Axis Q6054 Mk III User Manual

AXISQ6054MkIIIPTZNetworkCamera

UserManual

AXISQ6054MkIIIPTZNetworkCamera

TableofContents

Productoverview...........................................3

Howtoaccesstheproduct....................................4

Howtoaccesstheproductfromabrowser...........................4

Aboutsecurepasswords..........................................4

Setup.....................................................6

Productwebpageoverview........................................6

Imagequality...................................................8

Overlays.......................................................10

PTZ(PanTiltZoom)..............................................11

Streamingandstorage...........................................1 1

Events........................................................13

Applications....................................................16

Troubleshooting............................................17

Howtoresettofactorydefaultsettings.............................17

Howtocheckthecurrentrmware.................................17

Howtoupgradethermware.....................................17

Technicalissues,cluesandsolutions................................18

Performanceconsiderations.......................................19

Specications..............................................21

LEDindicators..................................................

21

SDcardslot....................................................

21

Buttons.......................................................

21

Connectors....................................................

21

2

AXISQ6054MkIIIPTZNetworkCamera

Productoverview

Productoverview

NO NO

NO

TICE TICE

TICE

Makesurethedomeisattachedinoperationmode,otherwisefocusmaybeaffected.

1

Partnumber(P/N)&Serialnumber(S/N)

2

Networkconnector(PoE+)

3

Multi-connector

4

Dome

5

SDcardslot

6

StatusLEDindicator

7

Controlbutton

8

Powerbutton

3

AXISQ6054MkIIIPTZNetworkCamera

Howtoaccesstheproduct

Howtoaccesstheproduct

AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP
addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Windows

®

:Chrome

TM

(recommended),Firefox

®

,Edge

®

,orOpera

®

•OSX®:Chrome

TM

(recommended)orSafari

®

•Otheroperatingsystems:Chrome

TM

orFirefox

®

.

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe
productpageataxis.com.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe
congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe
usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswiththedevices.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator .

•Don’texposethepassword.

•Changepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage4.

2.Retypethepasswordtoconrmthespelling.

4

AXISQ6054MkIIIPTZNetworkCamera

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

5

AXISQ6054MkIIIPTZNetworkCamera

Setup

Setup

Productwebpageoverview

1

Liveviewcontrolbar

2

Liveview

3

Productname

4

Controls

5

Videocontrolbar

6

Settingstoggle

6

AXISQ6054MkIIIPTZNetworkCamera

Setup

7

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s
featuresandtheirsettings.

7

AXISQ6054MkIIIPTZNetworkCamera

Setup

Imagequality

Howtofocusfasterusingfocusrecallareas

Tosavethefocussettingsataspecicpan/tiltrange,addafocusrecallarea.Eachtimethecameramovesintothatareaitrecallsthe
previouslysavedfocus.It’senoughtocoverhalfofthefocusrecallareaintheliveview.

Werecommendthefocusrecallfeatureinthefollowingscenarios:

•Whenthereisalotofmanualoperationinliveview,forexamplewithajoystick.

•WherePTZpresetpositionswithmanualfocusarenotefcient,forexamplemovementswherethefocussettingchanges
continuously.

•Inlow-lightscenarios,wheretheautofocusischallengedbythelightingconditions.

Important

•Thefocusrecalloverridesthecamera’sautofocusatthespecicpan/tiltrange.

•Apresetpositionoverridesthefocussettingsavedinthefocusrecallarea.

•Themaximumamountoffocusrecallareasis20.

Howtoaddafocusrecallarea

1.Pan,tiltandzoomintotheareawhereyouwouldliketohavefocus.

2.Setthefocus,eitherusetheautofocusoradjustmanually.Aslongasthefocusrecallbuttonshowsaplus,youcanadda

focusrecallareainthatposition.

3.Clickonthefocusrecallbutton.

Howtoremoveafocusrecallarea

1.Pan,tiltandzoomintothefocusrecallareayouwanttoremove.Thefocusrecallbuttontogglestominuswhenthe

cameradetectsafocusrecallarea.

