the ✱button. The keypad

is now locked. The display will show the

icon. (If you press any button now,

the display will show,

Press

Clr Then * To Unlock Keys

To unlock the keypad, press the CLEAR button and then the

✱

button again. The icon will disappear and the clock will return.

IMPORTANT

If the keypad is locked you will NOT be able to dial the emergency numbers 999 and 112.

To adjust the handset ringer volume

The handset has 3 ringer volume settings: Of f, Low and High. The default setting is High.

Press the UP or DOWN button until the display shows

Handset

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Ringer

Volume

. Press the OK option button. The current ringer volume

setting will be highlighted. Use the UP or DOWN button to

highlight which volume setting you require: Off, Low or High. You will hear a sample ring for the High or Low settings.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

To change the handset ringer melody

The handset has 3 ringer melodies to choose from: 1,

and 3. Press the UP or DOWN button

until the display shows

Handset

Settings

. Press the OK options button. Press the UP or DOWN button

until the display shows

Ringer

Melody

. Press the OK option button. The current melody will be

highlighted.

To change the handset page melody

The handset has 3 page melodies to choose from: 1,

and 3. Press the UP or DOWN button

until the display shows

Handset

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Page

Melody

Press the OK option button.

Use the UP or DOWN button to highlight which melody you require:

1, 2

or 3. You will hear a sample melody on each press.

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The current melody will be highlighted.

Use the UP or DOWN button to highlight which melody you require:

1, 2

or 3. You will hear

a sample melody on each press. Press the OK option button to

confirm. You will hear a confirmation

tone. Press the CLEAR button until

you return to the standby screen.

The current setting will be highlighted.

Press either the OFF or ON options button.

You will hear a confirmation tone if you switch the key tones ON.

Press the CLEAR button until you return to the standby screen.

OFF

To switch the handset key tones ON or OFF

Press the UP or DOWN button until the display shows

Handset

Settings

. Press the OK options button. Press the UP or DOWN button

until the display shows

Key

Tones

Press the OK option button.

Note

Please note that if you switch the handset keytones of f, you will not hear any confirmation tones when altering the Quar tet 3500 settings.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

BT Select Services

If you have subscribed to your Network Provider’s Caller Display Service, you will be able to see your caller’s number on your handset display (provided it is not withheld) prior to answering the call.

For example, your handset display will look like this:

If you have your caller’s name and number stored in the directory you will see the name on the display.

IMPORTANT

To use Caller Display you must first subscribe to the service from your Network Provider. A quarterly fee is payable. For more information on BT’s Select Services call BT free on 0800 800 150.

Caller Display

Calls list

The Calls list holds up to 30 telephone numbers and they are stored in the order they were received. The caller’s details are stored in the Calls list whether you answered the call or not. If a call is received when the list is full, the oldest entr y will be deleted automatically.

When a new call is received in the Calls list the icon will flash on the display and the calls counter above the icon will show how many new calls you have received. You need to press the option button to enter the Calls list.

0800 800152

Note

It may take a couple of seconds for the display to show the telephone number or name for an incoming call. The display will initially display

External

followed by the number.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To view and dial a number in the Calls list

Press the CALLS LIST option button.

The most recently received number or name will be shown.

Use the UP or DOWN button to scroll through the list.

To dial a number in the list, press the TALK button when the number you require is displayed.

The number will be dialled automatically and the display will show

Calling

To copy a number in the Calls list to the directory

Press the CALLS LIST option button.

The most recently received number will be shown.

Use the UP or DOWN button to scroll through the list to the number you want to copy.

Press the COPY option button. The display will show

Enter

Name

Enter a name using the keypad (as shown on page 18,

“To store a name and number in the directory”).

Press the OK option button. The display will show

Enter

Number

Edit the number if you need to by using the CLEAR button to delete any unwanted digits.

COPY

When the display shows

NEW

after the time and date it means that it is a new call that has not been viewed yet. When all calls have been viewed

NEW

will disappear and the call counter will return to 0.

You can view, scroll through, dial and delete numbers in the list and copy numbers to the directory.

New

14:51 22 Jul

0800 800152

Del Copy

New icon indicates that there are new unviewed calls in the list.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

The display will show

Entry

Deleted

and then return to the

next entr y in the Calls list. Press the CLEAR button until

you return to the standby screen.

To delete the whole calls list

Press the CALLS LIST option button.

The most recently received number will be shown.

Press and hold the DEL options button for 2 seconds.

The display will show

Delete

Whole Calls List?

Press the DEL button again to confirm. (If you decide not to delete the list, press the SAVE options button).

The display will show

Calls List

Deleted

and then will return to

the standby screen.

DEL

To delete a number from the Calls list

Press the CALLS LIST option button.

The most recently received number will be shown.

Use the UP or DOWN button to scroll through the list to the number you want to delete.

Press the DEL options button. The display will show

Delete

Entry?

