Aztech IP100 User Manual

Aztech Systems

VoIP Business Phone

IP100 User Manual

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Version 1.0
April 3, 2007

IP100 User Manual

Copyright © 2007 Aztech Systems Limited.

All rights reserved.

No part of this document may be reproduced or transmitted in any form without the written
permission of Aztech Systems Limited.

The information contained in this document is subject to change without notice. Although
Aztech Systems attempted to ensure the accuracy of this document, this document may
include errors or omissions. The examples and sample programs are for illustration only and
may not be suited for your purposes. You should verify the applicability of any example
before placing the product into use.

These materials are provided "As Is" without warranty of any kind, either express or implied,
relating to sale and/or use of Aztech products including liability or warranties relating for a
particular purpose, consequential or incidental damages, merchantability, or infringement of
any patent, copyright, or other intellectual property right. Aztech Systems further does not
warrant the accuracy or completeness of the information, text, graphics, or other items
contained within these materials. Aztech Systems shall not be liable for any special, indirect,
incidental, or consequential damages, including without limitation, lost revenues, or lost
profits, which may result from the use of these materials.

IP100 is a trademark of Aztech Systems Limited. All other company or product names
mentioned are used for identification purposes only and may be trademarks of their
respective owners.

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Global Offices

Headquarters:

Aztech Systems Ltd

No. 31 Ubi Road 1, Aztech Building,
Singapore 408694
Tel: [phone]
Fax: [phone]
http://www.aztech.com/

Asia:

Aztech Systems (H.K.) Ltd

Rooms 2-10, Third Floor,
No. 1 Science Park East Avenue
Hong Kong Science Park, Pak Shek Kok,
Shatin, New Territories, Hong Kong
Tel: [phone]
Fax: [phone]

Az-Technology Sdn Bhd

No. 105-106, Ground Floor, Block A,
Kelana Business Centre,
No. 97, Jalan SS7/2, Kelana Jaya,
47301 Petaling Jaya, Selangor, Malaysia
Tel: [phone]
Fax: [phone]

Aztech Communication Device (SZ) Ltd

Block C, Rooms 306-308,
Intelig Technology Digital Park,
No 8, Hong Mian Road,
Futian Free Trade Zone,
Shenzhen, China
Tel: [phone]
Fax: [phone]

Aztech Communication Device (DG) Ltd

Jiu Jiang Shui Village,
Chang Ping Town, Dong Guan City,
Guang Dong Province, China
Tel: (86) (769) 83931888 or 83936688
Fax: (86) (769) 83931138

Europe:

Aztech Systems GmbH

Kreuzberger Ring 21 65205
Wiesbaden, Germany
Tel: [phone]
Fax: [phone]

North America:

Aztech Labs, Inc

4005 Clipper Court

IP 100 User Manual

Fremont, CA 94538, USA
Tel: [phone]
Fax: [phone]

Subsidiaries:

Shiro Corporation Pte Ltd

31 Ubi Road 1, #07-00, Aztech Building
Singapore 408694
Tel: [phone]
Fax: [phone]
http://www.shirocorp.com/

Shiro Corporation (HK) Ltd

Rooms 2-10, 3/F, No. 1 Science Park East Ave,
Hong Kong Science Park, Pak Shek Kok,
Shatin, New Territories, Hong Kong
Tel: [phone]
Fax: [phone]

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IP100 User Manual

Contents

1 Introduction.........................................................................5

1.1 Phone Support……………………. ...................................................... 5

1.2 Minimum Requirements (Optional)..................................................... 5

2 Installation ...........................................................................6

2.1 Package Contents………………… ...................................................... 6

2.2 Setup………………………………...................................................... 6

2.3 Connection…………………………. ................................................... 7

2.4 Deployment Sample……………….. .................................................... 8

2.5 Safety Note……………………………. ............................................... 8

3 Physical Details ................................................................... 9

3.1 Keypad Description……………………............................................... 9

3.2 Hardware Specification………………. ...............................................11

4 Phone Configuration Guide.............................................13

4.1 Configuring via IP100……………......................................................13

4.2 Phone Configuration via Web……… ..................................................15

4.3 Aztech Auto-Provisioning……………................................................19

5 Functions............................................................................20

5.1 Making and Answering Calls………...................................................20

5.2 Handling Calls………………………..................................................21

5.3 Phonebook…………………………....................................................23

5.4 Call Settings……………………………..............................................23

5.5 Call Logs………………………….. ....................................................25

6 Understanding the Web User Interface.......................... 26

6.1 To access the web interface…………..................................................26

6.2 The Basic Web Interface…………….. ................................................27

6.3 The Advanced Web Interface…………...............................................37

7 Troubleshooting................................................................. 52

Glossary of Terms .................................................................... 54

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IP100 User Manual

1 Introduction

IP100 is an advanced IP phone, allowing both business and residential
customers experienced superb voice communications over IP network.
Providing conveniences and functionalities of traditional phone, it perfectly
converges the best of analog and IP phone features. This low cost, easy-to-use
IP phone is plugged directly into the local area network through a standard RJ­45 jack and allows voice data to be carried over the same path used by your
computer. It also supports features that you have come to expect from a
telephone—such as redial, call transfer, call retrieves and conference calling.

1.1 Phone Support

•

Voice communication over a data network

• Familiar telephony features to handle call easily

• Special features to extend and customize your call-handling capabilities

• Online control from your User Options web pages

•

Access to network data and services

1.2 Minimum Requirements (Optional)

Make sure computer connected to IP100 meets below minimum requirements.

• Pentium® MMX 233MHz

•

OS independent for Ethernet

• Web Browser support
Microsoft Internet Explorer 4.0 (or later versions)
Netscape® Navigator 3.02 (or later versions)

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IP100 User Manual





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2 Installation

2.1 Package Contents

Make sure the following contents are included in the package:

•

One IP100

•

One Footstand

• One Power Adapter (DC 5V, max 2A)

• Two CAT-5 UTP Straight Ethernet Network Cable (RJ-45)

• One User Manual

•

One Easy Start Guide

2.2 Setup

1. Turn the phone upside down;

2. Plug the footstand firmly into place. Please refer to the figure below for

details:



3. Connect all the cables to the ports and jacks. Please refer to the following

section to do the connection.

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2.3 Connection

IP100 User Manual

Connection diagram:

4

Power

LAN port
Connect to PC

2

1

WAN port
Connect to

Handset port

3

5

Headset
port

Figure: Installation

1. Connect one end of the Ethernet RJ-45 cable to an Internet Access Device

(IP PBX / ADSL modem for instance), and connect the other end of the
activated cable to the WAN port at the back of IP100;

2. Connect the LAN jack of the IP100 to your PC (this will be the

administration computer) with Ethernet RJ-45 cable;

3. Connect the handset to the handset jack;

4.

Connect the power adapter to the AC Outlet and the power jack of IP
phone. Then the display turns on;

5.

To use a headset, connect it into the port labeled at the bottom of the
phone.

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IP100 User Manual

2.4 Deployment Sample

IP Phone uses the Voice over Internet Protocol (VoIP) for communications
with other phones. Your phone is based upon industry standard VoIP and will
work with Session Initiation Protocol (SIP) compliant VoIP networks. The
diagram below provides an example of a VoIP network design with IP phones.

2.5 Safety Note

Please remember these reminders to ensure the safe and continuous operation
of your IP phone.

• Use the 5V power supply included in the package. Using a different power

supply may cause damage to the phone, affect its behavior, or induce
noise.

• Do not place the phone on carpets or other materials that could block the

air vents to avoid overheating.

• Place on an even surface to help the rubber pads maintain a secure grip.

•

Attach the footstand and handset cord properly.

• To clean, use an anti-static cloth. Avoid using cleaning liquids that may

damage the surface or the internal electronics of the phone.

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 

3 Physical Details

10

3.1 Keypad Description

IP100 User Manual

Front panel of IP100

1 2

3

12

4

5

6

7

11

8

9

Figure 2-1: Front Indicators

Item Name

Function

1 Recall

2 Menu

3

4 Phone Screen

5 Redial

6 Hold

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Enter

Press to blindly transfer an active call.

Displays a menu that provides access to a PhoneBook,
Account config, phone settings, NET config, Firmware
Version, Save & Reboot and Factory Setting;

Press to return to standby mode during programming.
Displays a menu in idle mode that provides access to Call

Settings and Call Logs, while displays a menu in active
mode that provides access to Retrieve, Pickup,
Conference Call and Call Logs.

Press to confirm selection.
Displays features such as the time, date, your phone

number, caller ID, call status and your IP Phone model
number.

