Brother Intellifax
2750
Learner’s Manual
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Brother Intellifax
2750
Table of Contents
Table of Contents
•
Introduction
•
Sending a Fax
•
Resolution Keys ..................................................... 4
•
Manual Transmission .............................................. 5
•
Manual Fax Redial .................................................. 6
•
Dual Access .......................................................... 7
•
Printing Reports
•
Activity Report ...................................................... 8
•
Maintenance
•
Loading Paper ....................................................... 9
•
Loading Via Manual Feed Slot .................................. 10
•
Cleaning the Scanner ............................................. 11
•
Cleaning the Printer ............................................... 12
•
Cleaning the Drum Unit .......................................... 13
•
Replacing the Toner Cartridge .................................. 14
•
Replacing the Drum Unit ......................................... 15
•
Troubleshooting
•
Paper Jam ............................................................ 16
•
Sheet Feeder Jam .................................................. 17
•
Paper Jam Near Drum Unit ...................................... 18
•
Paper Jam Near Fuser Unit ...................................... 19
•
Common Error Codes ............................................. 20
•
page 2
Table of Contents
Introduction
Sending a Fax
Printing Reports
Brother Intellifax
2750
Introduction
Congratulations on the purchase of your new
Brother Intellifax 2750 multipurpose fax machine.
The Intellifax 2750 is a cutting edge solution for
communications in today’s business world that allows
for sending and receiving of faxes as well as basic
printing and copying capabilities.
Maintenance
Troubleshooting
Because of the multitude of functions that are
found in this one machine, users may sometimes feel
slightly overwhelmed when trying to become familiar
with the ‘ins’ and ‘outs’ of use. The purpose of this
document is to provide guidance in becoming familiar
with some of the most basic and essential functions
of the Intellifax 2750.
Throughout this document the instructor will
prompt you to respond to questions. Additionally in
some sections you will be asked to practice some of
the activities on your fax machine. By participating
as you read, you are more likely to be successful at
using your new Intellifax 2750.
page 3
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Brother Intellifax
2750
Sending a Fax > Resolution Keys
Before you send a fax, select the resolution for the
document you are sending. To change resolution,
press the resolution button to cycle through the following options.
Standard: Suitable for most typed documents. (see
image 4.1)
image 4.1
Fine: Good for small print; transmits slower than
standard resolution. (see image 4.2)
Maintenance
Troubleshooting
Super Fine: Good for small print or artwork; trans-
mits slower than ne resolution. (see image 4.3)
Photo: Use when document has varying shades of
gray; slowest transmission time. (see image 4.4)
image 4.2
image 4.3
image 4.4
page 4
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Brother Intellifax
2750
Sending a Fax > Manual Transmission
Insert your document(s) face down in the feeder.
1.
(see image 5.1)
If you’re sending a multi-page document stagger the pages
Dial the fax machine number.
2.
Pick up the handset or press the hook button before
•
starting to dial. (see image 5.2)
On-campus number: 7-extention number (e.g., 7-7236)
•
Local number: 9-phone number (e.g., 9-753-6342)
•
Long distance: 9-<pause>-1-<pause>-<area code>-
•
<phone number>-<pause>-<authorization number>
(e.g., 9-<pause>-1-<pause>-435-797-6342-<pause><authorization number>)
When dialing an international number from anywhere in
•
the USA, 011 must precede the number. (see image 5.3)
(For example, if you were faxing the Fiji Islands, which
has a country code of 679, you would rst dial a 9, then,
011, then the country code 679, then the phone number.)
Once you hear the fax machine you’ve dialed an-
3.
swer the call press the Start button. (see image 5.4)
Hang up the handset. (see image 5.5)
4.
image 5.1
image 5.2
image 5.3
image 5.4
image 5.5
page 5
Table of Contents
Introduction
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Brother Intellifax
2750
Sending a Fax > Manual Fax Redial
When the line is busy, after you disconnect the call
press Redial/Pause to retry the number. (see image 6.1)
image 6.1
page 6
Table of Contents
Introduction
Brother Intellifax
2750
Sending a Fax > Dual Access
You can scan up to 50 pages into the fax memory,
even when the fax machine is receiving or sending
another fax.
Sending a Fax
Resolution Keys
Manual Transmission
Manual Fax Redial
Dual Access
Printing Reports
Maintenance
Troubleshooting
Make sure the document feeder is empty.
1.
Place the document in the feeder.
2.
Enter the fax number.
3.
Press Start.
4.
You can cancel a job while you are scanning it
•
into memory by pressing Stop.
Eject the document by pressing Stop again.
•
page 7
Table of Contents
Introduction
Sending a Fax
Printing Reports
Activity Report
Maintenance
Troubleshooting
Brother Intellifax
2750
Printing Reports > Activity Report
The activity report gives a summary of approximately the last 50 faxes. The abbreviation TX indicates
an outgoing fax or “Transmit” and RX refers to an
incoming fax or “Receive”.
Push the function key. (see image 8.1)
1.
