Brother HL-5350DW User Manual

Brother Laser Printer
USER’S GUIDE
HL-5340D HL-5350DN HL-5370DW
For visually-impaired users
You can read this manual with Screen Reader 'text-to-speech' software.
Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box.
Please read this User's Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you can use it quickly if you need to.
You can also read the User's Guide in HTML format by visiting our web site at http://solutions.brother.com/ accessing it from the CD-ROM directly.
Please visit us at http://solutions.brother.com/ utilities, and answers to frequently asked questions (FAQs) and technical questions.
where you can get product support, the latest driver updates and
or
Version A
CHN-ENG

To create a better environment

Please cooperate
Firstly, thank you very much indeed for using our Brother products!
Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.
Therefore, we hope you'll take part in this environment plan, and pay attention to environment protection points as below while discarding used consumables.
1 Please deliver the used package materials to relevant waste disposaloffice for recycle.
2 When you discard used consumables, please follow and carry on relevant local regulations properly. If you
have questions, call your local sales dealer.
3 When the machine need replacing parts for the maintenance and repair, please discard used circuit
boards, used electrical parts and products as disposed electrical materials.
i

Using this guide

Symbols used in this guide

We use the following icons throughout this User’s Guide:
Warnings tell you what to do to prevent possible personal injury.
Cautions specify procedures you must follow or avoid to prevent possible minor injuries.
Important specify procedures you must follow or avoid to prevent possible damage to the printer or other object.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch machine parts that are hot.
Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.
ii

Safety precautions

WARNING

To use the printer safely

If you DO NOT follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. Please keep these instructions for later reference and read them before attempting any maintenance.
There are high voltage electrodes inside the printer. Before you clean the inside of the printer, make sure that you have turned off the power switch and unplugged the printer from the AC power outlet.
DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.
Always make sure the plug is fully inserted.
This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.
Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line, or unplug the cords during a lightning storm.
Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
iii
DO NOT use this product to report a gas leak in the vicinity of the leak.
Use only the power cord provided with the machine.
Plastic bags are used in the packaging of your machine. To avoid danger of suffocation, keep these bags away from babies and children.
DO NOT use flammable substances, any type of spray or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See Cleaning on page 105 for how to clean the machine.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.
Cleaning the outside of the printer:
Make sure that you have unplugged the printer from the AC power outlet.
Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the printer.
DO NOT use cleaning materials that contain ammonia.
iv
CAUTION
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned.
Inside the printer (Front View) Open the back cover (Back View)
Avoid placing your machine in a high-traffic area.
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or devices that contain magnets or generate magnetic fields.
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture, or dust.
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers.
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances or other equipment that might disrupt the power supply.
DO NOT put objects on top of the machine.
DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink, washing machine, or in a wet basement or near a swimming pool.
v
Note
DO NOT remove or damage the caution label located on or around the fuser.
vi

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and other countries.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
PostScript and PostScript3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
IBM is either a registered trademark or a trademark of International Business Machines Corporation in the United States and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.
All other trademarks are the property of their respective owners.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product’s descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
© 2008 Brother Industries Ltd.

Shipment of the Printer

If for any reason you must ship your printer, carefully package the printer to avoid any damage during transit. We recommend that you save and use the original packaging. The printer should also be adequately insured with the carrier.
vii

