BT 3500 User Manual

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quartet 3500

Combined Cordless Telephone and Digital Answering Machine

User

Guide

This equipment is not designed for making emergency telephone calls when the power fails.

Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

YOU MUST

SUBSCRIBE TO YOUR

NETWORK PROVIDER’S

*CALLER DISPLAY, *CALL WAITING,

*CALL MINDER OR 1571 SERVICE BEFORE

THESE FEATURES WILL WORK.

*A QUARTERLY FEE IS PAYABLE.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for an ‘at a glance’ guide to your Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Please open this page for a further ‘at a glance’ guide to your Quartet 3500

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

At a glance

Handset fascias

Can be changed to suit

your personal preference,

see page 13.

Handset

Aerial

Should be extended to obtain the best signal and reception available, see page 10.

Recall/Call Waiting

button

For use with a

switchboard/PBX and

BT Select Ser vices, see

pages 19 and 62.

Also allows you to use

the Call Waiting feature,

see page 32.

Up and Down buttons

Use to scroll up and down through the menu options, see page 14.

Last number redial/ Pause button

Redials up to 5 of the last numbers called, or press to enter a pause in a stored number, see page 21.

Option buttons

Lets you select options

within each menu that

are shown on the display,

see page 14.

Keypad

Talk button

Press to make or receive

a call, see page 14.

Clear button

Use to delete unwanted digits or characters and to exit the menu, see page 20.

Page

uartet 3500

Play

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Delete button

Deletes recorded messages and memos, see page 46.

Message display LEDS

Indicates when the answering machine is on or off and when the power is on.

Also shows the number of messages stored, and answering machine status information, see page 36.

Play button

Lets you play and pause your messages, see page 45.

Volume buttons

Use to adjust the base unit loudspeaker volume, see page 37.

Answer on/off button

Switches the answering machine on and off, see page 36. Also, allows you to check or play your outgoing message, see page 42.

Skip backward

Lets you skip backwards through your messages and memos, see page 46.

Aerial

Should be extended to obtain the best signal and reception available, see page 10.

Charging light

The red light comes on to indicate charging when the handset is on the base.

Power/In use/1571 light

The green light comes on when connected to the power supply and flashes when in use, or when you have a new BT Answer 1571 message, see page 33.

Stop

To stop message playback, see

page 45.

Skip forward

Lets you skip for wards thr ough your messages and memos, see page 46.

Page button

Press to page the handset, see page 23.

Base unit

Quartet 3500 User Guide ~ 5th Edition ~ 3rd March ’03 ~ 5271

MENU STRUCTURE

Answer Settings

Record Memo

Answer and Record

Answer Delay 23456789TS

Off On

000

Off Low High

Answer Mode

Outgoing Message

Day Setting Sunday. . .etc

Message Alert

Security Code

Ringer Volume

Base Settings

Handset Settings

Ringer Melody

Check 1571 (BT Answer)

De-Register

1 – 2 – 3

Tone Pulse

00:00

1571

Off On

Off Low High

1 – 2 – 3

Dial Mode

Ringer Volume

Ringer Melody

Page Melody

1 – 2 – 3

Key Tones

Off On

Answer Only

Outgoing Message

New OK/Play

Outgoing Message

New OK/Play

Time Setting

Handset De-Registered

Until Base Beeps

Handset Registered

De-Register This Handset?

Answer

Off On

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quick guide to handset display icons

Battery icon – flashes when handset is on base and being charged. Battery icon – to indicate battery low.

Directory icon

Telephone icon – flashes to indicate that new calls have been received

in the Calls list.

BT 1571 icon – indicates that the 1571 voice mail detection feature is

switched on. Flashes to indicate new voice mail messages have been received.

Keypad lock icon – indicates that the keypad lock feature is switched on. Answer machine icon – indicates that the answering machine

is switched on. Envelope icon – indicates that you have new answer machine messages.

*You must subscribe to your Network Provider’s Caller Display and 1571 or

Call Minder Ser vice for these features to work.

