Title page
IP Phone
External Server Applications User Guide
Revision history
August 2005
Standard 3.00. This document is up-issued to support Nortel
Communication Server 1000 Release 4.5.
May 2005
Standard 2.00. This document is up-issued to support the
IP Phone 2007.
February 2005
Standard 1.00. This is a new document, issued to support the 8.x
Firmware Upgrade for IP Phones.
Revision history
3
Revision history
4
Contents
About the Nortel IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . 7
External Server Applications . . . . . . . . . . . . . . . . . . . . . . . . . 8
External Server Applications feature support . . . . . . . . . . 10
Using text-based External Server Applications . . . . . . . . 12
Using graphical-based External Server Applications . . . . 19
Call interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Feature interactions with IP Phones . . . . . . . . . . . . . . . . 21
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Contents
5
Contents
6
About the Nortel IP Phones
About the Nortel IP Phones
The Nortel IP Phones bring voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
Note: Not all features are available on all telephones or all call
servers. Consult your system administrator to verify which features
are available for your use.
For the basic operation of your IP Phone, consult one of the documents
listed in Table 1.
Table 1: IP Phone User Guides
IP Phone User Guide Name
Nortel IP Phone 2001 IP Phone 2001 User Guide
Nortel IP Phone 2002 IP Phone 2002 User Guide
Nortel IP Phone 2004 IP Phone 2004 User Guide
Nortel IP Phone 2007 IP Phone 2007 User Guide
This document focuses on External Server Applications (XSA) and their
interactions with IP Phones.
7
External Server Applications
External Server Applications
Use External Server Applications (XSA) to access a variety of HTML,
XML, and multimedia-rich applications directly from your IP Phone. These
applications reside on an Application Gateway (also known as an
External Application Server or XAS).
The following are examples of some applications that can be available on
your IP Phone:
• News — Browse and read a variety of news sources and topics.
• Finance — Obtain market indices and stock quotations.
• White Pages — Search for people (by first name and last name), for a
business (by name and ZIP code or postal code), or for either by
phone number.
• Yellow Pages — Search for businesses by name and ZIP code or
postal code.
• Sports — Read the latest sports news.
• Travel — Access flight information through FlightArrivals.com.
• Weather — Check the weather based on ZIP code or postal code.
• Visual Voice Mail — See a visual list of your voice messages; review
and respond to them.
Because your system applications can be customized, not all
applications, as listed above, are available on all IP Phones. Contact your
system administrator with any questions you have regarding the default
applications available on your IP Phone. See the appropriate application
gateway documentation for further information about the applications
available to you.
The application information displays on the LCD screen of your IP Phone.
Only one application can be active at a time. While browsing applications,
you can make or receive telephone calls. You can use the Expand to PC
feature key to toggle between the IP Phone and external text-based
applications.
8
External Server Applications
In addition to text-based external applications, the IP Phone 2007
provides access to graphical-based external applications. An example of
an application display is shown in Figure 1.
Figure 1: IP Phone 2007 graphical external application
To access the graphical external applications using an IP Phone 2007,
use the following soft keys:
Tap this soft key to access a list of all
registered Graphical Applications.
Tap this soft key to access the
Primary Application. This soft key, to the
left of the Graphical Applications soft key,
displays the icon associated with the primary
graphical application.
Note: Users cannot access both text and graphical external
applications on a phone. Consult your system administrator to
determine which is configured for your use.
9
External Server Applications
External Server Applications feature support
Not all IP Phones support the External Server Applications (XSA)
features. Table 2 lists the IP Phones and whether they support XSA
features.
Table 2: IP Phone support for XSA features
Telephone model Support
IP Phone 2001 Limited
IP Phone 2002 Yes
IP Phone 2004 Yes
IP Phone 2007 Yes
IP Audio Conference Phone
2033
IP Softphone 2050 No
Mobile Voice Client 2050 No
WLAN Handsets 2210 and
2211
The user interface for the IP Phone 2007 is slightly different from the
other supported IP telephones. The soft keys (soft-labeled fixed keys) of
the IP Phone 2002 and IP Phone 2004 correspond to soft keys on the
IP Phone 2007 touch-sensitive screen, as shown in Table 3.
Table 3: IP Phone user interface differences (Part 1 of 2)
IP Phone 2002
IP Phone 2004
Expand to PC key Expand soft key
IP Phone 2007
No
No
10
External Server Applications
Table 3: IP Phone user interface differences (Part 2 of 2)
IP Phone 2002
IP Phone 2004
IP Phone 2007
Navigation keys Navigation keys
Tap a soft key or a menu
item (depends on
context)
Tap the arrows of the
scroll bar
This document describes procedures using the IP Phone 2004 interface.
The IP Phone 2004 soft keys correspond to the IP Phone 2007 soft keys,
and IP Phone 2007 users can use Table 3 as a guide.
