BT 1020 User Manual

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User guide

BT Hub Phone 1020

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Welcome…

to your BT Hub Phone 1020 Digital Cordless Handset

Hi-Definition Sound

Black and white graphic display with back light

Keep track of incoming calls with the 50 number calls list

150 Entry phonebook, with the facility to store a home, work and mobile number for each of your contacts

20 Number redial list, for quick and easy redialing

10 Ringtones available

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This user guide provides you with all the information you need to get the most from your phone.

This phone has been designed to work with BT Total Broadband and BT Broadband Talk. Before you make your first call you will need to set up your phone. This doesn’t take long and is easy to do. Just follow the simple instructions on the next few pages.

Need help?

If you have any problems setting up or using your BT Hub Phone 1020 please contact the Helpline on 0845 600 7030.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

This user guide is relevant for a particular version of software. Hub Phones are upgradeable so that you can always have the latest features and functions. To find out if you have the latest version of software and how to download it you can go to the support and advice section on www.bt.com

Got everything?

BT Hub Phone 1020 handset

BT Hub Phone 1020 charger

2 x rechargeable batteries

Mains power adaptor

You need to be a BT Total Broadband customer

You need to have a

BT Broadband Talk account

You need a BT Home Hub

Please note

Hi-Definition sound will not work without a BT Broadband Talk account. Visit bt.com to get this service if you don’t already have this. If you do already have BT Broadband Talk set up, the phone light on your hub will be steady green.

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4 In this guide

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Setting up the handset . . . . . . . . . . . . . . . .7 Standby display . . . . . . . . . . . . . . . . . . . . . .10

Getting to know your phone

Handset buttons . . . . . . . . . . . . . . . . . . . . . .11 Navigating the menus . . . . . . . . . . . . . . . . .12 Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .13

Making calls with BT Broadband Talk

Making and receiving calls . . . . . . . . . . . . .14 Hi Def calls . . . . . . . . . . . . . . . . . . . . . . . . . .17 Multiple calls . . . . . . . . . . . . . . . . . . . . . . . .17 Call quality . . . . . . . . . . . . . . . . . . . . . . . . . .19 Call transfers . . . . . . . . . . . . . . . . . . . . . . . . .19 Your BT Broadband Talk bill . . . . . . . . . . . . .19 Making and receiving multiple calls . . . . . .20 Frequently asked questions . . . . . . . . . . . . .22

Using the phone

Switching the handset power on/off . . . . .25 Make an external call . . . . . . . . . . . . . . . . . .25 Preparatory dialling . . . . . . . . . . . . . . . . . . .25 End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Receiving calls . . . . . . . . . . . . . . . . . . . . . . .26 Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Handsfree calling . . . . . . . . . . . . . . . . . . . . .26 Earpiece volume . . . . . . . . . . . . . . . . . . . . . .27 Silence the handset ringer . . . . . . . . . . . . . .27 Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .28 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Redial a number . . . . . . . . . . . . . . . . . . . . . .30 Delete a redial number . . . . . . . . . . . . . . . .31 Delete the redial list . . . . . . . . . . . . . . . . . . .31 Save a redial list number to

the phonebook . . . . . . . . . . . . . . . . . . . . . . .32

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In this guide 5

 

 

 

 

 

Phonebook

 

BT Calling Features

 

 

Store a phonebook entry . . . . . . . . . . . . . .

.33

1571 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.45

 

Character map . . . . . . . . . . . . . . . . . . . . . .

.34

BT Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . .

45

 

Dial a phonebook entry . . . . . . . . . . . . . . . .

35

BT 118 500 . . . . . . . . . . . . . . . . . . . . . . . . .

45

 

Edit a phonebook entry . . . . . . . . . . . . . . . .

37

Withhold number . . . . . . . . . . . . . . . . . . . . .

45

 

Store a phonebook entry

 

Display number . . . . . . . . . . . . . . . . . . . . . .

45

 

with an assigned ring . . . . . . . . . . . . . . . . . .

38

To dial a feature . . . . . . . . . . . . . . . . . . . . . .

45

 

Delete a phonebook entry . . . . . . . . . . . . . .

38

 

 

 

Delete all phonebook entries . . . . . . . . . . .

39

Handset settings

 

 

 

 

Adjust the earpiece volume . . . . . . . . . . . . .

46

 

Caller Display and the calls list

 

Naming a handset . . . . . . . . . . . . . . . . . . . .