Press the DEL option button again to confirm. (If you decide not to delete, press the Save options button).

DEL

Press the SAVE option button to confirm.

The display will show

Entry

Saved

Press the CLEAR button until you return to the standby screen.

SAVE

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Call Waiting

If an incoming call arrives while you are already engaged on a telephone call, you will hear a soft beep every 5 seconds (this beep is not audible to the person you are speaking to).

Instead of the engaged tone, the second caller will hear an announcement to hold as you are aware that there is a second call.

IMPORTANT

To use Call Waiting you must first subscribe to the service from your Network Provider. A quarterly fee is payable. For more information on BT’s Select Services call BT free on 0800 800 150.

To use Call Waiting

You can answer the second call, without disconnecting your first caller, by pressing the CALL WAITING button. The first caller will be put on hold.

When you have spoken to the second caller you can return to the first caller by pressing the CALL WAITING button again. You can switch back and for th between the two calls without disconnecting either if you wish.

If you wish to disconnect the first call, press the TALK button after speaking to the first caller.

The handset will then ring. Press the TALK button again and continue with the second caller.

The second caller will only be charged for their call from the moment you answer and not while they are waiting for your initial contact.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

1571 Voice mail indication

This feature will only work if you have subscribed to BT Answer 1571 or Call Minder and switched the 1571 feature ON.

BT Answer 1571 and Call Minder are automated answering services located at your local telephone exchange which will take messages when you are out, engaged on another call or on the internet.

To enable your Quartet 3500 to let you know you have messages you must first subscribe to a BT messaging ser vice.

BT Answer 1571 is a basic answering ser vice and is completely fr ee of charge to BT customers. To activate the service, dial Freefone 0800 003 800.

For information on Call Minder, call BT on Freefone 0800 800 150. This is a chargeable service.

Press the UP or DOWN button until the display shows

Base

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Check

1571 BT Answer

. Press the OK option button. The display will show

1571

The current setting OFF or ON will be highlighted.

Press either the OFF option button or the ON option button to switch 1571 OFF or ON.

You will hear a confirmation tone.

When switched ON the

1571

icon will remain steady on the display to indicate that the handset is ready to ‘check’ for voice mail messages.

The

1571

icon on the handset and the green light on the base unit will flash to indicate when you have new voice mail messages and will keep flashing until you have listened to all of your messages.

Press the CLEAR button until you return to the standby screen.

To switch 1571 voice mail indication ON/OFF

The 1571 feature is defaulted as OFF so you will need to switch the feature ON if you want your handset to indicate when you have new voice mail messages.

OFF

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To access your voice mail

Press the TALK button. Press the 1571 option button

if it is displayed on the handset display screen (as this indicates you have a new voice mail message).

Dial 1571 to access your network answering ser vice and follow the announcements to play, save and delete your messages using the keypad.

Note

The1571 voice message indication icon is activated by an interrupted dial tone, which you can hear when you pick up your phone. BT Select Services, such as Call Diversion and Call Barring also use interrupted dial tone so therefore they will cause the

1571

icon to flash on the handset even if no messages have been left.

1571

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Setting up and personalising your answering machine

Your Quar tet 3500 can digitally recor d up to 13 minutes of messages, with each message lasting a maximum of 3 minutes. As well as recording incoming messages, you can record memos for other users.

You can operate your Quar tet 3500 from:

•

The base unit

•

The handset

•

Remotely from any external Touchtone™ telephone

Your Quar tet 3500 comes with two pre-recorded outgoing messages, Answer and Record or Answer Only, (see page 39) but if you wish you can record your own (see pages 40-41).

Message display on the base station

The table (on the next page) provides an explanation of what is shown on the base station display.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

DISPLAY DEFINITION

(Blank)

Power off.

C-0 (flashing)

Day/Time needs to be set.

0-9

Answer-on mode, 0-9 messages.

9 (flashing)

10-59 messages. Indicating more than 9 messages stored.

––

Power on, but answer off mode

Alternating

The display flashes between a

with

dash and the number of

0-9

messages saved in the memory.

A (flashing) Handset menu and

Remote

access in progress.

E (flashing)

Error.

F (flashing)

Memory full.

P (flashing)

Message paused.

P-1:

When selecting or playing

Answer & Record outgoing message.

P-2:

When selecting or playing

Answer Only outgoing message.

r (flashing)

Message recording (memo,

outgoing message or incoming

message).

t or 2 to 9

Setting or reading answer delay.

8-0

Counting down.

To switch the answering machine ON/OFF

You can switch the answering machine on and of f using the base or the handset.

Switch on/of f using the base:

Press and release the ANS ON/OFF button to switch ON

or OFF. If you hear, “Answer on, your

outgoing message is....”, the

answering machine is switched ON and is ready to answer incoming calls and record any messages (unless Answer Only is selected which is an advisor y announcement only and does not allow messages to be recorded).