Push the 7 key. This tells the fax machine that
2.
you want to print a report. (see image 8.2)
Push the 2 key. This tells the fax machine that
3.
you want to print an Activity Report. (see image 8.3)
Push the set key. (see image 8.4)
4.
Push the start key to begin printing. (see image 8.5)
5.
To exit, push the stop key. (see image 8.5)
6.
image 8.1
image 8.2
image 8.3
image 8.4
image 8.5
page 8
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Brother Intellifax
2750
Maintenance > Loading Paper
Open the multi-purpose sheet feeder cover. (see
1.
image 9.1)
Load the paper
2.
Fan the paper well.
•
Make sure that the print side is toward the fax
•
machine.
Make sure the paper level is stacked below
•
the paper mark. (see image 9.2)
Adjust the paper guides to t the paper. (see image
3.
9.3)
Close the multi-purpose sheet feeder cover. (see
4.
image 9.4)
image 9.1
Troubleshooting
image 9.2
image 9.3
image 9.4
page 9
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Brother Intellifax
2750
Maintenance > Loading Via Manual Feed Slot
Maintenance > Loading Via Manual Feed SlotMaintenance > Loading Via Manual Feed Slot
Insert the side you wish to print on face down in
1.
the manual feed slot (see image 10.1)
Align the paper at the center of the manual feed
2.
slot. Be sure to insert the sheet all the way. (see
image 10.2)
Adjust the paper guide of the manual feed slot
3.
to the width of the paper you’re using. (see image
10.3)
image 10.1
Troubleshooting
image 10.2
image 10.3
page 10
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Brother Intellifax
2750
Maintenance > Cleaning the Scanner
Unplug the telephone line and the power cord.
1.
When you reconnect these lines later, make
•
sure to connect the power cord rst, then the
telephone line.
Open the Control Panel cover. (see image 11.1)
2.
Wipe any dirt off the critical scanning areas using
3.
a damp cloth.
To clean white bar, moisten a small piece of
•
clean soft, lint-free cloth with isopropyl alcohol. (see image 11.2)
Follow the same procedure to clean the glass
•
cover. (see image 11.3)
image 11.1
Troubleshooting
image 11.2
image 11.3
page 11
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Brother Intellifax
2750
Maintenance > Cleaning the Printer
Open the top cover. (see image 12.1)
1.
Remove the drum unit assembly.
2.
Remove by holding each side of the drum by
•
its handles and gently lifting the drum forward towards you. (see image 12.2)
Wipe the electric terminals with isopropyl alcohol
3.
on a cotton swab. (see image 12.3)
Gently wipe the scanner window (see image 12.4)
4.
and the toner sensor with a clean soft dry cloth.
(see image 12.5)
Do not use alcohol to clean the scanner win-
•
dow or the toner sensor
image 12.1
Troubleshooting
image 12.2
image 12.3
image 12.4
image 12.5
page 12
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Brother Intellifax
2750
Maintenance > Cleaning the Drum Unit
Maintenance > Cleaning the
Carefully turn the drum unit upside down. (see im-
1.
age 13.1)
Clean the primary corona wire inside the drum
2.
unit
Gently slide the tab from right to left several
•
times. (see image 13.2)
Return the tab to the home position.
3.
Home position is indicated by the mark posi-
•
tion.
The tab must be in the home position before
•
reinstalling the drum unit. (see image 13.3)
Install the drum unit into the fax machine. (see
4.
image 13.4)
Install by holding the drum unit by its handles
•
and inserting it into the fax machine.
Close the top cover. (see image 13.5)
5.
Plug in the power cord.
6.
image 13.1
image 13.2
image 13.3
image 13.4
image 13.5
page 13
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Brother Intellifax
2750
Maintenance > Replacing the Toner Cartridge
Open the top cover
1.
Remove the drum unit
2.
Remove by holding each side of the drum by
•
the handles and gently lifting the drum forward toward you. (see image 14.1)
Place drum unit on a drop cloth or large piece
•
of disposable paper to avoid spilling and scattering the toner.
Gently turn the lever on the toner cartridge for-
3.
ward until it stops. (see image 14.2)
Close the shutter by turning the lever fully to
•
the front.
The toner cartridge cannot be removed unless
•
the shutter is completely closed
Remove the old toner cartridge from the drum
4.
unit
Gently pull the cartridge out. (see image 14.3)
•
Unpack the new toner cartridge.
5.
Place the used toner cartridge into the bag
•
and discard it.
Gently rock the toner cartridge from side to side
6.
Rock the cartridge ve or six times.
•
Slide the new toner cartridge into the opening on
7.
the right side of the unit.
Make sure the toner cartridge guide arrow is
•
exactly aligned with the guide arrow on the
drum unit. (see image 14.4)
Gently turn the lever on the toner cartridge back-
8.
ward until it stops
Reinstall the drum unit into the fax machine and
9.
close the top cover.
image 14.1
image 14.2
image 14.3
image 14.4
page 14
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Loading Paper
Loading Via Manual Feed Slot
Cleaning the Scanner
Cleaning the Printer
Cleaning the Drum Unit
Replacing the Toner Cartridge
Replacing the Drum Unit
Troubleshooting
Brother Intellifax
2750
Maintenance > Replacing the Drum Unit
The drum unit is used to create print on the paper.
