Brother HL-2132, DCP-7060D, HL-2270DW, DCP-7055, HL-2240D User Manual

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Advanced User’s Guide

Safety and Legal

Basic User’s Guide

User’s Guide

Note

Safety and Legal A

(HL-2130 / HL-2132 / HL-2240 / HL-2240D / HL-2242D / HL-2250DN /

HL-2270DW / DCP-7055 / DCP-7057 / DCP-7060D / DCP-7065DN /

DCP-7070DW / MFC-7360 / MFC-7362N / MFC-7360N / MFC-7460DN /

MFC-7470D / MFC-7860DN / MFC-7860DW)

Not all models are available in all countries.

Please read this booklet before attempting to operate the product, or before attempting any maintenance. Failure to follow these instructions may result in an increased risk of fire, electrical shock, burns or suffocation.

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

buttons on the product’s control panel, on the computer screen.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

WARNING

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

Text in the Courier New font identifies messages on the LCD of the product.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation

works with other features.

Electrical Hazard icons alert you to possible electrical shock.

Improper Setup icons alert you to devices and operations that are not compatible with the product.

Hot Surface icons warn you not to touch product parts that are hot.

Follow all warnings and instructions marked on the product.

The illustrations in this guide show the HL-2240D and MFC-7860DW.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

Version A

UK/IRE/SAF

Compilation and Publication A

WARNING

CAUTION

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Choosing a location A

Put your product on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the product near a telephone socket and a standard grounded electrical socket. Choose a location where the temperature remains between 10C and 32.5C and the humidity is between 20% to 80% (without condensation).

DO NOT expose the product to direct sunlight, excessive heat, open flames, corrosive gasses, moisture or dust.

DO NOT place the product near heaters, air conditioners, desk fan, refrigerators, water or chemicals.

Avoid placing your product in a high-traffic area.

DO NOT put the product where the ventilation holes of the product are blocked. Keep a gap of roughly 100 mm between the ventilation holes and the wall.

WARNING

DO NOT connect your product to electrical sockets controlled by wall switches or automatic timers, or to the same circuit as large appliances that might disrupt the power supply.

Disruption of power can delete information from the product’s memory.

Avoid interference sources, such as other cordless telephone systems or speakers.

Make sure cables leading to the product do not constitute a trip hazard.

DO NOT eat the Silica Pack. Please discard. If ingested seek medical attention immediately.

To use the product safely A

There are high voltage electrodes inside the product. Before you clean the inside of the product, make sure you have unplugged the telephone line cord first (MFC only) and then the power cord from the electrical socket. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must unplug the power cord from the electrical socket to shut off the power completely.

Plastic bags are used in the packing of your product and drum unit. Plastic bags are not toys. To avoid the danger of suffocation, keep these bags away from babies and children and dispose of them properly.

DO NOT use flammable substances near the product. DO NOT use any type of spray to clean the inside or outside of the product. Doing this may cause a fire or electrical shock. See Routine Maintenance in the User's Guide/Basic User's Guide for how to clean the product.

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.

Be careful not to inhale toner.

CAUTION

(MFC only)

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

(MFC only)

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink

or washing product, in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak.

4 We DO NOT advise using an extension lead.

5 Never install telephone wiring during a lightning storm. Never install a telephone wall socket

in a wet location.

6 If any cables become damaged, disconnect your product, and contact your Brother dealer.

7 DO NOT place any objects on the product, or obstruct the air vents.

8 This product should be connected to an adjacent grounded AC power source within the

range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

SAVE THESE INSTRUCTIONS

(MFC and DCP only)

When you move the machine, grasp the side handholds that are under the scanner. DO NOT carry the machine by holding it at the bottom.

(MFC and DCP only)

Some areas of the product can cause injury if covers (shaded) are closed with force. Take care when placing your hand in the areas shown in the illustrations.

(MFC and DCP only)

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

CAUTION

IMPORTANT

HOT SURFACE

After you have just used the product, some internal parts of the product will be extremely hot. To prevent injury, DO NOT touch the shaded parts shown in the illustration, when you open the front or back cover (back output tray).

Inside the product

(Front View)

Inside the product

(Front View)

Inside the product

(Back View)

DO NOT remove or damage any of the caution or warning labels inside the product.

Important safety instructions A

1 Read all of these instructions.

2 Save these instructions for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall socket before cleaning inside of the product. DO NOT use

liquid or aerosol cleaners. Use a dry, lint-free soft cloth for cleaning.

5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing

serious damage to the product.

6 Slots and openings in the casing at the back or bottom are provided for ventilation. To ensure

reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

7 This product should be connected to an AC power source within the range indicated on the

rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded

power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug.

9 Use only the power cord supplied with this product.

10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people

can walk on the cord.

11 Use the product in a well-ventilated area.

12 The power cord, including extensions, should be no longer than 16.5 feet (5 metres).

DO NOT share the same power circuit with other high powered appliances, such as an air conditioner, copier, shredder, and so on.

13 DO NOT place anything in front of the product that will block printed pages or received faxes.

DO NOT place anything in the path of printed pages or received faxes.

14 Wait until pages have exited the product before picking them up.

15 Unplug this product from the power socket and refer all servicing to Brother Authorized Service

Personnel under the following conditions:

 When the power cord is damaged or frayed.

 If liquid has been spilled into the product.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the casing has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

16 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

17 To reduce the risk of fire, electric shock and injury to people, note the following:

 DO NOT use this product near appliances that use water, a swimming pool or in a wet

basement.

 DO NOT use the product during an electrical storm (there is the remote possibility of an

electrical shock) or to report a gas leak (MFC only) in the vicinity of the leak.

 DO NOT use this product in the vicinity of a gas leak.

Regulation A

Declaration of Conformity (Europe only) (HL-2130 / HL-2132 / HL-2240 / HL-2240D / HL-2242D / HL-2250DN / DCP-7055 / DCP-7057 / DCP-7060D / DCP-7065DN)

We, Brother Industries, Ltd.

15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan

declare that this product is in compliance with the essential requirements of Directives 2004/108/EC, 2006/95/EC and 2005/32/EC.

The Declaration of Conformity (DoC) is on our Website.

Please go to http://solutions.brother.com/

i choose region (eg. Europe)

i choose country

i choose your model

i choose “Manuals”

i choose Declaration of Conformity (Select Language when required.)

Declaration of Conformity (Europe only) (HL-2270DW /

DCP-7070DW /

MFC-7460DN / MFC-7470D / MFC-7860DN

MFC-7360 / MFC-7362N / MFC-7360N /

/ MFC-7860DW

)

We, Brother Industries, Ltd.

15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561 Japan

declare that this product is in compliance with the essential requirements of Directives 1999/5/EC and 2005/32/EC.

The Declaration of Conformity (DoC) is on our Website.

Please go to http://solutions.brother.com/

i choose region (eg. Europe)

i choose country

i choose your model

i choose “Manuals”

i choose Declaration of Conformity (Select Language when required.)

IEC60825-1:2007 Specification (For 220-240V Models Only) A

WARNING

This product is a Class 1 laser product as defined in IEC60825-1:2007 specifications. The label shown below is attached in countries where required.

This product has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit. The Scanner Unit should not be opened under any circumstances.

CLASS 1 LASER PRODUCT APPAREIL À LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT

Internal Laser radiation A

Wave length: 770 - 800 nm

Output: 25 mW max.

Laser Class: Class 3B

Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

Disconnect device A

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely.

Approval Information (MFC only) A

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR.

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

Wiring information (U.K. only) A

CAUTION

If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse.

Always replace the fuse cover. Never use a plug that does not have a cover. If in any doubt, call a qualified electrician.

Warning -This product must be earthed.

The wires in the mains lead are coloured in line with the following code:

 Green and Yellow: Earth

 Blue: Neutral

 Brown: Live

LAN connection (Network models only) A

DO NOT connect this product to a LAN connection that is subject to over-voltages.

