Bang & Olufsen BEOCOM 2500 User Manual

The BeoCom 2500 is an advanced telephone with a
modern and user-friendly design.

The operation and the settings of the telephone are
done by menu driven operations.

The BeoCom 2500 has built-in Caller ID* capability
which allows you to see who is calling. The last 24 calls
to the telephone are stored in the Caller ID list. The
numbers can be shown in the display together with date
and time of each call. The BeoCom 2500 also supports
the Call Waiting service.

In the electronic Phone Book you can store up to 121
telephone numbers with names attached. It is easy to
enter numbers and names into the Phone Book as the
telephone display automatically asks whether you want
to store the number after a call.

An optional module for remote volume control of Bang
& Olufsen audio and video systems can be added to the
BeoCom 2500.

*Caller ID subscription is a prerequisite to this function

INSTALLATION ↓

INSTALLATION

• Insert the three supplied batteries in the battery holder on the bottom of
the table base.

• Connect the telephone plug to the wall socket.

BATTERIES
The batteries are used for the advanced features of the telephone while the
built-in Phone Book and the settings stored are independent of power supply
from the batteries and the telephone network. Unplug the telephone wall
cord before opening the battery cover.

THE HANDSET
The telephone is provided with a magnetic switch which disconnects the call
when the handset is placed in the table base as indicated on the drawing.
Press the button to begin a new call.

HANDSFREE
Under normal conditions the telephone can be used handsfree.
Place the handset in front of the table base and press .

MENU OVERVIEW
A menu overview is under the lid at the rear of the table base.

DISPLAY KEYPAD ↓

DISPLAY SYMBOLS

P • Programming (storing or editing a name and number in the Phone Book).
S • Searching in the Phone Book.

• Is on when the loudspeaker is connected.

• Flashes when the microphone is muted.

• Is on during an incoming call.

• Flashes when the ringing signal is disconnected.

• Flashes when the batteries are low.

Please note! The display turns off automatically when the telephone has not been used for 30 seconds.

KEYPAD FUNCTIONS
Clear • Press Clear to delete the latest entry.

• The display shows why the indicator lamp is flashing.

• Cancel the function in progress.

• Starts editing function for numbers in the Redial and Caller ID lists.

< > • Shift between menu functions.

• Search the Phone Book.

• Search the Redial list and the Caller ID list.

• Move the cursor when editing name and number in the Phone Book.

• Set the volume during a conversation.

Menu • Activate the menu operations and settings.

Enter • Select the displayed menu setting and menu function.

• Store number and name.

Caller ID • Show the contents of the Caller ID list.

Memory • Search the Phone Book.

Redial • Search the Redial list.

• Call the displayed number.

• Release pause when performing a call.

• Connect and disconnect the microphone (handset off-hook).

Pause • Insert pause in a telephone number (between the first and the second part of the telephone

number).

• Insert space when editing name and number in the Phone Book.

0 ... 9, , • Dial a phone number.

• Enter a name. Letters are selected by pressing the appropriate key one, two, three or four times.

• Connect and disconnect the loudspeaker.

• Begin a new call when handset is off-hook.

• Disconnect current function and erases the display.

R • May be used e.g. when connected to a switchboard and together with supplementary services.

X

THE INDICATOR LAMP

The indicator lamp on the front of the telephone flashes when one or more
functions is activated:

• Slow flashes when there are new numbers in the Caller ID list.

• Fast flashes when a parallel telephone is in use.

CALLER ID

TO SEE WHY THE INDICATOR LAMP IS FLASHING
Handset must be on-hook

Press Clear one, two or

three times

By pressing Clear one or more times
the display will show which of the
functions is activated:

Display reading when there are
new numbers in the Caller ID list:

LINE BUSY

Display reading when a
telephone on the same line is
being used:

Please note!

• The indicator lamp will not flash
when the call has been answered
by a telephone answering
machine.

• Connection to fax machines and
some switchboards may cause the
indicator lamp to flash constantly.

INDICATOR LAMP MENU SURVEY ↓

MENU SURVEY

MAIN MENU FUNCTION

MENU HOLD Setting a call on hold

1)

MENU HOLD & CHANGE Hold your talking party and connect to the waiting party

2) 3)

MENU REJECT Reject the waiting party and continue your talking party

2)

MENU END & CHANGE Drop your talking party and connect to the waiting party

2) 3)

MENU 3 PARTY CALL Join the held party to the existing connection

3)

MENU 1 STORE ENTRY Store a new name/number
MENU 2 EDIT ENTRY Edit a stored name/number
MENU 3 DELETE ENTRY Delete a stored name/number
MENU 4 DELETE REDIAL Delete the telephone numbers in Redial
MENU 5 DELETE CALL ID Delete the telephone numbers in the Caller ID list
MENU 6 RINGER LEVEL Set the tone ringer level
MENU 7 RINGER MELODY Set the tone ringer melody
MENU SETUP MENU Special settings

1) Only active when the telephone is on-line and when there is no call on hold.