Table of Contents

1 About this Printer
Carton components ...................................................................................................................................1
Interface cable .....................................................................................................................................1
Front view ............................................................................................................................................3
Back view ............................................................................................................................................4
Positioning the printer ................................................................................................................................5
Power supply .......................................................................................................................................5
Environment ........................................................................................................................................5
2 Printing Methods
About paper ...............................................................................................................................................6
Type and size of paper ........................................................................................................................6
Recommended paper ..........................................................................................................................8
Unprintable area ................................................................................................................................10
Printing methods......................................................................................................................................11
Printing on plain paper, bond paper and transparencies...................................................................11
Printing on thick paper, labels and envelopes ...................................................................................19
Duplex printing.........................................................................................................................................24
Guidelines for printing on both sides of the paper .............................................................................24
Manual duplex printing ......................................................................................................................24
Automatic duplex printing ..................................................................................................................28
Booklet printing..................................................................................................................................30
1
6
3 Driver and Software
Printer driver ............................................................................................................................................31
Features in the printer driver (for Windows Using the BR-Script3 printer driver (PostScript
Features in the printer driver (for Macintosh) ....................................................................................53
Using the BR-Script3 printer driver (Post Script
Installing the BR-Script3 printer driver...............................................................................................63
Uninstalling the printer driver...................................................................................................................69
Printer driver for Windows
Printer driver for Macintosh ...............................................................................................................69
Software ..................................................................................................................................................71
Software for networks (For HL-5350DN and HL-5370DW) ...............................................................71
About emulation modes.....................................................................................................................72
Automatic emulation selection...........................................................................................................73
Automatic interface selection.............................................................................................................73
Remote Printer Console ....................................................................................................................74
®
) ....................................................................................34
®
3™ language emulation for Windows®).................47
®
3™ language emulation for Macintosh) .....................63
®
and Windows Vista® and Windows Server® 2003/2008 .......................69
31
viii
4 Control Panel
LEDs (Light Emitting Diodes)...................................................................................................................75
Service call indications ............................................................................................................................81
Control panel buttons...............................................................................................................................83
Print a test page ................................................................................................................................84
Print the Printer Settings page...........................................................................................................85
Print Fonts .........................................................................................................................................86
Default settings..................................................................................................................................87
75
5 Options
Lower tray (LT-5300) ...............................................................................................................................88
SO-DIMM (memory module)....................................................................................................................89
SO-DIMM types .................................................................................................................................89
Installing extra memory .....................................................................................................................90
6 Routine Maintenance
Replacing the consumable items.............................................................................................................92
Consumables.....................................................................................................................................92
Toner cartridge ..................................................................................................................................93
Drum unit .........................................................................................................................................100
Cleaning ................................................................................................................................................105
Cleaning the outside of the printer...................................................................................................105
Cleaning the inside of the printer.....................................................................................................107
Cleaning the paper pick-up roller.....................................................................................................110
Cleaning the corona wires .....................................................................................................................112
Cleaning the corona wire.................................................................................................................112
7 Troubleshooting
88
92
114
Identifying your problem ........................................................................................................................114
Error messages in the Status Monitor ...................................................................................................115
Error message printout ..........................................................................................................................117
Paper handling ......................................................................................................................................118
Paper jams and how to clear them ........................................................................................................119
Jam MP tray / Tray1 / Tray2 / Tray3 / Inside ...................................................................................119
Jam Rear / Duplex...........................................................................................................................124
Improving the print quality......................................................................................................................128
Solving print problems ...........................................................................................................................135
Network problems (For HL-5350DN and HL-5370DW) .........................................................................136
Other problems......................................................................................................................................136
For Macintosh with USB ..................................................................................................................136
BR-Script 3 ......................................................................................................................................137
ix
A Appendix
Printer specifications..............................................................................................................................138
Engine .............................................................................................................................................138
Controller .........................................................................................................................................139
Software ..........................................................................................................................................140
Control panel ...................................................................................................................................140
Paper handling ................................................................................................................................140
Media specifications ........................................................................................................................141
Supplies...........................................................................................................................................141
Dimensions / weights.......................................................................................................................142
Other................................................................................................................................................142
Computer requirements...................................................................................................................143
Important information for choosing your paper................................................................................144
Symbol and character sets ....................................................................................................................147
How to use the Web Based Management (web browser) ...............................................................147
Symbol and character sets list.........................................................................................................148
Quick reference for bar code control commands...................................................................................149
Print bar codes or expanded characters..........................................................................................149
138
B Appendix
Frequently asked questions (FAQs) ......................................................................................................157
Customer Service ..................................................................................................................................157
C Index
157
158
x
About this Printer1
1

About this Printer 1

Carton components 1

When you unpack the printer, make sure that you have all of the following parts.
1
Printer
Quick Setup Guide CD-ROM AC Power Cord USB Cable
Drum Unit and Toner Cartridge Assembly

