Payphone Contour 400
User guide
Calls and cash
Features
Troubleshooting
pages 4 – 17
pages 18 – 27
pages 28 – 29
Calls and cash pages 4 – 17
find out:
•how to make calls
•about the different types of calls you can make
•about pre-funding
•about more call functions
•how to check your cash
calls
making a call using the handset . . . . . . . . . . . . . .04 making a loudspeaker call . . . . . . . . . . . . . . . . . . . .04 making a call using a headset . . . . . . . . . . . . . . . . .05
calling a memory number . . . . . . . . . . . . . . . . . . . . . . . 6
changing the speech volume . . . . . . . . . . . . . . . . . . . 6
making another call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
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switching pre-funding on . . . . . . . . . . . . . . . . . . . . . 10 to change a pre-funded phone number . . . . . 11 to add money to an account . . . . . . . . . . . . . . . . . . 12
to delete an account . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
making a pre-funded call . . . . . . . . . . . . . . . . . . . . . . 13
more call functions
using a text phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
redialling the last number you called . . . . . . . 15 transferring a call from an extension . . . . . . . 15
using the owner mode . . . . . . . . . . . . . . . . . . . . . . . . . 16 using the control port . . . . . . . . . . . . . . . . . . . . . . . . . . 16
cash
checking your takings . . . . . . . . . . . . . . . . . . . . . . . . . 17 emptying the cash tray . . . . . . . . . . . . . . . . . . . . . . . . 17
2
Subject to your contract with BT Payphones, you may not be able to change some of these features.
Features pages 18 – 27
find out how to get the most from your payphone
If you’d like to change the way any of these features work, you can contact us using the details on page 34, or follow the instructions in this section.
PIN change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
20 |
call back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
20 |
call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
minimum fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
21 |
memory buttons and the |
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big red button . . . . . . . . . . . . . . . . . . . . . . . . . . |
22 |
new call types . . . . . . . . . . . . . . . . . . . . . . . . . . |
23 |
display languages . . . . . . . . . . . . . . . . . . . . . |
23 |
fake coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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old coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
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new coins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
24 |
call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
25 |
caller display . . . . . . . . . . . . . . . . . . . . . . . . . . . |
25 |
incoming operator call barring . . . . . . |
26 |
time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
26 |
day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
26 |
dialling types . . . . . . . . . . . . . . . . . . . . . . . . . . . |
26 |
incoming call barring . . . . . . . . . . . . . . . . . |
27 |
switchboards . . . . . . . . . . . . . . . . . . . . . . . . . . . |
27 |
This payphone is mains powered, please refer to page 18 to see how your payphone may be affected if power is disconnected.
Troubleshooting pages 28 – 29
how to solve some of the more common problems
17 – 4 pages
27 – 18 pages
29 – 28 pages
cash and Calls
Features
Troubleshooting
3
Calls and cash
Features
Troubleshooting
pages 4 – 17
pages 18 – 27
pages 28 – 29
Making calls and managing your cash
Making a call using the handset
1 Lift the handset and insert your money
eg INSERT 20p
2Dial the number
When you’ve dialled, the payphone will check that there’s enough money to start the call. If there isn’t, it will eject the first coin and request one of a higher value.
eg 020 7123 4567
You can check how many seconds you’ll get for 10p or the minimum fee for this call. Check your notice for details.
3Watch the display for information
The display shows how much time is left during the call. When 20 seconds of call time is left, you’ll hear the pips. If you don’t add any coins, the call will end.
Remember the payphone doesn’t return unused coins.
Making a loudspeaker call
1Press the green LOUDSPEAKER button and insert your money
eg INSERT 20p
2 Dial the number and wait for an answer
eg 020 7123 4567
3Speak towards the payphone when your call is answered
4Press the green LOUDSPEAKER button when you’re ready to end your call
4
Making a call using a headset
1Plug your headset into the headset lead and press the blue HEADSET button
The light will come on.
