Brother MFC-9970CDW Basic User Guide

BASIC USER’S GUIDE

MFC-9970CDW

Version B

USA/CAN

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-9970CDW

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

Note

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

http://solutions.brother.com/

You can check here for Brother driver updates. To keep your machine’s performance up to date, check here for the latest firmware upgrade.

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit us on-line at http://www.brother-usa.com/service/

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Ordering accessories and supplies

Note

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In Canada, only Visa and MasterCard are accepted.

In USA: 1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (fax)

http://www.brothermall.com/

In Canada: 1-877-BROTHER

http://www.brother.ca/

Description Item

123

124

123

124

123

124

123

124

Toner Cartridge <Black>

Toner Cartridge <Cyan>

Toner Cartridge <Magenta>

Toner Cartridge <Yellow>

Drum Unit

Waste Toner Box

TN-310BK (Approx. 2,500 pages)

TN-315BK (Approx. 6,000 pages)

TN-310C (Approx. 1,500 pages)

TN-315C (Approx. 3,500 pages)

TN-310M (Approx. 1,500 pages)

TN-315M (Approx. 3,500 pages)

TN-310Y (Approx. 1,500 pages)

TN-315Y (Approx. 3,500 pages)

DR-310CL (Approx. 25,000 pages)

WT-300CL (Approx. 50,000 pages)

Description Item

Belt Unit

BU-300CL (Approx. 50,000 pages)

Telephone Line Cord LG3077001

Paper Tray #2 (Option) LT-300CL

Basic User's Guide LX4383001 (English for USA and Canada)

LX4383002 (French for Canada)

Quick Setup Guide LX4864001 (English for USA and Canada)

LX4385002 (French for Canada)

Letter or A4 size single-sided pages.

Approx. cartridge yield is declared in accordance with ISO/IEC 19798.

Standard toner cartridge

High capacity toner cartridge

1 page per job.

Drum life is approximate and may vary by type of use.

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Brother™ Color Laser One-Year On-Site Limited Warranty

(USA only)

Who is covered:

 This limited warranty (“warranty”) is given

only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product by someone other than Brother), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to Toner Cartridges, Drum Units, Belt Unit, and Waste Toner Box.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from use of non Brother™-brand parts and Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life;

5 Problems arising from other than defects in

materials or workmanship; and,

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to our Customer Service Hotline at 1-877-BROTHER (1-877-276-8437) or to a Brother Authorized Service Center

within the applicable warranty period

Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-877BROTHER (1-877-276-8437) or visit www.brother-usa.com.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to provide information pertaining to the defect or malfunction of this Product.

Brother™ Color Laser One-Year On-Site Limited Warranty

(USA only)

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother or an Authorized Service Center will provide “On-site Warranty Service” during “Normal Working Hours” and will repair the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. “On-site Warranty Service” shall consist of the remedial service, as necessitated by normal usage, to restore this product to good operating condition at your location and does not guarantee uninterrupted operation of this Product. “Normal Working Hours” shall mean 9:00am to 5:00pm (local time), Monday through Friday, excluding legal and local holidays observed by Brother or the Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty, you will be charged for any service and/or replacement parts/products at Brother’s or the Authorized Service Center’s then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What you must provide:

Reasonable cooperation with the Brother Representative in troubleshooting as they diagnose the problem, provide access to this Product at reasonable times and provide adequate working space including heat, light, ventilation, electric current and outlets for the use of the Brother representative.

if you first reported the problem

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother’s

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

BROTHER LASER PRINTER / MULTIFUNCTION CENTER® / FAX

ON-SITE LIMITED WARRANTY

(Canada Only)

For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax machine free of charge if defective in material or workmanship.