11
External Server Applications
Using text-based External Server Applications
This section provides information on the following topics:
• “To establish a text XSA session:”
• “To access the News application:” on page 13
• “To access the Finance application:” on page 14
• “To access the White Pages “Find a Person” application:” on page 16
• “To exit an XSA session:” on page 18
To establish a text XSA session:
1. Press the Expand to PC key.
Note: If the server is not available when
you press the Expand to PC key, you
are immediately returned to the Call
Processing display. Contact your system
administrator for assistance.
2. Press the Up/Down navigation keys to
scroll through the list of available
applications.
3. Choose one of the following:
— Press the Select soft key
(IP Phone 2002 or IP Phone 2004).
— Tap the application name
(IP Phone 2007).
Figure 2 on page 13 shows an example of the display screen during an
XSA session. The menu displays a list of available applications.
12
External Server Applications
Figure 2: IP Phone 2004 display during an XSA session
The following procedures show how to navigate through a series of
applications using an IP Phone 2004. These are examples and can vary
according to the XSA used. See the appropriate application gateway
documentation for further information.
To access the News application:
1. Press the Select soft key or tap the
application name to choose the News
application.
The Loading … message displays.
13
External Server Applications
2. Press the Up/Down navigation keys to
scroll and highlight an available
headline.
3. Press the Select soft key, or tap the
news item, to choose the news story.
The Loading … message displays.
4. Press the Next and Prev soft keys, or
tap the scroll bar, to scroll through the
text of the news story.
5. Press the Select soft key to return to the
list of news headlines when you reach
the end of the news story.
To access the Finance application:
1. Press the Select soft key to choose the
Finance application.
The Loading … message displays.
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External Server Applications
2. Press the Next soft key or tap the scroll
bar.
3. Choose one of the following:
a. Market Indices
—The Loading… message displays.
A list of major stock markets is
shown.
— Press the Next and Prev soft keys,
or tap the scroll bar, to scroll through
the list of markets. When you reach
the end of the market listings, press
the Top soft key to return to the XSA
display.
b. Stock Quotes
—The Loading… message displays.
— Use the telephone dialpad to enter
the symbol for the stock for which
you want a quotation.
—Press the Get soft key to retrieve the
results. The Loading… message
displays.
—Press the Next and Prev soft keys to
scroll through the information. When
you reach the end of the information,
the Home message displays.
— Press the Select soft key.
— Press the Top soft key to return to
the XSA menu.
15
External Server Applications
To access the White Pages “Find a Person” application:
1. Press the Select soft key to choose the
White Pages application.
The Loading … message displays.
2. Press the Up/Down navigation keys to
scroll and highlight Find a Person.
3. Press the Select soft key.
4. At the prompt, use the telephone dialpad
to enter the first name (for example,
John).
Note: If you make a mistake, press the
BkSpace soft key to correct your entry.
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5. Press the OK soft key.
External Server Applications
6. At the prompt, use the telephone dialpad
to enter the last name (for example,
Smith).
Note: If you make a mistake, press the
BkSpace soft key to correct your entry.
7. Press the OK soft key.
8. At the prompt, use the telephone dialpad
to enter the zip code or postal code (for
example, 90210).
9. Press the Search soft key.
If your search is successful, the person’s
name and telephone number display on
the telephone.
Note: In certain environments, you must
enter a digit before the telephone
number to access an external line. Your
system administrator can configure this
to occur automatically.
17
External Server Applications
To exit an XSA session:
10. Choose one of the following:
— Press the Call soft key to
automatically place a call.
—Press the Next soft key to search for
another person.
— Press the Top soft key to return to
the XSA menu.
Note: If the search is unsuccessful, the
response Your search has
returned no results displays.
To exit an XSA session, choose one of the
following:
• Press the Expand to PC feature key.
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• Lift the handset.
• Press the Quit soft key.
You receive the message
“Lost connection. Returning to
main server.”
External Server Applications
Using graphical-based External Server Applications
This section provides information on the following topics:
• establish a graphical XSA session.
• exit a graphical XSA session.
These procedures are for the IP Phone 2007 only.
To establish a graphical XSA session:
Choose one of the following:
— Press the Graphical Applications
soft key. You are shown a list of
registered applications.
— Press the Primary Application soft
key. You are taken to the screen of
the primary application.
Note: If the server is not available when you press the soft key, you
are immediately returned to the Call Processing display. Contact your
system administrator for assistance.
Use the USB keyboard and mouse to navigate in the screen.
Consult your system administrator for documentation on the graphical
applications available on your telephone.
To exit an XSA session:
To exit an XSA session, choose one of the
following:
• Press the Telephone Services soft key.
• Lift the handset.