Radio interference A

This product complies with EN55022 (CISPR Publication 22)/Class B.

EU Directive 2002/96/EC and EN50419 A

This equipment is marked with the above recycling symbol. It means that at the end of the life of the equipment you must dispose of it separately at an appropriate collection point and not place it in the normal domestic unsorted waste stream. This will benefit the environment for all. (European Union only)

International ENERGY STAR® Qualification Statement A

The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment.

As an ENERGY STAR

the ENERGY STAR

Partner, Brother Industries, Ltd. has determined that this product meets

specifications for energy efficiency.

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Microsoft, Windows, Windows Server, Outlook and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries.

Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United States and other countries.

Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.

Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.

AMD is a trademark of Advanced Micro Devices, Inc.

Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Corel and CorelDRAW are trademarks or registered trademarks of Corel Corporation and/or its subsidiaries in Canada, the United States and/or other countries.

Wi-Fi and Wi-Fi Alliance are registered trademarks of the Wi-Fi Alliance.

AOSS is a trademark of Buffalo Inc.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

Each company whose software titles is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

Open Source Licensing Remarks A

This product includes open-source software.

Please see Open Source Licensing Remarks and Copyright information on the supplied CD-ROM.

(For Windows

(For Macintosh) Double-click the CD-ROM icon on your desktop. Then double-click the Utilities icon. License.rtf will appear.

) “X:\License.txt” (where X is your drive letter).

This product includes software developed by the following vendors:

This product includes the “KASAGO TCP/IP” software developed by ZUKEN ELMIC, Inc.

Other Information (MFC-7470D, MFC-7860DN and MFC-7860DW) A

FlashFX® is a registered trademark of Datalight, Inc.

FlashFX

U.S.Patent Office 5,860,082/6,260,156

FlashFX

Reliance™ is a trademark of Datalight, Inc.

Datalight

Pro™ is a trademark of Datalight, Inc.

is a registered trademark of Datalight, Inc.

Unlawful use of copying equipment (MFC and DCP only) A

It is an offence to make reproductions of certain items or documents with the intent to commit fraud. The following is a non-exhaustive list of documents which it may be unlawful to produce copies of. We suggest you check with your legal adviser and/or the relevant legal authorities if in doubt about a particular item or document:

 Currency

 Bonds or other certificates of indebtedness

 Certificates of Deposit

 Armed forces service or draft papers

 Passports

 Postage stamps (cancelled or uncancelled)

 Immigration papers

 Welfare documents

 Cheques or drafts drawn by governmental agencies

 Identifying badges or insignias

In addition, driving licenses and/or Certificates of Title to motor vehicles may not be copied under certain national laws.

Copyrighted works cannot be copied lawfully, subject to the “fair dealing” exception relating to sections of a copyrighted work. Multiple copies would indicate improper use. Works of art should be considered the equivalent of copyrighted works.

BASIC USER’S GUIDE

DCP-7055 DCP-7057 DCP-7060D DCP-7065DN DCP-7070DW

Not all models are available in all countries.

Version B

UK/IRE

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: DCP-7055 / DCP-7057 / DCP-7060D /

DCP-7065DN / DCP-7070DW (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

User’s Guides and where do I find it?

Which manual? What’s in it? Where is it?

Safety and Legal Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic Copy and Scan operations and

how to replace consumables. See troubleshooting tips.

Advanced User's Guide

Software User's Guide

Network Glossary

(For DCP-7065DN and DCP-7070DW)

Network User's Guide

(For DCP-7065DN and DCP-7070DW)

Learn more advanced operations: Copy, printing reports, and performing routine maintenance.

Follow these instructions for Printing and Scanning (for DCP-7065DN and DCP-7070DW). Instructions are included for Network Scanning and using the Brother ControlCenter utility.

This Guide provides basic information about advanced network features of Brother machines along with explanations about general networking and common terms.

This Guide provides useful information about wired and wireless network settings and security settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips.

Printed / In the Box

PDF file / Documentation CD-ROM / In the Box

Table of Contents

(BASIC USER'S GUIDE)

1 General information 1

Using the documentation .......................................................................................1

Symbols and conventions used in the documentation ....................................1

Accessing the Advanced User’s Guide, Software User’s Guide and

Network User’s Guide.........................................................................................2

Viewing Documentation ................................................................................... 2

Accessing Brother Support (Windows

Accessing Brother Support (Macintosh) ................................................................ 5

Control panel overview ..........................................................................................6

Changing LCD language ....................................................................................... 8

2 Loading paper 9

Loading paper and print media ..............................................................................9

Loading paper in the standard paper tray........................................................9

Loading paper in the manual feed slot ..........................................................11

Unscannable and unprintable areas..............................................................15

Paper settings......................................................................................................16

Paper Type .................................................................................................... 16

Paper Size .....................................................................................................16

Acceptable paper and other print media.............................................................. 17

Recommended paper and print media ..........................................................17

Type and size of paper .................................................................................. 17

Handling and using special paper .................................................................18

)................................................................4

3 Loading documents 21

How to load documents .......................................................................................21

Using the automatic document feeder (ADF) (For DCP-7065DN).................21

Using the scanner glass ................................................................................22

4 Making copies 24

How to copy .........................................................................................................24

Stop copying..................................................................................................24

Copy settings.................................................................................................24

5 How to print from a computer 25

Printing a document............................................................................................. 25

6 How to scan to a computer 26

Scanning a document ..........................................................................................26

Scanning using the Scan key .............................................................................. 26

Scanning using a scanner driver ......................................................................... 27

A Routine maintenance 28

Replacing the consumable items......................................................................... 28

Replacing the toner cartridge ........................................................................ 29

Replacing the drum unit................................................................................. 35

Cleaning the machine ..........................................................................................40

Cleaning the outside of the machine ............................................................. 40

Cleaning the scanner glass ........................................................................... 41

Cleaning the corona wire............................................................................... 42

Cleaning the drum unit .................................................................................. 44

Cleaning the paper pick-up rollers................................................................. 48

B Troubleshooting 50

Error and maintenance messages....................................................................... 50

Document Jams................................................................................................... 53

Document is jammed in the top of the ADF unit (For DCP-7065DN) ............ 53

Document is jammed under the document cover (For DCP-7065DN) ..........53

Removing small documents jammed in the ADF (For DCP-7065DN)........... 54

Document is jammed at the output tray (For DCP-7065DN) .........................54

Paper Jams.......................................................................................................... 55

Paper is jammed in the standard paper tray.................................................. 55

Paper is jammed at the back of the machine ................................................ 56

Paper is jammed inside the machine.............................................................58

Paper is jammed in the Duplex Tray ............................................................. 62

If you are having difficulty with your machine ...................................................... 64

Improving the print quality.................................................................................... 69

Machine Information ............................................................................................79

Checking the Serial Number..........................................................................79

Reset functions.............................................................................................. 79

How to reset the machine..............................................................................79

C Menu and features 80

On-screen programming...................................................................................... 80

Menu table..................................................................................................... 80

How to access the menu mode ..................................................................... 80

Menu keys ...........................................................................................................81

Menu table ........................................................................................................... 82

iii

D Specifications 92

General ................................................................................................................92

Document Size ....................................................................................................95

Print media...........................................................................................................96

Copy .................................................................................................................... 97

Scanner ............................................................................................................... 98

Printer .................................................................................................................. 99

Interfaces ........................................................................................................... 100

Computer requirements .....................................................................................101

Consumable items .............................................................................................103

Network (LAN) (DCP-7065DN / DCP-7070DW) ................................................ 104

E Index 105

Table of Contents

(ADVANCED USER’S GUIDE)

The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.

