Brother QL800ZU1 User Manual

User’s Guide

QL-800

Read the Product Safety Guide first, then read the Quick Setup Guide for the correct
setup procedure. After reading this guide, keep it in a safe place for quick reference.

Version 0

US ENG

Introduction

Important Notice

 The contents of this document and the specifications of this product are subject to change without notice.

 Brother reserves the right to make changes without notice in the specifications and materials contained

herein and shall not be responsible for any damages (including consequential) caused by reliance on the
materials presented, including but not limited to typographical and other errors relating to the publications.

 Screen images in this document may differ depending on your computer's operating system, your product

model, and software version.

 Before using the Label Printer, make sure you read all the documents included with the Label Printer for

information about safety and proper operation.

 The Label Printer shown in the illustrations may be different from your Label Printer.

 The available options and supplies may vary depending on the country.

Available Manuals

Visit the Brother Solutions Center at support.brother.com and click Manuals on your model page to download
the latest manuals.

Product Safety Guide

Quick Setup Guide

User's Guide

1

Printed manual in the box

2

PDF manual on the Brother Solutions Center website

2

1

1

This guide provides safety information; read it before you use the
Label Printer.

This guide provides basic information about using the Label Printer
along with troubleshooting tips.

This guide provides additional information about the Label Printer
settings and operations, troubleshooting tips, and maintenance
instructions.

i

Symbols Used in This Guide

WARNING

CAUTION

The following symbols are used throughout this guide:

Tells you what to do to avoid the risk of injury.

Tells you about procedures you must follow to avoid minor personal injury or
damage to the Label Printer.

Important

Note

Indicates information or directions that should be followed. Ignoring them may result
in damage, or failed operations.

Indicates notes that provide information or directions that can help you better
understand and use the product more efficiently.

ii

General Precautions

DK Roll (DK Label and DK Tape)

 Use only genuine Brother accessories and supplies (with , marks). DO NOT use any

unauthorized accessories or supplies.

 If the label is attached to a wet, dirty, or oily surface, it may peel off easily. Before applying the label,

clean the surface to which the label will be applied.

 DK Rolls use thermal paper or film that can fade in color or peel off surfaces if exposed to ultraviolet light,

wind or rain.

 DO NOT expose the DK Rolls to direct sunlight, high temperatures, high humidity, or dust. Store in a

cool, dark place. Use the DK Rolls soon after opening the package.

 Scratching the printed surface of the label with your finger nails or metal objects, or touching the printed

surface with damp or wet hands can cause the color to change or fade.

 DO NOT apply labels to any persons, animals, or plants. In addition, never apply labels to public or

private property without permission.

 As the end of the DK Roll is designed to not adhere to the label spool, the last label may not be cut

correctly. If this happens, remove the remaining labels, insert a new DK Roll, and reprint the last label.

Note: To account for this, the number of DK Labels included on each DK Roll may be more than indicated
on the package.

 When a label is removed after being applied to a surface, a portion of the label may remain applied.

 Prior to using CD/DVD labels, be sure to follow the instructions in your CD/DVD player’s instruction guide

regarding applying CD/DVD labels.

 DO NOT use CD/DVD labels in a slot loading CD/DVD player.

 DO NOT peel off the CD/DVD label once it is applied to the CD/DVD, a thin surface layer may come off,

resulting in damage to the disc.

 DO NOT apply CD/DVD labels to CDs/DVDs designed for use with inkjet printers. Labels peel off these

discs easily and using discs with peeling labels can result in loss or damage of data.

 When applying CD/DVD labels, use the applicator included with the CD/DVD label rolls. Failure to do so

could cause damage to the CD/DVD player.

 Users shall take full responsibility for applying CD/DVD labels. Brother accepts no responsibility for any

loss or damage of data caused by the inappropriate use of CD/DVD labels.

 Be careful not to drop the DK Roll.

 DK Rolls use thermal paper and thermal film. Both the label and print will fade with sunlight and heat.

DO NOT use DK Rolls for any outdoor use that requires durability.

 Depending on the area, material, and environmental conditions, the label may unpeel or become

irremovable, or the color of the label may change or be transferred to other objects. Before applying the
label, check the environmental conditions and the material. Test the label by affixing a small piece of it
to an inconspicuous area of the intended surface.

 If print results are not as expected, use the adjustment options in the printer driver or the Printer Setting

Tool.

iii

IMPORTANT NOTE

 Windows Vista® in this document represents all editions of Windows Vista®.

 Windows

 Windows

 Windows

 Windows

Enterprise, and Windows

Windows
or Windows

 Not all models are available in all countries.

©2016 Brother Industries, Ltd. All rights reserved.

®

7 in this document represents all editions of Windows® 7.

®

8 in this document represents all editions of Windows® 8.

®

8.1 in this document represents all editions of Windows® 8.1.

®

10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10

®

10 Education.

®

10 in this document does not represent Windows® 10 Mobile, Windows® 10 Mobile Enterprise,

®

10 IoT Core.

iv

Section I Basic Operations

1 Setting Up the Label Printer 2

Parts Description .......................................................................................................................................2

Front ....................................................................................................................................................2

Rear.....................................................................................................................................................3

Loading the DK Roll...................................................................................................................................4

Connecting the AC Power Cord.................................................................................................................6

Turning Power On/Off................................................................................................................................6

2 Printing Using a Computer (P-touch Editor) 7

Installing the Software and Printer Drivers to a Computer.........................................................................7

Connecting the Label Printer to a Computer .............................................................................................7

Printing from a Computer...........................................................................................................................8

Available Applications..........................................................................................................................8

Creating Labels from Your Computer..................................................................................................9

Attaching Labels ................................................................................................................................10

3 Printing Using the Mobile Device 11

Installing Applications for Use with Mobile Devices.................................................................................11

Available Applications........................................................................................................................11

Printing from a Mobile Device..................................................................................................................12

Attaching Labels ................................................................................................................................12

4 Changing the Label Printer Settings 13

Printer Setting Tool for Windows®...........................................................................................................13

Before Using the Printer Setting Tool ................................................................................................13

Using the Printer Setting Tool for Windows
Device Settings for Windows

Settings Dialog Box ...........................................................................................................................16

Menu Bar ...........................................................................................................................................18

Basic Tab...........................................................................................................................................18

Advanced Tab ...................................................................................................................................19

Applying Setting Changes to Multiple Label Printers.........................................................................19

Printer Setting Tool for Mac .....................................................................................................................20

Before Using the Printer Setting Tool ................................................................................................20

Using the Printer Setting Tool for Mac.....................................................................................................20

Settings Dialog Box ...........................................................................................................................21

Basic Tab...........................................................................................................................................22

Advanced Tab ...................................................................................................................................22

Applying Setting Changes to Multiple Label Printers.........................................................................23

®

.................................................................................................................16

®

...........................................................................................14

5 Other Functions 24

Confirming the Label Printer Settings ......................................................................................................24

2-color Printing Configuration with Other Applications ............................................................................24

Distributed Printing (Windows

®

only).......................................................................................................25

v

Section II Application

6 How to Use P-touch Editor 29

For Windows®..........................................................................................................................................29

Starting P-touch Editor ......................................................................................................................29

Printing with P-touch Editor ...............................................................................................................31

2-color Printing Configuration ............................................................................................................33

For Mac....................................................................................................................................................37

Starting P-touch Editor ......................................................................................................................37

Operation modes ...............................................................................................................................38

2-color Printing Configuration ............................................................................................................40

How to use the P-touch Address Book (Windows

Starting the P-touch Address Book ...................................................................................................41

Creating a new contact......................................................................................................................43

7 How to Use P-touch Library (Windows® only) 45

P-touch Library ........................................................................................................................................45

Starting P-touch Library ...........................................................................................................................45

Opening and Editing Templates ..............................................................................................................46

Printing Templates...................................................................................................................................47

Searching for Templates..........................................................................................................................48