19
External Server Applications
Call interactions
This section provides information on the following topics:
• answer a telephone call while in an XSA session.
• place a telephone call while in an XSA session.
To answer a phone call while in an XSA session:
1. When you hear the ringing of the
incoming call, lift the handset.
2. Replace the handset to end the call.
3. Press the Expand to PC feature key to
return to your XSA session. You are
returned to the same place from which
you left your XSA session.
To place a phone call while in an XSA session:
1. Lift the handset. The XSA display is
replaced with the call processing display.
2. Dial the number.
3. Replace the handset to end the call.
20
External Server Applications
4. Press the Expand to PC feature key to
return to your XSA session. You are
returned to the same place from which
you left your XSA session.
Feature interactions with IP Phones
Table 4 shows how XSA interacts with IP Phone call features.
Table 4: IP Phone interactions (Part 1 of 2)
IP Phone feature XSA result
Auto Answerback, Dial Intercom,
any other voice call
Boss Secretarial Filtering A boss cannot screen incoming
Call Party Name Display The Call Party Name Display
Any call processing or voicebased activity takes precedence
over XSA application access.
calls while engaged in an
application session. This feature
can be accessed during an
incoming call, while in an XSA
session, by pressing the Expand
to PC feature key to return to the
call processing display.
information for incoming calls is
not displayed while in an XSA
session. This feature can be
accessed during an incoming call,
while in an XSA session, by
pressing the Expand to PC
feature key to return to the call
processing display.
21
External Server Applications
Table 4: IP Phone interactions (Part 2 of 2)
IP Phone feature XSA result
Call Pickup If Call Pickup is configured on one
of the soft keys, then it is not
available while in an XSA session.
This feature can be accessed
during an incoming call, while in
an XSA session, by pressing the
Expand to PC feature key to
return to the call processing
display.
Handsfree When XSA attempts to originate a
call using the Handsfree key on a
telephone that has HFD Class of
Service, the microphone does not
work. If the telephone has HFA
Class of Service, the microphone
does work.
MG 1000B The XSA session is lost when
switching between the main office
and branch office.
Virtual office Only one XSA server is
supported. Even if you are logged
in to a remote switch using Virtual
Office, you are connected to the
local XSA server configured in the
phone when you press the
Expand to PC feature key.
Emergency Services Access When you are in an XSA session,
you can press the Handsfree key,
the Headset key, or lift the
handset to immediately access
call processing services. You
receive dial tone immediately, and
your screen is refreshed to show
the call processing display.
22
Terms you should know
Terms you should know
Attendant
A telephone operator in your organization.
AutoDial
A telephone number programmed on the AutoDial key for
one-touch dialing.
Callers List
A list of all incoming calls (maximum 100 entries).
Calling Party Name Display (CPND)
Information appearing on the LCD screen, such as the caller’s
name and telephone number. The system must have CPND
enabled.
Category 5 (Cat 5)
Balanced 100 Ohm cable and associated connecting hardware
whose transmission characteristics are specified up to 100 MHz.
It is used by 10Base-T, 100Base-T4, and 100Base-TX
installations. The cable normally has four pairs of copper wire.
Category 5 is the most popular cable used in new installations
today.
Communication Server 1000
An office communications system.
Copy key
A fixed key used to copy entries to your Personal Directory from
other lists, such as the Caller List, Redial List, Corporate
Directory, etc.
23
Terms you should know
Date/Time display
The current date and time when the telephone is in an idle state.
Directory key
Enables access to Corporate Directory, Personal Directory,
Redial List, and Callers List.
Directory Number (DN)
A number consisting of one to seven digits for a telephone. Also
known as an extension number.
Expand to PC
A fixed key on your telephone used to access external server
applications such as XSA.
Fastbusy
A signal given when all outgoing lines are busy.
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Fixed key
Any of the hard-labeled keys on your telephone.
Handsfree
A method of conversing with the party on the other end of the line
without lifting your handset.
Flexible Feature Code (FFC)
Specialized codes entered using the dialpad that enable features
(for example, Automatic Wake-Up Call).
24
Goodbye key
A fixed key used to end an active call.
Handsfree
A method of conversing with the party on the other end of the line,
without lifting your handset.
Headset key
A fixed key used to answer a call using the headset.
Hold key
A fixed key used to place an active call on hold.
Information display
Any display of call activity, lists, prompts, and status of calls.
Information line
A 1-line by 24-character area that displays date and time or
application information.
Terms you should know
Interrupted dial tone
A broken or pulsed dial tone you hear when you access some
features on your telephone.
IP Phone Key Expansion Module (KEM)
An optional hardware module that provides additional line
appearances and feature keys to your IP Phone. Up to two KEMs
can be attached to a IP Phone 2004, providing a total of 48 keys.
Message (Inbox)
A soft key that connects to your voice messaging system when
the key is pressed.