1 General Setup

Memory Storage Ecology features Toner Settings LCD Contrast User Settings Report Network Configuration Report (For DCP-7065DN and DCP-7070DW) WLAN Report (DCP-7070DW only) Scanning using a scanner driver

2 Making copies

Copy settings Duplex Copying (1-sided to 2-sided) (For DCP-7060D / DCP-7065DN / DCP-7070DW)

A Routine maintenance

Cleaning the machine Checking the machine Packing and shipping the machine

B Glossary

C Index

General information 1

WARNING

Using the documentation 1

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold style identifies keys on the

machine control panel or computer screen.

Italics Italicized style emphasizes an

important point or refers you to a related topic.

Courier New

Courier New font identifies the messages shown on the LCD of the machine.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product function.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

Chapter 1

Note

Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide

This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features Copy, Printer, Scanner and Network (for DCP-7065DN / DCP-7070DW). When you are ready to learn detailed information about these operations, read the Advanced User's

Guide, Software User's Guide, Network Glossary, and Network User's Guide (for

DCP-7065DN / DCP-7070DW) that are on the Documentation CD-ROM.

Viewing Documentation 1

a Turn on your computer. Insert the

Documentation CD-ROM into your CD-ROM drive.

c Click your country.

d Point to your language, point to View

Guide, and then click the guide you

want to read.

(Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html.

b (Macintosh users) Double-click the

Documentation CD-ROM icon, and then double-click index.html.

Note

• (Windows® users only) Your web browser

Note

may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on Allow Blocked Content, then click Yes in the Security Warning dialog box.

• (Windows

users only)1 For faster access, you can copy all user documentation in PDF format to a local folder on your computer. Point to your language, then click Copy to local disk.

Microsoft® Internet Explorer® 6.0 or greater.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User's Guide

 Scanning

 ControlCenter

 Network Scanning

(For DCP-7065DN and DCP-7070DW)

General information

Presto! PageManager User’s Guide

(Macintosh)

Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

 The complete Presto! PageManager

User’s Guide can be viewed from the Help section in the Presto! PageManager application.

How to find Network setup instructions (For DCP-7065DN and DCP-7070DW)

Your machine can be connected to a wireless or wired network. You can find basic setup instructions in the Quick Setup Guide. If your wireless access point or router supports Wi-Fi Protected Setup or AOSS™, you can also follow the steps in the Quick Setup Guide. For more information about network setup please see the Network User's Guide.

ScanSoft™ PaperPort™12SE with OCR How-to-Guides

(Windows

)

 The complete ScanSoft™

PaperPort™12SE with OCR How-toGuides can be viewed from the Help section in the ScanSoft™ PaperPort™12SE application.

Chapter 1

Accessing Brother Support (Windows®) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

 To access our website

(http://www.brother.com/ Home Page.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

 To visit our website for original Brother

Supplies (http://www.brother.com/original/ Supplies Information.

 To access the Brother CreativeCenter

(http://www.brother.com/creativecenter/ for FREE photo projects and printable downloads, click Brother CreativeCenter.

 To return to the main page, click Back or

if you have finished, click Exit.

), click Brother

), click

)

Accessing Brother

General information

Support (Macintosh) 1

You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installation CD-ROM.

 Double-click the Brother Support icon.

The following screen will appear:

 To download and install Presto!

PageManager, click Presto! PageManager.

 To register your machine from the Brother

Product Register Page (http://www.brother.com/registration/ click On-Line Registration.

 For the latest news and product support

information (http://solutions.brother.com/ Brother Solutions Center.

), click

 To visit our website for original

Brother Supplies (http://www.brother.com/original/ Supplies Information.

), click

Chapter 1

Control panel overview 1

DCP-7055 / DCP-7057 have the same keys and DCP-7060D / DCP-7065DN / DCP-7070DW have the same keys.

1 COPY keys:

Options

You can quickly and easily choose temporary settings for copying. These settings include:

Quality Stack (choose number of copies) Sort (For DCP-7065DN when using the ADF) Brightness Contrast Enlarge/Reduce Page Layout

Number of Copies

(For DCP-7055 / DCP-7057) Use this key to make multiple copies.

Duplex

(For DCP-7060D / DCP-7065DN / DCP-7070DW)

You can choose Duplex to copy on both sides of the paper.

2 PRINT key:

Job Cancel

Cancels a print job and clears it from the machine’s memory. To cancel multiple print jobs, hold down this key until the LCD shows Job Cancel (All).

3 SCAN key

Puts the machine in Scan mode.

4LCD

Displays messages to help you set up and use your machine.

(For DCP-7070DW) A four level indicator shows the current wireless signal strength if you are using a wireless connection.

General information

5 Menu keys:

6Stop/Exit

7Start

0Max

Lets you access the Menu to program your settings in this machine.

Clear

Deletes entered data or lets you cancel the current setting.

a + or b Press to scroll through the menus and options.

Lets you store your settings in the machine.

Stops an operation or exits from a menu.

Lets you start making copies or scanning.

Chapter 1

Changing LCD language 1

You can change the LCD language.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 0.Local

Language.

Press OK.

d Press a or b to choose your language.

Press OK.

e Press Stop/Exit.

Loading paper 2

Loading paper and print media 2

The machine can feed paper from the standard paper tray or manual feed slot.

When you put paper into the paper tray, note the following:

 If your application software supports

paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

Loading paper in the standard paper tray 2

You can load up to 250 sheets. Paper can be loaded up to the maximum paper mark (b b b) on the sliding paper width guide. (For recommended paper to use, see Paper capacity of the paper trays on page 17.)

Printing on plain paper, thin paper or recycled paper from the standard paper tray

a Pull the paper tray completely out of the

machine.

Chapter 2

b While pressing the green paper-guide

release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

d Put paper in the tray and make sure:

 The paper is below the maximum

paper mark (b b b) (1).

Overfilling the paper tray will cause paper jams.

 The side to be printed on must be

face down.

 The paper guides touch the sides of

the paper so it will feed correctly.

c Fan the stack of paper well to avoid

paper jams and misfeeds.

e Put the paper tray firmly back in the

machine. Make sure that it is completely inserted into the machine.

Loading paper

Note

f Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray.

Printing on plain paper or recycled paper from the manual feed slot

a Unfold the support flap (1) to prevent

paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine.

Loading paper in the manual feed slot 2

You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.

The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot.

b (For DCP-7060D / DCP-7065DN /

DCP-7070DW) Open the manual feed slot cover.

Chapter 2

Note

c Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

d Using both hands, put one sheet of

paper in the manual feed slot until the front edge of the paper or transparency touches the paper feed roller. When you feel the machine pull in the paper, let go.

Remove each printed sheet or envelope immediately to prevent a paper jam.

a Open the back cover (back output tray).

b (For printing envelopes)

Pull down the two green levers, one on the left-hand side and one on the righthand side, as shown in the illustration below.

Printing on thick paper, bond paper, labels, and envelopes

When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes.

Loading paper

Note

c (For DCP-7060D / DCP-7065DN /

DCP-7070DW) Open the manual feed slot cover.

d Using both hands, slide the manual feed

slot paper guides to the width of the paper that you are going to use.

e Using both hands, put one sheet of

paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go.

• Put the paper into the manual feed slot with the side to be printed face up.

• Make sure that the print media is straight and in the correct position on the manual feed slot. If it is not, the paper may not be fed correctly, resulting in a skewed printout or a paper jam.

• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

Chapter 2

• If you put any print media in the manual feed slot before the machine is in Ready mode, the print media may be ejected without being printed on.

• To easily remove a small printout from the output tray, lift up the scanner cover by using both hands as shown in the illustration.

• You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

Loading paper

Unscannable and unprintable areas 2

The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using.