47

 

View/dial numbers in the calls list . . . . . . .

40

Auto-talk . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

 

Save a calls list entry to

 

Beep tones . . . . . . . . . . . . . . . . . . . . . . . . . .

49

 

the phonebook . . . . . . . . . . . . . . . . . . . . . . .

42

To switch key beeps On/Off . . . . . . . . . . . . .

49

 

Delete a calls list entry . . . . . . . . . . . . . . . . .

42

To switch low battery beeps On/Off . . . . . .

50

 

Delete all calls list entries . . . . . . . . . . . . . .

43

To switch out of range beeps On/Off . . . . .

51

 

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . .

44

To change the call ringer volume . . . . . . . .

52

 

Speak to a second caller . . . . . . . . . . . . . . .

44

To change the ringtone . . . . . . . . . . . . . . . .

53

 

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6 In this guide

Hub base settings

 

Software upgrades

 

Reset your BT Hub Phone 1020

 

Automatic software upgrade . . . . . . . . . . .

.65

to the default settings . . . . . . . . . . . . . . . .

.54

Manual software upgrade . . . . . . . . . . . . . .

66

To change the System PIN code . . . . . . . . .

54

Rescue mode . . . . . . . . . . . . . . . . . . . . . . . .

67

Time settings

 

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

68

Setting the time . . . . . . . . . . . . . . . . . . . . . .

56

 

 

To set an alarm . . . . . . . . . . . . . . . . . . . . . . .

57

General information

 

To cancel an alarm setting . . . . . . . . . . . . . .

58

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

To silence the alarm . . . . . . . . . . . . . . . . . . .

59

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

 

 

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Using additional handsets

 

Environmental . . . . . . . . . . . . . . . . . . . . . . .

72

Registering a Hub phone to

 

Product disposal instructions . . . . . . . . . . .

72

your BT Home Hub manually . . . . . . . . . . .

60

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

Making internal calls . . . . . . . . . . . . . . . . . .

62

If you have to return your

 

Receiving internal calls . . . . . . . . . . . . . . . .

62

BT Hub Phone 1020 . . . . . . . . . . . . . . . . . .

73

Transferring calls . . . . . . . . . . . . . . . . . . . . .

63

Technical information . . . . . . . . . . . . . . . . .

74

De-register a handset . . . . . . . . . . . . . . . . .

63

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

 

 

Declaration of Conformance . . . . . . . . . . . .

74

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Getting started

7

 

Location

You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up. When you are doing this you don't need to use the power supply provided as the handset and charger cradle take their power from the hub. After this you can place the handset and charger cradle anywhere in the house where there is mains power and you can then use the power supply provided.

You will need to place your handset and charger into the hub from time to time to receive updates and new services to your phone as your BT Hub Phone 1020 is fully upgradeable.

Setting up the handset

1.Remove the grey cover from the front of the BT Hub.

If it does not come off easily,

carefully apply a little more force.

WARNING

Do not place your BT Hub Phone 1020 in the bathroom or other humid areas.

Handset range

The BT Hub Phone 1020 has a range of 300 metres when there is a clear line of sight between the hub and the handset. When there is no clear line of sight between the hub and the handset, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range.

When it flashes, you are out of range.

When you move out of range of the base, you will hear the out of range tone. This tone is repeated until you move back into range.

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8 Getting started

IMPORTANT

2. Attach the cradle to the

 

 

 

 

 

The hub must be plugged into the

 

BT Home Hub.

 

 

 

 

 

mains power socket at all times.

 

 

 

 

 

 

 

 

 

 

IMPORTANT

 

 

 

 

 

 

 

 

 

 

You can leave your handset in the

 

 

 

 

 

 

 

 

 

 

charging cradle attached to the BT

 

 

 

 

 

 

 

 

 

 

Home Hub if you wish or you can locate

 

 

 

 

 

 

 

 

 

 

your handset anywhere in your home,

3.

Slide open the battery

 

 

 

 

 

using the mains power adapter and

 

 

 

 

 

charging cradle to keep the handset

 

compartment on the back

 

 

 

 

 

charged. Occasionally you will need to

 

of your BT Hub Phone

 

 

 

 

 

connect the handset to the charger

 

 

 

 

 

 

 

handset. Insert the 2 x AAA

 

 

 

 

 

connected to the BT Home Hub to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

receive new upgrades. You will be asked

 

rechargeable batteries

 

 

 

 

 

 

to do this when there is new software.