09:30 1571

Handset 1

04 03

*Calls list

counter

*Calls list icon Directory icon

*1571 icon

Shows number of answering machine messages

Battery icon

Backlit display (LCD)

Answering machine icon

Time

Envelope icon

Standby screen

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Quick guide

Quick guide to most commonly used handset settings and functions

Function

Answer a call/End a call

Make a call

Redial a number from the redial list

Store a number in the directory

Dial a number in the directory

Adjust the earpiece volume

Secrecy on/off

Transfer call to another handset

View and dial the Calls list

Adjust handset ringer volume

Adjust base ringer volume

Button combination

, , to scroll through to entr y, to dial number

displayed.

, , display shows Enter Name, enter name using keypad, , display shows Enter Number, enter the number, .

, , to scroll through to entr y, press to dial number displayed.

During a call, press to increase or decrease volume.

During a call, press and release to switch ON. Press and release again to switch OFF.

During a call, press , enter handset number to transfer to .

, to scroll through list, to dial entr y

displayed press .

or until display shows Handset Settings, , display shows Ringer Volume, , to select volume required, .

or until display shows Base Settings, , display shows Ringer Volume, , to select volume required, .

NEW

SAVE

SEC

TRAN

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Function

Switch answering machine ON/OFF:

Using the base

Using the handset

Record own Answer and Record outgoing message

Record own Answer Only outgoing message

Set answer mode

Using the base

Using the handset

Play new messages:

Using the base

Using the handset

Record memo message

Adjust base unit loudspeaker volume

Button combination

Press and release

or until display shows Answer Off On, press either or .

or until display shows Answer Settings,

or until display shows Outgoing Message, , display shows

Answer and Record, , , after tone speak message then press #.

or until display shows Answer Settings, , or until display shows Outgoing Message, , or until display shows Answer Only, ,

, after tone speak message then press #.

Press and hold the button until you hear “Please select outgoing message”, then release the button. Press for Answer and Record or for Answer Only.

or until display shows Answer Settings, , or until display shows Answer Mode, , or to highlight either Answer and Record or Answer Only, .

Press and hold

, .

or until display shows Record Memo, , after

tone speak memo then press #.

to increase volume to decrease volume

Quick guide

Quick guide to most commonly used answering machine settings and functions

OFF

Ans

On Off

Ans

On Off

Skip

Play

Vol

OK NEW

NEW

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

In this guide

At a glance 1

Menu structure 3

Quick guides 4-6

Introduction 8

Safety information 9

Setting up 10

Using the telephone 14

Making and receiving calls 14 Call timer 15 Secrecy/Music on hold 17 50 Name and number directory 18 Redial 21 Paging 23

Base unit settings 24

Handset settings 26

BT Select Services 29

Caller Display 29 Calls list 29 Call Waiting 32 1571 Voice mail indication 33

Setting up and personalising your answering machine 35

Message display on the base station 35 Answer delay 37 Audible message alert 38 Outgoing messages 39 Answer mode 43

Using the answering machine via the base unit 45

Using the answering machine via the handset 48

During message playback 49 Memos 51 Call screening/Call intercept 52

Remote access 53

Time saver 54 Operating the answering

machine remotely 55

Using Quartet 3000 additional handsets 56

Registering your handset 56 Transferring calls 58

General information 59

Guarantee 59 If you have to return your product 60 Technical information 60 Batteries 60 Call security 61 Switchboard compatibility 62 Switchboard use 62

Help and advice 63 Index 65

Note

In this user guide, we’ve included helpful tips and useful notes. They are shown in a white box like this.

Note

There is a detailed Index at the back of this guide, see page 65.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Introduction

HELPLINE

If you have problems with your phone, call the Quar tet 3500 Helpline on 0870 605 8047.

Your Quar tet 3500 is designed for ease of use and made to the high standards set by BT.

You can expect your Quar tet 3500 to provide many years of quality service. Please read the instr uctions carefully before use and keep this user guide for future reference.

For your records

For guarantee purposes proof of purchase is required, so please keep your receipt.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the base unit)

Unpacking your Quartet 3500

Check that your Quartet 3500 is complete. If anything is missing, please contact your place of purchase immediately.

Quar tet 3500 handset.

Quar tet 3500 base unit.

Power supply unit.

Telephone line cord.

3 handset fascias (1 already fitted on the handset)

0 5 3

t e

t r a

u Q

Page

Play

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Safety information

General

Only use the power supply unit included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item code for the power supply unit is 872264, as stated on the underside of the base unit.