Usage Document

Size

Top (1)

Bottom (1)

Left (2)

Right (2)

Fax (Send) Letter 3 mm 4 mm

A4 3 mm 3 mm

Copy Letter 4 mm 4 mm

*a single copy

A4 4 mm 4 mm

or a 1 in 1 copy

Scan Letter 3 mm 3 mm

A4 3 mm 3 mm

Print Letter 4 mm 6 mm

A4 4 mm 6 mm

Chapter 2

Paper settings 2

Paper Type 2

Set up the machine for the type of paper you are using. This will give you the best print quality.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 1.Paper.

Press OK.

d Press a or b to choose 1.Paper Type.

Press OK.

e Press a or b to choose Thin, Plain,

Thick, Thicker, Recycled Paper or Label.

Press OK.

e Press a or b to choose A4, Letter,

Executive, A5, A5 L, A6, B5 or B6.

Press OK.

f Press Stop/Exit.

Paper Size 2

You can use several different sizes of paper for printing copies: A4, Letter, Executive, A5, A5 L, A6, B5 or B6.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document on the page.

a Press Menu. b Press a or b to choose 1.General

Setup. Press OK.

c Press a or b to choose 1.Paper.

Press OK.

d Press a or b to choose 2.Paper Size.

Press OK.

Loading paper

Acceptable paper and other print media 2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes.

For best results, follow the instructions below:

 DO NOT put different types of paper in the

paper tray at the same time because it may cause paper jams or misfeeds.

 For correct printing, you must choose the

same paper size from your software application as the paper in the tray.

 Avoid touching the printed surface of the

paper immediately after printing.

 Before you buy a lot of paper, test a small

quantity to make sure the paper is suitable.

Recommended paper specifications 2

The following paper specifications are suitable for this machine.

Basis weight

Thickness 80-110 m

Roughness Higher than 20 sec.

Stiffness

Grain direction Long grain

Volume resistivity

Surface resistivity

Filler

Ash content Below 23 wt%

Brightness Higher than 80%

Opacity Higher than 85%

75-90 g/m

90-150 cm3/100

10e9-10e11 ohm

10e

CaCO

-10e12 ohm-cm

(Neutral)

 Use paper made for plain paper copying.

 Use paper that is 75 to 90 g/m

 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.

 This machine can use recycled paper that meets DIN 19309 specifications.

Handling and using special paper 2

The machine is designed to work well with

 If you use bond paper, paper that has a

rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

most types of xerographic and bond paper. However, some paper variables may have an

Types of paper to avoid 2

effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep

Some types of paper may not perform well or may cause damage to your machine.

it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

 DO NOT use inkjet paper because it may

cause a paper jam or damage your machine.

 Preprinted paper must use ink that can

withstand the temperature of the machine’s fusing process 392 degrees Fahrenheit (200 degrees centigrade).

Loading paper

IMPORTANT

• that is curled or warped

1 A curl of 2 mm or greater may cause

jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.

Envelopes 2

Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Types of envelopes to avoid 2

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in figure below

Envelopes can be fed from manual feed slot one at a time. We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Chapter 2

IMPORTANT

• with double flaps as shown in figure below

• with sealing flaps that are not folded down when purchased

• with sealing flaps as shown in figure below

• with each side folded as shown in figure below

Labels 2

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Do not feed a label sheet through the machine more than one time.

Types of labels to avoid 2

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

• DO NOT insert labels that have previously been used, or have any labels missing from the sheet.

IMPORTANT

Note

Loading documents 3

(2)

(1)

How to load documents 3

You can make copies and scan from the ADF* (Automatic Document Feeder) (*For DCP-7065DN) and the scanner glass.

Using the automatic document feeder (ADF) (For DCP-7065DN) 3

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard

80 g/m before putting them in the ADF.

Document Sizes Supported 3

paper and always fan the pages

• To scan documents that are not suitable for the ADF, see Using the scanner glass on page 22.

• It is easier to use the ADF if you are loading a multiple page document.

• Make sure documents with correction fluid or written with ink are completely dry.

a Lift up and unfold the ADF document

output support flap (1). Unfold the ADF document support (2).

Length: 147.3 to 355.6 mm

Width: 147.3 to 215.9 mm

Weight:

How to load documents 3

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

64 to 90 g/m

b Fan the pages well. c Place your document face up top edge

first, in the ADF until the LCD display message changes and you feel it touch the feed rollers.

Chapter 3

IMPORTANT

Note

d Adjust the paper guides (1) to fit the

width of your document.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

• To scan non-standard documents, see Using the scanner glass on page 22.

b Using the document guidelines on the

left and top, place the document face down in the upper left corner of the scanner glass.

Using the scanner glass 3

You can use the scanner glass to copy or scan pages of a book one page at a time.

Document Sizes Supported 3

Length: Up to 297.0 mm

Width: Up to 215.9 mm

Weight: Up to 2.0 kg

How to load documents 3

To use the scanner glass, the ADF must be empty.

a Lift the document cover.

c Close the document cover.

IMPORTANT

If the document is a book or is thick, do not slam or press on the cover.

Loading documents

Stack Copies:01 100%

□□■□□

Auto

Making copies 4

How to copy 4

The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide on the CD-ROM.

a Do one of the following to load your

document:

 (For DCP-7065DN) Place the

document face up in the ADF. (See Using the automatic document feeder (ADF) (For DCP-7065DN)

on page 21.)

 Load your document face down on

the scanner glass. (See Using the scanner glass on page 22.)

b If you make a single copy, press Start.

If you make multiple copies, do one of the following:

 (For DCP-7055 and DCP-7057)

Press Number of Copies to enter the number of copies (up to 99) and press Start.

Copy settings 4

You can change the following copy settings:

Press Menu, Options or Duplex and then press a or b to scroll through the copy settings. When the setting you want is displayed, press OK.

For details about changing the copy settings, see Copy settings in Chapter 2 of the

Advanced User's Guide.

You can change the following copy settings:

 Enlarge/Reduce

 Quality

 Stack (up to 99 copies)

 Sort

 Brightness

 Contrast

 Page Layout

 Duplex

For DCP-7065DN

For DCP-7060D, DCP-7065DN and DCP-7070DW

 Press or hold a or b to increase or

decrease the number of copies and press Start.

Stop copying 4

To stop copying, press Stop/Exit.

How to print from a computer 5

Printing a document 5

The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See

Printing for Windows for Macintosh in the Software User's Guide for the details about the print settings.)

a Install the Brother printer driver on the

Installation CD-ROM. (See the Quick Setup Guide.)

b From your application, choose the Print

command.

c Choose the name of your machine in the

Print dialog box and click Properties.

d Choose the settings you want in the

Properties dialog box.

 Paper Size

 Orientation

or Printing and Faxing

 Copies

 Media Type

 Resolution

 Print Settings

 Multiple Page

 Duplex / Booklet

 Paper Source

For DCP-7060D / DCP-7065DN / DCP-7070DW

e Click OK to begin printing.

How to scan to a computer 6

Scanning a document 6

There are several ways to scan documents.

You can use the (SCAN) key on the machine or the scanner drivers on your computer.

a To use the machine as a scanner, install

a scanner driver. If the machine is on a Network, configure it with a TCP/IP address.

 Install the scanner drivers on the

Installation CD-ROM. (See the Quick Setup Guide and Scanning in the Software User's Guide.)

 Configure the machine with a TCP/IP

address if network scanning does not work. (See Configuring Network

Scanning in the Software User's Guide.)

b Load your document. (See How to load

documents on page 21.)

 (DCP-7065DN) Use the ADF to scan

multiple pages of documents. It feeds each sheet automatically.

 Use the scanner glass to scan a

page of a book or one sheet at a time.

Scanning using the Scan key 6

For more information, see Using the Scan key in the Software User's Guide.

a Press the (SCAN) key. b Press OK to choose Scan to PC. c Choose the scan mode you want.