Interface cable 1

The network interface cable is not standard accessories. Please purchase them, if you intend to use.
USB cable
Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2.0 meters).
DO NOT connect the interface cable at this time. Connecting the interface cable is done during the printer driver installation process.
Make sure that you connect it to the USB port of your computer and not to a USB port on a keyboard or non-powered USB hub.
Third party USB ports are not supported by Macintosh.
1
Parallel cable
About this Printer
DO NOT use a parallel interface cable that is longer than 6 feet (2.0 meters).
Use a shielded interface cable that is IEEE 1284-compliant.
Network cable (For HL-5350DN and 5370DW only)
Use a straight-through Category5 (or greater) twisted-pair cable for 10BASE-T or 100BASE-TX Fast Ethernet Network.
1
2
About this Printer

Front view 1

1
2
3
4
5
7
9
6
8
1
1 Front Cover Release Button
2 Control Panel
3 Face-down Output Tray Support Flap 1 (Support Flap 1)
4 Front Cover
5 Paper Tray
6 Power Switch
7 Face-down Output Tray
8 Multi-purpose Tray (MP Tray)
9 Face-down Output Tray Support Flap 2 (Support Flap 2)
3
About this Printer
Note
5
1
2
3
9
8
4
7
6
10

Back view 1

1
1 Back Cover (Back Output Tray)
2 Duplex Tray
3 AC Power Connector
4 10BASE-T / 100BASE-TX (Ethernet) Port (HL-5350DN and HL-5370DW only)
5 Network Activity LEDs (Light Emitting Diodes) (For HL-5350DN and HL-5370DW only)
6 HL-5370DW: Wireless Activity LED
7 HL-5370DW: Wireless Setup Button
8 USB Interface Connector
9 SO-DIMM (memory) Cover
10 Parallel Interface Connector
The printer illustration is based on HL-5370DW.
4
About this Printer

Positioning the printer 1

Read the following before you use the printer.

Power supply 1

Use the printer within the recommended power range.
Power source: AC 220 to 240 V,
50/60 Hz
The power cord, including extensions, should be no longer than 5 meters (16.5 feet).
Do not share the same power circuit with other high-powered appliances, such as an air conditioner, copier, shredder and so on. If you cannot avoid using the printer with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.

Environment 1

1
Put your printer on a flat, stable surface such as a desk that is free of vibration and shocks.
Put the printer near an AC power outlet, so that it can be easily unplugged from the AC power outlet if there
is an emergency.
Only use the printer within the following ranges of temperature and humidity:
Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F)
Humidity: 20% to 80% (without condensation)
Use the printer in a well-ventilated room.
DO NOT put the printer where the ventilation hole of the printer is blocked. Keep a gap of roughly 100 mm
(4 in.) between the ventilation hole and the wall.
DO NOT expose the printer to direct sunlight, excessive heat, moisture, or dust.
DO NOT put the printer near devices that contain magnets or produce magnetic fields.
DO NOT expose the printer to open/naked flames or salty or corrosive gasses.
DO NOT put objects on top of the printer.
DO NOT put the printer near heaters, air conditioners, water, chemicals or refrigerators.
Keep the printer horizontal when you carry it.
5
Printing Methods2
2

Printing Methods 2

About paper 2

Type and size of paper 2

The printer loads paper from the installed paper tray or the multi-purpose tray.
The names for the paper trays in the printer driver and this guide are as follows:
Paper tray Tray 1
Multi-purpose tray MP Tray
Optional lower tray unit Tray 2 / Tray 3
Duplex unit for automatic duplex printing DX
When looking at this page on the CD-ROM, you can jump to the page for each printing method by clicking p in the table.
Media type Tray 1 Tray 2/ Tray 3 MP Tray DX Choose the media type
from the printer driver
Plain paper
70 g/m (20 to 28 lb)
Recycled paper pp p pRecycled Paper
Bond paper
Rough paper– 60 g/m
(16 to 43 lb)
Thin paper
60 g/m (16 to 20 lb)
Thick paper
105 g/m (28 to 43 lb)
Transparency p
Labels p
2
to 105 g/m2
2
to 163 g/m2
2
to 70 g/m
2
to 163 g/m
2
2
pp p p
p
2
60 g/m
105 g/m
Up to 10
to
2
(16 to 28 lb)
pp p p
sheets
A4 or
Letter
60 g/m
105 g/m
28 lb)
p
2
2
to
(16 to
p
60 g/m
163 g/m
Up to 10 sheets
A4 or Letter
A4 or Letter
2
to
2
(16 to
43 lb)
p
p
Plain Paper
Bond Paper
Thin Paper
Thick Paper or Thicker Paper
Transparencies
Thicker Paper
2
6
Printing Methods
Media type Tray 1 Tray 2/ Tray 3 MP Tray DX Choose the media type
from the printer driver
Envelopes
Tray 1 Tray 2/ Tray3 MP Tray DX
Paper size A4, Letter, B5 (ISO),
Executive, A5, A6, B6 (ISO), A5(Long Edge)
Number of sheets (80 g/m
2
/ 20 lb)
250 sheets 250 sheets / 250
p
Up to 3 sheets
A4, Letter, B5 (ISO), Executive, A5, B6 (ISO)
sheets
Width: 69.8 to 216 mm (2.75 to
8.5 in.)
Length: 116 to
406.4 mm (4.57 to 16 in.)
50 sheets
Envelopes
Env. Thin
Env. Thick
A4
2
7
Printing Methods
IMPORTANT

Recommended paper 2

Plain paper
APP Blue Flag Ship 70 g/m
APP Gold Flag Ship 80 g/m
Advanced Agro Double A 80 g/m
2
2
2
To get the best print quality, we suggest using paper that meets the conditions mentioned below.
Paper that is made for plain-paper copying
Paper that is 70 to 90g/m
2
(20 to 24lb)
Neutral paper. Do not use acidic or alkaline paper
Long-grain paper
Use paper with a moisture content of approximately 5%.
We recommend using “3M Transparency Film” when you print on transparencies.
DO NOT use ink jet paper because it may cause a paper jam or damage your printer.
If you use paper that is not recommended, a paper jam or misfeed may occur in the printer.
DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.
2
Especially when paper that satisties the conditions mentioned above is not available in your country, we recommend testing various papers before purchasing large quantities.
To help you choose which paper to use with this printer, see Important information for choosing your paper on page 144.
Should you need further information on recommended paper, please contact local Brother office in your country.
8
Printing Methods
Note
Types of envelopes 2
Most envelopes will be suitable for your printer. However, some envelopes may have feed and print quality problems due to the way they have been made. A suitable envelope should have edges with straight, well­creased folds and the leading edge should not be thicker than two pieces of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser printer. Before you print a lot of envelopes, test one to make sure that the print results are what you want.
Brother does not recommend a particular envelope because envelope manufacturers may change the envelope specifications. You are responsible for the quality and performance of the envelopes you use.
DO NOT use damaged, curled, wrinkled, irregularly shaped, extremely shiny or textured envelopes.
DO NOT use envelopes with clasps, snaps, tie strings, self-adhesive components, windows, holes,
cutouts or perforations.
DO NOT use envelopes that are of a baggy construction, not sharply creased, embossed (have raised
writing on them) or pre-printed on the inside.
DO NOT use envelopes that were previously printed by a laser printer.
DO NOT use envelopes that cannot be arranged when put in a pile.
DO NOT use envelopes that are made of paper that weighs more than the paper weight specifications for
the printer.
2
DO NOT use envelopes that have been badly made, with edges that are not straight or consistently
square.
If you use any of the types of envelopes listed above, they may damage your printer. This damage is not covered under any Brother warranty or service agreement.
• DO NOT print envelopes using duplex printing.
• You must choose the same paper size from your application as the paper in the tray.
9
Printing Methods
Note

Unprintable area 2

The area of the paper that cannot be printed on is shown in the table below:
When using BR-Script emulation, the edges of the paper that cannot be printed on are 4.32 mm (0.17 in).
Portrait 2
A4 Letter B5 (ISO) Executive A5 A6 B6 (ISO)
1 4.23 mm
(0.16 in.)
2 6.01 mm
(0.24 in.)
3 4.23 mm
(0.16 in.)
4 6.01 mm
(0.24 in.)
4.23 mm (0.16 in.)
6.35 mm (0.25 in.)
4.23 mm (0.16 in.)
6.35 mm (0.25 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.35 mm (0.25 in.)
4.23 mm (0.16 in.)
6.35 mm (0.25 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
4.23 mm (0.16 in.)
6.01 mm (0.24 in.)
2
Landscape 2
A4 Letter B5 (ISO) Executive A5 A6 B6 (ISO)
1 4.23 mm
(0.16 in.)
25.0mm (0.19 in.)
3 4.23 mm
(0.16 in.)
45.0mm (0.19 in.)
4.23 mm (0.16 in.)
5.08 mm (0.2 in.)
4.23 mm (0.16 in.)
5.08 mm (0.2 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.08 mm (0.2 in.)
4.23 mm (0.16 in.)
5.08 mm (0.2 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
4.23 mm (0.16 in.)
5.0 mm (0.19 in.)
10

Printing Methods

Note
Printing methods 2

Printing on plain paper, bond paper and transparencies 2

Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 2
Transparencies are only for Tray1.
(For the recommended paper to use, see About paper on page 6.)
a Pull the paper tray completely out of the printer.
2
b While pressing the blue paper-guide release lever (1), slide the paper guides to fit the paper size. Make
sure that the guides are firmly in the slots.
1
11
Printing Methods
IMPORTANT
c Put paper in the tray, and make sure that the paper is below the maximum paper mark (bbb). The side
to be printed on must be face down.
Make sure the paper guides touch the sides of the paper so it will feed properly.
d Put the paper tray firmly back in the printer. Make sure that it is completely inserted into the printer.
2
e Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the printer.
1
12
f Choose the following from the printer driver:
Note
1
2
3
1
2
3
Paper Size......(1)
Media Type......(2)
Paper Source......(3)
and any other settings you may want to make. (See Chapter 3: Driver and Software.)
Windows
®
printer driver
Printing Methods
2
BR-Script printer driver for Windows
®
To use the BR-Script printer driver for Windows® you must install the driver using the Custom Install from the CD-ROM.
13
Macintosh printer driver
IMPORTANT
1
3
Printing Methods
2
g Send the print data to the printer.
When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl.
14
Printing Methods
Printing on plain paper, bond paper or transparencies from the MP tray 2
(For the recommended paper to use, see About paper on page 6.)
a Open the MP tray and lower it gently.
b Pull out the MP tray support flap (1).
2
1
c Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the printer.
1
15
Printing Methods
d Put paper in the MP tray. Make sure that the paper stays under the maximum paper mark (b) on both
sides of the tray. The side to be printed on must be face up with the leading edge (top of the paper) in first.
e While pressing the paper-guide release lever (1), slide the paper guide to fit the paper size.
2
1
16
f Choose the following from the printer driver:
Note
1
2
3
1
2
3
Paper Size......(1)
Media Type......(2)
Paper Source......(3)
and any other settings you may want to make. (See Chapter 3: Driver and Software.)
Windows
®
printer driver
Printing Methods
2
BR-Script printer driver for Windows
To use the BR-Script printer driver for Windows® you must install the driver using the Custom Install from
®
the CD-ROM.
17
Macintosh printer driver
IMPORTANT
1
3
Printing Methods
2
g Send the print data to the printer.
When printing on transparencies, remove each transparency at once after printing. Stacking the printed transparencies may cause a paper jam or the transparency to curl.
18
Printing Methods

Printing on thick paper, labels and envelopes 2

When the back output tray is pulled down, the printer has a straight paper path from the MP tray through to the back of the printer. Use this paper feed and output method when you want to print on thick paper, labels or envelopes. (For the recommended paper to use, see About paper on page 6 and Types of envelopes on page 9.)
a Open the back cover (back output tray).
b <For printing envelopes only>
Pull down the two gray levers, one on the left-hand side and one on the right-hand side, toward you as shown in the illustration below.
2
c Open the MP tray and lower it gently.
19
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