For the handset, use only the approved rechargeable battery pack. Under no circumstances should non-rechargeable batteries be used. Using unapproved batteries will invalidate your guarantee and may damage the telephone.

Radio signals transmitted between the handset and base may cause inter ference to some hearing aids.

Do not dismantle the handset or base station. This could expose you to high voltages or other risks. Contact the Helpline for repairs. Never dispose of batteries in a ﬁre. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight. The product may heat up when the

batter y pack is being r echarged. This is normal. However, to avoid damage we recommend that you do not place the product on antique/veneered wood.

Do not expose your product to ﬁre, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Setting up

Follow these steps to set up your Quartet 3500 ready for use.

Plan the location

Situate your Quar tet 3500 close enough to the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical products to avoid interference.

Do not situate the product in the bathroom or other humid areas.

Your Quar tet 3500 works by sending and r eceiving radio signals between the base unit and the handset.

The strength of the signal depends on where you site the base unit and how the aerials are deployed.

The higher the base unit is located, the better. An upstairs room is ideal.

2 Plug the power supply

cord into the back of the base unit

1 Handset and base aerials

Your Quar tet 3500 handset and base use compact aerials which we recommend you pull out to obtain the best signal and reception available.

Power supply unit

Telephone line cord

Note

Avoid touching the aerials during a call as this may cause a clicking sound.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Note

Do not connect the telephone line cord to the phone socket until the handset is fully charged.

This will prevent the risk of the phone being answered before the batteries are charged, which may prevent them from reaching maximum capacity.

3 Connect the base unit

power supply to a power socket

The green Power/In use light will come on when the power is switched on.

The power supply unit must remain plugged in all the time.

4 Charge the handset

Your handset comes with a rechargeable battery pack pre-installed but the batter y pack will need charging.

When you ﬁrst use your Quar tet 3500, the rechargeable battery pack in the handset needs charging for 24 hours.

Place the handset on the base unit, ensuring the contacts are touching.

The red CHARGING light will come on. The charging light will remain

constantly lit while the handset is placed on the base unit, even when the handset batteries are fully charged.

Note

When fully charged and in good condition, the handset will provide up to 7 hours talktime or 72 hours standby.

If you are making a call and the handset battery is r unning low you will hear a warning tone ever y 10-15 seconds.

Place the handset on the base unit to recharge.

However, the charge capacity of rechargeable batteries will reduce with time as they wear out, so reducing the talk/standby time of the handset. Eventually they will need to be replaced. New battery packs can be obtained from the Helpline. Please see page 60 for instructions on how to install a new battery pack.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

5 When the handset has

been charged for 24 hours plug the line cord into the telephone wall socket

Note (cont)

To get the longest possible life from your battery, leave the handset off the base unit for a few hours each day.

6 To set the day

Press the UP or DOWN button until the display shows

Answer

Settings

. Press the OK option button. Press the UP or DOWN

button until the display shows

Day Setting

. Press the OK option button. The display will show

Sunday

Use the UP or DOWN button to scroll to the corr ect day.

Press the OK option button to confirm.

Press the CLEAR button until you return to the standby screen.

Telephone

line cord

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Helpline

If you have any difﬁculties setting up your Quar tet 3500 please call the Helpline on 0870 605 8047.

7 Changing your handset

fascias

Your Quartet 3500 is now

ready for use.

There are 3 removeable handset fascias to choose from (one is fitted already on the handset). Press in the centre of the fascias and slide upwards to take of f.

To put a new fascia on, slide the fascia down onto the handset making sure that it clips into place securely.

6 To set the time

Press the UP or DOWN button until the display shows

Handset Settings

. Press the OK option button. The display will show

Time

setting

. Press the OK option button. The first digit will be flashing. Enter the current time in

hour format, e.g.

08:24

Press the OK option button to confirm.

You will hear a confirmation tone.

Press the CLEAR button until you return to the standby screen.

Note

If you subscribe to a Caller Display Service from your Network Provider the time will be set when you receive your first call.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Using the telephone

Making and receiving calls

To make an external call

Lift the handset of f the base unit.

Press the TALK button. The green In Use light on the

base unit begins to flash and the handset display will show the icon while it is in use.

Listen for the dialling tone. Dial the number you want.

Your Quar tet 3500 has a menu driven display. The UP and DOWN buttons allow you to scroll through the menu and the OPTION buttons below the display allow you to select options within each menu.