Press to redial the last dialed telephone number.

Press to hold calls and switch between two calls.

IP100 User Manual

7 Navigation

Enables you to scrolls through text and selects features
that are displayed on the LCD screen.
Increases or decreases volume for the handset and
speaker. Also controls the ringer volume (if on-hook)

8 Keypad

9 Speakerphone

10 Headset

11 Handset

12 Clear/Mute

Rear Panel of IP100

Works exactly like the keypad on a traditional telephone.

Enable you to be hand free.

Headset activation key. Enables you to use headset for
calls.

Functions like a traditional handset.
Press to clear digits one by one from the display or mute /

un-mute the microphone during a call;
Press to return to the previous option during
programming.

2 3

1

Figure 2-2: Rear Indicators

4 5

Item

1

2

3

4

5

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Sign

Function

Power jack for connecting to the power adapter that comes
with the package.

WAN port for connecting to your router/IP-PBX.

LAN port for connecting to your PC/Notebook Network card

Headset jack

Handset jack

3.2 Hardware Specification

Audio Codec Features

•

G.711 (-law, -law)

• G.726 (40K / 32K / 26K / 16K), G.729A/B

• Voice Activity Detection (VAD)

• Comfort Noise Generation (CNG)

IP100 User Manual

• Echo Cancellation

•

Jitter Provisioning

Protocols

• SIP (Default)

• DHCP client

• DNS client

•

Static IP

• FTP/TFTP

• HTTP Server for Web Management (Firmware Upgrade)

• Universal Plug and Play NAT Traversal (Firmware Upgrade)

Interfaces

•

2 X RJ45 (LAN, WAN)

• 1 X DC Jack

• Handset Jack

• Headset Jack

Physical Dimension

•

Dimensions: 206.2 (L) mm x 200.2 (W) mm x 155.7 (H) mm

Power Supply

• AC/DC Adaptor: Output 5V DC, 2A

• PoE 802.3af compatibility

Compliance

• US : FCC Part 15/3, UL 3rd Edition

•

Asia Pacific / Europe : CE (EN55022:19998 / EN55024: 1998)

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IP100 User Manual

Temperature

•

Operating: 0° to 40° Celsius

•

Non-Operating: -20° to 70° Celsius

Humidity

•

Operating: 10% to 70% Relative Humidity (Non-Condensing)

• Non-Operating: 10% to 90% Relative Humidity (Non-Condensing)

Note: Specifications are subject to change without prior notice.

32° to 113° Fahrenheit

-13° to 158° Fahrenheit

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4 Phone Configuration Guide

When the IP100 is turned on the first time, you are required to configure the
following settings first via the phone or via web.

4.1 Configuring via IP100

During boot up, the phone allows you to set up or view the following:
a. PhoneBook

b. Account Config

i. SIP Account
ii. User Account

c. Phone Settings

i. Date Format
ii. Date Set
iii. Time Format
iv. Time Set
v. RingTone
vi. Ring Volume

IP100 User Manual

d. NET Config

i. WAN Config
ii. LAN Config
iii. DNS Config

e. Firmware Ver

f. Save & Reboot

g. Factory Setting

VoIP Settings

To Add a SIP Account /a User Account

1. In standby mode, press MENU and NAVIGATION to the location

Account Config;

2. Press ENTER, then NAVIGATION to choose SIP Account / User

Account to edit;

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IP100 User Manual

3. Press ENTER and the display will shows the current setting account

marked with “*” (DEFAULT* for instance);

4. Press ENTER, and use NAVIGATION to view the operation list (Add,

Detail, Edit, Delete, Set current);

5. Go to the location ADD. Press ENTER to set current option and press

ENTER to confirm, repeat these operations to set all the parameters.

You are also allowed to edit, delete, check the details of your preferred
account, and even delete all your accounts. The Set current helps you to set
one account as the current account when you have more than one account.

Note: During programming, only functions as erasing digits and characters
from display but cannot be pressed to return previous option. You can only
press MENU to return the idle mode.

Phone Settings

• In standby mode, press MENU and NAVIGATION to the location Phone

Settings mode.

To Format Date / Time

1. Under Phone Settings mode, press NAVIGATION to select Date Format /

Time Format;

2. Press ENTER and then NAVIGATION to choose the style you prefer;

3. Press ENTER to confirm.

To set Date / Time

1. Under Phone Settings mode, press NAVIGATION to select Date Set /

Time Set. Then press

ENTER

to enter one of the two;

2. Key in the date / time and press ENTER to confirm.

To Set Ring Tone / Ring Volume

1. Under Phone Settings mode, press NAVIGATION and ENTER to select

RingTone / Ring Volume;

2. Press NAVIGATION to scroll the melody (1~9) / volume level (1~6) you

prefer to set;

3. Press ENTER to confirm.

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NET Configuration

IP100 User Manual

To Configure WAN

1. In standby mode, press MENU and NAVIGATION to the location NET

Config;

2. Press ENTER, use NAVIGATION to view the menu list (NET Config,

DHCP, LAN, DNS Config);

3. Go to the location WAN Config, press

ENTER

, the display shows IP

address;

4. Press ENTER, and key in the IP address;

5. Press ENTER and NAVIGATION to the location SUBNET Mask /

Gateway addr. Then set them the same way as IP address.

You are allowed to enable or disable DHCP under the NET mode, also
configure LAN settings, set DNS Proxy and add new DNS Proxy if needed.

To view Firmware Version

1. In standby mode, press MENU and NAVIGATION to the location

Firmware Ver;

2. Press ENTER to view the version.

Save & Reboot

This is to confirm all the setting above for the phone:

1. In standby mode, press MENU and NAVIGATION to the location Save

& Reboot;

2. Press OK, then press NAVIGATION to select Yes / No;

3. Press OK to confirm.

4.2 Phone Configuration via Web

The web interface allows you to configure basic and advanced phone settings.
For non-DHCP clients, please refer to Configuring your Computer first.

Configuration Procedure

Step 1. To access the web interface

1. Launch your browser;

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IP100 User Manual

2. Enter default factory setting IP address: 10.0.0.99 in your administration

computer address field and use the account: admin and password:

epicrouter to access the IP Phone Administration web interface.

Figure 1 Overall Status page

Step 2. Click Step 1:Network Selection link to enter the next page:

Figure 2 Network Selection page

If you have a DHCP server-enabled device (eg. router), select DHCP Client or
PPPoE, otherwise select static IP.

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IP100 User Manual

this item.

Quick setting

DHCP Client:

automatically from the DHCP server, if there is a DHCP server (such as a router) in your
network.

PPPoE Connection:

protocol especially designed for them. With this system, ADSL ISP automatically assigns all
the required IP parameters to any device connected to it when the device log on.

• Username

• Password

Static IP

•

•

•

DNS Server

••

Allows the IP100 to obtain IP address, subnet mask, gateway and DNS server

Those ADSL and Cable Modem users please select this item for it is a

: please input the user name of the account given by your ADSL ISP.

: please input the password of the account given by your ADSL ISP.

IP Address
Netmask
Gateway

: Enter the IP address of IP100
: Enter the subnet mask of the network
: Enter the address of the router or the address of upper-gateway.

: Key in the address of the local DNS Server.

Step 3. Click Proceed to Step 2 to enter the next step:

Figure 3 Voice Service Provider page

Service Provider:

of which is up to 4.

Registrar Address

•

service provider (ITSP) or a IP-PBX register address.

Proxy Address

•

OutboundProxy Address

•

Media Gateway, or Session Border Controller.

User Profile

up to 4.

Auth User ID

•

Usually has the form of digit similar to phone number or actually a phone number.

User Name

•

display.

Password

••

servers of ITSP.

auto-registration by IP-PBX or ITSP.

NAT Traversal Technique

NONE

•

USE STUN

•

DEFAULT. Click Add New Provider to add new SIP server, the maximum

: SIP Server’s IP address or Domain name provided by VoIP

: IP address or Domain name of proxy.

: IP address or Domain name of Outbound Proxy, or

: DEFAULT. Press “Add New User” to add new u ser, the maximum of which is

: SIP service subscriber’s Authenticate ID used for authentication.

: SIP service subscriber’s Authenticate user name used for caller ID

: SIP service subscriber’s account password for IP100 to register to (SIP)

: Auth User ID, User Name and Password can be input the digit ‘0’ for

: If the IP phone directly connected to the Modem, please select

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IP100 User Manual

-Server:

66.7.238.210. This field is applicable only if USE STUN is selected as the NAT
traversal technique.

-STUN Port:

from the STUN Client on ATA. The range is 1 to 65535. The default is 3478. This
field is applicable only if USE STUN is selected as the NAT traversal technique.