 

 

 

 

 

 

 

 

 

 

 

supplied. Slide back the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cover to close.

 

 

 

 

 

Battery symbols

4.

Place the BT Hub Phone 1020

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery charged

 

into the cradle on the BT

 

 

 

 

 

 

 

Battery half charged

 

Home Hub. You should hear a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery low

 

beep when the handset has

 

 

 

 

 

Battery empty

 

been placed correctly. Charge

 

 

 

 

 

 

 

your handset for at least 24

 

 

 

 

 

 

 

hours on first charge before

 

 

 

 

 

 

 

using the phone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Getting started 9

 

 

 

 

5.

On the handset:

Battery performance

 

Screen prompts on the handset will help guide you through

The charge capacity of rechargeable

 

batteries will reduce with time as they

 

the registration process – it’s easy!

wear out, giving the handset less

 

 

talk/standby time.

REGISTER TO HUB will appear on screen. Press OK.

Eventually they will need to be

 

PRESS AND HOLD HUB BUTTON will then appear on screen.

replaced. Please ensure you use the

 

 

same mAh rating for battery

 

Press and hold the wireless association button on the back or

replacement to the batteries that

 

side of the Hub for 3 seconds (the phone light on the Hub will

were provided when you received

 

the handset.

 

then flash), then you can release the button.

Talk/Standby time

 

Press OK and place the handset in the charger connected to

In ideal conditions, the handset

 

the Hub. Once the handset and charger cradle are in the Hub,

batteries should give about 7 hours

 

talk time or 100 hours standby.

 

REGISTERING, PLEASE WAIT appears on screen.

 

Note that new batteries do not reach

 

 

 

DO NOT REMOVE THE HANDSET UNTIL YOU GET A

full capacity until they have been in

 

normal use for several days.

 

CONFIRMATION MESSAGE.

 

 

 

 

If registered successfully you should see: HANDSET REGISTERED.

 

 

 

If unsuccessful then REGISTRATION FAILED will appear and

 

 

 

you will have to try the process again. You will be returned to

 

 

 

the please register screen.

 

 

 

If this fails, then please see the manual registration process

 

 

 

on page 60.

 

 

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10 Getting started

Clock

Standby display

 

 

 

 

 

The clock on the front screen will

 

 

 

 

 

 

 

 

 

 

 

 

disappear if any missed calls or the

 

 

 

 

 

 

 

 

 

 

 

 

keypad lock are displayed.

 

 

 

 

 

Clock

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery status icon

 

 

 

 

 

 

 

 

 

Range icon

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The handset number is related to the

Handset name

 

 

 

 

 

 

 

 

 

 

and number

 

 

 

 

 

 

 

 

number of handsets you have

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

registered to the Hub. You can have up

 

 

 

 

 

 

 

 

 

 

 

 

to five handsets registered to the Hub.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shortcut to menu

Shortcut to phonebook

Your BT Hub Phone 1020 is ready for use.

BT 1020 User Manual

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Getting to know your phone

11

 

Handset buttons

Redial/Vol/Scroll Up/Pause

In standby, press and release to access the redial list, page 30.

During a call, press to increase the earpiece volume, page 27.

In a menu, press to scroll through options, page 12.

Soft Key 1

In standby, press to access the menu, page 12.

During a call, press to use Secrecy, page 28. In a menu, press to select the option displayed above the button.

Left

To position cursor during navigation.

Calls list /Scroll Down

In standby, press menu to access the Calls list, page 40.

During a call, press to decrease the earpiece volume, page 27. In a menu, press to scroll down through display options, page 12.

Talk

Press to make or receive a call, page 25.

R (Recall)

Allows you to switch to a caller waiting on hold.

Right

To position cursor during navigation.

Soft Key 2

In standby mode or during a call, press to access the phonebook, page 33.

In a menu, press to select back and return to the previous screen.

End/Power

Press and hold to switch the power off or on, page 25.

Press to end a call.

Press and release to revert to idle.

Int

In standby, press to make an internal call

(if you have more than one handset registered to the base), page 62.

During a call, press to start a transfer of the call by making an internal call.

Handsfree

In standby, use to make a handsfree call, page 26-27.

During a call, use to switch between handsfree and the handset.

#/Keypad lock

In standby, press and hold to lock the keypad, page 28-29.

