BT 500 User Manual

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Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

User Guide

BT VERVE 500

BT 500 User Manual

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Welcome…

to your BT Verve 500 Digital Cordless Telephone Answering Machine

Slim, elegantly designed digital cordless telephone.

Integrated answering machine with 28 minutes digital recording time.

1.5" 4K Colour display with helpful icons.

255 Name and number phonebook to store all your contact numbers for easy dialling.

Copy contacts from your mobile phone SIM card to the BT Verve 500 phonebook.

SMS – to send and receive text messages*.

Caller Display lets you see who’s calling and your phone stores details of the last 30 callers in a Calls log*.

20 Last number redial.

Handsfree feature for greater flexibility when calling.

Register up to 5 handsets to the base without the need for additional wiring.

*You must subscribe to your network provider’s Caller Display service for this feature to work. A quarterly fee may be payable.

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

This User Guide provides you with all the information you need to get the most from your phone.

You must first set up your phone before you can use it. This doesn’t take long and is easy to do. Just follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Verve 500 please contact the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

Alternatively, you may find the answer in ‘Help’ at the back of this guide.

IMPORTANT

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Got everything?

BT Verve 500 handset

BT Verve 500 base

1 x MT-Li-ion 3.7V 600mAH rechargeable battery pack

Mains power adaptor (item code 032214)

Telephone line cord

If you have purchased a BT Verve 500 multiple pack you will also have the following items for each handset:

BT Verve 500 handset

BT Verve 500 charger

1 x MT-Li-ion 3.7V 600mAH rechargeable battery pack

Mains power adaptor for charger (item code 032216)

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

4

In this guide

 

 

 

 

 

 

 

 

 

 

Getting started

 

Redial list . . . . . . . . . . . . . . . . . . . . . . . . . .

.18

 

Location . . . . . . . . . . . . . . . . . . . . . . . . . . .

.7

Call a number from the redial list . . . . . . . .

18

 

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . .

7

Copy a number from the redial list

 

 

Set the time and date . . . . . . . . . . . . . . . . .

8

to the phonebook . . . . . . . . . . . . . . . . . . . .

19

 

 

 

 

Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . .

19

 

Getting to know your phone

 

Paging handsets . . . . . . . . . . . . . . . . . . . . . .

20

 

Handset buttons . . . . . . . . . . . . . . . . . . . . . .

10

255 Name and number phonebook . . . . . .

20

 

Handset display icons . . . . . . . . . . . . . . . . .

11

Store a name and number . . . . . . . . . . . . . .

21

 

Standby display . . . . . . . . . . . . . . . . . . . . . .

12

Dial a number . . . . . . . . . . . . . . . . . . . . . . . .

21

 

Answering machine and base buttons . . . .

12

Edit an entry . . . . . . . . . . . . . . . . . . . . . . . . .

22

 

Character map . . . . . . . . . . . . . . . . . . . . . . .

13

Delete an entry or all entries . . . . . . . . . . . .

22

 

Navigating the menus . . . . . . . . . . . . . . . . .

13

Copy an entry to another handset . . . . . . .

23

 

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . .

14

Save a phonebook number to a

 

 

 

 

 

quick dial key . . . . . . . . . . . . . . . . . . . . . . . .

23

 

Using the phone

 

Dial a quickdial number . . . . . . . . . . . . . . . .

24

 

Switch the handset power on/off . . . . . . . .

15

Copy SIM card contacts to the

 

 

Make an external call . . . . . . . . . . . . . . . . . .

15

phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .

24

 

Preparatory dialling . . . . . . . . . . . . . . . . . . .

15

 

 

 

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

Display settings

 

 

Receive a call . . . . . . . . . . . . . . . . . . . . . . . .

16

Wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

 

Earpiece/receiver volume . . . . . . . . . . . . . .

16

Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

 

Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . .

17

 

 

 

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

Alarm and time settings

 

 

Make a call in handsfree . . . . . . . . . . . . . . .

17

Set the time and date . . . . . . . . . . . . . . . . .

27

 

Answer a call in handsfree . . . . . . . . . . . . . .

18

Set the alarm . . . . . . . . . . . . . . . . . . . . . . . .

27

 

Switch to handsfree during a call . . . . . . . .

18

Silence the alarm . . . . . . . . . . . . . . . . . . . . .

28

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

 

 

In this guide

5

 

 

 

 

 

 

Sound settings

 

Incoming message record time . . . . .

