TELEPHONE ANSWERING MACHINE.
CALLER DISPLAY IS ONLY AVAILABLE WHEN
YOU MUST SUBSCRIBE TO YOUR
YOUR SYNERGY 2100
DISPLAY SERVICE BEFORE
NETWORK PROVIDER’S CALLER
Synergy 2100
Additional handset and charger
REGISTERED TO THE SYNERGY 2150 DIGITAL
INFORMATION
WILL DISPLAY THIS
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Please open this page for an ‘at a glance’
guide to your Synergy 2100.
Please open this page for a further
‘at a glance’guide to your Synergy 2100.
Please open this page for a further
‘at a glance’guide to your Synergy 2100.
At a glance
Del
Scrolls up through
the display.
Deletes.
Options
Opens the set up menu.
Confirms setting
you want.
Talk
Press to make and
answer calls or to use
in handsfree mode.
Power/Secrecy
Switches the handset
on and off.
During a call, mutes
your voice so your
caller cannot hear
you, and you can talk
privately to someone
else in the room.
Locks the keypad so
you cannot press the
buttons accidentally.
LNR
Press to redial the
last number called.
Inserts a Pause when
storing a number in
the memory.
Synergy 2100
Int
Lets you make an
internal call or transfer
a call.
Phonebook
Scrolls down through
the display.
Displays the directory.
End
Press to end a call.
Press to step back
through options menu.
Keypad
Recall
Used to access some
BT Select Services
and when using
your phone with
a switchboard.
1
Synergy 2100
2
MENU STRUCTURE
Only when telephone
answer maching is
Call Screen
answering
Message screen
Message
Caller ID
Phone book
Notepad View
HS setting Ext ringer
Base setting
TAM setting
Select base Best base
Show base Base name
Registration Base 1-4
Delete old
New entry
Change entry
Delete entry
Dial entry
Delete all
Int ringer
Key tone
Language
Waiting…
Base PIN:
S
ee next page.
Base 1-4
Set new name
View
VIP
Save
Play
Delete old
Memo
Save
Delete
VIP 1
VIP 2
Name:
Tel. number:
Melody
Volume
Melody
Volume
On
Off
Deutsch
English
Francais
Italiano
Espanol
On
Off
Base 1-4
Note: Only with
Synergy 2150
}
Dial mode
Flash time
Base ringer
HS priority
Change PIN New PIN
PSTN prefix PSTN prefix
Call barring
Remove HS Handset 1-5
Network
Tone
Pulse
100MS
Others
Melody
Volume
No priority
Handset 1-5
number
NO
HS
PSTN
PBX
MENU STRUCTURE FOR THE ANSWERING MACHINE
Tam setting Speaker
Volume 0123
Day/Time
Day: 1234567
Time: 00:00
TAM mode
Ans/Record
Announce Ans/Record
Ring counts
246
Play
Change
Verbal
on
off
Remote PIN PIN
Delete
Play
Change
Delete
Answer only
Answer only
*TAM off
0000
Answering machine features
Skip backward
Delete (messages)
3
Handsfree
The answering machine functions and Caller Display will only apply
if you have registered your handset to a Synergy 2150 base station.
Play
Skip forward
Stop
Record memo
1. Indicates handset charging.
1. Indicates programming mode.
2. Telephone answering machine
on/off/messages (when flashing)**.
3. External line is in use.
4. Handset in use.
5. Indicates an internal call or when
transferring a call to another handset.
6. Secrecy feature is on. Your caller
cannot hear you.
7. Battery status indicator.
8. Confirms active signal between
handset and base.
9. Handset loudspeaker.
10. Handset number.
11. A new call has been received**.
*Will also flash in registration mode.
