Avaya IP Phones User Manual

Title page

Nortel Communication Server 1000

Nortel Communication Server 1000 Release 4.5

IP Phones

Description, Installation, and Operation

Document Number: 553-3001-368 Document Release: Standard 7.00 Date: August 2005

Year Publish FCC TM

Produced in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant.

Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Page 3 of 430

Revision history

August 2005

Standard 7.00. This document is up-issued to support CS 1000 Release 4.5.

April 2005

Standard 6.00. This document is up-issued to support the addition of the IP Phone 2007.

April 2005

Standard 5.00. This document is up-issued to support the addition of the IP Audio Conference Phone 2033.

February 2005

Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones.

September 2004

June 2004

October 2003

Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0.

Standard 2.00. This document is up-issued to include the Nortel Networks Mobile Voice Client 2050.

Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217).

IP Phones Description, Installation, and Operation

Page 4 of 430 Revision history

553-3001-368 Standard 7.00 August 2005

Page 5 of 430

List of procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About this document . . . . . . . . . . . . . . . . . . . . . . . 21

Subject .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Conventions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Related information .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Nortel IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Supported features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Start-up sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 55

IP Phones Description, Installation, and Operation

Page 6 of 430 Contents

Extensible Authentication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Reinstalling an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Replacing an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Removing an IP Phone 2001 from service . . . . . . . . . . . . . . . . . . . . . . 57

Nortel IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . 59

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Before you begin .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 90

Extensible Authentication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Reinstalling an IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Replacing an IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Removing an IP Phone 2002 from service . . . . . . . . . . . . . . . . . . . . . . 92

Nortel IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . 93

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Features not currently supported .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

553-3001-368 Standard 7.00 August 2005

Contents Page 7 of 430

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 125

Extensible Authentication Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Reinstalling an IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Replacing an IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Removing an IP Phone 2004 from service . . . . . . . . . . . . . . . . . . . . . . 127

Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . 129

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 168

Reinstalling an IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Replacing an IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Removing an IP Phone 2007 from service . . . . . . . . . . . . . . . . . . . . . . 170

IP Phone

Key Expansion Module (KEM) . . . . . . . . . . . . . . . . 171

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

IP Phones Description, Installation, and Operation

Page 8 of 430 Contents

Features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Display characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Package components .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

IP Phone KEM startup initialization .. . . . . . . . . . . . . . . . . . . . . . . . . . 180

Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Nortel IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . 185

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Configuration utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Running the IP Softphone 2050 for the first time .. . . . . . . . . . . . . . . . 245

Changing the TN of an existing IP Softphone 2050 . . . . . . . . . . . . . . . 246

Removing an IP Softphone 2050 from service . . . . . . . . . . . . . . . . . . . 246

Nortel Mobile Voice Client 2050 . . . . . . . . . . . . . . 247

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Application software .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

MVC 2050 Call Handling screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

553-3001-368 Standard 7.00 August 2005

Contents Page 9 of 430

Operation .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

MVC 2050 installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

MVC 2050 removal .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

MVC 2050 and WLAN .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Nortel WLAN Handset 2210

and WLAN Handset 2211 . . . . . . . . . . . . . . . . . . . . 295

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Supported features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Dedicated keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Installation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Nortel IP Audio Conference Phone 2033 . . . . . . . . 309

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Diagnostic Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Supported features .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Display characteristics .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

IP Phones Description, Installation, and Operation

Page 10 of 430 Contents

First time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Startup sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 337

Replacing an IP Audio Conference Phone 2033 . . . . . . . . . . . . . . . . . 339

Removing an IP Audio Conference Phone 2033 from service . . . . . . . 340

Connecting an extension microphone .. . . . . . . . . . . . . . . . . . . . . . . . . 340

SIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

SIP Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Installation and configuration overview . . . . . . . . . . . . . . . . . . . . . . . . 344

Features overview . . . . . . . . . . . . . . . . . . . . . . . . . 345

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Introduction .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Redial List .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Password Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