. . . . .44

 

 

Handset earpiece/speaker volume . . . . . .

.29

Time stamp on/off . . . . . . . . . . . . . . .

. . . . .45

 

 

External call ringer melody and volume . . .

29

Monitoring/call screening . . . . . . . . .

. . . . .45

 

 

Internal call ringer melody and volume . . .

30

Recording quality . . . . . . . . . . . . . . . .

. . . . .46

 

 

Base ringer melody and volume . . . . . . . . .

31

Outgoing messages . . . . . . . . . . . . . .

. . . . .47

 

 

Handset tones . . . . . . . . . . . . . . . . . . . . . . .

32

Record your own outgoing message

. . . . .47

 

 

 

 

Check your outgoing message . . . . .

. . . . .48

 

 

Phone settings

 

Select the outgoing message

 

 

 

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . .

33

answer mode . . . . . . . . . . . . . . . . . . .

. . . . .48

 

 

Register a handset . . . . . . . . . . . . . . . . . . . .

33

Listening to your messages . . . . . . . .

. . . . .49

 

 

Dim mode . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

Record a memo . . . . . . . . . . . . . . . . .

. . . . .50

 

 

Handset name . . . . . . . . . . . . . . . . . . . . . . .

35

Answering machine settings

 

 

 

Reset your handset . . . . . . . . . . . . . . . . . . .

35

(via the base) . . . . . . . . . . . . . . . . . . .

. . . . .51

 

 

Room monitor . . . . . . . . . . . . . . . . . . . . . . .

36

Switch the answering machine ON/OFF

 

System PIN code . . . . . . . . . . . . . . . . . . . . .

37

and select the answer mode . . . . . . .

. . . . .51

 

 

De-register a handset . . . . . . . . . . . . . . . . .

38

Check/delete the outgoing message

. . . . .51

 

 

Reset your base . . . . . . . . . . . . . . . . . . . . . .

38

Record a new outgoing message . . .

. . . . .52

 

 

Recall time . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Listening to your messages . . . . . . . .

. . . . .52

 

 

Pause time . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Record a memo . . . . . . . . . . . . . . . . .

. . . . .53

 

 

Call log type . . . . . . . . . . . . . . . . . . . . . . . . .

40

Remote access . . . . . . . . . . . . . . . . . . .

. . . .53

 

 

Auto-delete . . . . . . . . . . . . . . . . . . . . . . . . .

41

Change the remote access PIN code . .

. . . .53

 

 

 

 

Switch remote control On/Off . . . . . . .

. . . .54

 

 

Answering machine

 

Switch your answering machine

 

 

 

Answering machine settings

 

on remotely . . . . . . . . . . . . . . . . . . . . .

. . . .55

 

 

(via the handset) . . . . . . . . . . . . . . . . . . . . .

43

Check your messages remotely . . . . . .

. . . .55

 

 

Switch the answering machine ON/OFF . . .

43

Operating your answering machine

 

 

 

Answer delay . . . . . . . . . . . . . . . . . . . . . . . .

43

remotely . . . . . . . . . . . . . . . . . . . . . . . .

. . . .55

 

 

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

6

In this guide

 

 

 

 

 

 

 

 

 

Caller Display

 

Using additional handsets

 

 

Calls log . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.57

Internal calls . . . . . . . . . . . . . . . . . . . . . . . .

.72

 

View and dial from the Calls log . . . . . . . . .

57

Transferring calls . . . . . . . . . . . . . . . . . . . . .

73

 

Copy a Calls log number to the

 

3-Way Calls . . . . . . . . . . . . . . . . . . . . . . . . . .

73

 

phonebook . . . . . . . . . . . . . . . . . . . . . . . . . .

58

 

 

 

Delete a/all Calls log number(s) . . . . . . . . .

59

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

 

Text messaging

 

General information

 

 

Subscribe to the text messaging service . . .

60

Replacing the handset battery pack . . . . . .

81

 

Cost of the fixed line service . . . . . . . . . . . .

60

Safety information . . . . . . . . . . . . . . . . . . . .

81

 

Send a text message . . . . . . . . . . . . . . . . . .

61

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

 

Entering text . . . . . . . . . . . . . . . . . . . . . . . . .

62

Environmental . . . . . . . . . . . . . . . . . . . . . . .

82

 

Writing tips for text entry . . . . . . . . . . . . . .

62

Product disposal instructions . . . . . . . . . . .