Scan to:

 File

 E-mail

 OCR

 Image

d (For DCP-7065DN and DCP-7070DW

network users) Choose the computer you want to send the data to.

e Press Start to begin scanning.

(Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

c Do one of the following:

 To scan using the (SCAN)

key, go to Scanning using the Scan key on page 26.

 To scan using a scanner driver at

your computer, go to Scanning using a scanner driver on page 27.

Scanning using a scanner driver 6

For more information, see Scanning a document using the TWAIN driver or Scanning a document using the WIA driver in the Software User's Guide.

a Start a scanning application and click

the Scan button.

b Adjust the settings such as Resolution,

Brightness and Scan Type in the Scanner Setup dialog box.

c Click Start or Scan to begin scanning.

How to scan to a computer

Note

Routine maintenance A

Replacing the consumable items A

The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on page 29 and Replacing the drum unit on page 35.) To avoid any inconvenience,

you may want to buy spare consumable items before the machine stops printing.

Toner cartridge Drum unit

See Replacing the toner cartridge on page 29.

Model Name: (For DCP-7055 / DCP-7057)

TN-2010,

(For DCP-7060D / DCP-7065DN / DCP-7070DW)

TN-2210, TN-2220

See Replacing the drum unit on page 35.

Model Name: DR-2200

• If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal booklet.)

• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

• The projected life of the toner cartridges is based on ISO/IEC 19752. Frequency of replacement will vary depending on the complexity of printed pages, percentage of coverage and type of media used.

Replacing the toner cartridge A

IMPORTANT

Note

Routine maintenance

Model Name: For the model name of toner cartridges, see Replacing the consumable items on page 28.

The Standard toner cartridge can print approximately 1,000 pages (TN-2010) or

1,200 pages (TN-2210)

. The High Yield toner cartridge (For DCP-7060D / DCP-7065DN / DCP-7070DW) can print

approximately 2,600 pages

. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.

(For DCP-7065DN and DCP-7070DW)

The toner cartridge that comes supplied with the machine is a Standard toner cartridge.

(For DCP-7055, DCP-7057 and DCP-7060D)

The toner cartridge that comes supplied with the machine is a Starter toner cartridge that will need to be replaced after approximately

700 pages

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine Brother Original toner cartridges. Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Original cartridges with this machine, or the refilling of empty cartridges with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridges other than genuine Brother Original products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.

• To ensure high quality printing, we recommend that you use only Brother Original toner cartridges. When you want to buy toner cartridges, please call your Brother dealer.

• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning the machine on page 40.

• If you change the print density setting for lighter or darker printing, the amount of toner used will change.

• Wait to unpack the toner cartridge until immediately before you put it into the machine.

Toner Low A

Note

Toner Low

Toner Ended A

Toner Ended

If the LCD shows Toner Low, buy a new toner cartridge and have it ready before you get a Replace Toner message.

Replace Toner A

When the following message appears on the LCD, you need to replace the toner cartridge:

Replace Toner

The machine will stop printing until you replace the toner cartridge. A new and unused original Brother toner cartridge will reset the Replace Toner mode.

To force the machine to continue printing after the LCD shows Replace Toner, set the machine to Continue mode (Press

Menu, press a or b to choose 1.General Setup and press OK, press a or b to choose 4.Replace Toner, and press

OK, press a or b to choose Continue and press OK. The machine will continue printing until the LCD shows Toner Ended. (For details about the Toner settings, see Toner Settings in Chapter 1 of the Advanced User's Guide.)

The machine stops printing until you replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 30.)

Replacing the toner cartridge A

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may burn yourself.

Routine maintenance

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

WARNING

IMPORTANT

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.

Note

• Be sure to seal up the toner cartridge

IMPORTANT

tightly in a suitable bag so that toner powder does not spill out of the cartridge.

e Unpack the new toner cartridge. Hold

the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

Routine maintenance

f Pull off the protective cover.

Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.

Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

g Put the new toner cartridge firmly into

Note

the drum unit so that it locks into place. If you put it in correctly, the green lock lever will lift automatically.

h Clean the primary corona wire inside the

drum unit by gently sliding the green tab from left to right and right to left several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

i Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Note

After replacing the toner cartridge, DO

IMPORTANT

NOT turn off the machine's power switch or open the front cover until the LCD returns to Ready mode.

Replacing the drum unit A

Model name: DR-2200

A new drum unit can print approximately 12,000 A4 or Letter size single-sided pages.

For best performance, use only genuine Brother Original drum unit and genuine Brother Original toner cartridges. Printing with a third-party drum unit or toner cartridge may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum or toner cartridge.

Drum Error A

Drum Error

The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire on page 42.)

If you cleaned the corona wire and Drum Error was not cleared, replace the drum unit with a new one.

Routine maintenance

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Drum Stop A

Drum Stop

We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

After replacement, reset the drum counter by following the instructions included with the new drum unit.

Replacing the drum unit A

• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• Every time you replace the drum unit, clean the inside of the machine. (See Cleaning the machine on page 40.)

a Make sure that the machine is turned

on.

b Open the front cover and leave the

machine turned on for 10 minutes to cool down.

Replace Drum A

Replace Drum

Please replace the drum unit with a new one. We recommend a genuine Brother Original drum unit be installed at this time.

CAUTION

HOT SURFACE

c Take out the drum unit and toner

cartridge assembly.

d Push down the green lock lever and take

the toner cartridge out of the drum unit.

Routine maintenance

WARNING

IMPORTANT

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

If you choose not to return your used

IMPORTANT

Note

consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety and Legal booklet.)

e Unpack the new drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

f Put the toner cartridge firmly into the

new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

• Unpack the drum unit just before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

g Clean the corona wire of the drum unit

CAUTION

by gently sliding the green tab from left to right and right to left several times.

Be sure to return the green tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

Routine maintenance

h Put the new drum unit and toner

cartridge assembly in the machine.

Resetting the drum counter A

When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps:

a Open the front cover and press Clear.

To confirm you are installing a new drum, press a.

b When the LCD shows Accepted, close

the front cover.

Cleaning the machine A

WARNING

IMPORTANT

Clean the outside and inside of the machine regularly with a dry, lint-free soft cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine.

Cleaning the outside of the machine A

a Turn off the machine. Unplug the

telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock. See To use the product safely in the Safety and Legal booklet for how to clean the machine.

Be careful not to inhale toner.

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.

b Pull the paper tray completely out of the

machine.

c Wipe the outside of the machine with a

dry, lint-free soft cloth to remove dust.

d Remove any paper that is in the paper

tray.

Routine maintenance

e Wipe the inside and the outside of the

paper tray with a dry, lint-free soft cloth to remove dust.

f Re-load the paper and put the paper tray

firmly back in the machine.

g Plug the machine’s power cord back into

the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

Cleaning the scanner glass A

c (For DCP-7065DN) In the ADF unit,

clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

a Turn off the machine. Disconnect all

cables, and then unplug the power cord from the electrical socket.

b Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

Note

In addition to cleaning the scanner glass

WARNING

and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

d Plug the machine’s power cord back into

the electrical socket first, connect all cables, and then plug in the telephone line cord. Turn on the machine.

Cleaning the corona wire A

If you have print quality problems, clean the corona wire as follows:

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

Routine maintenance

CAUTION

Note

b Slowly take out the drum unit and toner

cartridge assembly.

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Clean the corona wire inside the drum

unit by gently sliding the green tab from right to left and left to right several times.

Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d Put the drum unit and toner cartridge

assembly back into the machine. Close the front cover.

Cleaning the drum unit A

If you have print quality problems, the drum may have foreign material, such as glue from a label stuck on the drum surface. Follow the steps below to solve the problem.

a Prepare blank A4 or Letter size paper. b Make sure the machine is in Ready

mode.

c Open the back cover (face-up output

tray).

f Using both hands, slide the manual feed

paper guides to the width of the paper that you are going to use.

g Using both hands, put one piece of A4 or

Letter size paper in the manual feed slot until the top edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go. The machine will start the Drum Cleaning process.

d Open the manual feed slot cover.

e Press Clear and Menu at the same

time. The Drum Cleaning message will appear on the LCD.

