Benq Joybook C42, Joybook R42 User Manual

Joybook R42/C42 Series User Manual

Welcome

Copyright

Copyright 2007 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system
or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of this company.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any
warranties, merchantability or fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes
from time to time in the contents hereof without obligation of this company to notify any person of such revision or changes.

Windows, Internet Explorer and Windows Mail are trademarks of Microsoft Corporation. Others are copyrights of their respective companies or organizations.

Joybook models covered by this manual

This manual contains the information about the following Joybook models:

• Joybook R42 Series

• Joybook C42 Series

Please note that the actual hardware or software capabilities will vary according to the model you purchased. To determine your Joybook model, please refer to
the label on the packing box, or the printing on your Joybook.

Table of contents

Overview...............................................................................................1

About this book ............................................................................. 1

Typographics.................................................................................. 1

Getting started......................................................................................2

Package contents............................................................................ 2

Getting your Joybook ready for use.............................................. 2

Expanding the capabilities of your Joybook................................. 5

Touring your Joybook ......................................................................... 7

Front view ...................................................................................... 7

Left side view.................................................................................. 9

Right side view ............................................................................... 10

Rear view ........................................................................................ 11

Bottom view ................................................................................... 11

Indicators ....................................................................................... 12

Getting started with Windows Vista ...................................................13

Turning off your Joybook properly.............................................. 13

Using Windows Mobility Center.................................................. 14

Using your Joybook ............................................................................. 15

Using the touchpad........................................................................ 15

Using the keyboard (for Joybook R42 Series only)...................... 16

Function hotkeys ..................................................................... 16

Windows keys and lock keys................................................... 17

Using the keyboard (for Joybook C42 Series only)...................... 18

Function hotkeys ..................................................................... 18

Windows keys and lock keys................................................... 19

Using built-in wireless connectivity (available on selected

models)........................................................................................... 20

Connecting to a wireless network:.......................................... 20

Using Bluetooth (available on selected models).......................... 21

Bluetooth icons........................................................................ 21

Connecting to a Bluetooth device........................................... 21

Sending a file to a Bluetooth device........................................ 22

Using QMedia Bar..........................................................................24

Setting up QMedia Bar...................................................................24

Customizing the P1 hotkey (on Joybook R42 Series only)....24

Using BIOS setup .................................................................................25

When and how to use BIOS setup.................................................25

Navigating the BIOS setup screen .................................................26

Main menu ...............................................................................26

Boot menu................................................................................26

Exit menu .................................................................................27

Boot from LAN...............................................................................27

Recovering your system .......................................................................28

Using QDataTrove .........................................................................28

Launching QDataTrove:..........................................................28

Backing up your files: ........................................................28

Recovering your backup files: ...........................................29

Restoring your backup image:...........................................29

Restoring your Joybook to factory default settings:.........29

Recovering your system using the supplied discs.........................29

Step 1: Reinstalling a clean copy of Windows Vista...............29

Step 2: Reinstalling drivers and applications .......................... 30

Protecting your Joybook from viruses and other security

threats..............................................................................................30

Connecting to external display devices ...............................................31

Connecting to a VGA display device.............................................31

Installing additional memory ..............................................................32

FAQ and troubleshooting ....................................................................35

General............................................................................................35

Battery and power ..........................................................................35

Connection .....................................................................................36

System .............................................................................................37

Display ............................................................................................40

Table of contents iii

Information on cleaning and battery maintenance............................42

Battery maintenance ...................................................................... 42

Cleaning your Joybook.................................................................. 42

Service and support..............................................................................43

BenQ Joybook Global Online Service........................................... 43

Joybook online registration........................................................... 43

Appendix ..............................................................................................44

General safety information............................................................ 44

Safety information about the battery............................................ 44

Safety information about the AC adapter .................................... 44

Safety information about the modem .......................................... 45

Caution..................................................................................... 45

Disposal of Waste Electrical and Electronic Equipment by users

in private households in the European Union. ............................ 45

Declaration of Conformity............................................................ 45

Safety instructions for Poland, Romania, Slovenia, Bulgaria,

Latvia, and Croatia......................................................................... 46

Table of contentsiv

Overview

About this book

This book provides you the main information about various components
in your Joybook and demonstrates how to use them. The following are
the major chapters of this book.

Chapter title Description

Overview Introduction to this book.

Getting started Information about beginning to use your

Joybook.

Touring your Joybook Introduction to the hardware components

of your Joybook.

Getting started with

Windows Vista

Using your Joybook Basic and advanced information about

Using BIOS setup Information about how to use the BIOS

Recovering your

system

Connecting to

external display

devices

Installing additional

memory

FAQ and

troubleshooting

Information on

cleaning and battery

maintenance

Service and support Joybook service and support information.

Appendix Important safety information.

Basic information about Windows Vista.

operating your Joybook.

setup utility.
Information about using system recovery

tools.
Information about how to connect your

Joybook to external display devices.

Information about how to add additional
RAM memory.

Information about frequently asked
questions and troubleshooting.

Information about cleaning and battery
maintenance.

Typ og ra phics

The usage of notes, tips and warnings is specifically for different
purposes, which are described as follows.

Icon/
Symbol

< > or [ ] Keys on the

Item Meaning

Warning Information mainly to prevent the

damage to components, data, or
personal injury caused by misuse
and improper operation or
behavior.

Tip Useful information for completing

a task.

Note Supplementary information.

Indicates a key on the keyboard,
keyboard; User
Interface (UI) on
the screen

or the UI on the screen. Do not

actually type the symbols

together with the enclosed letters.

Overview 1

Getting started

Depending on the model of your Joybook, the appearance may be different from the illustrations shown in this manual.

Package contents

Before using your Joybook for the first time, please check if you have all
the items with you. For details about what should be included in the
package, refer to the Package Contents label inside the accessory box. If
any of the items are missing or appear damaged, contact your dealer
immediately. Save the packaging in case you need to ship your Joybook
for service.

Getting your Joybook ready for use

1. Installing the battery pack

Battery retainer A

Turn your Joybook upside down and put it on a soft clean cloth. With the
label side of the battery pack facing down, slide it gently into the battery
compartment until it snaps into place (1). Move the battery retainer A to
the left as shown to lock the battery pack into place (2).

Getting started2

2. Connecting the power

The battery pack is shipped with low charge from the factory. Connect to
the power source and start to charge your battery. You can still use your
Joybook while the battery is charging.

• Power systems and plug types may vary depending on your country/
region.

• When the battery is charging, the battery indicator appears in amber.
When the battery is fully charged, the light goes off.

Connect the power cord to the power adapter.

Connect the power adapter to the power socket on your Joybook.

Connect the power cord to a wall outlet. The Joybook will automatically
start charging the battery.

Joybook R42 Series

Joybook C42 Series

• For details about the colors and meanings of the indicators, refer to

"Indicators" on page 12.

Getting started 3

3. Opening your Joybook

Gently lift up the latchless lid that allows you to open the case easily.

4. Performing initial setup

Joybook R42 Series Joybook C42 Series

Press the Power button to start up your Joybook, and then follow the on­screen instructions to complete the initial Windows Vista setup.

• Your Joybook R42/C42 Series works best with Windows Vista™ Home

Basic. Installing other operating systems that have not been tested is
not recommended, and may not only void your warranty but also affect
the functionality of your Joybook.

• The actual operating system that comes with your Joybook may vary.
For details, refer to the Product Specification label on the product
carton.

Getting started4

Expanding the capabilities of your Joybook

Connect an external display device (such as a monitor or projector) to the
15-pin D-sub video socket of your Joybook.

Connect a telephone line to the modem port of your Joybook and dial-up
to the Internet or send a fax.

Access local area network (LAN) by connecting a network cable to the
LAN port of your Joybook.

Insert an ExpressCard/34 module or ExpressCard/54 module to further
expand the capabilities of your Joybook.

Getting started 5

Use the optical drive to access data on various kinds of discs and enjoy
movies or music.

Connect a microphone to the microphone socket to record sounds.

Connect an earphone to the audio output socket to output sounds.

Getting started6

Connect USB peripherals to the USB ports of your Joybook.

Tour ing your Joybook

Depending on the model of your Joybook, the appearance may be different from the illustrations shown in this manual.

Front view

Joybook R42 Series

(1) LCD (Liquid Crystal Display) panel

(3) Indicators

Refer to "Indicators" on page 12 for details.

(4) Built-in microphone

Receives sounds and voices for recording.

(5) Audio output socket

Can be used to connect to an earphone/headset or external speaker for
playing Joybook audio.

(6) Microphone input socket

Can be used to connect to a microphone for recording sounds.

This socket is for 3.5mm analog audio plugs. It accepts both mono and
stereo plugs.

(7) To u c h p a d
(8) Speakers

(9) Power button with LED

• Turns your Joybook on or off.

• When the system is on, it lights up in blue.

• When the system is in Suspend mode, it lights up in amber.

• When the system is in Hibernation mode or powered off, the light goes

off.

(10) Keyboard

(2) Quick access buttons

Internet hotkey

Starts up the Internet Explorer Web browser.

E-mail hotkey

Starts up the Windows Mail e-mail client.

Customizable hotkey 1

Can be customized to open an application.

Touring your Joybook 7

Joybook C42 Series

The items listed here are those which are different to the “Joybook R42
Series” shown on page 7.

(1) Quick access buttons

Internet hotkey

Starts up the Internet Explorer Web browser.

E-mail hotkey

Starts up the Windows Mail e-mail client.

Bluetooth hotkey

Turns Bluetooth in your Joybook on or off.

Bluetooth is available on selected models.

(2) Indicators

Refer to "Indicators" on page 12 for details.

(3) Built-in microphone

Receives sounds and voices for recording.

(4) Speakers

(5) Power button with LED

• Turns your Joybook on or off.

• When the system is on, it lights up in blue.

• When the system is in Suspend mode, it lights up in amber.

• When the system is in Hibernation mode or powered off, the light goes

off.

Touring your Joybook8

Left side view

(1) 15-pin D-sub video socket

For connecting external display devices, such as monitors and projectors.

(2) Ventilation holes

For dissipating heat and keeping the computer at an optimal
temperature.

(3)

Accepts an analog telephone line for use with the internal modem.

• To reduce the risk of fire, ensure that your phone cable is of adequate

• This is the only telecommunications modem port on the Joybook.

(4)

Allows Joybook to connect to a 10/100Mbps fast Ethernet 100BASE-T
network.

Please be careful to avoid plugging a RJ-11 phone cable connector in the
RJ-45 port. This will damage the LAN port. They look similar, but the RJ­45 connector is wider than the RJ-11 connector, and has more
conductors.

Modem port (RJ-11 connector)

capacity and approved for use with your local telecommunications
supplier.

Please be careful to avoid plugging a narrow RJ-11 phone cable into the
similar looking but wider RJ-45 LAN port adjacent.

LAN (Local Area Network) port (RJ-45 connector)

(5) USB port

For connecting peripherals such as mice, digital cameras and MP3 players
that use the USB 2.0 interface.

(6) ExpressCard slot

This ExpressCard slot accepts two formats of the standard ExpressCard
modules: ExpressCard/34 and ExpressCard/54. The ExpressCard/34
module is characterized by its 34 mm width, and the ExpressCard/54
module is characterized by its 54 mm width. You can use an ExpressCard
to further expand the capabilities of your Joybook.

Insert an ExpressCard into the slot following the direction indicated on
the card and complete related driver settings.

Touring your Joybook 9

Right side view

(1) DVD/CD-RW Combo/DVD Super-Multi drive
(available on selected models)

The type of the optical drive varies by model, and the support of disc
types depends on the optical drive that comes with your Joybook.

Supports multi-functional optical module for reading music CDs, VCDs
and DVDs or burning CD-R/CD-RW or DVD+R/DVD-R/DVD+RW/
DVD-RW/DVD-RAM (optional) discs.

(2) Optical drive ejection button

Discs can be inserted/ejected by pressing this ejection button.

Touring your Joybook10

(3) Manual tray opening

If you wish to open the disc tray when your Joybook power is off, or it
can’t be opened using the ejection button, insert a pointed object (like an
opened paper clip) into the tray ejection hole next to the ejection button
to release the disc tray.

(4) USB port

For connecting peripherals such as mice, digital cameras and MP3 players
that use the USB 2.0 interface.

(5) Power socket

For connecting AC power supply to power the Joybook and charge the
battery.

Rear view

(1) USB ports

For connecting peripherals such as mice, digital cameras and MP3 players
that use the USB 2.0 interface.

Bottom view

(2) Anti-theft Kensington lock slot

You can attach an anti-theft Kensington lock and cable to this slot to help
prevent possible theft.

(1) MiniCard and memory expansion slot cover

Inside the cover, you can find the memory slot of Joybook. There is also a
MiniCard slot for using an optional MiniCard.

• A wireless network card in the MiniCard form-factor design may have
been pre-installed on selected models.

• To remove the cover, a small Phillips head screwdriver is required.

• For more information about adding additional memory, the limit of
maximum memory, or the types of BenQ certified memory modules for
your Joybook, refer to "Installing additional memory" on page 32.

(2) Battery retainer B

Secures the battery in place.

(3) Battery pack

Supplies power to Joybook when external power is not connected.

(4) Battery retainer A

Secures the battery in place.

Touring your Joybook 11

Indicators

Joybook R42 Series

(1) Wireless network/Bluetooth indicator

• When the wireless LAN is on, it lights up in blue.

• When the wireless LAN is off, the blue light goes off.

• When the Bluetooth is on, it lights up in amber.

• When the Bluetooth is off, the amber light goes off.

• When the wireless LAN and Bluetooth are both on, it lights up in

purple.

(2) Power indicator

• When the system is on, it lights up in blue.

• When the system is in Suspend mode, it lights up in amber.

• When the system is off or in Hibernation, the light goes off.

Touring your Joybook12

Joybook C42 Series

(3) Battery indicator

• When the system is on and the battery is in use, it lights up in blue.

• When the battery is charging, it lights up in amber.

• When the battery is fully charged, the light goes off.

• Flashing blue indicates that the battery is running low.

• Flashing amber indicates that the battery is malfunctioning, in which

case you should contact service personnel.

(4) Caps Lock indicator

Lights up in blue when the Caps Lock is activated.

(5) Num Lock indicator

Lights up in blue when the Num Lock is activated.

(6) Hard disk activity indicator

Flashes in blue when the data in the hard disk drive is being accessed.

(7) Optical drive activity indicator

Flashes in blue when the optical drive is being accessed.

Getting started with Windows Vista

Depending on your purchased model, your Joybook may come pre­installed with the latest Microsoft operating system: Windows Vista™
Home Basic.

When you first set up your Joybook, you may want to find information
about the following topics. Refer to the user manual that is supplied with
your operating system, or search from Help and Support in the Start
menu.

• How to set the system region settings, date, and time.

• How to set system administrator and user security logins and settings.

• How to install, setup and run anti-virus software.

• How to name the computer for network identification.

• How to connect to a local network wirelessly or by cable.

• How to connect to another computer over a network and share files.

• How to connect with a network or shared printer.

• How to connect to the Internet.

• How to register Windows and other packaged software.

• How to update Windows with the latest service packs and security

patches.

• How to synchronize the system clock with an Internet time server.

• How to locate, download, and install latest system device drivers.

• How to setup scheduled events for system maintenance.

Turning off your Joybook properly

By Windows default, the Start menu power button puts your
Joybook into sleep. Therefore, if you wish to turn off the power of your
Joybook completely, click the Start menu, click the arrow next to the Lock
button, and then click Shut Down.

Alternatively, you can customize the function of the Start menu power
button by following the steps below.

1. Right-click the battery meter icon ( or ) in the notification area

located in the lower right corner of the desktop, and then click Power
Options.

2. On the Select a power plan screen, click Change plan settings under

the selected plan.

3. Click Change advanced power settings.

4. On the Advanced settings tab, double-click Power buttons and lid to

expand this category.

5. Then, double-click Start menu power button to expand this item.

6. To specify the action to take when you press the Start menu power

button, click On battery or Plugged in, and then select the desired
setting from the drop-down list.

Getting started with Windows Vista 13

The Start menu power button may look different according to your
settings

Appearances Functions

Puts your Joybook into sleep.

Shuts down your Joybook.

Installs the Windows updates when available, and
then shuts down your Joybook after the
installation is complete.

This form of power button is only available when
you’ve set your Joybook to receive updates
automatically.

Using Windows Mobility Center

Windows Mobility Center is a convenient location where you can quickly
access your Joybook’s settings, such as brightness, volume, battery status,
and wireless network, etc.

To open Windows Mobility Center, simply press the <Fn> + <F10>

hotkey combination (on Joybook R42 Series), or press the + <x>

hotkey combination (on Joybook C42 Series).

Alternatively, you can do one of the following:

• Click Start, Control Panel, Mobile PC, and then click Windows Mobility

Center.

• Click the battery meter icon ( or ) in the notification area located

in the lower right corner of the desktop, and then click Windows
Mobility Center.

Getting started with Windows Vista14

Using your Joybook

Using the touchpad

Joybook R42 Series Joybook C42 Series

The touchpad with its buttons is a pointing device that functions as an
optional external mouse, which can perform navigation, scrolling and
selection functions. The components of the touchpad are described as
follows.

No. Component Function

(1) Touchpad Moves the pointer, selects or

activates items on the screen.

(2) Left touchpad button Equivalent to the left button of an

optional external mouse.

(3) Right touchpad button Equivalent to the right button of an

optional external mouse.

• To use the touchpad as an optional external mouse, press the left and

right touchpad buttons, which provide the same click functions as an
external mouse does.

• To move the pointer, place your finger with slight pressure on the

touchpad and move in the direction as desired.

• Do not use a pen, pencil, or marker on the touchpad. Use only your
fingertip.