-Force Keep Alive:

and keep alive is still expected to be sent then select

-Keep Alive Period:

not enabled.

Enter the IP address or Domain Name of the STUN Server. The default is

Enter the port number on which the STUN server listens for requests

Only valid when STUN is not used. If STUN is not enabled,

Yes

otherwise select No.

The keep alive interval in seconds to be used when STUN is

Step 4. Click finish to save the configuration.Please wait for approximately
about 30 seconds for the process to complete.

Figure 4 Saving Configuration

Configuring your Computer

If you do not have a DHCP network, you need to manually configure your
computer to access the user interface. These instructions are only applicable
for phones that are not part of a DHCP network.

1. Connect one end of RJ45 to LAN port ( ), and the other end to PC;

2. From your desktop, select Start > Run. Enter control ncpa.cpl and then
click OK. This opens Network Connections;

3. Right-click LAN and then select Properties;

4. In the Local Area Connection Properties dialog box, select Internet
Protocol (TCP/IP) and then click Properties;

5. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the

following IP address

. Enter the

IP address

: 10.0.0.100 and

Subnet mask

255.255.255.0.

6. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box;

:

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7. Click Close to close the Local Area Connection Properties dialog box.

4.3 Aztech Auto-Provisioning

IP100 can be registered to the server and gets its extension number
automatically when connected to Aztech IPX1050, there is no need to set
parameters except the registrar address of Aztech IPX1050, and then you can
use IP100 to place calls. Here is a diagram example for you to set up the
connection:

IP100 User Manual

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IP100 User Manual

5 Functions

5.1 Making and Answering Calls

To Place a Call

You can place a call by:

•

Dialing and lifting the handset immediately, or

• Dial and connect the headset, press the headset key, or

• Dial and press the speakerphone key.

At the end of the call, hang up the phone to end the call. For headset or
speaker, you must also push the button to end the call.

Note: You can dial the number after you lift the handset or press the
Speakerphone key or press the Headset key if you need, but you won't be able
to correct any mistakes if you do it in this way.

To Answer a Call

• When the phone rings, lift the handset or press the SPEAKERPHONE to
answer the call.

•

Press the HEADSET to answer the call if the headset is available.

To Reject a Call

1. When the phone rings, press ENTER, and then NAVIGATION to select

2. Press ENTER to confirm.

To Switch Between the Handset/Headset/Speakerphone During a Call

• Any of the audio devices can be used during a call. Only one device at a

•

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Yes / No;

time can be used.

The handset can be on the hook when using the speakerphone or headset
function. If switching from the handset, make sure the speakerphone or
headset button is pressed before placing the handset back on the hook.

IP100 User Manual

To Redial a Call

•

In standby mode, press the REDIAL to redial the last dialed number.

To Mute / Unmute a Call

• Mute the handset, headset or speakerphone by pressing MUTE. This
prevents the person on the active call from hearing what you or someone
else in the room is saying.

• To cancel the Mute function, press MUTE again.

Earpiece Volume / Speakerphone Volume

•

You just press NAVIGATION during an active call to adjust the volume
of the earpiece / speakerphone volume (1-6 level).

5.2 Handling Calls

To Park a Call

1. Press ENTER to locate Call Park during an active call;

2. Press ENTER to activate, this places the call on hold. And you will hear
the phone assign you a number (up to 3 digitals);



3. You will retrieve the call from another phone or from the same phone by
dialing the assigned number.

It will not work if the phone placing the call on Park has a busy diversion (you
must hear a busy signal to retrieve the call).

Call Waiting and Switch Between Calls



1. When you already engaged on an ongoing call, if another call is received,
press ENTER to hold the first call on and hook up the second call;

2. Press HOLD to switch between the two calls.

To Transfer a Call

To transfer a selected call to another number in one of two ways:

•

Blind transfer—immediately redirects the call without allowing you to
speak to the transfer recipient.

•

Attended transfer—Redirects the call after first allowing you to speak to
the transfer recipient.

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IP100 User Manual

1. Press ENTER, and then press NAVIGATION to locate Call Transfer
during an active call;

2. Press ENTER, and then press NAVIGATION to select Blind Trans /
Attended Trans;

3. Press ENTER, dial the number you want to transfer the call to;

4. Press ENTER again, and hang up if you make Blind Transfer or hang up
after speaking to the transfer recipient if you select Attended Transfer.

You are allowed to make a blind transfer during an active call directly by
pressing RECALL.

To Hold a Call

To place an active call on hold while in one of two ways:



To hold and retrieve a call with Hold option in menu:

1. During a call, press ENTER, and then NAVIGATION to scroll Call Hold;

2. Press ENTER to hold the call;

3. Repeat the above two steps to retrieve the call.



To hold and retrieve a call with HOLD :

• During a call, press HOLD to hold and press it again to retrieve.

To Make a Conference Call

1. Connect the first party;

2. Press ENTER, and then NAVIGATION to select Conference;

3. Press ENTER, and key in the second party’s phone number. The first
party is put on hold;

4. When connected, press HOLD to connect the three parties together.

Consultation Hold

This feature is similar with Conference call, but as a host you can only connect
to one party, while the other party is put on hold, the two parties can’t be both
on line at the same time.

1. Connect the first party;

2.

Press ENTER, and then NAVIGATION to select Cons Hold;

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3. Press ENTER, and key in the second party’s phone number;

4. When the second party is connected, press HOLD to toggle between
speaking to first party and second party.

5.3 Phonebook

Up to 50 records could be stored in each IP phone Phonebook. Each record
can store up to 16 digits, and names of up to 10 characters.

1. Press Down of NAVIGATION as the shortcut key to enter the phonebook
list. Or in standby mode, press MENU then ENTER to enter Phonebook
mode.

2. Use NAVIGATION to scroll through the stored numbers, press ENTER
again, and use NAVIGATION to view the operation list.

3. Press ENTER to dial the number you select. You are also allowed to add,
edit, delete, check the details of your preferred number, even delete all of
your records.

IP100 User Manual

5.4 Call Settings

To Set DND function

DND is short for “ Do Not Disturb”. With this function activated, the
incoming calls will no longer come through to the phone and you will be
completely undisturbed by the phone.

1. In standby mode, press ENTER to goes to the location Call Settings;

2. Press ENTER, the display shows DND, press ENTER again, and then
NAVIGATION to select Disable / Enable;

3. Press ENTER to confirm the selection.

To Set Call Forwarding

There are three call forwarding options which allow you to redirect all
incoming calls from your IP Phone to another extension number:
Unconditional, Busy and No answer.

• Unconditional: Forwarding all calls to a specified Ext No.

• Busy: Forwarding calls when phone is busy.

• No answer: Forwarding calls if there's no answer.

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IP100 User Manual

1. Select Call Forwarding under Call Settings mode;

2. Press ENTER and NAVIGATION to select Unconditional / Busy / No
answer;

3. Press ENTER and NAVIGATION to select Disable / Enable;

4. Press ENTER to confirm or key in extension number if you enable the
option, then press ENTER to save.

To Set Follow-me

With the Follow-Me function, your contacts can reach you wherever you are.
And you can log into the phone system from different location with the Use
Follow-me enabled in another IP phone under same network.

1. Select Follow me under Call Settings mode;

2. Press ENTER and NAVIGATION to select Disable / Enable;

3. Press ENTER to confirm.

To Set Use Follow-me

1. Select Use Follow me under Call Settings mode;

2. Press ENTER and NAVIGATION to select Disable / Enable;

3. Press ENTER to confirm or key in extension number if you enable the
option, then Press ENTER to save.

Voicemail boxes

To use voicemail, voice mail service must be available on your voice network.

To Disable / Enable Voicemail boxes

1. Select Voicemail boxes under Call Settings mode;

2. Press ENTER and NAVIGATION to select Disable / Enable;

3. Press ENTER to confirm.

To Listen to Voicemail

1. Pick up Handset or press SPEAKERPHONE;

2. Press ENTER and NAVIGATION to select Listen Voicemail;

3. Press

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ENTER

to listen.

To Set Intercom

With this function, you can use one-way and press-to-answer voice
connections using a dedicated pair of intercom on two phones that speed dial
each other.

Note: Intercom function depends on your IP PBX support.

To Set To set Call Redirect

Allows you to redirect all incoming calls from your IP Phone to PSTN lines,
your IP phone must work with a IP-PBX which supports this function.