82

 

Receiving and reading text messages . . . . .

63

Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

 

Read, edit and send messages stored

 

Returning your phone . . . . . . . . . . . . . . . . .

83

 

in the Drafts box . . . . . . . . . . . . . . . . . . . . . .

65

Technical information . . . . . . . . . . . . . . . . .

84

 

Delete messages stored in the

 

How many telephones can I have? . . . . . . .

84

 

Drafts box . . . . . . . . . . . . . . . . . . . . . . . . . . .

67

R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

84

 

Read, edit, send or delete messages

 

Declaration of Conformance . . . . . . . . . . . .

84

 

stored in the Outbox . . . . . . . . . . . . . . . . . .

68

Connecting to a switchboard . . . . . . . . . . . .

85

 

Service Centre numbers . . . . . . . . . . . . . . . .

69

Inserting a pause . . . . . . . . . . . . . . . . . . . . .

85

 

Adding or changing Service

 

Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

85

 

Centre numbers . . . . . . . . . . . . . . . . . . . . . .

70

 

 

 

Select an SMS Centre to

 

 

 

 

send/receive from . . . . . . . . . . . . . . . . . . . .

71

 

 

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Getting started

7

 

 

 

Location

You need to place your BT Verve 500 within 2 metres of the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference.

Your BT Verve 500 works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

1.Plug the mains power cord into the round socket on the back of the base and connect the other end to the mains power wall socket. When correctly connected the red message counter will illuminate.

2.Remove the battery compartment cover, by sliding it downward and lifting off.

WARNING

Do not place your BT Verve 500 in the bathroom or other humid areas.

Handset range

The BT Verve 500 has a range of 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly.

With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The on your handset indicates when you are in range.

When you move out of range of the base the icon will flash and the out of range tone (2 beeps) will sound. This tone is repeated until you move back into range. If you do not move back into range you risk your call being disconnected.

IMPORTANT

The base station must be plugged into the mains power socket at all times. Do not connect the telephone line until the handset is fully charged. Only use the power and telephone cables supplied with the product.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

8

Getting started

 

 

 

 

 

 

 

 

 

Talk/Standby time

 

Insert the MT Li-ion 3.7V 600mAh rechargeable battery supplied

 

In ideal conditions, fully charged

 

by plugging the small battery connector plug into the socket

 

handset batteries should give about

 

12 hours talk time or 120 hours

inside the battery compartment. Make sure the battery wires are

 

standby time on a single charge. The

tucked in and then slide the battery compartment cover back on.

 

base must remain plugged in to the

 

mains and switched on at all times.

 

 

 

Note that a new battery pack will not

 

 

 

reach full capacity until it has been in

 

 

 

normal use for several days.

 

 

 

 

Battery low warning

 

 

 

 

If the handset has 15 minutes or less

 

 

 

talk-time remaining the

symbol

 

 

 

will flash in the display. If you are on a

 

 

 

call, you will hear 2 warning beeps

 

 

 

every 30 seconds to alert you. You

 

 

 

will need to recharge the handset

3. Place the handset on the base to charge for at least 24 hours.

 

before you can use it again.

 

 

If the battery is completely flat, it will

You will hear a beep and the handset display will come on

 

briefly to confirm the handset is sitting correctly.

 

take several minutes to become active

 

again after being placed on the

4. After 24 hours, plug one end of the telephone line cord into

 

charger. You will need to charge the

 

batteries for 12 hours before they are

the socket on the back of the base and the other end into the

 

fully charged.

 

 

 

telephone wall socket.

 

 

Battery performance

 

 

 

 

 

 

 

To keep your battery pack in the best

 

 

 

condition, leave the handset off the

Set the date and time

 

 

base for a few hours at a time.

 

 

Running the battery right down at

We recommend that you set the date and time (as shown

 

least once a week will help it last as

below) so they can be recorded with each answering machine

 

long as possible.

 

 

 

 

message you receive.

 

 

 

 

1. Press Menu to open the main menu. Then use the NAVIGATION

 

 

 

buttons to highlight the

menu and press OK.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Getting started

9

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Clock Setting is displayed, press OK to select.