IP Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Emergency Services for Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 347

Appendix A: Specifications . . . . . . . . . . . . . . . . . . 349

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Appendix B: 802.1Q VLAN description . . . . . . . . 353

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

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Contents Page 11 of 430

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

IP Phone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

IP Softphone 2050 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Three-port switch support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

VLAN IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Appendix C: 802.1x Port-based network access

control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Extensible Authentication Protocol .. . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Appendix D: IP Phone diagnostic utilities . . . . . . 367

Contents .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

IP Phone Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

Using CLI Commands .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Configure IP Phone 2007 Local Options . . . . . . . . . . . . . . . . . . . . . . . 400

Appendix E: TFTP Server . . . . . . . . . . . . . . . . . . . . 409

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

TFTP Server planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Appendix F: Active Call Failover . . . . . . . . . . . . . . 417

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

IP Phones Description, Installation, and Operation

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Page 13 of 430

List of procedures

Procedure 1

Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . 39

Procedure 2 Installing an IP Phone 2001 for the first time using

manual configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Procedure 3 Installing an IP Phone 2001 for the first time

using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Procedure 4 Disabling Auto Negotiate and enabling Full Duplex

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Procedure 5

Checking Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . 54

Procedure 6

Changing the TN of an existing IP Phone 2001 . . . . . . 56

Procedure 7

Replacing an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . 57

Procedure 8

Removing an IP Phone 2001 from service . . . . . . . . . . 57

Procedure 9

Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . 72

IP Phones Description, Installation, and Operation

Page 14 of 430 List of procedures

Procedure 10 Installing an IP Phone 2002 for the first time using

manual configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Procedure 11 Installing an IP Phone 2002 for the first time

using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Procedure 12 Disabling Auto Negotiate and enabling Full Duplex

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Procedure 13

Checking Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . 89

Procedure 14

Changing the TN of an existing IP Phone 2002 . . . . . . 90

Procedure 15

Replacing an IP Phone 2002 . . . . . . . . . . . . . . . . . . . . . 91

Procedure 16

Removing an IP Phone 2002 from service . . . . . . . . . . 92

Procedure 17

Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . 107

Procedure 18 Installing an IP Phone 2004 for the first time using

manual configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Procedure 19 Installing an IP Phone 2004 for the first time

using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Procedure 20 Disabling Auto Negotiate and enabling Full Duplex

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

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Procedure 21

Checking Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . 124

Procedure 22

Changing the TN of an existing IP Phone 2004 . . . . . . 125

Procedure 23

Replacing an IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . 126

Procedure 24

Removing an IP Phone 2004 from service . . . . . . . . . . 127

Procedure 25

Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . 149

Procedure 26 Installing an IP Phone 2007 for the first time using

manual configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Procedure 27 Installing an IP Phone 2007 for the first time

using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Procedure 28 Disabling Auto Negotiate and enabling Full Duplex

mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Procedure 29

Checking Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . 167

Procedure 30

Changing the TN of an existing IP Phone 2007 . . . . . . 169

Procedure 31

Replacing an IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . . 170

Procedure 32

Removing an IP Phone 2007 from service . . . . . . . . . . 170

IP Phones Description, Installation, and Operation

Page 16 of 430 List of procedures

Procedure 33 Connecting the IP Phone KEM to an IP Phone 2002 or

IP Phone 2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Procedure 34

Installing an IP Softphone 2050 . . . . . . . . . . . . . . . . . . . 207

Procedure 35

Installing the USB Headset Adapter . . . . . . . . . . . . . . . 221

Procedure 36 Installing the IP Softphone 2050 on your PC

(New installation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Procedure 37 Upgrading the IP Softphone 2050 on your PC

