Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Notice - Disclaimer of Warranties (USA and Canada) ................................................................................... 3
Important Note ...............................................................................................................................................5
Introduction to Your Brother Machine................................................................................................. 6
Before Using Your Machine ........................................................................................................................... 7
Control Panel Overview .................................................................................................................................8
Navigate the Touchscreen............................................................................................................................ 18
Set Default Function Screens ......................................................................................................................19
Copy a Document .....................................................................................................................................192
Enlarge or Reduce Copied Images ............................................................................................................ 194
Make Page Layout Copies (N in 1 or Poster)............................................................................................. 197
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 201
Copy an ID Card ........................................................................................................................................204
Copy in Ink Save Mode ............................................................................................................................. 206
Send a Fax.................................................................................................................................................212
Send a Fax from Your Brother Machine ........................................................................................... 213
Send a Fax Manually........................................................................................................................ 216
Send a Fax at the End of a Conversation ........................................................................................ 217
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 218
Send a Fax in Real Time.................................................................................................................. 221
Send a Fax at a Specified Time (Delayed Fax)................................................................................ 222
ii
Home > Table of Contents
Change the Fax Auto Redial Setting ................................................................................................ 223
Cancel a Fax in Progress ................................................................................................................. 224
Check and Cancel a Pending Fax.................................................................................................... 225
Receive a Fax ............................................................................................................................................ 228
Caller ID ........................................................................................................................................... 286
Voice Over Internet Protocol (VoIP/Telephone Line Interference)....................................................288
External TAD (Telephone Answering Device)................................................................................... 289
External and Extension Telephones ................................................................................................. 293
Brother Web Connect................................................................................................................................. 462
Brother Web Connect Overview....................................................................................................... 463
Online Services Used with Brother Web Connect............................................................................ 464
Conditions for Using Brother Web Connect...................................................................................... 466
Set Up Brother Web Connect........................................................................................................... 470
Scan and Upload Documents Using Brother Web Connect............................................................. 479
Upload a Document from an External Memory Device Using Brother Web Connect ...................... 481
Download and Print Documents Using Brother Web Connect ......................................................... 482
Download and Save a Document to an External Memory Device Using Brother Web Connect...... 485
FaxForward to Cloud or E-mail ........................................................................................................ 486
Google Cloud Print.....................................................................................................................................489
Google Cloud Print Overview ........................................................................................................... 490
Before Using Google Cloud Print ..................................................................................................... 491
Print from Google Chrome™ or Chrome OS™................................................................................. 495
Print from Google Drive™ for Mobile ................................................................................................ 496
Print from Gmail™ Webmail Service for Mobile................................................................................497
Document is Jammed in the Top of the ADF Unit ............................................................................ 545
Document is Jammed inside the ADF Unit....................................................................................... 546
Remove Paper Scraps Jammed in the ADF .................................................................................... 547
Printer Jam or Paper Jam .......................................................................................................................... 548
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) .............................. 549
Paper is Jammed in the Front of the Machine (Jam B Front)........................................................... 554
Paper is Jammed in the Back of the Machine (Jam C Rear) ........................................................... 557
If You Are Having Difficulty with Your Machine .......................................................................................... 560
Paper Handling and Printing Problems ............................................................................................ 561
Telephone and Fax Problems........................................................................................................... 567
Other Problems ................................................................................................................................ 573
Replace the Ink Cartridges......................................................................................................................... 591
Clean Your Brother Machine ...................................................................................................................... 594
Clean the Scanner............................................................................................................................ 595
Clean the Print Head from Your Brother Machine ............................................................................ 597
Clean the Print Head from Your Computer (Windows).....................................................................599
Clean the Print Head from Your Computer (Mac)............................................................................. 601
Clean the Machine's LCD.................................................................................................................602
Clean the Outside of the Machine .................................................................................................... 603
v
Home > Table of Contents
Clean the Machine's Printer Platen .................................................................................................. 604
Clean the Paper Feed Rollers .......................................................................................................... 605
Clean the Base Pad ......................................................................................................................... 607
Clean the Paper Pick-up Rollers ...................................................................................................... 608
Check Your Brother Machine .....................................................................................................................609
Check the Print Quality..................................................................................................................... 610
Check the Print Alignment from Your Brother Machine .................................................................... 613
Check the Ink Volume (Page Gauge)............................................................................................... 615
Monitor Machine Status from Your Computer (Windows) ................................................................ 617
Monitor Machine Status from Your Computer (Mac) ........................................................................ 622
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 624
Change the Print Setting Options to Improve Your Print Results............................................................... 625
Pack and Ship Your Brother Machine ........................................................................................................627
• Notice - Disclaimer of Warranties (USA and Canada)
• Trademarks
• Important Note
1
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicized style emphasizes an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Courier New font identifies messages shown on the machine's LCD.