 

 

The charge capacity of rechargeable

 

 

 

batteries will reduce with time as they

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3. The current time and date setting is displayed. Enter 2 digits

wear out, giving the handset less

 

talk/standby time. Eventually they

 

 

for the hour and 2 for the minute (e.g. for 2.15pm, enter

 

 

will need to be replaced. New battery

 

 

,

,

,

 

). The cursor moves across

 

 

packs are available from the BT Verve

 

 

 

 

 

 

 

automatically, now enter 2 digits each for the day, month and

500 Helpline on 0870 242 6652.

 

 

After charging your handset for the

 

 

year, e.g. for 6th May 2006 press

 

,

,

 

,

,

 

 

 

 

first time, subsequent charging time

 

 

 

 

,

then press OK to confirm.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is about 6–8 hours a day.

 

 

 

 

 

 

 

 

 

 

4.

 

Press

to exit and return to standby.

 

 

 

 

The battery and handset may become

 

 

 

 

 

 

warm during charging. This is normal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you subscribe to a Caller Display

 

 

 

BT Verve 500 multiple pack owners

 

 

 

 

 

Service from your network provider

 

 

 

 

 

 

 

 

the time will be set when you receive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For each additional handset:

 

 

 

 

 

 

 

your first call.

 

 

 

 

 

 

 

 

 

 

The default time setting is 12:01pm.

 

1.

Plug the power adaptor cable into the underside of the charger

 

The default time setting is 1st January

 

 

and plug the other end into the mains wall socket and switch

2006 (01/01/06).

 

 

 

 

 

 

 

the power on.

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Insert the batteries as described on page 7, point 2.

 

 

 

 

3. Place the handset in the charger and charge for at least

 

You need to place your BT Verve 500

 

 

 

24 hours.

 

 

 

 

 

 

 

 

 

 

 

charger close enough to a mains

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

power socket so that the cable

 

4. Any additional handsets that came with your BT Verve 500

will reach.

 

 

 

 

 

 

are ready for immediate use and normally there is no need to

 

 

 

 

 

register them to the base. If you do need to register a

 

 

 

 

 

 

handset, please see page 33.

 

 

 

 

 

 

 

 

 

 

Your BT Verve 500 is ready for use.

 

 

 

 

 

 

 

 

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

10 Getting to know your phone

Handset buttons

Earpiece

4K Colour Display

Middle Soft Key

In standby mode, press to access the phonebook page 20.

Left Soft Key

In standby mode, press to access the redial list.

In talk mode, press to display the in-call options.

In menu mode, press to go back to the previous display.

Redial /Up/ Volume +

In standby mode, press to access the redial list, page 18.

Use to scroll up through menu options, phonebook entries and the calls list.

In talk mode, press to increase the handset receiver volume, page 16.

Scroll left/ Handsfree On/Off

In standby mode, press to make a handsfree call, page 17.

In talk mode, press to toggle between handsfree and handset modes.

In menu mode, press to view options to the left.

In text entry mode, press to move the cursor left through the text.

Talk

Press to make, receive or end a call, page 15.

In standby mode, press and hold to switch the handset

power off, page 15.

When switched off, press and hold to switch the handset power on, page 15.

In talk mode, press to end a call, page 15.

In menu mode, press to exit and return to standby.

*/ Key lock

Press and hold to lock/unlock the keypad, page 19.

Right Soft Key

In standby mode, press to open the main menu, page 13. In talk mode, press to switch secrecy on/off, page 17.

In menu mode, press to confirm a displayed option.

Scroll Right/Recall

In standby or talk mode, use to insert a Recall into the dialling sequence, R is displayed.

For use with a switchboard/PBX and certain BT Calling Features.

In menu mode, press to view options to the right.

In text entry mode, press to move the cursor right through the text.

Caller Display/ Down/Volume -

In standby mode, press to access the calls list, page 57.

Use to scroll up through menu options, phonebook entries and the calls list.

In talk mode, press to decrease the handset receiver volume, page 16.

In use/charging light (blue)

Flashes when new (unviewed) calls are received in the calls list or when new text messages are received.

Alphanumeric keypad

Use to enter characters/digits.

#/INT

Use to make internal calls, transfer calls and hold 3-way calls, page 72.

Microphone

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Getting to know your phone

11

Handset display icons – These are the symbols you will see on your handset’s screen

Antenna and range bars

Displayed in standby mode to indicate handset is in range of the base. Flashes if you go out of range.

The number of bars indicates the reception strength. The more bars, the better the reception.

Battery levels

Shows handset battery status. Empty – batteries need recharging. 1 bar filled – battery low. 2 bars filled – half charged battery. 3 bars filled – fully charged battery.

Handsfree speaker

Displayed when in handsfree mode (speaker is activated).