Note

• The machine makes a mechanical noise

WARNING

during the Drum Cleaning process because the machine rotates the OPC drum in reverse. This noise is not due to a malfunction of the machine.

• DO NOT put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.

• If the paper in the manual feed slot is other than A4 or Letter size, the machine will stop the Drum Cleaning process and eject the paper.

• Make sure that the paper is straight and in the correct position in the manual feed slot. If it is not, it may not be fed correctly, resulting in a paper jam.

• DO NOT close the back cover (face-up output tray) during the Drum Cleaning process. The machine will stop the Drum Cleaning process and eject the paper. It may cause a jam.

• If the machine receives a print job before you put one piece of paper in the manual feed slot, the machine stops the Drum Cleaning process and print the print job.

h When the machine has finished

cleaning, the machine returns to the Ready mode.

Routine maintenance

If the problem is not solved yet, follow the steps below.

a Open the front cover and leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

i Repeat steps e to h two more times

using a new blank sheet of paper each time. Upon completion please discard the used paper.

b Slowly take out the drum unit and toner

CAUTION

IMPORTANT

cartridge assembly.

We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Push down the green lock lever and take

the toner cartridge out of the drum unit.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

Routine maintenance

IMPORTANT

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

e Turn the drum unit gear by hand while

looking at the surface of the OPC drum (1).

d Put the print sample in front of the drum

unit, and find the exact position of the poor print.

f When you have found the mark on the

drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.

g Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

Cleaning the paper pick-up rollers A

If you have paper feed problems, clean the pick-up rollers as follows:

a Turn off the machine. Unplug the power

cord from the electrical socket.

b Pull the paper tray completely out of the

machine.

h Put the drum unit and toner cartridge

assembly back in the machine.

i Close the front cover.

c Tightly wring out a lint-free cloth soaked

in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

d Wipe the two pick-up rollers (1) inside of

the machine to remove dust.

Routine maintenance

e Put the paper tray back in the machine. f Plug the machine’s power cord back into

the electrical socket. Turn on the machine.

Troubleshooting B

Error and maintenance messages B

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:

Visit us at http://solutions.brother.com/

Error Message Cause Action

Cartridge Error The toner cartridge is not installed

correctly.

Cooling Down

Wait for a while

Cover is Open The front cover is not completely

Cover is Open

(For DCP-7065DN)

Cover is Open The fuser cover is not completely

Document Jam

(For DCP-7065DN)

Drum Error The corona wire on the drum unit

Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down, and Wait for a while.

closed.

The ADF cover is not completely closed.

The ADF is open while loading a document.

closed or paper was jammed in the back of the machine when you turned on the power.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

needs to be cleaned.

Pull out the drum unit and remove the toner cartridge, then re-install the toner cartridge in the drum unit.

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning, disconnect the machine from the power for several minutes then reconnect it.

Close the front cover of the machine.

Close the ADF cover of the machine.

Close the ADF cover of the machine, then press Stop/Exit.

 Close the fuser cover of the machine.

 Make sure paper is not jammed inside

the back of the machine, and then close the fuser cover and press Start.

See Document is jammed in the top of the

ADF unit (For DCP-7065DN) on page 53 or Using the automatic document feeder (ADF) (For DCP-7065DN) on page 21.

Clean the corona wire on the drum unit. (See Cleaning the corona wire on page 42.)

drum unit on page 35.)

Error Message Cause Action

Duplex Disabled The duplex tray is removed or is

not correctly installed.

The back of the machine is not closed completely.

EL Error The machine has a mechanical

problem.

Fuser Error The temperature of the fuser unit

does not rise to a specified temperature within the specified time.

The fuser unit is too hot.

Init Unable XX The machine has a mechanical

problem.

Jam Duplex The paper is jammed in the

duplex tray at the back of the machine.

Jam Inside The paper is jammed inside the

machine.

Jam Rear The paper is jammed in the back

of the machine.

Jam Tray The paper is jammed in the paper

tray of the machine.

No Paper The machine is out of paper or

paper is not correctly loaded in the paper tray.

Manual Feed Manual feed was selected as the

paper source when there was no paper in the manual feed slot.

No Toner The toner cartridge is not installed

correctly.

Carefully put the duplex tray into the machine until it clicks into place.

Close the back cover of the machine.

Open the front cover and close it again.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power turned on.

 Disconnect the machine from the power

for several minutes and then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Paper is jammed in the Duplex Tray on page 62.)

(See Paper is jammed inside the machine on page 58.)

(See Paper is jammed at the back of the machine on page 56.)

(See Paper is jammed in the standard paper tray on page 55.)

Do one of the following:

 Refill the paper in the paper tray and

press Start.

 Remove the paper and load it again.

Then press Start.

 If the problem is not resolved, the paper

pick-up roller may need to be cleaned. Clean the paper pick-up roller. (See Cleaning the paper pick-up rollers on page 48.)

Place a sheet of paper in the manual feed slot. (See Loading paper in the manual feed slot on page 11.)

Pull out the drum unit. Take out the toner cartridge and then put it back into the drum unit.

Troubleshooting

Error Message Cause Action

Out of Memory The machine’s memory is full. Do one of the following:

 Press Start to copy the scanned pages.

(Copy operation in progress)

 Press Stop/Exit and wait until the other

operations in progress finish, and then try again.

 Reduce print resolution. (See the Basic

tab in the Software User's Guide.)

Print Unable XX The machine has a mechanical

problem.

Replace Drum It is time to replace the drum unit. Replace the drum unit.

The drum unit counter was not reset when a new drum was installed.

Replace Toner The machine will stop printing

until you replace the toner cartridge.

Size Error DX The paper in the tray is not a

suitable size for automatic duplex printing.

Toner Ended It is time to replace the toner

cartridge.

Toner Low You will need to replace the toner

cartridge soon.

Do one of the following:

 Disconnect the machine from the AC

power outlet for several minutes, then reconnect it.

 If the problem continues, call your

Brother dealer.

(See Replacing the drum unit on page 35.)

Reset the drum unit counter.

(See Resetting the drum counter on page 39.)

If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge on page 29.)

If you have set the Toner setting to Continue, the machine will continue to print data until the LCD shows Toner Ended. For how to operate the machine in Continue mode, see Toner Settings in Chapter 1 of the Advanced User's Guide.

Load A4 paper for automatic duplex printing, and then press Start. (See Print media on page 96.)

Replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 29.)

Buy a new toner cartridge before you get a Replace Toner message.

Troubleshooting

Document Jams B

Document is jammed in the top of the ADF unit (For DCP-7065DN) B

a Take out any paper from the ADF that is

not jammed.

b Open the ADF cover. c Pull the jammed document out to the

left.

Document is jammed under the document cover (For DCP-7065DN) B

a Take out any paper from the ADF that is

not jammed.

b Lift the document cover. c Pull the jammed document out to the

right.

d Close the ADF cover. e Press Stop/Exit.

d Close the document cover. e Press Stop/Exit.

Removing small documents jammed in the ADF (For DCP-7065DN) B

Document is jammed at the output tray (For DCP-7065DN) B

a Lift the document cover. b Insert a piece of stiff paper, such as

cardstock, into the ADF to push any small paper scraps through.

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document out to the

right.

c Press Stop/Exit.

c Close the document cover. d Press Stop/Exit.

Paper Jams B

IMPORTANT

Note

Paper is jammed in the standard paper tray B

If the LCD shows Jam Tray, follow these steps:

Troubleshooting

If the paper cannot easily be removed in this direction, stop and follow the instructions for Paper is jammed inside the machine on page 58.

a Pull the paper tray completely out of the

machine.

b Use both hands to slowly pull out the

jammed paper.