INSERT 20p
2 Insert your money
3 Dial the number
eg 020 7123 4567
4Press the blue HEADSET button when you’re ready to end your call
17 – 4 pages
27 – 18 pages
29 – 28 pages
cash and Calls
Features
Troubleshooting
5
Calls and cash
Features
Troubleshooting
pages 4 – 17
pages 18 – 27
pages 28 – 29
6
Calling a memory number
1Lift the handset, press the green LOUDSPEAKER button or plug in your headset and press the blue HEADSET button to start your call
eg INSERT 20p
2Press the Memory button you want and wait for the call to be answered
Any more coins you put in while the payphone is dialling will be ejected.
eg TAXI
Changing the speech volume
Press VOLUME up to four times to increase the volume
Press VOLUME again to return to the initial volume
The Payphone Contour 400 is fitted with an
inductive coupler handset that makes calls easier
to hear when used with a suitable hearing aid. This is a legal requirement. If you use a behind- the-ear hearing aid, move the switch to the ‘T’ position and
hold the handset earpiece next to the hearing aid.
Making another call
1Don’t hang up at the end of the first call
As long as you have the minimum fee left, you can make another call.
2 Press the orange NEXT CALL button
please dial
3 Dial the next number you want
eg 020 7123 4567
4 Watch the display for information
17 – 4 pages
27 – 18 pages
29 – 28 pages
cash and Calls
Features
Troubleshooting
7
Calls and cash
Features
Troubleshooting
pages 4 – 17
pages 18 – 27
pages 28 – 29
The BIG RED BUTTON |
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Checking a number before you call |
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Callers can press the big red button to call for local |
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assistance in an emergency. |
Do not start the call |
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You will need to programme the local assistance number |
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(see page 22). |
Press H |
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KEy number |
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1 Press the big red button and wait for an answer |
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The LOUDSPEAKER and HEADSET lights |
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come on. You can use the loudspeaker or the
2 Press the big red button again to end the call
3Dial the phone number you want and check the number on the display
If you make a mistake as you dial, you can press
REDIAL & DELETE to delete the last number you dialled.
4Lift the handset, press HEADSET or press LOUDSPEAKER to start your call
eg INSERT 20P
5Insert your money
The payphone will dial the number.
8
Checking the cost of your call
1 Start the call and press H
KEy number
2Dial the phone number you want
The display will switch between the number you dial and the charge for your call.
eg £2.50
3 Press H
eg INSERT 20P
4Insert your money
The payphone will dial the number.
Answering an incoming call
The headset and loudspeaker lights will flash when the payphone rings.
1Lift the handset, press the green LOUDSPEAKER button or plug in your headset and press the blue
HEADSET button
17 – 4 pages
27 – 18 pages
29 – 28 pages
cash and Calls
Features
Troubleshooting
9
Calls and cash
Features
Troubleshooting
pages 4 – 17
pages 18 – 27
pages 28 – 29
Switching pre-funding on
With a pre-funded account, callers don’t need to use coins for calls to the four numbers they call most often. They just need to enter their own PIN and press a memory button.
The cost of the call will be charged to their account.
You can have up to 30 pre-funded accounts.
The account holders will need to ask you to pay money into their account before they can start making calls. They can pay more money into their account during calls.
There’s a limit of £10 for each account. This can be increased to £15, £20 or £25 subject to your contract with BT. For more information, contact us using the details on page 34.
1Lift the handset, unlock the top cover, enter your owner PIN and relock the top cover
money
2Dial S76H
prefunding x
3Press Memory 3 to switch pre-funding on
prefunding
4Press H
acc pin 01
5Press H
pin
6Enter the PIN that the account holder wants to use and make a note of the PIN on page 30
This can be between 1 and 6 characters.
eg 1639
7Press H
ENTER COINS
8Enter up to £10 of coins to fund the account
eg £9.50
9Press H
ENTER TEL
10
10Enter the first phone number that the account holder wants and press H
11Press Memory 1 to scroll through and choose the charge band the payphone should use when the account holder calls this number
12Press H
MEMORY KEY
13Press the Memory button that the account holder will press to dial this number
STORED
14Repeat steps 11 to 13 for the other three phone numbers that the account holder wants
There’s a table on page 30 of this guide to help you to keep a record of pre-funded accounts.
To change a pre-funded phone number
1Follow steps 1 to 9 on page 10
You may not need to add more money.
2Enter the new phone number and press H
3Press Memory 1 to scroll through and choose the charge band the payphone should use when the account holder calls this number
4Press H
MEMORY KEY
5Press the Memory button that the account holder wants to use to dial the number
The new number will replace the previous number stored on that button.
STORED
17 – 4 pages
27 – 18 pages
29 – 28 pages
cash and Calls
Features
Troubleshooting
11