Avaya IP Phone External Server Applications User Guide

Title page

IP Phone

External Server Applications User Guide

Revision history

August 2005

Standard 3.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

May 2005

Standard 2.00. This document is up-issued to support the IP Phone 2007.

February 2005

Standard 1.00. This is a new document, issued to support the 8.x Firmware Upgrade for IP Phones.

Revision history

About the Nortel IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . 7

External Server Applications . . . . . . . . . . . . . . . . . . . . . . . . . 8

External Server Applications feature support . . . . . . . . . . 10

Using text-based External Server Applications . . . . . . . . 12

Using graphical-based External Server Applications . . . . 19

Call interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Feature interactions with IP Phones . . . . . . . . . . . . . . . . 21

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents

About the Nortel IP Phones

The Nortel IP Phones bring voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Note: Not all features are available on all telephones or all call servers. Consult your system administrator to verify which features are available for your use.

For the basic operation of your IP Phone, consult one of the documents listed in Table 1.

Table 1: IP Phone User Guides

IP Phone User Guide Name

Nortel IP Phone 2001 IP Phone 2001 User Guide

Nortel IP Phone 2002 IP Phone 2002 User Guide

Nortel IP Phone 2004 IP Phone 2004 User Guide

Nortel IP Phone 2007 IP Phone 2007 User Guide

This document focuses on External Server Applications (XSA) and their interactions with IP Phones.

External Server Applications

Use External Server Applications (XSA) to access a variety of HTML, XML, and multimedia-rich applications directly from your IP Phone. These applications reside on an Application Gateway (also known as an External Application Server or XAS).

The following are examples of some applications that can be available on your IP Phone:

• News — Browse and read a variety of news sources and topics.

• Finance — Obtain market indices and stock quotations.

• White Pages — Search for people (by first name and last name), for a business (by name and ZIP code or postal code), or for either by phone number.

• Yellow Pages — Search for businesses by name and ZIP code or postal code.

• Sports — Read the latest sports news.

• Travel — Access flight information through FlightArrivals.com.

• Weather — Check the weather based on ZIP code or postal code.

• Visual Voice Mail — See a visual list of your voice messages; review and respond to them.

Because your system applications can be customized, not all applications, as listed above, are available on all IP Phones. Contact your system administrator with any questions you have regarding the default applications available on your IP Phone. See the appropriate application gateway documentation for further information about the applications available to you.

The application information displays on the LCD screen of your IP Phone. Only one application can be active at a time. While browsing applications, you can make or receive telephone calls. You can use the Expand to PC feature key to toggle between the IP Phone and external text-based applications.

External Server Applications

In addition to text-based external applications, the IP Phone 2007 provides access to graphical-based external applications. An example of an application display is shown in Figure 1.

Figure 1: IP Phone 2007 graphical external application

To access the graphical external applications using an IP Phone 2007, use the following soft keys:

Tap this soft key to access a list of all registered Graphical Applications.

Tap this soft key to access the

Primary Application. This soft key, to the

left of the Graphical Applications soft key, displays the icon associated with the primary graphical application.

Note: Users cannot access both text and graphical external applications on a phone. Consult your system administrator to determine which is configured for your use.

External Server Applications

External Server Applications feature support

Not all IP Phones support the External Server Applications (XSA) features. Table 2 lists the IP Phones and whether they support XSA features.

Table 2: IP Phone support for XSA features

Telephone model Support

IP Phone 2001 Limited

IP Phone 2002 Yes

IP Phone 2004 Yes

IP Phone 2007 Yes

IP Audio Conference Phone 2033

IP Softphone 2050 No

Mobile Voice Client 2050 No

WLAN Handsets 2210 and 2211

The user interface for the IP Phone 2007 is slightly different from the other supported IP telephones. The soft keys (soft-labeled fixed keys) of the IP Phone 2002 and IP Phone 2004 correspond to soft keys on the IP Phone 2007 touch-sensitive screen, as shown in Table 3.

Table 3: IP Phone user interface differences (Part 1 of 2)

IP Phone 2002 IP Phone 2004

Expand to PC key Expand soft key

IP Phone 2007

External Server Applications

Table 3: IP Phone user interface differences (Part 2 of 2)

IP Phone 2002 IP Phone 2004

IP Phone 2007

Navigation keys Navigation keys

Tap a soft key or a menu item (depends on context)

Tap the arrows of the scroll bar

This document describes procedures using the IP Phone 2004 interface. The IP Phone 2004 soft keys correspond to the IP Phone 2007 soft keys, and IP Phone 2007 users can use Table 3 as a guide.

+ 23 hidden pages