2.Clickonthefocusrecallbutton.

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor
specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Ifyouneedfullcontrolofallparameters,mostlyusefulforsceneswithlittlechangeinlighting,selectManual.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically
shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.
Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

2.Todetermineatwhatlightlevelyouwantthecameratoshifttonightmode,settheDay-nightshiftprioritytoDay,
NightorNone.

8

AXISQ6054MkIIIPTZNetworkCamera

Setup

Howtoreducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Makesurethattheexposuremodeisautomatic.

Note

Increasingthemaxshuttervaluecanresultinmotionblur.

•Theshutterspeedshouldbeasslowaspossible,whichmeansyoushouldsetmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

•Tryloweringthemaxgainvalue.

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Makesuretoselectcapturemodethathasthehighestresolution.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

Howtohandlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.TurnonWDRunderWidedynamicrange.

ImagewithoutWDR.

9

AXISQ6054MkIIIPTZNetworkCamera

Setup

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)

EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind
orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image.

2.TurnonEIS.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.SelectCreateoverlayandconrmTextoverlay.

6.Enter#Dinthetexteld.

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AXISQ6054MkIIIPTZNetworkCamera

Setup

7.Choosealignment,textsizeandappearance.

8.Includethetextoverlay.

Createanactionrule:

9.GotoSystem>Events>Actionrules.

10.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

11.Fromthelistofactions,selectOverlaytext.

12.Type“Motiondetected”.

13.Settheduration.

Note

Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.

Howtodisplaythepanortiltpositionasatextoverlay

Itmaybeusefultoretrieve,forinstancefromarecordedvideo,thepanortiltpositionindegreesinwhichaneventhastakenplace.
Thiscanbeobtainedbyincludingthepositionintheimageasatextoverlay,usingaso-calledmodier.

1.GotoSettings>Overlay.

2.Inthetexteld,enter#xtoshowthepanposition.

Enter#ytoshowthetiltposition.

3.Choosealignment,textsizeandappearance.

4.Includethetextoverlay.

5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.

PTZ(PanTiltZoom)

Howtolimitpan,tilt,andzoommovements

Inthisexample,thecameraissurveillingaparkinglotwithnearbyapartmentbuildings.Setpan,tiltandzoomlimitstoensure
privacyforresidents.

Tolimitpan,tiltandzoommovements,gotoSettings>PTZ>Limits.

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.

11

AXISQ6054MkIIIPTZNetworkCamera

Setup

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtoaddaudiotoyourrecording

Note

Toconnecttheaudiodevice,thisproductrequiresamulticable.

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.SelectthestreamproleandclickModify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

12

AXISQ6054MkIIIPTZNetworkCamera

Setup

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage12,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct
canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen
theactionistriggerediscalledanactionrule.

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain
actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all
ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto
stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

13

AXISQ6054MkIIIPTZNetworkCamera

Setup

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

Howtodirectthecameratoapresetpositionwhenthecameradetectsmotion

Thisexampleexplainshowtosetupthecameratogotoapresetpositionwhenitdetectsmotionintheimage.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addapresetposition:

4.GotoSettings>PTZandsetwhereyouwantthecameratobedirectedbycreatingapresetposition.

Createanactionrule:

5.GotoSettings>System>Events>Actionrulesandaddanactionrule.

6.Typeanamefortheactionrule.

7.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

8.Fromthelistofactions,selectPTZControlandthenselectPresetPosition.

9.Selectthepresetpositionyouwantthecameratogoto.

10.ClickOk.

Howtorecordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto
stoponeminuteafter.

Makesureaudioturnedon:

1.Setupthestreamproletoincludeaudio,seeHowtoaddaudiotoyourrecordingonpage12.

Makesuretheaudiodetectionissetup:

2.GotoSettings>System>Detectors>Audiodetection.

3.Adjustthealarmlevelaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectAudioDetection.

7.Fromthelistofactions,selectRecordvideoandthenselectPresetPosition.

8.Selectthestreamprolewhereaudiohasbeenturnedonorcreateanewone.

9.Setthepre-triggertimeto5seconds.

10.Setthepost-triggertimeto60seconds.

14

AXISQ6054MkIIIPTZNetworkCamera

Setup

11.SelectSDcardfromthelistofstorageoptions.

12.ClickOk.

Howtoautomaticallyzoominonaspecicareawithgatekeeper

Thisexampleexplainshowtousethegatekeeperfunctionalitytomakethecamerazoominautomaticallyonthelicenseplateofa
carthatpassesthroughagate.Whenthecarhaspassed,thecamerazoomsouttothehomeposition.

Createthepresetpositions:

1.GotoSettings>PTZ>Presetpositions.

2.Createthehomepositionthatincludestheentranceofthegate.

3.Createthezoomed-inpresetpositionsothatitcoverstheareaintheimagewhereyouassumethatthelicenseplate
willappear.

Createamotiondetectionprole:

4.GotoSettings>AppsandopenAXISVideoMotionDetection.

5.Createaprolethatcoverstheentranceofthegateandthensavetheprole.

Createanactionrule:

6.GotoSettings>System>Eventsandaddanactionrule.

7.NametheactionruleGatekeeper.

8.Fromthetriggerlist,selectApplicationsandthenselectthepreviouslycreatedmotiondetectionprole.

9.Fromtheactionlist,selectthepreviouslycreatedpresetposition.

10.ClickOK.

Howtorecordvideowhenthecameradetectsimpact

Shockdetectionallowsthecameratodetecttamperingcausedbyvibrationorshock.Vibrationcausedbytheenvironmentoran
objectcantriggeranactiondependingontheshocksensitivityrange,whichcanbesetfrom0to100.Inthisscenario,someoneis
throwingrocksatthecameraduringafterhoursandyouwouldliketoreceiveavideoclipoftheevent.

1.GotoSettings>System>Detectors.

2.Enableshockdetectionandsetshocksensitivityvalue.

3.ClickSave.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectDetectorsandthenselectShockdetection.

7.Fromthelistofschedules,selectAfterHours.

8.Fromthelistofactions,selectSendVideoClip.

9.Selectanexistingstreamproleorcreateanewone.

10.Setthepre-triggertimeto5seconds.

11.Setthepost-triggertimeto60seconds.

15

AXISQ6054MkIIIPTZNetworkCamera

Setup

12.Selectanexistingrecipientorcreateanewone.

13.ClickOk.

Applications

Aboutapplications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications

TondtheusermanualsforAxisapplications,gotoaxis.com

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.

16

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Howtoresettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage3.

2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.

3.Releasethepowerbuttonandassembletheproduct.

4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90

5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.

Howtocheckthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu.

3.ClickAbout.

Howtoupgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

17

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Note

Whenyouupgradetheproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Alwaysread
theupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.Tondthelatest
rmwareandthereleasenotes,gotoaxis.com/support/rmware

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,theproductreloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourproductandtryagain.

ProblemssettingtheIPaddress

Theproductislocatedona
differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.

TheIPaddressisbeingused
byanotherdevice

DisconnecttheAxisproductfromthenetwork.Runthepingcommand(inaCommand/DOS
window,typepingandtheIPaddressoftheproduct):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstalltheproduct.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisproduct.Checkallcablingandreinstalltheproduct.

PossibleIPaddressconict
withanotherdeviceonthe
samesubnet

ThestaticIPaddressintheAxisproductisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingtheproduct.

Theproductcannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,theproductmustberesettothefactorydefaultsettings.
SeeHowtoresettofactorydefaultsettingsonpage17.

TheIPaddresshasbeen
changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatetheproductonthenetwork.Identify
theproductusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support

Certicateerrorwhenusing
IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisproductmustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime

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AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

Theproductisaccessiblelocallybutnotexternally

Routerconguration

CheckthatyourrouterallowsincomingdatatrafctotheAxisproduct.Theroutermustsupport
UPnP

®

.

Firewallprotection

ChecktheInternetrewallwithyournetworkadministrator.

Problemswithstreaming

MulticastH.264only
accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
productneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264
displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisproduct
arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264
images

Ensurethatyourgraphicscardisusingthelatestdriver .Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent
inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.

Lowerframeratethan
expected

•SeePerformanceconsiderationsonpage19.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintotheproduct’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingontheproductusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)of
theAxisproduct.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.

•RotatingthelensmanuallywillresultinbetterperformancecomparedtorotatingtheimagefromtheGUI.

•Removingorattachingthecoverwillrestartthecamera.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

19

AXISQ6054MkIIIPTZNetworkCamera

Troubleshooting

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.

20

AXISQ6054MkIIIPTZNetworkCamera

Specifications

Specifications

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

LEDindicators

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

SDcardslot

NO NO

NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsSD/SDHC/SDXCcards.

ForSDcardrecommendations,seeaxis.com

SD,SDHC,andSDXCLogosaretrademarksofSD-3CLLC.SD,SDHCandSDXCaretrademarksorregistered

trademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage17.

•ConnectingtoanAXISVideoHostingSystemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.

Powerbutton

Pressandholdthepowerbuttontotemporarilypowertheproductwhenthedomecoverisremoved.Thepowerbuttonisalsoused
withthecontrolbuttontoresetthecameratofactorydefaultsettings.Seepage17.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).

NO NO

NO

TICE TICE

TICE

Usethesuppliedmidspan.

21

AXISQ6054MkIIIPTZNetworkCamera

Specifications

Multiconnector

Terminalconnectorforconnectingexternalequipment:

•Audioequipment

•Input/Output(I/O)devices

•AC/DCpowersupply

Whenconnectingexternalequipment,aseparatelysoldAxismulticableisrequiredinordertomaintaintheproduct’sIPrating.
Formoreinformation,seeMulticableconnectorsonpage22.

Multicableconnectors

Multicableoverview

1

Cameramulticonnector

2

Audioin(pink)

3

Audioout(green)

4

Powerconnector ,3-pin

5

I/Oterminalblock,6-pin

Themulticableprovidesthefollowingconnectors:

Powerconnector-3-pinterminalblockusedforpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource
(LPS)witheitheraratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

22

AXISQ6054MkIIIPTZNetworkCamera

Specifications

DCpowerinputACpowerinput

Audioin(pink)-3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

Audioout(green)-3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactivespeaker

withabuilt-inamplier.Astereoconnectormustbeusedfortheaudioout.

I/Oterminalconnector-Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motiondetection,event
triggering,andalarmnotications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidesthe
interfaceto:

•Digitaloutput—ForconnectingexternaldevicessuchasrelaysandLEDs.Connecteddevicescanbeactivatedby
theVAPIX®ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

•Digitalinput—Forconnectingexternaldevicesthatcantogglebetweenanopenandclosedcircuit,forexample
PIRdetectors,door/windowcontacts,andglassbreakdetectors.

FunctionPinNotes

Specications

0VDC(-)

1

DCoutput

2

Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.

3.3VDC
Maxload=250mA

Digitalinput–Connecttopin1toactivate,orleave
oating(unconnected)todeactivate.

0tomax40VDC

Congurable(Input
orOutput)

3–6

Digitaloutput–Connecttopin1toactivate,orleave
oating(unconnected)todeactivate..Ifusedwithan
inductiveload,e.g.arelay,adiodemustbeconnected
inparallelwiththeload,forprotectionagainstvoltage
transients.

0tomax40VDC,open
drain,100mA

23

AXISQ6054MkIIIPTZNetworkCamera

Specifications

1

0VDC(-)

2

DCoutput3.3V,max250mA

A

I/Oconguredasinput

B

I/Oconguredasoutput

24

UserManualVer.M1.9
AXISQ6054MkIIIPTZNetworkCamera

Date:June2018

©AxisCommunicationsAB,2018

PartNo.T10128027