This warranty applies only to products purchased and used in Canada. This limited Warranty does not include cleaning, consumables (including, without limitation, toner cartridges and drum units, OPC belts, fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil bottles) or damage caused by accident, neglect, misuse or improper installation or operation or any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or if shipped out of the country. Damage caused by the use of non-Brother toner is not covered under this warranty. This limited warranty ceases when this machine is rented, sold, or otherwise disposed of. Operation of the laser printer/MFC/Fax in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. The Laser Printer/MFC/Fax machine will be serviced on-site. Canadian Proof of Purchase in the form of a Sales Receipt must be provided if requested by the service personnel. In the event that geographical location does not permit us to provide on-site service to you, Brother reserves the right to exchange your machine with an equivalent or better one through a courier service.

When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your Operation Manual for the proper packaging procedures. Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and will void the Warranty. Improper packaging may cause severe damage to the machine during shipping and will void the warranty.

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the Laser Printer/MFC/Fax machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation, may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Province to Province.

Warranty Service is available at Brother Authorized Service Centres throughout Canada. For Technical Assistance or for the name and location of your nearest Authorized Service Centre call 1-877-Brother. Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.

vii

User's Guides and where do I find it?

Which manual? What's in it? Where is it?

Safety and Legal Read this Guide first. Please read the

Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Fax, Copy, Scan and Direct

Print operations and how to replace consumables. See troubleshooting tips.

Advanced User's Guide Learn more advanced operations: Fax,

Copy, security features, printing reports and performing routine maintenance.

Software User's Guide Follow these instructions for Printing,

Scanning, Network Scanning, Remote Setup, PC-Fax, and using the Brother ControlCenter utility.

Network Glossary This Guide provides basic information

about advanced network features of Brother machines along with explanations about general networking and common terms.

Network User's Guide This Guide provides useful information

about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Printed / In the Box

PDF file / Documentation CD-ROM / In the Box

viii

(BASIC USER’S GUIDE)

1 General information 1

Using the documentation.......................................................................................1

Symbols and conventions used in the documentation .................................... 1

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................2

Viewing Documentation...................................................................................2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................5

Control panel overview ..........................................................................................6

LCD Touchscreen............................................................................................8

Basic Operations .............................................................................................9

2 Loading paper 10

Loading paper and print media ............................................................................10

Loading paper in the standard paper tray......................................................10

Loading paper in the multi-purpose tray (MP tray) ........................................12

Unscannable and unprintable areas ..............................................................17

Paper settings......................................................................................................18

Paper Size and Type ..................................................................................... 18

Tray Use in copy mode..................................................................................19

Tray Use in fax mode ....................................................................................19

Tray Use in print mode ..................................................................................20

Acceptable paper and other print media..............................................................21

Recommended paper and print media ..........................................................21

Type and size of paper..................................................................................21

Handling and using special paper .................................................................23

)................................................................4

3 Loading documents 26

How to load documents .......................................................................................26

Using the automatic document feeder (ADF) ................................................26

Using the scanner glass ................................................................................27

4 Sending a fax 28

How to send a fax................................................................................................28

Faxing A4/Legal/Folio size documents from the scanner glass ....................29

Color fax transmission...................................................................................30

Canceling a fax in progress...........................................................................30

Transmission verification report.....................................................................30

5 Receiving a fax 32

Receive modes ....................................................................................................32

Choose the correct Receive Mode ................................................................32

Using receive modes ...........................................................................................34

Fax Only ........................................................................................................34

Fax/Tel...........................................................................................................34

Manual ...........................................................................................................34

External TAD .................................................................................................34

Receive Mode settings ........................................................................................35

Ring Delay.....................................................................................................35

F/T Ring Time (Fax/Tel mode only)...............................................................35

Easy Receive.................................................................................................36

6 Telephone services and external devices 37

Telephone line services .......................................................................................37

Voice Mail ......................................................................................................37

Distinctive Ring..............................................................................................38

Connecting an external TAD (telephone answering device)................................40

Connections...................................................................................................41

Recording an outgoing message (OGM).......................................................41

Multi-line connections (PBX) .........................................................................41

External and extension telephones......................................................................42

Connecting an external or extension telephone ............................................42

Using external and extension telephones .....................................................42

Using a non-Brother cordless external handset ............................................42

Using Remote Codes ....................................................................................43

7 Dialing and storing numbers 44

How to dial ...........................................................................................................44

Manual dialing ...............................................................................................44

One touch dialing...........................................................................................44

Speed dialing .................................................................................................44

Search ...........................................................................................................45

LDAP search .................................................................................................45

Fax redial.......................................................................................................45

Storing numbers ..................................................................................................46

Storing a pause .............................................................................................46

One Touch and Speed Dial Storage Options ................................................47

Storing One Touch Dial numbers ..................................................................48

Storing Speed Dial numbers..........................................................................50

Changing or Deleting One Touch and Speed Dial numbers .........................51

8 Making copies 53

How to copy .........................................................................................................53

Stop copying..................................................................................................53

Copy settings.................................................................................................53

9 Printing data from a USB Flash memory drive or digital camera

supporting mass storage 54

Creating a PRN or PostScript® 3™ file for direct printing....................................54

Printing data directly from the USB Flash memory drive or digital camera

supporting mass storage ..................................................................................55

Changing the default settings for direct print.................................................56

10 How to print from a computer 57

Printing a document.............................................................................................57

11 How to scan to a computer 58

Scanning a document as PDF file using ControlCenter4 (Windows®) ................58

Changing the SCAN key settings ........................................................................61

Before scanning............................................................................................. 61

SCAN key settings.........................................................................................61

Scanning using the SCAN key ......................................................................63

A Routine maintenance 64

Replacing the consumable items.........................................................................64

Replacing a Toner cartridge ..........................................................................68

Cleaning the corona wires .............................................................................74

Replacing the drum unit.................................................................................79

Replacing the belt unit...................................................................................86

Replacing the waste toner box ......................................................................92

B Troubleshooting 99

Error and maintenance messages....................................................................... 99

Transferring your faxes or Fax Journal report .............................................107

Document jams..................................................................................................108

Document is jammed in the top of the ADF unit..........................................108

Document is jammed under the document cover ........................................108

Removing small documents jammed in the ADF.........................................109

Document is jammed at the output tray.......................................................109

Paper jams.........................................................................................................110

Paper is jammed in the MP tray ..................................................................110

Paper is jammed in paper tray 1 or tray 2 ...................................................111

Paper is jammed at the back of the machine .............................................. 112

Paper is jammed inside the machine...........................................................114

Paper is jammed underneath paper tray 1 ..................................................118

If you are having difficulty with your machine ....................................................121

Setting Dial Tone detection .........................................................................130

Telephone line interference / VoIP ..............................................................130

Improving the print quality..................................................................................131

Machine Information ..........................................................................................138

Checking the Serial Number........................................................................138

Reset functions............................................................................................138

How to reset the machine............................................................................139

C Menu and features 140

On-screen programming ....................................................................................140

Menu table...................................................................................................140

MENU button and mode keys............................................................................140

Menu table .........................................................................................................141

Entering text.......................................................................................................176

D Specifications 177

General..............................................................................................................177

Document Size ..................................................................................................179

Print media.........................................................................................................180

Fax.....................................................................................................................182

Copy ..................................................................................................................183

Scanner .............................................................................................................184

Printer ................................................................................................................185

Interfaces ...........................................................................................................186

Direct Print feature.............................................................................................187

Scan to USB feature..........................................................................................188

Computer requirements ....................................................................................189

Consumable items .............................................................................................191

Network (LAN) ...................................................................................................192

EIndex 193

xii

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations.

You can view the Advanced User's Guide on the Documentation CD-ROM in the box.

1 General Setup

Memory storage

Volume settings

Automatic daylight savings time

Ecology features

LCD screen

Dial Prefix

Mode Timer

2 Security features

Secure Function Lock 2.0

Setting Lock

Restricting dialing

3 Sending a fax

Additional sending options

Additional sending operations

Polling overview

7 Making copies

Copy settings

A Routine maintenance

Cleaning and checking the machine

Replacing periodic maintenance parts

Packing and shipping the machine

B Options

Options

Optional paper tray (LT-300CL)

Memory board

C Glossary

D Index

4 Receiving a fax

Remote Fax Options (black & white only)

Additional receiving operations

Polling overview

5 Dialing and storing numbers

Telephone line services

Additional dialing operations

Additional ways to store numbers

6 Printing reports

Fax reports

Reports

xiii

xiv

General information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier

New

Courier New font identifies the messages shown on the LCD of the machine.

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network. When you are ready to learn detailed information about these operations, read the Advanced User's Guide, Software

User’s Guide, Network User’s Guide, and Network Glossary that are on the

Documentation CD-ROM.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive. For Windows to step c.

users, go

c Click your country.

d Point to your language, point to

View Guide, and then click the guide you want to read.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

General information

Note

Presto! PageManager User’s Guide

• (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

(Macintosh)

Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg

 The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

How to find Network setup instructions

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide on the Documentation CD-ROM.

 Network Scanning

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help selection in the ScanSoft™ PaperPort™12SE application.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our Web site

(http://www.brother.com/ Home Page.

) click Brother

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

To return to the main page, click Back.

Or, if you have finished, click Exit.

)

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (http://www.brothermall.com/ additional product and service information, click Brother Mall.com.

 To access Canada’s Brother online

shopping mall (http://www.brother.ca/ additional product and services information, click Shop Online (Canada).

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our web site for genuine Brother

supplies (http://www.brother.com/original/ Supplies Information.

) for

), click

Accessing Brother Support (Macintosh) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

General information

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our Web site for genuine Brother

Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

01.01.2011 15:15

Fax

Address Book

Secure Print

Direct Print

Control panel overview 1

1 One Touch keys

These 20 keys give you instant access to 40 previously stored numbers.

21-40 b The 21-40 b lets you access One Touch

numbers 21 to 40 when held down.

2LCD

This is a Touchscreen LCD. You can access the menus and options by pressing buttons displayed on the screen.

3 Mode keys:

FAX

Puts the machine in Fax mode.

SCAN

Puts the machine in Scan mode.

COPY

Puts the machine in Copy mode.

4Dialpad

5Stop/Exit

6Start:

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

This function transfers to the touchscreen when you store quick dial numbers.

(Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call.

Stops an operation or exits from a menu.

Color

Lets you start sending faxes or making copies in full color.

Black

Lets you start sending faxes or making copies in black & white.

General information

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Fax

Address Book

Secure Print

Direct Print

7 FAX keys:

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings).

Redial/Pause

Redials the last number called. It also inserts a

Machine Status Description

Ready Mode

The machine is ready to print, in sleep mode, there is no print data, or the power switch is off.

Receiving Data

The machine is either receiving data from the computer, processing data

in memory, or printing data. pause when programming quick dial numbers or when dialing a number manually.

8 Print Data / Job Cancel

Cancels a programmed print job and clears it from the machine’s memory. To cancel

Green (blinking)

Data Remaining

in Memory

Print data remains in the

machine memory.

multiple print jobs, hold down this key until the LCD shows Cancel Printing (All).

Green

Also, this key will flash depending on the machine’s status.

Chapter 1

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Address Book

Secure Print

Setting Lock

Direct Print

LCD Touchscreen 1

The LCD Touchscreen shows the current machine status when the machine is idle.

1 Date and Time

Lets you see date and time.

2MENU

Lets you access the main menu.

3 Fax duplex (2–sided) receiving indicator

Appears when duplex printing is set to on for received faxes.

4 Secure Print

Lets you access the secure print menu. Active only when the machine has secure print

data.

5 Fax in memory

Shows how many received faxes are in the memory.

6 Wireless Status

In FAX mode and SCAN mode a four level indicator shows the current wireless signal strength if you are using a wireless connection.

8 Direct Print

Lets you print data from a USB flash memory drive or a digital camera supporting mass storage directly to the machine. (See Printing

data directly from the USB Flash memory drive or digital camera supporting mass storage

on page 55.) Active only when you insert a USB flash

memory drive or digital camera in the machine's USB direct interface.

9 Security indicator

Shows machine's security status. Appears when you turn on Secure Function Lock or Setting Lock.

10 Warning icon

Appears when there is an error or maintenance message; press the Warning icon to view it, and then press Stop/Exit to return to the Ready screen.

11 Address Book

Lets you search the number you want to fax/dial/E-mail/I-Fax.

0Max

7 Current Receive Mode

Lets you see the current receive mode.

 Fax (Fax only)  F/T (Fax/Tel)  TAD (External TAD)  Mnl (Manual)

General information

IMPORTANT

General Setup

Fax

Printer

Print Reports

Mode Timer

Tray Setting

Volume

Ecology

General Setup

Backlight

Dim Timer

Light

Off

MENU > General Setup

LCD Settings

Light

Dark

Med

MEMU > General Setup > LCD Settings

Backlight

Basic Operations 1

To operate the Touchscreen use your finger to press the MENU or option button directly on the LCD screen.

To display and access all the screen menus or options in a setting, press a b or d c to scroll through them.

Press to return to the previous menu.

DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine.

The following steps show how to change a setting in the machine. In this example the LCD back light setting is changed from Light to Dark.

a Press MENU.

d Press Backlight.

e Press Dark.

f Press Stop/Exit.

b Press a or b to display

General Setup. Press General Setup.

c Press a or b to display LCD Settings.

Press LCD Settings.

Loading paper 2

Loading paper and print media

The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen.

Loading paper in the standard paper tray 2

You can load up to 250 sheets for Tray 1 and 500 sheets for the optional lower tray (Tray

2). Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper width guide. (For recommended paper to use, see Paper capacity of the paper trays on page 22.)

Printing on plain paper, thin paper or recycled paper from the standard

paper tray (Tray 1) 2

a Pull the paper tray completely out of the

machine.

WARNING

DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand.

Loading paper

b While pressing the green paper-guide

release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

c Fan the stack of paper well to avoid

paper jams and misfeeds.

Chapter 2

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed properly.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper in the multi-purpose tray (MP tray) 2

You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper (28 - 43 lb.), bond paper, glossy paper, labels, or envelopes. (For recommended paper to use, see Paper capacity of the paper trays on page 22.)

Printing on plain paper, bond paper, labels or glossy paper from the MP tray

a Open the MP tray and lower it gently.

f Lift up the support flap (1) to prevent

paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine.

Loading paper

Note

b Pull out the MP tray support and unfold

the flap (1).

c Put paper in the MP tray and make sure:

 The paper stays under the maximum

paper mark (1).

 The top of paper edge is positioned

between the arrows (2).

 The side to be printed on must be

face up with the leading edge (top of the paper) in first.

When you are using glossy paper, put only one sheet at a time in the MP tray to avoid a paper jam.

Chapter 2

d Lift up the support flap to prevent paper

from sliding off the face down output tray, or remove each page as soon as it comes out of the machine.

Printing on envelopes and thick paper from the MP tray 2

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

a Open the MP tray and lower it gently.

+ 184 hidden pages

Brother MFC-9970CDW Basic User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Ordering accessories and supplies

Compilation and Publication Notice

User's Guides and where do I find it?

Table of Contents

General information 1

Using the documentation

Symbols and conventions used in the documentation 1

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

Viewing Documentation 1

How to find Scanning instructions 1

Accessing Brother Support (Windows®) 1

Accessing Brother Support (Macintosh) 1

Control panel overview 1

LCD Touchscreen 1

Basic Operations 1

Loading paper 2

Loading paper and print media

Loading paper in the standard paper tray 2

Loading paper in the multi-purpose tray (MP tray) 2

Printing on plain paper, bond paper, labels or glossy paper from the MP tray

Printing on envelopes and thick paper from the MP tray 2