1. Select Call Redirect under Call Settings mode;

2. Press ENTER and NAVIGATION to select Disable / Enable;

3. Press ENTER to confirm, and key in the extension number.

5.5 Call Logs

IP100 User Manual

Note: You must subscribe to Caller ID service from your service provider to
use this feature.

Call Logs store information related to Received calls, Missed calls and Dialed
calls. You phone can store up to a maximum of 30 calls, consisting of 10
Received, Missed and Dialed calls respectively.

To dial a number from Call Logs

1. In standby mode, press ENTER and NAVIGATION to enter Call Logs;

2. Press ENTER again, and press NAVIGATION to scroll through MISSED,
RECEIVED and DIALED;

3. Select one of them and press ENTER to confirm, choose the number you
wish to check by NAVIGATION button;

4. Press ENTER again, use NAVIGATION to view the operation list (Dial,
Save, Edit, Delete, Delete all, etc)

5. Press ENTER to dial the number you select.

You are also allowed to add, edit, delete, check the details of your preferred
number from the call logs, even delete all your logs here.

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IP100 User Manual

Top Pane

Left Pane

6 Understanding the Web User Interface

6.1 To access the web interface

1. Open your browser.

2. Enter default factory setting IP address: 10.0.0.99 in administration
computer address field and use the account: admin and password:
epicrouter to access the IP Phone Administration web interface

The IP Phone Web Interface is divided into three sections – top, left, and main
panes. Navigation is done using the top and left panes. These panes display the
menus and links that you can select to go to a certain configuration page.

Figure 5 Advanced Main page

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IP100 User Manual

6.2 The Basic Web Interface

The Basic Web Interface contains two parts, the Status and Configurations.
Click one link on left pane to view the certain page.

Overall Status

Shows you the software module versions, the registration status and the
network connections status.

Figure 6 Overall Status page

Version

and Firmware Version.

Registration Status:
WAN Connection Type:

Client.

WAN Statistic:
LAN Statistic:

: Shows the BSP Module Version, PTM Module Version, ATAAPP Module Version

Shows whether the IP Phone is registered to the server or not.

Shows you the connection type, which can be static IP or DHCP

Displays the WAN settings of the IP phone.

Displays the LAN settings of the IP phone.

LAN Status

Shows you the number of Ethernet devices connected to the DHCP server.

Figure 7 LAN Status page

DHCP Status

This table shows the information and status of the WAN.

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IP100 User Manual

Figure 8 DHCP Client Status page

PPP Status

The PPP Status page shows the status of each PPP (Point-to-Point Protocol)
session for each PPP interface.

Figure 9 PPP Status page

Connection Name:

PPP Configuration page.

Interface:

Mode:

There are two available modes for the connection:

•

•

Status:

Packets Sent:

Packets Received:

Bytes Sent:

Bytes Received:

Connect and Disconnect:

PPPconnection for each PPP interface. In other words, each PPP session can be connected and
disconnected individually.

Connection status dialog will be displayed below the Execute button after it is pressed.
Sample dialog with explanation:

Shows whether PPP connection is connected or not.

•

•

• PPP X: Connecting...

•

•

•

This is user defined. User defined connections for PPP can be created in

States the interface that is being used (Ethernet 1 or VPNO).

PPP over Ethernet (PPPoE)
PPP over VPN (PPPoV)

Number of packets sent by a particular PPP Connection.

Number of packets received by a particular PPP Connection.

Number of bytes sent by a particular PPP Connection.

Number bytes received by a particular PPP Connection.

This field allows you to manually connect/disconnect the

Connection #:
Connect/Disconnect Execute:

connect to the ISP.

PPP X: Connect ERROR

due to an error.

PPP X: is currently not connected

made on a session that is not currently connected.

PPP X: does not exist!

made on a session number that does not exist.

Specifies the PPP session to be connected/disconnected.

Press this button to connect or disconnect.

This is displayed while the PPP session is attempting to

This is displayed when a connection cannot be made

This is displayed when a disconnect attempt is

This is displayed when a connect or disconnect attempt is

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IP100 User Manual

TCP Status

These fields show you the TCP (Transfer Control Protocol) status. You are
allowed to reset the counters by clicking Reset Counters.

Figure 10 TCP Status page

General

Discarded Packets

Connections:
Reset Counters: This button allows user to reset the TCP Status counter.

: Total Packets, Data Packets, Data Bytes, Out of Order Packets, Out of Order Bytes

: Bad Checksum, Bad Offset Header, Too Short

Initiated, Accepted, Established, Closed.

System Log

Shows the events triggered by the system. This page contains information that
is dynamic and will refresh every 5 seconds.

Figure 11 System Log page

Log Message:

•

•

Clear Log:

Save Log:

HERE and select “Save Target As” to save it into a text file.

Allows you to choose the type of the log message shows below.

ALL
Event

This field allows you to clear the current contents of the System Log.

This field allows you to save the current contents of the System Log by right click

WAN Configurations

Allows you to do WAN side configurations, which contain Bridge, IGMP,
Static IP Settings, DHCP Client, MAC Spoofing and PPP.

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IP100 User Manual

Figure 12 WAN Configurations page

Bridge:

available in Bridge Mode only. Default is Disabled.

IGMP:

andenvironment, default is Disabled. IGMP is available in all modes and all encapsulations.

Static IP Settings:

from their ISP.

• IP Address: Range for IP Address is x.x.x.y, where 0  x  255, 1  y  254.

•

• Gateway:

DHCP Client: You may enable DHCP server for WAN port here. It is disabled default.

•

MAC Spoofing:

WAN side. This is also used to solve the scenario where the ISP only recognizes one MAC
Address. Default is Disabled.

• MAC Address:

PPP

• Enable:

•

Note: You cannot have two different user accounts with the same account name. If a different
User Name with an already existing Account ID is submitted, it will replace the previous
account with that Account ID. You can have the same User Name and Password for two
different accounts (Account ID).

Enable to connect the LAN to the WAN (bridge the two connections). This is

IGMP (Internet Group Management Protocol) relay/proxy specification

Static IP Settings are for users who have a Static IP Address (WAN side)

Subnet Mask:

Input the address of the router or the gateway.

Host Name:

here, which is up to 19 characters.

address here. Format for MAC address is six pairs of hexadecimal numbers (0-9, A­F) separated by colons. Default is 00:00:00:00:00:00.

This box is unchecked by default.

User Name:

be up to 127 characters.

Range for Subnet Mask is x.x.x.x, where 0  x  255.

Range for Gateway is x.x.x.y, where 0  x  255 and 1  y  254.

When DHCP Client is enabled, copy the ISP recognized Host Name

Enable MAC Spoofing to make a different MAC Address appear on the

When MAC Spoofing is enabled, copy the ISP-recognized MAC

When checked, the router will use PPP to connect to the WAN interface.

Enter the PPP user name (provided by the ISP). The User Name can

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IP100 User Manual

• Password:

needed to delete or modify the account. The Password can be up to 127 characters.

• Service Name:

the ISP does not provide the Service Name, please leave it blank.

MRU:

•

packet that the peer of PPP connection (this device) can receive. During the PPP
negotiation, the peer of the PPP connection will indicate its MRU and will accept
any value up to that size. The actual MTU of the PPP connection will be set to the
smaller of the two (MTU and the peer’s MRU). In the normal negotiation, the peer
will accept this MRU and will not send packet with information field larger than
this value. Range for MRU field is 0-32767, default value is 1492.

MTU:

•

sent by the modem. If the network stack of any packet is larger than the MTU
value, then the packet will be fragmented before the transmission. During the PPP
negotiation, the peer of the PPP connection will indicate its MRU and will accept
any value up to that size. The actual MTU of the PPP connection will be set to the
smaller of the two (MTU and the peer’s MRU). Range for MTU field is 0-32767,

default value is 1492.

• MSS:

single, un-fragmented IP packet. The LAN client and the WAN host will indicate
their MSS during the TCP connection handshake. Range for MSS field is 0-32767,

default value is 1432.

• Authentication: The different types of available authentications are:

-Auto

fails, then CHAP will run as the secondary protocol. This is the default setting.

-PAP

username and password.

-CHAP

than PAP, CHAP uses username and password in combination with a randomly
generated challenge string which has to be authenticated using a one-way hashing
function.

Automatic Reconnect:

•

session when it is terminated by the ISP. If a PPP session is terminated under any
other conditions (i.e. by Disconnect Timeout or manual disconnect), the Automatic
Reconnect will not reconnect the session. This box is unchecked by default.

Submit:

Reset:

Applies the settings you did.

Restores all settings in this page.