Pulling out the jammed paper downwards allows you to remove the paper more easily.

c Make sure the paper is below the

maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 9.)

d Put the paper tray firmly back in the

machine.

Paper is jammed at the back

CAUTION

of the machine B

If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps:

a Open the front cover. Leave the

machine turned on for 10 minutes to cool down.

HOT SURFACE

b Slowly take out the drum unit and toner

cartridge assembly.

IMPORTANT

• We recommend that you place the drum unit and the toner cartridges on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

c Open the back cover (face-up output

tray).

Troubleshooting

d Pull down the tabs at the left and right

hand sides to open the fuser cover (1).

e Using both hands, gently pull the

CAUTION

jammed paper out of the fuser unit.

Paper is jammed inside the machine B

f Close the fuser cover and the back

cover (face-up output tray).

g Put the drum unit and toner cartridge

assembly back into the machine.

If the LCD shows

Jam Inside

, follow these steps:

a Leave the machine turned on for 10

minutes to cool down.

b Open the front cover.

HOT SURFACE

h Close the front cover. If the machine

does not start printing automatically, press Start.

Troubleshooting

IMPORTANT

c Slowly take out the drum unit and toner

cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the inside of the machine.

If you cannot remove the drum unit and toner cartridge assembly easily, do not use extra force. Instead, go to step g.

• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

d Push down the green lock lever and take

the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

e Put the toner cartridge back into the

drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically.

g Lift the scanner cover.

Use both hands to carefully pull the jammed paper up and out of the output tray opening.

f If you were able to remove the drum unit

and toner cartridge assembly and the jammed paper, you have cleared the paper jam. Put the drum unit and toner cartridge assembly back into the machine and close the front cover. If the machine does not start printing automatically, press Start.

h Close the scanner cover.

Troubleshooting

Note

i If you could not pull the jammed paper

out of the output tray opening as shown in step g, take the paper tray completely out of the machine.

j Pull the jammed paper out of the paper

tray opening.

k Put the paper tray back into the

machine. If you have removed the jammed paper, you have cleared the paper jam.

• If the LCD shows a Jam Inside message, check if there is a torn piece of paper inside the machine and drum unit by following the instructions in steps c to f.

• If you turn off the machine while the LCD shows a Jam Inside message, the machine will print incomplete data from your computer.

Paper is jammed in the Duplex

CAUTION

Tray B

If the LCD shows Jam Duplex, follow these steps:

a Leave the machine turned on for 10

minutes to cool down.

HOT SURFACE

b Pull the duplex tray completely out of the

machine.

Troubleshooting

c Pull the jammed paper out of the

machine or the duplex tray.

d Make sure that no paper remains under

the machine.

e Put the duplex tray back in the machine.

If you are having difficulty with your machine B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Check the chart below and follow the troubleshooting tips.

Copy difficulties

Difficulties Suggestions

Vertical black line appears in copies.

Copies are blank. Make sure you are loading the document correctly. (See Using the automatic

Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass on page 41 and Cleaning the corona wire on page 42.)

document feeder (ADF) (For DCP-7065DN) on page 21 or Using the scanner glass on page 22.)

Printing difficulties

Difficulties Suggestions

Poor print quality See Improving the print quality on page 69.

No printout.  Check that the machine is plugged in and the power switch is turned on.

 Check that the toner cartridge and drum unit are installed correctly. (See

Replacing the drum unit on page 35.)

 Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

 Check that the correct printer driver has been installed and chosen.

 Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 50.)

 Check the machine is online:

(Windows Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows Vista Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows

Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

7 and Windows Server®2008 R2) Click the Start button and

) Click the Start button, Control Panel, Hardware and

XP and Windows Server®2003/2008) Click the Start button and

2000) Click the Start button and choose Settings and then

Printing difficulties (continued)

Difficulties Suggestions

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine does not print on both sides of the paper even though the printer driver setting is Duplex.

The machine is not printing or has stopped printing.

 Press Job Cancel to cancel print jobs.

 Check the settings in your application to make sure it is set up to work with

your machine.

 Pull out the paper tray and wait until the machine stops printing. Then turn off

the machine’s power switch and disconnect from the power for several minutes.

 Check the settings in your application to make sure that it is set up to work with

your machine.

 Your computer is not recognising the machine’s input buffer’s full signal. Make

sure that you connected the interface cable correctly. (See the Quick Setup Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unscannable and unprintable areas on page 15.)

Check the paper size setting in the printer driver. You need to choose A4 [60 to

105 g/m

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

Troubleshooting

Scanning difficulties

Difficulties Suggestions

TWAIN errors appear while scanning.

OCR does not work. Try increasing the scanning resolution.

(For DCP-7065DN / DCP-7070DW) Network scanning does not work.

Make sure that the Brother TWAIN driver is chosen as the primary source. In PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN driver.

(Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 5 for further instructions.

See Network difficulties (For DCP-7065DN / DCP-7070DW) on page 67.

Software difficulties

Difficulties Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from

Adobe

Illustrator®.

and reinstall the software.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User's Guide.)

Paper handling difficulties

Difficulties Suggestions

The machine does not feed paper.

The LCD shows No Paper or a Paper Jam message.

How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set

What paper can I use? You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

There is a paper jam. Clear the jammed paper. (See Document Jams on page 53.)

 If there is no paper, load a new stack of paper into the paper tray.

 If there is paper in the paper tray, make sure it is straight. If the paper is curled,

you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

 Reduce the amount of paper in the paper tray, and then try again.

 Make sure that manual feed mode is not chosen in the printer driver.

 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

on page 48.

 If the LCD shows the Paper Jam message and you still have a problem, see

Error and maintenance messages on page 50.

up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.

envelopes and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 17.)

 You can load envelopes from the manual feed slot.

Print quality difficulties

Difficulties Suggestions

Printed pages are curled.  Low quality thin or thick paper or not printing on the recommended side of the

paper could cause this problem. Try turning over the stack of paper in the paper tray.

 Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 17.)

Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,

Printouts are too light.  If this problem occurs when making copies or printing, set Toner Save mode

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 17 and Basic tab in the Software User's Guide.)

to Off in the machine menu settings. (See Toner Save in Chapter 1 of the Advanced User's Guide.)

 Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User's Guide.)

Troubleshooting

Network difficulties (For DCP-7065DN / DCP-7070DW)

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more

information.

Make sure your machine is powered on, is on-line and is in the Ready mode. Print the Network Configuration list to see your current Network settings. (See Network Configuration List in Chapter 1 of the Advanced User's Guide.) Reconnect the LAN cable to the hub to verify that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. You can check the current wired network status from the Network control panel menu.

The network scanning feature does not work.

Your computer cannot find your machine.

Cannot connect to wireless network. (DCP-7070DW)

(Windows

It is necessary to set the third scanning. To add port 54925 for Network scanning, enter the information below:

 In Name: Enter any description, for example Brother NetScan.

 In Port number: Enter 54925.

 In Protocol: UDP is selected.

Please refer to the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

For more details, you can read FAQs and troubleshooting suggestions at http://solutions.brother.com/

(Macintosh)

 The network scanning feature may be unable due to the firewall settings.

 Re-select your machine in the Device Selector application located in

(Windows

network connection. (For details, see the instructions above.)

(Macintosh)

 The computer may be unable to detect the machine due to the firewall

 Re-select your machine in the Device Selector application located in

Investigate the problem using the WLAN Report. Press Menu, press a or b to choose 5.Machine Info. and press OK, press a or b to choose 5.WLAN

Report and press OK, and then press Start. For more details, see Quick Setup Guide.

)

-party Security/Firewall Software to allow Network

Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2.