The display will show “Change drum soon” when the
unit is wearing down. However, if there is a noticeable deterioration in the print quality without the
display prompt, the drum unit should be replaced.
The drum life is estimated anywhere from 8,000 to
20,000 pages.
Open the top Cover (see image 15.1)
1.
Remove the drum unit
2.
Remove unit by holding each side of the drum
•
by its handles and gently lifting the drum forward toward you. (see image 15.2)
Place drum unit on a drop cloth or large piece
•
of disposable paper to avoid spilling and scattering toner.
Remove the toner cartridge from the drum unit
3.
and keep it in a safe place.
Wait to unpack the new drum unit until you are
4.
ready to install it.
Place the old drum into the aluminum bag and
•
discard it according to local regulations.
Gently rock the new drum from side to side ve
5.
or six times.
Do not remove the clear plastic starter sheet.
6.
Reinstall the toner cartridge into the new drum
7.
unit. (see image 15.3)
See previous section on replacing the toner
•
cartridge.
Holding the new drum unit by the handles, install
8.
it.
Close the top cover.
9.
The fax machine will eject the clear plastic
•
starter sheet automatically
image 15.1
image 15.2
image 15.3
page 15
Table of Contents
Introduction
Brother Intellifax
2750
Troubleshooting > Paper Jam
Important: During use of the fax machine, certain
parts will heat up and become extremely HOT. Be
very careful what you touch to avoid being burned.
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Open the control panel on the front of the machine
1.
by lifting up on the front, lower edge. (see image
16.1)
Pull the offending sheet of paper toward the front of
2.
the machine until is comes free.(see image 16.2)
Important: Do NOT pull the jammed paper
•
toward the rear of the machine as it may damage
the feeder mechanism.
Press the Stop button on the control panel to cancel
3.
the operation. (see image 16.2)
image 16.1
image 16.2
image 16.3
page 16
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Brother Intellifax
2750
Troubleshooting > Sheet Feeder Jam
Open the feeder unit. (see image 17.1)
1.
Pull the stuck sheet(s) up toward the rear of the
2.
machine. (see image 17.2)
Close the feeder unit.
3.
Important: It is a good idea to open up the top cover
•
and check to make sure there aren’t and torn pieces
of paper stuck in the machine. (see image 17.3)
image 17.1
image 17.2
image 17.3
page 17
Table of Contents
Introduction
Sending a Fax
Printing Reports
Brother Intellifax
2750
Troubleshooting > Paper Jam Near Drum Unit
Open the front cover.
1.
Remove the drum unit. (see page 15)
2.
Pull the paper toward the front of the machine
3.
until it comes free. (see image 18.1)
Replace the drum unit.
4.
Close the cover.
5.
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
image 18.1
page 18
Table of Contents
Introduction
Sending a Fax
Printing Reports
Brother Intellifax
2750
Troubleshooting > Paper Jam Near Fuser Unit
Open the front cover.
1.
Remove the drum unit.
2.
Pull the paper up towards the rear machine until
3.
it comes free. (see image 19.1)
Replace the drum unit.
4.
Close the cover.
5.
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
image 19.1
page 19
Table of Contents
Introduction
Sending a Fax
Printing Reports
Maintenance
Troubleshooting
Paper Jam
Sheet Feeder Jam
Paper Jam Near Drum Unit
Paper Jam Near Fuser Unit
Common Error Codes
Brother Intellifax
2750
Troubleshooting > Common Error Codes
CHECK PAPER – The machine is out of paper or
the paper is incorrectly loaded. Check to make sure
there is paper loaded and that it is correctly loaded
into the feeder.
COOLING DOWN PLEASE WAIT – The temperature of the internal component is too hot. The
machine will go into cooling down mode and wait for
the toner and/or drum to cool down sufciently. The
machine will resume printing once the components
have cooled sufciently.
COVER OPEN – The front cover or the feeder cover
is open. Open each cover and close rmly to verify
that the covers are shut.
DISCONNECTED – The call was terminated by the
other party’s machine. If you were transmitting a
fax, try sending it again. If you were receiving a
transmission, have the party resend the fax.
MACHINE ERROR XX PRESS STOP KEY – There is
a mechanical problem with the machine and it needs
to be serviced by Brother. Please call 800.284.4329
to report the problem.
NO RESPONSE/BUSY – The number you are trying to connect to is busy or isn’t answering. Verify
the number you are dialing and try to send the fax
again.
PRINTER JAM - There is a sheet of paper that is
stuck or is not moving through the machine properly.
Refer to the previous sections on how to correctly
remove the paper jam.
SET CARTRIDGE – The toner cartridge is not installed or is incorrectly installed. Refer to the maintenance section for instructions on how to correctly
install the cartridge.
TONER LOW – The toner cartridge is almost empty.
You can still receive faxes and print reports for the
time being. You should order a new toner cartridge
when this message is shown.
page 20
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