Enter the PPP password (provided by the ISP). The Password is not

The Service Name of the PPP session is required by some ISPs. If

The MRU (Maximum Receive Unit) field indicates the maximum size IP

Maximum Transmission Unit (MTU) is the largest size packet that can be

Maximum Segment Size is the largest size of data that TCP will send in a

: When auto is selected, PAP mode will run by default. However, if PAP

: Password Authentication Procedure. Authentication is done through

: Challenge-Handshake Authentication Protocol. Typically more secure

When it is checked, the HNP Router will reconnect a PPP

LAN & DHCP Configurations

This page allows you to set the configuration for the LAN port.

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IP100 User Manual

Figure 13 LAN & DHCP Configuration page

LAN IP Address & Subnet Mask: The LAN IP Address is what the computer uses to

identify and communicate with the HNP Router (this is the address you enter in the address
bar of Internet Explorer to access these pages). You can change this to another private IP
address and subnet mask, such as 192.168.1.2 and 255.255.255.0. Range for IP Address and
Subnet Mask is x.x.x.x, where 0  x 255.

DHCP Server

that allows network administrators to manage and assign IP addresses to computers within the
network. DHCP provides a unique address to a computer in the network which enables it to
connect to the Internet through Internet Protocol (IP). DHCP is controlled by the DHCP
Server. The following settings allow you to configure the DHCP server.

•

•

• User Defined Start Address:

•

• DHCP Gateway Selection:

•

: Dynamic Host Configuration Protocol (DHCP) is a communications protocol

DHCP Server:
DHCP Address Pool Selection:

available, with System Allocated as the default.

-System Allocated: The DHCP address pool is based on LAN port IP address plus
12 IP addresses. For example, when the LAN IP address is 10.0.0.2; the DHCP
address pool the range from 10.0.0.3 to 10.0.0.14.

User Defined:

­User Defined Start Address and ends at the User Defined End Address. The
maximum pool size can be 253 IP addresses: 255 total IP addresses – 1 broadcast
address – 1 LAN port IP address.

User Defined DHCP Address Pool Selection. Range for User Defined Start Address

is x.x.x.x, where 0  x 255, default value is 10.0.0.4.

User Defined End Address:

Defined DHCP Address Pool Selection. Range for User Defined End Address is
x.x.x.x, where 0  x 255, default value is 10.0.0.15.

Automatic
Address

LAN DHCP clients.

User Defined Gateway Address:

Address is to have two gateway addresses, as the LAN IP Address at the top of the

LAN Configuration

Select Enabled to activate DHCP Server.

Two types of Address Pool selections are

When User Defined is selected, the DHCP address pool starts at the

This is the starting IP address of the DHCP pool for

This is the last IP address in the DHCP pool. User

The default setting for the DHCP Gateway Selection is

. You can select

User Defined

. The DHCP server will issue the

and specify

User Defined Gateway Address

User Defined Gateway

The purpose for the User Defined Gateway

page is also a gateway address.

to the

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IP100 User Manual

• Lease time:

connect with DHCP server. If all fields are 0, the allocated IP addresses will be
effective forever. Ranges for Lease Time fields: Days 0-36500, Hours 0-23,

Minutes 0-59, Seconds 0-59, default value is 1 days 0 hours 0 minutes 0 seconds.

DHCP Relay:

•

the DHCP server runs on WAN side. To have this function working properly,
please disable the NAT to run on router mode only, disable the DHCP server on the
LAN port, and make sure the routing table has the correct routing entry.

DHCP Relay Target IP:

•

DHCP Target IP on the WAN side.

User mode:

•

Submit:

Reset:

Applies the settings you did.

Restores all settings in this page.

The Lease time is the amount of time a network user will be allowed to

If it is enabled, the DHCP requests from local PCs will forward to

If DHCP Relay is enabled, DHCP requests are relayed to

Not applicable for router application.

NAT Configuration

The Network Address Translation is configured in the NAT Settings page. The
NAT module provides Dynamic Network Address and Port Translation
(Dynamic NAPT) capability between LAN and multiple WAN connections,
and the LAN traffic is routed to appropriate WAN connections based on the
destination IP addresses and the Route Table. This eliminates the need for the
static NAT session configuration between multiple LAN clients and multiple
WAN connections. When Dynamic NAPT is selected (default), there is no
need to configure the NAT Session and NAT Session Name Configuration.

Figure 14 NAT Configuration page

NAT: Use this field to Enable/Disable NAT. Default is Enable.

Mode:

Submit:

Port Forwarding Configuration

Allows you to set up port forwarding configuration.

Page 33 of 55

Options for the NAT dropdown menu are:

NAT

•

•

• Dynamic NAPT

: Static peer-to-peer mode (1x1).

NAPT

: Static multiple mapping mode (1xN).

: Dynamic multiple mapping mode (NxN). This is the default

setting.

Applies the settings you did.

IP100 User Manual

Figure 15 Port Forwarding Configuration page

ID:

This is the ID number corresponding to the Virtual Server configuration.

Start Port:

external network). If you are entering a range of ports, this is the first port.

End Port:

number (no port range), simply enter the same number here as in the

Public Port – Start field. The maximum number of the mapped Port is 20.

Private Port:

internal network). In most cases, the private port number is same as public port number. This
port number cannot be seen from the WAN side.

Port Type: TCP/UDP

Host IP Address:

particular server.

Add

: Adds the configuration you did.

This field allows you to enter the port number of the Public Network (WAN or

This field represents the last port number in a port range. If you only want one port

This field allows you to enter the port number of the Private Network (LAN or

This field allows you to enter the private network IP address for the

Bridge Filtering

Bridge Filtering allows packets to be forwarded or blocked, depending on the
MACaddress. The Bridge Filtering configuration page allows you to set the
configuration of MAC filtering.

Figure 16 Bridge Filtering page

Filtering Enable:

Filtering Action

Source MAC:

for instructions on how to configure this. The Source MAC must consist of 12 hexadecimal
characters.

Destination MAC:

for instructions on how to configure this. The Destination MAC must consist of 12
hexadecimal characters.

Page 34 of 55

Block:

•

Destination MAC
Forward:

•

forwarded to the

This is the Source MAC to block or from which to forward. See the next page

Yes/No

When block is selected, everything from the

will be blocked.

When forward is selected, everything from the

Destination MAC.

This is the Destination MAC to block or to forward to. See the next page

Source MAC

Source MAC

with destination

will be

IP100 User Manual

Type:

Enter the hexadecimal number for the Ethernet type field in Ethernet_II packets. For

example, 0800 is for IP protocol. The Type must consist of 4 hexadecimal characters.

Modify

: Click to modify the Bridge filtering you set.

Delete

: Click to delete the Bridge filtering you set.

Add

: Click to add a new Bridge filtering.

DNS Configuration

The DNS Configuration page allows you to set the configuration of the DNS
proxy. For the DHCP requests from local PCs, the DHCP server will set the
LAN port IP as the default DNS server. Thus, all DNS query messages will
come into LAN port first. The DNS proxy on the HNP Router records the
available DNS servers and forwards DNS query messages to one of DNS
servers.

Figure 17 DNS Configuration page

DNS Proxy Enable/Disable:

process the DNS query message. For the DHCP requests from local PCs, the DHCP server
will set the user-configured DNS server as the DNS server. Then all DNS query messages will
be directly sent to the DNS servers.

Auto Discovery: When enabled (default), the DNS proxy will store the DNS server IP
addresses obtained from DHCP client or PPP into the table. All DNS query messages will be
sent to the dynamically obtained DNS server. Select this option when the DNS Server address
is unknown but provided (automatically) by the ISP.

User Configured:

All DNS query messages will be sent to the DNS server. Enter the DNS IP in the DNS Server
field. Select this option when the DNS Server address assigned by the ISP is known. User
Configured is disabled by default.

Auto Discovery + User Configured: Selecting both options will cause the DNS proxy’s table
to have all the IP addresses of dynamically obtained and user configured DNS servers.

DNS Server: This is the user defined DNS server URL name and IP. Default is Disabled.

URL Name (Add/Delete):

•

up to 255 characters.

• Host IP (Add Only):

Apply:

Reset:

DNS Proxy Setting:
DNS Server Setting: This is a table of all DNS sever URL names.

Applies the settings you did.

Restores all settings in this page.

When enabled, the DNS proxy will use the user-configured DNS server.

This is a table of all DNS server IP addresses.

When the DNS Proxy is Disabled, the LAN port does not

This is the URL name for the DNS server. This can be

This is the IP address of the DNS Server.

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IP100 User Manual

Save Configuration:

Clicking this will link the user to the

Save Settings / Reboot

page.

