Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Important Note ............................................................................................................................................... 4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview ................................................................................................................................. 7
Navigate the touchscreen ............................................................................................................................ 17
Copy a Document ..................................................................................................................................... 163
Enlarge or Reduce Copied Images ............................................................................................................ 165
Make Page Layout Copies ( N in 1 or Poster)............................................................................................ 167
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 169
Copy an ID Card ........................................................................................................................................ 171
Copy in Ink Save Mode ............................................................................................................................. 173
Send a Fax.................................................................................................................................................178
Send a Fax from Your Brother Machine ........................................................................................... 179
Send a Fax Manually........................................................................................................................ 181
Send a Fax at the End of a Conversation ........................................................................................ 182
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 183
Send a Fax in Real Time.................................................................................................................. 186
Send a Fax at a Specified Time (Delayed Fax)................................................................................ 187
Change the Fax Auto Redial Setting ................................................................................................ 188
Cancel a Fax in Progress ................................................................................................................. 189
Check and Cancel a Pending Fax.................................................................................................... 190
Receive a Fax ............................................................................................................................................ 192
Store Fax Numbers ..........................................................................................................................222
Set up Groups for Broadcasting ....................................................................................................... 227
Telephone Services and External Devices................................................................................................. 231
Use BT Call Sign .............................................................................................................................. 232
Caller ID ........................................................................................................................................... 234
Set the Telephone Line Type............................................................................................................ 236
Voice Over Internet Protocol (VoIP/Telephone Line Interference)....................................................238
External TAD (Telephone Answering Device)................................................................................... 239
External and Extension Telephones ................................................................................................. 243
Brother Web Connect................................................................................................................................. 335
Brother Web Connect Overview....................................................................................................... 336
Online Services Used with Brother Web Connect............................................................................ 337
Conditions for Using Brother Web Connect...................................................................................... 339
Set Up Brother Web Connect........................................................................................................... 342
Scan and Upload Documents Using Brother Web Connect............................................................. 350
Upload a Document from an External Memory Device Using Brother Web Connect ...................... 351
Download and Print Documents Using Brother Web Connect ......................................................... 352
Download and Save a Document to an External Memory Device Using Brother Web Connect...... 355
FaxForward to Cloud or E-mail ........................................................................................................ 357
Google Cloud Print.....................................................................................................................................360
Google Cloud Print Overview ........................................................................................................... 361
Before Using Google Cloud Print ..................................................................................................... 362
Print from Google Chrome™ or Chrome OS™................................................................................. 367
Print from Google Drive™ for Mobile ................................................................................................ 368
Print from Gmail™ Webmail Service for Mobile................................................................................369
Document is Jammed in the Top of the ADF Unit ............................................................................ 410
Document is Jammed inside the ADF Unit....................................................................................... 411
Remove Paper Scraps Jammed in the ADF .................................................................................... 412
Printer Jam or Paper Jam .......................................................................................................................... 413
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) .............................. 414
Paper is Jammed in the Front of the Machine (Jam B Front)........................................................... 419
Paper is Jammed in the Back of the Machine (Jam C Rear) ........................................................... 422
If You Are Having Difficulty with Your Machine .......................................................................................... 425
Paper Handling and Printing Problems ............................................................................................ 426
Telephone and Fax problems ........................................................................................................... 432
Other Problems ................................................................................................................................438
Replace the Ink Cartridges......................................................................................................................... 456
Clean Your Brother Machine ...................................................................................................................... 459
Clean the Scanner............................................................................................................................ 460
Clean the Print Head from Your Brother Machine ............................................................................ 462
Clean the Print Head from Your Computer (Windows®)................................................................... 463
Clean the Print Head from Your Computer (Mac)............................................................................. 465
Clean the Machine's LCD.................................................................................................................466
Clean the Outside of the Machine .................................................................................................... 467
Clean the Machine's Printer Platen .................................................................................................. 468
Clean the Paper Feed Rollers .......................................................................................................... 469
Clean the Base Pad ......................................................................................................................... 471
Clean the Paper Pick-up Rollers ...................................................................................................... 472
Check Your Brother Machine .....................................................................................................................473
Check the Print Quality..................................................................................................................... 474
Check the Print Alignment from Your Brother Machine .................................................................... 476
Check the Ink Volume ...................................................................................................................... 477
Monitor Machine Status from Your Computer (Windows®) .............................................................. 478
Monitor Machine Status from Your Computer (Mac) ........................................................................ 483
Correct the Paper Feed to Clear Vertical Lines.......................................................................................... 485
Change the Print Setting Options When Having Printing Problems........................................................... 486
Pack and Ship Your Brother Machine ........................................................................................................487
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Courier New font identifies messages shown on the machine's LCD.
