Brother MFC-9970CDW Quick Setup Guide

Quick Setup Guide

WARNING

CAUTION

Start Here

Please read Safety and Legal Booklet first before you set up your machine. Then, please read this Quick Setup Guide for the correct setup and installation. To view the Quick Setup Guide in other languages, please visit http://solutions.brother.com/

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION result in minor or moderate injuries.

indicates a potentially hazardous situation which, if not avoided, may

MFC-9970CDW

Unpack the machine and check the components

Installation CD-ROM,

Documentation CD-ROM

Accessory Order Form

(USA only)

Product Registration

Sheet

(USA only)

Starter Toner Cartridges

(pre-installed)

(Black, Cyan, Magenta and

Yellow)

AC Power Cord Basic User's Guide Quick Setup Guide

Waste Toner Box

(pre-installed)

Drum Unit

(pre-installed)

Telephone Line Cord Safety and Legal Booklet

Belt Unit

(pre-installed)

USA/CAN Version 0

WARNING

• Plastic bags are used in the packaging of your machine. Plastic bags are not toys. To avoid danger of

Note

15.70 in. (400 mm)

4.00 in. (100 mm)

9.84 in. (250 mm)

suffocation, please keep these bags away from babies and children and dispose of them properly.

• This machine is heavy and weighs approximately 62.8 lb. (28.5 kg). To prevent possible injuries at least two people should lift the machine. Be careful not to pinch your fingers when you put the machine down.

• If you use a Lower Tray, carry it separately from your machine.

• Keep a minimum gap around the machine as shown in the illustration.

• The components included in the box may differ depending on your country.

• We recommend that you save the original packaging.

• If for any reason you must ship your machine, carefully repack the machine in the original packaging to avoid any damage during transit. The machine should be adequately insured with the carrier. For how to repack the machine, see Packing and shipping the machine in the Advanced User's Guide.

• The interface cable is not a standard accessory. Buy the appropriate interface cable for the interface you want to use (USB or Network).

USB cable

• It is recommended to use a USB 2.0 cable (Type A/B) that is no longer than 6 feet (2 meters).

• DO NOT connect the interface cable at this time. Connecting the interface cable is done during MFL-Pro installation process.

Network cable

Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network.

Remove the packing

CAUTION

IMPORTANT

material from the

DO NOT connect the AC power cord yet.

machine

a Remove the packing tape from the outside of

the machine.

b Open the MP tray a, and remove the plastic

sheet b from the MP tray support, then close the MP tray.

d Hold the green handle of the drum unit a and

pull it out until it stops.

e Gently pull the orange packing material

towards the front of the machine to remove it.

c Press the front cover release button and open

the front cover. Remove the silica gel pack a.

DO NOT eat the Silica Pack. Discard immediately.

f Remove the packing tape and the 4 orange

packing pieces.

g Push the drum unit firmly back into the

machine.

h Close the front cover of the machine.

Load paper in the paper

tray

a Pull the paper tray completely out of the

machine.

b While pressing the green paper-guide release

lever a, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

d Put paper in the tray and make sure:

 The paper is below the maximum paper

mark (bbb) a. Over filling the paper tray will cause paper

jams.

 The side to be printed on must be face down.  The paper guides touch the sides of the

paper so it will feed properly.

e Put the paper tray firmly back in the machine.

Make sure that it is completely inserted into the machine.

c Fan the stack of paper well to avoid paper jams

and misfeeds.

For more information about recommended paper, see Recommended paper and print media in the Basic User's Guide.

Connect the power cord

WARNING

IMPORTANT

Note

DO NOT connect the interface cable yet.

and telephone line

a Connect the AC power cord to the machine,

and then plug it into an AC power outlet.

b Remove the label covering the machine's

power switch, and then switch the machine on.

The machine must be grounded using a 3-prong plug.

Since the machine is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power cord connected to your machine when you connect it to a telephone line. Similarly, you can protect yourself when you want to move your machine by disconnecting the telephone line first and then the power cord.

If you are sharing one telephone line with an external telephone, connect it as shown below.

Before you connect the external telephone, remove the protective cap a from the EXT. jack on the machine.

c Connect the telephone line cord. Connect one

end of the telephone line cord to the jack on the machine marked LINE and the other end to a modular wall jack.

The telephone line cord MUST be connected to the jack on the machine marked LINE.

1 Extension telephone 2 External telephone

Note

If you are sharing one telephone line with an

external telephone answering machine, connect it as shown below.

Before you connect the external telephone answering machine, remove the protective cap a from the EXT. jack on the machine.

Set the receive mode to External TAD if you have an external answering machine. See Choose the correct Receive

Mode on page 7. For additional details, see Connecting an external TAD (telephone answering device) in the Basic User's Guide.

Choose your language

(if needed)

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Local Language.

Press Local Language.

d Press your language. e Press Stop/Exit.

Choose the correct Receive Mode

The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the Brother machine.

Will you be using a Distinctive Ring number for receiving faxes?

Brother uses the term “Distinctive Ring” but telephone companies may have other names for this service such as Custom Ringing, RingMaster, Personalized Ring, Teen Ring, Ident-A-Call, and Smart Ring. See Distinctive Ring in the Basic User's Guide for instruction on setting up your machine using this feature.

Will you be using Voice Mail on the same telephone line as your Brother machine?

If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. See Voice Mail in the Basic User's Guide for instructions on setting up your machine using this service.

Will you be using a Telephone Answering Device on the same telephone line as your Brother machine?

Your external telephone answering device (TAD) will automatically answer every call. Voice messages are stored on the external TAD and fax messages are printed. Choose External TAD as your receive mode. See the instructions below.

Will you be using your Brother machine on a dedicated fax line?

Your machine automatically answers every call as a fax. Choose Fax Only as your receive mode. See the instructions below.

Will you be using your Brother machine on the same line as your telephone?