Ringer off

Displayed when the handset ringer volume is switched off.

Handset

Displayed when a call is in progress.

Flashes when a call is being received or an external call is on-hold.

House

Displayed during an internal call.

Flashes when receiving an internal call or an internal call is on-hold.

Flashes when the handset is being paged.

Lock

Displayed when the keypad is locked.

Alarm clock

Displayed when an alarm is set.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

12Getting to know your phone

Standby display

When in standby mode, the display shows the handset name and number, the RANGE and BATTERY symbols, the time and date and the 3 soft key options: Redial, (Phonebook) and Menu.

Range

 

 

 

 

 

Battery

 

 

 

 

 

Handset name and number

Time

 

 

 

Date

 

 

 

Phonebook

Answering machine and base buttons

Volume +/-

Use to adjust the loudspeaker volume.

<Skip

Press once to replay the current message, page 52.

Press repeatedly to skip backwards through messages, page 52.

Find (page handset)

Press and release to page/find handset(s), page 20.

Press and hold to enter registration mode when registering handsets, page 33.

In Use light

SIM reader/writer

Comes on when a

Insert your mobile phone SIM

call is in progress.

card here to copy entries to the

 

phonebook, page 24.

Delete

Press and hold to delete the current message, page 52.

ON/Mode

Press to switch the answering machine on/off, page 51.

When the answering machine is on, press to switch between Answer Only and Answer and Record modes, page 51.

Skip>

Press to skip forwards through messages, page 52.

Play/Stop

Press to play/pause messages, page 52.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Getting to know your phone

13

 

 

Character map

The following table shows you where each letter and

punctuation character can be found. This will be helpful when Navigation buttons storing a name in the phonebook, see page 21.

Button Symbol

Button Symbol

 

Up

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SPACE 1 ? £ $ ¥ @ & § #

 

 

 

 

P Q R S 7 _ _

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A B C 2 Ä À Á Â Ã Å Æ Ç

 

 

 

 

T U V 8 Ü Ù Ú Û _

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

D E F 3 Ë É È Ê

 

 

 

 

 

Left

 

 

 

 

Right

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

W X Y Z 9 _ _

 

 

 

 

 

 

 

G H I 4 G Ì Í Î Ï Î ˇ i

 

 

 

 

0, . : ? ! _ ; ¿” ’

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

J K L 5

* + - / = < > ( )% \

 

 

 

 

 

 

 

 

M N O 6 Ñ Ö Ò Ó Ô Õ Ø

 

 

 

 

 

 

 

Down

 

 

 

 

 

 

 

 

 

 

 

 

 

Navigating the menus

Your BT Verve 500 has an easy to use menu system. Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1.Select the Menu soft key to open the main menu, then use the UP, DOWN, LEFT or RIGHT navigation buttons to scroll to the menu option you want.

2.Press the OK soft key to select the displayed menu option or the Back option button to go back to the previous screen.

Option buttons

Option buttons

Press to select the option displayed on the screen.

Exit or go back one level in the menu

Press Back to go back one level. Press repeatedly to return to standby mode.

Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

14Getting to know your phone

Menu map

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Text

Phonebook

Display

Alarm Clock

 

Sound Setting

Settings

Answer Machine

Write

New Entry

Wallpaper

Clock Setting

 

Handset Volume

Handset Settings

Play Message

Inbox

View Entry

Contrast

Alarm Setting

 

Earpiece

Auto Answer

Message List

Draft

Edit Entry

 

 

 

 

 

 

 

Speaker

Register HS

Skip forward

Outbox

Delete Entry

 

 

 

 

 

 

 

Handset Ring

Dim Mode

Delete message

Service Center

Delete All

 

 

 

 

 

 

 

Melody

Handset Name

Skip back

 

SMS Center 1

PB Transfer

 

 

 

 

 

 

 

Volume

Reset Handset

Repeat message

 

SMS Center 2

Quick Dial

 

 

 

 

 

 

 

Internal Ring

Room Monitor

Call Back

 

Send via C1/C2

 

 

 

 

 

 

 

 

 

 

Volume

Base Settings

Delete all messages

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Base Ring

Change PIN

Answer Settings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Melody

De Register HS

Max message time

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume

Reset Base

Time Stamp

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tone

Recall Time

Answer delay

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key Tone

Pause Time

Monitoring

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Charge Tone

Call log

Record Quality

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Battery Low

All Call

Record Memo

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Out of Range

Missed Call

Outgoing message

 

 

 

 

 

 

 

 

 

 

 

 

 

 

List End Tone

Auto-Delete

Select

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Record

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Play

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Answering On/Off

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote Control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Change PIN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote control

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Del by remote

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Using the phone

15

 

 

 

Switch the handset power on/off

1.From standby mode, press and hold to switch off. You will hear a long beep and the display will go blank.