) The firewall setting on your PC may be rejecting the necessary

settings. Change or disable the firewall settings. If you are using a third-party personal Firewall software, see the User's Guide for your software or contact the software manufacturer.

Macintosh HD/Library/Printers/Brother/Utilities/Device Selector or from the model list in ControlCenter2.

Other

Difficulties Suggestions

The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge)

may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn the machine on.

If the problem is not solved, turn off the machine. Plug the power cord into a different known working outlet and turn on the machine.

Troubleshooting

Note

ABCDEFGH abcdefghijk

ABCD abcde 01234

d 3

Improving the print quality B

If you have a print quality problem, make a copy first (put a document on the scanner glass and press Start). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.

Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources.

a To get the best print quality, we suggest using the recommended paper. Check that you use

paper that meets our specifications. (See Acceptable paper and other print media on page 17.)

b Check that the drum unit and toner cartridge assembly is installed correctly.

Examples of poor print quality Recommendation

c 2

Faint

 Take out the drum unit and toner cartridge assembly. Hold the

assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge.

 Check if the Toner Setting in Replace Toner is set to

Continue (Continue mode). See Toner settings in Chapter 1 of

the Advanced User's Guide.

 Check the machine

high temperatures, and so on, may cause this print fault. See the Safety and Legal booklet.

 If the whole page is too light, Toner Save mode may be on. Turn

off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver. See Toner save

in Chapter 1 of the Advanced User's Guide or Advanced tab in Chapter 2 of the Software User's Guide.

 Clean the corona wire of the drum unit. See Cleaning the corona

wire on page 42.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 29.

 Put in a new drum unit. See Replacing the drum unit on page 35.

’s environment. Conditions such as humidity,

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Grey background

Ghost

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 Check the machine’s environment. Conditions such as high

temperatures and high humidity can increase the amount of background shading. See the Safety and Legal booklet.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 29.

 Put in a new drum unit. See Replacing the drum unit on page 35.

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper or thick print media may cause this problem. See Acceptable paper and other print media on page 17.

 Make sure that you choose the correct media type in the printer

driver or in the machine’s Paper Type menu setting. See Acceptable paper and other print media on page 17 and Basic tab in Chapter 2 of the Software User's Guide.

 Choose Reduce Ghosting mode in the printer driver. See Ghost

Reduction Setting in Chapter 2 (for Windows Macintosh) of the Software User's Guide.

 Put in a new toner cartridge. See Replacing the toner cartridge

on page 29.

 Put in a new drum unit. See Replacing the drum unit on page 35.

 The fuser unit may be contaminated. Call your Brother dealer.

 Make sure that you use paper that meets our specifications.

Rough-surfaced paper may cause the problem. See Acceptable paper and other print media on page 17.

 Clean the corona wire and the drum unit. See Cleaning the corona

wire on page 42 and Cleaning the drum unit on page 44.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 The fuser unit may be contaminated. Call your Brother dealer.

) or Chapter 8 (for

Toner specks

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Hollow print

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 Choose Thick Paper mode in the printer driver, choose Thick in

the machine’s Paper Type menu setting or use thinner paper than you are currently using. See Paper Type on page 16 and Basic tab in the Software User's Guide.

 Check the machine’s environment. Conditions such as high

humidity can cause hollow print. See the Safety and Legal booklet.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 Clean the corona wire inside the drum unit by sliding the green tab

from left to right and right to left several times. Be sure to return the green tab to the home position (a). See Cleaning the corona wire on page 42.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 The fuser unit may be contaminated. Call your Brother dealer.

Troubleshooting

All black

White lines across the page

 Make sure that you use paper that meets our specifications. A

rough surfaced paper or thick print media can cause problems.

 Make sure that you choose the appropriate media type in the

printer driver or in the machine’s Paper Type menu setting. See Acceptable paper and other print media on page 17 and Basic tab in the Software User's Guide.

 Make sure that a torn sheet of paper is not inside the machine

covering the scanner window.

 The problem may disappear by itself. Print multiple pages to clear

this problem, especially if the machine has not been used for a long time.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 Clean the corona wire of the drum unit. See Cleaning the corona

wire on page 42.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

Lines across the page

Examples of poor print quality Recommendation

94 mm

ABCDEFGH abcdefghijk

ABCD abcde 01234

 Check the machine's environment. Conditions such as high

humidity and high temperatures may cause this print quality problem.

 If the problem is not solved after printing a few pages, put in a new

drum unit. (See Replacing the drum unit on page 35.)

White lines, bands or ribbing

across the page

 Make ten copies of a blank, white sheet of paper. See How to

copy on page 24. If the problem is not solved, the drum unit may

have glue from a label stuck on the OPC drum surface. Clean the drum unit. See Cleaning the drum unit on page 44.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

White Spots on black text and

graphics at 94 mm intervals

Black Spots at 94 mm intervals

Black toner marks across the

page

 Make sure that you use paper that meets our specifications. See

Acceptable paper and other print media on page 17.

 If you use label sheets for laser printers, the glue from the sheets

may sometimes stick to the OPC drum surface. Clean the drum unit. See Cleaning the drum unit on page 44.

 Do not use paper that has clips or staples because they will

scratch the surface of the drum.

 If the unpacked drum unit is in direct sunlight or room light, the unit

may be damaged.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 29.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

Examples of poor print quality Recommendation

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

ABCDEFGH abcdefghijk

ABCD abcde 01234

Black lines down the page

Printed pages have toner stains

down the page.

White lines down the page

Page skewed

 Clean the corona wire inside the drum unit by sliding the green

tab. See Cleaning the corona wire on page 42.

 Make sure the green tab of the corona wire is at the home

position (a).

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 29.

 The fuser unit may be contaminated. Call your Brother dealer.

 The toner cartridge may be damaged. Put in a new toner

cartridge. See Replacing the toner cartridge on page 29.

 The drum unit may be damaged. Put in a new drum unit. See

Replacing the drum unit on page 35.

 Check if the Toner Setting in Replace Toner is set to

Continue (Continue mode). See Toner settings in Chapter 1 of

the Advanced User's Guide.

 Make sure that a torn piece of paper is not stuck inside the

machine blocking the scanner.

 Make sure that the paper or other print media is loaded correctly

in the paper tray and that the guides are not too tight or too loose against the paper stack.

 Set the paper guides correctly. See Loading paper on page 9.

 If you are using the manual feed slot, see Loading paper in the

manual feed slot on page 11.

 The paper tray may be too full. See Loading paper on page 9.

 Check the paper type and quality. See Acceptable paper and

other print media on page 17.

 Check for loose objects such as torn paper inside the machine.

 Verify that the two green envelope levers inside the back cover

are set to the same position.

 Verify that the two grey Anti-Curl Levers inside the back cover are

set to the same position.

 If the problem only occurs during duplex printing, check for torn

paper in the duplex tray, verify that the duplex tray is inserted completely, and verify that the back cover is closed completely.

Troubleshooting

Examples of poor print quality Recommendation

B DEFGH

abc efghijk

ACD

bcde 134

Curled or wavy

 Check the paper type and quality. High temperatures and high

humidity will cause paper to curl. See Acceptable paper and other print media on page 17.

 If you do not use the machine often, the paper may have been in

the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 in the paper tray.

 Open the back cover (face-up output tray) for the machine to eject

printed pages onto the face-up output tray.

 Choose Reduce Paper Curl mode in the printer driver when you

do not use our recommended paper. See Other Print Options (for

Windows User's Guide.

 Make sure that the paper is loaded correctly. See Loading paper

on page 9.

 Check the paper type and quality. See Acceptable paper and

other print media on page 17.

 Turn over the stack of paper in the tray or try rotating the paper

180 in the input tray.

) or Print Settings (For Macintosh) in the Software

Wrinkles or creases

Brother HL-2132, DCP-7060D, HL-2270DW, DCP-7055, HL-2240D User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual