Avaya 1250.225 User Guide

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Avaya 1250/2250 Attendant Consoles User Guide

Avaya Communication Server 1000

Release 7.5

Document Status: Standard Document Number: P0834426 Document Version: 02.01 Date: November 2010

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Notices

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Information regarding

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Contents

Introduction 1

Your Meridian 1 attendant console 1 Dial pad 7 The Options menu (Avaya 2250 Attendant Console) (4 line mode) 20 The Options menu (M1250) (4 line display) 25 Setting the buzz tone 27 The Options menu (Avaya 2250 Attendant Console only) (2 line display) 31 Using features 37 Before you start 38

Basic call processing 41

Answering a call 41 Extending a call to an idle extension 42 Extending a call to a busy extension (with Camp-on) 43 Extending a call to a busy extension (with Hold) 44 Holding a call on a lpk key 45 Parking a call 47 Timed recall from an unanswered extended call 48 Timed recall from an unanswered parked call 49 Recall from an extension using LINK or ATT RECALL 50 Recall from an extension using Transfer 51 Recall from an extension using Conference 52 Recall to Same Attendant 53 Calling an extension 54 Calling an outside number 55 Trunk-to-trunk call 56 Through-dialing 57 Setting up a conference call 58 Calling another attendant 60 Transferring a call to another attendant 61 Break-in (post-dial) 62 Break-in (pre-dial) 64 Break-in (busy verify) 66 Sending a warning tone to an extension in line lockout 68 Requeueing a call to the next available attendant 69 Timed Reminder Recall 70 Centrex/Exchange Line Switchhook Flash 71

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Contents

Remote Call Forward 72 Call Forward/Hunt Override 75 Recovery on Misoperation of Attendant Console 76

Convenience features 77

End-to-end signalling 77 Storing an Auto Dial number 78 Calling an Auto Dial number 80 Barge-in 81 Busy Verify 84 Attendant Monitor 86 Setting up Do-Not-Disturb 92 Canceling Do-Not-Disturb 94 Overriding Do-Not-Disturb 96 Testing Do-Not-Disturb 97 Tracing a malicious call 98 Do Not Disturb 99 Night Service 100 Turning Night Service on and off 102 Enhanced Night Service 103 Turning Enhanced Night Service on and off 105 Controlling DID routes 106 Paging 108 Radio Paging - Automatic post-selection 109 Radio Paging - Manual pre-selection 110 Radio Paging - Manual post-selection 112 Radio Paging - Automatic pre-selection 113 Position Busy 114 Speaking privately (Splitting) 115 Storing a Speed Call number 117 Calling a Speed Call number 119 Storing a Stored Number Redial number ahead of time 120 Storing a Stored Number Redial number during a call 121 Redialing a stored number 122 Displaying and changing the Night Service option number 123 Enhanced Secrecy 124

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Contents

Automatic Wake-Up 126

Programming a wake-up call 126 Canceling a wake-up call 128 Unanswered wake-up calls 129 Making a VIP wake-up call 130

Centralized Attendant Service (CAS) 131

Answering a call to a remote console 131 Extending a call to an idle remote extension 132 Remote recall 133 Extending a call to a busy remote extension 134 Putting a call on silent hold 135 Transferring a recall to another remote extension 136

Charge 137

Entering an account number after dialing a call 137 Calling Party Number 138 Metering calls 139 Answering meter recalls 140

Network Attendant Service (NAS) 141

Answering a call from a remote console 141 Extending a call to an idle remote extension 143 Remote recall 144 Extending a call to a busy remote extension 145 Transferring a call to another remote extension 146

Networking (ESN, ISDN) features 147

Extending a call—Off-Hook Queuing 147 Expensive Route Warning Tone 148 Charge Account 149 Authorization code 150 Network Speed Call 151 Routing control 152

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Contents

Message Center 153

Taking a message 153 Delivering a message 155 Checking the status of a MSG WAITING signal 157

Supervisory features 158

Supervisory mode 158 Monitoring other attendants 159 Calling an attendant 160 Transferring a call to an attendant 161 Supervisory assistance 162

Index 163

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Introduction

Your Meridian 1 attendant console

Your Meridian 1 attendant console is the leader in call-processing technology. You will find that it’s easy to operate, because for every situation, there’s a straightforward procedure to follow.

There are well over a hundred call-processing features available to the Meridian 1 system. Your system will have many of them, but not all, because some won’t be needed by your organization. To help you find what you need, the features are grouped according to function.

This guide outlines the situations you could run into, and explains how to handle each one. Check which features your organization uses. Then use the guide for reference, to brush up on a procedure that you use only once in a while, or to learn new ones when the changing needs of your organization result in newly installed features. There’s also a handy quick-reference card to help you provide fast and efficient service.

Note:

Not all features described in this user guide are available in your area. Contact your

system administrator for details concerning features available to you.

M1250 or Avaya 2250 Attendant Console

The display screen is at the top of the console. You can tell which model console you have by looking at the display screen:

The Avaya 2250 Attendant Console reads “Meridian 1” on the first line of the display screen, along wityhhh with the date and time.

The M1250 attendant console has only the date and time on the first line of the display.

The M1250 and Avaya 2250 Attendant Consoles are virtually the same in operation. Differences between the two consoles are noted where applicable.

Directly below the display screen is a horizontal row of eight keys, the dial pad, and a volume control. To the left and right of these, you’ll see five columns of keys with indicators. We’ll go through these, in this order, to give you some important background information.

This document is based on X11 release 21 software.

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Introduction

The display

The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can choose from a number of options to have information on the display screen presented in the manner you like best. (See “Options menu.”)

The display screen has four lines: Line 1 displays the date and time. You can choose the format of their presentation using the Options

menu. Line 2 gives information about the source of a call. The source information may include the number of the

extension from which the call is placed, the name of the person who is calling, and the trunk line number for a call from outside the system. You may also see a code for the reason you received the call (these abbreviations may vary):

— CFWD for a call that has been automatically routed to you from an extension that has been

programmed to forward all calls to you (Call Forward All Calls)

— CFNA for a call that has been automatically routed to you from an extension that has been

programmed to forward calls to you when there is no answer (Call Forward No Answer)

— HUNT for a call that has been automatically routed to you from an extension that has been

programmed to forward calls to you when it is busy (Call Forward Busy), or that has been routed to you through a hunt chain (Hunting).

Line 3 gives information about the destination of a call. The destination information can include the number dialed, the name of the person whose extension you dialed, and the trunk and other access codes.

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Line 4 gives information about the console itself. It tells you when there are calls waiting in the queue, whether the console is idle, active, or in position- busy or night-service mode, and when the equipment fails.

— The MJ message means that the system has detected a major malfunction which does not permit

normal call processing. If this happens, repair service should be notified at once.

— The MN message means that the system has detected a minor malfunction which does not affect

normal call processing. If this message remains on for longer than 30 minutes, repair service should be notified.

— The EMERGENCY message shows that the emergency transfer switch has been turned on.

When you dial a number, it shows up on the display screen. For some procedures, you will use the asterisk ( * ) or the octothorpe ( # ), which appears as an H on the M1250 attendant console.

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Introduction

The two-line display (if selected on Avaya 2250 Attendant Console)

The display is at the top of the console. It has hinges, so you can tilt it to the angle you like. You can choose from a number of options to have information on the display presented in the manner you like best. (See “The Options menu”.)

When you dial a number, it shows up on the display. For some procedures, you will use the asterisk ( * ), which appears as a space, or the octothorpe (#), which appears as an H.

When your telephone is idle…

When your telephone is idle, the display looks something like this:

01-01-91 05:35:39PM [S] MJ (STATUS) C/H CW

The first line of the display shows the date and time. You can choose the format of their presentation in the Options menu.

The second line of the display gives information about the console itself: The [S] appears when the console is in shift mode.

The next field on the display indicates the alarm status of the system. The following alarms are presented on the display:

— MJ means that the system has detected a major malfunction which does not permit normal call

processing. If this happens, notify repair service at once.

— MN means that the system has detected a minor malfunction which does not affect normal call

processing. If this message remains on for longer than 30 minutes, notify repair service.

The (STATUS) field indicates the current status of the console: — IDLE is displayed when the console is in idle mode.

— BUSY is displayed when the console is in Position Busy mode. — NIGHT is displayed when the console is in Night Service mode. — EMERGENCY is displayed when the emergency transfer switch has been turned on.

The next field shows whether the console is set for Centralized Attendant Service. This is set using the horizontal row of keys below the display.

The CW indicates whether you have any calls waiting.

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Introduction

When you have a call in progress…

When you have a call in progress, the display looks something like this:

DN CPND CW<> DN CPND STATUS<>

The first line gives information about the source of the call. The source information may include the number of the extension that placed the call, and the name of the person who is calling, or the trunk line number for a call from outside the system. If you’ve chosen P.R.C., Taiwan or Korean as the language for your display, this information can only be displayed in English. You may also see a code for the reason you received the call (these abbreviations may vary):

— CFWD for a call that has been automatically routed to you from an extension that has been

programmed to forward all calls to you (Call Forward All Calls).

— CFNA for a call that has been routed to you from an extension that has been programmed to

forward calls to you when there is no answer (Call Forward No Answer).

— Hunt for a call that has been automatically routed to you from an extension that has been

programmed to forward calls to you when it is busy (Call Forward Busy), or that has been routed

to you through a hunt chain (Hunting). The CW in the upper right indicates whether you have any calls waiting. The second line gives information about the destination of a call and the console status.

• • • • 4 • • • •

The destination information can include the number dialed, and the name of the person whose extension you dialed or the trunk and other access codes. If you‘ve chosen P.R.C., Taiwan or Korean as the language for your display, this information can only be displayed in English.

The console status can be:

— IDLE when the console is in idle mode. — ACTIVE when the console is busy on a call. — BUSY when the console is in Position Busy mode. — NIGHT when the console is in Night Service mode.

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Introduction

Reading the display on 4 line display

If the source information is too long to fit on Line 2, an arrow appears in either the upper right or upper left corner of the display.

If the destination information is too long to fit on Line 3, an arrow appears in either the lower right or lower left corner of the display.

To see the rest of the information, use the console control keys to scroll through it. The console control keys are the four middle keys in the horizontal row right under the display:

How to read the display

1. Press for Line 2.

Press for Line 3.

2. Press to move towards the beginning of the number.

3. Press to move towards the end of the number.

Reading the display on 2 line display (Avaya 2250 Attendant Console only)

If the source or destination information is too long to fit on the line, an arrow appears on the right side of the display. To see the rest of the information, use the console control keys. The console control keys are the four middle keys in the horizontal row right under the display:

1. Press to select Line 1.

Press to select Line 2.

2. Press to move towards the beginning of the display.

3. Press to move towards the end of the display.

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Introduction

Alternating between the idle and active call display

When you have no calls in progress, you can alternate between the idle display and the active call display by pressing the and keys.

From the idle display, press the key to show the active call display; from the active call display,

press the key to show the idle display.

You need to have the active call display showing when you want to:

Note:

— Store an auto-dial number — Store a speed-call number — Store a Stored Number Redial number ahead of time

• • • • 6 • • • •

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Introduction

The horizontal keystrip

Directly below the display screen is a horizontal row of keys. They are:

C/H

Centralized Attendant Service — If you are the attendant at a remote location, pressing this key automatically reroutes calls to a CAS attendant at the main location. If you are a CAS attendant at the main location, this key enables you to get a dial tone from a remote location to extend a call there.

Position Busy/Night Service — In normal mode, this key enables you to prevent calls from being routed to your console. Used with the SHIFT key, this key enables you to set up or alter Night Service-connections and put the whole system in Night Service.

Signal Source/CGM — In normal mode, it enables you to recall the caller, or signal an extension for busy verification purposes. Used with the SHIFT key, when the console is idle, it enables you to scroll through screens on the Busy Lamp Field/Console Graphics Module.

Signal Destination/Mode — In normal mode, it enables you to recall the called party. Used with the SHIFT key, when the console is idle, it enables you to return to the Main menu of the Busy Lamp Field/Console Graphics Module.

Dial pad

Under the horizontal keystrip and the display screen is the 12-key pushbutton dial pad. All extension and trunk line calls are made using the dial pad. The asterisk ( * ) and the octothorpe ( # ) are also used in some console operations, for example, when storing a number for speed calling or placing a group of extensions in Do-Not-Disturb mode.

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Introduction

Volume control

Under the dial pad is a volume control which enables you to adjust the volume of peoples’ voices.

Keys with indicators

The next section provides an explanation of the keys with indicators you find on your console. Remember, your Meridian 1 system may not have all of the features described in this guide, and therefore may not have all of the operating keys and indicators listed here. Indicators come on, flash at different speeds, and go off at various points during a procedure to indicate something important. The meaning of the activity of an indicator depends on the situation.

Vertical keystrip 1: Trunk Group Busy keys

• • • • 8 • • • •

At the far left, you will find a row of ten Trunk Group Busy keys and indicators. The Trunk Group Busy keys enable you to deny users access to trunk groups from 0 to 9 (0 to 7 on the

M1250) and have calls to those trunk groups sent to your console instead. The trunk group indicators show the status of each group of trunks:

steadily lit — You have busied out all trunks in the group by putting the console into shift mode, and then pressing the Trunk Group Busy key. With the console in SHIFT mode, press the Trunk Group Busy key again to turn the indicator off and permit access to the trunk group.

flashing — All trunks in the group are busy.

Your console may be set up so that the two leftmost rows of keys with indicators act as

Note:

incoming call indicator (ICI) keys in regular mode, and as Trunk Group Busy keys in shift mode. In this case, the right-pointing half-diamond indicators correspond to the ICIs, while the left-pointing half-diamond indicators correspond to the trunk groups.

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Introduction

Vertical keystrip 2: Incoming Call Identification keys

The next row contains ten Incoming Call IIndicator (ICI) keys and indicators. These identify the type of call coming to your console, such as internal, external, WATS, tie trunk, and so on. All incoming calls are automatically queued in the order of their arrival, and the appropriate ICI indicators go on. For instance, when a WATS call comes in, the WATS ICI indicator goes on.

The first call arriving at an idle console is shown by the appropriate ICI indicator. All subsequent calls are shown by the calls waiting (CW) display message only, until the first call is released. ICI indicators for each type of call in the queue then go on. When several calls are presented to the idle console at the same time, the first call in the queue is automatically routed to an idle loop key (lpk). To answer this call, you press the loop key. All ICI indicators, except the one for the call you have answered, go off. The calls waiting message shows that there are calls queued. When you release from the first call, the queued calls are shown by the appropriate ICI indicators.

You can answer every call in the queue in order, by using the Ioop keys, or you can give preference to a certain type of call, using the ICI keys. For example, to answer a WATS call before you answer the other calls, press the WATS ICI key. All other ICI indicators go off, and the WATS call is established.

Besides telling you the nature of a call, the ICI indicator also gives you an idea of the number of calls of that type that are queued and how long the calls have been queued:

steadily on — One call has been queued for less than 20 seconds. flashing — Two or more calls are queued, or one call has been queued for more than 20 seconds.

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Introduction

The assignment and positioning of the ICI keys within the keystrip is flexible. Any of the following call types may be assigned to any of the ICI keys:

Call Forward No Answer

The call has been automatically routed to you from an extension that has

C. fwd. N.A.

Call Forward Busy

C. fwd. busy

Foreign Exchange

Interpositional Call

inter pos. C.

Intercept

intcpt

been programmed to forward calls to you when there is no answer.

The call has been automatically routed to you from an extension that has been programmed to forward calls to you when it is busy.

The call is on a Foreign Exchange (FX) trunk.

The call is from another attendant at your location.

The call is from

— a restricted or semi-restricted extension attempting to make a

call that is not allowed

— a caller encountering equipment or dialing irregularities – a

caller who has dialed an extension which is in Do-Not-Disturb mode

— a caller who has dialed the access code for a trunk group which

is busy

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Introduction

Listed Directory Number

l. d. no.

Message Center

msg. ctr.

Recall

recall

The call is to a number for your organization as found in the public telephone directory. Up to four listed directory numbers can be assigned to your console. If you are answering calls for more than one organization, this key shows which organization is being called.

X11 Release 20 and later allows up to six LDNs. Previous releases allow up to four.

A caller wants to leave or retrieve a message. This indicator appears only on consoles equipped with Message Center features.

A call that you have put through to an extension that is busy or does not answer within a set time (usually 30 seconds), is returned to you. The recall ICI can also indicate a call from an extension user who has activated the Attendant Recall feature.

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Introduction

Remote

remote

Fully Restricted

rest "0"

Unrestricted or Semi-restricted

"0"

Tie

tie

The call is from a remote location and has been routed over a release link trunk. This indicator appears only on consoles equipped with Centralized Attendant Service (CAS) features.

The call is from a fully restricted extension. A person using a fully restricted extension can place calls to, and receive calls from other extensions and the attendant. A fully restricted extension is denied access to all incoming and outgoing trunk lines. Incoming calls for a fully restricted extension come to the attendant, who then extends them.

The call is from an unrestricted or semi-restricted extension. An unrestricted extension user can place and receive all types of calls. A semi- restricted extension user can place calls to other extensions, and can place calls to the public network with the assistance of the attendant.

The call is on a Tie trunk.

• • • • 12 • • • •

Wide Area Telephone Service

The call is on a Wide Area Telephone Service (WATS) trunk.

wats

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Introduction

Vertical keystrip 3: loop pickup and release keys

The third row from the left holds these keys with indicators:

Loop Pickup

Enables you to answer or place a call. There are six loop pickup keys,

lpk

Release

RLS

labeled lpk 0 through lpk 5. A source (S) and destination (D) indicator appears beside each lpk key.

Enables you to release a call from the console, freeing the console to take other calls.

• • • • 13 • • • •

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Introduction

Vertical keystrip 4: fixed feature keys

This is what you will find in the second row of keys from the right:

Exclude Source

Enables you to speak to the called party without the caller hearing.

excl. src.

Exclude Destination

Enables you to speak to the caller without the called party hearing.

excl. dest.

Release Source

Enables you to release the caller from a call.

RLS src.

• • • • 14 • • • •

Release Destination

RLS dest.

Enables you to release — a called party, unanswered ringing, or a busy signal

— an extension requesting a transfer — the equipment, if you misdial

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Introduction

Conference 6/BLF In normal mode, it enables you to establish a conference call of up to six

conf. 6/BLF

Shift

SHIFT

Note:

The SHIFT key and console control keys used together enable you to access the Options menu, to raise and lower the volume of the buzz tone, and to open the Diagnostics menu. (The Diagnostics menu is used by the system installer or repair technician.)

Once in shift mode, pressing

opens the Options menu,

parties, including yourself. A maximum of two trunks can be in the conference at any one time. In shift mode, when the console is idle, this key allows you to input information from the dial pad to the Busy Lamp Field/Console Graphics Module.

This can also apply to 3-party conference.

Enables you to access trunk group keys either to busy them or to free them. From regular mode, press SHIFT to change to shift mode. When in shift mode, the SHIFT key indicator is on. Press SHIFT again to return to regular mode.

Hold

turns the buzz tone volume down,

turns the buzz tone volume up, and

selects the Diagnostic menu.

Enables you to hold a call at your console.

HOLD

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Introduction

Vertical keystrip 5: programmable feature keys

The rightmost keystrip contains ten feature keys. These keys are programmed to suit the needs of your organization. Read the descriptions below for the keys you see on your console:

Auto Dial

Enables you to program a phone number that will be dialed automatically

auto D.

Automatic Wake-Up

A. wake up

Barge-In

barge in

by the system when auto D. is pressed.

Enables you to set up and cancel automatic wake-up calls.

Enables you to verify the status—idle or busy—of any trunk or special service access line.

• • • • 16 • • • •

Break-in

bki

Busy Verify

busy ver.

Enables you to enter an existing connection to offer a call or relay an important message (international use only).

Enables you to verify the status—idle or busy—of any extension.

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Introduction

Calling Party Number

call pty. no.

Call Park

call park

Charge

charge

DID route control

drc

Display Calls Waiting

disp. c.w.

Enables you to record the calling party number on an incoming collect call or to assign a special billing code to an incoming collect call.

Enables you to place a call on hold without occupying a loop key on your console.

Enables you to enter a charge account number for a call going out through your console.

Enables you to direct calls coming in on DID trunks either to a set of extensions considered to be night destinations, or to normal extensions.

Enables you to display the number of calls waiting to be answered at the console.

Display Destination

disp. dest.

Display Source

disp. src.

Do-Not-Disturb Group

dnd. group

Enables you to display the phone number of a called party.

Enables you to display stored numbers associated with Auto Dial, Speed Call, and Night Service.

Enables you to place a predefined group of extensions in Do-Not-Disturb mode.

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Introduction

Do-Not-Disturb Individual

dnd. ind.

Malicious Call Trace

call trac

Message Cancellation

msg. canc.

Message Indication

msg. indic.

Meter

meter

Enables you to place an individual extension or a predefined group of extensions in Do-Not-Disturb mode.

Enables you to trace a nuisance call.

Enables you to turn off the message waiting signal at an extension after you have delivered the message for that extension.

Enables you to turn on the message waiting signal at an extension for which a message has been taken.

Enables you to flag outgoing calls as metered calls, for billing and other administrative purposes (international use only).

• • • • 18 • • • •

Paging

page

Routing Control

R. control

Enables you to connect to your organization’s paging equipment. Press the key for the duration of your announcement.

Enables you to change extension users’ access to the network. When turned on, user access to the network is usually more restricted.

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Introduction

Speed Call

Enables a previously stored phone number of up to 31 digits to be dialed

S. call

Stored Number Redial

snr.

Emergency transfer switch

The emergency transfer switch is located on the underside of your console. When turned on, incoming calls from selected trunks are presented to preselected telephones instead of your console. Use this switch only during an emergency when these telephones must have direct access to dedicated trunks.

Backlighting switch

The backlighting switch is located on the left side of your console. When turned on, contrast on the display screen is increased due to lighting of the background. Use this switch when you are having trouble seeing the display or indicators, because of glare caused by the sun, or because the lights in the room are dim.

Adjustable stand

The console may have a stand. You can adjust the angle of the console by tilting the stand into one of nine positions.

by the system automatically, after you have keyed in the appropriate one-, two-, or three-digit code. This key also enables selected attendants to assign codes to the stored phone numbers.

Enables you to store a phone number (up to 31 digits) during a call setup, during the call itself, or ahead of time for later use. The number can then be dialed just by pressing snr.

Headset and handset operation

You can operate your console with a handset, or, if you prefer to keep your hands free, a headset can be used. You can plug the headset or handset into either side of the console. Make sure you plug it in right side up, or callers won’t be able to hear your voice.

Busy Lamp Field/Console Graphics Module

An optional Busy Lamp Field/Console Graphics Module (BLF/CGM) may be attached to the back of the console.The BLF/CGM shows you the busy/idle status of extensions within the system. It also has a variety of graphics and text capabilities.

Display backlight power supply option

An optional 16V dc Power Supply may be installed at the MDF to enhance the display backlight brightness to provide optimum quality on the display readability.

• • • • 19 • • • •

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Introduction

The Options menu (Avaya 2250 Attendant Console) (4 line mode)

The Options menu on the Avaya 2250 Attendant Console gives you the opportunity to set a number of display and console features to suit your preferences. It offers these choices:

— set display-screen contrast — set buzz tone — set language — set time and date format — set key clicking — set calls waiting options

While the Options menu is being used, the console puts itself in Position Busy mode, so that no calls interrupt you. In Position Busy mode, calls that would normally ring at your console are directed to other consoles. If yours is the only console, the system goes into Night Service.

Opening the Options menu

To open the Options menu, press SHIFT and . You see the menu on the display screen, which looks like this:

OPTIONS MENU:

1. CONTRAST 2. BUZZ TONE 3. LANGUAGE

4. DISPLAY 5. KEYCLICK 6. CW # <exit>

• • • • 20 • • • •

Closing the Options menu

To close the Options menu, press #. The console remains in position-busy mode. Now let’s look at the screens you see when you select each of the options from the menu.

Setting the display-screen contrast

If you press 1 on the Options menu, you see this screen:

SET CONTRAST

1. + 2. –

# <exit>

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Introduction

There are 16 levels of contrast between the characters you see on the screen and the background. Press 1 to increase the contrast.

Press 2 to decrease the contrast. Press # to return to the Options menu.

Setting the buzz tone

If you press 2 on the Options menu, you see this screen:

SETTING BUZZ TONE

1. ON 2. OFF 3. PITCH +

4. PITCH – 5. VOLUME + 6. VOLUME – # <exit>

Press 1 to hear a non-stop buzz for pitch- and volume-setting purposes. Then use 3 and 4 to raise and lower the pitch of the buzz. Use 5 and 6 to raise and lower the volume of the buzz. When you have found the pitch and volume you like best, press 2 to silence the buzzing.

Press # to return to the Options menu.

Setting the language

If you press 3 on the Options menu, you see this screen:

SET LANGUAGE {1}

1. ENGLISH 2. FRANCAIS 3. ESPANOL

4. DEUTSCH 5. ITALIANO 6. NORSK

* <next> # <exit>

The number in the upper right corner of the screen shows that this option takes up more than one screen. Press * to see the second screen:

SET LANGUAGE {2}

1. GAEILGE 2. TURKCE 3. KATAKANA

4. P.R.C. 5. TAIWAN 6. KOREAN

* <next> # <exit>

• • • • 21 • • • •

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Introduction

Press * again to see the third screen:

SET LANGUAGE {3}

1. POLSKI 2. CESKI 3. MAGYAR

* <next> # <exit>

Move back and forth between these 3 screens using *, and select a language by pressing the corresponding number key on the dial pad. All display messages are then shown in the language of your choice.

To select one of the languages listed on the menu, use the dial pad to enter the number that corresponds to the option. Since there are several languages represented by the same number, you must be at the appropriate menu level when you enter the language number.

Press # to return to the Options menu.

Setting the Display Options Setting the time and date format and 2/4 line mode

If you press 4 on the Options menu, you see this screen:

OPTIONS = DISPLAY

1. TIME 2. DATE 3. FORMAT

• • • • 22 • • • •

# <exit>

Press 1 to set the time format. The time format screen looks like this:

DISPLAY = TIME

{12 hour}

* <change> # <exit>

There are two formats for the time: 12- and 24-hour format. Press * to change back and forth between the two formats. Press # to return to the previous screen.

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Introduction

Press 2 to set the date format. The date format screen looks like this:

DISPLAY = DATE

{DD-MMM-YY}

# <exit>

There are two formats for the date: day-month-year and month-day-year. Press * to change back and forth between the two formats. Press # to return to the previous screen.

Press # to return to the Options menu.

Setting the display mode format

DISPLAY: FORMAT

[2/4 LINE DISPLAY MODE]

* <change> # <exit>

Press 3 to set the display mode format. There are two formats for the display: 2 lines or 4 lines format. Press * to change back and forth between

the two formats. Press # to return to the previous screen.

• • • • 23 • • • •

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Introduction

Setting the key clicking

If you press 5 on the Options menu, you see this screen:

SET KEYCLICK

1. ON 2. OFF 3. PITCH +

4. PITCH – 5. VOLUME + 6. VOLUME – * <change> # <exit>

Press * to turn key clicking on and off. When key clicking is on, you hear a beep every time you press any key on the console.

Press 1 to hear a non-stop tone for pitch- and volume-setting purposes. Then use 3 and 4 to raise and lower the pitch of the tone. Use 5 and 6 to raise and lower the volume of the tone. When you have found the pitch and volume you like best, press 2 to silence the tone, or press # to silence the tone and return to the Options menu.

Setting call waiting options

If you press 6 on the Options menu, you see this screen:

OPTIONS: CW

1. DISPLAY 2. BUZZ TONE

• • • • 24 • • • •

# <exit>

Press 1 to set the calls waiting format. The calls waiting screen looks like this:

CW: DISPLAY

[ON]

* <change> # <exit>

Press * to turn the calls waiting display on and off. When the calls waiting display is on, you see the number of calls waiting on the display.

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Introduction

Press 2 to set the volume of the calls waiting tone. The pitch of the calls waiting tone is the same as the pitch of the buzz tone you already set. The calls waiting tone screen looks like this:

CW: BUZZ TONE [ON]

1. ON 2. OFF 3. VOLUME +

4. VOLUME –

* <change> # <exit>

Press 1 to hear a non-stop buzz for volume-setting purposes. Then use 3 and 4 to raise and lower the volume of the buzz. When you have found the volume you like best, press 2 to silence the buzzing. Press # to return to the previous screen.

Press # to return to the Options menu.

The Options menu (M1250) (4 line display)

The Options menu on the M1250 gives you the opportunity to set a number of display and console features to suit your preferences. It offers these choices:

— set display-screen contrast — set buzz tone — set language — set time — set date — set key clicking

While the Options menu is being used, the console puts itself in position-busy mode, so that no calls interrupt you. In position-busy mode, calls that would normally ring at your console are directed to other consoles. If yours is the only console, the system goes into Night Service.

• • • • 25 • • • •

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Introduction

Opening the Options menu

To open the Options menu, press SHIFT and . You see the menu on the display screen, which looks like this:

OPTIONS MENU: {1}

1. CONTRAST 2. BUZZ TONE 3. LANGUAGE

4. SET TIME 5. SET DATE 6. DISPLAY * <next> # <exit>

To set one of these options, you press on the dial pad the number listed beside the option. Notice the number 1 in the upper right corner of the screen. This means that there is more to see of the

menu than fits on the screen. To see the next screen, press * on the dial pad. This is the second part of the menu:

OPTIONS MENU

1. KEYCLICK

* <next> # <exit>

• • • • 26 • • • •

To return to the first part of the menu, press #.

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Introduction

Closing the Options menu

To close the Options menu, press # on either the first or second screen. The console remains in both Position Busy and shift mode. Press SHIFT to return to unshift mode, and press to receive calls

at your console again. Now let’s look at the screens you see when you select each of the options from the menu.

Setting the display-screen contrast

If you press 1 on the Options menu, you see this screen:

SET CONTRAST

1. + 2. –

# <exit>

There are eight levels of contrast between the characters you see on the screen and the background. Press 1 to increase the contrast.

Press 2 to decrease the contrast. Press # to return to the Options menu.

Setting the buzz tone

If you press 2 on the Options menu, you see this screen:

SETTING BUZZ TONE

1. ON 2. OFF 3. PITCH +

4. PITCH – 5. VOLUME + 6. VOLUME – # <exit>

Press # to return to the Options menu.

• • • • 27 • • • •

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Introduction

Setting the language

If you press 3 on the Options menu, you see this screen:

SET LANGUAGE {1}

1. ENGLISH 2. FRANCAIS 3. ESPANOL

4. DEUTSCH 5. ITALIANO 6. NORSK * <next> # <exit>

The number in the upper right corner of the screen shows that this option takes up more than one screen. Press that number to see the second screen:

SET LANGUAGE {2}

1. GAEILGE 2. TURKCE

* <next> # <exit>

Move back and forth between these two screens using *, and select a language by pressing the corresponding number key on the dial pad. All display messages are then shown in the language of your choice.

• • • • 28 • • • •

Press # to return to the Options menu.

Setting the time

If you press 4 on the Options menu, you see this screen:

SET TIME Hours__ Mins: Secs:

* <change> # <exit>

This screen works differently than the previous ones. You enter information, rather than simply selecting your preference.

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Introduction

A short horizontal line, called the cursor, shows where your dial-pad entries will appear on the screen. First you enter hours (00-24) using the dial pad. The cursor automatically moves to the next spot. Here you enter minutes (00-59). When the cursor jumps to the last spot you enter seconds (00-59).

Pressing the key moves the cursor to the start of the next input field. Pressing this key while in the “Secs” field causes the cursor to jump back to the start.

After seconds, the cursor jumps back to hours, so that you can correct any mistakes. To correct a mistake, enter the change right over the old entry. You can jump over an entry that is already correct

without changing it, to get to a mistake, by pressing . When you have set the time properly, press * to save the change.

Press # to return to the Options menu.

Setting the Date

If you press 5 on the first screen of the Options menu, you see this screen:

SET DATE Day:___ Month: Year:

* <change> # <exit>

This screen works like the time screen. First you enter the day (01-31), then the month (01-12), and then the year (00-99). Again, the cursor jumps back to the beginning so that you can correct any mistakes. When you have set the date properly, press * to save the change.

Press # to return to the Options menu.

Setting the time and date format

If you press 6 on the first screen of the Options menu, you see this screen:

DISPLAY OPTIONS

1. TIME 2. DATE

# <exit>

• • • • 29 • • • •

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Introduction

Press 1 to set the time format. The time format screen looks like this:

TIME DISPLAY

{12 hour}

* <change> # <exit>

There are two formats for the time: 12- and 24-hour format. Press * to change back and forth between the two formats. Press # to return to the previous screen.

Press 2 to set the date format. The date format screen looks like this:

DATE DISPLAY

{DD-MMM-YY}

* <change> # <exit>

There are two formats for the date: day-month-year and month-day-year. Press * to change back and forth between the two formats. Press # to return to the previous screen.

Press # to return to the Options menu.

• • • • 30 • • • •

Setting the key clicking

If you press 1 on the second screen of the Options menu, you see this screen:

SET KEYCLICK

{OFF}

* <change> # <exit>

Press * to turn key clicking on and off. When key clicking is on, you hear a beep every time you press any key on the console.

Press # to return to the Options menu.

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Introduction

The Options menu (Avaya 2250 Attendant Console only) (2 line display)

The Options menu when People’s Republic of China, Taiwan, or Korean languages are selected.

When P.R.C. Taiwan, or Korean languages are selected, the Options menu will be shown in 2-line mode only.

The options menu on the Avaya 2250 Attendant Console gives you the opportunity to set a number of display and console features to suit your preferences. It offers these choices:

— set display contrast — set buzz tone — set language — set time and date format — set key clicking — set calls waiting options

Opening the Options menu

To open the Options menu, press SHIFT and . You see the menu on the display screen, which looks like this:

OPTIONS MENU: (1–6) <#> EXIT

1. CONTRAST 2. BUZZ TONE <*> MORE

The (1–6) on the first line of the display tells you there are six items in the menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items.

OPTIONS MENU: (1–6) <#> EXIT

3. LANGUAGE 4. DISPLAY <*> MORE

OPTIONS MENU: (1–6) <#> EXIT

5. KEYCLICK 6. CW <*> MORE

• • • • 31 • • • •

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Introduction

Closing the Options menu

To close the Options menu, press #. The console remains in the Position Busy mode.

Choosing menu options

To select one of the options listed on the display, use the dial pad to enter the number that corresponds to the option.

Now let’s look at the displays you see when you select each of the options.

Setting the display contrast

If you press 1 on the Options menu you see this display:

SET CONTRAST (1–2) <#> EXIT

1. <+> 2. <–>

There are 16 levels of contrast between the characters you see on the display and the background. Press 1 to increase the contrast.

Press 2 to decrease the contrast. Press # to return to the Options menu.

Setting the buzz tone

If you press 2 on the Options menu, you see this display:

• • • • 32 • • • •

SET BUZZ TONE (1–6) <#> EXIT

1. ON 2. OFF <*> MORE

The (1–6) on the first line of the display tells you there are six items in the menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items.

SET BUZZ TONE (1–6) <#> EXIT

3. PITCH (+) 4. PITCH (–) <*> MORE

SET BUZZ TONE (1–6) <#> EXIT

5. VOLUME (+) 6. VOLUME (–) <*> MORE

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Introduction

Press 1 to hear a continuous buzz while you set the pitch and volume. Then use 3 and 4 to raise and lower the buzz pitch. Use 5 and 6 to raise and lower the buzz volume. Once you‘ve adjusted the pitch and volume, press 2 to turn off the continuous buzz.

Press # to return to the Options menu.

Setting the display language

If you press 3 on the Options menu, you see this display:

SET LANGUAGE (1) (1–6) <#> EXIT

1. ENGLISH <*> MORE

The [1] on the first line of the display tells you there are several levels to this menu. The (1–6) on the first line of the display tells you there are six items in the first level of this menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items.

SET LANGUAGE (2) (1–6) <#> EXIT

1. GAEILGE <*> MORE

SET LANGUAGE (3) (1–3) <#> EXIT

1. POLSKI <*> MORE

In all there are 15 languages to choose from. They are separated into three menu levels.

Level 1

1. English

2. French

3. Spanish

4. German

5. Italian

6. Norwegian

• • • • 33 • • • •

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Introduction

Level 2

1. Irish

2. Turkish

3. Katakana

4. P.R.C.

5. Taiwan

6. Korean Level 3

1. Polish

2. Czech/Slovak

3. Hungarian

Press # to return to the Options menu.

Setting the time and date format

If you press 4 on the Options menu, you see this display:

OPTION: DISPLAY (1–2) <#> EXIT

1. TIME 2. DATE

• • • • 34 • • • •

Press 1 to change the time format. Press 2 to change the date format.

Changing the time format

The time format display looks like this:

DISPLAY: TIME <#> EXIT

{ 12 HOUR } <*> CHANGE

There are two formats for the time: 12- and 24- hour format. Press * to change back and forth between the two formats. Press # to return to the previous display.

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Introduction

Changing the System time

Press CHANGE to update the system time:

DISPLAY: TIME <#> EXIT

{ 12 HOUR } <*> CHANGE

Enter the new time from your console key pad in hours and minutes (HH MM). Press Change again. Press # to return to the previous display.

Note:

This changes the time for the entire system, not just on the attendant console. Use caution

when performing this change. Changing the date format

The date format display looks like this:

DISPLAY: DATE <#> EXIT

{ DD-MMM-YY } <*> CHANGE

There are two formats for the date: day-month-year and month-day-year. Press * to change back and forth between the two formats. Press # to return to the previous display.

Setting the key clicking

If you press 5 from the Options menu, you see this display:

SET KEYCLICK (1–7) [SYMBOL] <#> EXIT

1. ON 2. OFF <*> MORE

The (1–7) on the first line of the display tells you there are seven items in the menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items.

SET KEYCLICK (1–7) [SYMBOL] <#> EXIT

3. PITCH (+) 4. PITCH (–) <*> MORE

SET KEYCLICK (1–7) [SYMBOL] <#> EXIT

5. VOLUME (+) 6. VOLUME (–) <*> MORE

• • • • 35 • • • •

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Introduction

SET KEYCLICK (1–7) [SYMBOL] <#> EXIT

7. CHANGE <*> MORE

Press 7 to turn the key clicking on and off. A speaker symbol is displayed when key clicking is on. When key clicking is on, you hear a beep every time you press any key on the console.

Press 1 to hear a continuous key click beep while you set the pitch and volume. Then use 3 and 4 to raise and lower the key click pitch. Use 5 and 6 to raise and lower the key click volume. Once you‘ve adjusted the pitch and volume, press 2 to turn off the continuous key click beep.

Press # to return the Options menu.

Setting call waiting options

If you press 6 on the Options menu, you see the display:

OPTIONS; CW (1–2) <#> EXIT

1. DISPLAY 2. BUZZ TONE

Press 1 change the call waiting display. Press 2 to change the call waiting tone.

Changing the call waiting display

The call waiting display looks like this:

• • • • 36 • • • •

CW: DISPLAY <#> EXIT

[ ON ] <*> CHANGE

Press * to turn the call waiting prompt on and off. Press # to return to the previous display.

Changing the call waiting buzz tone

The call waiting buzz tone display looks like this:

CW: BUZZ TONE (1–5) [ SYMBOL ] <#> EXIT

1. ON 2. OFF <*> MORE

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Introduction

The (1–5) on the first line of the display tells you there are five items in the menu. Press * to see the additional menu items. Pressing * repeatedly will step you through all the menu items.

CW: BUZZ TONE (1–5) [ SYMBOL ] <#> EXIT

3. VOLUME (+) 4. VOLUME (–) <*> MORE

CW: BUZZ TONE (1–5) [ SYMBOL ] <#> EXIT

5. CHANGE <*> MORE

Press 5 to turn the call waiting buzz tone on and off. A speaker symbol is displayed when the call waiting buzz tone is on. When the call waiting buzz tone is on, you hear a buzz tone when you have a call waiting.

Press 1 to hear a continuous buzz tone while you set the volume. Then use 3 and 4 to raise and lower the buzz tone volume. Once you‘ve adjusted the volume, press 2 to turn off the continuous call waiting buzz tone.

Press # to return to the previous display.

Using features

You can still use all the features described in the Avaya 1250/2250 Attendant Consoles User Guide. All of the features work exactly the same except the following:

— Store an auto-dial number — Store a speed-call number — Store a Stored Number Redial number ahead of time

Before using these features you need to manually change from the idle display to the active call display. When you have no calls in progress, you can alternate between the idle display and the active

call display by pressing the and keys. From the idle display, press the key

to show the active call display; from the active call display, press the key to show the idle display.

• • • • 37 • • • •

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Introduction

Before you start

Before you start there are a few terms and concepts you should be familiar with:

Abbreviations

— dest. short for “destination” — excl. short for “exclude” — ICI short for “incoming call indicator” — lpk short for “loop pickup key” — SPRE abbreviation for “Special Prefix” — src. short for “source”

Automatic dialing features

There are three automatic dialing features available:

Auto Dial

One number can be stored and then automatically dialed by pressing the Auto Dial key.

Speed Call

A list of numbers is stored by the Speed Call Controller. Any of these numbers can be dialed automatically by pressing the Speed Call key or by entering the Speed Call SPRE code, and then entering the code assigned to the desired number.

Stored Number Redial

One number can be stored after it has been dialed, either before or during the connection, and then can be dialed again later, automatically.

• • • • 38 • • • •

Codes

There are a number of codes you will use in operating the console. The System Administrator is responsible for providing you with a list of all the codes you need. There are a few types of codes:

Authorization codes

An authorization code permits you to temporarily override the access restrictions assigned to a caller’s extension.

Route access codes

A route access code directs a call over a certain route to reach a specific destination. You may dial a code to represent the trunk over which the call is to travel (over an “outside line,” such as a public network, WATS, or Tie trunk line) or to represent an attendant console to which you wish to place or transfer a call.

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Introduction

Speed Call codes

A Speed Call code is used to instruct the system to dial a programmed number automatically. The list of telephone numbers that have been assigned codes to be used with the Speed Call feature is created by the Speed Call Controller.

SPRE codes

A Special Prefix (SPRE) code is one to four digits that is assigned by your System Administrator. You use a SPRE code to operate a feature for which your console has no dedicated (programmed) feature key.

Definitions of telephonic terms

Listed Directory Number (LDN)

X11 release 20 and later allows up to six LDNs. Previous releases allow up to four. When Network Attendant Services (NAS) is enabled, the LDNs are recognized across the network.

Loop

A loop is a line that comes to the console, over which calls can be extended.

Night Service

When all consoles are unattended, the system is put into Night Service. This routes all incoming calls to a destination other than the consoles, to a Night Service extension, where callers may hear a recorded message.

Trunk group

A trunk group is a group of telephone lines of a certain type (public, WATS, Tie, and so on).

Networking

Two types of networks are discussed in this document. ESN is Electronic Switched Network and ISDN is Integrated Services Digital Network.

• • • • 39 • • • •

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Introduction

Symbols

The following symbols are used in this guide:

The musical note signifies that one of the responses of the console is audible (it may be ringing or busy signal at the called end, or the buzz tone heard through the console).

This symbol represents a flashing indicator.

This symbol represents an indicator that goes on steadily.

The hand making an “okay” sign means that this step may be the last one in the procedure and that you can stop here.

The miniature map of the console appears beside almost every step of each procedure. The part of the symbol highlighted in black refers to the area of the keyboard in which you will find the key(s) necessary for the step described.

• • • • 40 • • • •

Page 47

Basic call processing

Answering a call

Calls are queued in order of arrival. The call types are shown by the appropriate Incoming Call

Indicators (ICIs).

You receive a call. You hear a tone. The S

indicator flashes. The

appropriate ICI goes on.

Press the lpk key beside the flashing S indicator.

Note:

To give priority to a certain type of call, answer by pressing the ICI key rather than the lpk key.

You are connected to the call regardless of its place in the queue.

The tone stops and the lpk

and S indicators go on

steadily; you are connected

to the caller. ICIs for any other calls in the queue go off.

• • • • 41 • • • •

Page 48

Basic call processing

Extending a call to an idle extension

After you have answered a call, you can extend it to the extension the caller requests.

Dial the requested extension.

The excl. src. indicator goes on during dialing.

You hear ringing and the D indicator flashes slowly;

the extension is idle.

2b 3

To end your connection before the called party

answers, press RLS immediately. [If the called party does not

answer within a set time

(usually 30 seconds), you are recalled.]

Otherwise, wait for an answer and talk to the

called party before releasing.

Press RLS to connect the caller and called party

and to end your

connection in the call.

The RLS indicator goes on; you are free to process

other calls.

The D indicator goes on

steadily upon answer.

The RLS indicator goes on; you are free to process

other calls.

• • • • 42 • • • •

Page 49

Basic call processing

Extending a call to a busy extension (with Camp-on)

After you have answered a call, you can extend it to the extension the caller requests.

Dial the requested extension.

The excl. src. indicator goes on during dialing. The D indicator flashes;

the extension is busy.

If you do not hear a busy

Note:

If a camped call is not answered within the set time, it is returned to you.

signal and the caller

wishes to wait, you can camp the call onto the

busy extension by pressing RLS.

If you do hear a busy

signal after dialing the requested extension, either a call is already

camped onto that

extension, or Camp-on is

not allowed on that extension.

If you do hear a busy

signal after dialing the requested extension and the caller wishes to call

back later, press RLS

dest., and then RLS to end your connection in

the call.

The RLS indicator goes on; you are free to process

other calls.

The D indicator goes off; the called extension is

released from the console. The RLS indicator goes on; you are free to process

other calls.

• • • • 43 • • • •

Page 50

Basic call processing

Extending a call to a busy extension (with Hold)

To extend a call to a busy extension which is not allowed camp-on, or which already has a call camped onto it, you can place the caller on hold. You must then reenter the call periodically to see if the extension

is free.

Dial the requested extension.

Press RLS dest. The D indicator goes off;

The excl. src. indicator goes on during dialing.

You hear a busy signal and the D indicator

flashes; the extension is

busy and not allowed camp-on.

the called extension is released from the console.

• • • • 44 • • • •

If the caller wishes to call

back later, press RLS.

If the caller wishes to wait, press HOLD, then

RLS to end your

connection in the call.

Check periodically to see if the extension is free. To reenter the call, press

the lpk key beside the slowly flashing lpk

indicator, then dial the

extension again.

The RLS indicator goes on; you are free to process

other calls.

The lpk indicator flashes slowly. The RLS indicator goes on; you are free to

process other calls.

The lpk indicator goes on

steadily.

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Basic call processing

Holding a call on a lpk key

In some cases you may receive a call from someone who wishes to be transferred to several different extensions in turn. You can hold the call on a lpk key so that the caller remains connected to your console

when the called party hangs up.

Dial the requested extension.