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12 Getting to know your phone

Option buttons

 

 

 

 

 

Navigating the menus

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your BT Hub Phone 1020 handset has a menu system to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

guide you through the handset and setting options. Refer to

 

 

 

 

 

 

 

 

 

 

 

the menu map on the next page for the available options.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When the handset is displaying the idle screen:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.

In standby press Menu

 

to open the main menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Soft Key 1

Soft Key 2

2.

Use

and

to scroll through the menu list.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press Back

 

 

to go back one level in

3.

When the menu item you want is displayed, press OK

 

to

 

a menu.

 

 

 

 

 

 

 

 

Keep pressing Back

 

to return to

 

select and view the sub-menus available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the idle screen at any time.

4. At any time, press Back to go up one level.

 

Or press and release the

 

 

 

 

 

 

 

 

 

 

button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Getting to know your phone 13

 

 

 

 

 

 

Menu map

 

 

 

 

 

Calls Lists

 

Handset settings

 

Registration

Received Calls

 

Ear Volume

 

Register Handset

Dialled Calls

 

Handset Name (default BTphone)

Select Base

Delete Calls List

Received Calls

Auto Talk

On

De-register

 

Dialled Calls

 

Off

 

 

 

Delete All

Beep Tones

Key Beep

BT Services

 

 

 

Low Battery

1571

 

Names

 

 

Out of Range

Help desk

Find entry

Show Detail

Software

Handset update

BT 118 500*

 

Edit Entry

 

Software version

Withhold number

 

Set Melody

 

 

Display number

 

Delete Entry

Base settings

 

 

 

Add Entry

Home

System PIN

 

 

 

 

Work

Default Settings

 

 

 

 

Mobile

 

 

 

 

Delete all

 

Time Settings

 

 

 

 

 

Alarm

On/Off

 

 

Melody

 

Date

 

 

 

External Calls

 

Time

 

 

 

Internal Calls

 

 

 

 

 

Ring Volume

 

 

 

 

 

* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

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14 Making calls with BT Broadband Talk

As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.

BT Broadband Talk is a simple and convenient way to make calls over the internet. The only difference is that calls go through your broadband connection rather than your normal phone line.

With BT Broadband Talk, you get a separate number, most of the benefits of an extra line, incredibly cheap international call rates and free calling features including 1471 and BT Answer.

For more detail, charges and terms and conditions please go to www.bt.com/broadbandtalk

Making and receiving calls

Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will also use BT Broadband Talk.

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Making calls with BT Broadband Talk 15

Making and receiving calls with BT Broadband

There is an option within the Hub

 

 

 

manager to set incoming landline calls

 

 

 

(from your standard phone number)

Standard telephone

 

BT Home Hub

to ring on your Hub Phone.

line wall socket

 

 

 

 

Go to http://bthomehub.home and

 

Broadband cable

 

 

 

change your settings on the

Microfilter

 

 

 

 

telephones page.

 

 

 

C orded or D EC T phone

C orded or D EC T phone

 

 

plugged into phone line

plugged into back of Hub

BT Hub Phone

 

Standard phone line

BT Broadband T alk line

BT Broadband T alk line

 

Incoming and outgoing calls

Incoming and outgoing calls

Incoming and outgoing calls

on standard line

on Broadband T alk line

on Broadband T alk line

 

C alls charged according

Free Evening & W eekend

Free Evening & W eekend

 

to your BT T ogether

calls to UK landlines*

calls to UK landlines*

 

option package

 

 

 

D ial 1571 to check

D ial 1571 to check

D ial 1571 to check

 

messages that have been

messages that have been

messages that have been

 

left on your standard number

left on your BT Boadband

left on your BT Broadband

 

 

Talk number

Talk number

 

C hoosing which phone you want ringing

 

You can control which phones connected to your Hub will ring by using the

 

Hub Manager. T o find out how to access the Hub Manager using your

 

computer, go to the hub icon on your desktop.

 

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16 Making calls with BT Broadband Talk

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section.

You can make outgoing calls using your standard phone line number by dialling 5 and then the number you want to call. After dialling 5 you must wait for a different dial tone to the one you normally use with BT Broadband Talk before dialling a number. Remember if you do this you won’t be taking advantage of BT Broadband Talk rate.

How do I know BT Broadband Talk is set up on my Hub?