Preparatory dialling

First enter the number to be dialled. The number is shown on the display. If you make a mistake, press the CLEAR button to remove any incorr ect digits.

OPTION buttons

UP and DOWN

buttons

Note

To quit a menu at any time, press the CLEAR button. This will take you back one step. To return to the standby screen keep pressing the CLEAR button.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To end a call

Press the TALK button.

Replace the handset on the base unit.

To receive a call

When the phone rings:

The handset display will show

EXTERNAL CALL

or if you have subscribed to a Caller Display Service it will show your caller’s telephone number or name if you have stored it in your directory (unless the number has been withheld or is an international number).

If your handset is on the base unit, simply pick it up to answer the call.

If your handset is of f the base unit, press the TALK button.

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

Note

An Inductive Coupler has been built into the handset to improve sound quality for people using hearing aids. Switch your hearing aid to T and adjust the position of the handset until you get the best reception.

If you have entered the number correctly, press the TALK button to dial the number. The display will show

Calling

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Note

Your Quartet 3500 handset uses a telescopic aerial that should be pulled out when on a call to obtain the best signal and reception available.

To select an alternative channel during a call

Your Quartet 3500 automatically scans the available radio channels and selects the best quality reception to use.

If you experience inter ference during a call, press the CHAN options button.

Your caller will momentarily be placed on hold. The display will flash

Seeking Channel

and your handset will select an alternative channel and then return to your caller.

To cancel channel seeking at any time, press the CLEAR button.

CHAN

Note

The handset range is up to 250 metres from the base unit in ideal conditions. The stated range of this product is measured in open field conditions.Walls, ceilings and metal structures will reduce the maximum range.

If you star t to go out of range while using the phone, you will hear warning beeps. Move closer to the base unit. If you do not move back into range your call may be disconnected. You can check if you are in (or out of) range by pressing the button and then the button when you are in standby mode. The display will show either

IN RANGEorOUT OF RANGE

for a

few seconds.

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

Secrecy/Music on hold

When on a call you can talk to someone in the same room without your caller hearing.

To switch Secrecy on and off

To switch on during a call:

Press and release the SEC option button, displayed on the handset screen.

The display will flash

Secrecy

and your caller will be put on hold. Both you and your caller will hear music until the SEC options button is pressed again.

You can now talk to someone in the same room without your caller hearing you.

To switch of f during a call:

Press and release the SEC option button again to return to your caller.

SEC

To adjust the earpiece volume

During a call you can adjust the volume of the handset receiver. The earpiece volume will remain at the volume level you set until you adjust it again.

During a call:

Press the UP or DOWN button to increase or decrease the earpiece volume.

The display will show the current volume setting, e.g.,

As you increase or decrease the volume the boxes will show the volume level.

VOLUME

= Maximum

VOLUME

= Minimum

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

50 Name and Number Directory

You can store fifty of your most frequently used names and telephone numbers in the directory. Please note that numbers can be no longer than 20 digits and names no longer than 13 characters.

To store a name and number in the directory

Press the DIRECTORY option button.

Press the NEW option button. The display will show

Enter

Name

and the cursor will flash

underneath. Enter the name using the

letters on the keypad buttons.

NEW

Note

You can change between upper and lower case by pressing the

A-a

option button and enter a space between characters by pressing the 1 button twice. You can also use the ✱and

buttons for other punctuation

characters.

For example, if you wish to enter the name TOM:

To enter the letter T, press the 8 button. The cursor will automatically move to the right.

To enter the letter O, press the 6 button three times.

To enter the letter M, press the 6 button.

If you enter a character incorrectly use the CLEAR button to delete it and then enter the correct character.

When you have entered the name correctly, press the OK option button to confirm.

The display will show

Enter

Number

and the cursor will

flash underneath. Enter the telephone number

you want to store, (including the dialling code).

If you enter a digit incorrectly use the CLEAR button to delete it and then enter the correct digit.

When you have entered the number correctly, press the SAVE option button to confirm.

SAVE

Quartet 3500 User Guide ~ 5th Edition ~ 17th January ’03 ~ 4393

To view and dial a name and number in the directory

Press the DIRECTORY option button.

The first entr y in the dir ectory will be displayed (if there are no entries in the directory the display will show