25
Terms you should know
Message Waiting indicator/Incoming Call indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Meridian 1
An office communications system.
More..
An option allowing access to the multiple layers of soft keys. Soft
keys are the four keys located directly below the display area.
Mute key
A fixed key used to listen to a caller without transmitting.
Navigation keys
Up/Down and Left/Right keys used to scroll through menus and
lists appearing on the LCD screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied whether (a) the end user lifts up the
handset, (b) the end user presses a line key, (c) the call is
automatically answered at the set, or (d) a line is automatically
selected for an outgoing call.
Outbox/Shift
A fixed key used to switch between two feature key pages to
provide access to an additional six lines/features and an
additional 24 lines on the IP Phone KEM.
Paging tone
A special tone heard when you use the Radio Paging feature.
You hear two beeps followed by dial tone.
26
Terms you should know
Password Admin
A menu used by you and the system administrator to change
your Station Control Password (SCPW).
Personal Directory
A list of user-defined names and numbers (maximum of 100
entries).
Primary directory number
The main extension number on your telephone.
Private line
A feature that can be assigned to your telephone. With this line,
you can reach an outside number without dialing a code to
access an outside line. Internal extensions cannot be dialed from
a private line.
Programmable line (DN)/feature keys (self-labeled)
The six keys located at the sides of the upper area of the display.
Quit key
A fixed key on your telephone that is used to exit applications.
Redial list
A list of previously dialed telephone numbers (maximum 20
entries).
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Secondary Directory Number
A second incoming/outgoing line for your telephone.
27
Terms you should know
Services key
A fixed key used to access options, such as Telephone Options,
Password Admin, Display Network Diagnostics Utilities, Virtual
Office Login, Virtual Office Logout, Test Local Mode, and Resume
Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Soft keys (self-labeled)
A set of keys programmed by your system administrator. These
four keys located directly below the display area have four
programmable layers that layers are accessed through the
More.. key. These keys are also used to configure parameters in
the Telephone Option menu.
Speaker key
A fixed key used to activate Handsfree.
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your telephone and to access your Personal
Directory, Redial List, and Callers List.
Status messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again Active, Ringer is OFF, and Line x Unavailable.
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System or Switch
Your office communications system.
Switchhook
A button that the handset depresses, disconnecting your call
when you replace the handset. When lifted, the handset releases
the switchhook, and you either answer an incoming call or you
receive a dial tone to make a call.
User Interface
Screen displays that interact with the end user as a result of an
action or event.
Volume control bar
A rocker bar you press to increase or decrease the volume of the
ringer, handset, headset, speaker, and the Handsfree feature.
Terms you should know
29
Terms you should know
30
Index
Index
A
Attendant 23
AutoDial 23
C
Call interactions 20
Callers List 23
Calling Party Name Display (CPND) 23
Cat 5 23
Communication Server 1000 23
Copy key 23
D
Date/Time display 24
Directory key 24
Directory Number (DN) 24
E
Expand to PC key 24
External Server Applications
features 10
External server applications 8
establish a session 12, 19
feature interactions 21
finance 14
news 13
F
Fastbusy signal 24
Feature display 24
Finance 14
Fixed key 24
Flexible Feature Codes (FFCs) 24
G
Goodbye key 25
H
Handsfree 25
Handsfree key 24
Headset key 25
Hold key 25
I
Indicator status 26
Information display 25
Information line 25
Interrupted dial tone 25
IP Phone Key Expansion Module
(KEM) 25
L
Local Area Network (LAN) 7
M
Meridian 1 26, 29
Message (Inbox) key 25
Message waiting indicator 26
More key 26
Mute key 26
N
Navigation keys 26
31
Index
News 13
O
Off-hook 26
Outbox/Shift key 26
P
Paging tone 26
Password Admin 27
Personal Directory 27
Primary directory number 27
Private Line 27
Programmable line (DN)/feature
keys (self-labeled) 27
Q
Quit key 27
R
Redial List 27
Ringback/ring tone 27
U
User Interface 29
V
Volume control bar 29
X
XSA 8
call interactions 20
establish a session 12, 19
feature interactions 21
features 10
finance 14
news 13
S
Secondary Directory Number 27
Services key 28
Shared Directory Numbers 28
Soft keys (self-labeled) 28
Speaker key 28
Special dial tone 28
Station Control Password (SCPW)
28
Status messages 28
Switchhook 29
System or Switch 29
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IP Phone
External Server Applications User Guide
Copyright © Nortel Networks Limited 2005
All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves
the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel
(Design mark), SL-1, Meridian 1, and Succession are trademarks of
Nortel Networks.
Publication Number: NN-10300-023
Document Release: Standard 3.00
Date: August 2005
Produced in Canada
Internet address
http://www.nortel.com
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