**Only with Synergy 2150
Charging Cradle
Display symbols
1
1
INT
L
2
456 8
3
9 10 117
4
In this guide
At a glance 1
Key features 6
Introduction 7
Unpacking your Synergy 2100
additional handset and charger 8
For your records 8
Safety instructions 9
Setting up 10
Registering a new
Synergy 2100 handset
with the base station 12
Using your Synergy 2100
additional handset 15
Maintenance 18
Help 19
Technical information 21
Technical specification 22
Index
Hints and tips boxes
In this user guide, we’ve included helpful
tips and useful notes. They are shown in
a white box like this.
24
5
Key features
Up to five handsets work from
one base
You can make internal calls
between handsets, transfer
an external caller to another handset
and hold three way calls between two
handsets and an external caller.
Make internal and external
calls at the same time
With the maximum of five
handsets registered to the
base station, your Synergy system lets
KEY FEATURES
you use all of them together. One
handset can be making an external call
while the other four handsets are being
used to make separate internal calls.
20 name and number directory
Store up to 20 of your most
important or frequently
dialled names and numbers in the
phonebook. It’s then easy to display
and dial numbers in the phonebook.
Each handset has an individual
directory.
Enhanced call clarity
Highly advanced digital
technology (DECT) ensures
much clearer calls than
the older style phones.
Excellent handset range
Under ideal conditions you
can use your Synergy 2100
handset at up to 300 metres from
the base station outside, or up to
50 metres inside.
Handsfree via handset
This function lets you keep
your hands free, for example,
to take notes. It also enables others
in the same room to hear and join in
the call.
Handset ringer priority
If you are using more than one
handset on your base station, you can
select one handset to ring before all
the others. You can then set the
number of rings it will make before the
other handsets start ringing.
6
Introduction
Int
978
645
312
0
R
Options
LNR
Del
Synergy 2100
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–
Your Synergy 2100 has been designed for ease of use and made
to the high standards set by BT.
Please read the instructions carefully
before use and retain this user guide
for future reference.
DECT
By purchasing the Synergy 2100 you
now own a product which combines
the advantages of cordless operation
with the performance of a high quality
corded telephone.
Building up a phone system
You can use up to 5 handsets with
either the Synergy 2120 or Synergy
2150 base station without the need for
additional wiring.
Synergy 2100
Del
Options
Int
E
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Synergy 2100
Del
Options
Int
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312
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Synergy 2150
Charging
In Use
Power
Page
Synergy 2100
Del
Options
Int
E
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312
K
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Synergy 2100
Del
Options
Int
E
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312
K
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Important
If you wear a hearing aid, please
note that the Synergy 2100 works by
sending radio signals between the base
station and the handset. These signals
can interfere with hearing aids,
causing a humming noise.
INTRODUCTION
7
Unpacking your Synergy 2100
For your records
If anything is missing, please contact
your place of purchase immediately.
Synergy 2100
●
handset.
Synergy 2100
●
charging cradle.
Handset
●
INTRODUCTION
Battery pack.
Plug mounted,
●
13 amp mains
adaptor.
Date of purchase:
Synergy 2100
Del
Options
Int
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312
K
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Place of purchase:
Serial number (on the underside of telephone base):
Purchase price:
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
8
Belt clip
●
Safety instructions
Use only the approved battery
pack supplied. Spare batteries
– Item Code: 871996 are
available from BT Shops and the
Synergy Helpline 0845 602 1041.
Do not try to use any other power
supply except the one provided,
otherwise you may permanently
damage your Synergy 2100. It may also
invalidate approval of this apparatus.
To get a replacement Synergy 2100
charging cradle power supply unit –
Item Code 872040 – contact the
Synergy Helpline 0845 602 1041.
There is a slight chance your
phone could be damaged by
an electrical storm. We
recommend that you unplug your
Synergy 2100 from the mains power
and telephone socket during storms.
The Synergy 2100 will
produce a certain amount of
heat during operation. Equally,
the handset as well as any additional
chargers you purchase can also become
warm during charging. We advise
against placing these products on
antique, veneered or wooden surfaces
as damage may occur.
Do not use the Synergy 2100
in damp, humid conditions
such as bathrooms. Do not
expose the equipment or batteries to
fire and water.