Dynamic DNS Configuration

Dynamic DNS (DDNS) is a service that facilitates outside Internet access to a
LAN host even when the host's dynamically assigned IP address changes
frequently, this makes it possible for other sites on the Internet to establish
connections to the IP phone without needing to track the IP address.

Figure 18 Dynamic DNS Configuration page

Dynamic DNS Enabled: Click the pane to enable the Dynamic DNS

DNS Server:

Update Type

service provider.

• Dyndns

• Custom

• Static

Username:

Password:

Host Names:

Apply:

members.dyndns.org, default.

: This corresponds with the type of account that is registered with the DDNS

Fields to enter the username that was registered with the DDNS provider.

Fields to enter the username that was registered with the DDNS provider.

The host name(s) you registered with the DDNS provider is up to 5 host names.

Saves the setting and modification you did.

Save / Reboot

Allows you to save settings and reboot the IP phone or reboot the IP phone
only without saving settings. Strongly recommend users to do the reboot after
the full configuration has been done.

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IP100 User Manual

Figure 19 Save Settings / Reboot page

Save & Reboot:
Reboot Only: Click this button to reboot the IP Phone without saving settings.

Click this button to save settings and reboot the IP Phone.

6.3 The Advanced Web Interface

The Advanced Web Interface contains two parts, the VoIP and Admin
Privilege. Click one link on left pane to view the certain page.

Figure 20 Advanced Main page

IP Phone Configuration

Allows you to select one service provider and one login account, also shows
you the registration status and the current voice call status.

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IP100 User Manual

Figure 21 IP Phone Configuration page

Service Provider To Use: Select the service provider to work with the ATA for the selected

line.

Note: When a different service provider is chosen from the drop-down list, the Login Account
To Use drop-down list is updated to reflect the login details available and configured for the

selected service provider.

Login Account To Use:

and the selected service provider.

Registration Status:
Current Voice Call Status: This status shows you the current voice call status.

Submit:

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

Select the Login Account to work with the ATA for the selected line

This status shows you if the IP Phone is registered to the server or not.

Applies all the settings you did in this page.

Click this link to go to the

page, click

Save & Reboot

Save Settings / Reboot

to permanently save the settings to system flash memory

page. On the

Save Settings

Service Provider Configuration

This page sets the configuration related to the SIP service provider.

Figure 22 Service Provider Configuration page

Service Provider List:

service provider is selected from this drop-down list, the respective parameters are
automatically displayed. A DEFAULT service provider is provided with a default set of
parameters. This can be edited. New service providers can be manually defined and added. An
existing service provider can be edited or deleted.

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Enter the name of the service provider to be configured. When a

IP100 User Manual

New Service Provider:
Provider List
Service Provider List

Registration Interval (in secs):

2147483347 seconds. The default is 60 seconds.

Authentication Method:

•

•

Registrar Address:

ATA must register in order to receive or send calls.

Registrar Port:

requests from the ATA. The range is 1 to 65535. The default port is 5060.

Proxy Address:

Proxy Port:

The range is 1 to 65535. The default port is 5060.

OutboundProxy Address:

server. This is useful in cases where the ATA is behind a NAT.

OutboundProxy Port:

messages from the ATA. The range is 1 to 65535. The default port is 5060.

MWI Server Address:

MWI Server Port:

messages. The range is 1 to 65535. The default port is 5060.

MWI Subscription Refresh Interval:

range is 0 to 2147483347 seconds.

Dial Plan String:

provider. Modifying this field while adding a new service provider

ADD

has been selected and

provider, the dial plan string takes the value from the default dial plan string specified in the

VoIP General Parameters

provider, and then edit it, select

Submit Changes

click

Note: Dial Plan String of the current selected service provider does not require a Save &
Reboot to take effect.

Display SP Rules:

provider parameters when a service provider is selected in the
This is the default selection.

Add New SP:
Changes

must not be empty.

Note: The maximum number of service providers is 4.

Delete Selected SP:
Service Provider List

Edit Selected SP:
Service Provider List

page. The
provider name also has to be changed.

Submit:

field is blank, or a new string to rename the service provider displayed in the

AUTH_NONE:
AUTH_MD5:

Enter the port number of the registrar on which it will listen for Register

Enter the IP address or Domain Name of the SIP proxy server.

Enter the port number on which the SIP proxy server will listen for messages.

Select

according to the value that appears in the

New Service Provider

Applies all the settings you did in this page.

Enter the name of the service provider to be added if the

field.

Enter the re-registration interval in seconds. The range is 0 to

Select the authentication method. Only MD5 is supported.

Disable any authentication method.

Use MD5 authentication method.

Enter the IP address or Domain Name of the registrar with which the

Enter the IP address or Domain Name of the Outbound proxy

Enter the port number on which the Outbound proxy server listens for

Enter the IP address or Domain Name of Message Waiting Server.

Enter the port number on which the Message Waiting Server listens for

Enter the subscription refresh interval in seconds. The

This parameter provides the dial plan string as required by the service

will not

Submit Changes

web page only. To modify this field, complete adding the service

EDIT

in the drop-down box of

.

DISPLAY SP RULES

Select

ADD NEW SP

DELETE SEL SP

Select

.

EDIT SEL SP

Select

field) parameters with the current parameters displayed on the web

field is optional and needs to be filled only when the service

has been clicked. While adding a new service

Service Provider Action

to enable display of the selected service

Service Provider List

to add a new service provider after clicking

New Service Provider

to delete the selected service provider from the

to overwrite the selected service provider’s (in the

take effect after

field. This field

Service

and

field.

Submit

User Profile Configuration

This page sets and configures login accounts for the service provider chosen in
the index web page, i.e., for the currently selected service provider in the main
web page.

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IP100 User Manual

Figure 23 User Profile Configuration page

Service Provider Name:

information is being configured. The service provider is selected on the

Configuration page.

User Profile List:

from this drop-down list, the respective parameters are automatically displayed. A default set
of parameters is provided for every new login account added. These parameters can be edited.
New login accounts can be defined and added. An existing login account can also be edited or
deleted.

New User Profile:

rename an existing login account.

Auth User ID:

specified explicitly by the service provider, this is same as the User ID.

Password:

User Name:
Display Name: Enter the Display Name as it should appear on Caller ID.

Note: Display Name of the current selected login does not require a Save & Reboot to take
effect.

Display User:
clicking Submit Changes. This is the default selection.

Add User:
to the value that appears in the New Account Name field. This field must not be empty.

Edit User:

field) parameters with the displayed parameters. The New Account Name field is optional
and needs to be filled only when the login account name is to be changed.

Delete User: Select DELETE to delete the selected login account from the Login Account
List

.

Note: The above parameters are specific to the service provider selected in the IP Phone
Configuration page.

Note: Up to four login accounts can be added per service provider.

Submit:

This field displays the service provider for which the login

Select the login account to be configured. When a login account is selected

Enter the name of the new login account to be added, or a new string to

Enter the Authorization User ID for authentication with the registrar. If not

Enter the password used for authentication with the registrar.

Enter the registration name of the user with the registrar.

DISPLAY

Select

Select

Select

ADD

to add a new login account after clicking

EDIT

to overwrite the selected login account (in the

for the selected login account details to be displayed after

Applies all the settings you did in this page.

Submit Changes

Login Account List

IP Phone

according

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IP100 User Manual

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

Click this link to go to the

page, click

Save & Reboot

Save Settings / Reboot

to permanently save the settings to system flash memory

page. On the

Save Settings

Timer Configuration

This page displays and configures timers used at the system level. This section
explains the various timers available for configuration. These timers are not
applicable for PSTN calls.

Figure 24 IP Phone Timer Configuration page

Predial Timeout (Secs):

once the phone has been lifted off hook. At the end of this period, if no digits have been
pressed, the ATA will start playing the Fast-Busy tone.

Call Progress Timeout (Secs): Enter the length of time in seconds the ATA will wait for the
initial response from the other end point once an outgoing call has been made.

Alert Timeout (Secs): Enter the length of time in seconds the ATA will play the Ring tone
when an incoming call has arrived and the phone is on-hook. At the end of this period, the
ATA will automatically stop the ring and reject the call.

Call Waiting Timeout (Secs):

be played when an incoming call arrives in the connected/held state. The Call Waiting tone is
played at an interval of 10 sec. for USA. It is configurable using the Call Waiting tone
parameters.

Disconnect Timeout (Secs):

played once a call has been disconnected by the remote-end. At the end of this period, the
Warble tone will be played until the user hangs up the phone.

Call Forward No Ans Timeout (Secs): Enter the length of time in seconds after which the
call will be forwarded when it is not answered.

RingBack Timeout (Secs): Enter the length of time in seconds ATA will wait while the
RingBack tone is being played for the final response from the other end point once an
outgoing call has been made and the initial response has been received.

Note: All Timeout parameters do not require a Save & Reboot to take effect.
Submit: Applies all the settings you did in this page.

Note: After clicking Submit to save page settings to system RAM, you must permanently save
the configuration and reinitialize the system as follows.

Save Settings:
/ Reboot page, click Save & Reboot to permanently save the settings to system flash memory

and to reinitialize the system to the new settings.

Click this link to go to the

Enter the length of time in seconds the dial tone will be generated

Enter the length of time in seconds the Call Waiting tone will

Enter the length of time in seconds the Fast-Busy tone will be

Save Settings / Reboot

page. On the

Save Settings

Ringtone Configuration

This page defines parameters for the various tones (ring, dial, busy, ringback,
etc.) generated by the ATA application. These parameters may vary from
country to country. Strongly recommend user to keep the default settings here.

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IP100 User Manual

Figure 25 Ring & Tone Configuration page

General Parameters

This page configures system-level parameters not related to the selected line.
This has four sections: SIP Device, NAT Traversal, Special Service, and
Codec Preference.

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Figure 26 General Parameters Continuation page

SIP Device:

NAT Traversal Parameters:

support in ATA.

Note: Even when STUN is enabled, the ATA does an automatic detection of the presence of
SIP ALG and disables the use of STUN. This is to avoid some media problems arising out of
the behavior of some ALGs when STUN is used at the user end.

Special Service:

Codec Preference:

placed in a call setup message sent to any destination line. It also helps determine the selected

This section configures the following information:

• Local SIP Port:

messages. The range is 1 to 65535. The default port is 5060.

Media Base Port:

•

This parameter provides the base value from the media (RTP) ports that are
assigned for various lines and the different call-sessions that may exist within an
end-point. Odd port values are not recommended. If an Odd Value is entered, the
next higher even value is used as the Media Base Port. This is to conform to the
RFC specifications. The range is 1 to 65500. The default port is 5000.

NAT Traversal Technique: Select USE STUN

•

ATA is behind a NAT enabled router and the router has no ALG for SIP, or
to disable STUN (ATA is not to use STUN for NAT traversal). ATA also supports
a proprietary implementation of NAT traversal where the Service provider is
expected to provide some relay support. If
responses received, the ATA will dynamically determine if the SIP Server supports
the proprietary implementation.

STUN Server:

•

default is 66.7.238.210. This field is applicable only if USE STUN is selected as the
NAT traversal technique.

STUN Port:

••

from the STUN Client on ATA. The range is 1 to 65535. The default is 3478. This
field is applicable only if USE STUN is selected as the NAT traversal technique.

Force Keep Alive:

•

and keep alive is still expected to be sent then select

Keep Alive Period:

•

not enabled.

This section configures the following information:

• Auto Obtain Extension:

• Auto Update Parameter:

Enter the local SIP Port number on which ATA should listen for

Enter the Media Base Port (also known as RTP port) number.

This section configures for the NAT Traversal technique

to enable STUN (default) if the

NONE

Enter the IP address or Domain Name of the STUN Server. The

Enter the port number on which the STUN server listens for requests

Only valid when STUN is not used. If STUN is not enabled,

The keep alive interval in seconds to be used when STUN is

This section determines the order in which supported codecs will be

is selected, then based on the

Yes

otherwise select No.

NONE

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codec when a message indication for an incoming call is received from the remote end with
codec preference information.

•

•

• G729A: Select the priority 1through 7 to be assigned to the G729A codec, or

• G726-16:

• G726-24:

• G726-32:

•

Note: If two codec types are assigned the same priority, then the priority is assigned in the
order as G711U > G711A > G729> G726-16> G726-24> G726-32> G726-40 in the
decreasing order of priority. For example, if 1, 2, and 2 is selected for G711U, G711A, and
G729, respectively, priority will be assigned as 1, 2, and 3 for G711U, G711A, and G729,
respectively.

• G726-16 Payload Number: Payload value for G726-16.

•

•

•

Submit:

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

G711U:

NONE if the G711U codec is not to be used.

G711A:

NONE if the G711A codec is not to be used.

NONE if the G729A codec is not to be used.

NONE if the G726-16 codec is not to be used.

NONE if the G726-24 codec is not to be used.

NONE if the G726-32 codec is not to be used.

G726-40:

NONE if the G726- 40 codec is not to be used.

G726-24 Payload Number;
G726-32 Payload Number;
G726-40 Payload Number;

Applies all the settings you did in this page.

page, click

Select the priority 1 through 7 to be assigned to the G711U codec, or

Select the priority 1 through 7 to be assigned to the G711A codec, or

Select the priority 1 through 7 to be assigned to the G726-16 codec, or

Select the priority 1 through 7 to be assigned to the G726-24 codec, or

Select the priority 1through 7 to be assigned to the G726-32 codec, or

Select the priority 1through 7 to be assigned to the G726-40 codec, or

Payload value for G726-24.
Payload value for G726-32.
Payload value for G726-40.

Click this link to go to the

Save & Reboot

Save Settings / Reboot

to permanently save the settings to system flash memory

page. On the

Save Settings

Address Book

This page allows for configuration of address book entries that can be used for
speed dial execution of calls.

Figure 27 Address Book page

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Address Book Table:

Edit Address Book:

• Display Name:

• Number:

the IP Address is specified. A phone number that can be reached through the current
configured proxy server can also be added as an entry in which case the IP
address/Domain name and the Port number fields are not necessary.

IP Address/Domain Name:

•

corresponds to this address book entry. If this field is left empty, then the User
number or name must be specified, in which case the current configured proxy
server for this endpoint will be used as the domain name.

• Port Number:

our call. This is useful when you want to specify a non-phone number entry, where
the call can be made directly without going through the configured proxy server.
When this field is not specified, the default SIP port of 5060 will be assumed.

• Speed dial code:

dial entry code. This needs to be specified following *78 (or the configured speed
dial service code – see Section 2.4.2) to dial out the number corresponding to this
address book entry.

Address Book Action:

•

address book parameters for the entry index selected from the speed dial code drop
down box.

-DISPLAY ADDRESS BOOK:

details to be displayed after clicking

ADD NEW ENTRY:

­clicking

EDIT:

-

-DELETE:

Note: Up to ten Address Book entries can be added per endpoint.

Submit:

Note: Address book entries addition/deletion/editing do not need a Save and Reboot. The
changes are reflected immediately.

Click

This table displays the current address book.

User this portion to add a new entry or delete or edit an existing entry.

Enter the Display Name for this address book entry.

The user phone number or name for this entry. This field is optional, if

Enter the IP address or the domain name that

Specify the SIP port number on which the remote end will receive

This refers to the index in the address book as well as the speed

Select a drop-down option to manipulate the various

Select this item for the selected speed dial code

Submit

. This is the default selection.

Select this item to add a new address book entry after

Submit

Select this item to overwrite the selected address book entry.

Select this item to delete the selected address book entry

Submit

to save the settings on this page to system RAM and Flash also.

Route Table

The Route Table page displays the routing table and allows you to manually
enter a routing entry. The routing table displays the Destination, Netmask,
Gateway, and Interface columns. The interface lo0 indicates the loop back
interface; ppp1 indicates the PPP interface. Gateway is the learned Gateway.

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Figure 28 Route Table page

Route Table:

System Default Gateway Configuration:

•

•

•

• Specify IP

Execute: Save the setting and modification you did on this page by clicking Execute.

Route Configuration

•

•

•

• Add/ Delete:

• Submit:

• Reset:

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

Manually Configured Routes:

This table displays the current route table.

This portion provides four options:

None

Allows you to choose to have no Default Gateway in the IP-PBX

Auto

Allows you to automatically set the Gateway (System Default)

Select Interface

options let you associate the system default gateway to a network interface whether
static or dynamic. It also provides a way to fix the Default Gateway to a dynamic
Network Interface before the interface is established. ·

Destination:

static routing.

Netmask:

Allows you to enter the Subnet Mask for the static routing.

Gateway:

router to contact the remote network or the host for Specified IP or select an
Interface for the Gateway.

-Select Interface:

lets you associate the system default gateway to a network interface whether static
or dynamic. It also provides a way to fix the Default Gateway to a dynamic
Network Interface before the interface is established. ·

-Specify IP:

delete the specified route.

Applies the settings you did on this page.

Restores all setting in this page to default.

Click this link to go to the

page, click

Allows you to select a Network Interface from a list. These

Allows you to manually enter a Default Gateway IP.

Allows you to enter the remote network or host IP address for the

Allows you to enter the IP address of the gateway device that allows the

Allows you to select a Network Interface from a list. This option

Allows you to manually enter a Default Gateway IP.

Select Add or Delete from the drop down menu to add a new route or

Save & Reboot

Save Settings / Reboot

page. On the

to permanently save the settings to system flash memory

Save Settings

Displays the static route entries.

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Bridge MAC Table

Network bridges operate at the physical network layer. The purpose of a
bridge is to connect two or more networks and enable packet sharing between
them. Bridges are different from routers because they forward packets based
on physical addresses, whereas routers use IP address to forward packets.
Bridges must learn all the physical (MAC) addresses of the devices so it can
forward the packets reliably. The purpose of the Bridge MAC Table is to store
and display these bridge-recognized MAC addresses.

The Bridge MAC Table page shows the current Bridge MAC table. This page
contains information that is dynamic and will refresh every 8 seconds.

Figure 29 Bridge MAC Table page

Aging Timeout:

number lower if you want a more frequent refresh rate. Range for Aging Timeout field is 0 –
32767, default is 100.

Submit:

Reset:

Applies the settings you did on this page.

Restores all setting in this page to default.

This field allows you to enter the update period for the MAC table. Have this

DMZ Configuration

Allows you to set a computer host as a 'neutral zone' between private network
of a company and the outside public network.

Figure 30 DMZ Configuration page

DMZ:

A DMZ (De-Militarized Zone) is added between a protected network and an external
network, in order to provide an additional layer of security. When there is a suspected packet
coming from WAN, the firewall will forward this packet to the DMZ host.

DMZ Host IP:

Apply:

Reset:

Restores all setting in this page to default.

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

The IP address of the DMZ host viewable at the WAN (external) side.

Applies the settings you did on this page.

Click this link to go to the

page, click

Save & Reboot

to permanently save the settings to system flash memory

Save Settings / Reboot

page. On the

Save Settings

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SNTP Configuration

Simple Network Time Protocol is a efficient method of obtaining the time
from a Time Server.

Figure 31 SNTP Configuration page

Time Zone:

Daylight Saving Time:

User defined Time server:

time.

Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings
/ Reboot

and to reinitialize the system to the new settings.

This specifies the time zone (geographical location).

You can select yes to activate Daylight Savings Time.

This is the time server from which the HNP Router retrieves the

page, click

Save & Reboot

to permanently save the settings to system flash memory

Miscellaneous Configuration

Allows you to set miscellaneous configurations, like HTTP, FTP, TFTP and so
on.

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Figure 32 Miscellaneous Configuration page

HTTP Server Access:

accessed from.

• All:

•

• Restricted WAN Specified IP & Subnet Mask:

HTTP Server Port:

when it is changed to 8080, the HTTP server address for the LAN side is http://10.0.0.2:8080.
Range for HTTP Server port is 0 – 32767, default value is 80.

FTP server:

default is Enabled.

•

TFTP server:

is Disabled.

IGMP Proxy:

IGMP Proxy on WAN PVCs will be working. Otherwise, no WAN PVC can have IGMP
Proxy working on it. System default is Disabled.

PPP Half Bridge:

PPP reconnect on WAN access:

connection when a packet tries to access the WAN. System default is Disabled.

Connect PPP when ADSL link is up:

Apply:

Reset:

Restores all setting in this page to default.

Save Settings:
/ Reboot

and to reinitialize the system to the new settings.

When this field is checked, it allows both WAN and LAN access to the Web

pages. This is the system default.

Restricted LAN:

from WAN side with a specify IP and subnet mask.

This field allows you to enable or disable the FTP server connection. System

Disable WAN side FTP access:

server.

This field allows you to enable or disable the TFTP connection. System default

This is the global setting for IGMP Proxy. If it is enabled, then the enabled

Applies the settings you did on this page.

Click this link to go to the

page, click

This field allows you to configure where these Web pages can be

This field allows the Web pages access from LAN side.

This field allows you to specify the port of the Web access. For example,

Not applicable for router application.

If enabled, the PPP session will automatically establish a

Not applicable for router application.

Save & Reboot

to permanently save the settings to system flash memory

This field allows the Web access

This will disable WAN side access to the FTP

Save Settings / Reboot

page. On the

Save Settings

Admin Username/Password Configuration

This page allows you to set the password for administrator.

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Figure 33 Admin Username/Password Configuration page

The Admin password is same as the FTP password, so it must have at least 8-characters for
the FTP to work. The Admin password can be up to 65 characters (excluding ‘&’).

Reset to Default

Allows you to restore all your settings to factory default by clicking Restore.

Figure 34 Restore Settings page

Firmware Update

The Firmware Update page allows you to update the firmware for your IP
Phone.

Figure 35 Firmware Update page 1

Click Firmware Update to enter the following page:

Figure 36 Firmware Update page 2

Follow the two steps above to do the update:

1. Enter the path of the file in the text box, or click Browse to select the file.

2. Click the Upload to start the upgrading process or Select Cancel Update to

cancel the update process.

Note: The uploading process takes about a minute. Please do not turn off your
modern.

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Save / Reboot

Allows you to save the settings and reboot your IP phone or reboot your IP
phone without saving settings by clicking the corresponding buttons.

Figure 37 Save Settings / Reboot page

Save & Reboot:

Reboot Only:

Click this button to save settings and reboot the IP Phone.

Click this button to reboot the IP Phone without saving settings.

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7 Troubleshooting

If your IP phone does not operate as you expect, check the following points
before reporting a fault to your phone services manager:

1) No dial tone

• Check that the IP phone is plugged in to the IP network;

• Check that the power supply is plugged in and switched on.

2) Phone does not ring

• Handset has not been properly hooked;

• Your calls are diverted (you hear a special tone when you lift the handset

and the upper line of the display usually shows the telephone number to
which calls are diverted);

• Do not disturb is set;

•

Follow me has been activated;

• The ringing volume is too low.

3) Cannot dial an external number

•

You do not have the privilege. Contact your system administrator to check.

4) The system does not recognize your User ID or your PIN

• Try to log in again to confirm that you did not make a mistake when you

entered your UserID and PIN.

• If you receive the error message again, contact your system administrator

to check that you have the correct UserID and PIN.

5) LCD display appears to have rolling lines or a wavy pattern

•

It might be interacting with certain types of older fluorescent lights in the
building. Moving the phone away from the lights, or replacing the lights.

6) Phone resetting

• This lost connection and make the phone reset can be due to any network

connectivity disruption, including cable breaks, switch outages, and switch
reboots

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7) Cannot change the phone configuration.

• You must unlock the network configuration options before you can

configure them.

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Glossary of Terms

ADSL

Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper
wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber)
and from 16 kbps to 800 kbps upstream, depending on line distance.

DHCP

The Dynamic Host Configuration Protocol (DHCP) is an Internet protocol for
automating the configuration of computers that use TCP/IP. DHCP can be
used to automatically assign IP addresses, to deliver TCP/IP stack
configuration parameters such as the subnet mask and default router, and to
provide other configuration information such as the addresses for printer, time
and news servers.

DNS

Domain Name System (or Service or Server), an Internet service that
translates domain names into IP addresses

IP

Internet Protocol. A packet-based protocol for delivering data across networks.

NAT

Network Address Translation. A networking protocol that allows network of
private IP address to be set up using a single real IP address.

PPPoE

Point-to-Point Protocol over Ethernet, is a network protocol for encapsulating
PPP frames in Ethernet frames. It is used mainly with cable modem and DSL
services.

SIP

Session Initiation Protocol, SIP is an Internet Engineering Task Force (IETF)
standard protocol for initiating an interactive user session that involves
multimedia elements such as video, voice, chat, gaming, and virtual reality.

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STUN

Simple Traversal of UDP over NATs, is a network protocol allowing clients
behind NAT (or multiple NATs) to find out its public address, the type of
NAT it is behind and the internet side port associated by the NAT with a
particular local port. This information is used to set up UDP communication
between two hosts that are both behind NAT routers. The protocol is defined
in RFC 3489. STUN will usually work well with non-symmetric NAT routers.

VoIP

Voice over IP (also called VoIP, IP Telephony, and Internet telephony) refers
to technology that enables routing of voice conversations over the Internet or
any other IP network. The voice data flows over a general-purpose packet­switched network, instead of the traditional dedicated, circuit-switched voice
transmission lines.

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