Related Information
• Before You Use Your Brother Machine
2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
Microsoft, Windows, Windows Server, SharePoint, Internet Explorer, Excel, PowerPoint, OneNote and OneDrive
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Apple, App Store, Mac, Safari, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in
the United States and other countries.
AirPrint and the AirPrint logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
The SDHC Logo is a trademark of SD-3C, LLC.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, Wi-Fi Protected Setup™ and Wi-Fi Protected Setup™ logo are trademarks of Wi-Fi Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Play, Google Chrome, Chrome OS and Google are
trademarks of Google, Inc. Use of these trademarks are subject to Google Permissions.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of
such marks by Brother Industries, Ltd. and related companies is under license. Other trademarks and trade
names are those of their respective owners.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote and the Evernote Elephant logo are trademarks of Evernote Corporation and used under a license.
Mopria® and Mopria logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
WordPerfect is a registered trademark of Corel Corporation and/or its subsidiaries in Canada, the United States
and/or other countries.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Brother Machine
3
Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
•Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
•In this User's Guide, the LCD messages of the DCP-J772DW/MFC-J895DW are used unless otherwise
specified.
•In this User's Guide, the illustrations of the MFC-J895DW are used unless otherwise specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.12.x. Screens
on your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•This documentation is for both MFC and DCP models. Read 'XXX-XXXX' as 'MFC/DCP-XXXX' (where XXXX
is the name of your model).
Related Information
• Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Control Panel Overview
• Touchscreen LCD Overview
• Settings Screen Overview
• Navigate the touchscreen
•
Access Brother Utilities (Windows®)
5
Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the Brother software and drivers.
•For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
DCP models do not support the fax feature.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows® Firewall and you installed the drivers
using the steps in the installer, the necessary firewall settings have been already set. If you are using any other
personal firewall software, see the User's Guide for your software or contact the software manufacturer.
Related Information
• Introduction to Your Brother Machine
6
Home > Introduction to Your Brother Machine > Control Panel Overview
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Control Panel Overview
1. NFC (Near Field Communication) symbol
(MFC-J890DW/MFC-J895DW)
If your Android™ device supports the NFC feature, you can print from your device or scan documents to your
device in the same way.
2. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
3. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
4. LED Power Indicator
The LED lights up depending on the machine’s power status.
When the machine is in Sleep Mode, the LED blinks.
5.
Power On/Off
Press
to turn the machine on.
Press and hold down to turn the machine off. The touchscreen will display [Shutting Down] and will
stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is
always available (MFC models).
If you turn the machine off using
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
, it will still clean the print head periodically to maintain print quality. To
7
Related Information
• Introduction to Your Brother Machine
• Near-Field Communication (NFC)
8
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
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5
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6
Touchscreen LCD Overview
MFC-J890DW/MFC-J895DW
You can switch Home screens by pressing d or c.
From the Home screens, you can access Wi-Fi® setup, Shortcuts, Ink levels and Setup screens.
Home Screen
This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1. Date & Time
Displays the date and time set on the machine.
2.
3.[Shortcuts]
Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning, Web Connect and
Apps services.
•There are three Shortcuts screens. You can program four shortcuts on each screen.
•To display the other Shortcuts screens, press d or c.
4.Wireless Status
Each icon in the following table shows the wireless network status:
9
Your machine is not connected to the wireless access point/router.
8
9
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
Wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point/router cannot be detected.
The wireless setting is disabled.
You can configure wireless settings by pressing the Wireless Status button.
5.[Settings]
Press to access the [Settings] menu.
6.[Ink]
Displays the available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink
colour.
New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(Internet connection is needed, and data rates may apply.)
Press to view the details.
9. Warning icon
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
10
DCP-J772DW/DCP-J774DW
6
4
1
2
3
5
You can switch Home screens by pressing d or c.
From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens.
Home Screen
This screen shows the machine’s status when the machine is idle. When displayed, it indicates that your
machine is ready for the next command.
1.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
2.[Shortcuts]
Create Shortcuts for frequently-used operations, such as copying, scanning, Web Connect and Apps
services.
•There are three Shortcuts screens. You can program four shortcuts on each screen.
•To display the other Shortcuts screens, press d or c.
3.Wireless Status
Each icon in the following table shows the wireless network status:
Your machine is not connected to the wireless access point/router.
Press this button to configure wireless settings. For more detailed information, see the Quick Setup Guide.
Wireless network is connected.
A three-level indicator in each of the Home screens displays the current wireless signal strength.
The wireless access point/router cannot be detected.
11
The wireless setting is disabled.
7
8
You can configure wireless settings by pressing the Wireless Status button.
4.[Settings]
Press to access the [Settings] menu.
5.[Ink]
Displays the available ink volume. Press to access the [Ink] menu.
When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink
colour.
New information from Brother appears in the information bar when the notification settings such as
[Message from Brother] and [Firmware Auto Check] are set to [On].
(Internet connection is needed, and data rates may apply.)
Press to view the details.
8. Warning icon
The warning icon appears when there is an error or maintenance message; press to view the
details, and then press to return to the Home screen.
Related Information
• Introduction to Your Brother Machine
• New Information from Brother
• Reduce Printing Noise
• Check the Ink Volume
• Settings Screen Overview
12
• Error and Maintenance Messages
13
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview > New Information from
Brother
New Information from Brother
New information from Brother appears in the information bar when the notification settings such as [Message
from Brother] and [Firmware Auto Check] are set to [On].
Press to view the details.
Internet connection is needed, and data rates may apply.
Related Information
• Touchscreen LCD Overview
14
Home > Introduction to Your Brother Machine > Settings Screen Overview
4
1
3
2
6
7
8
5
Settings Screen Overview
MFC-J890DW/MFC-J895DW
The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Ink Volume]
•[Ink Cartridge Model]
•[Print Setting Options]
2. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On],
3. [Fax Preview]
Displays the Fax Preview setting.
Press to access the [Fax Preview] menu.
4. Receive Mode
Displays the current Receive Mode.
5. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
6. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
7. [Tray Setting]
Press to access the [Tray Setting] menu.
Use options in the Tray setting menu to change the paper size and type.
8. [All Settings]
Press to access a menu of all of your machine's settings.
is displayed on the Home screen.
15
DCP-J772DW/DCP-J774DW
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2
5
6
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The touchscreen shows the machine's status when you press [Settings].
Use the Settings menu to access all of your Brother machine's settings.
1. [Maintenance]
Press to access the following menus:
•[Improve Print Quality]
•[Print Head Cleaning]
•[Ink Volume]
•[Ink Cartridge Model]
•[Print Setting Options]
2. [Paper Type]
Press to access the [Paper Type] menu.
Use this option to change the paper type.
3. [Quiet Mode]
Displays the Quiet Mode setting.
Press to access the [Quiet Mode] menu.
When this menu is set to [On],
4. [Date & Time]
Displays the date and time.
Press to access the [Date & Time] menu.
5. [Wi-Fi]
Press to set up a wireless network connection.
If you are using a wireless connection, a three-level indicator on the screen displays the current wireless
signal strength.
6. [Paper Size]
Press to access the [Paper Size] menu.
Use this option to change the paper type.
7. [All Settings]
Press to access a menu of all of your machine's settings.
Related Information
• Introduction to Your Brother Machine
• Touchscreen LCD Overview
• Check the Ink Volume
is displayed on the Home screen.
16
Home > Introduction to Your Brother Machine > Navigate the touchscreen
Navigate the touchscreen
Press your finger on the LCD to operate it. To display and access all the options, press dc or ab on the LCD to
scroll through them.
NOTE
•This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
Related Information
• Introduction to Your Brother Machine
17
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•Windows® 7
Click
•Windows® 8
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Select your machine.
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if using a touch-based
3. Select the operation you want to use.
Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows®)
18
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
•Windows® 7
Click (Start) > All Programs > Brother > Brother Utilities.
•Windows® 8
Tap or click
•Windows® 8.1
Move your mouse to the lower left corner of the Start screen and click
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows® 10
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
> Brother > Brother Utilities.
(Brother Utilities) either on the Start screen or the desktop.
(if using a touch-based
Related Information
• Access Brother Utilities (Windows®)
19
Home > Paper Handling
Paper Handling
• Load Paper
• Load Documents
20
Home > Paper Handling > Load Paper
Load Paper
• Load Paper in the Paper Tray
• Load Photo or Photo L Paper in Photo Paper Tray
• Load Paper in the Manual Feed Slot
• Unprintable Area
• Paper Settings
• Acceptable Paper and Other Print Media
• Error and Maintenance Messages
• Paper Handling and Printing Problems
21
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray
Load Paper in the Paper Tray
• Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
• Load Photo Paper in the Paper Tray
• Load Envelopes in the Paper Tray
22
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo
2
1
1
2L Paper in the Paper Tray
Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size
and Paper Type settings if needed, following the LCD instructions.
•Load only one size and type of paper in the paper tray at a time.
•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Open the output paper tray cover (1).
4. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
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