• To set the touchpad preferences in Windows Vista, select Start, Control
Panel, Hardware and Sound, and Mouse.

Function Left touchpad

button

Select Click once. Tap once.
Execute Click twice

quickly.

Drag Click once and

hold the item,
and then use
your finger on
the touchpad to
drag.

Display the
context
menu

The touchpad is a pressure sensitive device that requires proper care to
avoid damage.

• Do not rest heavy objects on the touchpad or its buttons.

• Do not scratch the touchpad with sharp-pointed objects or your
fingernails.

Right touchpad
button

Click once.

Touchpad

Tap twice
quickly.

Tap twice quickly
and hold the
item, and then
move your finger
on the touchpad
to drag.

Using your Joybook 15

Using the keyboard (for Joybook R42 Series only)

Function hotkeys

You can use the function hotkeys to access commonly used functions or make quick settings. To use the hotkeys, press and hold the <Fn> (Function) key
at the lower left corner of the keyboard, and then press the desired hotkey.

<Fn> + <F1> Opens function keys online help. <Fn> + <F8> Decreases volume.

<Fn> + <F2> Puts Joybook into sleep mode. <Fn> + <F9> Increases volume.

<Fn> + <F3> Switches display between the screen and an

external monitor/projector, or allows simultaneous
display; switches between internal/external display.

<Fn> + <F4> Decreases screen brightness. <Fn> + <F12> Switches between all 3 combinations of WLAN and Bluetooth

<Fn> + <F5> Increases screen brightness. <Fn> +

<Fn> + <F6> Activates or deactivates the touchpad. <Fn> +

<Fn> + <F7> Activates or deactivates the speakers.

<Fn> + <F10> Launches Windows Mobility Center.

For details about using Windows Mobility Center, refer to

"Using Windows Mobility Center" on page 14.

on/off. The status is indicated by the on-screen display.

WLAN and Bluetooth are available on selected models.

Activates or deactivates the scroll lock function. When

<Scr Lk>

<Prt Sc>

activated, the screen moves one line up or down when you
press the up or down arrow key (, ).

Scroll Lock does not work in all programs.

Copies a bitmap image of the current entire screen to your
clipboard, which can be inserted into documents as a
screenshot, or pasted into a graphics software, such as
Microsoft Paint.

Using your Joybook16

Windows keys and lock keys

+ <Tab>

+ <E>

+ <M>

Windows Key

Functionally equivalent to clicking the Start
button on the Windows desktop.

Press and hold the Windows key, and then
press Tab to switch between windows.

Opens the Computer window for browsing
disks and files.

Minimizes all windows. <Caps Lock> Capitalizes all text entered.

<Shift> + + <M>

+ <R>

<Num Lk> Activates or deactivates the numeric keypad

Application Key

Cancels minimization of all windows.

Activates the Run dialog box.

integrated in the keyboard (indicated by the
light gray shade in the illustration above).

Provides the same function as the right
touchpad button, bringing up a contextual
pop-up menu.

Using your Joybook 17

Using the keyboard (for Joybook C42 Series only)

Function hotkeys

You can use the function hotkeys to access commonly used functions or make quick settings. To use the hotkeys, press and hold the <Fn> (Function) key
at the lower left corner of the keyboard, and then press the desired hotkey.

<Fn> + <F1> Turns the wireless LAN (WLAN) on or off.

WLAN is available on selected models.

<Fn> + <F3> Decreases volume. <Fn> + <F11> Turns the backlight on or off.

<Fn> + <F4> Increases volume. <Fn> + <F12> Puts Joybook into sleep mode.

<Fn> + <F5> Switches display between the screen and an

external monitor/projector, or allows simultaneous
display; switches between internal/external
display.

<Fn> + <F6> Decreases screen brightness. <Fn> + <Scr Lk> Activates or deactivates the scroll lock function.

<Fn> + <F7> Increases screen brightness.

Using your Joybook18

<Fn> + <F10> Activates or deactivates the speakers.

<Fn> + <Num Lk> Activates or deactivates the numeric keypad

integrated in the keyboard (indicated by the light
gray shade in the illustration above).

When activated, the screen moves one line up or
down when you press the up or down arrow key
(, ).

Scroll Lock may not work in all programs.

Windows keys and lock keys

+ <Tab>

+ <E>

+ <M>

Windows Key

Functionally equivalent to clicking the Start
button on the Windows desktop.

Press and hold the Windows key, and then
press Tab to switch between windows.

Opens the Computer window for browsing
disks and files.

Minimizes all windows.

<Shift> + + <M>

+ <R>

Caps Lock Capitalizes all text entered.

Application Key

Cancels minimization of all windows.

Activates the Run dialog box.

Provides the same function as the right
touchpad button, bringing up a contextual
pop-up menu.

Using your Joybook 19

Using built-in wireless connectivity (available on selected models)

With the built-in wireless connectivity of your Joybook, you can access
other wireless network enabled devices (such as Access Point network
stations, Notebook computers, Personal Digital Assistants, or digital
projectors) wirelessly without the constraints of network cables.

To connect with a Local Area Network (LAN) at home or in the office,
you need the details of an access point, which serves as an air station to
make transmission possible. Outdoors in places such as in coffee shops or
library, you can inquire the service personnel about an account.

• Wireless LAN (WLAN) is available on selected models.

• WLAN connectivity has limited range, depending upon the equipment
being used, the chosen frequency band, radio-wave interference, and
the physical landscape (including building structure). Circumstances
will vary depending upon your particular situation.

Connecting to a wireless network:

1. Make sure that you are located within the wireless network service

area.

2. Turn on WLAN.

• For Joybook R42 Series:

Press the <Fn> + <F12> hotkey combination several times until
WLAN is “ON”.

• For Joybook C42 Series:

Press the <Fn> + <F1> hotkey combination several times until

WLAN is “ON”. When WLAN is turned on, the icon
flashes.

3. Click on the WLAN icon in the notification area located at the

lower right corner of the desktop to display a pop-up menu.

4. From the pop-up menu, click Connect to a network.

5. Click Wireless in the Show list. A list of available wireless networks will
be displayed.

6. Click a network and then click Connect. If security authentication is
not required by the network you are using, there will be a successful
message showing that you have connected to the network.

• To connect to some networks that require security authentication, you

may have to undergo another authorization process and enter
username and password. For details, please consult your network
administrator.

• For further information, refer to Help and Support.

• For data security, it is strongly recommended to connect to security-

enabled wireless networks whenever possible.

• When travelling by air, please be sure to turn off wireless networking to

avoid any possible risks to flight safety.

There are other ways for the Joybook to connect with a network.

See "Modem port (RJ-11 connector)" and "LAN (Local Area Network) port

(RJ-45 connector)" on page 9.

Using your Joybook20

Using Bluetooth (available on selected models)

The Bluetooth function allows you to get connected to various devices
and services that support Bluetooth transmission. You can connect
wirelessly without the need for data cables when printing documents,
synchronizing your Personal Information Management (PIM) data with
your Personal Digital Assistant (PDA) or another Personal Computer
(PC), mobile phone or even sharing a network connection.

Bluetooth is available on selected models.

Bluetooth icons

Icon Location Description

When Bluetooth is turned on,
it appears in white.

in the notification area
located at the lower-right­hand corner of the desktop.

When Bluetooth is turned off,
it appears in red.

When a Bluetooth
connection is established, it
appears in green.

Connecting to a Bluetooth device

1. Turn on Bluetooth in your Joybook.

• For Joybook R42 Series:

Press the <Fn> + <F12> hotkey combination several times until
Bluetooth is “ON”.

3. Right-click on the Bluetooth icon in the notification area located at
the lower right corner of the desktop, and then click Bluetooth Settings

to launch the Bluetooth wizard

4. Click to select Express Mode and click Next.

.

• For Joybook C42 Series:

Press the Bluetooth hotkey

2. Turn on the power of your Bluetooth device and activate its Bluetooth
function. You also need to make your Bluetooth device “Discoverable”.

For details about how to activate the device’s Bluetooth function, please
refer to its documentation.

• The maximum effective range of connection between your Joybook and

the Bluetooth device is 10 meters.

on your Joybook.

Using your Joybook 21

5. The system will begin searching for available Bluetooth devices nearby.
After it finishes searching, you will see a list of found devices.
Highlight a device and click Next.

• If you have not entered your passkey after a while, the connection will
be cancelled for security concern. Try to enter your passkey again.

7. The Bluetooth Settings window will appear, showing the registered

device.

6. Please wait while the connection is in progress. If an authentication is
required, a dialog box appears where you need to enter your passkey
(PIN code) for the Bluetooth device.

• The Bluetooth PIN code is used for pairing and identifying Bluetooth

devices. The code entered on your device and another device with
Bluetooth connectivity must be identical.

• For the passkey, refer to the documentation that came with your

Bluetooth device. If a default passkey is not specified in the
documentation, enter a custom alphanumeric passkey in the dialog box
above. And then enter the same passkey on your Bluetooth device
when prompted. The custom passkey should not exceed 16 characters.

Using your Joybook22

For further information, refer to the online help by clicking Help from the
Help menu.

Sending a file to a Bluetooth device

1. After your Joybook is connected to a Bluetooth device, click the
Bluetooth icon in the notification area to display the pop-up box,
and then select Wireless File Transfer.

2. Click Add to select the files on your Joybook to be sent to the
Bluetooth device.

3. Under the Tra ns f er- ena b le d de v ic e area on the same screen, place a
check mark next to the desired Bluetooth device and then click Send.

4. Click OK after the file transfer is finished.

The example shown above is specifically for connecting to a mobile
phone. To connect to other Bluetooth devices, refer to the online Help for
details.

Using your Joybook 23

Using QMedia Bar

QMedia Bar integrates a number of software

applications to enhance the multimedia experience on your Joybook.
Click on the small triangle button and a rotating button bar will

display.

Setting up QMedia Bar

Right-click on QMedia Bar and a menu will display on it.

You can :

• Let QMedia Bar display on top of all open programs by selecting Always

on top.

• Close QMedia Bar by selecting Exit.

• Customize the P1 hotkey on your Joybook by selecting Hotkey Setting.

For details, refer to “Customizing the P1 hotkey”.

• Adjust the size of QMedia Bar on the screen by selecting Size and then

select an appropriate value.

Customizing the P1 hotkey (on Joybook R42 Series only)

Using QMedia Bar, you can set up the P1 hotkey on your Joybook R42
Series to launch an installed application (program) of your choice.

1. Right-click on QMedia Bar and select Hotkey Setting, P1, and then a
program you want to launch with that hotkey.

a. If the program you want is not on the menu, select the ellipsis

(...).

b. An Open dialog box will display. Browse to select the executable

(.exe) file of the desired program and click Open.

Using your Joybook24

Using BIOS setup

BIOS (Basic Input/Output System) is a layer of software, called firmware,
that translates instructions from other layers of software into instructions
that Joybook hardware can understand. The BIOS settings are needed by
Joybook to identify the types of installed devices and establish special
features.

BIOS settings are specific to your Joybook hardware. Do NOT change
existing BIOS settings unless you are sure they need to be changed, and
are aware of the consequences. Any incorrect BIOS settings may
degrade the performance, operation and functionality of your Joybook.

For latest BIOS updates, visit http://Support.BenQ.com.

When and how to use BIOS setup

You need to use BIOS setup when:

• You see an error message on the screen requesting you to run BIOS

setup.

• You want to restore the factory default settings.

• You want to modify some specific settings according to the hardware.

• You want to modify some specific settings to optimize system

performance.

• The BIOS setup screen shown in this chapter is for your reference only.
The actual items or settings on your Joybook may differ.

• The BIOS setup program may have been updated after the publication
of this manual.

• The settings you select in your operating system might override similar
settings in BIOS setup.

To run BIOS setup, press the <F2> key immediately when the BenQ logo
appears on the screen during system startup. The logo shows up on the
screen for only a few seconds, so you must press the <F2> key at the time.
The BIOS setup main screen will appear as follows.

The BIOS setup screen can be divided into four areas:

• On the top line is the menu bar containing the titles of available menus.

Each menu title contains a specific menu.

• The center left column of the menu contains information regarding the

current settings of the system. If you open a pull-down menu and select
an item that provides multiple options, the left column will display a
submenu where you can make further selections.

• The right column of the menu contains Help information about the

current menu selected. When a menu item is highlighted, more detailed
information is given.

• The bottom lines of the menu provide keyboard instructions for

moving around and making selections.

Using BIOS setup 25

Navigating the BIOS setup screen

Keyboard information can be found at the bottom of the screen. A brief
description of keyboard usage is listed below:

Key Function

Left and right arrow
keys (, )

Up and down arrow
keys (, )

Enter • Displays the sub-menu when an item

Tab Jumps from one item to another.
Esc • Exits BIOS setup.

Main menu

The Main menu contains the basic configuration settings of the system
and shows some system information, such as the BIOS version, CPU type
and speed, and the system memory, etc.

• System Time: allows you to set the time of the system. Type in the value

and then press <Enter>, <Tab>, or <Shift> + <Tab> to change the next
value.

• System Date: allows you to set the date of the system. Type in the value

and then press <Enter>, <Tab>, or <Shift> + <Tab> to change the next
value.

• Advanced Configuration: contains the I/O (Input/Output)

configuration settings of the system for advanced users.

If you are not familiar with the items in Advanced Configuration menu,
you are advised to keep the default.

Selects a menu title.

Selects an item or option.

with the arrow sign is selected.

• Opens or closes the option window
when an item is selected.

• Returns to the previous menu if in a
sub-menu.

• Closes the options window if one is
open.

a. Frame Buffer Size: This item allows you to select the memory

size allocated to the video controller.

b. USB Legacy Support: This item allows the support of legacy

USB devices during system boot and under DOS.

c. C State supported: This item allows you to select the supported

C-State, which determines the power management of CPU. The
following C-State options are available:

• _C1: C1 only

• _C12: C1 and C2 support

• _C123: C1, C2, and C3 support

d.Forced Display Toggle: This item determines if toggling to an

external display device will be allowed even when no device is
connected to your Joybook.

Boot menu

The Boot menu contains the boot configuration settings of the system. A
list of devices will be displayed under Boot priority order.

• To select a device, press <> or <>.

• To move the selected device up or down, press <F6> or <F5>.

• To specify that the selected device is fixed or removable, press <f> or

<r>.

• To exclude or include a device in the “Boot priority order” list, press

<x>.

• To enable or disable the selected device, press <Shift> + <1>.

If the device is disabled, an exclamation point will be displayed next to
the device

To select a boot device manually, press the <F9> key when the BenQ logo
appears on the screen during system startup. The Boot Devices menu will
appear. Use the up and down arrow keys (, ) to select a boot device,
and then press <Enter> to confirm.

Using BIOS setup26

Exit menu

The Exit menu displays ways of exiting BIOS setup. After finished with
your settings, you must save and exit so that the new settings can take
effect.

• Exit Saving Changes: saves the changes you have made and exits BIOS

setup. After finishing with your settings, you must save and exit so that
the new settings can take effect.

• Exit Discarding Changes: exits BIOS setup without saving the changes

you have made.

• Load Setup Defaults: loads factory default values for all the items.

• Discard Changes: cancels all changes since last save, without exiting the

BIOS setup utility.

• Save Changes: saves changes without exiting the BIOS setup utility.

It is recommended that you go into BIOS to load setup defaults,
whenever you have installed new hardware components.

Boot from LAN

During system startup, pressing <F12> will activate Boot from LAN
feature, enabling your Joybook to boot from an OS image via the
network.

Using BIOS setup 27

Recovering your system

System recovery is a data destructive process. You should back up all
data and applications prior to restoring. Please make sure your system is
connected to AC Power before continuing.

The system recovery methods listed below are only available when your
Joybook comes pre-installed with a Windows operating system.

Should your system become unstable and you wish to restore it to its
original state or make a backup, you can do so following either of the
methods below:

• Method 1: The QDataTrove function of your Joybook. For details, refer

to "Using QDataTrove" below.

• Method 2: The supplied “Operating System Disc” and “Drivers and

Applications” discs (available depending on your purchased model).
For details, refer to "Protecting your Joybook from viruses and other

security threats" on page 30.

Using QDataTrove

Launching QDataTrove:

1. Start your Joybook.

2. During the startup process, press the <F10> key when you see “Press
F10 key to enter QDataTrove” on the upper left part of the screen.

3. The following options will then display on the screen. Click Backup or
Restore to proceed according to your need.

Backing up your files:

• Make sure your system is connected to AC Power before performing the
task.

• If you already have a previous backup file on the D: drive, then it will be
replaced.

• The backup files will occupy a large amount of disk space, over 10GB,
so make sure your D: drive has sufficient free space available. Simply
click the D: drive under “Computer” in Windows Vista. The total size
and available free space appear in the Details pane at the bottom of the
folder window.

a. Make sure your D: drive has sufficient free space. For details,

refer to the note above.

b. To back up your complete system drive files, click System Drive

Backup/Primary Drive Backup to proceed.

c. Follow the on-screen instructions to complete the task.

The backup creates a “BenQ user” folder on the D: drive, which can be
burnt to disk and archived independently of QDataTrove.

Recovering your system28

Recovering your backup files:

a. To browse your existing backup files or folders, and recover

them to the drive you selected, click Recover Backup Files to
proceed.

b. Follow the on-screen instructions to complete the task.

Restoring your backup image:

a. To restore your Joybook from your previous backup image, click

Full System Restore - Backup Image.

b. Follow the on-screen instructions to complete the task.

Restoring your Joybook to factory default settings:

This process will ERASE ALL data on your system drive C: and
restore the system to default factory configuration.

If this option is selected, all programs you installed or data you saved on
the C: drive will be erased. However, data on the D: drive will not be
affected.

a. To restore your Joybook to its factory settings, click Full System

Restore - Factory default settings.

b. Follow the on-screen instructions to complete the task.

Recovering your system using the supplied discs

To recover your system using the “Operating System Disc” and “Drivers
and Applications” discs, follow the procedure and instructions below
carefully.

Step 1: Reinstalling a clean copy of Windows Vista

• All programs you installed or data you saved on the C: drive will be
erased. However, data on the D: drive will not be affected.

• Recovering your system by using Method 2 (the supplied “Operating
System Disc” and “Drivers and Applications” discs) will cause the
QDataTrove function to become unavailable. You will also need to
install the device drivers manually from the “Drivers and Applications”
discs.

• Do not remove discs when the recovery is in progress until prompted to
do so.

• Before using the “Operating System Disc” and “Drivers and
Applications” discs, make sure the system is not in hibernation mode
or turned off. Also make sure the lid of your Joybook is not closed.

The availability of the supplied discs may vary depending on your
purchased model.

1. Turn on your Joybook.

2. Press the <F9> key when the BenQ logo appears on the screen during

system startup. A Boot Devices screen appears.

3. Insert the supplied “Operating System Disc” into your optical drive.

4. Use <> or <> to select CD-ROM/DVD-ROM, and then press

Enter.

5. Press any key when you are prompted with Press any key to boot from

CD or DVD. Please wait while Windows is loading files.

6. The Install Windows screen appears. Select the operating system you

want to install, and then click Next.

7. On the Where do you want to install Windows? screen, select the

primary disk partition, and then click Format.

This will remove all programs and data on the C: drive where Windows
Vista is currently installed. However, other drives will not be affected.

8. Click Next. Your Joybook will restart several times during the

installation. Please wait while the installation is in progress.

9. Follow the remaining on-screen instructions to complete the

installation and setup.

Recovering your system 29

When you finish reinstalling the operating system, be sure to remove
the “Operating System Disc” from your optical drive.

10.Restart your Joybook.
To make Joybook operate properly, it requires the reinstallation of the

drivers and software programs located on the “Drivers and
Applications” discs, which would have been erased from your Joybook
when the C: drive was formatted.

Step 2: Reinstalling drivers and applications

1. Insert the “Drivers and Applications” disc into your optical drive.
The main screen will be displayed automatically.

If the AutoPlay feature of your optical drive is disabled in your system,
the screen will not pop up automatically. Go to the “QAutoCD” folder, and
then double-click the “QAutoCD.exe” file to launch the program
manually.

2. You can perform the following tasks on the main page.

• To install drivers, click Install Joybook Driver.

• To install applications, click Install Joybook Application.

• To view the drivers and applications that are available for your

model, click View Software List.

• When installing drivers, it is recommended to go to “Chipset” and

“Audio” to perform the driver installation first.

• To make your system work properly, install all drivers and applications

that are available for your model.

3. Follow the remaining on-screen instructions to complete the
installation.

Protecting your Joybook from viruses and other security threats

Your Joybook comes with an Anti-Virus CD, so please be sure to install
the anti-virus software from the disc supplied. Doing so helps you to
avoid unexpected destruction of your precious data in Joybook and keeps
your privacy against any unauthorized access from other computers.

The anti-virus software protects your computer against Internet threats
such as viruses, Spyware, hackers, and spam. In addition, you can secure
your personal information, block unwanted Web sites, and check e-mail
for viruses.

However, we would still recommend that you back up your data regularly
on CDs, DVDs or other storage media, since the anti-virus software may
not be able to intercept all existing and new viruses, which may lead to
destruction of all or some of your data in the Joybook.

For more information about how to use the anti-virus software installed,
please refer to the online help that comes with the software.

Recovering your system30

Connecting to external display devices

Connecting to a VGA display device

You can output Joybook’s video signal to an external display device, such as a projector or monitor. Once the VGA cable is connected properly,
simultaneous display will be available on your Joybook and the external display device automatically.

Pressing the <Fn> + <F3> hotkey combination on your Joybook R42 Series, or the <Fn> + <F5> hotkey combination on your Joybook C42 Series allow you
to switch between Joybook’s own screen and the external display device, or use simultaneous display.

Monitor

Projector

Connecting to external display devices 31

Installing additional memory

You can replace the existing memory module with a higher-capacity one.
Before you upgrade or replace memory, please check on the BenQ web
site to determine the module which can be used, or contact BenQ
distributor or customer service center. It is recommended that you take
your Joybook to the BenQ distributor or customer service center for the
upgrade or memory replacement.

For details about the limit of maximum memory, refer to the product
information from http://BenQ.com.

Please follow the steps below to consult the FAQ information and find
out the types of BenQ certified memory modules for your Joybook:

1. Connect to BenQ Online Service and Support
(http://Support.BenQ.com).

2. Click FAQ.

3. Click Joybook.

1. Shut down your Joybook completely. Disconnect the AC adapter and
turn over your Joybook.

2. Slide the battery retainer A to the unlock

3. Slide the battery retainer B to the unlock
holding the retainer, pull the battery away from its compartment (2).

position.

Battery retainer A

position (1) and, while still

Memory cover Battery

Installing additional memory32

Battery retainer B

4. The memory cover is secured with 7 screws. Use a screwdriver to
remove these screws.

The screw labels indicate the screws’ position to help you locate them
easily. Only remove these 7 screws on the memory cover, and retain
them in a safe place for later use.

5. Open the cover.

• Ground yourself to your Joybook with professional grounding
equipment like an anti-static wristband, or touch the metal surface on
the inside of your Joybook to discharge any static electricity.

• Handle the memory module by its edge and avoid touching the
contacts.

6. Align the memory module with the slot, and then insert it. When

inserting, pay attention to the direction of the memory module.

7. Gently push the free edge downwards until the module locks into

place.

If the memory module is not installed properly, your Joybook may not
boot properly.

Installing additional memory 33

8. Replace the cover.

9. Use a screwdriver to secure it with the screws.

10.Place the battery on its original position (1) and then slide the battery
retainer A to the to the lock

position (2). Connect the AC adapter.

When you start Joybook, it will automatically test and configure the
new memory.

Battery retainer A

It is recommended that you go into BIOS to load setup defaults after
installing additional memory. For details, refer to "Using BIOS setup" on

page 25.

Installing additional memory34

FAQ and troubleshooting

The following are descriptions of situations that you may encounter
during use of the Joybook, along with basic troubleshooting steps. If you
are not able to resolve the issue, immediately contact a BenQ service
center for assistance.

General

What is Joybook? What are the differences between the Joybook and
traditional notebooks?

BenQ call it Joybook, because BenQ has combined entertainment and
stylish design with traditional notebook's functions. For example,
enhanced 3D processing power for gaming and movie viewing. With
Joybook, you will be able to enjoy the most exciting audio and visual
experience ever!

What is a Wireless LAN (WLAN)?

A WLAN is a type of Local Area Network (LAN) that uses high frequency
radio waves rather than wires to communicate and transmit data among
nodes. It is a flexible data communication system implemented as an
extension to, or as an alternative for, a wired LAN within a building or
campus.

Battery and power

How long should I charge the battery for the first time?

The length of the charging time may depend. When the amber light of the
battery indicator goes off, it means that the charging is completed.

What should I do with the battery if I will not use my Joybook for a long
time?

Recharge the battery or discharge it to about 40% full, and then store it in

a dry place at about 15°C to 25°C. Extremely high or low temperature

will shorten the life of battery.

When charging the battery, the power indicator on Joybook suggests that
the battery is fully charged. When I check it from the Power Manager in
Windows, the battery level is only about 95%-99%. Why?

It is the result of the battery protection design of Joybook. When the
power indicator on Joybook is off, it means that the battery has reached a
saturated voltage: 95%-99%. At this moment, the voltage difference
detected by Joybook is very small, so it will reduce the charging current to
prevent overcharging the battery with excess current or voltage, which
will damage the battery. Moreover, in order to protect the battery from
exposing to high voltage and current for a long time during charging, the
battery has been equipped with a protection circuit that will charge the
battery at low current in the final phase.

How come my notebook is not fully charged even after a full night
charge?

Make sure that the Joybook is receiving power. Is the cord plugged in
correctly? When the battery is installed in the computer and it is properly
plugged in to an AC outlet, check to see if the battery level icon is showing
a charge sign. If this does not fix the problem, the battery, the power
source in the notebook, or the AC power cord may be defective. Consult
your BenQ dealer for help and maintenance.

My computer won't start up with the battery inserted?

• Make sure the battery is properly inserted.

• Make sure that the battery is fully charged. If this does not work, consult

your BenQ dealer.

FAQ and troubleshooting 35

What should I do if the battery gets hot in my Joybook?

Take the battery out and let it cool down. If the problem persists once it is
inserted back into the Joybook, the battery could be defective and it may
need to be replaced.

Can't connect to the Internet with the built-in network interface on
Joybook?

Check if the network has a fixed MAC address. Contact your network
administrator for further solutions.