Or

Press and hold to switch back the handset on. You will hear a long beep and the standby display will be shown.

Make an external call

1.Press .

2.When you hear the dialling tone, dial the number you want.

Preparatory dialling (pre-dial)

1.Enter the number you want to dial first.

2.Press to dial.

End a call

1.Press . Or

Place the handset back on the base (if auto answer is set to on).

When you make a call, Calling and the icon are displayed and the red In Use light on the base comes on,

Call timer

Your handset will automatically time the duration of all external calls. The handset display shows the call duration both during and for a few seconds after your call.

The symbol on the display indicates when you are in range of the base. If the symbol flashes and you hear a warning beep during a call, you are out of range and will need to move closer to the base.

Press the soft key to delete an incorrect digit.

The pre-dial number can be up to 24 digits long.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

16 Using the phone

Receive a call

Caller Display

If you have subscribed to your network’s Caller Display service, the caller’s number (or name if stored in the phonebook) is displayed instead of External Call. See page 57 for more information.

If the number is longer than 15 digits, the display will only show the last 15 digits entered.

Auto answer

As long as you have auto answer set to ON you can just pick the handset up off the base to answer a call. If you have switched it off, you will need to press . Auto talk OFF is the default setting. For more information on auto answer, see page 33.

Internal calls

If the call is from another internal handset, the number of the calling handset will be displayed, instead of

External Call.

When you receive a call, the phone rings and the icon flashes in the display.

To answer the call:

1.If your handset is on the base and auto talk is on, pick up the handset.

Or

If your handset is on the base and auto talk is off, pick up the handset and press .

Or

If your handset is off the base, press .

Earpiece/receiver volume

During a call you can adjust the volume of the earpiece/handset receiver. There are 5 volume settings, which are shown as Volume 1, 2, 3, 4 or 5 on the display.

1. Press UP to increase or DOWN to decrease the volume.

You can also adjust the earpiece / receiver volume using the menu, see page 29.

As you increase or decrease the volume, the volume level is displayed on the screen.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Using the phone

17

Secrecy (mute)

During a call, you can talk to someone nearby without your caller hearing.

1.Press the Secrecy soft key. Mute On appears in the display and your caller cannot hear you.

2.Press the Secrecy soft key again to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to your conversation over the loudspeaker.

Make a call in handsfree

1.Dial the number then press . The icon is displayed and you hear your call over the loudspeaker.

Or

Press . When you hear the dialling tone, dial the number you want.

2.Press to end the call.

Press the soft key to delete an incorrect digit.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

18 Using the phone

Answer a call in handsfree

When the phone rings:

1. Press . The call is transferred to the loudspeaker.

Press repeatedly to toggle between handsfree and handset mode.

During a handsfree call, press UP or DOWN to change the handsfree volume. There are 5 volume levels in handsfree mode.

If the number is stored in the phonebook and a name/number match is found, the name will be displayed instead.

Redial numbers can be up to 24 digits long.

If you have more than one handset registered to your BT Verve 500 base, each handset will have its own redial list.

Switch to handsfree during a call

During a call:

1.Press . The call is transferred to the loudspeaker.

2.Press to end the call.

Redial list

The last 20 dialled numbers are saved to a redial list. You can then select any of the numbers to redial or copy to the phonebook.

Call a number from the redial list

1.Press Redial soft key. The last number called is displayed.

2.Use UP or DOWN to scroll through the redial list to the number you want.

3.Press or to redial.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

 

 

Using the phone

19

 

 

 

 

 

 

Copy a number from the redial list to the phonebook

You will not be able to copy a number

 

1.

Press Redial soft key. The last number called is displayed.

to the phonebook if the phonebook is

 

already full. If you try to, the display

 

 

 

will show Directory Full. You will

 

2.

Press UP or DOWN to scroll to the number you want to copy.

need to delete a number in the

 

 

 

phonebook first, see page 22.

 

3.Press Option soft key.

4.Use UP or DOWN to scroll to Save to P.Book and press OK.

5.Enter a name using the keypad (as shown on page 21) and press OK soft key.

6.The redial number is displayed. You can edit the number if you want to. When the number is correct press OK soft key.

7.Use UP or DOWN to select a ringtone for this phonebook entry and press OK soft key to confirm and save the number to the phonebook.

8.Press to exit and return to standby.

Press soft key to delete an incorrect character/digit.

Keypad lock

You can lock the keypad so that it cannot be used accidentally while carrying it around.

To lock the keypad:

1.Press and hold . The symbol is displayed while the keypad is locked.

IMPORTANT

If the keypad is locked you will NOT be able to dial the emergency numbers 999, 112 or 9112.

You will still be able to answer a call when the keypad lock is on, by pressing . When the call ends, the keypad will remain locked.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

20 Using the phone

To unlock the keypad:

1. Press and hold again. The display will return to standby.

If you have more than one handset registered to your BT Verve 500 base you will need to stop the paging ring on individual handsets. The paging ring will stop automatically after one minute if no button is pressed and your handset will return to standby.

Paging calls cannot be answered by a handset.

Paging handsets

You can alert a handset user that they are wanted or locate a missing handset.

1.Press on the base. The paged handset(s) ring and Paging Call is displayed.

2.Press again to stop the paging ring on all handsets.

Or

To stop the paging ring on an individual handset, press End.

From standby, for quick access to the phonebook, you can press the middle soft key.

255 Name and number phonebook

You can store up to 255 names and numbers in the phonebook. Names can be up to 12 characters long and numbers up to 24 digits. You can also select different ring tones for phonebook entries. Phonebook entries are stored alphabetically by name.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Using the phone

21

 

 

Store a name and number

1.Enter the telephone number you want to store using the keypad.

2.Press Option.

3.Use UP or DOWN to scroll to Save to P.Book and press OK.

4.Enter a name using the keypad (as shown opposite) and press OK.

5.The telephone number you entered is displayed. You can edit the number if you want to. When the number is correct press OK.

6.Use UP or DOWN to select a ringtone for this phonebook entry and press OK to confirm and save the number to the phonebook.

7.Press Back to return to standby.

Dial a number

1.Press . The first phonebook entry is displayed.

2.Use UP or DOWN to scroll and find the entry you want (or search alphabetically).

3.Press to dial the displayed number.

Press soft key to delete an incorrect character/digit.

Entering names

There is a character map on page 13 to help you when entering names.

Use the keypad letters to enter names, e.g. to store TOM:

Press once to enter T.

Press three times to enter O. Press once to enter M.

Writing tips

Press soft key to delete the last character or digit.

Use or for punctuation characters, see page 13 for full character map.

You MUST enter a name and a number otherwise you will not be able to save the entry.

The button, is the middle soft key.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

22

Using the phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Entering numbers

 

 

 

 

 

Edit an entry

 

Make sure you enter the full

 

 

 

 

 

 

 

 

telephone number including the

1.

Press

. The first phonebook entry is displayed.

 

dialling code if you subscribe to a

 

 

 

 

 

Caller Display service and want the

2.

Use UP or DOWN to scroll and find the entry you want to edit

 

name of your caller displayed instead

 

of the number.

 

 

 

 

 

(or search alphabetically).

 

To enter a pause in a phonebook

3. Press Option then use UP or DOWN to display Edit Entry

 

number, press

and hold

 

 

and

 

 

 

 

a P will be displayed. For

more

 

and press OK.

 

information on pauses, see page 85.

4. The name is highlighted, followed by a cursor. Edit the name,

 

The ringer melody option means that

 

 

and press OK to highlight the number.

 

when you receive a call from a

 

 

number stored in your phonebook the

5. Edit the number, then press OK to highlight the ringtone.

 

ringtone you choose will be played.

 

If the phonebook is full and you try to

6. Use UP or DOWN to scroll and select a melody and press OK to

 

add a new entry, you will see the

 

 

confirm and save the entry.

 

message Phonebook Full.

 

 

 

To search alphabetically

 

7. Press Back to return to standby.

 

 

 

 

 

 

Press the relevant keypad button, e.g.

 

 

 

 

for TOM, press

 

once then scroll

 

Delete an entry or all entries

 

 

 

 

UP or DOWN through the entries

 

 

 

 

 

 

under T.

 

 

 

 

 

 

 

1.

