Brother HL-L6400DW, HL-L6400DWT Reference Guide

Reference Guide

Brief explanations for routine operations

HL-L6400DW HL-L6400DWT

Brother recommends keeping this guide next to your Brother machine for quick reference.

Online User's Guide

This Reference Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and software for the operating system and connection type you are using.

Reference Guide Learn the basic operations and basic

machine maintenance. See troubleshooting tips.

Online User's Guide This guide includes the additional contents of

the Reference Guide.

In addition to information about the Print operations, useful information is included about using the machine on a network.

Web Connect Guide This Guide provides useful information about

accessing Internet services from the Brother machine, as well as downloading images and printing data.

AirPrint Guide This Guide provides information for using

AirPrint to print from OS X v10.8.5 or later and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver.

Printed / In the box

HTML and PDF file / Brother Solutions

Center

PDF file / Brother Solutions Center

Google Cloud Print Guide This Guide provides details about how to use

Google Cloud Print™ services for printing over the Internet.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device when

connected to a Wi-Fi® network.

Visit solutions.brother.com/manuals.

PDF file / Brother Solutions Center

The Online User's Guide Helps You Get the Most

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:

Quicker Navigation!

Search box

Navigation index in a separate panel

Comprehensive!

Every topic in one guide

Simplified Layout!

Provides step-by-step instructions

Feature summary at the top of the page

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step Instructions

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

(Windows®)

You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on

your desktop, or from the Windows® Start menu.

Questions or Problems? Please Take a Look at our FAQs, Solutions, and Videos Online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at

support.brother.com.

• Provides several ways to search!

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice.

General Information

Control Panel Overview

The control panel may vary depending on your model.

1. Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on the Touchscreen.

2. Power On/Off

• Turn on the machine by pressing .

• Turn off the machine by pressing and holding down . The LCD displays [Shutting

Down] for a few seconds before going off.

3. Touchpanel

(Back)

Press to go back to the previous menu.

(Home)

• Press to return to the Home screen.

• While the machine is in Sleep Mode, the Home icon blinks.

(Cancel)

• Press to cancel an operation (available when lit).

• Press to cancel a programmed print job and clear it from the machine’s memory. To

cancel multiple print jobs, hold down until the LCD displays [Cancel All Jobs].

Press to display the previous or next page.

4. (WiFi)

(For infrastructure mode)

When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.

(For Ad-Hoc mode)

The WiFi LED is always off.

General Information

Touchscreen LCD

0 Max

2. (Toner)

Overview

From the Home screen, you can access the Wi‑Fi setup, Toner level, Settings, and Functions screen.

The Home screen displays the machine’s status when the machine is idle. This screen is also called the Ready Mode screen. When displayed, this screen indicates that your machine is ready for the next command.

If Active Directory® Authentication or LDAP Authentication is enabled, the machine's control panel will be locked.

The available features vary depending on your model.

Displays the remaining toner life. Press to access the [Toner] menu.

3. [Settings]

Press to access the [Settings] menu.

Use the Settings menu to access all of your Brother machine's settings.

If Setting Lock has been turned on, a lock

icon

unlock the machine to change settings.

4. [Functions]

Press to access the Functions screen.

• [Secure]

Press to access the Secure Print option.

• [Web]

Press to connect the Brother machine to an Internet service. For more information, see the Web Connect Guide. Go to your model's Manuals page on the Brother Solutions Center at support.brother.com to download the guide.

appears on the LCD. You must

1. (Wireless Status )

If you are using a wireless connection, a four-level indicator in the Home screen displays the current wireless signal strength.

• If you see at the top on the

screen, press it to configure wireless settings.

Warning icon

The warning icon appears when there

is an error or maintenance message; press

to view it, and then press to

return to Ready Mode.

General Information

Access Brother Utilities (Windows®)

Brother Utilities is an application launcher

that offers convenient access to all Brother applications installed on your computer.

Do one of the following:

• (Windows® XP, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2008 and Windows Server® 2008 R2)

Select your machine (where XXXX is

the name of your model).

Click (Start) > All Programs >

Brother > Brother Utilities.

• (Windows® 8 and Windows Server

2012)

Tap or click

either on the Start screen or the desktop.

• (Windows® 8.1 and Windows Server® 2012 R2)

Move your mouse to the lower left corner of the Start screen and click

(if you are using a touch-based

device, swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap

or click (Brother Utilities).

(Brother Utilities)

Choose the operation you want to use.

Load Paper

Load Paper in the Paper Tray

Use the paper tray when printing on the following media:

Plain paper

Thin paper

Recycled paper

Letterhead

Colored paper

Thick paper

• Adjust the guides

• Fan the paper

Load Paper in the Multipurpose Tray (MP Tray)

Use the MP tray when printing on the following media:

Plain paper

Thin paper

Recycled paper

Bond paper

Letterhead

Colored paper

Thick paper

Labels

Envelopes

• Adjust the guides

• Fan the paper

Load Paper

For more information, see the Online User's Guide: Load and Print Using the Multi‑purpose Tray (MP Tray).

