Read the Product Safety Guide first, then read the Quick Setup Guide for the correct
setup procedure. After reading this guide, keep it in a safe place for quick reference.
Version 0
US ENG
Introduction
Important Notice
The contents of this document and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained
herein and shall not be responsible for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other errors relating to the publications.
Screen images in this document may differ depending on your computer's operating system, your product
model, and software version.
Before using the Label Printer, make sure you read all the documents included with the Label Printer for
information about safety and operation.
The Label Printer shown in the illustrations may be different from your Label Printer.
The available options and supplies may vary depending on the country.
Available Manuals
Visit the Brother Solutions Center at support.brother.com and click Manuals on your model page to download
the latest manuals.
Product Safety Guide
Quick Setup Guide
User's Guide
1
Printed manual in the box
2
PDF manual on the Brother Solutions Center website
2
1
1
This guide provides safety information; read it before you use the
Label Printer.
This guide provides basic information about using the Label Printer
along with troubleshooting tips.
This guide provides additional information about the Label Printer
settings and operations, network connection and settings,
troubleshooting tips, and maintenance instructions.
i
Symbols Used in This Guide
WARNING
CAUTION
The following symbols are used throughout this guide:
Tells you what to do to avoid the risk of injury.
Tells you about procedures you must follow to avoid minor personal injury or
damage to the Label Printer.
Important
Note
Indicates information or directions that should be followed. Ignoring them may result
in damage, or failed operations.
Indicates notes that provide information or directions that can help you better
understand and use the product more efficiently.
ii
General Precautions
DK Roll (DK Label and DK Tape)
Use only genuine Brother accessories and supplies (with , marks). DO NOT use any
unauthorized accessories or supplies.
If the label is attached to a wet, dirty, or oily surface, it may peel off easily. Before applying the label,
clean the surface to which the label will be applied.
DK Rolls use thermal paper or film that can fade in color or peel off surfaces if exposed to ultraviolet light,
wind or rain.
DO NOT expose the DK Rolls to direct sunlight, high temperatures, high humidity, or dust. Store in a
cool, dark place. Use the DK Rolls soon after opening the package.
Scratching the printed surface of the label with your finger nails or metal objects, or touching the printed
surface with damp or wet hands can cause the color to change or fade.
DO NOT apply labels to any persons, animals, or plants. In addition, never apply labels to public or
private property without permission.
As the end of the DK Roll is designed to not adhere to the label spool, the last label may not be cut
correctly. If this happens, remove the remaining labels, insert a new DK Roll, and reprint the last label.
Note: To account for this, the number of DK Labels included on each DK Roll may be more than indicated
on the package.
When a label is removed after being applied to a surface, a portion of the label may remain applied.
Prior to using CD/DVD labels, be sure to follow the instructions in your CD/DVD player’s instruction guide
regarding applying CD/DVD labels.
DO NOT use CD/DVD labels in a slot loading CD/DVD player.
DO NOT peel off the CD/DVD label once it is applied to the CD/DVD, a thin surface layer may come off,
resulting in damage to the disc.
DO NOT apply CD/DVD labels to CDs/DVDs designed for use with inkjet printers. Labels peel off these
discs easily and using discs with peeling labels can result in loss or damage of data.
When applying CD/DVD labels, use the applicator included with the CD/DVD label rolls. Failure to do so
could cause damage to the CD/DVD player.
Users shall take full responsibility for applying CD/DVD labels. Brother accepts no responsibility for any
loss or damage of data caused by the inappropriate use of CD/DVD labels.
Be careful not to drop the DK Roll.
DK Rolls use thermal paper and thermal film. Both the label and print will fade with sunlight and heat.
DO NOT use DK Rolls for any outdoor use that requires durability.
Depending on the area, material, and environmental conditions, the label may unpeel or become
irremovable, or the color of the label may change or be transferred to other objects. Before applying the
label, check the environmental conditions and the material. Test the label by affixing a small piece of it
to an inconspicuous area of the intended surface.
If print results are not as expected, use the adjustment options in the printer driver or the Printer Setting
Tool.
iii
IMPORTANT NOTE
This product is approved for use in the country of purchase only. Do not use this product outside the
country of purchase as it may violate the wireless telecommunication and power regulations of that
country.
®
Windows Vista
Windows
Windows
Windows
Windows
®
®
®
®
Enterprise, and Windows
Windows
®
or Windows
Windows Server
®
Server
2008 R2.
Windows Server
®
Server
2012 R2.
in this document represents all editions of Windows Vista®.
7 in this document represents all editions of Windows® 7.
8 in this document represents all editions of Windows® 8.
8.1 in this document represents all editions of Windows® 8.1.
10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10
®
10 Education.
10 in this document does not represent Windows® 10 Mobile, Windows® 10 Mobile Enterprise,
®
10 IoT Core.
®
2008 in this document represents all editions of Windows Server® 2008 and Windows
®
2012 in this document represents all editions of Windows Server® 2012 and Windows
Parts Description .......................................................................................................................................2
Front ....................................................................................................................................................2
Loading the DK Roll...................................................................................................................................5
Connecting the AC Adapter .......................................................................................................................7
Installing the Coin Cell Battery (QL-820NWB only) ...................................................................................8
Turning Power On/Off..............................................................................................................................10
Setting LCD Language (QL-820NWB only) .............................................................................................10
Setting the Time and Date (QL-820NWB only)........................................................................................10
For Windows®..........................................................................................................................................96
For Mac..................................................................................................................................................104
Configuring the Printer Settings Using Web Based Management (Web Browser) ................................159
viii
Section IV Appendix
15Resetting the Label Printer161
Resetting All Settings to the Factory Settings Using the Label Printer Buttons (QL-810W only) ..........161
Resetting Data Using the LCD menu (QL-820NWB only) .....................................................................161
Resetting Data Using the Printer Setting Tool .......................................................................................162
16Maintenance163
Cleaning the Exterior of the Unit............................................................................................................163
Cleaning the Print Head.........................................................................................................................163
Cleaning the Roller ................................................................................................................................163
Cleaning the Label Outlet ......................................................................................................................165
Checking the Operation of Network Devices...................................................................................175
Version Information .........................................................................................................................175
LED Indicators .......................................................................................................................................176
23Using the Brother Barcode Scanner (Optional: PA-BR-001) (QL-820NWB only)201
x
Section I
Basic OperationsI
Setting Up the Label Printer2
Printing Using a Computer (P-touch Editor)22
Printing Using the Mobile Device33
Changing the Label Printer Settings37
Printing Labels Using P-touch Template69
Other Functions84
1
11
12
13
14
8
3
5
9
1
10
2
4
76
Setting Up the Label Printer1
Parts Description1
Front1
QL-810W1
1
1 Battery LED
2 Status LED
3 Power Button
4 Feed Button
5 Cutter Button
6 WPS Button
7 Wi-Fi LED
8 Wi-Fi Button
9 Editor Lite LED
10 Editor Lite Button
11 DK Roll Compartment Cover
12 Label Output Slot
13 Roll Spool Arm
14 Roll Spool Guide
2
Setting Up the Label Printer
14
15
16
12
13
11
10
9
76
8
5
2
3
1
4
QL-820NWB1
1
1 Indicator Display
2 Date Display
3 Time Display
4 Status LED
5 Power Button
6 Cutter Button
7 Menu Button
8 Cancel Button
9 Up Arrow Button
10 Down Arrow Button
11 OK Button
12 LCD
13 Label Output Slot
14 DK Roll Compartment Cover
15 Roll Spool Arm
16 Roll Spool Guide
3
Setting Up the Label Printer
Important
4
3
1
2
1
2
Protective
sheet
Rear1
QL-810WQL-820NWB
1 AC Adapter Port
2 USB Port
3 USB Host
4LAN Port
1
Before using the Label Printer, make sure you remove the protective sheet according in the following way:
1 Make sure that the Label Printer is turned Off.
Hold the Label Printer by the front, and firmly lift the DK Roll Compartment Cover to open it.
2 Remove the protective sheet from the Label Output Slot.
• Do not throw away the protective sheet.
• When the Label Printer is not in use, lift the DK Roll Compartment Cover and remove any DK Rolls
from inside the Label Printer. Reinsert the protective sheet into the Label Output Slot to maintain good
printing quality.
4
Setting Up the Label Printer
Loading the DK Roll1
a Make sure that the Label Printer is turned Off.
Hold the Label Printer by the front, and firmly lift the DK Roll Compartment Cover to open it.
b Place the DK Roll into the Roll Spool Guide.
• Make sure that the Roll Spool Arm is inserted firmly in the Roll Spool Guide.
• Make sure the Stabilizer (1) slides into the notch of the Label Printer.
1
1
c Thread the DK Roll through the Label Printer.
• Align the edge of the DK Roll with the upright edge of the Label Output Slot.
• Insert the first label into the slot inside the compartment.
• Push the label through the Label Output Slot until the end reaches the mark, as shown below.
5
Setting Up the Label Printer
Important
d Close the DK Roll Compartment Cover.
When you press the Power () Button to turn the Label Printer On, the end of the DK Roll aligns
automatically.
Do not leave any printed labels in the Label Printer. Doing so will cause the labels to jam.
1
6
Setting Up the Label Printer
Connecting the AC Adapter1
Connect the AC Power Cord to the Label Printer and to the AC Adapter. Then, plug the AC Power Cord into
a grounded AC power outlet.
The PA-BU-001 (optional battery unit) can also be used.
1
7
Setting Up the Label Printer
Important
Installing the Coin Cell Battery (QL-820NWB only)1
A coin cell battery is used as a backup power supply to maintain the settings for the internal clock. Please
note that battery power will be consumed even if the Label Printer is not in use.
a The Label Printer has a preinstalled coin cell battery. Make sure that the Label Printer is turned Off. Hold
the Label Printer by the front, and firmly lift the DK Roll Compartment Cover to open it.
b Remove the insulation seal on the coin cell battery.
• Using a coin or similar object, slowly turn the coin cell battery cover in the direction of the arrow on the
battery cover until it stops, and then remove the coin cell battery cover.
Do not turn the coin cell battery cover past the unlock position, or you may damage it.
1
• Replace the coin cell battery.
Be sure to insert the new battery with the + and - sides facing the correct direction.
Using a coin or similar object, slowly turn the coin cell battery cover in the opposite direction of the arrow
on the battery cover until it locks into place.
8
Setting Up the Label Printer
CAUTION
• Remove the battery if you do not intend to use the Label Printer for an extended period of time.
• Dispose of the battery at an appropriate collection point, not in the general waste stream. Be sure to
observe all applicable federal, state, and local regulations.
• When storing or discarding a battery, wrap it with cellophane tape to prevent it from short-circuiting.
(see illustration)
1 Cellophane tape
2 Coin Cell battery
• We recommend replacing the battery every two years.
• If the clock is reset while power is supplied to the machine, replace this battery. When replacing the
battery, buy a CR2032 battery (recommended manufacturers: Hitachi Maxell, Ltd., FDK Corporation).
1
2
1
9
Setting Up the Label Printer
Important
Note
Note
Turning Power On/Off1
On: Press the Power () Button to turn the Label Printer On. The Status LED turns green.
Off: Press and hold the Power () Button again to turn the Label Printer Off.
When turning the Label Printer Off, do not remove the battery or disconnect the AC Adapter until the
orange Status LED turns Off.
Setting LCD Language (QL-820NWB only)1
a Press the Menu Button.
b Press the [▲] or [▼] Button to select the [Administration] menu, and then press the [OK] Button.
c Select [Language], scroll to select your language, and then press the [OK] Button.
1
The first time you start up the Label Printer, the language configuration is automatically displayed without
going through the menu.
Setting the Time and Date (QL-820NWB only)1
Adjust the clock to the current time and date. The time and date set here are displayed on the main screen.
a Press the Menu, [▲], or [▼] Button to select the [Settings] menu, and then press the [OK] Button.
b Select [Set Clock] using [▲] or [▼] Button, and then press the [OK] Button. The clock setting screen
appears.
c Use [▲] or [▼] to specify the last two digits of the year, and then press the [OK] Button. Specify two digits
for the month and day in the same way.
d Use [▲] or [▼] to specify two digits each for the hours and minutes, and then select [AM], [PM] or [24].
e Press the [OK] Button. The [Settings] menu is displayed.
The format for the time and date can be changed. Select [Administration], and then select [Date
Format] or [Time Format] to specify the setting.
10
Setting Up the Label Printer
8
9
123456
7
LCD (QL-820NWB only)1
Screen1
When the Label Printer is turned on, the main screen appears.
1
1 Update icon
Indicates whether updated templates, databases, and other data are available.
: There is new data.
(flashing) : Data update failed.
(flashing) : Cannot communicate with the server.
2 Wireless Direct icon
3 WLAN icon
: The network is connected correctly.
: Your Label Printer is searching for the network.
4 Bluetooth icon
: Bluetooth mode
(flashing): Auto Reconnect function is On, and not connected.
5 Eco Charging icon (only appears when Battery Unit is installed)
6 Battery level (only appears when Battery Unit is installed)
Indicates the remaining battery level.
Full:
Half:
Low:
Charging:
7 Template
8 Date display
11
Setting Up the Label Printer
Note
9 Time display
While using the buttons on the Label Printer, do not send prints or change settings from your computer or
other devices.
LCD Settings1
The settings for the LCD can be specified either by using the Label Printer or by using the Printer Setting
Tool on a computer connected to the Label Printer. For more information on connecting a computer and
specifying settings, see Changing the Label Printer Settings on page 37.
1
Specifying Settings from the Printer
Press the Menu, [▲], or [▼] Button to select a menu option, and then press the [OK] Button. Press [▲] or [▼]
to select an option, and then press the [OK] Button.
1
2
1 The currently selected option is highlighted.
2 The scroll bar shows the position of the highlighted option on the list.
1
12
Setting Up the Label Printer
Using the buttons on the Label Printer, the following settings can be specified:
MenuTitleSub titleSettingsDescription
SettingsPrint
Density
(2 colors)
Auto CutAuto Cut
Set ClockY(2000-2099)
Color 1
(Black)
Color 2 (Red) -6
-6
-5
-4
-3
-2
-1
0
+1
+2
+3
+4
+5
+6
-5
-4
-3
-2
-1
0
+1
+2
+3
+4
+5
+6
OFF
Cut at End
M(1-12)
D(1-31)
0-23(H)
0-59(M)
AM/PM/24
Adjust the density of the first color
when using 2-color printing.
Adjust the density of the second
color when using 2-color printing.
Set the cutting method when printing
multiple labels.
Auto Cut: Always cuts automatically.
OFF: Does not cut automatically.
Cut at End: Only cuts at the end,
when multiple labels are printed.
Specify the date and time.
1
13
Setting Up the Label Printer
MenuTitleSub titleSettingsDescription
Settings
(Continued)
Auto Power
Off
LCD Contrast-2
BacklightOn
Eco Charging100%
AdapterOff
10
20
30
40
50
60
Li-ion
Battery
Backlight
Timeout
Off
10
20
30
40
50
60
-1
0
+1
+2
Off
Off
5s
10s
20s
30s
60s
80%
Specify the period of time that
passes before the Label Printer
turns off automatically when
connected to an AC power outlet.
Specify the period of time that
passes before the Label Printer
turns off automatically when
powered by the Rechargeable Li-ion
Battery.
Set the contrast of the LCD.
The higher the number, the stronger
the contrast.
Switch the backlight On or Off.
Specify the amount of time of
inactivity that passes before the
backlight of the LCD turns off
automatically.
Switch to Eco Charging.
If set at 80%, charging will stop
automatically when 80% charge is
reached.
1
14
Setting Up the Label Printer
Note
MenuTitleSub titleSettingsDescription
Template
Settings
Template
Mode
On
Off
Select whether the template mode
starts when the Label Printer is
turned on.
In the template mode, you can
replace the contents of the
templates stored in the Label
Printer and print them. For further
information, see Printing Labels Using P-touch Template
on page 69.
1
Confirm
Print
Serialize
Mode
Serialize
Reset
Default
Print
Quantity
Preset
Template
On
Off
Cont From LastSelect to serialize from the last
From Starting #Select to serialize from the default
Reset
Back
001
|
999
Show
Hide
Select whether a message appears
before printing so that the number of
copies can be confirmed.
number printed.
number each time you print.
Reset the sequential number to the
default number. Select [Back] to
return to the previous screen without
resetting the number.
Specify the default value for the print
quantity.
Select whether or not to display
preset templates when using
templates other than the factory
preset templates.
15
Setting Up the Label Printer
MenuTitleSub titleSettingsDescription
Information
Configuration
Print
Configuration
Printer:
QL-820NWB
ProgVer: *.**
FontVer: *.**
Memory:
***/8064kbytes
AllStart
Back
Usage LogStart
Back
Printer
Settings
Transfer Data Start
Start
Back
Back
Display the Label Printer
information.
Print the Label Printer set-up
information (missing dot test pattern,
usage log, printer settings, wireless
setting information and transfer
data).
Select [Back] to return to the
previous screen without printing the
information.
Print the Label Printer usage log.
Select [Back] to return to the
previous screen without printing the
log.
Print the Label Printer settings.
Select [Back] to return to the
previous screen without printing the
settings.
Print the transfer data.
Select [Back] to return to the
previous screen without printing the
transfer data.
1
16
Setting Up the Label Printer
MenuTitleSub titleSettingsDescription
Administration
Command ModeP-touch Template
ESC/P
Raster
Date Format1/31/2099
01/31/2099
31/1/2099
31/01/2099
31.1.2099
31.01.2099
31-1-2099
31-01-2099
2099/1/31
2099/01/31
2099-1-31
2099-01-31
Time Format01:59(24)
1:59(24)
1:59AM
01:59AM
Language
Unitinch
Čeština
Dansk
Deutsch
English
Español
Français
Hrvatski
Italiano
Magyar
Nederlands
Norsk
Polski
Português
Română
Slovenski
Slovenský
Suomi
Svenska
mm
Select the type of command mode.
Select the date format for the clock.
Select the time format for the clock.
Select the language of the LCD.
Select the measurement units for
displayed settings.
1
17
Setting Up the Label Printer
MenuTitleSub titleSettingsDescription
Administration
(Continued)
ResetFactory Reset Reset
Back
User Data
Reset
Network Reset Reset
Airplane
Mode
Menu LocksSettings
Menu
Security
Reset
Back
Back
On
Off
Template Settings
Information
WLAN
Bluetooth
Feed
Remote Update
Finish
On
Off
Set PasswordIf you select [On], specify the 4-digit
Returns all printer settings, including
the communication settings and
device settings, to their factory
defaults.
Templates and databases stored in
the Label Printer are also deleted.
Returns all device settings to their
factory defaults.
Templates and databases stored in
the Label Printer are also deleted.
Returns the communication settings
to their factory defaults.
If you select [On], the Label Printer is
set to Airplane Mode. The following
conditions apply:
[WLAN] and [Bluetooth] will
disappear from the LCD.
Select the check boxes for any
options you want to prevent changes
from the LCD of the Label Printer.
After selecting the check boxes,
select [Finish] to complete the
settings.
If the Menu Locks are set, a lock icon
is displayed for parameters that
cannot be selected.
Select whether a password is
required to enter the Administration
mode.
password.
1
18
Setting Up the Label Printer
MenuTitleSub titleSettingsDescription
WLANWLAN
(On/Off)
Network ModeInfrastructure
WPS Button
Push
WPS PIN CodeDisplay the Label Printer's 8-digit pin
Infra
Manual
Setting
Direct
Manual
Setting
WLAN Status
BluetoothBluetooth
(On/Off)
Automatic
Reconnection
Bluetooth
Status
Visible
Infrastructure
Mode
Direct ModeStatus: ****
On
Off
Mode
Direct Mode
Infra/
Direct Mode
Status: ****
SSID: ****
IP Addr: *.*.*.*
NodeName: ****
Subnet: *.*.*.*
Gateway: *.*.*.*
MAC Addr: ****
SSID: ****
IP Addr: *.*.*.*
Password: ****
Channel: ****
On
Off
On
Off
Usage: ****
Device: ****
Visible: ****
Address: ****
Select whether to turn the WLAN
function On or Off.
Set which network is used when you
select [On] from [WLAN (On/Off)].
Try to connect to wireless access
points in the vicinity.
code.
Display the SSIDs of wireless
access points in the vicinity.
After you select an SSID and press
the [OK] Button, the password entry
screen will appear. Push the Cancel
Button several times to return to the
previous screen until it is displayed.
Manually enter the SSID and
password of a wireless access point
to connect. Push the Cancel Button
several times to return to the
previous screen until it is displayed.
Display the WLAN status.
Display the WLAN status.
Turn the Bluetooth function on or off.
Switch to Automatic Reconnection
mode (only for Apple device : iPad,
iPhone, or iPod touch).
Display the status of the Bluetooth
function.
1
19
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