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Fault Finding
The 3 most common cause of failures on the wifi intercom are as follows…
1. Unstable wifi network or excessive network traffic.
2. Range too long causing wifi drop out intermittently.
3. Excessively long power cable run from the 24v dc adaptor to the intercom causing
poor range, no video, long connection times, or unstable operation.
4. Using 24v ac to power the device rather than the 24v dc adaptor supplied. This can
damage the intercom.
Q: Unit works in the house, but will not work at the gate.
A: This will either be that the wifi range does not reach the gate, or the power cable is too
long and thin. Please address as per the install manual recommendations.
Q: Unit was working on first phone, but not on second phone.
A: Check that both phones have different usernames and passwords.
Q: Unit works on local WiFi network, but not when my phone is on 3G or 4G.
A: This may be due to slow broadband speeds at your router. Remember, a good
download speed is not useful, as the intercom uploads video to the internet, not
downloads from the internet. Consult your broadband provider, re-start your router.
Minimum recommended upload speed is 0.5 Meg, however this may need to be much
more for heave use networks.
A: This may also be due to firewall settings on some routers or networks. Consult your IT
manager or provider.
Q: Unit goes offline for several minutes when I switch from wifi to 3G/4G.
A: This is normal. Your phone needs time to send its new IP location to the servers,
which is relayed to the intercom.
Q: Volume too low on my phone (cannot hear person at the gate).
A: The volume on your phone is restricted by the size of the loud speaker on the phone.
Try increasing phone volume to maximum. Also check that the call point location is at a
good height for someone to speak directly into the microphone.
Q: The intercom was working, but has stopped working.
A: Check if it is working on another phone. If yes, then restart and re-open the app on the
phone in question.
A: If it is not working on any phones, re-start the router or hub, wait 5 minutes and try
again.
A: Check the intercom still has power (illumination should still be on).
A: Check that the antenna at the gate is not overgrown with bushes or shrubs.
A: Check minimum power cable requirements have been met.