2) Only active when the telephone is on-line and when there is a call waiting (only these menus are available).

3) Only active when the telephone is on-line and when a call is on hold (only these menus are available).

X

SETUP MENU FUNCTION

PRESET VOLUME Preset the volume
OPERATOR CODE Store an operator code
CONTRAST Adjust the display contrast
SWITCHBOARD Store the public line prefix
FLASH TIME Set the flash time
DELETE & RESET Delete all settings to presettings

MAKE A CALL

Calls can be made to:

• Manually dialled phone numbers.

• Phone numbers in the Phone Book.

• Phone numbers from Redial.

• Phone numbers from Caller ID.

TO DIAL A DISPLAYED PHONE NUMBER

VOLUME

During a call you can increase or decrease
the volume of the loudspeaker.
If you want to start all calls at the same
volume please refer to Setup menu,
Preset volume.

TO SET THE VOLUME DURING A CALL
Press

> to increase the volume

Press < to decrease the volume

Lift the handset, or press
Press Redial to call the number

flashes

MICROPHONE

The microphone can be muted tempora­rily during a call so that you can talk to
somebody else in the room without the
person on the telephone hearing you.

A beep signal indicates that the micro­phone is muted.

LOUDSPEAKER

Other people can listen to the conver­sation with the loudspeaker connected.

TO CONNECT THE LOUDSPEAKER
Press

TO DISCONNECT THE LOUDSPEAKER
Press

is on

TO DISCONNECT THE MICROPHONE
Press

TO CONNECT THE MICROPHONE
Press

MAKING CALLS CALL WAITING ↓

CALL WAITING*
BeoCom 2500 supports the Call Waiting
service.

When a second party calls, you will hear
a beep in the handset. At the same time
you will see the phone number (+ name
if stored) in the display.

TO HANDLE A SECOND CALL

PARKED
<name>:<number>

Press < > to select the option of your choice
Press Enter

You now have the following options:

• HOLD & CHANGE
(hold call A – change to call B)

• REJECT
(reject call B – continue call A)

• END & CHANGE
(end call A – change to call B)

*Call Waiting and Caller ID subscription is a prerequisite to this function.

CALL ON HOLD

When you have set a call on hold, you
have the following options:

• HOLD & CHANGE
(hold call A – change to call B)

• END & CHANGE
(end call A – change to call B)

• 3 PARTY CALL
(make a 3 party call with A and B)

name
< HOLD & CHANGE>

PARKED
<name>:<number>

TO HANDLE A CALL ON HOLD
Press Menu

Press < > to select the option of your choice
Press Enter

TO STORE A DISPLAYED PHONE NUMBER
Enter the phone number or

retrieve the number in the Redial list or the Caller ID list
Press Enter
Enter the name
Press Enter

ENTER NAME_ P
<number>

STORED
<name>:<number>

Phone numbers can be stored in the
Phone Book immediately after the call is
completed when STORE ENTRY? is
shown in the display. This way the Phone
Book can be built up gradually.

The Phone Book can store:

• Manually dialled phone numbers.

• Phone numbers from Redial.

• Phone numbers from Caller ID.

BeoCom 2500 can memorize up to 121
phone numbers and names. Each name
can have up to 16 letters or characters and
each number can have up to 40 digits.

If your telephone is connected to a
switchboard we recommend you to
review the Setup menu, Switchboard
section before storing numbers in the
Phone Book.

CALL TIME:
STORE ENTRY?

ENTER NAME_ P
<number>

STORED
<name>:<number>

THE TELEPHONE’S MEMORY (PHONE BOOK)

TO STORE THE NUMBER AFTER A CALL

Press Enter
Enter the name (as shown

below in Entering Names)

Press Enter

MEMORY (PHONE BOOK) SEARCH THE PHONE BOOK ↓ EDIT THE PHONE BOOK ↓

Entering names:

• Press each key repeatedly to make the
letters and digits appear.

• If two letters are on the same key: Wait
for 2 seconds or press > after the first
letter.

• Enter a space: Press Pause.

• Delete a character: Press Clear.

Cancel entry: Press and hold Clear until
the display is off.

When there is no space left in the Phone
Book the display shows
*****FULL*****.
An existing entry must be deleted before
a new number can be stored.

Entries in the Phone Book are arranged
as follows:

• Numbers without names

• Names starting with & - . /

• Names starting with numbers

• Names arranged alphabetically (Ä Ö Ü
Æ Ø Å at the end)

• Under each letter the last called name
and number is placed first, the second­last called name and number in the 2nd
spot etc.

If a number exceeds 16 characters only
the first 15 characters are shown. The
symbol > is shown last.

TO SEARCH THE PHONE BOOK WITH HANDSET ON-HOOK
Press > to search forward
Press < to search backward

ENTER LETTER_

S

The first name with the entered
letter is shown in the display

Search forward until the name
and number is shown

SEARCH THE PHONE BOOK – MAKING A CALL

TO SEARCH BY LETTER
Press Memory

Press the first letter of the

name

Press

>

Lift the handset, or press
Press Redial to call the number

EDIT THE PHONE BOOK

You edit an entry in the Phone Book
when you:

• add a character.

• write over a character.

• delete a character with Clear.

• insert a space with Pause.

Exit editing:
Press and hold Clear until the display is
off.

TO EDIT A NAME AND NUMBER IN THE PHONE BOOK
Locate the desired entry using the “Search the Phone Book” instructions

Press Menu, 2

Press Enter
Move the cursor with < > to the place you want to edit
Edit the name and number
Press Enter

MENU 2
< EDIT ENTRY >

STORED
<name>:<number> S

DELETE THE PHONE BOOK

Exit deleting:
Press Clear

TO DELETE A NAME AND NUMBER IN THE PHONE BOOK

Press Menu, 3

Press Enter

Press Enter

The entry is now deleted and the next name and number in the
Phone Book is now displayed.

MENU 3
< DELETE ENTRY >

DELETE ENTRY?
<name>:<number>

DELETED
<name>:<number> S

Locate the desired entry using the “Search the Phone Book” instructions

DELETE THE PHONE BOOK CALLER ID ↓

New Caller ID numbers are marked with a in the display.

TO SEARCH THE CALLER ID LIST – MAKE A CALL

CALLER ID*

BeoCom 2500 supports Caller ID so that
you can see the phone number of the
person calling. The number is shown in
the display immediately after the phone
starts ringing. If the number is already
stored in the telephone’s Phone Book,
also the name is displayed.

Functionality

The last 24 calls are stored in the Caller
ID list. The indicator lamp flashes when
there have been unanswered calls. The
numbers can be shown in the display
and, if supported by the telephone
company, also date and time of the call.

If there have been several calls from the
same number, the display shows the time
and date of the most recent call received.
At the same time, the number of calls
from the number is shown (max. 9).

1→BANG & OLUFSEN *
10:55 29-06-99

Press Caller ID
Press < > to search the number in the Caller ID list
Lift the handset, or press
Press Redial to call the number

X

Display reading when the call is
from a withheld number, e.g. an
unlisted number:

ANONYMOUS

If Caller ID is not possible, the following information is
displayed:

Telephone numbers from the Caller ID list
can be stored in the Phone Book. Please
see Memory (Phone Book) for storing.

Please note! Caller ID is normally not pos­sible when the telephone is connected to
a switchboard.

* Caller ID subscription is a prerequisite
to this function.

Display reading when no number
is transferred due to technical limi­tations, e.g. international calls

NOT POSSIBLE

TO DELETE NUMBERS IN THE CALLER ID LIST
Press Menu, 5

Press Enter

Press Enter

MENU 5
< DELETE CALL ID >

DELETE CALL ID?

DELETED

CALLER ID

Please note! All numbers in the Caller ID list are deleted.

REDIAL

BeoCom 2500 memorizes the last 24
phone numbers dialled from the tele­phone.

Numbers in Redial can be stored in the
Phone Book. Please see Memory
(Phone Book) for storing.

As a safety precaution while using a tele­phone service the digits pressed after
and are not stored in Redial.

TO SEARCH THE REDIAL LIST WITH HANDSET ON-HOOK
Press Redial
Press < >, or Redial to search the number in the Redial list
Lift the handset, or press
Press Redial to call the number

TO SEARCH THE REDIAL LIST WITH HANDSET OFF-HOOK
Press and hold the key
Press Redial to search the number
Release
Press Redial to call the number

X

TO EDIT AND CALL A REDIAL NUMBER

<number>

Press Redial one or more times to search the number
Press Clear

Press < > to find the digit you want to edit
Edit the number
Lift the handset
Press Redial to call the number

REDIAL USING THE PAUSE BUTTON ↓

TO DELETE NUMBERS IN THE REDIAL LIST
Press Menu, 4

Press Enter

Press Enter

Please note! All numbers in the Redial list are deleted.

MENU 4
< DELETE REDIAL>

DELETE REDIAL?

DELETED

REDIAL

USING THE PAUSE BUTTON

If, when dialling a number, it is necessary
to wait for a new dial tone before dial­ling the 2nd part of the number, a pause
must be inserted.
The pause must be included when enter­ing numbers in the Phone Book.

A new dial tone may be needed by tele­phone services and numbers with an
extension.

If two or more pauses are stored, the
extension number is transmitted auto­matically.

Press Pause twice and you obtain a one
second’s pause. Each additional press on
Pause adds a one second’s pause.

TO STORE WITH ONE PAUSE
Press Menu

Press Enter
Enter the 1st part of the

phone number
Press Pause
Enter the 2nd part of the

phone number
Press Enter
Enter the name
Press Enter

MENU 1
< STORE ENTRY >

FREE ENTRIES:121 P
ENTER NUMBER_

ENTER NAME_ P
<number>

STORED
<name>:<number>

TO DIAL WITH A STORED PAUSE
With a phone number from the Phone Book or Redial displayed
Lift the handset or press
Press Redial (the 1st part of the phone number is transmitted)
Wait for the dial tone
Press Redial (the 2nd part of the number is transmitted)

You may need to experiment to get the
correct pause length for your service. This
delay may also vary from call to call.

-

Display with one pause:

=

Display with two pauses:

RINGING SIGNAL

The ringing signal can be set in four
levels:

•LOW

• MEDIUM

• LOUD

• OFF

While setting, the levels are audible
when is pressed in advance.

TO SET THE RINGING SIGNAL LEVEL

MENU 6
< RINGER LEVEL >

RINGER LEVEL
< LOUD >

STORED

MEDIUM

MENU 7
< RINGER MELODY>

RINGER MELODY
< SLOW 1 >

STORED

FAST 2

The ringing signal has eight melodies:

• SLOW 1...4

• FAST 1...4

While setting the tones, pressing in
advance enables you to hear the tones.

TO SET THE RINGING SIGNAL MELODY

Press Menu, 6

Press Enter

Press

< > to select the setting of your choice

Press Enter

Press Menu, 7

Press Enter

Press

< > to select the setting of your choice

Press Enter

PRESET VOLUME
< OFF >

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

X

PRESET VOLUME
< ======== >

STORED

========

TO PRESET THE VOLUME
Press Menu,

Press Enter

Press > until PRESET VOLUME is shown in the display
Press Enter

Press < > until ON is shown in the display
Press Enter

Press < > to select the volume of your choice
Press Enter

SETUP MENU

PRESET VOLUME

The telephone can be preset to start all
calls at the same volume:

RINGING SIGNAL SETUP MENU

OPERATOR CODE

An operator code is used when you want
to make a call via an alternative tele­phone operator. When calling a phone
number, BeoCom 2500 inserts this code
automatically when it is once stored in
the telephone.

The alternative operator may be chosen
under certain conditions:

• Unconditional. Choose the alternative
operator for all calls.

• Choose the alternative operator for
calls with numbers starting with the
same group of digits.

• Choose the alternative operator for
calls to all other numbers than those
starting with a dedicated group of
digits.

STORE AN OPERATOR CODE FOR ALL CALLS
Press Menu,

Press Enter

Press > until OPERATOR CODE is shown in the display
Press Enter

Enter the operator code (e.g. 1 0 1 0)
Press Enter

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

OPERATOR CODE:
_

STORED

OPERATOR CODE

X

Press Menu,

Press Enter

Press > until OPERATOR CODE is shown in the display
Press Enter

Enter the operator code, then followed by the group of

digits according to your choice

Press Enter

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

OPERATOR CODE:
_

STORED

OPERATOR CODE

X

Press to divide each group.
Example: 1 0 1 0 9 7 9 8 to call all

other numbers than those
starting with 97 and 98.

Press Menu,

Press Enter

Press > until OPERATOR CODE is shown in the display
Press Enter

Enter the operator code, then followed by the group of

digits according to your choice

Press Enter

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

OPERATOR CODE:
_

STORED

OPERATOR CODE

X

X

Press do divide each group.
Example: 1 0 1 0 0 0 to all inter-

national calls, or
1 0 1 0 0 0 1 0 0 4 to
countries starting with 001 and

004.

