Avaya IP Phone 1230 User Guide
Title page
Nortel Communication Server 1000
IP Phone 1230
User Guide
Revision history
October 2009
Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNISt im 4.0 Release 6.0
documentation is also used for Release 5.5.
May 2009
Standard 03.01. This document is up-issued to support Nortel
Communication Server 1000 Release 6.0.
April 2008
Standard 02.01. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 for UNIStim 3.0.
April 2008
Standard 01.09. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5.
Revision history
April 2008
Standard 0.08. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5.
3
Revision history
March 2008
Standard 01.07. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to cont ain upd ates
to the links in the document.
February 2008
Standard 01.06. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to cont ain upd ates
to the images.
January 2008
Standard 01.05. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to cont ain upd ates
to the document.
December 2007
Standard 01.04. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to cont ain upd ates
to the document.
December 2007
Standard 01.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to contain
description of the Copy key.
December 2007
Standard 01.02. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 and to reflect changes
to the images.
December 2007
Standard 01.01. This document is issued to support Nortel
Communication Server 1000 Release 5.5.
4
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 20
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
IP Phone 1230 controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IP Phone 1230 display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 32
Contents
Installing your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . . 33
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 35
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 35
Connecting the power (optional) . . . . . . . . . . . . . . . . . . . . . . . 36
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 37
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 37
Wall-mounting the IP Phone (optional) . . . . . . . . . . . . . . . . . . 38
Customizing your IP Ph one 1230—basic features . . . . . . 39
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 43
5
Contents
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 46
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 46
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 47
Viewing IP Phone information . . . . . . . . . . . . . . . . . . . . . . . . 48
Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 50
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 57
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 58
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring the name display format . . . . . . . . . . . . . . . . . . . 60
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Customizing your IP Phone 1230—advanced features . . . 64
Managing your Station Control Password . . . . . . . . . . . . . . . 65
Configuring an Electronic Lock on your IP Phone . . . . . . . . . 67
Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 69
Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 74
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Operating your IP Phone 1230 . . . . . . . . . . . . . . . . . . . . . . 84
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 104
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 107
Managing calls while away from your desk . . . . . . . . . . . . . 116
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
6
Contents
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 126
Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Call Override features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Using Centrex services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 143
Troubleshooting your IP Phone 1230 . . . . . . . . . . . . . . . . 150
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
IP Phone 1200 LCD Expansion Module . . . . . . . . . . . . . . 156
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
7
Contents
8
Welcome
Welcome
Your IP Phone 1230 brings voice and data to your desktop. The IP Phone
1230 can directly connect to a Local Area Network (LAN) through an
Ethernet connection.
This guide contains the following topics:
• “Using your IP Phone 1230” on page 25
• “Installing your IP Phone 1230” on page 33
• “Customizing your IP Phone 1230—basic features” on page 39
• “Customizing your IP Phone 1230—advanced features” on page 64
• “Operating your IP Phone 1230” on page 84
• “Troubleshooting your IP Phone 1230” on page 150
• “IP Phone 1200 LCD Expansion Module” on page 156
In this guide, self-labeled line or programm abl e fe at ur e key labe ls ar e
displayed beside the keys, and context-sen sit ive so ft ke y labe ls ar e
displayed directly above the keys.
Figure 1 on pa ge 9 shows the key labels.
Figure 1: Programmable feature keys and context-sensitive
soft keys
9
Welcome
Feature overview
Your IP Phone 1230 supports the following features:
• four context-sensitive soft keys (self-labeled)
Note: Context-sensitive soft keys are Nortel Communication Server
dependent. Some IP Phones are not configured to support contextsensitive soft key functionality. Contact your system administrator for
further details.
• six specialized fixed keys
-Quit
- Directory
- Message (Inbox)
- Redial
- Services
- Conference
• six fixed call-processing keys
-Mute
- Handsfree
- Goodbye
- Applications
- Headset
-Hold
• wall-mountable
• LCD display screen
• high-quality speaker phone
• volume control keys to adjust the ringer, speaker, handset, and
headset volume
• hearing aid compatibility
• Second Page Functionality to access a second page of features using
the left and right keys
• 20 programmable feature keys:
- ten keys for user-defined feature key labels
10
Welcome
- ten lines/features you can access through Second Page
Functionality
• headset jack
• handset jack
• 10/100 Ethernet ports
- one Ethernet port for LAN connection
- one Ethernet port for optional PC connection
• Power over Ethernet (PoE) or power through a supported AC adapte r
• support to Network Diagnostic Utility
• Accessory Expansion Module (AEM) port to connect the Expansion
Module
Figure 1 on pa ge 9 shows the IP Phone 1230.
11
Welcome
Figure 2: IP Phone 1230
12
Regulatory and safety information
Regulatory and safety
information
This equipment has been tested and complies with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits provide
reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio freq uency en er gy
and, if not installed and used according to the instructions, can cause
harmful interference to radio communications. However, there is no
guarantee that interference cannot occur in a particular installation. If this
equipment causes harmful interference to radio or television reception,
which you can determine by turning the equipment off and on, you are
encouraged to try to correct the interference by performing one or more of
the following measures:
• Reorient or relocate the receiving antenn a.
• Increase the distance between the equipmen t and receiver.
• Connect the equipment into an outlet on a circuit dif ferent from tha t to
which the receiver is connected.
• Consult the dealer or an experienced technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings
• This is a Class B product. In a domestic environment this product can
cause radio interference; in which case, you must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
cannot cause interference, and (2) this device must accept
interference, including interference that can cause undesired
operation of the device.
13
Regulatory and safety information
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Safety - Part 1:
General requirements
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community
Australia/New
Zealand
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
EN 60950-1
+A11
AS/NZS
60950.1:2003
ITE equipment - Safety - Part 1:
General requirements
Safety of Information
Technology Equipment
Table 1 on page 14 shows the EMC compliance for various jurisdictions
Table 1: EMC compliance for various jurisdictions (Part 1 of 2)
Jurisdiction Standard Description
United
States
FCC CFR 47
Part 15
Class B Emissions: FCC Rules for
Radio Frequency Devices
Canada ICES-003 Class B Emissions: Interference-
Causing Equipment Standard:
Digital Apparatus
Australia/
New Zealand
CISPR 22 Class B Emissions: Information
technology equipment - Radio
disturbance
14
Regulatory and safety information
Table 1: EMC compliance for various jurisdictions (Part 2 of 2)
Jurisdiction Standard Description
European
Community
EN 55022 Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024 Information technology equipment
- Immunity characteristics
Limits and methods of
measurement
EN 61000-3-2 Limits for harmonic current
emissions (equipment input
current <= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with rated
current <= 16 A
Japan VCCI Regulations for voluntary control
measures.
Table 2 on page 15 shows the Safety compliance for various jurisdictions.
Table 2: Safety compliance for various jurisdictions
(Part 1 of 2)
Jurisdiction Standard Description
United
States
UL 60950-1 Safety of Information Technology
Equipment
15
Regulatory and safety information
Table 2: Safety compliance for various jurisdictions
(Part 2 of 2)
Jurisdiction Standard Description
Canada CSA 60950-1-03 Safety of Information Technology
Equipment
European
Community
Australia/
New Zealand
EN 60950-1 ITE equipment - Safety - Part 1:
General requirements
AS/NZS
60950.1:2003
Safety of Information Technolo gy
Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directi ve 1999/5/EC. You can obtain a copy
of the Declaration from www.nortel.com/corporate/community/
environment/life_cycle/declarations.html or Nortel Networks GmbH
address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.
Table 3 on page 16 lists EMC compliance for various jurisdictions
Table 3: EMC compliance (Part 1 of 2)
Jurisdiction Standard Description
United States FCC CFR 47
Part 15
Class A Emissions: FCC Rules for
Radio Frequency Devices (see
Notes 1 and 2)
16
Regulatory and safety information
Table 3: EMC compliance (Part 2 of 2)
Jurisdiction Standard Description
Canada ICES-003 Class A Emissions: Interference-
Causing Equipment Standard:
Digital Apparatus
Australia/New
Zealand
AS/NZS 3548
CISPR 22
Class A Emissions: Information
technology equipment - Radio
disturbance
European
Community
EN 55022 Class A Emissions: Information
technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of
measurement
EN 61000-3-2 Limits for harmonic current
emissions (equipment input current
<= 16 A per phase)
EN 61000-3-3 Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with rated
current <= 16 A
Note 1: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, m ay ca us e ha rm fu l
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
17
Regulatory and safety information
the user will be required to correct the interference at his own
expense.
The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the
user’s authority to operate the equipment
• Reorient or relocate the receiving antenn a.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note 2: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment
This Class A digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada
Warnings:
• This is a Class A product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device mus t acce p t any
interference, including interference that may cause undesired
operation of the device.
• Privacy of communications may not be ensured when using this
telephone.
• Use the following procedure to prevent radio interference to the
licensed service, this device must be operated indoors only and
should be kept away from windows to provide maximum shielding.
Table 4: Safety standards
Jurisdiction Standard Description
United States UL 60950-1 ITE equipment - Saf et y - Part 1:
General requirements
18
Regulatory and safety information
Table 4: Safety standards
Jurisdiction Standard Description
Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community
Australia/New
Zealand
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
AS/NZS
60950.1:2003
Safety of Information Technology
Equipment
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Nortel Networks GmbH address:
Ingolstaedter Strasse 14-18, 80807 Munich Germany
19
Regulatory and safety information
DenAn regulatory notice for Japan
Connecting Power
Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP
Group Inc. Model: FSP025-1AD207A) with the IP Phone.
Connecting to the Local Area Network
Severe damage to your IP Phone can occur if you plug the phone into an
ISDN connection. Consult your system administrator to ensure you plug
your IP Phone 1230 into a 10/100 BaseT Ethernet jack.
Operation
The earpiece and mouthpiece of the handset can attract and retain small
objects.
20
Regulatory and safety information
Location
Nortel recommends that you install your IP Phone 1230 away from direct
sunlight.
21
How to get help
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the
Nortel Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge
Base for answers to technical issues
• sign up for automatic notification of new software and documentation
for Nortel equipment
• open and manage technical support cases
Getting Help over the phone from a Nortel Solutions
Center
If you do not find the required information on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can obtain help
over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the
telephone number for your region:
www.nortel.com/callus
Getting Help from a specialist by using an Express Routing
Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to
22
How to get help
www.nortel.com/erc
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or an authorized reseller, contact the technical support staff of
the distributor or reseller.
23
How to get help
24
Using your IP Phone 1230
Using your IP Phone 1230
After you familiarize yourself with the IP Phone 1230 features, you can
start to use the IP Phone. This section describes how to use the IP Phone
1230.
Getting started
The following section introduces the important details of the IP Phone
1230. Carefully read every section before you operate the new IP Phone
1230.
• “Before you begin” on page 25
• “IP Phone 1230 controls” on page 26
• “IP Phone 1230 display” on page 31
• “Installing your IP Phone 1230” on page 33
Before you begin
Take the appropriate precautionary measures before you connect the IP
Phone 1230.
CAUTION
Consult your system administrator to
ensure that you plug your IP Phone into a
10/100BaseT Ethernet jack. To avoid
severe damage to your IP Phone, do not
plug your IP Phone 1230 into a regular
phone jack.
CAUTION
Use your IP Phone 1230 only in an indoor
environment.
25
Using your IP Phone 1230
M
IP Phone 1230 controls
This section describes the controls on the IP Phone 1230. Depending on
your geographic region, the IP Phone 1230 includes key caps with
English text labels. In this document, text in parentheses indicates the
labels that appear on the key caps; for example, (Services).
Fwd..
Context-sensitive soft keys are below the
LCD. The soft key label is dynamic and
depends on the active feature. The label
length is a maximum of six characters.
Fwd
ore..
A triangle before a soft key label, indicates
the feature is active.
Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).
The ten keys on either side of the LCD are
self-labeled line or programmable feature
keys, with labels on the LCD. These keys
also function as line (DN) keys. Press the
Left or Right arrow keys to access the
second page of feature keys. This feature is
called Second Page Functionality.
A steadily lit icon beside a line (DN) key
indicates the line is active. A flashing icon
indicates the line is on hold. When a call
arrives on a DN key which is not on the
currently displayed page of keys, the IP
Phone automatically displays the page with
the active key.
26
Using your IP Phone 1230
A steadily lit icon beside a feature key
indicates the feature is active. A flashing icon
indicates the feature is being programmed.
When a call arrives on a feature key that is
not on the currently displayed page of keys,
the IP Phone automatically displays the page
with the active key.
(Volume +)
(Volume -)
(Mute)
(Handsfree)
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and Handsfree features. Press the
upper button to increase the volume, and
press the lower button to decrease the
volume.
Press the Mute key to listen to the calling
party without transmitting voice from your IP
Phone. Press the Mute key again to return to
a two-way conversation. Mute key
functionality applies to handsfree, handset,
and headset modes.
The Mute indicator LED, embedded in the
Mute key, flashes to indicate that you have
muted the sound.
Press the Handsfree key to activate
handsfree mode.
Note: The Handsfree LED indicator, on the
Handsfree key, lights to indicate that
Handsfree is in use.
27
Using your IP Phone 1230
Use the Navigation keys to scroll through
menus and lists that appear on the LCD
screen. The outer part of this key cluster is
used for up, down, left, and right
movements.
Use the Up and Down keys to scroll up and
down the menu, and the Left and Right keys
to position the cursor. In some dialog boxes
that appear on your IP Phone, you can also
use the Left and Right keys to select
editable fields. Press the Right key to select
the field below the current selection, or the
Left key to select the field above the current
selection.
Press the Enter key, at the center of the
navigation key cluster, to confirm menu
selections.
In most menus, you can use the Enter key
instead of the Select or OK soft key.
28
(Hold)
(Applications)
Press the Hold key to place an active call on
hold. Press the Hold key again or press the
flashing line (DN) key to return to the caller
on hold.
Press the Applications key to access
external server applications.
(Headset)
(Goodbye)
Using your IP Phone 1230
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, embedded in
the Headset key, lights to indicate that the
headset is in use.
Press the Goodbye key to end an active
call.
When a message is waiting, or there is an
incoming call, the red Message
Waiting\Incoming Call Indicator LED at
the top center of the IP Phone flashes. The
flash cadence for each alert is different.
Press the Conference key to initiate
conference.
(Quit)
Press the Quit key to exit an active menu or
dialog box. The status of the active call
remains unaffected if you press the Quit key.
Press the Redial key to access the redial
list.
Press the Message key to access your voice
mailbox when the message waiting indicator
flashes.
29
Using your IP Phone 1230
(Directory)
(Services)
Press the Directory key to access directory
services.
Press the Services key and use the
navigation keys to access the following
items:
• Telephone Options
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local dialpad tone
— Telephone Information
— Diagnostics
30
— Call Log Options
— Ring type
— Call Timer
— On-hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad
— Caller ID display order
— Normal mode indication
• Password Admin
— Station Control Password
Loading...