(for Windows 2000 and Windows XP users only) . . . . 222

Procedure 38 Upgrading the IP Softphone 2050 on your PC

(for Windows 98 platforms) . . . . . . . . . . . . . . . . . . . . . . 223

Procedure 39 Changing the TN of an existing IP Softphone 2050 . . . 246

Procedure 40

Removing an IP Softphone 2050 from service . . . . . . . 246

Procedure 41

Starting MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Procedure 42 Synchronizing a PDA with a desktop PC

using ActiveSync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Procedure 43

Installing MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Procedure 44

Removing MVC 2050 from your PDA . . . . . . . . . . . . . . 275

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Procedure 45

Enable Auto-Create . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Procedure 46

Disabling Automatic Gain Control . . . . . . . . . . . . . . . . . 287

Procedure 47

Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . 321

Procedure 48 Installing an IP Audio Conference Phone 2033

for the first time using manual configuration . . . . . . . . 323

Procedure 49 Installing an IP Audio Conference Phone 2033

for the first time using DHCP . . . . . . . . . . . . . . . . . . . . . 331

Procedure 50 Disabling Auto Negotiate and enabling

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .337

Procedure 51 Changing the TN of an existing

IP Audio Conference Phone 2033 . . . . . . . . . . . . . . . . . 338

Procedure 52

Replacing an IP Audio Conference Phone 2033 . . . . . . 339

Procedure 53 Removing an IP Audio Conference Phone 2033

from service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .340

Procedure 54 Connecting an extension microphone to the

IP Audio Conference Phone 2033 . . . . . . . . . . . . . . . . . 340

Procedure 55

Enable the 802.1x supplicant . . . . . . . . . . . . . . . . . . . . . 362

IP Phones Description, Installation, and Operation

Page 18 of 430 List of procedures

Procedure 56

Disabling 802.1x supplicant . . . . . . . . . . . . . . . . . . . . . . 364

Procedure 57 Accessing the Network Diagnostic Tools

menu in Local mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Procedure 58

Executing Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Procedure 59

Executing TraceRoute . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Procedure 60

Accessing Ethernet Statistics . . . . . . . . . . . . . . . . . . . . 373

Procedure 61

Accessing IP Network Statistics . . . . . . . . . . . . . . . . . . 373

Procedure 62

Accessing IP Set & DHCP Information . . . . . . . . . . . . . 374

Procedure 63 Accessing the Diagnostics submenu

in Remote Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Procedure 64

Accessing Diagnostic Tools in Remote mode . . . . . . . 375

Procedure 65

Entering an IP address . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Procedure 66

Changing the number of Pings . . . . . . . . . . . . . . . . . . . 376

Procedure 67

Pinging an IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Procedure 68

Reviewing the results of the Ping . . . . . . . . . . . . . . . . . 377

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List of procedures Page 19 of 430

Procedure 69

Entering an IP address . . . . . . . . . . . . . . . . . . . . . . . . . .377

Procedure 70

Changing the number of Hops . . . . . . . . . . . . . . . . . . . .378

Procedure 71

Tracing a route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378

Procedure 72

Reviewing the results of the trace . . . . . . . . . . . . . . . . .378

Procedure 73

Browsing Ethernet Statistics . . . . . . . . . . . . . . . . . . . . .379

Procedure 74

Checking 802.1x Supplicant status . . . . . . . . . . . . . . . . 379

Procedure 75 Checking 802.1x Supplicant Authentication

state . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .380

Procedure 76

Checking Device ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . .380

Procedure 77

Checking Authenticator ID . . . . . . . . . . . . . . . . . . . . . . . 380

Procedure 78

Browsing IP Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Procedure 79

Browsing RUDP Statistics . . . . . . . . . . . . . . . . . . . . . . .382

Procedure 80

Browsing Quality of Service Statistics . . . . . . . . . . . . . 382

Procedure 81

Accessing NAT information . . . . . . . . . . . . . . . . . . . . . .396

IP Phones Description, Installation, and Operation

Page 20 of 430 List of procedures

Procedure 82

Displaying Network Configuration information . . . . . . 401

Procedure 83

Using Network Diagnostic Tools . . . . . . . . . . . . . . . . . . 402

Procedure 84

Using Ethernet Statistics tool . . . . . . . . . . . . . . . . . . . . 404

Procedure 85

Using the IP Network Statistics tool . . . . . . . . . . . . . . . 405

Procedure 86

Using the IPSet&DHCP Information tool . . . . . . . . . . . . 407

Procedure 87

Upgrade the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

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About this document

This document is a global document. Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area.