The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone. If the service is down or not activated, all calls will be made using your landline number. You will not be able to receive calls to your BT Broadband Talk number on the hub handset until BT Broadband Talk is active on the hub. Go to www.bt.com/bbv and follow the on screen instructions. You will need your BT Broadband Talk number and password handy.

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Hi Def calls

Your BT Hub phone is designed with High Definition Sound (Hi-dS™) capability.

If somebody using a BT Hub Phone (or other Hi-dS™ capable device) calls someone else using a Hi-dS ™ capable device, then the call will automatically set itself to the best call quality using the Hi-dS™ call quality feature. Hi-dS™ works automatically, so you don’t need to do anything to enjoy high-quality sound.

You won’t get Hi Def sound from the phone plugged into the back of the hub though as this is only available on devices which carry the Hi-Def™ logo.

Multiple calls

No more hogging the phone… with BT Broadband Talk you can make more than one phone call at the same time.

You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into the socket in the back of the hub.

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18 Making calls with BT Broadband Talk

If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning: LINE IN USE is displayed on any other additional BT Hub phone handsets you may have around the house informing you that you cannot make any more calls. There is also a special busy tone presented if you press the button to make a call when it is not possible.

When using multiple handsets you can make internal calls between handsets or transfer a call between handsets. You can only use this functionality if there isn't call in progress on another handset.

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Call quality

Usual call quality using BT Broadband Talk should be better than on a mobile phone, but it can be affected by general congestion on the internet, or by heavy traffic on the broadband link into your home (e.g. if someone in your home is playing games online). We cannot, therefore, guarantee call quality.

Call transfers

If there is only a single call in progress on one Hub Phone that call can be transferred to another Hub Phone.

It is not possible to transfer calls between Hub Phones and the phone plugged into the back of the hub.

Your BT Broadband Talk bill

Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill. However, you won’t see any charges if you have the free Evening and Weekend package and only made Broadband Talk calls to UK landlines between 6.00pm and 6.00am or at weekends. Please note that you’ll be charged for calls to excluded numbers (mobile,premium rate or international).

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20Making calls with BT Broadband Talk Making and receiving multiple calls

Independent of Hub

 

Independent of Hub

Standard telephone

 

Softphone

line wall socket

 

 

 

Broadband cable

 

Microfilter

 

 

 

 

Videophone

 

 

HS 1

Corded or DECT phone

Corded or DECT phone

BT Hub Phone

plugged into phone line

plugged into back of hub

 

 

 

HS 2

 

HS 5

HS 3

 

 

HS 4

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Phone in back of hub

Hub handsets

Soft phone

Videophone

 

 

 

 

 

 

 

 

Incoming call 1

 

All phones ring.

 

 

 

 

 

 

 

Incoming Call 2

All phones ring, call waiting on the device you picked up your incoming call 1 on.

 

 

 

 

 

Incoming Call 3

All available phones ring, apart from call waiting on the device(s) you picked up your incoming call 1

 

& call 2 on. If call 1 and 2 have been answered on Hub phones, other Hub phones will not ring.

Incoming Call 4 If two hub phones have been answered, any additional hub handsets will not ring and will have a message on the screen: LINE IN USE. If any one of the two hub phones hangs up all the handsets will ring. As there is a limit of two calls on the handsets at any one time.

Calls can still be answered on the phone at the back of the hub or Softphone or Videophone.

Incoming Call 5

Calls will go straight to voicemail. Limits reached.

REMEMBER that call limits apply:

2 calls on Hub handsets and one call on the phone plugged into the back of the Hub. The table assumes you have answered your calls on Hub phones first.

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22 Making calls with BT Broadband Talk

Frequently asked questions:

What happens to service in the event of power or broadband failure?

Your service may cease to function if there is a power cut or broadband connection failure. Access to Emergency services is provided but calls including ermergency calls to 999 or 112 made via BT Broadband Talk may not work in the event of power or broadband connection failure. These failures may becaused by reasons outside our control. Location information, provided to the emergency services, is limited to the address of the associated telephone line where applicable. BT does not currently support number portablilty.

What happens when I make emergency calls?

If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.

This is a safety measure to ensure the emergency services can identify your location, if necessary.

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Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line.

Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work. Alternative arrangements should be made for access to emergency services. We recommend your primary telephone line is maintained for contacting emergency services.

Can I take my BT Broadband Talk number with me to another provider?

It is not currently possible to transfer your BT Broadband Talk number to another provider.

You Hub and Hub phone cannot be used with another provider.

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