The display on the base unit shows the number of messages stored in the memory.

If you hear, “Answer off”, the answering machine is switched OFF.

The display on the base unit will flash between a dash and the number of messages saved in the memor y.

Ans

On Off

Message display LED

rtet 3

Play

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To adjust the base unit loudspeaker volume

The loudspeaker volume ranges from 0-9 plus H, where 0 is of f and H is the maximum level. The loudspeaker volume will be set at 5.

Press the VOL + button on the base to increase the volume.

Press the VOL – button on the base to decrease the volume.

The message display on the base will show the volume level on each press.

Switch on/of f using the handset:

Press the UP or DOWN button until the display shows

Answer

Off On

Press either the OFF or ON option button.

Your chosen setting will be announced, “Answer on, your

outgoing message is…”, or, “Answer of f ”.

If the answering machine is switched ON, the handset display will show the icon.

Vol

If you adjust the volume when the answering machine is not being used, a beep sounds at each press. When the volume reaches its highest or lowest level two beeps will sound.

Answer delay

Answer delay sets the number of times your Quar tet 3500 will ring before the answering machine picks up your call and star ts playing the outgoing message. Your Quar tet 3500 will be set to answer after 6 rings. You can change this setting to between 2 and 9 rings or time saver (TS). For more information on time saver, see page 54.

To change the answer delay setting via the base unit

Press and hold the Skip



button on the base unit until the current setting is announced, then release.

Press and release the Skip



button to move through the settings, with each press the options will be announced and will also be shown on the base unit display, i.e 8, 9, Time Saver, 2, 3, 4, 5, 6, 7.

Skip

Audible message alert

When new messages have been received, your Quar tet 3500 will beep every 10 seconds (when audible message aler t is switched ON). The volume of the beep is at the volume you have set for the loudspeaker. The default setting is OFF.

When the answering machine is in the idle mode:

Press and hold the



SKIP

button on the base unit to change the setting.

The prompt will announce “Message aler t on/off” as appropriate.

To set audible message alert via the base unit

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To change the answer delay setting via the handset

Press the UP or DOWN button until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Answer

Delay

. Press the OK option button. The current setting will be

highlighted.

When you hear the setting you want, do not press the Skip



button again. After a shor t delay your chosen setting will be announced.

To check the answer delay setting

Press and release the Skip



button on the base unit. The current setting will be

announced and also shown on the base unit display.

Skip

Use the UP or DOWN button to highlight the setting you require from between 2 and 9 or TS.

Press the OK option button to confirm.

Press the CLEAR button until you return to the standby screen.

Skip

Answer and Record

Your Quar tet 3500 has a pre-r ecorded Answer and Record outgoing message that allows your caller to leave a message.

“Hello, your call cannot be taken at the moment, so please leave your message after the tone”.

However, you can record your own Answer and Record outgoing message if you wish, see “To record your own Answer and Record outgoing message”, see opposite.

Answer Only

Your Quar tet 3500 will play a prerecorded Answer Only outgoing message but will not allow your caller to leave a message.

“Hello, your call cannot be taken at the moment and you cannot leave a message, so please call later”.

However, you can record your own Answer Only message if you wish, see “To record your own Answer Only outgoing message”, on page 40.

Note

You can only record your own outgoing messages via the handset.

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Outgoing messages

The outgoing message is the message your caller first hears when the answering machine picks up their call. Your Quartet 3500 comes with 2 pre-recorded outgoing messages to choose from as follows:

Press the UP or DOWN button until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Message Alert

. Press the OK option button. The current setting will be

highlighted. Press the ON options button

to switch message aler t ON or press the OFF options button to switch it of f.

Press the CLEAR button until you return to the standby screen.

To set audible message alert via the handset

OFF

Press the NEW option button.

You will hear, “Please speak after the tone. To end recording, press #”.

After the tone, speak your outgoing message into the handset. Press the

button when you have finished. Throughout recording rwill flash on the base unit display.

The prompt will announce, “Your outgoing message is”, and then play your message.

Note

Recording, checking or playing your outgoing message does not set it as the current outgoing message to be played when your answering machine takes a call, you will need to set the answer mode, see page 43.

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

To record your own Answer and Record outgoing message

You can record your own Answer and Record outgoing message to use instead of the pre-recorded message already available. Your outgoing message can be up to 3 minutes long. You can reinstate the pre-recorded outgoing message later if you wish to, see page 44.

Pick up the handset.

Press the UP or DOWN button until the display shows

Answer

Settings

Press the OK option button.

Press the UP or DOWN button until the display shows

Outgoing Message

Press the OK option button.

The display will show

Answer

and Record

Press the OK option button.

The display will show

Outgoing

Message

, and will play your Answer and Record message immediately via your handset.

