Please complete the following information for future
reference:
Model Number: MFC-9970CDW
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Safety and LegalRead this Guide first. Please read the
Safety Instructions before you set up
your machine. See this Guide for
trademarks and legal limitations.
Quick Setup GuideFollow the instructions for setting up
your machine and installing the drivers
and software for the operating system
and connection type you are using.
Basic User's GuideLearn the basic Fax, Copy, Scan and
Direct Print operations and how to
replace consumables. See
troubleshooting tips.
Advanced User's GuideLearn more advanced operations: Fax,
Copy, security features, printing reports
and performing routine maintenance.
Software User's GuideFollow these instructions for Printing,
Scanning, Network Scanning, Remote
Setup, PC-Fax, and using the Brother
ControlCenter utility.
Network GlossaryThis Guide provides basic information
about advanced network features of
Brother machines along with
explanations about general networking
and common terms.
Printed / In the box
Printed / In the box
Printed / In the box
For
HUN/BUL/ROM/POL/SVK/CZE:
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
PDF file /
Documentation CD-ROM /
In the box
Network User's GuideThis Guide provides useful information
about wired and wireless network
settings and security settings using the
Brother machine. You can also find
supported protocol information for your
machine and detailed troubleshooting
tips.
PDF file /
Documentation CD-ROM /
In the box
i
Table of Contents
(BASIC USER’S GUIDE)
1General information1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide, Software User’s Guide and
The Advanced User's Guide explains the following features and operations.
You can view the Advanced User's Guide on the Documentation CD-ROM in the box.
1General Setup
Memory storage
Automatic daylight savings time
Ecology features
LCD screen
Mode Timer
2Security features
Secure Function Lock 2.0
Setting Lock
Restricting dialling
3Sending a fax
Additional sending options
Additional sending operations
Polling overview
4Receiving a fax
Remote Fax Options (black & white only)
Additional receiving operations
Polling overview
ARoutine maintenance
Cleaning and checking the machine
Replacing periodic maintenance parts
Packing and shipping the machine
BOptions
Optional paper tray (LT-300CL)
Memory board
CGlossary
DIndex
5Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6Printing reports
Fax reports
Reports
7Making copies
Copy settings
vi
1
1
General information1
Using the
documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation1
The following symbols and conventions are
used throughout the documentation.
BoldBold style identifies keys on the
machine control panel or
computer screen.
ItalicsItalicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
1
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
Note
Accessing the
Advanced User’s
Guide, Software User’s
Guide and Network
User’s Guide
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Fax, Copy,
Printer, Scanner, PC-Fax and Network.
When you are ready to learn detailed
information about these operations, read the
Advanced User's Guide, Software User’s
Guide, Network User’s Guide, and
Network Glossary that are on the
Documentation CD-ROM.
Viewing Documentation1
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
c Click your country.
1
d Point to your language, point to
View Guide, and then click the guide
you want to read.
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
General information
1
Note
Note
Presto! PageManager User’s Guide
• (Windows® users only) Your web browser
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to be
displayed correctly, you must click on
Allow Blocked Content, then click on
Yes in the Security Warning dialog box.
• (Windows
®
users only)1 For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
How to find Scanning instructions1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
(Macintosh)
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 4 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
section in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide on the
Documentation CD-ROM.
Network Scanning
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows
®
)
The complete ScanSoft™
PaperPort™12SE with OCR How-toGuides can be viewed from the Help
section in the ScanSoft™
PaperPort™12SE application.
3
Chapter 1
Accessing Brother
Support (Windows®)1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
These 20 keys give you instant access to 40
previously stored numbers.
21-40b
The 21-40b lets you access One Touch
numbers 21 to 40 when held down.
2LCD
This is a Touchscreen LCD. You can access
the menus and options by pressing buttons
displayed on the screen.
3 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
4Dialpad
5Stop/Exit
6Start:
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
This function transfers to the touchscreen
when you store quick dial numbers.
The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call.
Stops an operation or exits from a menu.
Colour
Lets you start sending faxes or making copies
in full colour.
Mono
Lets you start sending faxes or making copies
in black & white.
6
General information
1
03
2345
678
01.01.2011 15:15
Fax
MENU
Address
Book
Secure
Print
Direct
Print
7 FAX keys:
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T fast double-ring.
When connected to a PBX, you can use this
key to gain access to an outside line, to recall
an operator, or to transfer a call to another
extension.
Redial/Pause
Machine StatusDescription
Ready Mode
The machine is ready to
print, in sleep mode, there
is no print data, or the
power switch is off.
Receiving Data
The machine is either
receiving data from the
computer, processing data
in memory, or printing data.
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
8 Print Data / Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
Green (blinking)
Data Remaining
in Memory
Green
Print data remains in the
machine memory.
LCD shows Cancel Printing (All).
Also, this key will flash depending on the
machine’s status.
7
Chapter 1
03
1
111098
2435 6 7
01.01.2011 15:15
Fax
Address
Book
Secure
Print
Setting Lock
Direct
Print
MENU
LCD Touchscreen1
The LCD Touchscreen shows the current
machine status when the machine is idle.
1 Date and Time
Lets you see date and time.
2MENU
Lets you access the main menu.
3 Fax duplex (2–sided) receiving indicator
Appears when duplex printing is set to on for
received faxes.
4 Secure Print
Lets you access the secure print menu.
Active only when the machine has secure print
data.
5 Fax in memory
Shows how many received faxes are in the
memory.
6 Wireless Status
In FAX mode and SCAN mode a four level
indicator shows the current wireless signal
strength if you are using a wireless connection.
8 Direct Print
Lets you print data from a USB flash memory
drive or a digital camera supporting mass
storage directly to the machine. (See Printing
data directly from the USB Flash memory drive
or digital camera supporting mass storage
on page 53.)
Active only when you insert a USB flash
memory drive or digital camera in the
machine's USB direct interface.
9 Security indicator
Shows machine's security status. Appears
when you turn on Secure Function Lock or
Setting Lock.
10 Warning icon
Appears when there is an error or maintenance
message; press the Warning icon to view it,
and then press Stop/Exit to return to the
Ready screen.
11 Address Book
Lets you search the number you want to
fax/dial/E-mail/I-Fax.
0Max
7 Current Receive Mode
Lets you see the current receive mode.
Fax (Fax only)
F/T (Fax/Tel)
TAD (External TAD)
Mnl (Manual)
8
General information
1
IMPORTANT
General Setup
Fax
Printer
Print Reports
MENU
Mode Timer
Tray Setting
Volume
Ecology
MENU
General Setup
Backlight
Dim Timer
Light
Off
MENU > General Setup
LCD Settings
Light
Dark
Med
MEMU > General Setup > LCD Settings
Backlight
Basic Operations1
To operate the Touchscreen use your finger
to press the menu or option button directly on
the LCD screen.
To display and access all the screen menus
or options in a setting, press a b or d c to
scroll through them.
Press to return to the previous menu.
DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
The following steps show how to change a
setting in the machine. In this example the
LCD back light setting is changed from
Light to Dark.
a Press MENU.
d Press Backlight.
e Press Dark.
f Press Stop/Exit.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display LCD Settings.
Press LCD Settings.
9
Chapter 1
Volume settings1
Ring volume1
You can choose a range of ring volume
levels, from High to Off.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Volume.
Press Volume.
d Press Ring.
e Press Low, Med, High or Off.
f Press Stop/Exit.
Beeper volume1
Speaker volume1
You can choose a range of speaker volume
levels, from High to Off.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Volume.
Press Volume.
d Press Speaker.
e Press Low, Med, High or Off.
f Press Stop/Exit.
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Volume.
Press Volume.
d Press Beeper.
e Press Low, Med, High or Off.
f Press Stop/Exit.
10
2
2
WARNING
Loading paper2
Loading paper and
print media
The machine can feed paper from the
standard paper tray, optional lower tray or
multi-purpose tray.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by pressing the
buttons on the Touchscreen.
Loading paper in the standard
paper tray2
You can load up to 250 sheets for Tray 1 and
500 sheets for the optional lower tray
(Tray 2). Paper can be loaded up to the
maximum paper mark (b b b) on the sliding
paper width guide. (For recommended paper
to use, see Paper capacity of the paper trays
on page 22.)
Printing on plain paper, thin paper or
recycled paper from the standard
2
paper tray (Tray 1)2
a Pull the paper tray completely out of the
machine.
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed.
11
Chapter 2
1
1
b While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size you are loading in
the tray. Make sure that the guides are
firmly in the slots.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
c Fan the stack of paper well to avoid
paper jams and misfeeds.
12
f Lift up the support flap (1) to prevent
paper from sliding off the face-down
output tray or remove each page as
soon as it comes out of the machine.
1
Loading paper
2
1
Loading paper in the
multi-purpose tray (MP tray)2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, bond paper, glossy paper, labels,
or envelopes. (For recommended paper to
use, see Paper capacity of the paper trays
on page 22.)
Printing on plain paper, bond paper,
labels or glossy paper from the MP
tray
a Open the MP tray and lower it gently.
b Pull out the MP tray support and unfold
the flap (1).
2
13
Chapter 2
Note
2
1
c Put paper in the MP tray and make sure:
The paper stays under the maximum
paper mark (1).
The top of paper edge is positioned
between the arrows (2).
The side to be printed on must be
face up with the leading edge (top of
the paper) in first.
d Lift up the support flap to prevent paper
from sliding off the face-down output
tray, or remove each page as soon as it
comes out of the machine.
When you are using glossy paper, put only
one sheet at a time in the MP tray to avoid
a paper jam.
14
Loading paper
2
1
Printing on envelopes and thick paper
from the MP tray2
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
a Open the MP tray and lower it gently.
b Pull out the MP tray support and unfold
the flap (1).
c Lift up the support flap to prevent
envelopes or thick sheets of paper from
sliding off the face-down output tray. If
the support flap is closed you should
remove each envelope as soon as it
comes out of the machine.
d Put up to 3 envelopes or up to 25 sheets
of thick paper (163 g/m
2
) in the MP tray.
If you add more envelopes or paper it
may cause a jam. Make sure:
The top edge of the envelope is
positioned between the arrows (1).
The side to be printed on must be
face up.
15
Chapter 2
Note
1
f Pull down the two grey levers, one on
the left-hand side and one on the righthand side, to the envelope position as
shown in the illustration below.
e Open the back cover (Face-up output
tray).
g Close the back cover.
h Send the print data to the machine.
i When you have finished printing, open
the back cover and reset the two grey
levers which were pulled down in
step f back to their original positions.
• Remove each printed envelope
immediately to prevent a paper jam.
• If your thick paper curls during printing, put
only one sheet at a time in the MP tray and
open the back cover (face-up output tray)
to let the printed pages exit to the face-up
output tray.
16
Loading paper
2
2
2
1
1
Unscannable and unprintable areas2
The figures below show maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size or settings in the application you are
using.
UsageDocument
Size
Top (1)
Bottom (1)
Left (2)
Right (2)
Fax (Sending)Letter3 mm4 mm
A43 mm3 mm
*
Copy
*
a single copy
Letter4 mm4 mm
A44 mm4 mm
or a 1 in 1 copy
ScanLetter3 mm3 mm
A43 mm3 mm
PrintLetter4 mm4 mm
A44 mm4 mm
17
Chapter 2
Note
Note
Paper settings2
Paper Size and Type2
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
You can use the following sizes of paper for
printing copies: A4, Letter, Legal, Executive,
A5, A5 L, A6, B5, B6 and Folio and the
following sizes for printing faxes: A4, Letter,
Legal or Folio (8.5 in. × 13 in.).
Following on the paper size setting, you can
set up the machine for the type of paper you
are using. This will give you the best print
quality.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
e Press d or c to display the paper size
options.
Press A4, Letter, Legal,
Executive, A5, A5 L, A6, B5, B6,
Folio or Any.
• The Any option appears only when you
choose the MP tray.
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting. You cannot use the Any
Paper Size selection for the MP tray when
making N in 1 copies. You must choose
one of the other available Paper Size
selections for the MP tray.
• A5 L and A6 size are not available for
Tray#2.
f Press Thin, Plain, Thick, Thicker,
Recycled Paper or Glossy.
g Press Stop/Exit.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Do one of the following:
To set the paper type for the
MP Tray press a or b to display
MP Tray.
Press MP Tray
To set the paper type for Tray#1
press a or b to display Tray#1.
Press Tray#1
To set the paper type for Tray#2
press a or b to display Tray#2.
Press Tray#2
optional tray.
1
The Tray#2 button will be selectable if the
optional tray is inst alled.
1
if you installed the
You can choose Glossy for the
MP Tray.
18
Loading paper
2
Note
Note
Tray Use in copy mode2
You can change the priority tray that the
machine will use for printing copies.
When you choose Tray#1 Only, MP Only
or Tray#2 Only
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
To change the tray setting follow the
instructions below:
1
, the machine pulls the
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Press a or b to display
Tray Use:Copy.
Press Tray Use:Copy.
e Press Tray#1 Only, Tray#2 Only
MP Only, MP>T1>T2
1
The Tray#2 Only or T2 appears only if the
optional tray is installed.
1
or T1>T21>MP.
1
f Press Stop/Exit.
• When loading the documents in the ADF
and MP>T1>T2 or T1>T2>MP is selected,
the machine looks for the tray with the
most suitable paper and pulls paper from
that tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
Tray Use in fax mode2
You can change the default tray that the
machine will use for printing received faxes.
When you choose Tray#1 Only, MP Only
or Tray#2 Only
paper only from that tray. If the selected tray
is out of paper, No Paper will appear on the
LCD. Insert the paper in the empty tray.
When you choose T1>T2
pulls paper from Tray #1 until it is empty, then
from Tray #2, and then from the MP tray.
When you choose MP>T1>T2
pulls paper from the MP tray until it is empty,
then from Tray #1, and then from Tray #2.
• You can use four sizes of paper for
printing faxes: A4, Letter, Legal or Folio.
When a suitable size is not in any of the
trays received faxes will be stored in the
machine’s memory and Size mismatch
will appear on the LCD. (For details, see
,
Error and maintenance messages
on page 111.)
• If the tray is out of paper and received
faxes are in the machine’s memory,
No Paper will appear on the LCD. Insert
paper in the empty tray.
1
, the machine pulls the
1
>MP, the machine
1
, the machine
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
d Press a or b to display Tray Use:Fax.
Press Tray Use:Fax.
e Press Tray#1 Only, Tray#2 Only
MP Only, MP>T1>T2
1
The Tray#2 Only or T2 appears only if the
optional tray is installed.
1
or T1>T21>MP.
1
f Press Stop/Exit.
19
,
Chapter 2
Tray Use in print mode2
You can change the default tray the machine
will use for printing from your computer.
a Press MENU.
b Press a or b to display
General Setup.
Press General Setup.
c Press a or b to display Tray Setting.
Press Tray Setting.
d Press a or b to display
Tray Use:Print.
Press Tray Use:Print.
e Press Tray#1 Only, Tray#2 Only
MP Only, MP>T1>T2
1
The Tray#2 Only or T2 appears only if the
optional tray is inst alled.
1
or T1>T21>MP.
f Press Stop/Exit.
1
,
20
Loading paper
2
Acceptable paper and
other print media2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, glossy paper,
labels or envelopes.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
Recommended paper and
print media2
Paper TypeItem
Plain paper
Recycled Paper
LabelsAvery laser label L7163
EnvelopeAntalis River series (DL)
Glossy Paper
Xerox Premier TCF 80 g/m
Xerox Business 80 g/m
Xerox Recycled Supreme
2
80 g/m
International Paper Rey
Color Laser Gloss 140g/m
A4
2
2
2
Type and size of paper2
The machine feeds paper from the installed
standard paper tray, multi-purpose tray or
optional lower tray.
The name for the paper trays in the
printer driver in this Guide are as
follows:2
Tray and optional unitName
Standard paper trayTray 1
Multi-purpose trayMP Tray
Optional lower trayTray 2
21
Chapter 2
Paper capacity of the paper trays2
Paper sizePaper typesNo. of sheets
Paper Tray
(Tray 1)
A4, Letter, Legal, B5,
Executive, A5,
Plain paper, Thin paper
and Recycled paper
up to 250 [80 g/m
2
]
A5 (Long Edge), A6, B6,
1
Folio
Multi-purpose Tray
(MP Tray)
Width: 69.8 to 216 mm
Length: 116 to 406.4 mm
Plain paper, Thin paper,
Thick paper,
Thicker paper,
Bond paper,
50 sheets [80 g/m
3 Envelopes
1 Glossy paper
2
]
Recycled paper,
Envelopes, Labels and
Glossy paper
Optional Lower Tray
(Tray 2)
1
Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm)
A4, Letter, Legal, B5,
Executive, A5, B6,
1
Folio
Plain paper, Thin paper
and Recycled paper
up to 500 [80 g/m
2
]
Recommended paper specifications2
The following paper specifications are suitable for this machine.
Basis weight
75-90 g/m
Thickness80-110 μm
RoughnessHigher than 20 sec.
Stiffness
90-150 cm
Grain directionLong grain
Volume resistivity
Surface resistivity
Filler
10e
10e
CaCO
Ash contentBelow 23 wt%
BrightnessHigher than 80%
OpacityHigher than 85%
2
3
/100
9
-10e11 ohm
9
-10e12 ohm-cm
(Neutral)
3
Use paper made for plain paper copying.
2
Use paper that is 75 to 90 g/m
.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
22
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