Press

. The first phonebook entry is displayed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Use UP or DOWN to scroll and find the entry you want to

 

Editing names/numbers

 

 

delete (or search alphabetically).

 

 

 

 

 

 

Use

soft key to delete any

3.

Press Option then use UP or DOWN to display either:

 

incorrect characters/digits.

 

 

 

 

Enter new characters/digits using the keypad.

Delete Entry and the individual entry you selected will be deleted. Press to exit and return to standby.

Or

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Using the phone

23

 

 

Delete All and press OK. Delete All? is displayed, press OK to confirm or Back to cancel. Phonebook Empty will be displayed and then the display will return to standby.

Copy an entry to another handset

1.Press . The first phonebook entry is displayed.

2.Use UP or DOWN to scroll and find the entry you want to edit (or search alphabetically).

3.Press Option then use UP or DOWN to display PB Transfer and press OK.

4.Press UP or DOWN to select the handset you want to copy the entry to and press OK. The display shows, for example

PB Trans to Handset 1.

5.Press to exit and return to standby.

Save a phonebook number to a quick dial key

You can store up to 10 phonebook numbers on the quick dial buttons 0 to 9 for quick and easy dialling.

1.Press . The first phonebook entry is displayed.

2.Use UP or DOWN to scroll and find the entry you want to edit (or search alphabetically).

Press Abort to cancel at any time.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

24 Using the phone

If you have problems copying directory entries from your SIM onto the BT Verve 500 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile handset directory. If this is not the case then you will need to copy the entries from your mobile handset directory onto the SIM. Refer to your mobile user guide for details.

Note: sometimes the mobile handset directory entries will appear differently when they are copied to the SIM, with the name being appended with a number, e.g. Tom 1.

Entries will be added to the phonebook and will not overwrite existing entries.

Names copied from the SIM card can be up to 12 characters and numbers up to 24 digits.

Press at any time to cancel copying and return to standby. Any entries that have already been copied will be retained.

3.Press Option then use UP or DOWN to display Quick Dial and press OK.

4.Enter a quick dial number from 0 to 9 using the keypad and press OK.

5.Press to exit and return to standby.

Dial a quickdial number

1.Press and hold the quick dial key (buttons 0 to 9) where the number you want to dial is stored.

2.The stored number is displayed, press to dial.

Copy SIM card contacts to the phonebook

With the ‘SIM copy’ feature you can copy all the contacts stored on your mobile phone SIM card to the BT Verve 500 phonebook. So within minutes, you can have all your mobile contacts saved onto your landline phone for quick and easy dialling.

1.Insert the SIM card into the SIM READER slot on the front of the base.

2.Press . The first phonebook entry is displayed.

3.Use UP or DOWN to scroll and find the entry you want to copy (or search alphabetically).

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

 

 

Using the phone

25

 

 

 

 

4. Press Option soft key then use UP or DOWN to display Copy

If the SIM card is not inserted in the

 

base, or is inserted incorrectly, the

 

from SIM and press OK.

 

following message will be displayed

 

 

No SIM Card!

 

 

 

5. If your SIM card is security protected you will be prompted to

For security reasons, when you enter

 

enter your SIM Card PIN. Enter your 4-digit (SIM) PIN code

 

each digit of the PIN code it will be

 

and press OK.

displayed as a

. Press the

 

 

soft key to delete an incorrect digit.

 

6.Copying … and the percent of contacts copied will be displayed. When copying is complete Transferred! will be displayed.

7.Press to exit and return to standby.

If you enter an incorrect PIN code, Invalid PIN! will be displayed. Check that you have the right PIN for your SIM card. If you cannot find it, please contact your mobile phone network for help.

Press to exit and return to standby at any time.

If you receive an incoming call during copying, the copy is abandoned. Any contacts that have already been stored will be retained.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

26 Display settings

Wallpaper

Your BT Verve 500 has a choice of 6 wallpapers for the handset display.

1.Press Menu to open the main menu.

2.Display is displayed, press OK to select.

3.Wallpaper is displayed, press OK to select.

4.Press UP or DOWN to select the wallpaper you want and press OK to confirm.

5.Press to exit and return to standby.

Contrast

Your BT Verve 500 has a choice of 3 contrast levels for the handset display.

1.Press Menu to open the main menu.

2.Display is displayed, press OK to select.

3.Press DOWN to display Contrast and press OK to select.

4.Press UP or DOWN to select the contrast level you want and press OK to confirm.

5.Press to exit and return to standby.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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