NEW

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

To record your own Answer Only outgoing message

You can record your own Answer Only outgoing message to use instead of the pre-recorded message already available. Your outgoing message can be up to the maximum recording capacity of 12 minutes, but it is advisable that you try to keep it shorter to allow time for recording memos, or incoming messages if you decide to set the alternative Answer and Record outgoing message. Your own outgoing message will replace the Answer Only pre-recorded outgoing message. It is possible to reinstate the original message later if you wish to, see page 44.

Pick up the handset.

Press the UP or DOWN button until the display shows

Answer

Settings

Press the OK option button.

The display will show

Answer

Mode

Press the UP or DOWN button until the display shows

Outgoing Message

Press the OK option button.

Use the UP or DOWN button to scroll to

Answer Only

Press the OK option button.

The display will show

Outgoing

Message

and will play your Answer Only message immediately via the handset.

Press the NEW option button.

You will hear, “Please speak

after the tone. To end recording, press #”.

After the tone, speak your outgoing message into the handset. Press the

button when you have finished. Throughout recording rwill flash on the base unit display.

The prompt will announce, “Your outgoing message is”, and then play your message.

NEW

Note

When recording your own Answer Only outgoing message, please

remember not to invite your caller to leave a message as the Answer Only mode will not record incoming messages.

To check or play your outgoing message via the base unit

You can check and play your current outgoing message at any time via your Quar tet 3500 base unit.

Press the ANS ON/OFF button.

The prompt will announce either:

“Answer on, your outgoing message is...” and play your

currently selected outgoing message.

Or “Answer of f”.

The base display will show

flashing alternating with the number of the outgoing message currently selected:

for Answer and Record and

for Answer Only.

To check or play your outgoing message via the handset

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

You can check and play your current outgoing message at any time via your Quar tet 3500 handset

Pick up the handset. Press the UP or DOWN button

until the display shows

Answer

Settings

. Press the OK option button. The display will show

Answer

Mode

Press the UP or DOWN button until the display shows

Outgoing Message

. Press the OK option button. Use the UP or DOWN button

to highlight the mode you want to set, either: Answer and Record or Answer Only.

Press the OK option button. The display will show

Outgoing

Message

and the voice prompt will automatically announce via the handset “Your outgoing message is”, and play your message.

Ans

On Off

Pick up the handset. Press the UP or DOWN button

until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Answer

Mode

. Press the OK option button. Use the UP or DOWN button

to highlight the mode you want to set, either: Answer and Record or Answer Only.

Press the OK option button to confirm. The voice prompt will automatically announce your chosen outgoing message via the handset.

Press the CLEAR button until you return to the standby screen.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Press the CLEAR button until you return to the standby screen.

Answer mode

You can select either Answer and Record or Answer Only mode. Please note that Answer Only mode does not allow your caller to leave a message.

Press and hold the ANSWER ON/OFF button until you hear, “Please select outgoing message”, then release the button.

Either

To set Answer and Record, press and release the



Skip

button.

To set Answer Only, press and release the SKIP



button.

Your chosen setting will be announced over the base speaker.

To set the answer mode via the base unit

To set the answer mode via the handset

Ans

On Off

Skip

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Pick up the handset. Press the UP or DOWN button

until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Outgoing Message

. Press the OK option button. Use the UP or DOWN button

to select the outgoing message you want to delete, either: Answer Only or Answer and Record.

Press the OK option button. The display will show

Outgoing

message

, and the handset voice prompt will automatically announce the outgoing message to be deleted.

Press the DEL option button

during message playback

to delete it and re-instate the pre-recorded message.

The prompt will announce, “Your outgoing message is”, and the original pre-recorded

outgoing message will be played. Press the CLEAR button until

you return to the standby screen.

DEL

Note

You cannot delete the pre-recorded outgoing messages. If the current outgoing message selected is the prerecorded message and you try and delete it, you will hear a beep and the prerecorded message will be played to you.

To delete your own outgoing message and re-instate the pre-recorded outgoing message via the handset

You can delete your personalised outgoing message and return to your Quar tet 3500’s prerecorded outgoing message.

First select the outgoing message you want to delete,

see opposite column on this page.

Whilst your selected outgoing message is playing press the DELETE button on the base unit.

The message will stop playing and you will hear a shor t beep, then the default pre-recorded outgoing message.

To delete your own outgoing message and re-instate the pre-recorded outgoing message via the base unit

Del

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the answering machine via the base unit

To playback all messages

Press the PLAY button. The prompt will announce,

“You have (n) messages”.

Your message(s) will be played back, star ting with the first message received. Both new and old messages will be played.

Note

Press the button at any time during playback to stop messages playing.

Stop

At the star t of each message, the number of the message is announced. The message number will also be shown on the base unit display.

To playback new messages only

Press and hold the PLAY button.

The prompt will announce,

“You have (n) new messages”

or “You have no new messages”. Your new message(s) will be

played back, star ting with the first message received.