Subject

This document contains description, installation, and administration information for the following:

• Nortel IP Audio Conference Phone 2033

• Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone 2007

• Nortel IP Phone Key Expansion Module (KEM)

• Nortel IP Softphone 2050

• Nortel Mobile Voice Client 2050 for Personal Digital Assistants (PDAs)

• Nortel WLAN Handset 2210 and WLAN Handset 2211

Note on legacy products and releases

This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 4.5 software. For more information on legacy products and releases, click the Technical Documentation link under Support & Training on the Nortel home page:

www.nortel.com

Note:

IP Phones Description, Installation, and Operation

Page 22 of 430 About this document

Applicable systems

This document applies to the following systems:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Communication Server 1000E (CS 1000E)

• Meridian 1 PBX 11C Chassis (Meridian 1 PBX 11C Chassis)

• Meridian 1 PBX 11C Cabinet (Meridian 1 PBX 11C Cabinet)

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Note: When upgrading software, memory upgrades may be required on the Signaling Server, the Call Server, or both.

System migration

When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.5 software and configured to include a Signaling Server, they become CS 1000M systems. Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M system.

Table 1 Meridian 1 systems to CS 1000M systems (Part 1 of 2)

This Meridian 1 system... Maps to this CS 1000M system

Meridian 1 PBX 11C Chassis CS 1000M Chassis

Meridian 1 PBX 11C Cabinet CS 1000M Cabinet

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Table 1 Meridian 1 systems to CS 1000M systems (Part 2 of 2)

This Meridian 1 system... Maps to this CS 1000M system

Meridian 1 PBX 51C CS 1000M Half Group

Meridian 1 PBX 61C CS 1000M Single Group

Meridian 1 PBX 81 CS 1000M Multi Group

Meridian 1 PBX 81C CS 1000M Multi Group

For more information, see one or more of the following NTPs:

• Communication Server 1000M and Meridian 1: Small System Upgrade Procedures (553-3011-258)

• Communication Server 1000M and Meridian 1: Large System Upgrade Procedures (553-3021-258)

• Communication Server 1000S: Upgrade Procedures (553-3031-258)

• Communication Server 1000E: Upgrade Procedures (553-3041-258)

Intended audience

About this document Page 23 of 430

Conventions

This document is intended for individuals responsible for maintaining Internet Enabled systems.

Terminology

In this document, the following systems are referred to generically as “system”:

• Communication Server 1000S (CS 1000S)

• Communication Server 1000M (CS 1000M)

• Communication Server 1000E (CS 1000E)

•Meridian1

IP Phones Description, Installation, and Operation

Page 24 of 430 About this document

The following systems are referred to generically as “Small System”:

• Communication Server 1000M Chassis (CS 1000M Chassis)

• Communication Server 1000M Cabinet (CS 1000M Cabinet)

• Meridian 1 PBX 11C Chassis

• Meridian 1 PBX 11C Cabinet

The following systems are referred to generically as “Large System”:

• Communication Server 1000M Half Group (CS 1000M HG)

• Communication Server 1000M Single Group (CS 1000M SG)

• Communication Server 1000M Multi Group (CS 1000M MG)

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

Related information

This section lists information sources that relate to this document.