Do not dispose of used
batteries with general
household rubbish and do not
burn them.
Do not use the handsets in
places where there are
explosive hazards.
If you wear a hearing aid,
please note that the Synergy
2100 works by sending radio
signals between the base station and
handset. These signals can interfere
with hearing aids, causing a humming
noise.
Synergy 2100 can interfere with other
electrical equipment, e.g. answering
machines, TV and radio sets, clock
radio/alarms and computers if placed
too close. It is recommended that you
place your Synergy 2100 at least one
metre away from such appliances to
minimise any risk of interference.
SAFETY INSTRUCTIONS
9
Setting up
Follow these steps to set up your Synergy 2100 handset and
charger ready for use.
Please note
The Synergy 2100 has a range of
up to 300 metres outdoors and up to
50 metres indoors. It is possible that
the range may be affected by being
near water (e.g. large ponds, lakes
and the sea) as well as large metal
objects (e.g. radiators, metal partition
walls and steel girders).
SETTING UP
Install the rechargeable
1
battery in the handset
2 Connect the power cable
Plug the power cable into the power
socket on the under side of your
Synergy 2100 charging cradle.
To wall mount your Synergy 2100
charger, see page 23.
Plug the adaptor into the mains power
supply and switch on. The charging
light comes on.
The Synergy 2100 uses a nickel metal
hydride (NiMH) battery pack supplied.
Take care to connect the battery as
shown and replace the battery cover.
10
Charge the handset battery
0-50%
0%
(flashing)
50 -100%
100%
3
for at least 16 hours
Before you use your Synergy 2100 for
the first time, it is important to have
the handset battery fully charged.
We recommend that you leave the
Synergy 2100 on charge for at least
16 hours.
Place the handset on the charging
cradle, when charging, the battery
level symbol is shown. It flashes
during charging. Once the handset is
fully charged, the display shows a full
battery symbol.
Battery levels
Battery low warning.
If the handset battery symbol is
empty and flashing, and you hear a
warning beep ever y 10 seconds, you
will need to recharge your handset
before you can use it.
Battery performance
After charging your Synergy 2100
handset for the first time, subsequent
charging time for the battery is
approximately 4-5 hours. Battery and
case may become warm during
charging. This is normal and not
dangerous.
Under ideal conditions, the handset
battery should give about 12 hours
talktime (7 hours in handsfree mode)
or 150 hours standby on a single
charge.
Please note, however, that a new
NiMH battery does not reach its full
capacity until it has been in normal
use for several days.
Please note that while the NiMH
rechargeable battery can be expected
to give years of service they do not
last forever.
Their actual lifespan depends on
how heavily they are used but over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.
SETTING UP
11
Registering a new
Options
Options
Page
Del
Del
Synergy 2100 handset
with the base station
It is essential that you register your
handset with your Synergy base station
for it to work.
This and each further additional
handset you purchase must be
registered at the base station in order
for them to work.
As well as your original handset, you
can register up to a further 4 additional
handsets to your Synergy 2120 or 2150
base station.
The system allows internal calls
between the handsets while a third is
SETTING UP
making an external call.
Please note
When switched on, a new additional
handset will display Not SUB.
This tells you that the handset is not
yet registered with the base station.
To register your new handset
5
to the base station
At the base station:
Press the PAGE button and
hold for at least 10 seconds,
until you hear the validation
tone, then release the button.
The In Use LED on the base
will flash repeatedly. You
must register the handset in
the next 10 minutes.
The instructions in this section are for
registering an additional Synergy 2100
handset with one base station. If you
have a system with more than one base
station, please follow the procedure in
the section “Operating with additional
base stations” in your main Synergy
base station user guide.
If you have a Synergy 2120 or
Synergy 2150, it comes supplied with
one handset which is automatically
registered as handset number one.
12
At the handset:
Until the display flashes
Registration
.
Press to display the available
base station names
BASE 1-4
If your handset is already
registered to another base
then the display shows
next to the base name.
*
.
When a free base station
Options
Options
Options
Options
Del
Del
Options
number is displayed. Display
then shows
Searching
and
the base station number.
When the handset has
detected the base station
signal, it gives a confirmation
ring. You are asked to enter
the base station PIN.
Please note
If the registration process fails, the
handset display shows Not SUB and
you should begin the process again.
Customer Helpline
0845 602 1041
Display shows Base PIN.
Enter the 4-digit base
PIN
station PIN.
The pre-set PIN is 0000.
The LED will stop flashing
unless there are new
messages.
The display shows the
normal standby setting when
the registration process is
completed.
The handset is automatically
registered with the next
available handset number.
This number is shown on the
display as
HS 2, 3, 4
Please note
You can change the 4 digit base
station PIN, see your main user
guide for details
or 5.
6 To de-register a handset
Press buttons in the order shown
You can use your handset to
de-register another handset
from a base station. You
cannot de-register the
handset you are using from
the base station you are using.
Until display flashes Base
setting.
Display shows Base PIN.
PIN Enter the 4-digit base station
PIN, the pre-set PIN is 0000.
Until the display shows
Remove HS
.
SETTING UP
13
Until the handset number
Options
Del
Options
you want to de-register is
flashing.
To confirm.
You will hear a confirmation
tone and the display will
return to
Remove HS
.
Press to return to
standby mode.
14
Using your Synergy 2100
S
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Int
Int
additional handset
All of the features of the Synergy 2120 and Synergy 2150 are available on your
Synergy 2100, depending on which base station you have your additional handset
registered to. Please refer to your main user guide for operational instructions.
To switch your handset ON
and OFF
Press the END button to end
the call.
Press buttons in the order shown
Press and hold the POWER
button until the display
goes blank. The handset is
now off.
Press the POWER button
again. You hear two beeps.
USING ADDITIONAL HANDSET
The display flashes
Searching and then shows
the standby screen.
To call another handset
Press the INT button. Display
shows the INT symbol and
Internal
Enter the handset number
you want. Display shows
the number and the called
handset rings.
To transfer an external call to
another handset
Your caller is put on hold and
you hear the dialling tone.
KEYPAD
Enter the handset number to
which you want to transfer
the call. When the handset is
answered press the END
button and the call
is transferred.
If the handset is not
answered, press the INT
button to speak to the
caller again.
.
15
To hold a three-way conversation
Int
Options
Del
To use handsfree
KEYPAD
You can talk to one external
call and another internal
caller at the same time on
your Synergy handset.
During a call with an external
caller:
Your caller is put on hold and
you hear a tone.
Enter the handset number to
which you want to transfer
the call. When the handset is
answered.
Press and hold the #button
for a few seconds until the
display clears. You can now
start your three-way
conversations.
This function lets you keep
your hands free, for example,
to take notes, It also enables
others in the same room to
hear and join in the call.
Note: This function is only
available if you have a
Synergy 2150 base station.
When making your call the
L is displayed on the handset.
This has then established
your call.
Press and hold for 1 second.
The loudspeaker symbol
will be displayed. You will
now hear your caller on the
handset speaker.
Display will show Volume
123. The number flashing
is the current setting. Use to
adjust the level, 1 is quiet,
3 is loud.
To confirm.
To switch off:
Press and hold for 1 second.
USING ADDITIONAL HANDSET
16
The loudspeaker symbol
will disappear from the display.
Press to end the call.
To set the handset priority
Options
Options
Options
Options
Options
Del
Options
Del
Del
If you are using more than
one handset on your base
station, you can select one
handset to ring before all the
others. You can then set the
number of rings it will make
before the other handsets
start ringing.
Until the display flashes
Base setting
PIN Enter the 4-digit base station
PIN. Original setting 0000.
To scroll through and select
HS Priority
To confirm.
USING ADDITIONAL HANDSET
To scroll through the options:
No priority
ring at the same time.
Handset 1-5
handset rings first.
To confirm the displayed
setting. Display flashes
KEYPAD
Ring (1-99)
Enter the number of rings
you want the selected
handset to ring before the
other handsets.
.
.
.
- all handsets
- the selected
To confirm.
17
Maintenance
General
Simply clean your Synergy 2100 with a
damp cloth (not wet) or an antistatic
wipe. Never use a dry cloth as this
may cause a static shock.
Service
Within guarantee
If you experience a problem with your
Synergy 2100 you should contact the
Synergy Helpline on 0845 602 1041.
Calls are charged at local call rates.
If the problem is not remedied, you will
be advised to contact your original
point of purchase.
Some retailers offer extended warranty
schemes for cover outside the initial
12-month period. Please ask them for
details.
Outside warranty
If your Synergy 2100 needs repair
after the warranty period has ended,
contact Techlogic 01672 564444 for
information on our recommended
repair agents.
If you have to return your
Synergy 2100 additional
handset and charging
cradle
Pack the unit securely, preferably in
the original packaging. All parts must
be returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.
MAINTENANCE
18
Help
Emergency calls
The emergency services can be
contacted in the UK by dialling 999
or 112 which is valid in any country
that is a member of the European
community.
Please note
If your Synergy 2100 is connected to
HELP
a switchboard/PBX, you may have
to dial an access number before 999 to
contact the emergency services. Some
switchboards cannot dial out during
a power failure.
The Synergy 2100 will not work
when the power fails. Alternative
arrangements should be made for
access to emergency services.
Replacing the handset battery
After a time, you may find that the
handset battery is running out of
charge more quickly. This is a standard
sign of wear and the battery will need
replacing.
Spare batteries (Item Code 871996)
are available from BT Shops or contact
the Synergy Helpline 0845 602 1041.
Do not immerse batteries in water or
throw them into a fire, or dispose of
them with ordinary domestic refuse.
BT accepts no responsibility for damage
caused to your Synergy handset by
using any other type of battery.
No display appears
The battery may be flat or dead.
Recharge or replace the battery.
No dial tone
Is the telephone line cord plugged into
the phone socket?
Check that the base station is connected
to the mains power and switched on.
You cannot link up with the base station
If the display shows Not SUB, the
handset must be registered with the
Synergy base station. See page 12.
Is the display flashing ?
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
19
Battery could be low or flat.
If using more than one base station,
check that you are connected to the
correct base see your main Synergy
user guide for “Operating with
additional base stations” or see your
main user guide for details.
Buzzing noise on my radio, TV,
computer or hearing aid
Sometimes, your Synergy 2100 can
interfere with other electrical
equipment if it is placed too close.
It is recommended that you place your
Synergy base station and other
Synergy handsets at least one metre
away from such appliances to avoid
any risk of interference.
The charging cradle does not appear to
be working
Check that:
• the power adaptor is properly
plugged in to the charging cradle
• your handset has slotted correctly
into the charging cradle
• the batter y is correctly fitted into
the handset
Helpline
If you are still experiencing difficulty,
call the Synergy Helpline
0845 602 1041.
HELP
Are you using the correct power
adaptor?
Synergy 2100 charging cradle power
supply is Item Code 872040.
20
Technical information
Environment
Your Synergy 2100 should be kept free of
dust, moisture, high temperature, vibration
and should not be exposed to direct
sunlight. Do not stand it on carpets or other
surfaces which generate fibres or place it
in locations which prevent the free flow of
air over its surfaces.
Warning
The apparatus is designed to be
operated in a normal office or domestic
environment where the relative
humidity does not exceed 75%.
It should not be used in bathrooms
TECHNICAL INFORMATION
If the power fails
Alternative arrangements should be made
for access to emergency services.
How many phones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN), which
is used to calculate the number of items
which may be connected to any one
telephone line. The Synergy 2100 has a
REN of 1. Any other instrument provided
by BT may be assumed to have a REN of 1
unless otherwise stated. A total REN of 4
is allowed.
or near water.
Connection to the BT telephone network
Synergy 2100 is fully approved for
connection to the BT network provided it
is used according to the instructions in this
guide. The telephone lines must provide
Multi-frequency (Touch Tone) dialling
capabilities.
It may be connected to Direct Exchange
Lines and switchboards (PBXs) with new
plan (plug and socket) arrangements.
Connecting to switchboards
Synergy 2100 is only approved for use with
a compatible switchboard including those
which do not provide secondary proceed
indication.
If you would like a list of suitable
switchboards, contact BT on
If you do not have a compatible switchboard,
it cannot be guaranteed that the product
will operate correctly under all possible
conditions of connection. If you have any
difficulties, contact BT on
Generally, Synergy 2100 can be connected
to any switchboard where a simple modern
telephone can be used to make and receive
calls. Synergy 2100 is suitable for
connection to switchboards which return
secondary proceed indication.
154.
154.
21
Technical specification
Standard DECT, GAP
Number of channels 120 duplex channels
Radio frequency range 1880 MHz to 1900 MHz
Duplex method Time-division multiplexing. 10 ms frame length
Channel spacing 1728 kHz
Bit rate 1152 kbit/s
Modulation GFSK
Voice coding 32 kbit/s
Transmitted power 10 mW, average output per channel
Range Up to 300 metres outdoors (uninterrupted line
of sight)
Up to 50 metres in buildings
Operating time, mobile unit Standby: up to 150 hours
(with fully charged battery) Phone in use: Up to 12 hours
Handsfree: Up to 7 hours talktime.
Permitted ambient conditions 0˚C to 55˚C – Handset; 5˚C to 45˚C
for operation (maximum) Base; 15% to 90% rel. humidity
Permitted storage temperature –10˚C to +60˚C
Signalling method DTMF and PULSE
Signal key function Timed Break Recall
Handset dimensions 151mm x 46mm x 30mm (L x W x H)
Weight Handset: 115g (With Battery)
22
Wall-mounting template
24 mm
WALL
WALL PLUG
SCREW
24mm
If wall mounting your Synergy 2100,
use this guide for position.
• Make sure that you are not drilling
into any hidden wiring and check
that the power cable will reach from
the mains socket to the charging
cradle.
Switch the power adaptor off at the
mains and remove the adaptor plug
from its socket.
• Drill two holes 25mm deep using a
3mm drill, 24mm apart to take the
wall plugs.
• Put wall plugs into the drill holes
and then insert both screws. Leave
2-3mm between the head of the screw
WALL-MOUNTING
and the wall. You are now able to
mount the charging cradle.
• Fit the charger onto the two screws.
If necessary, tighten or loosen the
screws for the best fit.
• Put the handset back in the
charging cradle and switch the
power back on at the wall socket.
23
Index
At a glance 1
Answer machine menu 3
Base station 12
Batteries
charging 11
installing 10
levels 11
low warning 11
performance 11
replacing 19
Building up a phone system 7
DECT 7
Display symbols 4
Emergency calls 19
General 18
Guarantee 18
Handset
call another handset 15
de-register 13
handset priority 17
handsfree 16
maintenance 18
menu 2
on/off 15
register 12
three-way call 16
transfer external call 15
Help 19-20
Helpline 13, 20
Introduction 7
Key features 6
Maintenance 18
Menu structure 2-3
Power cable 10
Range 10
Records
date of purchase 8
serial number 8
purchase price 8
contents of box 8
Registering your handset 12
Returning your Synergy 2100 18
Safety instructions 9
Service 18
Setting up 10
Technical information 21
Technical specification 22
Unpacking 8
Wall-mounting 10, 23
Warranty 18
INDEX
24
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2000.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Par tnership Limited.
Printed in China. Synergy 2100. Issue 1 (5/00) 2
Printed on paper which meets international environmental standards.
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
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