X

X

XX

STORE AN OPERATOR CODE FOR NUMBERS STARTING WITH THE SAME GROUP OF DIGITS

STORE AN OPERATOR CODE FOR CALLS TO ALL OTHER NUMBERS THAN THOSE STARTING WITH A
DEDICATED GROUP OF DIGITS

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

TO ADJUST THE DISPLAY CONTRAST

STORED
< ======== >

CONTRAST
< ======== >

Press Menu,

Press Enter

Press > until CONTRAST is shown in the display
Press Enter

Press < > to select the setting of your choice
Press Enter

FLASH TIME
< 100 MSEC >

STORED

270 MSEC

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

SET THE FLASH TIME (TIMED LOOP BREAK)

The correct flash time depends on the
type of telephone company, and is
normally preset from the factory.

• 100 milliseconds

• 270 milliseconds

• 400 milliseconds

Press Menu,

Press Enter

Press > until FLASH TIME is shown in the display
Press Enter

Press < > to select the setting of your choice
Press Enter

X

X

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

DELETE & RESET
<NO>

DELETE AND RESET

This function deletes all numbers and
names in the Phone Book and all stored
settings will go back to the presettings.

SETUP MENU
DELETE & RESET

Press Menu,

Press Enter

Press > until DELETE & RESET is shown in the display
Press Enter

Press < > to select the function of your choice
Press Enter

X

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

SWITCHBOARD

If your BeoCom 2500 is connected to a
switchboard you have to store the
switchboard code in order to ensure
correct function of the operator code.

As well, it is often necessary to enter a
pause between the switchboard code and
the telephone number.

BeoCom 2500 inserts this pause auto­matically when it is once stored into the
telephone together with the switchboard
code.

If the R-button is used for recalls sub­sequent key entries will not be stored for
redialling.

SWITCHBOARD
<NO>

SWITCHBOARD
CODE: _

PAUSE
< WAIT >

STORED

SWITCHBOARD

TO STORE THE SWITCHBOARD CODE
Press Menu,

Press Enter

Press > until SWITCHBOARD is shown in the display
Press Enter

Press < > until YES is shown in the display
Press Enter
Enter the code
Press Enter

Press < > to select the pause required*)
Press Enter

*) The pause between the
prefix and the telephone
number can be set from one
to twelve seconds or you can
enter a stop (WAIT or NO
DELAY).

X

MENU *
< SETUP MENU >

SETUP MENU
< PRESET VOLUME>

SWITCHBOARD
< YES >

STORED

NO >

Press Menu,

Press Enter

Press > until SWITCHBOARD is shown in the display
Press Enter

Press < > until NO is shown in the display
Press Enter

TO DELETE THE STORED SWITCHBOARD CODE

X

Symptoms

The display shows a flashing ..

The ringing signal does not work.

Redialling does not work.

Caller ID and other special functions
do not work.

Possible cause

The batteries are low.

The ringing signal is switched off.

• The prefix is not stored
(switchboard).

• A pause between 1st and 2nd
part of the phone number has
not been stored.

• You have not subscribed to the
Caller ID service.

• The batteries have not been
inserted, have been incorrectly
inserted, or are dead.

Correction

Insert new batteries.

Switch the ringing signal on.

• See Setup menu, Switchboard.

• See Using the Pause button.

• Contact your telephone company
to subscribe.

• Check that the batteries have
been correctly inserted and are
not dead.

TROUBLE SHOOTING

TROUBLE SHOOTING TECHNICAL INFORMATION

TECHNICAL INFORMATION

LOCATION AND CLEANING
Do not place the telephone in a dusty or
dirty room. Do not expose the telephone
to excessive moisture.

Use a soft, damp cloth with a few drops
of mild detergent added to clean the
phone.

DATA
Power supply from the telephone

network

Batteries 3 x 1.5 V type AAA

Ambient temperature the telephone -25°C to +55°C

the display 0°C to +55°C

Relative humidity 15% to 95%

●

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

504713

Dear Customer,

Your needs as the user of our products are always given careful consideration during the design and
development process, and we strive to make our products easy and comfortable to operate.

We hope that you will take time to drop us a line, telling us about your experiences with your Bang &
Olufsen telephone. Anything which you consider important – positive or negative – may help us in
our constant efforts to refine our telephones.

Should you have any questions concerning the operation, your dealer will be able to assist you.

Please write to:

or fax to:

or send an e-mail to:

Bang & Olufsen Telecom a/s
Customer service
Kjeldsmarkvej 1
DK-7600 Struer
Denmark

Bang & Olufsen Telecom a/s
Customer service
[phone]

[e-mail]

www.bang-olufsen.com

3500898 12-99

Patent Pending