NTPs

The following NTPs and documents are referenced in this document:

• IP Phone 2001 User Guide

• IP Phone 2002 User Guide

• IP Phone 2004 User Guide

• IP Phone 2007 User Guide

• IP Audio Conference Phone 2033 User Guide

• IP Phone Key Expansion Module User Guide

• Mobile Voice Client 2050 User Guide

• WLAN Handset 2210 User Guide

553-3001-368 Standard 7.00 August 2005

About this document Page 25 of 430

• WLAN Handset 2211 User Guide

• Converging the Data Network with VoIP (553-3001-160)

• IP Peer Networking: Installation and Configuration (553-3001-213)

• WLAN IP Telephony: Installation and Configuration (553-3001-304)

• Features and Services (553-3001-306)

• Software Input/Output: Administration (553-3001-311)

• IP Line: Description, Installation, and Operation (553-3001-365)

• Software Input/Output: Maintenance (553-3001-511)

Online

To access Nortel documentation online, click the Technical Documentation link under Support & Training on the Nortel home page:

www.nortel.com

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

IP Phones Description, Installation, and Operation

Page 26 of 430 About this document

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Page 27 of 430

Nortel IP Phone 2001

This section contains information on the following topics:

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Supported features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Features not currently supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Display characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Key number assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Package components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

First-time installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Start-up sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Full Duplex mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Gratuitous Address Resolution Protocol Protection . . . . . . . . . . . . . . . 55

Replacing an IP Phone 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Removing an IP Phone 2001 from service . . . . . . . . . . . . . . . . . . . . . . 57

Introduction

This section explains how to install and maintain the IP Phone 2001. For information on using the IP Phone 2001, see the IP Phone 2001 User Guide.

IP Phones Description, Installation, and Operation

Page 28 of 430 Nortel IP Phone 2001

This section contains the following procedures:

• Procedure 1, “Pre-installation checklist” on page 39.

• Procedure 2, “Installing an IP Phone 2001 for the first time using manual configuration” on page 41.

• Procedure 3, “Installing an IP Phone 2001 for the first time using DHCP” on page 47.

• Procedure 4, “Disabling Auto Negotiate and enabling Full Duplex mode” on page 54.

• Procedure 5, “Checking Ethernet Statistics” on page 54.

• Procedure 6, “Changing the TN of an existing IP Phone 2001” on

page 56.

• Procedure 7, “Replacing an IP Phone 2001” on page 57.

• Procedure 8, “Removing an IP Phone 2001 from service” on page 57.

Note: After an IP Phone has been installed and configured, if power to the phone is interrupted, re-entry of the IP parameters, Node Number, TN, or re-acquisition of firmware is not required.

Description

The IP Phone 2001 brings voice and data to the desktop environment. It connects directly to the LAN through the Ethernet connection.

The IP Phone 2001 components are shown in Figure 1 on page 29 and described in Table 2 on page 29.

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Figure 1 IP Phone 2001

Nortel IP Phone 2001 Page 29 of 430

Table 2 IP Phone 2001 components and functions (Part 1 of 3)

Component Function

Speaker Press the Dial/Line key to activate

the speaker for on-hook dialing and listening.

Message Waiting/ Incoming Call Indicator

IP Phones Description, Installation, and Operation

The Message Waiting lamp turns ON to indicate that a message has been left for the user. This lamp also flashes when the set ringer is ON.

Page 30 of 430 Nortel IP Phone 2001

Table 2 IP Phone 2001 components and functions (Part 2 of 3)

Component Function

Volume control bar Use the volume control bar to adjust

the volume of the Handset, Ringer, and On-hook Dialing/Listen tones.

Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

Navigation keys Use the navigation keys to scroll

through menus and lists in the display area.

Dial/Line key Use the Dial/Line key to access the

single line and activate on-hook dialing. No status icon or LED is provided.

Hold key Press the Hold key to put an active

call on hold. Press the Dial/Line key to return to the caller on hold.

Soft keys (self-labeled) Soft keys (self-labeled) are located

below the display area. The LCD label above the key changes, based on the active feature.

Note: A triangle before a key label indicates that the key is active.

Message key Press the Message key to access

your voicemail box.

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