®

only) ........................................................................41

8 How to use P-touch Editor Lite (Windows® only) 50

9 How to Update P-touch Software 54

Updating P-touch Editor and P-touch Address Book (Windows® only) ...................................................54

For Mac .............................................................................................................................................56

Updating P-touch Editor Lite (Windows

For Mac .............................................................................................................................................59

®

only) and the Firmware ...........................................................57

vi

Section III Appendix

10 Resetting the Label Printer 62

Resetting All Settings to the Factory Settings Using the Label Printer Buttons.......................................62

Resetting Data Using the Printer Setting Tool .........................................................................................62

11 Maintenance 63

Cleaning the Exterior of the Unit..............................................................................................................63

Cleaning the Print Head...........................................................................................................................63

Cleaning the Roller ..................................................................................................................................63

Cleaning the Label Outlet ........................................................................................................................65

12 Troubleshooting 66

Overview..................................................................................................................................................66

Printing Problems ..............................................................................................................................67

Version Information ...........................................................................................................................70

LED Indicators .........................................................................................................................................71

Troubleshooting.................................................................................................................................73

13 Product Specifications 74

Label Printer Specifications .....................................................................................................................74

vii

Section I

Basic Operations I

Setting Up the Label Printer 2
Printing Using a Computer (P-touch Editor) 7
Printing Using the Mobile Device 11
Changing the Label Printer Settings 13
Other Functions 24

1

8

7

9

10

4

5

3

6

21

Setting Up the Label Printer 1

Parts Description 1

Front 1

1

1 Feed Button

2 Cutter Button

3 Editor Lite LED

4 Editor Lite Button

5 Status LED

6 Power Button

7 Label Output Slot

8 DK Roll Compartment Cover

9 Roll Spool Arm

10 Roll Spool Guide

2

Setting Up the Label Printer

Important

21

Rear 1

1 Power Cord Slot

2 USB Port

Before using the Label Printer, make sure you remove the protective sheet in the following way:

1 Make sure that the Label Printer is turned Off.

Hold the Label Printer by the front, and firmly lift the DK Roll Compartment Cover to open it.

1

2 Remove the protective sheet from the Label Output Slot.

Protective
sheet

• Do not throw away the protective sheet.

• When the Label Printer is not in use, lift the DK Roll Compartment Cover and remove any DK Rolls
from inside the Label Printer. Reinsert the protective sheet into the Label Output Slot to maintain good
printing quality.

3

Setting Up the Label Printer

1

Loading the DK Roll 1

a Make sure that the Label Printer is turned Off.

Hold the Label Printer by the front and firmly lift the DK Roll Compartment Cover to open it.

b Place the DK Roll into the Roll Spool Guide.

• Make sure that the Roll Spool Arm is inserted firmly in the Roll Spool Guide.

• Make sure the Stabilizer (1) slides into the notch of the Label Printer.

1

c Thread the DK Roll through the Label Printer.

• Align the edge of the DK Roll with the upright edge of the Label Output Slot.

• Insert the first label into the slot inside the compartment.

• Push the label through the Label Output Slot until the end reaches the mark, as shown below:

4

Setting Up the Label Printer

Important

d Close the DK Roll Compartment Cover.

When you press the Power ( ) Button to turn the Label Printer On, the end of the DK Roll aligns
automatically.

Do not leave any printed labels in the Label Printer. Doing so will cause the labels to jam.

1

5

Setting Up the Label Printer

Important

Connecting the AC Power Cord 1

Connect the AC Power Cord to the Label Printer. Then, plug the AC Power Cord into a grounded AC power
outlet.

Turning Power On/Off 1

On: Press the Power ( ) Button to turn the Label Printer On. The Status LED turns green.

1

Off: Press and hold the Power ( ) Button again to turn the Label Printer Off.

When turning the Label Printer Off, do not disconnect the AC Power Cord until the orange Status LED
turns Off.

6

Important

Printing Using a Computer

2

(P-touch Editor)

Installing the Software and Printer Drivers to a Computer 2

To print from your Windows® computer or Mac, install the printer drivers, P-touch Editor, and other
applications to your computer.

®

For Windows

Printer Driver, P-touch Editor, P-touch Address Book, P-touch Update Software, and Printer Setting Tool.

For Mac:

Printer Driver, P-touch Editor, P-touch Update Software, and Printer Setting Tool.

When printing with P-touch Editor, press and hold the P-touch Editor Lite Button until the green Editor Lite
LED turns off.

a Visit our website (install.brother) and download the Software Installer for the latest software and

manuals.

b Double-click the downloaded EXE file (for Windows

instructions to proceed with the installation.

:

®

) or DMG file (for Mac), and follow the on-screen

2

2

c Close the dialog box when the installation is complete.

Connecting the Label Printer to a Computer 2

a Before connecting the USB cable, make sure that the Label Printer is turned Off.
b Connect the USB cable to the USB Port on the back of the Label Printer.
c Connect the USB cable to the USB Port on the computer.
d Turn the Label Printer On.

7

Printing Using a Computer (P-touch Editor)

Printing from a Computer 2

Available Applications 2

To use the Label Printer effectively, a number of applications and functions are available.

You must install the printer driver to use these applications.

2

Visit our website (install.brother

Application Windows Mac Features

P-touch Editor rr

P-touch Library r

P-touch Update Software rrUpdates software to the latest version.

P-touch Address Book r Prints address labels by using an address database.

Printer Setting Tool rr

Function Windows Mac Features

Distributed printing r

) and download the installer for the applications and printer driver.

Designs and prints custom labels with built-in drawing tools,
text using different fonts and styles, imported graphic images
and barcodes.

Manages and prints P-touch Editor templates.

This application is installed with P-touch Editor.

Specifies the Label Printer's device settings from a
computer.

When printing a large number of labels, printing can be
distributed among multiple Label Printers.

Because printing is performed at the same time, the total
printing time can be reduced.

For more information, see Distributed Printing (Windows

only) on page 25.

®

8

Printing Using a Computer (P-touch Editor)

ABCABC

ABCABC

ABC

ABC

Creating Labels from Your Computer 2

There are various methods for printing with this Label Printer.

The following describes the procedure for printing from a computer using P-touch Editor or P-touch Address
Book.

a Start P-touch Editor or P-touch Address Book, and then open the document you want to print.
b Create a label design.
c Check the cutting options.
d Select [File] and then select [Print] from the menu bar or click the [Print] icon.

Cutting Options 2

The cutting options allow you to specify how the item is fed and cut when it is printed. Use the printer driver
to select the cutting option when printing from the computer.

Label Cut Option Table

Auto Cut Cut at end Image

No Yes

2

No No

Yes Yes or No

9

Printing Using a Computer (P-touch Editor)

Note

Attaching Labels 2

a Peel the backing from the label.
b Position the label, and then press firmly from top to bottom with your finger to attach the label.

Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily
from these surfaces.

2

10

3

Note

Printing Using the Mobile Device 3

Installing Applications for Use with Mobile Devices 3

You can use your Label Printer as a stand-alone Label Printer or connect it to a mobile device. To create and
print labels directly from your mobile device, install the Brother mobile applications, and then connect the
Label Printer to your mobile device with the USB cable.

Available Applications 3

The following free Brother applications can be downloaded from Google Play™:

Application Features

Brother iPrint&Label

You must purchase a USB cable to connect your computer and Android™ mobile device.

Create and print labels using templates on a smartphone, tablet or other
mobile device directly to your Label Printer.

3

11

Printing Using the Mobile Device

Note

Printing from a Mobile Device 3

a Make sure that the Label Printer is connected to your mobile device.

Start the mobile printing application on your mobile device.

b Select a label template or design.

You can also select a previously designed label or image and print it.

c Tap [Print] in the application menu.

Cutting Options 3

See Cutting Options on page 9.

Attaching Labels 3

a Peel the backing from the label.
b Position the label, and then press firmly from top to bottom with your finger to attach the label.

3

Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily
from these surfaces.

12

4

Important

Changing the Label Printer Settings 4

Printer Setting Tool for Windows

Use the Printer Setting Tool to specify the Label Printer's device settings from a Windows® computer.

The Printer Setting Tool is available only with compatible Brother printers.

®

Before Using the Printer Setting Tool 4

 Make sure the AC Power Cord is connected to the Label Printer and to an AC power outlet.

 Make sure the printer driver has been installed correctly and you can print.

 Connect your Label Printer to a computer with a USB cable.

4

4

13

Changing the Label Printer Settings

Note

Using the Printer Setting Tool for Windows

a Connect the Label Printer you want to configure to the computer.
b Start the Printer Setting Tool.

 For Windows Vista

Click Start > All Programs > Brother > Labels & Mobile Printer > Printer Setting Tool.

 For Windows

On the Apps screen, click the Printer Setting Tool.

 For Windows

Click Start > Brother > Label & Mobile Printer > Printer Setting Tool.

The main window appears.

®

/ Windows®7

®

8 / Windows®8.1

®

10

1

®

4

4

2

3

1 Printer

Lists the connected printers.

2 Device Settings

Specifies Label Printer device settings, such as power settings and printer settings.

3Exit

Closes the window.

c Check that the Label Printer you want to configure appears next to [Printer]. If a different Label Printer

appears, select the Label Printer you want from the drop-down list.

If only one Label Printer is connected, it is unnecessary to make a selection because only that Label Printer
is available.

14

Changing the Label Printer Settings

Important

d Select the settings you want to change, and then specify or change the settings in the dialog box.

®

For more information on the settings dialog boxes, see Device Settings for Windows

on page 16.

e Click [Apply], and then click [Exit...] to apply the settings to the Label Printer.
f Click [Exit].

Use the Printer Setting Tool to configure the Label Printer only when the Label Printer is waiting for the
next print job. The Label Printer may malfunction if you try to configure it while it is handling a job.

4

15

Changing the Label Printer Settings

Important

Device Settings for Windows

®

Use [Device Settings] in the Printer Setting Tool to specify or change printer settings when connecting the
Label Printer and computer with a USB cable. Not only can you change the device settings for one Label
Printer, but you can also apply the same settings to multiple Label Printers.

When printing from a computer application, various printing settings can be specified from the printer driver;
however, by using [Device Settings] in the Printer Setting Tool, more advanced settings can be specified.

When [Device Settings] is opened, the Label Printer's current settings are retrieved and displayed. If the
current settings could not be retrieved, the previous settings are displayed. If the current settings could not
be retrieved and previous settings have not been specified, this machine's factory settings are displayed.

Settings Dialog Box 4

1

2

3
5

4

6

4

4

1 Menu Bar

2Printer

7

8

To display these tabs, you must have administrator privileges for the computer or the Label Printer.
You can confirm the administrator privileges for the Label Printer in the [Printer properties] - [Security]

tab.

Selects a command contained in each menu from the list.

Specifies the Label Printer you want to configure.
If only one Label Printer is connected, it is unnecessary to make a selection because only that Label Printer

will appear.

16

Changing the Label Printer Settings

Note

3 Settings Tabs

Contains settings that may be specified or changed.

If appears in the tab, the settings in that tab cannot be specified or changed. In addition, the settings
in the tab will not be applied to the Label Printer even if [Apply] is clicked. The settings in the tab will also

not be saved or exported when the [Save in Command File] or [Export] command is used.

4 Current Settings

Retrieves the settings from the currently connected Label Printer and displays them in the dialog box.

Settings will also be retrieved for parameters on tabs with .

5 Disable these settings

When this check box is selected, appears in the tab, and the settings can no longer be specified or
changed.

Settings in a tab where appears will not be applied to the Label Printer even if [Apply] is clicked. In
addition, the settings in the tab will not be saved or exported when the [Save in Command File] or

[Export] command is used.

4

6 Parameters

Displays the current settings.

7Exit

Exits [Device Settings], and returns to the main window of the Printer Setting Tool.

8Apply

Applies the settings to the Label Printer.
To save the specified settings in a command file, select [Save in Command File] from the drop-down list.

17

Changing the Label Printer Settings

Menu Bar 4

The following explains about the menu items in the Settings Dialog Box.

• Apply Settings to the Printer

Applies the settings to the Label Printer.
Performs the same operation as when [Apply] is clicked.

• Check Setting

Displays the current settings.

• Save Settings in Command File

Saves the specified settings in a command file.
Performs the same operation as when [Save in Command File] is selected from the [Apply] drop-down

list.

• Import

Imports the exported file.

• Export

Saves the current settings in a file.

• Factory Reset

Resets all Label Printer settings to factory settings.

• Option Settings

If the [Do not display an error message if the current settings cannot be retrieved at startup] check
box is selected, a message will not be displayed next time.

4

Basic Tab 4

The following explains about the Basic Tab in the Settings Dialog Box.

•Auto Power On

Specifies whether the Label Printer turns on automatically when the AC Power Cord is plugged into an AC
power outlet.

Available settings: [On], [Off]

• Auto Power Off (AC/DC)

Specifies the period of time that passes before the Label Printer turns off automatically when connected
to an AC power outlet.

Available settings: [None], [10/20/30/40/50/60 Minutes]

18

Changing the Label Printer Settings

Note

Advanced Tab 4

The following explains about the Advanced Tab in the Settings Dialog Box.

• Print Density (Black)

Sets the density of black.
Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]

• Print Density (Red)

Sets the density of red.
Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]

• Print Data after Printing

Specifies whether or not print data is erased after printing.
Available settings: [Keep Print Data], [Erase All Print Data]

Applying Setting Changes to Multiple Label Printers 4

a After applying settings to the first Label Printer, disconnect the Label Printer from the computer, and then

connect the second Label Printer to the computer.

4

b Select the newly connected Label Printer from the [Printer] drop-down list.
c Click [Apply]. The same settings that were applied to the first Label Printer are applied to the second

Label Printer.

d Repeat steps a – c for all Label Printers whose settings you want to change.

To save the current settings in a file, click [File] - [Export].

The same settings can be applied to another Label Printer by clicking [File] - [Import], and then selecting
the exported settings file. For further information, see Device Settings for Windows

®

on page 16.

19

Changing the Label Printer Settings

Note

Important

Important

Printer Setting Tool for Mac 4

Using the Printer Setting Tool, you can specify the Label Printer's device settings from a Mac. Not only can
you change the device settings for one Label Printer, but you can also apply the same settings to multiple
Label Printers.

The Printer Setting Tool is installed automatically when you use the initial installer to install the printer
driver. For more information, see Installing the Software and Printer Drivers to a Computer on page 7.

The Printer Setting Tool is available only with compatible Brother printers.

Before Using the Printer Setting Tool 4

 Make sure the AC Power Cord is connected to the Label Printer and to an AC power outlet.

 Make sure the printer driver has been installed correctly and you can print.

4

 Connect the Label Printer to a computer with a USB cable.

Using the Printer Setting Tool for Mac 4

a Connect the Label Printer you want to configure to the computer.
b Click [Macintosh HD] - [Applications] - [Brother] - [Printer Setting Tool] - [Printer Setting Tool.app].

The [Printer Setting Tool] window appears.

c Check that the Label Printer you want to configure appears next to [Printer]. If a different Label Printer

appears, select the Label Printer you want from the pop-up list.

d Select a settings tab, and then specify or change the settings.
e Click [Apply Settings to the Printer] in the settings tab to apply the settings to the Label Printer.
f Click [Exit] to finish specifying settings.

Use the Printer Setting Tool to configure the Label Printer only when the Label Printer is waiting for the
next print job. The Label Printer may malfunction if you try to configure it while it is handling a job.

20

Changing the Label Printer Settings

1

2

3

4

5

6

7 8

Settings Dialog Box 4

1Printer

Lists the connected Label Printers.

2 Import

Imports settings from a file.

3 Export

Saves the current settings in a file.

4

4 Settings Tabs

Contain settings that may be specified or changed.

5 Apply Settings to the Printer

Applies the settings to the Label Printer.

6 Factory Reset

Resets printer settings to factory settings.

7 Current Settings

Retrieves the settings from the currently connected Label Printer and displays them in the dialog box.

8Exit

Exits the Printer Setting Tool.

21

Changing the Label Printer Settings

Basic Tab 4

The following explains about the Basic Tab in the Settings Dialog Box.

•Auto Power On

Specifies whether the Label Printer turns on automatically when the AC Power Cord is plugged into an AC
power outlet.

Available settings: [Disable], [Enable]

• Auto Power Off (AC/DC)

Specifies the period of time that passes before the Label Printer turns off automatically when connected
to an AC power outlet.

Available settings: [None], [10/20/30/40/50/60 Minutes]

Advanced Tab 4

The following explains about the Advanced Tab in the Settings Dialog Box.

• Print Density (Black)

Sets the density of black.
Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]

• Print Density (Red)

Sets the density of red.
Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6]

• Print Data after Printing

Specifies whether or not print data is erased after printing.
Available settings: [Keep Print Data], [Erase All Print Data]

4

22

Changing the Label Printer Settings

Note

Applying Setting Changes to Multiple Label Printers 4

a After applying settings to the first Label Printer, disconnect the Label Printer from the computer, and then

connect the second Label Printer to the computer.

b Select the newly connected Label Printer from the [Printer] drop-down list.
c Click [Apply Settings to the Printer].

The same settings that were applied to the first Label Printer are applied to the second Label Printer.

d Repeat steps a – c for all Label Printers whose settings you want to change.

To save the current settings in a file, click [Export].

The same settings can be applied to another Label Printer by clicking [Import], then selecting the exported
settings file. For more information, see Settings Dialog Box on page 21.

4

23

5

Note

Other Functions 5

Confirming the Label Printer Settings 5

You can print the settings report, which contains the following information: the firmware version, device
settings, and serial number.

a Turn on the Label Printer.
b Press and hold the Cutter ( ) Button to print the report.

Use a DK Roll with labels 1.1" (29 mm) or wider and a print length of 2.5" (64 mm). DK Rolls for 2-color
printing cannot be used.

2-color Printing Configuration with Other Applications 5

Follow the process below when carrying out 2-color printing from any application other than P-touch Editor.

For Windows

a Open the Devices and Printers window, select [QL-800] and right-click it.

Click [Printer Properties].

b Select the [Advanced] tab, then click the [Preferences...] button.
c Select [2-color [Black/Red]] from the [Color] section.

For Mac

a Click [File], and then select [Print].

The print screen appears.

b Click the [Show Details] button.

®

5

Then the other print screen appears.

Click the [Notes] pull down to select [Advanced].

c Select [2-color [Black/Red]] from the [Color] section.

24

Other Functions

Note

67 67

66

200

Distributed Printing (Windows® only) 5

When printing a large number of labels, printing can be distributed among multiple Label Printers.
Because printing is performed at the same time, the total printing time can be reduced.

• Printing can be distributed to Label Printers connected via a USB connection.

• The number of pages is automatically divided among the selected Label Printers. If the specified number
of pages cannot be evenly divided among the Label Printers, it will be divided in the order of the Label
Printers listed in the dialog box when the print settings are specified in step d.

5

a From the [File] menu in P-touch Editor, click [Print].
b Click [Properties…].

25

Other Functions

Note

3 2

1

c Click the [Advanced] tab, select the [Distributed Printing] check box, and then click [Settings].

5

d In the Distributed Printing Settings dialog box, select the Label Printers you want to use for distributed

printing.

a) Click [Detect Current Paper Information…] (1).

b) The current Label Printer information that was detected appears below [Current Paper] and [Paper

Type] (2).

c) Select the check box next to the [Printer Name] you want (3).

If the selected label width is different from that displayed in the [Current Paper] column icon appears.
Load the Label Printer with the label width specified in [Set Width].

26

Other Functions

Note

Note

Note

e Specify the label size.

A. If only one Label Printer has been selected.

In the Distributed Printing Settings dialog box from step d, select the Label Printer whose setting you
want to specify, and then either double-click it or right-click it, and then click [Settings]. From the [Set
Width] drop-down list, select the label size.

Information displayed in the Distributed Printing Settings dialog box from step d can be entered in the
[Notes] text box.

B. If multiple Label Printers have been selected.

In the Distributed Printing Settings dialog box from step d, select the Label Printers whose settings
you want to specify, right-click them, and then click [Settings]. From the [Set Width] drop-down list,
select the label size. The same label size setting is applied to all selected Label Printers.

The settings below [Printer Settings] and [Notes] are not available.

f Click [OK] to close the label size setting window.

5

g Click [OK] to close the Distributed Printing Settings window.

Setup is completed.

h Click [OK] to start distributed printing.

• It may not be possible to detect information for a Label Printer connected using a USB hub or print server.
Before printing, enter the settings manually, and check if the Label Printer can be used for printing.

• We recommend performing a connection test for your operating environment. Contact your information
technology manager or administrator for assistance.

27

Section II

Application II

How to Use P-touch Editor 29

How to Use P-touch Library (Windows® only) 45

How to use P-touch Editor Lite (Windows® only) 50
How to Update P-touch Software 54

6

Note

To use your Label Printer with your computer, install P-touch Editor and the printer driver.

To download the latest driver and software, visit the Brother Solutions Center at support.brother.com

[Select your region/country.] - [Downloads] - [Choose your product]

How to Use P-touch Editor 6

For Windows

®

Starting P-touch Editor 6

a Start the P-touch Editor.

 For Windows Vista

From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Editor 5.1], or double-click
[P-touch Editor 5.1] shortcut icon on the desktop.

 For Windows

Click [P-touch Editor 5.1] on the [Apps] screen or double-click [P-touch Editor 5.1] on the desktop.

 For Windows

From the Start button, click [P-touch Editor 5.1] under [Brother P-touch], or double-click [P-touch
Editor 5.1] on the desktop.

®

/ Windows® 7

®

8/ Windows® 8.1

®

10

b When P-touch Editor starts, select whether you want to create a new layout or open an existing layout.

6

6

To change how P-touch Editor functions when it starts, click [Tools] - [Options] in the P-touch Editor menu
bar to display the Options dialog box. On the left side, select the [General] heading, and then the setting
you want in the [Operations] list box under [Startup Settings]. The factory setting is [Display New View].

29

How to Use P-touch Editor

2

1

3

4

c Select one of the displayed options:

1 To create a new layout, double-click [New Layout], or click [New Layout] and then click [→] .

2 To create a new layout using a preset layout, double-click a category button, or select a category

button and then click [→].

6

3 To connect a preset layout to a database, select the check box next to [Connect Database].

4 To open an existing layout, click [Open].

30

How to Use P-touch Editor

A

Printing with P-touch Editor 6

 Express mode

This mode allows you to quickly create layouts that include text and images.

To print, click [File] - [Print] from the menu bar or click the [Print] icon. Before printing, configure the print
settings in the Print screen.

6

 Professional mode

This mode allows you to create layouts using a wide-range of advanced tools and options.

B

To print, click [File] - [Print] from the menu bar or click the [Print Setting] icon (A). Before printing,
configure the print settings in the Print screen.

In addition, you can click the [Print] icon (B) to start printing without changing the printing settings.

31

How to Use P-touch Editor

 Snap mode

This mode allows you to capture all or a portion of your computer screen display, print it as an image, and
save it for future use.

a Click the [Snap] mode selection button.

The Description of Snap mode dialog box appears.

b Click [OK].

The Snap mode palette appears.

6

32

How to Use P-touch Editor

2-color Printing Configuration 6

The Label Printer is capable of 2-color printing.

Configuring through P-touch Editor

Express mode 6

a Select [Paper] then the

Two-color Mode appears.

b Select [On] for [Two-color Mode].

6

c Select [Text] to edit the color of

the text.

d Select [Frame] to edit the color of

the frame.

33

How to Use P-touch Editor

•Use [Sets Text Color for
Seleted Text] to edit the color of the
text.

•Use [Changes the fill color] to
edit the color to fill an enclosed area
with.

•Use [Changes the color of the
line] to edit the color of the line.

•Use [Changes the background
color of the object] to edit the
background color of the object.

Professional mode 6

a Click the illustration , then

the detailed item will appear.

b Click the icon, then [Two-

color media was selected.
Switching to "Print Color
Display"] appears. Click [OK].

6

34

How to Use P-touch Editor

c Click the drop-

down list on the left, and select
[BK-RD].

6

d Click [View], then select

[Property Palette], and click
[Color]. The Color editing palette
appears.

•Use [Sets Text Color for
Seleted Text] to edit the color of the
text.

•Use [Changes the fill color] to
edit the color to fill an enclosed area
with.

•Use [Changes the color of the
line] to edit the color of the line.

•Use [Changes the background
color of the object] to edit the
background color of the object.

35

How to Use P-touch Editor

Note

• The brightness, contrast and threshold (range of red) can be adjusted through the driver settings.

• The Black/Red Print density can be adjusted through the Printer Setting Tool.

• You cannot select High Resolution mode when using 2-color printing.

6

36

How to Use P-touch Editor

Note

For Mac 6

Starting P-touch Editor 6

a To start P-touch Editor, double-click [P-touch Editor] icon on the desktop.

• The following method can also be used to start the P-touch Editor:

Double-click [Macintosh HD] - [Applications] - [P-touch Editor 5.1], and then double-click the [P-touch
Editor] application icon.

• When using a Mac, you cannot transfer label data created using P-touch Editor to the Label Printer.

6

37

How to Use P-touch Editor

Operation modes 6

 Standard Mode

This mode allows you to create labels with text and images.

The Layout Window consists of the following sections:

1

2

4

3

6

5

1 Command Bar

2 Draw/Edit Toolbar

3 Inspector

4 Layout Window

5 Database Window

38

How to Use P-touch Editor

 Snap mode

This mode allows you to capture the screen, print it as an image, and save it for future use.

To start the Snap mode, follow the steps below:

a Click the [Snap] mode selection button.

The Description of Snap mode dialog box appears.

b Click [OK].

The Snap mode palette appears.

6

39

How to Use P-touch Editor

Note

2-color Printing Configuration 6

The Label Printer is capable of 2-color printing.

Configuring Using P-touch Editor

Standard mode 6

a Select [Paper], then the Two-color Mode appears.

b Select [BK-RD] for [Print Colors] and [ON] for [Two-color Mode].

6

c Select [Text] to edit the text.
d Select [Color] to edit the color of the text.

e Click , then the edit tools below appear.

•Use [Changes the color of the line] to edit the color of the line.

•Use [Changes the fill color] to edit the color to fill an enclosed area with.

•Use [Changes the background color of the object] to edit the background

color of the object.

• The brightness, contrast and threshold (range of red) can be adjusted through the driver setting.

• The Black/Red Print density can be adjusted through the Printer Setting Tool.

40

How to Use P-touch Editor

Note

How to use the P-touch Address Book (Windows® only) 6

This section describes how to efficiently create labels from contacts using the P-touch Address Book. The
screens may differ depending on your operating system.

(P-touch Address Book is not supported in some languages.)

Starting the P-touch Address Book 6

a Click [Start] - [All Programs] - [Brother P-touch] - [P-touch Address Book 1.2].

You can also start the P-touch Address Book using the following methods (only if you created the shortcut
during installation):

• Double-click the Shortcut icon on the desktop.

• Click the Shortcut icon on the Quick Launch bar.

When the P-touch Address Book is launched, the Startup dialog box appears, which allows you to create
new contacts, import CSV format data, or Outlook contacts.

6

b In the Startup dialog box, specify the P-touch Address Book operation you want to perform and click the

[OK] button.

 When [Create a New Contact] is selected, the Layout Window appears.

 When [Import Contacts from a CSV File] or [Import Contacts from Outlook] is selected, you can

import contacts in other formats.

 Click the [Open Help...] button to open the P-touch Address Book Help files.

The P-touch Address Book Help offers detailed information on available features and explains how
to use the P-touch Address Book.

41

How to Use P-touch Editor

1

2

3

4

6

8

5

7

 Layout Window

The Layout Window consists of the following eight sections:

6

1 Menu Bar

Commands are categorized under each menu (File, Edit, View, Layout and Tools) according to their
functions.

2 Standard Toolbar

Provides a group of frequently used commands (such as New Contact, Edit Contact, Find or Print).

3 Text Toolbar

Used to adjust text attributes such as font size and alignment for text formatting.

4 Layout Style Selection View

Displays layout styles stored in the folder.

5 Layout Work Area

Used to display or edit a layout that uses the layout style in the Layout Style Selection view.

6 Contact List Combo Box

Displays the contact list that is currently specified. You can choose from [Personal], [Business],
[Other1], [Other2] and [Other3].

7 Index Tab

You can search within the field in Record View. Click [Tools] - [Sort] to open the Sort dialog box, and
specify the field you want using [Key1].

8 Record View

Displays the contact data in each field. The data can also be edited (added, deleted or modified).

42

How to Use P-touch Editor

1

2

Creating a new contact 6

This section explains how to create a new contact.

a Click [File] - [New Contact], or click the New Contact button.

The New Contact dialog box appears.

b Enter the new contact information.

6

1 New Contact Form Toolbar

The following commands are categorized in the menu:

Icon Button name Function

Previous Displays the previous contact.

Next Displays the next contact.

New Contact Displays the form window for a new contact.

Delete Contact Deletes the contact that is currently selected.

43

How to Use P-touch Editor

Icon Button name Function

Image Allows you to insert an image for a contact from a file or a

camera currently connected to the computer.

The following file types are supported:

• Bitmap (*.bmp, *.dib)

• JPEG file (*.jpg, *.jpeg)

• TIFF file (uncompressed) (*.tif)

• GIF file (*.gif)

• Icon (*.ico)

• Windows Meta File (*.wmf, *.emf) (Image adjustment is not
allowed.)

• PNG file (*.png)

Save and Close Saves the contact and closes the New Contact dialog box.

2 Contact Form

Used to enter each item, such as name, address, phone number, company information, and email
address for the new contact.

6

c When you finish entering the data, click the Save and Close button to store.

44

How to Use P-touch Library (Windows®

7

only)

P-touch Library 7

This program allows you to manage and print P-touch Editor templates.

Starting P-touch Library 7

 For Windows Vista® / Windows®7

From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Library 2.2].

 For Windows

Click [P-touch Library 2.2] on the [Apps] screen.

 For Windows

From the Start button, click [P-touch Library 2.2] under [Brother P-touch].

®

8 / Windows®8.1

®

10

7

7

When P-touch Library starts, the Main window appears.

Main window

1

2

4

3

5

1 Menu Bar

Provides access to all available commands, which are grouped under each menu title ([File], [Edit],
[View], [Tool], and [Help]) according to their functions.

7

2 Toolbar

Provides access to frequently used commands.

45

How to Use P-touch Library (Windows® only)

3 Folder List

Displays a list of folders. When you select a folder, the templates in the selected folder appear in the
templates list.

4 Templates List

Displays a list of the templates in the selected folder.

5Preview

Displays a preview of the templates selected in the templates list.

Explanations of the Toolbar Icons

Icon Button name Function

Open Opens the selected template.

Print Prints the selected template with the Label Printer.

Search Allows you to search for templates registered to P-touch Library.

7

Display Style Changes the file display style.

Opening and Editing Templates 7

Select the template you want to open or edit, and then click [Open].

The program associated with the template starts so that you can edit the template.

46

How to Use P-touch Library (Windows® only)

Printing Templates 7

Select the template you want to print, and then click [Print].

7

The connected Label Printer prints the template.

47

How to Use P-touch Library (Windows® only)

Searching for Templates 7

You can search for templates registered to P-touch Library.

a Click [Search].

The Search dialog box appears.

7

b Specify the search criteria.

The following search criteria are available:

Settings Details

Multiple Parameters Determines how the program searches when multiple criteria are specified. If you select

[AND], the program searches for files that satisfy all of the criteria.
If you select [OR], the program searches for files that satisfy any of the criteria.

Name Search for a template by specifying the file name.

Type Search for a template by specifying the file type.

Size Search for a template by specifying the file size.

Date Search for a template by specifying the file date.

c Click [Begin Search].

The search begins.
The search result is displayed on the screen.

48

How to Use P-touch Library (Windows® only)

Note

d Close the Search dialog box.

To confirm the search results, click [Search Results] in the folder view.

You can register templates to P-touch Library by dragging and dropping them into the [All Contents] folder
or to the folder list. You can also configure P-touch Editor to register templates to P-touch Library
automatically, using the following procedure:

1 From the P-touch Editor menu, select [Tools] - [Options].

2 In the Options dialog box, click [Registration Settings] in the [General] tab.

3 Select the timing for registering templates created with P-touch Editor, and then click [OK].

7

49

How to use P-touch Editor Lite

2

1

8

With P-touch Editor Lite, you can quickly create various simple label layouts without installing any drivers or
software.

P-touch Editor Lite is only supported when the Label Printer is connected using a USB cable.

After the USB cable is connected, a dialog box appears on the computer screen.

(Windows

®

only) 8

• For Windows Vista

• For Windows

double-click (PTLITE10).

P-touch Editor Lite starts.

* The Label Printer must be set to P-touch Editor Lite mode. Press and hold the Editor Lite Button until the

Editor Lite LED turns on.

®

, click (P-touch Editor Lite).

®

7 / Windows® 8 / Windows® 8.1 / Windows® 10, click "Open folder to view files" and then

Layout Window

1 Command Toolbar

Icon Function

Displays the new label creation screen.

8

Opens a saved file with P-touch Editor Lite.

Saves the data to your computer, but not to the Label Printer.

Inserts a new text box (useful when creating labels containing both single and multiple lines of text).

Inserts an image into your label.

From file: Inserts an image stored on your computer.
Screen capture: Inserts the selected area of the computer screen as a graphic.
Symbol: Inserts one of your computer's built-in symbols.

Inserts a frame.

Exits P-touch Editor Lite and starts up P-touch Editor.

Displays the menu.
The menu includes all P-touch Editor Lite functions.

50

How to use P-touch Editor Lite (Windows® only)

Icon Function

Minimizes P-touch Editor Lite.

Exits P-touch Editor Lite.

2 Property Toolbar

Icon Function

Click to change the font.

Click to specify the font size.

You can adjust the font size up or down one level by clicking or .

Specifies the font style:

/

/ Bold / Italic

/ Underline

Specifies the alignment of text in a text box.

Sets the width of the label. Click to automatically detect the width of the inserted label.

Sets the length of the label. Click to automatically adjust the length of the label to
accommodate the entered text.

Sets/cancels the label direction to vertical.

Click to set the zoom factor for the Label View.
You can also change the zoom factor by clicking or .

Click to print normally or to print with options.

Auto Cut: Each label is automatically cut after printing.
Cut at end: Cuts labels after the last label is printed.
Copies: Prints multiple copies of a label.

8

51

How to use P-touch Editor Lite (Windows® only)

3

3 Label View

Display Function

This label view is displayed when the software is started. The width of label currently
set is displayed on the left of the label image. When "Auto" is shown on the right, the
length of label is automatically adjusted to the length of text.

8

To manually change the length and width of the label, move the pointer to the label
area's border, and then drag it when the blue line appears.

To adjust the size of the P-touch Editor Lite window, move the pointer over an edge
of the window and drag it when the pointer changes to an arrow.

Guidelines are sometimes displayed when moving objects. They are shown when
the object is aligned at the left, right, top, or bottom edge of the Printable area, or in
the center. In the illustration on the left, the guidelines indicate that the object is
centered at the top edge of the label.

Inserted text boxes, images, and frames are treated as objects. Objects are
surrounded by handles (indicated by eight blue points).

Indicates that an object is selected.

The pointer changes to an arrow when moved over a handle. Drag the handles to
change the object's size.

To move objects, drag them when the pointer changes to a crosshair. For text
objects, the pointer only changes to a crosshair over the border of the object.

52

How to use P-touch Editor Lite (Windows® only)

Right-click in the layout view area to select and execute the following menu items.

Other Functions (right-click to view)

Menu Do this

Undo
Redo

Cut
Copy
Paste

Margins The function is not available for Label Printer.

Insert Click Insert.

Direction Select the text object and click either Horizontal Text or Vertical Text to change the

Numbering Select the number or letter within your text and click Numbering to insert an

Change Image Select the image and click Change Image to replace the current image with a

Rotate Rotate objects to 0°, 90°, 180° or 270°.

Order Select one of the objects and click Order, then select Bring to Front, Send to Back,

P-touch Editor... Click P-touch Editor to temporarily use P-touch Editor. For continuous use of

Options Click Options.

Brother Solutions Center Click Brother Solutions Center to go to the website for assistance and information.

About... Click About to learn about the P-touch Editor Lite version.

Exit Click Exit to exit P-touch Editor Lite.

Click Undo to undo the last operation.
Click Redo to redo the last operation.

Select the text area (or object) that you want to cut or copy and select Cut or Copy.
Click in the destination area and select Paste.

Select Text box to insert text into the label.
Select From File to insert an image stored on your computer.
Select Screen Capture to insert the selected area of the computer screen.
Select Symbol to insert one of your computer's built-in symbols.
Select Frame to insert one of P-touch Editor Lite's built-in frames.

direction of the text.

incremented number or letter on each label. Click to the right of the Print button
and click Print Options. Select the Numbering box and enter the number of labels
for printing in the Count field. Click the Print button.

different image.

Bring Forward, or Send Backward to set the order of each object in the layer.

P-touch Editor, press and hold the Editor Lite Button until the Editor Lite LED turns
off.

Select either millimeters (mm) or inches (in)
Select the P-touch Editor Lite language. Restart the application to apply the new
selected "Language".
Select either Display New Value after Printing or Reset to Original Value after
Printing to set the numbering option.

to set the measurement unit setting.

8

53

9

Note

Important

Note

The software can be upgraded to the latest available version using the P-touch Update Software.

• The actual software and the contents of this manual may differ.

• Do not turn off the power when transferring data or updating firmware.

How to Update P-touch Software 9

Updating P-touch Editor and P-touch Address Book (Windows® only) 9

(Windows® only) Before updating P-touch Editor and P-touch Address Book, install the printer driver.

a Start the P-touch Update Software.

 For Windows Vista

®

/ Windows®7

Double-click the [P-touch Update Software] icon.

The following method can also be used to start P-touch Update Software:

Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software].

 For Windows®8 / Windows®8.1

Click [P-touch Update Software] on the [Apps] screen or double-click [P-touch Update Software]
on the desktop.

 For Windows

From the Start button, click [Brother P-touch] - [P-touch Update Software], or double-click [P-touch
Update Software] on the desktop.

®

10

9

54

How to Update P-touch Software

b Click the [Computer software update] icon.

c Select the [Printer] and [Language], select the check boxes next to Cable Label Tool and P-touch

Editor, and then click [Install].

d A message appears indicating that the installation has finished.

9

55

How to Update P-touch Software

Note

For Mac 9

a Double-click the [P-touch Update Software] icon on the desktop.

The following method can also be used to start P-touch Update Software:

Double-click [Macintosh HD] - [Applications] - [P-touch Update Software], and then double-click the
[P-touch Update Software] application icon.

b Click the [Computer software update] icon.

c Select the [Printer] and [Language], select the check box next to P-touch Editor, and then click [Install].
d A message appears indicating that the installation has finished.

9

56

How to Update P-touch Software

Important

Note

Updating P-touch Editor Lite (Windows® only) and the Firmware 9

• Before updating the firmware you must install the printer driver.

• Do not turn off the power when transferring data or updating firmware.

• If another application is running, exit the application.

a Turn on the Label Printer and connect the USB cable.
b Start the P-touch Update Software.

 For Windows Vista

Double-click the [P-touch Update Software] icon.

The following method can also be used to start P-touch Update Software:
Click the Start button, and then select [All Programs] - [Brother P-touch] - [P-touch Update Software].

®

/ Windows®7

 For Windows®8 / Windows®8.1

Click [P-touch Update Software] on the [Apps] screen or double-click [P-touch Update Software]
on the desktop.

 For Windows

®

10

From the Start button, click [Brother P-touch] - [P-touch Update Software], or double-click [P-touch
Update Software] on the desktop.

9

57

How to Update P-touch Software

c Click the [Machine update] icon.

d Select the [Printer], make sure that The machine is connected correctly. message appears, and then

click [OK].

9

58

How to Update P-touch Software

Important

Important

Note

e Select the [Language], select the check box next to the firmware you want to update to, and then click

[Transfer].

Do not turn off the Label Printer or disconnect the cable during data transfer.

f Check the content to be updated, and then click [Start] to begin the update.

The firmware update begins.

Do not turn off the Label Printer or disconnect the cable during the update process.

For Mac 9

a Turn on the Label Printer and connect the USB cable.
b Double-click the [P-touch Update Software] icon on the desktop.

The following method can also be used to start P-touch Update Software:

Double-click [Macintosh HD] - [Applications] - [P-touch Update Software], and then double-click the
[P-touch Update Software] application icon.

9

59

How to Update P-touch Software

Important

Note

c Click the [Machine update] icon.

d Select the [Printer], ensure that [The machine is connected correctly.] appears, and then click [OK].
e Select the [Language], select the check box next to the firmware you want to update to, and then click

[Transfer].

Do not turn off the Label Printer or disconnect the cable during data transfer.

f Check the content you want to update, and then click [Start] to begin the update.

The firmware update begins.

Do not turn off the Label Printer during the update process.

9

60

Section III

Appendix III

Resetting the Label Printer 62
Maintenance 63
Troubleshooting 66
Product Specifications 74

10

Reset the internal memory of your Label Printer to clear all saved label files, or if the Label Printer is not
operating correctly.

Resetting the Label Printer 10

Resetting All Settings to the Factory Settings Using the Label Printer Buttons 10

To reset the Label Printer, perform the following procedure.

a Turn off the Label Printer.
b Press and hold the Power ( ) Button, and then press the Cutter ( ) Button.

The Status LED lights in orange and the Editor Lite LED flashes in green.

c Press the Cutter ( ) Button three times to reset all settings (including device settings) to the factory

settings.
The Status LED lights in orange and the Editor Lite LED lights in green.

Resetting Data Using the Printer Setting Tool 10

You can also use the Printer Setting Tool from your computer to reset all Label Printer settings to the factory
settings.

For more information, see Factory Reset on page 18.

10

62

11

Note

Note

Note

We recommend cleaning your Label Printer on a regular basis to maintain its correct performance.

Always disconnect the AC Power Cord before cleaning the Label Printer.

Maintenance 11

Cleaning the Exterior of the Unit 11

Wipe any dust and marks from the main unit using a soft, dry cloth.

Use a cloth slightly damp with water on difficult to remove marks.

Do not use paint thinner, benzene, alcohol or any other organic solvent.

These may deform or damage the case of your Label Printer.

Cleaning the Print Head 11

The DK Roll (thermal recording paper type) used with the machine is designed to clean the print head
automatically. When the DK Roll passes the print head during printing and label feeding, the print head is
cleaned.

Cleaning the Roller 11

Clean the roller using the Cleaning Sheet (available separately).

The Label Printer contains only one Cleaning Sheet.

When cleaning the roller, be sure to use the Cleaning Sheet supplied exclusively for this Label Printer.
If using other Cleaning Sheet, the surface of the roller may be damaged and may cause a malfunction.

a Turn off the power to the Label Printer.
b Hold the DK Roll Compartment Cover at the sides near the front of the Label Printer and firmly lift up to

open the DK Roll Compartment Cover.

11

63

Maintenance

Note

Note

Note

c Remove the DK Roll.

Be sure to remove the DK Roll before cleaning the roller. The roller cleaning function will not operate
correctly if the DK Roll is not removed.

d Remove Part (B) of the Cleaning Sheet. Insert edge (A) of the Cleaning Sheet into the printing units.

The printed side of the Cleaning Sheet should be facing upwards.

e Close the DK Roll Compartment Cover and turn on the Label Printer.
f Press the Feed ( ) Button for more than one second.

The Cleaning Sheet is ejected.
The adhesive face of the Cleaning Sheet removes any stains or dust on the roller.

• If the Cleaning Sheet is not ejected, press and hold the Feed ( ) Button until the Cleaning Sheet is
ejected.

• Dispose of the Cleaning Sheet after use.

11

64

Maintenance

Cleaning the Label Outlet 11

If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet
with a cloth.

Use a slightly damp cloth on difficult to remove adhesive, if necessary.

11

65

12

Troubleshooting 12

Overview 12

This chapter explains how to resolve typical problems you may encounter when using the Label Printer. If you
have any problems with the Label Printer, first make sure you have performed the following tasks correctly:

 Connect the Label Printer to an AC power outlet. For more information, see Connecting the AC Power

Cord on page 6.

 Remove all protective packaging from the Label Printer.

 Install and select the correct printer driver. For more information, see Installing the Software and Printer

Drivers to a Computer on page 7.

 Connect the Label Printer to a computer or mobile device. For more information, see Connecting the Label

Printer to a Computer on page 7.

 Close the DK Roll Compartment Cover completely.

 Insert a DK Roll correctly. For more information, see Loading the DK Roll on page 4.

If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter,
you are unable to resolve your problem, visit the Brother Solutions Center at support.brother.com

.

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12

Troubleshooting

Printing Problems 12

Problem Solution

The Label Printer does not print, or a
printing error is received.

The Status LED is not lit. • Is the AC Power Cord inserted correctly?

The printed label contains streaks or
poor quality characters, or the label is
not fed correctly.

A data transmission error appears on
the computer.

The label is not ejected correctly after
printing.

I want to cancel the current printing
job.

The print quality is poor. • Is there dirt or lint on the roller preventing it from rolling freely?

After replacing the Roll while the
Add-In feature was activated, the
layout style was not updated.

The P-touch Add-In icon is not

displayed in Microsoft

®

Word.

• Is the cable loose?
Check that the cable is connected securely.

• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.

• Is there enough roll remaining?
Check that there is enough roll remaining.

• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.

• Has a print error or transmission error occurred?
Turn off the Label Printer and then turn it on again. If there is still a problem,
contact your Brother dealer.

• If the Label Printer is connected via a USB hub, try connecting it directly to
the computer. If not, try connecting it to another USB port.

Check that the AC Power Cord is inserted. If it is inserted correctly, try
plugging it into another AC power outlet.

• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head.
If this occurs, clean the roller.
For more information, see Cleaning the Roller on page 63.

• Is the Label Printer in cooling mode (the Status LED is flashing in orange)?
Wait until the Status LED stops flashing and then try printing again.

• Check that the Label Output Slot is not blocked.

• Check that the DK Roll is set correctly by removing the DK Roll and
reinstalling it.

• Ensure that the DK Roll Compartment Cover is closed correctly.

• Make sure that the Label Printer is On, and press the Power ( ) Button.

Clean the roller using the Cleaning Sheet available separately.
For more information, see Cleaning the Roller on page 63.

• Close P-touch Editor to exit the Add-In, and then reactivate the Add-In.

®

• Is Microsoft

• Is Microsoft

Due to program limitations, the Microsoft

the above settings. Quit Microsoft

Word started up from Microsoft® Outlook®?

®

Word chosen as the default editor for Microsoft® Outlook®?

®

Word Add-In does not work with

®

Outlook®, and restart Microsoft® Word.

12

67

Troubleshooting

Problem Solution

Cutter error • If a cutter error occurs, keep the DK Roll Compartment Cover closed and

press the Power ( ) Button. The cutter moves back to the normal position
and the Label Printer turns off automatically.
After the Label Printer is Off, check the label outlet and remove any jammed
labels. Contact Brother Customer Service.

I want to reset the Label Printer.

Press and hold the Cutter ( ) Button while holding the Power ( ) Button
when the Label Printer is turned off. When the Editor Lite LED starts flashing
and the Status LED lights in orange, press the Cutter ( ) Button three times

while continuing to hold the Power ( ) Button. The Label Printer will be reset
to factory settings.

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12

Troubleshooting

Problem Solution

Printed barcodes cannot be read.  Print labels so that barcodes are aligned with the print head as shown

below:

1

3

2

1 Print head

2 Barcodes

3 Printing orientation

 Try using another scanner.

 We recommend printing the Barcode with Print Quality options set to [Give

priority to print quality].

For Windows Vista

To display the [Quality] options, open the printer properties by clicking the
Start button - [Control Panel] - [Hardware and Sound] - [Printers],
right-clicking the Label Printer you want to set up, and then clicking [Printing
Preferences].

For Windows

®

®

7

To display the [Quality] options, open the printer properties by clicking the
Start button - [Devices and Printers], right-clicking the Label Printer you want
to set up, and then clicking [Printing Preferences].

For Windows

®

8 / Windows® 8.1

To display the [Quality] options, open the printer properties by clicking
[Control Panel] in the [Apps] screen - [Hardware and Sound] - [Devices and
Printers], right-clicking the Label Printer you want to set up, and then clicking
[Printing Preferences].

For Windows

®

10

To display the [Quality] options, open the printer properties by clicking the
Start button - [Settings] - [Devices] - [Printers & scanners] - [Devices and
Printers], right-clicking the Label Printer you want to set up, and then clicking
[Printing Preferences].

For Mac

To change the Print Quality options, open the Print dialog box and choose
[Basic] from the print options pop-up menu.

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69

Troubleshooting

Problem Solution

A white vertical line appears when
printed in red.

I want to feed the label.

1 Remove the DK Roll from the Label Printer.

2 Close the DK Roll Compartment Cover completely.

3 Press and hold the Editor Lite Button for more than five seconds. Wait while

the platen roller rotates.

4 When the platen roller stops rotating, load the DK Roll.

The roller will rotate for about 40 seconds.

Press the Feed ( ) Button for one second.

Version Information 12

Problem Solution

I do not know the version number of
the firmware for the Label Printer.

You can use the following procedure.

1 Turn your Label Printer on.

2 Press and hold the Cutter ( ) Button for several seconds to print the report.

I want to confirm whether I am using
the latest version of the software.

When you print this report, recommend a DK Roll with labels 1.1" (29 mm)
or wider and a print length of 2.5" (64 mm).

DK Rolls for 2-color printing cannot be used.

Use the P-touch Update Software to confirm whether you have the latest
version.

For more information about the P-touch Update Software, see How to Update
P-touch Software on page 54.

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70

Troubleshooting

LED Indicators 12

The indicators light and flash to indicate the Label Printer status.

or or

or or

Indicator is lit in the color shown

Indicator is flashing in the color shown

Indicator can be off, lit or flashing in any color

Indicator is off

Status LED Editor Lite LED Condition

Power Off

Power On

Feeding mode

Printing mode

Forward/reverse roller rotation mode

Cutting mode

Cleaning mode

P-touch Editor Lite mode

Print preparation mode

Cancelling job

Receiving data from the computer

Transferring data

The DK Roll Compartment Cover is open. Close the DK Roll
Compartment Cover correctly.

Resetting mode

For more information, see Resetting All Settings to the Factory
Settings Using the Label Printer Buttons on page 62.

12

The Cutter ( ) Button is pressed three times in resetting mode.

System OFF mode

The Cutter ( ) Button is pressed once or twice in resetting mode.

Cooling mode

Data overwrite mode

Boot mode

71

Troubleshooting

Status LED Editor Lite LED Condition

(Once for 2 seconds)

End of DK Roll

Feed error

The DK Roll Compartment Cover was opened while the Label
Printer was in use.

No media error

Incorrect media error

Communication command error

Two-color media high resolution printing error

Cutter error

(Twice for 2 seconds)

System error

12

72

Troubleshooting

Note

Troubleshooting 12

Problem Solution

Received data in buffer Print data is saved in the buffer. If the Label Printer has not received

the complete data, printing will not start.

Turn off the Label Printer, and then turn it on again.

Head is cooling down The thermal head is too hot.

The Label Printer stops and resumes printing only after the thermal
head has cooled down. The head may become too hot if you are
printing a large number of labels.

When the thermal head becomes too hot, it may produce imaging
outside the print area. To avoid or delay overheating, make sure the
Label Printer has adequate ventilation and is not located in an
enclosed space.

If the Label Printer must cool down because it overheated due to
the type of DK Roll you are using or the contents of the label,
printing may take longer than usual.

This condition may occur more often when the Label Printer is
used at high altitude (more than 10,000 ft (3,048 m)) due to a
lower air density available to cool the Label Printer.

Label Printer is in boot mode To resolve the issue, contact your Brother dealer or Brother

customer service for assistance.

DK Roll errors Check the following:

• You are using the correct DK Roll.

• There are enough labels remaining.

• The DK Roll is installed correctly.

I want to reset an error To reset an error:

1 Open the DK Roll Compartment Cover, and then close it.

2 If the error is not reset, press the Cutter ( ) Button.

3 If the error is not reset, turn off the Label Printer, and then turn

it on again.

4 If the error is not reset, contact Brother customer service.

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13

Product Specifications 13

Label Printer Specifications 13

Size

Dimensions Approximately 4.9 (W) x 8.4 (D) x 5.6 (H) in./125.3 (W) x 213 (D) x 142 (H) mm

Weight Approximately 2.53 lb (1.15 kg) (without DK Rolls)

LED Indicators

Editor Lite LED (green), Status LED (green, orange, red)

Buttons

Power Button, Feed Button, Cutter Button, Editor Lite Button

Printing

Method Direct thermal printing via thermal head

Print head 300 dpi / 720 dots

Print resolution Standard: 300 dpi × 300 dpi

High resolution mode: 300 dpi × 600 dpi

Printing speed Max. 5.8"/sec. (148 mm/sec.)

2 color (black and red on white DK roll) Print: Max 0.9"/sec (24 mm/sec)

Actual print speed varies depending on the conditions.

Maximum printing width 2.4" (60 mm)

Interface

USB port Version 2.0 Full Speed (Peripheral)

Power Supply

Power Supply 120 V AC 60 Hz 1.7 A

Auto Power-off Off/10/20/30/40/50/60 Minutes

(To change the Auto Power-off setting, see Changing the Label Printer Settings
on page 13.)

Other

Cutter Durable automatic cutter

Environment Operating

temperature/humidity

Compatible operating systems

See support.brother.com

for a complete and updated list of software.

When running: between 50°F (10°C) and 95°F (35°C) /
between 20% and 80%

The maximum wet bulb temperature: 80.6°F (27°C)

13

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