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2
Home > Before You Use Your Brother Machine > Notice - Disclaimer of Warranties (USA and Canada)
Notice - Disclaimer of Warranties (USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS
OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY,
CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT
APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE
USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S
LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND
REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
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3
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Apple, AirPrint, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc.,
registered in the United States and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
The SDHC Logo is a trademark of SD-3C, LLC.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi-Fi Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome, Chrome OS and Google are
trademarks of Google LLC. Use of these trademarks are subject to Google Permissions.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade
names are those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria® and the Mopria® logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
WordPerfect is a trademark or a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the
United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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• Before You Use Your Brother Machine
4
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
•Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
•In this User's Guide, the LCD messages of the MFC-J995DW are used unless otherwise specified.
•In this User's Guide, the illustrations of the MFC-J995DW are used unless otherwise specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.12.x. Screens on
your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
Related Information
• Before You Use Your Brother Machine
5
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Control Panel Overview
• LCD Overview
• Touchscreen LCD Overview
• Settings Screen Overview
• Navigate the Touchscreen
• Set Default Function Screens
• Access Brother Utilities (Windows)
• USB / Ethernet Port Locations on Your Brother Machine
6
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the Brother software and drivers.
•For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows Firewall and you installed the drivers
using the steps in the installer, the necessary firewall settings have been already set. If you are using any other
personal firewall software, see the User's Guide for your software or contact the software manufacturer.
Related Information
• Introduction to Your Brother Machine
7
Home > Introduction to Your Brother Machine > Control Panel Overview
32
1
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7
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Control Panel Overview
>> MFC-J805DW/MFC-J815DW
>> MFC-J995DW
MFC-J805DW/MFC-J815DW
1. 1.8" Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
2. Mode Buttons
FAX
Press to switch the machine to Fax mode.
SCAN
Press to switch the machine to Scan mode.
COPY
Press to switch the machine to Copy mode.
WEB
Press to switch the machine to Web mode.
3. Settings Buttons
Clear/Back
Press to go back to the previous menu.
Settings
Press to access the main menu.
OK
Press to select a setting.
d or c
Press to adjust the ring volume while the machine is idle.
8
•Press to store Speed Dial and Group numbers in the machine's memory.
•Press to look up and dial numbers that are stored in the machine's memory.
Press to configure the wireless settings while the machine is idle.
a or b
Press to scroll through the menus and options.
d or c
•Press to move the cursor left or right on the LCD.
•Press to either confirm or cancel a procedure which is in progress.
4. Telephone Buttons
Hook
Press before dialing to ensure a fax machine answers, and then press Black Start or Color Start.
If the machine is in Fax/Tel (F/T) mode and you pick up the handset of an external telephone during the
F/T ring (pseudo/double-ring), press Hook to talk.
Redial/Pause
•Press to redial the last number you called.
•Press to select and redial the numbers from the Outgoing Call History or Caller ID History.
•Press to insert a pause when dialing numbers.
5. Dial Pad
•Use to dial fax and telephone numbers.
•Use as a keyboard to enter text or characters.
6.
•Press to stop an operation.
•Press to exit from a menu.
7. Start Buttons
Stop/Exit
Black Start
•Press to start sending faxes in black and white.
•Press to start making copies in black and white.
•Press to start scanning documents (in color or black and white, depending on the scan setting).
Color Start
•Press to start sending faxes in full color.
•Press to start making copies in full color.
•Press to start scanning documents (in color or black and white, depending on the scan setting).
9
8. Power On/Off
3
2
5
41
Press to turn on the machine.
Press and hold
to turn off the machine. The LCD displays [Shutting Down] and stays on for a few
seconds before turning itself off. A connected external telephone or Telephone Answering Device (TAD) will
always remain available.
If you turn off the machine using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
MFC-J995DW
1. NFC (Near Field Communication) symbol
If your Android™ device supports the NFC feature, you can print from your device or scan documents to your
device by touching it to the NFC symbol.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
3. Menu Buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
10
5. Power On/Off
Press to turn on the machine.
Press and hold
few seconds before turning itself off. A connected external telephone or Telephone Answering Device (TAD)
will always remain available.
If you turn off the machine using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
to turn off the machine. The touchscreen displays [Shutting Down] and stays on for a
Related Information
• Introduction to Your Brother Machine
Related Topics:
• Near-Field Communication (NFC)
11
Home > Introduction to Your Brother Machine > LCD Overview
0101
01. 01. 2019
FaxFax
AM
1
2
3
465
LCD Overview
Related Models: MFC-J805DW/MFC-J815DW
The Home screen shows the machine’s status when the machine is idle. When displayed, this indicates that your
machine is ready for the next command.
Home Screen
1.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
2.Wireless Status
Each icon in the following table shows the wireless network status:
The wireless network is connected.
A three-level indicator in the Home screen displays the current wireless signal strength.
The wireless access point cannot be detected.
The wireless setting is disabled.
3.[Ink]
Displays the approximate available ink volume.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color
indicator.
4. Date and Time
Displays the date and time set on the machine.
5. Faxes in Memory
Displays how many received faxes are in the machine's memory.
6. Receive Mode
Displays the current Receive Mode.
When the Distinctive Ring feature is turned on, the LCD displays [D/R].
Related Information
• Introduction to Your Brother Machine
12
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
1
7
5
2
3
4
6
Touchscreen LCD Overview
Related Models: MFC-J995DW
You can switch Home screens by pressing d or c.
From the Home screens, you can access the Shortcuts, Wi-Fi® setup, Settings screens, and Ink levels.
Home Screen
This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1. Date & Time
Displays the date and time set on the machine.
2.
3.[Shortcuts]
Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
US only: While appears, (Quiet Mode) is not displayed.
Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning, Web Connect and
Apps services.
•There are three Shortcuts screens. You can program four shortcuts on each screen.
•To display the other Shortcuts screens, press d or c.
13
4.Wireless Status
8
Each icon in the following table shows the wireless network status:
Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
The wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point/router cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
5.[Settings]
Press to access the [Settings] menu.
6.
[Ink]
Displays the approximate available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color
indicator.
New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(An internet connection is needed, and data rates may apply.)
Press to view the details.
14
9. Warning icon
9
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
Related Information
• Introduction to Your Brother Machine
Related Topics:
• Reduce Printing Noise
• Check the Ink Volume (Page Gauge)
• Settings Screen Overview
• Error and Maintenance Messages
15
Home > Introduction to Your Brother Machine > Settings Screen Overview
4
1
3
2
6
7
8
5
Settings Screen Overview
Related Models: MFC-J995DW
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Ink Volume]
•[Ink Cartridge Model]
•[Print Setting Options]
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On],
displayed.)
3. [Fax Preview]
Displays the Fax Preview setting.
Press to access the [Fax Preview] menu.
4. Receive Mode
Displays the current Receive Mode.
5. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
6. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator
signal strength.
7. [Tray Setting]
Press to access the [Tray Setting] menu.
Use these options to change the paper size and type.
8. [All Settings]
Press to access a menu of all of your machine's settings.
is displayed on the Home screen. (US only: when is not
on the screen displays the current wireless
16
Related Information
• Introduction to Your Brother Machine
Related Topics:
• Touchscreen LCD Overview
• Check the Ink Volume (Page Gauge)
• Distinctive Ring
17
Home > Introduction to Your Brother Machine > Navigate the Touchscreen
Navigate the Touchscreen
Related Models: MFC-J995DW
Using your finger, press dc or ab on the LCD to display and access the machine options.
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
Related Information
• Introduction to Your Brother Machine
18
Home > Introduction to Your Brother Machine > Set Default Function Screens
Set Default Function Screens
Related Models: MFC-J995DW
You can set the Scan default screen using the Screen Settings.
2. Press a or b to display the scan options, and then select the option you want to set as the default screen.
3. Press .
Related Information
• Introduction to Your Brother Machine
19
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows)
Access Brother Utilities (Windows)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•Windows 7
Click
•Windows 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•Windows 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows 10
Click
2. Select your machine.
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if using a touch-based
3. Select the operation you want to use.
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows)
20
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows) > Uninstall the Brother
Software and Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows)
1. Do one of the following:
•Windows 7
Click
•Windows 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•Windows 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows 10
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
(Start) > All Programs > Brother > Brother Utilities.
(if using a touch-based
> Brother > Brother Utilities.
Related Information
• Access Brother Utilities (Windows)
21
Home > Introduction to Your Brother Machine > USB / Ethernet Port Locations on Your Brother Machine
1
USB / Ethernet Port Locations on Your Brother Machine
The USB and Ethernet ports are located inside the machine (Ethernet ports are available only for certain
models).
•When connecting the USB or Ethernet cable, follow the instructions in the installation process.
•To install the Full Driver & Software Package necessary for operating your machine, insert the Brother
installation disc into your computer, or go to your model's Downloads page on the Brother Solutions
Center at
1. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the
open position.
support.brother.com.
2. Locate the correct port (based on the cable you are using) inside the machine as shown.
Carefully guide the cable through the cable channel and out the back of the machine.
3. Gently close the scanner cover using both hands.
22
Related Information
• Introduction to Your Brother Machine
23
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