For more information, see the Online User's Guide: Load and Print Using the Paper Tray.

Open the back cover (face up output tray) before printing to let the printed paper exit onto the face up output tray.

Print

Print from Your Computer

Print a Document (Macintosh)

For printing instructions, see the Online User's Guide: Print from Your Computer (Macintosh).

Print a Document (Windows®)

Select the print command in your

application.

Select Brother XXX-XXXX (where

XXXX is the name of your model).

Click Print.

Complete your print operation.

For more information, see the Online User's Guide: Print from Your Computer

(Windows®).

Print More Than One Page on a Single Sheet of Paper

(N in 1) (Windows®)

Select the print command in your

application.

Select Brother XXX-XXXX (where

XXXX is the name of your model), and then click the printing properties or preferences button.

The printer driver window appears.

Click the Multiple Page drop-down list

and select the 2 in 1, 4 in 1, 9 in 1, 16 in 1, or 25 in 1 option.

Click OK.

Complete your print operation.

Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.

First, check the following:

• The machine's power cord is connected correctly and the machine's power is on.

• All of the machine's orange protective parts have been removed.

• (For network models) The access point (for wireless network), router, or hub is turned on and its link indicator is blinking.

• Paper is inserted correctly in the paper tray.

• The interface cables are securely connected to the machine and the computer.

• Check the LCD or the machine's status in Brother Status Monitor on your computer.

Find the Error Find the Solution

Troubleshooting

Using the Status Monitor

• Double-click the icon in the task tray.

• (Windows®) If you select the Load Status

Monitor on Startup check box, the Status Monitor will launch automatically each time you start your computer.

• A green icon indicates the normal stand-by condition.

• A yellow icon indicates a warning.

• A red icon indicates an error has occurred.

• A gray icon indicates the machine is offline.

• Click the Troubleshooting button to access Brother's troubleshooting website.

Find the Error Find the Solution

Using the LCD 1. Follow the messages on the LCD.

2. See the instructions in the following table.

3. If you cannot resolve the error, see the

Online User's Guide: Error and Maintenance Messages or see: FAQs &

Troubleshooting on the Brother Solutions Center at support.brother.com.

Error and Maintenance Messages

(HL-L6400DW/HL-L6400DWT)

If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on your Brother machine to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)

Make sure the NFC settings of both your Brother machine and your Android™ device are set to On.

The most common error and maintenance messages are shown in the table.

Error Message Cause Action

Cartridge Error

The toner cartridge is not installed correctly.

Remove the toner cartridge and drum unit assembly. Take out the toner cartridge, and put it back in the drum unit again. Reinstall the toner cartridge and drum unit assembly in the machine.

If the problem continues, contact Brother Customer Service or your local Brother dealer.

Error Message Cause Action

Drum !

Jam 2-sided

The corona wire on the drum unit must be cleaned.

The drum unit or the toner cartridge and drum unit assembly is not installed correctly.

The paper is jammed in the 2-sided tray or inside the back cover.

Clean the corona wire on the drum unit.

See the Online User's Guide: Clean the Corona Wire.

If the problem continues, replace the drum unit with a new one.

Remove the drum unit, remove the toner cartridge from the drum unit, and put the toner cartridge back into the drum unit. Reinstall the drum unit in the machine.

Remove the 2-sided tray and open the back cover to pull out all jammed paper.

Troubleshooting

Jam Inside

Jam Mailbox

Jam MP Tray

Jam Rear

Jam Tray1

Jam Tray2

Jam Tray3

Jam Tray4

No Drum Unit

The paper is jammed inside the machine.

The paper is jammed in the Mailbox unit.

The paper is jammed in the MP tray.

The paper is jammed in the back of the machine.

The paper is jammed in the indicated paper tray.

The drum unit is not installed correctly.

Open the front cover, remove the toner cartridge and drum unit assembly, and pull out all jammed paper. Close the front cover.

Remove all jammed paper from the Mailbox unit as shown on the LCD.

Remove all jammed paper from in and around the MP tray. Press Retry.

Open the fuser cover and remove all jammed paper. Close the fuser cover.

Pull out the paper tray and remove all jammed paper as shown in the animation on the LCD.

Reinstall the toner cartridge and drum unit assembly.

Error Message Cause Action

No Paper

No Paper Fed T1

No Paper Fed T2

No Paper Fed T3

No Paper Fed T4

No Paper MP

No Paper T1

No Paper T2

No Paper T3

No Paper T4

The machine is out of paper, or paper is not loaded correctly in the paper tray.

The machine failed to feed paper from the indicated paper tray.

The MP tray is out of paper, or paper is not loaded correctly in the MP tray.

The machine failed to feed paper from the indicated paper tray.

• Refill paper in the paper tray. Make sure the paper guides are set to the correct size.

• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.

• Do not overfill the paper tray.

Pull out the paper tray indicated on the LCD and remove all jammed paper.

Do one of the following:

• Refill paper in the MP tray. Make sure the paper guides are set to the correct size.

• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.

Do one of the following:

• Refill paper in the paper tray indicated on the LCD. Make sure the paper guides are set to the correct size.

• If paper is in the tray, remove it and load it again. Make sure the paper guides are set to the correct size.

• Do not overfill the paper tray.

No Toner

Output Tray Full

Replace Toner

Supplies

Drum End Soon

The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly.

The output paper tray is full. Remove printed paper from output

The toner cartridge is at the end of its life. The machine stops all print operations.

The drum unit is near the end of its life.

Remove the toner cartridge and drum unit assembly. Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit. Reinstall the toner cartridge and drum unit assembly back in the machine. If the problem continues, replace the toner cartridge with a new one.

tray indicated on the LCD.

Replace the toner cartridge with a new one.

Order a new drum unit before the LCD displays Replace Drum.

Error Message Cause Action

Supplies

Replace Drum

Supplies

Toner Low

It is time to replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

If the LCD displays this message, you can still print. The toner cartridge is near the end of its life.

Replace the drum unit with a new one.

Reset the drum unit counter.

See the instructions included with the new drum unit.

Order a new toner cartridge now so you have it ready when the LCD displays Replace Toner.

Troubleshooting

Paper Jams

An error message indicates where the paper is stuck in your machine.

Error messages:

1. Jam Mail Box (When the optional mail box is installed.)

2. Jam Rear

3. Jam 2-sided

4. Jam Tray

5. Jam Inside

Solutions for Wireless Connection

If you cannot connect your Brother machine to the wireless network, see the following:

• Online User's Guide: Print the WLAN Report

• Quick Setup Guide: Alternate wireless configuration method

Appendix

How to Enter Text on Your Brother Machine

When text is required, a keyboard appears on your machine's LCD.

• The characters may differ depending on your country.

• The keyboard layout may differ depending on the operation you perform.

• Press to cycle between letters, numbers and special characters.

• To move the cursor to the left or right, press d or c.

Inserting spaces

• To enter a space, press

Making corrections

• If you entered a character incorrectly and want to change it, press d or c to move the cursor to

the incorrect character and press . Enter the correct character.

• To insert a character, press d or c to move the cursor to the correct place, and then enter the character.

• Press for each character you want to erase, or press and hold to erase all the

characters.

twice to choose special characters, then press the space button.

Appendix

Print Using Your Mobile Device

Brother iPrint&Scan allows you to use features of your Brother machine directly from your mobile device, without using a computer. Download the Mobile Print/Scan Guide for Brother iPrint&Scan at: solutions.brother.com/manuals.

Supplies

When the time comes to replace supplies, such as the toner or drum, an error message will appear on your machine's control panel or in the Status Monitor. For more information about the supplies for your machine, visit http://www.brother.com/original/index.html or contact your local Brother reseller.

The toner cartridge and drum unit are two separate parts.

Supply Items Supply order No. Approximate Life

Applicable Models

(Page Yield)

Toner Cartridge

Drum Unit DR-890 Approximately

Approximate cartridge yield is declared in accordance with ISO/IEC 19752.

Letter or A4 size 1-sided pages

Approximately 50,000 pages based on 3 pages per job and 30,000 pages based on 1 page per job [A4/letter simplex pages]. The number of pages may be affected due to a variety of factors including but not limited to media type and media size.

Standard Toner:

TN-820

High Yield Toner:

TN-850

Super High Yield Toner:

TN-880

Ultra High Yield Toner:

TN-890

Approximately 3,000 pages

Approximately 8,000 pages

Approximately 12,000 pages

Approximately 20,000 pages

50,000 pages

HL-L6400DW/HL-L6400DWT

1 2

HL-L6400DW/HL-L6400DWT

1 2

HL-L6400DW/HL-L6400DWT

1 2

HL-L6400DW/HL-L6400DWT

1 2

HL-L6400DW/HL-L6400DWT

Appendix

If you are using Windows®, double-click the Brother CreativeCenter icon on your desktop

to access our FREE website designed as a resource to help you easily create and print customized materials for business and home use with photos, text and creativity.

Macintosh users can access Brother CreativeCenter at this web address:

http://www.brother.com/creativecenter

Brother International Corporation

200 Crossing Boulevard

P.O. Box 6911

Bridgewater, NJ 08807-0911 USA

Brother International Corporation (Canada) Ltd.

1 rue Hôtel de Ville,

Dollard-des-Ormeaux, QC, Canada H9B 3H6

Visit us on the World Wide Web

www.brother.com

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries.

D0051L001-00

USA/CAN

Version 0

Brother HL-L6400DW, HL-L6400DWT Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User's Guides and Where to Find Them

Questions or Problems? Please Take a Look at our FAQs, Solutions, and Videos Online.

General Information

Control Panel Overview

Access Brother Utilities (Windows®)

Load Paper

Load Paper in the Paper Tray

Print

Print from Your Computer

Print a Document (Macintosh)

Print a Document (Windows®)

Identify the Problem

Error and Maintenance Messages

Paper Jams

Solutions for Wireless Connection

How to Enter Text on Your Brother Machine

Print Using Your Mobile Device

Supplies