Play

Page

artet 3

Play

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To pause a message during playback

While listening to a message, press the PLAY button.

The message will be paused. You will hear a beep every 10 seconds and the message display will show

flashing.

Press the PLAY button again to resume playback.

To skip forward and backward through messages (including fast forward playback)

During playback:

Press the SKIP



button to skip for war ds to the next message.

If you press and hold the

SKIP



button the current message will be played at 11⁄2 times the speed (fast for war d playback).

To delete an individual message

During playback:

Press the red DELETE button. The prompt will announce,

“Message deleted”.

The message is not deleted yet, but at the end of playback when there is an 8 second countdown followed by a confirmation tone. Let the countdown reach 0 and all the selected messages are deleted and the remaining messages are saved.

Skip

Play

Del

Press the SKIP button to return to the start of the current message. Pr ess again to return to the start of the previous message.

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To delete all messages

When all messages have been played the prompt will announce, “End of messages.

To delete all messages, press delete”. The display counts

down from 8-0. During the countdown, press

the red DELETE button. The prompt will announce, “All messages deleted”. At the end of the countdown there will be a confirmation tone.

If you decide not to delete, press the STOP button during the 8-0 countdown. All messages will be saved including any marked for deletion.

Del

Stop

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Using the answering machine via the handset

To playback messages

Press the option button. The display will show

Play

messages

and the number of new messages and the number of total messages (old and new).

e.g.,

Press the NEW options button to play new messages only. The prompt will announce, “You have (n) new messages”, and your new messages will be played back (or “You have no new messages”).

Press the ALL option button to play all messages (old and new). The prompt will announce, “You have (n) messages”, and all your messages will be played back in the order they were received.

NEW

ALL

Play messages

03 07

New All

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To adjust the earpiece volume for message playback

During playback:

Press the UP button to increase the volume.

Press the DOWN button to decrease the volume.

The display will show volume and the level you are setting. The volume will remain at the level you have set until you adjust it again.

To skip back during message playback

During playback:

Press the option button to skip back to the star t of the current message.

Press the option button twice to skip back to the start of the previous message.

To skip forward during message playback

During playback:

Press the option button to skip for war d to the next message.

To delete individual messages during playback

During playback:

Press the DEL option button. Playback of the message is stopped and the prompt will announce, “Message deleted”.

DEL

09:30

Message 01

Del |<< >>|

During message playback

When a message is being played the handset display will show the number of the message and you will have the options to increase or decrease the earpiece volume, delete messages or skip for war ds and backwards thr ough your messages.

e.g.,

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Playback of the next message will begin. The message has not actually been deleted at this point but it has been marked for deletion. At the end of message playback there will follow an 8 second countdown. When the countdown reaches 0 all marked messages will be deleted.

When all messages have been played back, if all messages have been marked for deletion the prompt will announce,

“End of messages. All messages deleted”. The display will show

Deleting messages

and the countdown from 8-0 will begin. To delete messages let the counter reach 0.

If you do not want to delete messages, press the SAVE option button.

To delete all messages

When all messages have been played back, the prompt will announce, “End of messages.

To delete all messages, press delete”. The display will show

End of messages

and counts

down from 8-0. Press the DEL option button

during countdown. The prompt will announce, “All

messages deleted”.

If you do not want to delete messages, press the SAVE option button.

DEL

SAVE

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Memos

A personal memo can be recorded on your Quartet 3500 and left as a memo message for another user . Memos can be of any length, up to the maximum recording capacity (12 minutes), but you should try to keep them short to allow time for recording incoming messages.

Note

You cannot record a memo using the base unit.

To record a new memo message

Pick up the handset. Press the UP or DOWN button

until the display shows

Record

Memo

. Press the OK option button. The prompt will announce,

“Please speak after the tone. To end recording, press #”.

After you hear the beep, speak your memo into the handset.

The display will show

To End

Recording Press #

Press the

button to end

recording. The display will return to the

standby screen. Your memo is now stored and

can be played back later. Memos are stored in the same way as incoming messages so the message counter on the handset and base will increase by one. The memo can be played back in the same way as incoming messages.

To screen a call from the base unit

While listening to your caller leaving a message via the base unit loudspeaker, you can decide to take the call by pressing the TALK button on the handset.

If the handset is resting in the base unit and you decide to take the call, lift the handset of f the base and speak to the caller.

Recording will stop automatically.

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Call screening/ Call intercept

You can let your answering machine pick up a call, even if you are in. This allows you to identify your caller and decide whether to take the call.

Make sure the volume is set to an audible level, see page 37. Allow the incoming call to be answered by the answering machine as normal. You will hear the caller begin to leave a message.

To screen a call via the handset (when the handset is off the base unit)

If you decide to take the call, press the TALK button. Recording will stop automatically.

If you want to end call screening and let the answering machine take the call and finish recording the message, press the CLEAR button.

When your Quar tet 3500 telephone rings, press the SCREEN option button.

You can hear your caller begin to leave a message. The display will show

Screening

You can adjust the call screening volume using the

UP or DOWN button.

SCREEN

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Remote access

You can turn your Quartet 3500 answering machine on and of f and listen to your messages from any Touchtone™ telephone. To protect your privacy, messages can only be accessed by entering a 3-digit security code.

The pre-set code is 000 and can be changed. If you change the code it is advisable that you make a note of it somewhere safe.

To change your security PIN code

Press the UP or DOWN button until the display shows

Answer

Settings

. Press the OK option button. Press the DOWN button until

the display shows

Security

Code

. Press the OK option button. The display will show

000

Enter a 3-digit PIN code of your choice.

Press the OK option button to confirm.

To switch your answering machine on remotely

If you go out and forget to turn your answering machine on you can switch it on remotely.

Dial your telephone number. Let the phone ring for 20 rings

until you hear your outgoing message.

Press the

✱

button. Enter your 3-digit PIN code. Press the 7 button within 8

seconds. You will hear, “Answer On”, and your answering machine will now be switched on to answer incoming calls.

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Note

If you have new messages they will be played after you have entered your security code.

To check for messages remotely

Dial your telephone number and wait.

When you hear your outgoing message, press the ✱button. You will hear, “Please enter

your security code”.

Enter your 3-digit PIN code. If you have new messages, you

will hear, “You have (n) new messages”, and your messages will be played back.

If you have no new messages, you will hear, “You have no

new messages, to hear main menu press 1”.

You have 8 seconds to press the 1 button before your answering machine hangs up.

Note

If you enter your security PIN code incorrectly you will hear, “Incorrect security code, please enter your security code”. Re-enter your security PIN code. If you enter it incorrectly the second time, you will hear, Incorrect security code, thank you for calling”, and will then hang up.

Time saver

The time saver feature is useful if you are out and want to ring in and check if you have received any new messages.

If your answering machine is set to time saver you can check whether you have new messages or not before your answering machine actually answers your call. If you have new messages your answering machine will answer after 2 rings, if you do not have any new messages, it will not answer until 6 rings. This enables you to hang up before you are connected, saving you time and the cost of a call. See page 37 to set the answer delay to time saver.

Note

You cannot use this feature if you have BT Answer 1571 or Call Minder active, as the call will be intercepted before the 20 rings.

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Operating the answering machine remotely

When you have accessed your answering machine remotely, you can operate it using the keypad numbers on the phone you are using.

The remote access main menu

The main menu lets you operate a range of answering machine functions remotely. Simply follow the instructions as announced:

“To play all messages, press 2”. “To play new messages,

press 3”. “To skip back during messages,

press 4”. “To delete during messages,

press 5”. “To skip forward during

messages, press 6”. “To set answer on or of f,

press 7”. “To hear the outgoing message

menu, press 8”.

“To set a new security code, press 9”

“To hear main menu, press 1”.

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Using Quartet 3000 additional handsets

You can buy and use up to four more Quar tet 3000 additional handsets with your Quar tet 3500 to extend your phone system without needing to install extension sockets for each new phone.

Each additional handset is supplied with its own charger and user guide, but the following information will tell you how to register and use an additional handset with your Quar tet 3500.

Note

You must charge your additional handset for 24 hours before registering it.

Registering your handset

You must register your Quar tet 3000 additional handset before it can be used with your Quar tet 3500 base unit.

To register a Quartet 3000 additional handset

Please ensure you only have the handset you wish to register ready when following the instructions below.

Once charged, your additional handset will show the following screen:

5 3 t

Page

Play

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Press the OK options button. The display will show

Press

Page On Base Until Base Beeps

Press and hold the base unit PAGE button. When you hear a beep release the PAGE button.

The display will show

Handset

Registered

Your handset is automatically assigned the next available handset number. For example your Quar tet 3500 handset is already registered as Handset1 so if this is your first additional handset it will become Handset 2, if it is your second it will show Handset 3 and so on.

The handset will then show the standby screen:

Page

00:00

Handset 2

To de-register a handset

Press the UP or DOWN button until the display shows

De-Register

. Press the OK option button. The display will show

De-Register This Handset

? Press the OK option button. The display will show

Handset

De-Registered

and then, after

a few seconds

Re-Register

Handset?

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Transferring calls

You can transfer calls between handsets that are registered to the base unit.

To transfer a call

During your call:

Press the TRAN options button. Your external caller will be put on hold and will hear music.

The display will show

Transfer To Handset

Enter the handset number that you want to transfer the call to.

Press the OK option button. The called handset will ring

and the display will show

Transferring Call

(If you decide to cancel the call transfer, press the CLEAR button).

The ringing handset user should press the TALK button to speak to the caller.

If the call is not answered within 20 seconds the original handset will ring.

If after a fur ther 30 seconds the call is not taken then the caller will be disconnected.

TRAN

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General information

Guarantee

Your Quar tet 3500 is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Quar tet 3500 or any component thereof, (other than batteries), which is identiﬁed as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is retur ned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect,

tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

• This guarantee does not af fect your statutor y rights.

Within the 12 month guarantee period:

Prior to returning your pr oduct, please read the Help section beginning on page 63 or contact the Helpline on 0870 605 8047 for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent TecLogic on 01672 564444 or a local qualiﬁed repairer.

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If you have to return your product

Prior to returning your pr oduct, please read the Help section on page 63, or contact the Helpline on 0870 605 8047 for assistance. If you still feel you have to return your pr oduct, pack the base station and handset securely, preferably in the original packaging. All par ts must be returned, including line cor ds, power supplies and original batteries. (Please note that we can not take responsibility for goods damaged in transit).

Technical information

How many telephones can you have? All items of telephone equipment have

a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Quar tet 3500 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4.

Please note that any additional handsets and chargers registered to the base unit, will not add to the REN figure.

Only use approved power supply, item code: 872264.

Only use approved batteries, item code

006988.

These products are available from the Quar tet 3500 Helpline 0870 605 8047.

Remove the batter y cover by pressing down on top of the lid and slide the cover of f.

To replace the battery pack

Batteries

Althoughthe batterypack is rechargeableit willeventually need tobe replaced,see belowfor detailson howto replacethe batterypack.

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Unplug the white connector and remove the old battery pack.

Plug the new batter y pack connector in and lower the batter y pack into r ecess then replace lid.

Note

When fully charged and in good condition, the handset will provide up to 7 hours talktime or 72 hours standby.

If you are making a call and the handset battery is r unning low you will hear a warning tone ever y 10-15 seconds.

Place the handset on the base unit to recharge.

However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset.

Eventually they will need to be replaced. New batteries can be obtained from the Helpline on 0870 605 8047.

Note (cont)

To get the longest possible life from your battery, take the handset off the base unit for a few hours each day.

Call security

Your Quar tet 3500 has its own digital security code that prevents other cordless phone owners from using your phone line. This ensures that you are charged only for calls using your phone. However, all approved cordless phones use radio signals to communicate between the base unit and cordless handset units. It is therefore possible that your conversations could be overheard by other people, on their cordless phones, or on ordinary radios that use the same radio frequencies.

As this problem applies equally to all similar cordless phones curr ently available in the UK, call privacy cannot be guaranteed. However, the security coding prevents unauthorised use of your line.

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Switchboard compatibility

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which suppor t tone and pulse dialling and timed break recall. If in doubt please consult your ser vice provider.

Switchboard use

To set the dialling mode

Press the UP or DOWN button until the display shows

Base

Settings

. Press the OK option button. Press the UP or DOWN button

until the display shows

Dial

Mode

. Press the OK option button. The current dial mode setting

will be shown on the display. Press the UP or DOWN button

to select either

Tone

Pulse

Press the OK option button to confirm.

You will hear a confirmation beep.

To insert a pause in a stored number

With some switchboards, after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line.

If so, press the LNR button to inser t a pause before entering the telephone number.

To use the recall button

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch Exchange), contact your PBX supplier for fur ther infor mation. The recall function is set to timed break recall and is also used for BT Select Ser vices.

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Help and advice

If you have any problems using your Quartet 3500, this section will give you the most common, easy to follow solutions.

Telephone problems Possible cause Solution

• Buzzing/poor reception.

• Answering machine not recording incoming messages.

• No dialling tone.

• Telephone will not dial out or cannot receive calls.

• Handset does not ring.

Handset and base aerials not extended.

Answering machine set to Answer Only outgoing message.

Telephone not connected to telephone line.

Mains disconnected.

Power cut.

Handset battery pack is discharged.

Handset not registered.

Handset ringer set to Off.

Extend both aerials.

Check your outgoing message, see page 42 and ensure the answering machine is set to Answer and Record, see page 43. Make sure you have not invited your caller to leave a message in your own recorded Answer Only outgoing message.

Plug the telephone into the telephone line.

Ensure the power supply is correctly connected and switched on.

Wait until the power is restored. Replace handset on base unit for 10 seconds and try again. If this does not work, disconnect the handset battery from the handset for 10 minutes. Also disconnect the mains power.

Then reconnect the base unit to the mains, then replace the handset on the base unit for 10 seconds and try again.

Place the handset on the base unit and recharge it for 24 hours ensuring the CHARGING light is on.

Set ringer volume, see page 26.

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• You have dialling tone but the telephone will not dial out.

• Base unit does not ring but lights show on base unit.

• Callers are faint.

• Interference.

• Buzzing.

• Tinniness.

• No Directory name and number stored.

• No CHARGING light on the base unit.

You may be trying to use tone dialling on a pulse dialling exchange.

You are connected to a PBX and are not dialling the access code.

Telephone is not connected to the telephone line.

The base ringer is set to off.

Line fault or faulty socket.

Handset and/or base telescopic aerial not fully extended

You are moving out of range.

The base unit or the handset are too close to electrical equipment or metal obstructions.

You may have entered a name and not a number.

Dirty contacts on base unit or handset.

Base unit not connected to the power supply.

See page 62 to change to pulse dialling.

Use the PBX access code.

See page 62 for more information on switchboard use.

Plug the telephone into the telephone socket.

Set the base ringer setting to a higher volume, see page 24.

Tr y the telephone on another socket or another line. If the telephone works, contact BT on 151, or your telephone network operator for repairs to the line or socket.

Extend the aerials to obtain the best signal available.

Move closer to the base unit.

Relocate the base unit or move around with the handset until reception improves.

You need to save both a name and number when storing an entry in the director y, see page 18.

Clean the contacts with a dry cloth. Heavy soiling can be removed with a pencil eraser.

Plug the power supply into the wall socket and switch on, and ensure the other end is connected into the base unit.

Telephone problems Possible cause Solution

HELPLINE

If you are still experiencing difﬁculties please call the Helpline on 0870 605 8047.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Index

1571 voice mail indication 33 Additional handsets 56

Aerials 10 Answering machine

answer delay 37 answer mode 43 audible message aler t 38 base unit loudspeaker 37 call screening 52 delete message 47, 49 delete own outgoing

message 44 loudspeaker volume 37 memos 51 message display on base 35 on/off 36 outgoing messages 39 pause playback 46 playback messages 45, 48 set day and time 12 skip for war d/backward 46, 49 remote access 53

Answer delay

set via base 37 set via handset 38

Answer mode

set via base 43 set via handset 43

Audible message aler t

set via base 38

set via handset 39 Answer on/of f 36 At a glance 1-2

Base ringer melody 24

Base ringer volume 24 Base unit settings 24 Batteries

charging 11

low warning 11

replacing 60

Call security 61

Call screening/intercept 52 Caller Display 29 Calls

end 15

external 14

make 14

receive 15

redial 21

secrecy 17

transfer 58

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Calls list 29

copy to directory 30 delete a number 31 delete whole list 31 dial a number 30

view 30 Call timer 15 Call Waiting 32 Channel selection 16 Charge handset 11

Day – set 12

De-register 57 Dialling mode 62 Delete

calls list entr y 31

directory name and number 20

message 46, 49

own outgoing message 44

redial list number 22 Directory

delete 20

dial 19

edit 20

store 18

view 19 Display icons 4

Earpiece volume 17

End a call 15

Fascias 13

Fast for war d message playback 46, 49

Guarantee information 59 Handset

additional 56 aerial 10 charging 11 fascias 13 keytones on/of f 28 melody 27 range 16 register additional 56

ringer 26 Help 63 Helpline 8

Inductive Coupler 15 Keypad lock/unlock 26

Key tones on/of f 28

Location of product 10 Make a call 14

Melody

base 24

handset 27 Memo 51 Menu structur e 3

On/off

1571 33

answering machine 36

key tones 28

secrecy 17 Outgoing messages 39

check or play via base 42

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check or play via handset 42 record Answer and Record 40 record Answer only 41 set answer mode via base 43 set answer mode via handset 43

Paging 23

Page melody 27 Pause 19, 62 Phone socket 12 Play messages

via base 45

via handset 48 Power supply unit 10 Preparatory dialling 14 Pulse dialling 62

Quick guide to answering

machine settings 6 Quick guide to handset settings 5

Range of handset 16

Recall 62 Receive a call 15 Record

outgoing message 40-41

memo 51 Redial 21 Registering a handset 56 Remote access 53 REN 60 Returning product 60 Ring delay 37

Ringer

base 24 handset 26

Safety information 9

Screening calls 52 Secrecy 17 Security coding 61 Security PIN code 53 Set day and time 12 Setting up 10 Skip for war d/backward during

playback 46, 49 Standby screen 4 Store name and number 18 Switchboard compatibility 62 Switchboard use 62

Technical information 60

Time saver 54 Time-set 13 Telephone line cord 12 Tone dialling 62 Transfer a call 58

Unpacking 8 Voice mail indication 33

Volume

base ringer 24

earpiece 17

handset ringer 26

loudspeaker 37

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R&TTE

This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, Suncorp Technologies, declares that this Quar tet 3500 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for the Quar tet 3500 is published on the website http://www.suncorptech.com/bt

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Offices worldwide

The telecommunications services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2003. Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Quartet 3500 Issue 1 (1/03) 5 Designed by The Art & Design Par tnership Limited. Printed in China

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BT 3500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual