Please complete the following information for future
reference:
Model Number: MFC-J285DW
1
Serial Number:
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
For your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA:http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax-sending and fax-receiving operations)
In Canada:1-877-BROTHER
(514) 685-4898 (assistance via fax)
i
Service Center Locator (USA only)
NOTE
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit us at http://www.brother-usa.com/service/
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
In Canada only Visa and MasterCard are accepted.
In USA:1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com/
In Canada:1-877-BROTHER
http://www.brother.ca/
ii
Accessories and Supplies
DescriptionItem
Ink Cartridge Standard Yield <black>
Ink Cartridge Standard Yield <yellow>
Ink Cartridge Standard Yield <cyan> (blue)
Ink Cartridge Standard Yield <magenta> (red)
Ink Cartridge High Yield <black>
Ink Cartridge High Yield <yellow>
Ink Cartridge High Yield <cyan> (blue)
Ink Cartridge High Yield <magenta> (red)
Premium Plus Glossy Photo Paper
(Letter size / 20 sheets)BP71GLTR
(4" 6" size / 20 sheets)BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets)BP60MPLTR (USA only)
LC101BK (Prints approx. 300 pages)
LC101Y (Prints approx. 300 pages)
LC101C (Prints approx. 300 pages)
LC101M (Prints approx. 300 pages)
LC103BK (Prints approx. 600 pages)
LC103Y (Prints approx. 600 pages)
LC103C (Prints approx. 600 pages)
LC103M (Prints approx. 600 pages)
1
1
1
1
1
1
1
1
Telephone Line CordLG3077001 (USA only)
Basic User's GuideLEL607001 (English for USA and Canada)
LEL607002 (French for Canada)
CD-ROM for Windows
1
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
®
& Mac
LEK462001
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
iv
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
v
User's Guides and where do I find them?
Which Guide?What's in it?Where is it?
Product Safety GuideRead this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Quick Setup GuideFollow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are
using.
Basic User’s GuideLearn the basic Fax, Copy and Scan operations, and
how to replace consumables. See troubleshooting
tips.
Advanced User’s GuideLearn more advanced operations: Fax, Copy, and
security features; printing reports; and performing
routine maintenance.
Software and Network
User’s Guide
This Guide provides instructions for Scanning,
Printing, PC-Fax and other operations that can be
performed by connecting your Brother machine to a
computer. You can also find useful information
about using the Brother ControlCenter utility, using
your machine in a network environment, and
frequently used terms.
Printed / In the box
Printed / In the box
Printed / In the box
PDF file / CD-ROM
HTML file/CD-ROM
Web Connect GuideThis Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
AirPrint GuideThis Guide provides information for using AirPrint to
print from OS X v10.7.x, 10.8.x and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
Google Cloud Print
Guide
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi network.
1
Visit us at http://solutions.brother.com/.
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
PDF file / Brother
Solutions Center
1
1
1
1
vi
Table of Contents
(Basic User’s Guide)
1General information1
Using the documentation .......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing Brother Utilities (Windows
Accessing the Advanced User’s Guide and Software and
Memory Receive (Black & White only)
Additional receiving operations
CIndex
5Dialing and storing numbers
Voice operations
Additional dialing operations
Additional ways to store numbers
6Printing reports
Fax reports
Reports
7Making copies
Copy options
ARoutine maintenance
Cleaning and checking the machine
Packing and shipping the machine
BGlossary
xi
xii
General information1
1
Using the
1
NOTE
documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation1
The following symbols and conventions are
used throughout the documentation.
BoldBold typeface identifies the
dial pad numbers of the
Touchpanel and buttons on
your computer screen.
ItalicsItalicized typeface
emphasizes an important
point or refers you to a related
topic.
Courier
New
Text in Courier New font
identifies messages on the
Touchscreen of the machine.
1
Notes tell you how to respond to a situation
that may arise or give tips about how the
operation works with other features.
Electrical Hazard icons alert you to
possible electrical shock.
Accessing Brother
®
Utilities (Windows
If you are using a tablet running Windows®8,
you can make your selections either by
tapping the screen or by clicking with your
mouse.
After the printer driver is installed, the
(Brother Utilities) appears on both the
Start screen and the desktop.
a Tap or click Brother Utilities either on
the Start screen or the desktop.
8) 1
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
1
Chapter 1
NOTE
b Select your machine.
c Choose the function you want to use.
Accessing the
Advanced User’s
Guide and Software
Viewing User’s Guides1
(Windows®)1
(Windows®XP/Windows Vista®/Windows®7/
Windows Server
2008/Windows Server
To view the documentation, from
(Start), All Programs, select Brother,
MFC-XXXX (where XXXX is your model
name) from the programs group, and then
choose User’s Guides.
(Windows
Click (Brother Utilities), and then click
the drop-down list and select your model
name (if not already selected). Click Support
in the left navigation bar, and then click
User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions:
®
®
2003/Windows Server®
®
2008 R2)
8/Windows Server® 2012)
and Network User’s
Guide
This Basic User’s Guide does not contain all
the information about the machine, such as
how to use the advanced Fax, Copy, Printer,
Scanner, PC-Fax, and Network features.
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software and
Network User’s Guide in HTML format that
are on the CD-ROM.
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
1
If the Brother screen does not appear, go
to Computer (My Computer).
(For Windows
2012:Click (File Explorer) on the
taskbar, and then go to Computer.)
Double-click the CD-ROM icon, and then
double-click start.exe.
®
8 and Windows Server®
b If the model name screen appears, click
your model name.
2
General information
NOTE
c If the language screen appears, click
your language. The CD-ROM
Top Menu will appear.
d Click User’s Guides.
e Click PDF/HTML documents. If the
country screen appears, choose your
country. After the list of User’s Guides
appears, choose the guide you want to
read.
(Macintosh)1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
How to find Scanning instructions1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software and Network User’s Guide
Scan
ControlCenter
Nuance™ PaperPort™ 12SE
How-to-Guides
(Windows
The complete Nuance™ PaperPort™
12SE How-to-Guides can be viewed from
the Help selection in the PaperPort™
12SE application.
Presto! PageManager User’s Guide
(Macintosh)
Presto! PageManager is available as a
download from
http://nj.newsoft.com.tw/download/
brother/PM9SEInstaller_BR_multilang2.dmg
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
®
)
1
b Double-click the User’s Guides icon.
c Select your model and language if
needed.
d Click User’s Guides. If the country
screen appears, choose your country.
e After the list of User’s Guides appears,
choose the Guide you want to read.
How to find Network setup
instructions
Your machine can be connected to a wireless
network.
Basic setup instructions
(See Quick Setup Guide.)
The wireless access point or router
supports Wi-Fi Protected Setup™ or
AOSS™
(See Quick Setup Guide.)
For more information about network
setup, see Software and Network User’s
Guide: Network.
1
3
Chapter 1
How to access Guides
for Advanced Features
You can view and download these Guides
from the Brother Solutions Center at:
http://solutions.brother.com/
Click Manuals on your model’s page to
download the documentation.
Web Connect Guide1
This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images,
printing data and uploading files directly to
Internet services.
AirPrint Guide1
This Guide provides information for using
AirPrint to print from OS X v10.7.x, 10.8.x and
your iPhone, iPod touch, iPad, or other iOS
device to your Brother machine without
installing a printer driver.
Google Cloud Print Guide1
This Guide provides details on how to use
Google Cloud Print™ services for printing
over the Internet.
Mobile Print/Scan Guide for Brother
iPrint&Scan
This Guide provides useful information about
printing from your mobile device and
scanning from your Brother machine to your
mobile device when connected to a Wi-Fi
network.
.
Accessing Brother
1
1
Support (Windows
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother numbers on page i and on the CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
To access our website
(http://www.brother.com/
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can
be used.
11.8" Touchscreen LCD (Liquid Crystal
Display)
This is a Touchscreen LCD. You can access
the menus and options by pressing them as
they are displayed on this screen.
You can adjust the control panel angle to read
the Touchscreen more easily.
Hold the edge of the control panel to avoid
accidentally pressing any of the Touchscreen
options.
6
General information
4
3
2
1
2Touchpanel:
The LEDs on the Touchpanel only light up
when they are available for use.
Back
Press to go back to the previous menu
level.
Press to return to the Home screen.
Cancel
Press to cancel an operation when
illuminated in red.
s or t
Press to display the previous or next page.
The Up and Down Arrows do not light up
when there is only one page.
Shortcut
Press to set up and use Shortcut settings.
These LEDs are always lit, even when you
have not yet added your Shortcut settings.
Press to display instructions about how to
set up a Shortcut.
Dial Pad
Press the numbers on the Touchpanel to
dial telephone or fax numbers and to enter
the number of copies.
Warning icon
The warning icon lights up when there
is an error or maintenance message. Press
to view the instruction on the
Touchscreen. For information about error
messages, see Error and maintenance messages on page 65.
7
Chapter 1
6
9
8
7
3
The WiFi light is on when the network interface
is set to WLAN.
4 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD will show
Shutting Down and will stay on for a few
seconds before turning itself off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it will still
periodically clean the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency and maintain
print quality, you should keep your machine
connected to the power at all times.
1 Ink
Lets you see the available ink volume. Also,
lets you access the Ink menu.
will not appear if received faxes are in
the memory.
2 Fax
Lets you access Fax mode.
3 Copy
Lets you access Copy mode.
4 Settings
Lets you access the full Settings menu.
5 Scan
Lets you access Scan mode.
1.8" Touchscreen LCD1
The Touchscreen LCD shows the machine’s
status when the machine is idle.
2
1
5
3
4
6 Web
Lets you connect the Brother machine to an
Internet service when you press t, and then
A four-level indicator on the Ready mode
screen shows the current wireless signal
strength if you are using a wireless connection.
0Max
If you see at the top of the screen, you
can easily configure the wireless settings by
pressing it. For more information, see Quick
Setup Guide.
8
General information
NOTE
NOTE
IMPORTANT
NOTE
9Faxes in memory
Shows how many received faxes are in the
memory.
If you see Demo icon at the top of the
screen, you can see the main features of
the machine by pressing Start to begin a
slide show.
After you print from a computer Demo will
disappear from the Home screen.
To restore the Demo icon, you must delete
all the settings you have changed by
performing a Machine Reset. For more
information, see Reset functions
on page 93 and How to reset the machine
on page 94.
The warning icon appears when there is
an error or maintenance message. For
information about error messages, see Error and maintenance messages on page 65.
The following steps show how to change a
setting in the machine. In this example the
Paper Type setting is changed from
Plain Paper to Inkjet Paper.
a Press (Settings).
b Press s or t on the Touchpanel to
display General Setup.
c Press General Setup.
d Press s or t to display Paper Type.
1
When the Distinctive Ring feature is
turned on, the Touchscreen shows D/R.
For more information, see Distinctive Ring
on page 34.
Basic Operations1
Press your finger on the Touchscreen LCD to
operate it. To display and access all the
settings and features tables and the available
options, press s or t on the Touchpanel to
scroll through them.
• DO NOT touch the Touchscreen
immediately after plugging in the power
cord or turning on the machine. Doing this
may cause an error.
• DO NOT press the Touchscreen with a
sharp object, such as a pen or stylus. It
may damage the machine.
e Press Paper Type.
f Press s or t to display
Inkjet Paper.
g Press Inkjet Paper.
Press if you want to go back to the
previous level.
h Press .
9
Chapter 1
NOTE
Shortcut Settings1
You can add the fax and copy settings you
use most frequently by setting them as
Shortcuts. Later you can recall and apply
these settings quickly and easily. You can
add three Shortcuts.
The following settings can be included in a fax
or copy Shortcut:
settings for this Shortcut, and then press
the setting you want to change.
g Press s or t to display the available
options for the setting, and then press
the new option you want to set.
Repeat steps f and g to change other
settings as needed.
h When you are finished changing
settings, press OK.
i To edit the name, hold down to
delete the current name, and then enter
a new name using the keyboard on the
Touchscreen. (For help entering letters,
see Entering Text on page 113.)
Press OK.
c Press the Shortcut (, or ) that
you want to delete.
d Press Delete to delete the Shortcut
that you chose in step c.
Press Yes to confirm.
e Press .
-Blank- appears when accessing
through Settings.
Using Shortcuts1
The Shortcuts are always
displayed on the Touchpanel. To use a
Shortcut, simply press it on the Touchpanel.
11
2
NOTE
1
2
3
3
Loading paper2
Loading paper and
other print media
Load only one size of paper and one type of
paper in the paper tray at a time.
(For more information about paper size,
weight and thickness, see Choosing the right print media on page 21.)
a Pull the paper tray completely out of the
machine.
• If the paper support flap (1) is open, close
it, and then close the paper support (2).
b Lift the output paper tray cover (1).
2
1
c Gently press and slide the paper width
guides (1) and then the paper length
guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper width guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
1
• When you load a different paper size in
the tray, you will need to change the
machine’s Paper Size setting at the
same time.
(See Paper Size on page 18.)
12
2
NOTE
When you are using Legal size paper,
NOTE
IMPORTANT
NOTE
press and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
1
Loading paper
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
2
d Fan the stack of paper well to avoid
paper jams and misfeeds.
Always make sure that the paper is not
curled or wrinkled.
Be careful not to push the paper in too far;
it may lift at the back of the tray and cause
paper feed problems.
If you want to add paper before the tray is
empty, remove the paper from the tray
and combine it with the paper you are
adding. Always fan the stack of paper well
before loading it in the tray. If you add
paper without fanning the stack, the
machine may feed multiple pages.
13
Chapter 2
IMPORTANT
f Gently adjust the paper width guides (1)
to fit the paper.
Make sure the paper width guides touch
the sides of the paper.
1
g Close the output paper tray cover.
i While holding the paper tray in place,
pull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
2
1
DO NOT use the paper support flap for
Legal size paper.
h Slowly and firmly push the paper tray
completely into the machine.
14
Loading paper
IMPORTANT
IMPORTANT
Loading envelopes2
About envelopes2
Use envelopes that weigh from 20 to 25 lb
(80 to 95 g/m
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
DO NOT use the following types of
envelopes, as they will not feed correctly:
• That are of a baggy construction.
• That have windows.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
2
).
Loading envelopes2
a Before loading, press the corners and
sides of envelopes to make them as flat
as possible.
2
If envelopes are “double-feeding,” put one
envelope in the paper tray at a time.
• That are pre-printed on the inside.
GlueDouble flaps
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
15
Chapter 2
b Put envelopes in the paper tray with the
address side down. If the envelope flaps
are on the long edge, load the
envelopes with the flap on the left, as
shown in the illustration. Gently press
and slide the paper width guides (1) and
paper length guide (2) to fit the size of
the envelopes.
1
2
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
2
c Select Reverse Print (Windows
Reverse page orientation (Macintosh)
in the printer driver’s dialog box, and
then adjust the size and margin in your
application.
For more information, see Software and
Network User’s Guide: Reverse Print
(Windows
(Macintosh).
®
) or Reverse Print
®
) or
16
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