Joybook will not start up, even though the Power button was pressed.

Check the power indicator.

• If it is not lit up, Joybook is not being supplied by power, either from an

external power source via the AC adapter or from the battery. Make sure
that the AC adapter is correctly inserted into the power socket of
Joybook and a working electrical socket, and allow the battery to begin
charging.

• If the power indicator is lit up in blue, the Joybook is being supplied

normally with power, meaning that the problem lies elsewhere.

• If you have added any hardware (memory for example), check if

it has been installed correctly.

• It is possible that certain operating system files are damaged or

missing. If so, you may need to first back up all your data and
then use the Drivers and Applications disc that came with the
Joybook to return the its software to original state. Please note
however that doing so will cause all of your personal data on the
hard disk drive to be lost!

Why does the battery on my Joybook seem to last shorter and shorter?

It is normal for Lithium-Ion (Li-Ion) batteries to decline in capacity over
time.

Connection

My modem does not connect at 56K speed?

Several factors can affect connection speed, such as line noise, number of
people connecting/connected to your ISP, and the age and condition of
the telephone lines. A 56K modem does not guarantee all connections at
56K; rather it s the ability to connect at up to 56K speed.

When connecting to a local network with Joybook, the connection is
unstable.

The instructions below will guide you through the troubleshooting
process.

1. Right-click Computer and select Properties, Device Manager.

2. Double click Network adapters. When the name of the network
adapter of Joybook appears, double-click on it.

3. The Properties window will pop up. Click the Advanced tab, and then
click the Speed & Duplex item on the left.

4. Select the appropriate mode according to the settings of your LAN
service from the Va l u e drop-down menu on the right, and then click
OK.

• If the situation persists, slide the “Wireless connection switch” to disable

WLAN to reduce interference of different network connection modes.

I have problem setting up wireless network.

Please follow the instructions below to resolve the problem:

• Have you enabled the WLAN function of the Joybook? Remember to

slide the “Wireless connection switch” to enable WLAN.

• Click the Start button and select Control Panel, Network and Internet,

Connect to a network. Make sure the connection status is connected
and with appropriate signal strength. If you do not see the connection
status, make sure your wireless device is set up correctly so your
Joybook can pick up the signal.

• Make sure that your wireless router or access point is broadcasting the

SSID. Refer to your wireless device’s documentation for enabling this
broadcasting feature.

FAQ and troubleshooting36

System

1. Press + R to display the Run dialog box.

How should I resolve the “Low on Disk Space” or “Out of Disk Space”
error messages.

Windows uses disk space for operations such as caching and virtual
memory. The Joybook may not run reliably if the hard drive’s free disk
space drops under 100MB or 200 MB. The following instructions will
help you free up the disk space.

1. Click Start and then Computer.

2. Right-click the hard drive icon and then select Properties.

3. Observe how much free space is on the hard drive.

4. To free up hard drive space, click Disk Cleanup and follow the
instructions that follow to proceed.

How do I update the driver?

Please visit BenQ Online Service and Support
(http://Support.BenQ.com) to search for driver updates.

My system is running very slow. How can I improve performance?

System resources are the amount of memory and hard drive space that
your Joybook can use and can degrade over time slowing the computer.
However, you still can improve the system performance by using the
methods below:

• Close all open programs not being used. Use software program that are

absolutely necessary. Try running virus scans and other tools when away
from the desk. Closing software program that are not necessary helps
window perform more efficiently.

• Prevent background software programs from loading. As software

programs load the small icons in the notification area, they will be
running in the background and each one consumes valuable system
resources. You can follow the steps below to prevent application
programs from running when Windows launches:

2. Type “msconfig” in the Open field. This will open the system
configuration utility.

3. Click the Startup tab and then uncheck any task that is unwanted.

4. Click Apply, and then click OK. Restart your Joybook.

• Remove programs from the Startup folder. Removing programs from

the Startup folder also helps to prevent programs from running when
Windows starts up. To do so, follow the steps below:

1. Right-click anywhere in the open area on the desktop and select New,
Folder. Give the folder a name. This folder will be used later.

2. Right-click the Start button and then select Open. A folder named
Programs will appear in the Start Menu window.

3. Double click the Programs folder and then the Startup folder.

4. Right-click any icon in the folder and then select Properties. The
information about the icon will appear. this will help you to judge if
the program is necessary to be left in the Startup folder.

5. Select unwanted program icons, right-click on them and select Cut.

6. Close the open windows to return to the windows desktop.

7. Open the folder created in Step 1.

8. Select the Edit and Paste commands in the folder window. The icons
that were cut from the Startup folder are now placed in the folder.

9. Restart the Joybook. The programs removed from the Startup folder
will no longer run when Windows starts. However, you can still run
them by double clicking their icons in the folder created in step 1.

• Empty the Recycle Bin. You can free up disk space by clearing files you

no longer need from the Recycle Bin. To do so, right-click the Recycle
Bin icon on the desktop and select Empty Recycle Bin.

• Delete temporary files and directories. This will increase hard disk space

and reduce the time Window takes to access the hard drive. It will also
help to solve problems associated with spooling print job.

1. Close all running programs.

2. Click the Start button and select All Programs, Accessories, System
To o l s , and then Disk Cleanup.

3. Check the types of files you want to delete (temporary files are safe to
delete).

4. Click OK.

FAQ and troubleshooting 37

• Use the Scan Disk and Defragment functions. The Scan Disk function

checks a hard drive for errors, while the Disk Defragment function takes
all the scattered bits of program data and groups them back together in
the front of the drive.

1. Click the Start button and then select Computer.

2. Right-click the hard drive’s icon and select Properties.

3. Click the To o l s tab and then the Check Now button.

4. Check all check boxes in the dialog that follows.

5. Click Start.

6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows Vista:

1. Close all running software programs.

2. Right-click the hard drive’s icon and select Properties.

3. Click the To o l s tab and then the Defragment Now button.

4. Click the Defragment Now button. It may take a long time to
complete.

If Disk Defragmenter start itself over and over, it means that some hidden
background software program is still accessing the hard drive. Restart the
computer and try again.

USB devices quit working unexpectedly in Windows Vista.

This is because USB devices such as camera, scanners. or printer loses its
connection and stops working unexpectedly. Please follow the steps
below to resolve the problem.

1. Click Start, and right-click Computer.

2. Click Properties.

3. Click Device Manager.

4. Double-click the Universal Serial Bus controllers branch to expand it.

5. Right-click USB Root Hub, and then click Properties.

6. Click Power Management.

7. Deselect Allow the computer to turn off this device to save power.

8. Repeat steps 5 through 7 for each USB Root hub.

9. Click OK, and then close Device Manager.

gets warm. The location of the processor is typically underneath the
keyboard and since heat rises, the keyboard may slightly get warm. There
is no need to be concerned. However, since your computer has a
thermally controlled fan, when the CPU and/or internal temperature of
the notebook reaches a certain temperature level, the fan is turned ON
and stays ON until the temperature drops to a pre-defined level.

The U, I, O, P, J, K, L keys on my Joybook are coming up as numbers
instead of letters?

The number keys are enabled. Press the Num Lk (Number Lock) key
once to disable the number lock function, and the letters will return to
normal.

There is no sound coming from the speakers.
Check the following:

• The speakers may have been muted. Look at the volume control

(speaker icon) on the Windows Taskbar to see if mute has been set. If so,
turn off the mute.

• The speakers may have been turned off.

• For Joybook R42 Series:

Use the <Fn> + <F7> hotkey combination to turn them on.

• For Joybook C42 Series:

Use the <Fn> + <F10> hotkey combination to turn them on.

• The volume may have been set too low.

• For Joybook R42 Series:

Use the <Fn> + <F9> hotkey combination to increase the
volume.

• For Joybook C42 Series:

Use the <Fn> + <F4> hotkey combination to increase the
volume.

• An earphone or external speakers may be connected to the audio-out

socket, automatically turning off the computer's internal speakers.

Why does the keyboard and/or palm rest get warm?

Typically, the Joybook tends to be slightly warm. The location of the hard
disk is typically underneath the palm rest and as a result, the palm rest

FAQ and troubleshooting38

CD or DVD does not function.

Please verify the following:

• Joybook is turned on, and the CD or DVD discs are properly inserted in

the center of the disc tray in the optical drive.

• The disc tray is closed.

• The CD or DVD is not bent or badly scratched.

• Noise from the optical drive when the disk plays shows that the optical

drive may be deformed, and the computer needs to be repaired. If the
disc tray does not open after the Eject button is pressed, insert a pin into
the Emergency Eject hole to force the tray out.

DVD movies will not play.

The region code of the DVD inserted must match that of the DVD
playback software used. This region code can be set up to five times. If
you have not reached this limit, a prompt will appear that will allow you
to change the region code of the software to match that of the move.
Otherwise, you can only play back DVDs with the same region code as
the last DVD played back successfully.

Why is the hard drive capacity displayed by the OS be different from its
nominated capacity?

Most users may have discovered that the capacity of a 10GB hard drive
will become 9GB when displayed from the OS; and 20GB become 19GB,
40GB become 38GB..., etc. The bigger the capacity, the bigger the
difference. It is because hard drive makers and OS developers calculate
hard drive capacity in different ways. As a result, the nominated capacity

is different from the exact capacity displayed by the OS.

Calculation of hard drive
capacity by drive makers

1GB=1,000MB
1MB=1,000KB
1KB=1,000 bytes

Calculation of hard drive
capacity by OS developers

1GB=1,024MB
1MB=1,024KB
1KB=1,024 bytes

Example of a 40GB hard drive:

Calculation by drive makers Calculation by OS developers

40GB=40,000MB
=40,000,000KB
=40,000,000,000 bytes

40GB=40,960MB
=41,943,040KB
=42,949,672,960 bytes

Exact capacity of a 40GB hard drive displayed in the OS:

40,000,000,000÷1024÷1024÷1024=37.2529 (GB).

Furthermore, when you partition a hard drive, the system will reserve
some space on the drive for system files. Therefore, the total capacity of a
hard drive displayed by the OS will never be the same as its nominated
capacity.

I hear noise when connecting an earphone to Joybook.

The instructions below will guide you through the troubleshooting
process.

• Connect the earphone to other devices, such as a radio to see if you can

still hear that noise. If the noise persists, the earphone may be out of
order.

• If you can hear the noise only when inserting, it is the result of high

instantaneous current. It is a normal phenomenon.

How can I reduce the wearing of the screen hinge when I open the screen?

We suggest that you open and close your screen gently and slowly with
both hands. Apply force evenly on both hands to reduce hinge wearing
and prevent deformation or breaking of hinge due to uneven force
application.

What should I do if a program in Windows freezes?

If your system freezes, press <Ctrl> + <Alt> + <Delete> keys
simultaneously, click Start Task Manager. Then, click the Applications tab
under Windows Task Manager, and then click on the application that
freezes and click End Task.

FAQ and troubleshooting 39

Why is my Joybook running so hot? Is it normal?

Yes. Because all the hardware is in such cramped quarters, it tends to get
hot. You should avoid using your Joybook on blankets, bed, or other
materials that keeps the heat in.

Why does my Joybook seem to turn off itself after a certain period of
inactivity?

This is the default setting of Joybook to conserve battery power. The
Joybook is configured to use the power saving feature. You can go to
Control Panel, Mobile PC, and Power Options in Windows to adjust the
setting manually.

Should I drain the battery of my Joybook every time before charging to
retain its capacity?

No. Your Joybook comes with an Lithium-Ion (Li-Ion) battery pack. This
is one of the newest cell types available. It is also the lightest battery type
currently available on a commercial basis and can provide more power
than other main cell types. There are no known problems of memory
effect with this battery type and it is the easiest battery type to care for.

Display

There is nothing visible on the screen.

Check the power indicator.

• If it is not lit up, no power is being supplied to Joybook. Connect the AC

adapter and restart Joybook.

• If it is lit up in amber, Joybook has entered sleep mode in order to

conserve power. Simply pressing the Power button or any key should
return Joybook to normal operating mode.

• If it is lit up in blue, Joybook is being supplied normally with power.

There are two possible causes for the problem.

• The screen's brightness may be set too low.

For Joybook R42 Series:
Use the <Fn> + <F5> hotkey combination to increase the
brightness.
For Joybook C42 Series:
Use the <Fn> + <F7> hotkey combination to increase the
brightness.

• The display mode may be set to use an external display.

For Joybook R42 Series:
Use the <Fn> + <F3> hotkey combination to switch the display
mode to use Joybook’s own LCD panel or to use simultaneous
display.
For Joybook C42 Series:
Use the <Fn> + <F5> hotkey combination to switch the display
mode to use Joybook’s own LCD panel or to use simultaneous
display.

FAQ and troubleshooting40

When I connect the Joybook to an external monitor, the display is
abnormal.

The instructions below will guide you through the troubleshooting
process.

• For Joybook R42 Series:

Use the <Fn> + <F3> function key combination to set external video
signal enabled.
For Joybook C42 Series:
Use the <Fn> + <F5> function key combination to set external video
signal enabled.

• Refer to the user's manual of the external monitor to check the settings.

• Connect the cable to the Joybook and reboot the system. If there is no

display on the external monitor after system reboot, connect Joybook to
a standard VGA monitor and wait until you can see things properly on
that VGA monitor. Then connect the target display to Joybook again.

How can I judge if my LCD panel is out of order and what should I do if
it happens?

If your Joybook cannot display images at the default resolution, please
visit the BenQ web site to download and update the latest Joybook display
drivers.

Contact your BenQ dealer if either of the following phenomena occurs:

• The screen shakes when the system started up normally.

• Fonts displayed on the screen are unclear and strange codes appear.

• There is no display when the hard drive is running normally.

• Colors on the screen are strange and turn into white.

• Vertical or horizontal lines appear on the screen.

• When playing back a media file using Windows Media Player, the frame

speed is abnormal.

• The sound changes while the screen remains the same when playing

games.

FAQ and troubleshooting 41

Information on cleaning and battery maintenance

Battery maintenance

1. Fully charge/discharge battery up to 4 cycles before achieving full
capacity of a new battery.

2. Fully discharge and then fully charge the battery every two to three
weeks for battery conditions.

3. Remove from the device and stored in a cool, dry, clean place if the
battery will not be in use for a month or longer and recharge the
battery after a storage period.

4. Do not short-circuit. A short-circuit may cause severe damage to the
battery.

5. Do not drop, hit or otherwise abuse the battery as this may result in
the exposure of the cell contents, which are corrosive.

6. Do not expose the battery to moisture or rain.

7. Keep battery away from fire or other sources of extreme heat. Do not
incinerate. Exposure of battery to extreme heat may result in an
explosion.

8. Do not use AC adapters other than the one provided with the Joybook.

9. Do not place the battery within reach of children.

10.Follow the local laws governing the disposal of batteries. As far as
possible, submit used batteries to be recycled.

11.Use of improper batteries, or attempting to disassemble a battery, may
result in explosions. Follow vendor recommendations in using
batteries of the identical or equivalent type as replacements for worn­out batteries.

Cleaning your Joybook

When cleaning the Joybook, follow these steps:

1. Turn off the Joybook, disconnect the AC adapter, and remove the
battery.

2. Use a damp cloth to wipe the outer surface of the Joybook. Do not
apply liquid or spray cleaners directly on the Joybook.

3. Do not use cleaners containing alcohol or acetone. Instead, use
cleaning fluids specially formulated for LCD screens.

Information on cleaning and battery maintenance42

Service and support

BenQ Joybook Global Online Service

Welcome to BenQ Joybook Global Online Service
(http://Support.BenQ.com). In order to ensure you an enjoyable
experience with your Joybook, the following supports are provided so
you can get assisted whenever and wherever you are.

• Warranty: Global warranty information of your Joybook product. For

local warranty information, please refer to the local warranty
documentation in the package.

• Download Center: Drivers, documentation and additional software for

keeping your Joybook up-to-date.

• FAQ: Contains answers to frequently asked questions about the Joybook

as well as additional tips.

• Contact Center: Here you can directly contact BenQ Customer Service

for answers and advice to your questions. You can also obtain the
information about the BenQ service stations in your country.

Joybook online registration

Register now to get free product news and latest information about
BenQ! To register, follow the steps below:

1. Refer to the illustration below to locate the 24-digit product serial
number on the bottom side of your Joybook and write it down.

Serial number

2. Connect to http://service.benq.com/orw/joybook

3. Click Register Now to begin with registration and follow the
instructions on the screen to proceed.

Service and support 43

Appendix

General safety information

When setting up or operating your Joybook, please pay special attention
to the following:

1. Keep this manual in a safe place for easy reference when needed.

2. Make sure you follow all instructions and warnings related to the
system.

3. Place your Joybook on a stable, level surface, and ensure that the
ventilation holes are not obstructed.

4. Do not expose your Joybook to rain or excess humidity, and keep it
away from liquids (such as beverages, faucets, and so on).

5. Do not expose your Joybook to direct sunlight, and keep it away from
sources of heat (such as radiators, space heaters, stoves, and so on).

6. Do not expose your Joybook to heavy impacts or strong vibrations.
When closing the Joybook, do not use excessive force.

7. Don't use your Joybook near a gas leak.

8. Do not store your Joybook in environments where the temperature is

below 0°C or above 50°C, nor use your Joybook in environments
where the temperature is below 5°C or above 35°C. Otherwise system

performance will be adversely affected.

9. Do not use your Joybook near water, for example near a bathtub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a
swimming pool.

10.Do not place the Joybook in the vicinity of strong magnetic fields.

11.Use an appropriate electrical outlet, and make sure that no heavy
objects are placed on the AC adapter or power cord.

12.The AC adapter is a high-voltage component. Do not attempt to repair
it yourself. Should it become damaged, please contact an authorized
BenQ distributor or service center.

13.Make sure that the modem port is used only with a regular analog
phone line. Do not connect a digital phone line to the modem port, as
this will cause damage to the modem.

Safety information about the battery

Caution: There is a high risk of explosion if the battery is incorrectly
replaced. Replace only with the same or equivalent type recommended by
the battery equipment manufacturer. Discard used batteries according to
battery manufacturer’s instructions.

Safety information about the AC adapter

• Use only the AC adapter supplied with your Joybook. Use of another

type of AC adapter will result in malfunction and/or danger.

• Do not use the adapter in a high moisture environment. Never touch

the adapter when your hands are wet.

• Allow adequate ventilation around the adapter when using it to operate

the device or charge the battery. Do not cover the AC adapter with
paper or other objects that will reduce cooling. Do not use the AC
adapter while it is inside a carrying case.

• Connect the adapter to a proper power source. The voltage

requirements are found on the product case and/or packaging.

• Do not use the adapter if the cord becomes damaged.

• Do not attempt to service the adapter. There are no service parts inside.

Replace the unit if it is damaged or exposed to excess moisture.

Appendix44

Safety information about the modem

Caution

Never connect telephone wiring during a lightning storm. There may be a
remote risk of electric shock from lightning.

Disposal of Waste Electrical and Electronic Equipment by users in private households in the European Union.

This symbol on the product or on the packaging indicates
that this can not be disposed of as household waste. You must
dispose of your waste equipment by handing it over to the
applicable take-back scheme for the recycling of electrical and
electronic equipment. For more information about recycling
of this equipment, please contact your city office, the shop
where you purchased the equipment or your household waste
disposal service. The recycling of materials will help to
conserve natural resources and ensure that it is recycled in a
manner that protects human health and environment.

Declaration of Conformity

For the following equipment:

Type o f Equi p m e nt:

Notebook PC

Brand name or mark:

BenQ

Company name, address, telephone & fax no.

Name: BenQ Europe B.V.

Ekkersrijt 4130, 5692 DC Son Address:

The Netherlands

TEL/Fax: [phone]

is herewith confirmed to comply with the requirements set out in the
Council Directive on the Approximation of the Laws of the Member
States relating Electromagnetic Compatibility (89/336/EEC) and Low
Voltage Directive (73/23/EEC) and R&TTE Directive (99/05/EEC).

For the evaluation regarding the electromagnetic compatibility, the
following standards were applied:

EN55022:1994+A1:1995+A2:1997

EN55024: 1998: EN61000-4 series

EN60950-1/IEC60950-1

ETSI EN301-489-1 V1.4.1

ETSI EN301489-17 V1.2.1

ETSI EN300328 V.1.4.1

ETSI EN301893 V1.2.3

ETSI EN301-489-1 V1.4.1

ETSI EN301489-17 V1.2.1

ETSI EN300328 V.1.4.1

ETSI EN301893 V1.2.3

Model designation(s)/Model no(s):

DHR400; Joybook R42/C42 Series

Appendix 45

Safety instructions for Poland, Romania, Slovenia, Bulgaria, Latvia, and Croatia

Polski

1. Należy upewnić się, że zastosowano się do wszystkich instrukcji i
ostrzeżeń dotyczących systemu.

2. Nie należy umieszczać komputera w miejscach oddziaływania silnych
pól magnetycznych.

3. Ostrzeżenie: Nieprawidłowa wymiana baterii może spowodować jej
wybuch. Baterię można wymienić wyłącznie na baterię tego samego
lub zamiennego typu zalecanego przez producenta urządzenia. Zużyte
baterie należy usuwać zgodnie z instrukcjami producenta.

4. Podłącz zasilacz do prawidłowego źródła zasilania. Wymagania
dotyczące zasilania znajdują się na obudowie produktu i/lub na
opakowaniu.

5. Nie należy używać zasilacza jeśli przewód jest uszkodzony.

6. Nie należy próbować naprawiać urządzenia. Wewnątrz nie ma części,
które można naprawiać. Urządzenie należy wymienić, jeśli zostanie
uszkodzone lub narażone na oddziaływanie nadmiernej wilgoci.

7. Nigdy nie należy instalować kabli telefonicznych podczas burzy z
wyładowaniami atmosferycznymi.

România

1. Asiguraţi-vă că respectaţi toate instrucţiunile şi avertismentele
privitoare la sistem.

2. Nu plasaţi computerul într-o zonă cu puternice câmpuri magnetice.

3. Pericol de explozie dacă bateria este incorect înlocuită. Înlocuiţi
numai cu acelaşi tip sau cu un tip echivalent recomandat de
producătorul echipamentului. Aruncaţi bateriile folosite în
conformitate cu instrucţiunile producătorului.

4. Conectaţi adaptorul la o sursă de tensiune corectă. Cerinţele privind
tensiunea se găsesc pe carcasa produsului şi/sau pe ambalaj.

5. Nu folosiţi adaptorul dacă se defectează cordonul.

6. Nu încercaţi să depanaţi aparatul. În interior nu există componente
depanabile. Înlocuiţi aparatul dacă acesta se deteriorează sau este
expus la umezeală în exces.

7. Nu instalaţi niciodată cablu telefonic în timpul unei furtuni cu fulgere.

Slovensko

1. Glede sistema sledite navodilom in opozorilom.

2. Raèunalnika ne postavljajte na mesta z moènim magnetnim poljem.

3. V primeru nepravilne namestitve akumulatorja obstaja nevarnost
eksplozije. Nadomestite ga le z isto ali ekvivalentno vrsto, priporoèeno
s strani proizvajalca opreme. Rabljen akumulator odstranite skladno z
navodili proizvajalca.

4. Adapter spojite na primeren vir napajanja. Napetostne zahteve so
navedene na ohišju izdelka in/ali njegovi embalaži.

5. V primeru, da je napajalni kabel poškodovan, adapterja ne
uporabljajte.

6. Ne postopajte se popravljanja enote. Znotraj ni nobenih delov, ki bi jih
bilo moè popraviti. Èe je enota poškodovana ali izpostavljena visoki
vlagi, jo nadomestite z novo.

7. Nikoli ne namešèajte telefonske linije med nevihto z grmenjem.

Български

1. Следвайте всички инструкции и предупреждения относно
системата.

2. Не слагайте компютъра на място със силно магнитно поле.

3. Опасност от експлозия при погрешна смяна на батерията.

Използвайте само същия или еквивалентен тип батерия,
препоръчан от производителя на оборудването. Изхвърляйте
старите батерии съгласно инструкциите на производителя.

4. Свържете адаптера към подходящ източник на захранване.
Изискванията към напрежението са посочени на корпус а на
продукта и/или опаковката.

5. Не използвайте адаптера, ако кабелът се повреди.

6. Не се опитвайте да поправяте продукта. В него няма части, кои то

могат да се поправят. Сменете продукта, ако се повреди или ако
бъде изложен на прекомерна влага.

7. Никога не инсталирайте телефонни кабели по време на
гръмотевична буря.

Appendix46

Latviski

1. Sekojiet visām sistēmai atbilstošajām norādēm un brīdinājumiem.

2. Nenovietojiet datoru tuvu spēcīgiem magnētiskajiem laukiem.

3. Nepareizi nomainīts akumulators var uzsprāgt. Mainiet akumulatoru
tikai pret tādu pašu vai līdzvērtīgu ražotāja ieteiktu akumulatoru.
Utilizējiet izlietotos akumulatorus saskaņā ar ražotāja norādēm.

4. Pievienojiet adapteri atbilstošai strāvas padevei. Strāvas padeves
parametrus Jūs varat atrast uz produkta korpusa un/vai iepakojuma.

5. Nelietojiet adapteri, ja ir bojāts tā vads.

6. Nemēģiniet labot iekārtu pašrocīgi. Detaļu bojājumu gadījumā vai
arī, ja tā bijusi pakļauta mitruma ietekmei, griezieties autorizētā
servisa centrā.

7. Nekad nelietojiet un neveiciet telefona līnijas pieslēgumu negaisa
laikā.

Hrvatski

1. Pridržavajte se svih uputa i upozorenja u vezi sa sustavom.

2. Ne postavljajte računalo u područje jakih magnetskih polja.

3. Nepravilna zamjena baterije izazvat će opasnost od eksplozije.
Prilikom zamjene, koristite istu ili ekvivalentnu vrstu baterije koju je
preporučio proizvođač. Rabljene baterije odložite prema uputama
proizvođača.

4. Mrežni prilagodnik priključite na odgovarajući izvor napajanja.
Propisani napon naveden je na kućištu proizvoda i/ili pakiranju.

5. Ne koristite mrežni prilagodnik kojem je oštećen kabel.

6. Ne pokušavajte servisirati uređaj. U uređaju se ne nalaze dijelovi koje
možete popraviti. Uređaj zamijenite u slučaju oštećenja ili izloženosti
prekomjernoj vlazi.

7. Nikada ne instalirajte ožičenje telefona za vrijeme grmljavine.

Appendix 47

<Memo>

Appendix48