Do you want to receive voice calls and faxes automatically?

The Fax/Tel receive mode is used when sharing the Brother machine and your telephone on the same line. Choose Fax/Tel as your receive mode. See the instructions below. Important Note: You cannot receive voice messages on either Voice Mail or an answering machine when choosing the Fax/Tel mode.

Do you expect to receive very few faxes?

Choose Manual as your receive mode. You control the telephone line and must answer every call yourself. See the instructions below.

For details, see Using receive modes in the Basic User's Guide.

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Receive Mode.

Press Receive Mode.

d Press your receive mode. e Press Stop/Exit.

Set the LCD brightness

Set the date and time

If you are having difficulty reading the LCD, try changing the brightness setting.

(if needed)

a Press MENU. b Press a or b to display General Setup.

Press General Setup.

c Press a or b to display LCD Settings.

Press LCD Settings.

d Press Backlight. e Press Light, Med or Dark. f Press Stop/Exit.

The machine displays the time, and if you set up the station ID the date and time will be added to each fax you send.

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Date&Time.

Press Date&Time.

d Press Date&Time again. e Enter the last two digits of the year using the

buttons on the Touchscreen, and then press OK.

(e.g. Enter 1, 1 for 2011.)

f Enter the two digits for the month using the

buttons on the Touchscreen, and then press OK.

(e.g. Enter 0, 3 for March.)

g Enter the two digits for the day using the

buttons on the Touchscreen, and then press OK.

(e.g. Enter 2, 5 for 25th.)

h Enter the time in 24-hour format using the

buttons on the Touchscreen, and then press OK.

(e.g. Enter 1, 5, 2, 5 for 3:25 P.M.)

i Press Stop/Exit.

Set your Station ID

Note

The machine displays the date and time, and if you set up the Station ID, it will add it to each fax you send.

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Station ID.

Press Station ID.

d Enter your fax number (up to 20 digits) using

the buttons on the Touchscreen, and then press OK.

e Enter your telephone number (up to 20 digits)

using the buttons on the Touchscreen, and then press OK. (If your telephone number and fax number are the same, enter the same number again.)

If you make a mistake and want to start again, press Stop/Exit and go back to step a.

(USA only) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business, other entity or individual. To program this information into your machine, see Set the date and

time on page 8 and Set your Station ID on page 9.

f Use the buttons on the Touchscreen to enter

your name (up to 20 characters), and then press OK.

• To enter numbers or special letters, press repeatedly until the character you want to enter appears, then press the character you want.

• If you need to enter a character that is on the same button as the last character, press c to move the cursor to the right.

• If you entered a letter incorrectly and want to change it, press d or c to move the cursor to the

incorrect character, and press .

• To enter a space, press or .

For more details, see Entering text in the Basic User's Guide.

g Press Stop/Exit.

Fax Transmission Report

Note

Set the telephone line

Your Brother machine is equipped with a Transmission Verification Report that can be used as confirmation that you sent a fax. This report lists the name or fax number of the receiving party, the date, time, and duration of the transmission, the number of pages transmitted, and whether or not the transmission was successful. If you want to use the Fax Transmission Report feature see Printing reports in the Advanced User's Guide.

Set tone or pulse dialing

Your machine comes set for Tone dialing service. If you have Pulse dialing service (rotary), you need to change the dialing mode.

a Press MENU.

mode (Canada only)

If you are connecting the machine to a VoIP service (over the Internet) you need to change the compatibility setting.

If you are using an analog telephone line you can skip this step.

compatibility

a Press MENU. b Press a or b to display Fax.

Press Fax.

c Press a or b to display Miscellaneous.

Press Miscellaneous.

d Press Compatibility. e Press Basic(for VoIP). f Press Stop/Exit.

b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Tone/Pulse.

Press Tone/Pulse.

d Press Pulse (or Tone). e Press Stop/Exit.

Dial Prefix

Note

Automatic Daylight

The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your phone system requires a 9 to dial an outside number this setting will automatically dial 9 for every fax you send.

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Dial Prefix.

Press Dial Prefix.

d Press On. e Press Dial Prefix. f Enter the prefix number (up to 5 digits) using

the buttons on the Touchscreen, and then press OK.

You can set the machine to change automatically for daylight savings time. It will reset itself forward one hour in the Spring and backward one hour in the Fall.

Savings Time

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Date&Time.

Press Date&Time.

d Press Auto Daylight. e Press On (or Off). f Press Stop/Exit.

Set the Time Zone

• You can use the number 0 to 9, #, l and !.

• You cannot use ! with any other numbers or characters.

• If your telephone system requires a timed break recall (hookflash), press Hook to enter the break.

• If the pulse dialing mode is on, # and l are not available to use. (Canada only)

g Press Stop/Exit.

You can set the time zone (not summer time but standard time) on the machine for your location. For example, the time zone for Eastern Time in the USA and Canada is UTC-05:00.

a Press MENU. b Press a or b to display Initial Setup.

Press Initial Setup.

c Press a or b to display Date&Time.

Press Date&Time.

d Press Time Zone. e Press + or - to set your time zone.

Press OK.

f Press Stop/Exit.

Send in the Product

Note

Registration and Test

You can also register your product online using the On-Line Registration link from the installation CD-ROM or visit http://www.brother.com/registration/

Sheet (USA only)

a Fill out the Product Registration and Test

Sheet.

b Put the sheet face up in the ADF (Automatic

Document Feeder) or face down on the scanner glass.

c Make sure (FAX) is illuminated in Blue. d Enter the toll-free fax number: 1-877-268-9575.

e Press Black Start or Color Start.

You will receive a confirmation fax of your Product Registration.

Windows

USB

Macintosh

Windows

Macintosh

Wired Network

Wireless Network

Windows

Macintosh

Choose your connection type

Note

These installation instructions are for Windows® 2000 Professional, Windows® XP Home/Windows® XP

Professional, Windows

10.4.11, 10.5.x and 10.6.x).

For Windows Server® 2003/2003 x64 Edition/2008/2008 R2, visit your model page at http://solutions.brother.com/

XP Professional x64 Edition, Windows Vista®, Windows® 7, and Mac OS X (versions

For USB Interface Users

Windows®, go to page 14 Macintosh, go to page 16

For Wired Network

Windows®, go to page 18 Macintosh, go to page 21

For Wireless Network

You can download the latest drivers and utilities for your machine from the Brother Solutions Center at http://solutions.brother.com/

Windows® and Macintosh, go to page 23

USB

IMPORTANT

Note

For USB Interface Users

(Windows Windows Vista

2000 Professional/XP/XP Professional x64 Edition/

/Windows® 7)

Windows

Before you install

a Make sure that your computer is ON and you

are logged on with Administrator rights.

• If there are any programs running, close them.

• The screens may differ depending on your operating system.

The installation CD-ROM includes ScanSoft™ PaperPort™ 12SE. This software supports Windows x64 Edition (SP2 or greater), Windows Vista (SP2 or greater) and Windows latest Windows MFL-Pro Suite. For Windows greater) users, when the ScanSoft™ PaperPort™ 11SE download screen appears during the installation of MFL-Pro Suite, follow the on-screen instructions.

XP (SP3 or greater), XP Professional

Service Pack before installing

7. Update to the

2000 (SP4 or

Install MFL-Pro Suite

a Put the installation CD-ROM into your

CD-ROM drive. If the model name screen appears, choose your machine. If the language screen appears, choose your language.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b Click Initial Installation and then Install

MFL-Pro Suite.

c Click Yes if you accept the license agreements.

b Turn off the machine and make sure the USB

interface cable is NOT connected to the machine. If you have already connected the cable, disconnect it.

• If the installation does not continue automatically, open the top menu again by ejecting and then reinserting the CD-ROM or double-click the start.exe program from the root folder, and continue from step b to install MFL-Pro Suite.

• For Windows Vista when the User Account Control screen appears, click Allow or Yes.

• If you want to install the PS driver (BR-Script3 printer driver), choose Custom Install and then follow the on-screen instructions.

and Windows®7 users,

d Follow the on-screen instructions until this

screen appears.

USB

Windows

USB

Macintosh

IMPORTANT

Note

Finish

Note

e Connect the USB cable to the USB connector

marked with the symbol on your machine and then connect the cable to your computer.

f Turn the machine on, and follow the on-screen

instructions to complete setup.

DO NOT cancel any of the screens during the installation. It may take a few seconds for all screens to appear.

Windows

• For Windows Vista® and Windows®7 users,

when the Windows Security screen appears, click the check box and click Install to complete the installation correctly.

• If an error message appears during the

software installation, run the Installation

Diagnostics located in start/All Programs/Brother/MFC-XXXX

(where MFC-XXXX is your model name).

The installation is now complete.

• Depending on your security settings, a Windows Security or antivirus software window may appear when using the machine or its software. Please allow or permit the window to continue.

• XML Paper Specification Printer Driver The XML Paper Specification Printer Driver is the most suitable driver for Windows Vista

Windows applications that use the XML Paper Specification documents. Please download the latest driver by accessing the Brother Solutions Center at http://solutions.brother.com/

7 when printing from the

and

USB

IMPORTANT

Note

For USB Interface Users (Mac OS X 10.4.11 - 10.6.x)

Macintosh

Before you install

a Make sure your machine is connected to the

power and your Macintosh is ON. You must be logged on with Administrator rights.

For Mac OS X 10.4.10 users, upgrade to Mac OS X 10.4.11 - 10.6.x. (For the latest drivers and information on the Mac OS X you are using, visit http://solutions.brother.com/

If you want to setup the PS driver (BR-Script3 printer driver), please go to the Brother Solutions Center at http://solutions.brother.com/ Downloads on your model page and visit FAQ's for setup instructions.

and click

b Connect the USB cable to the USB connector

marked with the symbol on your machine and then connect the cable to your Macintosh.

Install MFL-Pro Suite

a Put the installation CD-ROM into your

CD-ROM drive.

b Double-click the Start Here OSX icon. Follow

the on-screen instructions.

It may take a few minutes for installation to complete.

c Follow the on-screen instructions until this

screen appears. Choose your machine from the list, and then click OK.

c Make sure your machine's power switch is on.

d When this screen appears, click Next.

The installation of MFL-Pro Suite is now complete. Go to step 20 on page 17.

USB

Windows

USB

Macintosh

Finish

Download and install

Macintosh

When Presto! PageManager is installed OCR capability is added to Brother ControlCenter2. You can easily scan, share and organize photos and documents using Presto! PageManager.

Presto! PageManager

a On the Brother Support screen, click

Presto! PageManager and follow the

on-screen instructions.

The installation is now complete.

Wired Network

IMPORTANT

Note

For Wired Network Interface Users

(Windows Windows Vista

2000 Professional/XP/XP Professional x64 Edition/

/Windows® 7)

Before you install

a Make sure that your computer is ON and you

are logged on with Administrator rights.

• If there are any programs running, close them.

• The screens may differ depending on your operating system.

Windows

c Connect the network interface cable to the LAN

connector and then connect it to a free port on your hub.

d Make sure your machine's power switch is on.

• The installation CD-ROM includes ScanSoft™ PaperPort™ 12SE. This software supports Windows Professional x64 Edition (SP2 or greater), Windows Vista Windows Service Pack before installing MFL-Pro Suite. For Windows when the ScanSoft™ PaperPort™ 11SE download screen appears during the installation of MFL-Pro Suite, follow the on-screen instructions.

• Disable all personal firewall software (other than Windows antivirus applications for the duration of the installation.

XP (SP3 or greater), XP

(SP2 or greater) and

7. Update to the latest Windows®

2000 (SP4 or greater) users,

Firewall), anti-spyware or

b Remove the protective cap from the LAN

connector marked with a symbol.

Install MFL-Pro Suite

a Put the installation CD-ROM into your

CD-ROM drive. If the model name screen appears, choose your machine. If the language screen appears, choose your language.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

b Click Initial Installation and then Install

MFL-Pro Suite.

c Click Yes if you accept the license agreements.

Wired Network

Windows

Macintosh

Wired Network

Note

IMPORTANT

Note

Finish

Windows

• For Windows Vista when the User Account Control screen appears, click Allow or Yes.

• If you want to install the PS driver (BR-Script3 printer driver), choose Custom Install and then follow the on-screen instructions.

and Windows®7 users,

d When the Firewall/AntiVirus detected screen

appears, choose Change the Firewall port settings to enable network connection and continue with the installation. (Recommended) and click Next.

(Not for Windows

2000 users)

• If your machine is not found over the network, confirm your settings by following the on-screen instructions.

• You can find your machine’s IP address and the node name by printing out the Network Configuration List. See Print the Network Configuration List on page 35.

• For Windows Vista when the Windows Security screen appears, click the check box and click Install to complete the installation correctly.

• If an error message appears during the software installation, run the Installation

Diagnostics located in start/All Programs/Brother/MFC-XXXX LAN

(where MFC-XXXX is your model name).

and Windows®7 users,

Install MFL-Pro Suite on additional computers

If you want to use your machine with multiple computers on the network, install MFL-Pro Suite on each computer. Go to step 19 on page 18.

(if needed)

If you are not using the Windows the user’s guide for your software for information on how to add the following network ports.

 For network scanning, add UDP port 54925.  For network PC-Fax receiving, add UDP port

54926.

 If you still have trouble with your network

connection, add UDP port 137.

e Follow the on-screen instructions to complete

setup.

DO NOT cancel any of the screens during the installation. It may take a few seconds for all screens to appear.

Firewall, see

Network license (Windows®)

This product includes a PC license for up to 5 users. This license supports the installation of the MFL-Pro Suite including ScanSoft™ PaperPort™ 12SE or ScanSoft™ PaperPort™ 11SE on up to 5 PCs on the network. If you want to use more than 5 PCs with ScanSoft™ PaperPort™ 12SE or ScanSoft™ PaperPort™ 11SE installed, please purchase the Brother NL-5 pack which is a multiple PC license agreement pack for up to 5 additional users. To purchase the NL-5 pack, contact your authorized Brother dealer or contact Brother customer service.

The installation is now complete.

Wired Network

Note

• If you use a specified IP Address for the machine, you must set the Boot Method to Static by using the control panel. For more information, see Network menu in the Network User's Guide.

• Depending on your security settings, a Windows Security or antivirus software window may appear when using the machine or its software. Please allow or permit the window to continue.

• XML Paper Specification Printer Driver The XML Paper Specification Printer Driver is

the most suitable driver for Windows Vista

Windows applications that use the XML Paper Specification documents. Please download the latest driver by accessing the Brother Solutions Center at http://solutions.brother.com/

7 when printing from the

and

Windows

Wired Network

Windows

Macintosh

Wired Network

IMPORTANT

Note

For Wired Network Interface Users (Mac OS X 10.4.11 - 10.6.x)

Macintosh

Before you install

a Make sure your machine is connected to the

power and your Macintosh is ON. You must be logged on with Administrator rights.

For Mac OS X 10.4.10 users, upgrade to Mac OS X 10.4.11 - 10.6.x. (For the latest drivers and information on the Mac OS X you are using, visit http://solutions.brother.com/

and click

b Remove the protective cap from the LAN

connector marked with a symbol.

Install MFL-Pro Suite

a Put the installation CD-ROM into your

CD-ROM drive.

b Double-click the Start Here OSX icon. Follow

the on-screen instructions.

It may take a few minutes for installation to complete.

c Follow the on-screen instructions until this

screen appears. Choose your machine from the list, and then click OK.

c Connect the network interface cable to the LAN

connector and then connect it to a free port on your hub.

d Make sure your machine's power switch is on.

If your machine is not found over the network, confirm your network settings. See Before you install on page 21.

Wired Network

Note

Finish

Note

Macintosh

• You can find your machine’s MAC Address (Ethernet Address) and IP Address by printing out the Network Configuration List. See Print the Network Configuration List on page 35.

• If this screen appears click OK.

Enter a name for your Macintosh in Display Name up to 15 characters long and click OK. Go to d.

• If you want to use the machine’s SCAN key to scan over the network, you must check the

• The name you enter will appear on the

machine’s LCD when you press (SCAN) and choose a scan option. (For more information, see Network Scanning in the Software User's Guide.)

d When this screen appears, click Next.

Download and install

When Presto! PageManager is installed OCR capability is added to Brother ControlCenter2. You can easily scan, share and organize photos and documents using Presto! PageManager.

Presto! PageManager

a On the Brother Support screen, click

Presto! PageManager and follow the

on-screen instructions.

Install MFL-Pro Suite on additional computers

If you want to use your machine with multiple computers on the network, install MFL-Pro Suite on each computer. Go to step 19 on page 21.

(if needed)

The installation is now complete.

The installation of MFL-Pro Suite is now complete. Go to step 20 on page 22.

If you use a specified IP Address for the machine, you must set the Boot Method to Static by using the control panel. For more information, see Network menu in the Network User's Guide.

For Wireless Network Users

Wireless Network

Windows

Macintosh

IMPORTANT

Note

For Wireless Network Interface Users

Before you begin

First you must configure the wireless network settings of your machine to communicate with your network access point/router. After the machine is configured to communicate with your access point/router, computers on your network will have access to the machine. To use the machine from these computers, you will need to install the drivers and software. The following steps will guide you through the configuration and installation process.

• If you are going to connect the machine to your network, we recommend that you contact your system administrator prior to installation. You must know your wireless network settings before you proceed with this installation.

• If you have previously configured the wireless settings of the machine you must reset the network (LAN) settings before you can configure the wireless settings again.

1. On your machine, press MENU.

2. Press a or b to display Network, and press Network.

3. Press a or b to display Network Reset, and press Network Reset.

4. Press Yes.

5. Press Yes for 2 seconds.

• To achieve optimum results with normal everyday document printing, place the Brother machine as close to the network access point/router as possible with minimal obstructions. Large objects and walls between the two devices as well as interference from other electronic devices can affect the data transfer speed of your documents. Due to these factors, wireless may not be the best method of connection for all types of documents and applications. If you are printing large files, such as multi-page documents with mixed text and large graphics, you may want to consider choosing wired Ethernet for a faster data transfer or USB for the fastest throughput speed.

• Although the Brother MFC-9970CDW can be used in both a wired and wireless network, only one of the connection methods can be used at a time.

Infrastructure Mode

a Access point/router

b Wireless Network machine (your machine)

c Wireless capable computer connected to

the access point/router

d Wired computer connected to the access

point/router

For Wireless Network Users

Note

Now go to

IMPORTANT

Note

Confirm your network environment (Infrastructure Mode)

The following instructions will offer two methods for installing your Brother machine in a wireless network environment.

To setup your machine in any other wireless environment, you can find instructions in the Network User's Guide.

a Configuration using Wi-Fi Protected Setup or AOSS™ (one push configuration)

If your WLAN access point/router supports automatic wireless mode (Wi-Fi Protected Setup or AOSS™)

page 25

b Manual configuration from the control panel

If your WLAN access point/router does not support Wi-Fi Protected Setup or AOSS™, write down the wireless network settings of your WLAN access point/router.

Please do not contact Brother Customer Service for assistance without the wireless security information. We cannot assist you in locating your network security settings.

Network name (SSID/ESSID) Network Key

For example:

Network name (SSID/ESSID) Network Key

HELLO 12345678

• If you do not know this information (Network Name (SSID/ESSID) and Network Key), you cannot continue the wireless setup.

• How can I find this information (Network Name (SSID/ESSID) and Network Key)

1. You should see the documentation provided with your WLAN access point/router.

2. The initial network name could be the manufacturer’s name or the model name.

3. If you do not know the security information, please consult the router manufacturer, your system

administrator or internet provider.

page 26

For Wireless Network Users

Wireless Network

Windows

Macintosh

Now go to

Note

Connecting the Brother machine to the wireless network

Configure the wireless settings using the

automatic wireless mode

a Confirm your WLAN access point/router has

the Wi-Fi Protected Setup or AOSS™ symbol as shown below.

b Place the Brother machine within range of your

Wi-Fi Protected Setup or AOSS™ access point/router. The range may differ depending on your environment. Refer to the instructions provided with your access point/router.

c On your machine, press MENU.

Press a or b to display Network, and press Network. Press WLAN, and then WPS/AOSS.

When WLAN Enable? is displayed, press On. This will start the wireless setup wizard.

Otherwise press Stop/Exit to exit from the wireless setup wizard.

When Start WPS or AOSS on your

wireless access point / router , then press OK. appears, press the Wi-Fi

Protected Setup or AOSS™ button on your WLAN access point/router. See the user’s guide for your WLAN access point/router for instructions. And then press OK.

d A connection result message appears on the

LCD and a WLAN report will automatically be printed.

If the connection failed, check the error code on the printed report and refer to Troubleshooting on page 27.

Wireless setup is now complete. A four level indicator at the top right of your machine’s LCD will show the wireless signal strength of your access point/router.

To install the MFL-Pro Suite, continue to step 21.

For Windows® Users:

page 31

For Macintosh Users:

page 33

If your WLAN access point/router supports Wi-Fi Protected Setup (PIN Method) and you want to configure your machine using the PIN (Personal Identification Number) Method, see Using the PIN

Method of Wi-Fi Protected Setup in the Network User's Guide.

This feature will automatically detect which mode (Wi-Fi Protected Setup or AOSS™) your access point/router uses to configure your machine.

For Wireless Network Users

Now go to

IMPORTANT

Note

Configure the wireless settings (typical Wireless

Setup in infrastructure mode)

You must have the wireless settings you wrote down for your network in step 19 on page 24 before you proceed.

a On your machine, press MENU.

Press a or b to display Network, and press Network. Press WLAN, and then Setup Wizard.

When WLAN Enable? is displayed, press On. This will start the wireless setup wizard.

Otherwise press Stop/Exit to exit from the wireless setup wizard.

b The machine will search for available SSIDs. If

a list of SSIDs is displayed, use a or b to choose the SSID you wrote down in step 19 on page 24.

If you are using an authentication and encryption method that requires a Network Key, go to c.

If your authentication method is Open System and your encryption mode is None, go to e.

If your WLAN access point/router supports Wi-Fi Protected Setup, The selected

access point / router supports WPS. Use WPS? appears. To connect your machine

using the automatic wireless mode, press Yes. (If you choose No (Manual), go to c to enter the Network Key.) When Start WPS on

your wireless access point / router , then press Next. appears,

press the Wi-Fi Protected Setup button on your WLAN access point/router, and then press Next. Go to e.

If your access point is set to not broadcast the SSID you will have to manually add the SSID name. For details, see Configuring your

machine when the SSID is not broadcast in the Network User's Guide.

c Enter the Network Key you wrote down in

step 19 on page 24 using the buttons on the Touchscreen to choose each letter or number. To delete the letters you have entered, press

To enter numbers or special letters, press repeatedly until the character you want to enter appears, then press the character you want. The letters appear in this order: lower case and then upper case.

For more information, see Entering Text for Wireless Settings on page 30.

Press OK when you have entered all the characters, then press Yes to apply your settings. Go to d.

d Your machine will now try to connect to your

wireless network using the information you have entered.

e A connection result message appears on the

LCD and a WLAN report will automatically be printed.

If the connection failed, check the error code on the printed report and refer to Troubleshooting on page 27.

Wireless setup is now complete. A four level indicator at the top right of your machine’s LCD will show the wireless signal strength of your access point/router.

To install the MFL-Pro Suite, continue to step 21.

For Windows® Users:

• It will take several seconds to display a list of available SSIDs.

• If a list of SSIDs is not displayed, make sure your access point is on. Move your machine closer to the access point and try starting from a again.

If you use your machine in an IEEE 802.1x supported wireless network, see Using IEEE

802.1x authentication in the Network User's Guide.

page 31

For Macintosh Users:

page 33

For Wireless Network Users

Wireless Network

Windows

Macintosh

IMPORTANT

Troubleshooting

Please do not contact Brother Customer Service for assistance without the wireless security information. We cannot assist you in locating your network security settings.

How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key)

1. You should see the documentation provided with your WLAN access point/router.

2. The initial network name could be the manufacturer’s name or the model name.

3. If you do not know the security information, please consult the router manufacturer, your system administrator or internet provider.

* The Network Key may also be described as the Password, Security Key or Encryption Key. * If the WLAN access point/router is set to not broadcast the SSID, the SSID will not automatically be detected.

You will have to manually enter the SSID name. See Configuring your machine when the SSID is not broadcast in the Network User's Guide.

WLAN report

If the WLAN report that printed shows that the connection failed, check the error code on the printed report and refer to the following instructions.

Error code Recommended Solutions

The wireless setting is not activated, turn the wireless setting to ON.

- If a LAN cable is connected to your machine, disconnect it and turn the wireless setting of

TS-01

TS-02

your machine to ON.

1. On your machine, press MENU.

2. Press a or b to display Network, and press Network.

3. Press WLAN, and then Setup Wizard.

4. When WLAN Enable? is displayed, press On. This will start the wireless setup wizard.

The WLAN access point/router cannot be detected.

1. Check the following 4 points.

- Make sure that the WLAN access point/router is powered on.

- Move your machine to an obstruction-free area, or closer to the WLAN access point/router.

- Temporarily place your machine within about 3.3 feet (one meter) from the WLAN access point when you are configuring the wireless settings.

- If your WLAN access point/router is using MAC address filtering, confirm the MAC address of the Brother machine is allowed in the filter.

2. If you manually entered the SSID and security information (SSID/authentication method/encryption method/Network Key) the information may be incorrect. Reconfirm the SSID and security information and reenter the correct information as necessary.

See How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key) on page 27 to confirm.

For Wireless Network Users

Authentication method Encryption method

WPA-Personal

TKIP

AES

WPA2-Personal AES

OPEN

WEP

NONE (without encryption)

Shared key WEP

Error code Recommended Solutions

The wireless network and security setting you entered may be incorrect. Reconfirm the wireless network settings.

TS-03

TS-04

* Check if the entered or selected SSID/authentication method/encryption

method/UserID/Userpass are correct.

See How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key) on page 27 to confirm.

The Authentication/Encryption methods used by the selected WLAN access point/router are not supported by your machine.

For infrastructure mode, change the authentication and encryption methods of the WLAN access point/router. Your machine supports the following authentication methods WPA, WPA2, OPEN and Shared key. WPA supports TKIP or AES encryption methods. WPA2 supports AES for the encryption method. OPEN and Shared key correspond to WEP encryption.

If your problem is not solved the SSID or network settings you entered may be incorrect. Reconfirm the wireless network settings.

Combined table of authentication and encryption methods

See How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key) on page 27 to confirm.

For ad-hoc mode, change the authentication and encryption methods of your computer for the wireless setting. Your machine supports OPEN authentication method only, with optional WEP encryption.

The security information (SSID/Network Key) is incorrect. Reconfirm the SSID and security information (Network Key). If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother

TS-05

TS-06

machine supports the use of the first WEP key only.

See How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key) on page 27 to confirm.

The wireless security information (Authentication method/Encryption method/Network Key) is incorrect. Reconfirm the wireless security information (Authentication method/Encryption method/Network Key) in the table of TS-04. If your router uses WEP encryption, enter the key used as the first WEP key. Your Brother machine supports the use of the first WEP key only.

See How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key) on page 27 to confirm.

For Wireless Network Users

Wireless Network

Windows

Macintosh

Error code Recommended Solutions

The machine cannot detect a WLAN access point/router that has WPS or AOSS™ enabled.

If you would like to configure your wireless settings using WPS or AOSS™, you must operate both your machine and the WLAN access point/router. Confirm your WLAN access point/router supports WPS or AOSS™ and try starting again.

TS-07

If you do not know how to operate your WLAN access point/router using WPS or AOSS™, see the documentation provided with your WLAN access point/router, ask the manufacturer of your WLAN access point/router or ask your network administrator.

Two or more WLAN access points that have WPS or AOSS™ enabled are detected.

TS-08

- Confirm that only one WLAN access point/router within range has the WPS or AOSS™ method active and try again.

- Try starting again after a few minutes in order to avoid interference from other access points.

For Wireless Network Users

Note

Entering Text for Wireless Settings

When you are setting certain menu selections, you may need to enter text into the machine. Press to choose numbers, characters and special characters. Up to six letters are assigned to each button on the Touchscreen. By pressing the correct button repeatedly, you can access the character you want.

Inserting spaces

To enter a space, press to choose special characters, then press the space button or .

The characters available may differ depending on your country.

Making corrections

If you entered a letter incorrectly and want to change it, press d or c to move the cursor under the incorrect

character. Then press . Re-enter the correct character. You can also insert letters by moving the cursor and entering a character.

Otherwise press to delete the character to the left, and then re-enter the correct character.

Repeating letters

If you need to enter a letter that is on the same button as the letter before, press c to move the cursor right before you press the button again.

Wireless Network

Windows

Macintosh

IMPORTANT

Note

Install the Drivers & Software (Windows Windows Vista

2000 Professional/XP/XP Professional x64 Edition/

/Windows® 7)

Before you install

a Make sure that your computer is ON and you

are logged on with Administrator rights.

• If there are any programs running, close them.

• The screens may differ depending on your operating system.

• Disable all personal firewall software (other than Windows antivirus applications for the duration of the installation.

XP (SP3 or greater), XP

(SP2 or greater) and

7. Update to the latest Windows®

2000 (SP4 or greater) users,

Firewall), anti-spyware or

Install MFL-Pro Suite

Windows

b Click Initial Installation and then Install

MFL-Pro Suite.

c Click Yes if you accept the license agreements.

• For Windows Vista when the User Account Control screen appears, click Allow or Yes.

and Windows®7 users,

d Choose Wireless Network Connection and

click Next.

If you want to install the PS driver (BR-Script3 printer driver), choose Custom Install and then follow the on-screen instructions.

e When the Firewall/AntiVirus detected screen

appears, choose Change the Firewall port settings to enable network connection and continue with the installation. (Recommended) and click Next.

(Not for Windows

2000 users)

a Put the installation CD-ROM into your

CD-ROM drive. If the model name screen appears, choose your machine. If the language screen appears, choose your language.

If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe.

If you are not using the Windows the user’s guide for your software for information on how to add the following network ports.

 For network scanning, add UDP port 54925.

Firewall, see

Wireless Network

Note

IMPORTANT

Note

Finish

Note

Windows

 For network PC-Fax receiving, add UDP port

54926.

 If you still have trouble with your network

connection, add UDP port 137.

f Follow the on-screen instructions until this

screen appears. Choose the machine from the list, and then click Next.

• If your wireless settings fail, the Wireless Device Setup Wizard screen appears. Follow the on-screen instructions to complete the wireless configuration.

• If you are using WEP and the LCD displayed ‘Connected’ but your machine is not found, make sure you entered the WEP key correctly. The WEP key is case sensitive.

Install MFL-Pro Suite on additional computers

If you want to use your machine with multiple computers on the network, install MFL-Pro Suite on each computer. Go to step 22 on page 31.

Network license (Windows®)

(if needed)

The installation is now complete.

g Follow the on-screen instructions to complete

setup.

DO NOT cancel any of the screens during the installation. It may take a few seconds for all screens to appear.

• For Windows Vista® and Windows®7 users, when the Windows Security screen appears, click the check box and click Install to complete the installation correctly.

• If an error message appears during the software installation, run the

Installation Diagnostics located in start/All Programs/Brother/MFC-XXXX LAN

(where MFC-XXXX is your model name).

• If you use a specified IP Address for the machine, you must set the Boot Method to Static by using the control panel. For more information, see Network menu in the Network User's Guide.

• Depending on your security settings, a Windows Security or antivirus software window may appear when using the machine or its software. Please allow or permit the window to continue.

• XML Paper Specification Printer Driver The XML Paper Specification Printer Driver is

the most suitable driver for Windows Vista

Windows applications that use the XML Paper Specification documents. Please download the latest driver by accessing the Brother Solutions Center at http://solutions.brother.com/

7 when printing from the

and

Wireless Network

Windows

Macintosh

IMPORTANT

Note

IMPORTANT

Note

Install the Drivers & Software (Mac OS X 10.4.11 - 10.6.x)

Before you install

a Make sure your machine is connected to the

power and your Macintosh is ON. You must be logged on with Administrator rights.

For Mac OS X 10.4.10 users, upgrade to Mac OS X 10.4.11 - 10.6.x. (For the latest drivers and information on the Mac OS X you are using, visit http://solutions.brother.com/

Macintosh

c Choose Wireless Network Connection and

click Next.

DO NOT cancel any of the screens during the installation.

and click

Install MFL-Pro Suite

a Put the installation CD-ROM into your

CD-ROM drive.

b Double-click the Start Here OSX icon. Follow

the on-screen instructions.

• It may take a few minutes for installation to complete.

• If your wireless settings fail, the Wireless Device Setup Wizard screen appears. Follow the on-screen instructions to complete the wireless configuration.

d Follow the on-screen instructions until this

screen appears. Choose your machine from the list, and then click OK.

Wireless Network

Note

Finish

Note

Macintosh

• You can find your machine’s MAC Address (Ethernet Address) and IP Address by printing out the Network Configuration List. See Print the Network Configuration List on page 35.

• If this screen appears click OK.

Enter a name for your Macintosh in Display Name up to 15 characters long and click OK. Go to step e.

• If you want to use the machine’s SCAN key to scan over the network, you must check the

• The name you enter will appear on the

machine’s LCD when you press (SCAN) and choose a scan option. (For more information, see Network Scanning in the Software User's Guide.)

e When this screen appears, click Next.

Download and install

When Presto! PageManager is installed OCR capability is added to Brother ControlCenter2. You can easily scan, share and organize photos and documents using Presto! PageManager.

Presto! PageManager

a On the Brother Support screen, click

Presto! PageManager and follow the

on-screen instructions.

Install MFL-Pro Suite on additional computers

If you want to use your machine with multiple computers on the network, install MFL-Pro Suite on each computer. Go to step 22 on page 33.

(if needed)

The installation is now complete.

The installation of MFL-Pro Suite is now complete. Go to step 23 on page 34.

If you use a specified IP Address for the machine, you must set the Boot Method to Static by using the control panel. For more information, see Network menu in the Network User's Guide.

For Network Users

Note

Web Based Management (web browser)

The Brother print server is equipped with a web server that allows you to monitor its status or change some of its configuration settings, using HTTP (Hyper Text Transfer Protocol).

• The default User Name is ‘admin’ and the default password is ‘access’. You can use a web browser to change this password.

• We recommend Microsoft Explorer greater) for Windows greater) for Macintosh. Please also make sure that JavaScript and cookies are always enabled in whichever browser you use. To use a web browser, you will need to know the IP address of the print server. The IP address of the print server is listed on the Network Configuration List.

6.0 (or greater) or Firefox 3.0 (or

Internet

and Safari 3.0 (or

a Open your browser.

Print the Network Configuration List

You can print the Network Configuration List to confirm the current network settings.

a Turn on the machine and wait until the machine

is in the Ready state.

b Press MENU. c Press a or b to display Print Reports.

Press Print Reports.

d Press a or b to display Network Config.

Press Network Config.

e Press Black Start or Color Start.

The machine will print the current network settings.

Restore the network settings to factory default

b Type “http://machine’s IP address/” into your

browser’s address bar (where “machine’s IP address” is the IP address of the printer or the print server name).

 For example: http://192.168.1.2/

See Web Based Management in the Network User's Guide.

To restore all network settings of the internal Print/Scan server to factory default, please follow the steps below.

a Make sure the machine is not operating, then

disconnect all the cables from the machine (except the power cord).

b Press MENU. c Press a or b to display Network.

Press Network.

d Press a or b to display Network Reset.

Press Network Reset.

e Press Yes. f Press Yes for 2 seconds.

The machine will restart, re-connect cables once this is complete.

Other Information

Note

Color Correction (if needed)

Color Calibration

The output density for each color may vary depending on the environment the machine is in, such as temperature and humidity. Calibration helps you to improve the color density.

• If you print using the Direct Print feature or the BR-Script printer driver, you need to perform the calibration from the control panel. See Using the control panel on page 36.

• If you print using the Windows the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are on. See Advanced tab in the Software User's Guide.

• If you print using the Macintosh printer driver, you need to perform the calibration using Status Monitor. After turning Status Monitor on, choose Color Calibration from Control menu. See Status Monitor in the Software User's Guide.

printer driver,

Color Registration

Auto Registration

You can adjust the print position of each color automatically.

a Press MENU. b Press a or b to display Printer.

Press Printer.

c Press a or b to display Auto Regist..

Press Auto Regist..

d Press Yes. e Press Stop/Exit.

To adjust the print position of each color manually, see Manual Registration in the Advanced User's Guide.

Brother CreativeCenter

Using the control panel

a Press MENU. b Press a or b to display Printer.

Press Printer.

c Press a or b to display Calibration.

Press Calibration.

d Press Calibrate. e Press Yes. f Press Stop/Exit.

You can reset the calibration parameters back to those set at the factory.

a Press MENU. b Press a or b to display Printer.

Press Printer.

Get inspired. If you're using Windows®, double-click the Brother CreativeCenter icon on your desktop to access our FREE web site with many ideas and resources for personal and professional use.

Mac users can access Brother CreativeCenter at this web address:

http://www.brother.com/creativecenter/

c Press a or b to display Calibration.

Press Calibration.

d Press Reset. e Press Yes. f Press Stop/Exit.

Options and Consumables

Options

The machine has the following optional accessories. You can expand the capabilities of the machine by adding these items. For more information about the optional Lower Tray Unit and compatible SO-DIMM Memory, visit us at http://solutions.brother.com/

For installing the SO-DIMM Memory, see Installing extra memory in the Advanced User's Guide.

Lower Tray Unit SO-DIMM Memory

LT-300CL You can increase the memory by installing one

The lower paper tray unit can hold up to 500 sheets of paper. When the tray is installed, the machine expands total input capacity up to 800 sheets.

SO-DIMM (Small Outline Dual In-line Memory Module).

Consumables

When the time comes to replace consumable items, an error will be indicated by the LCD on the control panel. For more information about the consumables for your machine, visit us at http://solutions.brother.com/ local Brother reseller.

Toner cartridges Drum unit

Standard Toner: TN-310 (C/M/Y/BK)

High Capacity Toner: TN-315 (C/M/Y/BK)

Belt Unit Waste Toner Box

BU-300CL WT-300CL

DR-310CL

or contact your

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Microsoft, Windows, Windows Server, Outlook and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries. Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and other countries. Wi-Fi and Wi-Fi Alliance are registered trademarks of the W i-Fi Alliance. AOSS is a trademark of Buffalo Inc. Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

Compilation and Publication

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

©2010 Brother Industries, Ltd. This product includes software developed by the following vendors: ©1983-1998 PACIFIC SOFTWORKS, INC. ©2010 Devicescape Software, Inc. This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.

Brother MFC-9970CDW Quick Setup Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Start Here

Unpack the machine and check the components

Choose the correct Receive Mode

Set the date and time

Set your Station ID

Fax Transmission Report

Dial Prefix

Set the Time Zone

Choose your connection type

Before you install

Install MFL-Pro Suite

For USB Interface Users (Mac OS X 10.4.11 - 10.6.x)

Before you install

Install MFL-Pro Suite

Before you install

Install MFL-Pro Suite

For Wired Network Interface Users (Mac OS X 10.4.11 - 10.6.x)

Before you install

Install MFL-Pro Suite

For Wireless Network Interface Users

Before you begin

Confirm your network environment (Infrastructure Mode)

Connecting the Brother machine to the wireless network

Troubleshooting

How can I find the wireless settings (Network Name (SSID/ESSID) and Network Key)

WLAN report

Entering Text for Wireless Settings

Before you install

Install MFL-Pro Suite

Install the Drivers & Software (Mac OS X 10.4.11 - 10.6.x)

Before you install

Install MFL-Pro Suite

For Network Users

Web Based Management (web browser)

Print the Network Configuration List

Restore the network settings to factory default

Other Information

Color Correction (if needed)

Color Calibration

Color Registration

Brother CreativeCenter

Options and Consumables

Options

Consumables