The excl. src. indicator goes on during dialing. You hear ringing. The D indicator flashes slowly.

Press HOLD before or

4 5

after the called party answers.

Press RLS to free

yourself to answer calls

on other lpk keys.

The called party answers.

When the called party

hangs up, the D indicator goes off. Press the lpk key beside the slowly flashing lpk indicator to

reenter the call.

The lpk indicator flashes

slowly.

The RLS indicator goes

on.

The D indicator goes on steadily. The lpk indicator continues to flash slowly.

The lpk indicator goes on steadily. The D indicator is off; you may extend the

call to another party.

• • • • 45 • • • •

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Basic call processing

Note 1: Note 2:

When you only wish to put a call on hold, answer it, press HOLD, and then RLS

If you wish to activate the Secrecy feature, which excludes the caller until connected to the called party, press excl. src. before extending the call. When the called party answers, press

HOLD to complete the connection.

• • • • 46 • • • •

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Basic call processing

Parking a call

Call Park enables you to put a call on hold without occupying a lpk key on your console. You can, for

example, hold a call on a Call Park extension while paging a called party.

The call park indicator goes on.

You wish to park a call,

perhaps because the

caller requests you to page someone. Press call park. [If you do not

have this key, dial the

special prefix (SPRE code) plus ____.

If a Call Park extension is available, it is assigned to the call and displayed automatically. Make a note of the call and the

Call Park extension. Press RLS. Page the

called party and deliver the Call Park extension. [An unanswered parked call is returned to your console after a set time.]

If no Call Park extension is available, nothing is displayed. Either take a message or place the call

on Hold.

The D indicator flashes

slowly.

The call park and D

indicators go off; the call

is parked. The RLS indicator goes on.

The D indicator flashes.

• • • • 47 • • • •

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Basic call processing

Timed recall from an unanswered extended call

If a called extension does not answer within a set time (usually 30 seconds), the call is automatically returned to your console. The recall incoming call indicator (ICI) goes on to signal this type of call.

You receive a timed recall

from an unanswered

extended call. Press the lpk key beside the flashing S and slowly flashing D

indicators.

Press RLS dest. Ringing at the called

The tone stops and the lpk

and S indicators go on

steadily; you are connected to the caller. You hear ringing at the called extension. The

recall ICI is on.

extension stops. The D indicator goes off.

• • • • 48 • • • •

If the caller does not wish

to wait, press RLS.

If the caller wishes to wait, dial the extension again. [If

the caller wishes to be transferred to another extension instead of waiting or calling back

later, you can dial a new

number now.]

Press RLS to end your connection in the call.

The RLS indicator goes on; you are free to process other

calls.

The excl. src. indicator goes

on during dialing. The D indicator flashes slowly.

The RLS indicator goes on; you are free to process other

calls.

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Basic call processing

Timed recall from an unanswered parked call

A parked call, if unanswered, is returned to you after a set time.

You receive a timed

recall from an

unanswered parked call. Press the lpk key beside the flashing S and slowly flashing D indicators.

The tone stops and the lpk

and S indicators go on steadily; you are connected to the

caller.The recall ICI, and call park indicators are on.

If the caller wishes to remain parked, press

RLS. The call is parked on the original call-park

number.

If the caller wishes to end the call, press RLS dest.,

then RLS.

The RLS indicator goes

on; you are free to process

other calls.

The call is unparked. The S indicator goes off and the RLS indicator goes on;

you are free to process other calls.

• • • • 49 • • • •

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Basic call processing

Recall from an extension using LINK or ATT RECALL

An extension user, while talking to someone on the phone, may recall you by pressing ATT RECALL, or

by pressing LINK once and dialing your number, depending on the type of extension. The recall ICI goes on.

The tone stops and the lpk

and D indicators go on

steadily; you, the party

originating the call, and

the original caller are connected. The recall ICI

and S indicators go on.

You receive a recall.

Press the lpk key beside

the quickly flashing D indicator.

Note 1:

Note 2:

Press RLS dest. (if the

2 3

This recall procedure describes a call that was originally extended through your console (S

and D indicators both active).

If you wish to activate the Secrecy feature, which excludes the caller until connected to the

called party, press excl. src. before extending the call.

recaller has not already

released).

If the caller wishes to be transferred, dial the new

extension.

Press RLS to end your connection in the call.

The D indicator goes off;

the recaller is disconnected.

The excl. src. indicator

goes on during dialing.

The D indicator flashes slowly.

The RLS indicator goes on; you are free to process

other calls.

• • • • 50 • • • •

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Basic call processing

Recall from an extension using Transfer

An extension user, while talking to someone on the phone, may recall you by pressing Transfer and

dialing your number. The recall ICI goes on.

The tone stops and the lpk

and S indicators go on steadily; you and the

recaller are connected.

The recall ICI is on.

You receive a recall.

Press the lpk key beside

the quickly flashing S indicator.

When the recaller

presses Transfer again,

you and the original

caller are connected. If the caller wishes to be

transferred, dial the new extension.

Press RLS to end your connection in the call.

The excl. src. indicator

goes on during dialing. The D indicator flashes slowly.

The RLS indicator goes

on; you are free to process

other calls.

• • • • 51 • • • •

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Basic call processing

Recall from an extension using Conference

An extension user, while talking to someone on the phone, may recall you by pressing Conference and

dialing your number. The “0” ICI goes on.

The tone stops and the lpk

and S indicators go on

steadily; you and the

recaller are connected.

The “0” ICI is on.

You receive a recall.

Press the lpk key beside

the quickly flashing S

indicator.

When the recaller

Note:

This recall procedure describes a call that was not originally extended through your console

(S indicator active, D indicator off).

presses Conference

again, you, the recaller, and the original caller are connected. If the original

caller wishes to be

transferred, dial the new

extension.

Press RLS to end your connection in the call.

The excl. src. indicator

goes on during

dialing.The D indicator

flashes slowly.

The RLS indicator goes on; you are free to process

other calls.

• • • • 52 • • • •

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Basic call processing

Recall to Same Attendant

X11 release 20 introduces call Recall to Same Attendant. This feature functions the same way as normal call recall, with an enhancement. Previously, calls recalled to the first available attendant. With this feature enabled calls you extended can be queued to return to you only when you are idle. If you are busy, the calls remain in queue until you are available. The following types of calls and recall that

can be queued to you for recall are listed below: — Interattendant calls

— Meter recalls — Slow answer recalls — Park recalls — Camp-On recalls — Call Waiting recalls

• • • • 53 • • • •

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Basic call processing

Calling an extension

You can place a call to any extension within the system.

Press an idle lpk key. The loop indicator beside

Dial the extension. You hear ringing. The S

it goes on.

indicator flashes slowly. When the called party answers, ringing stops

and the S indicator goes

on steadily.

• • • • 54 • • • •

Press RLS to end the call.

The RLS indicator goes on; you are free to process

other calls.

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Basic call processing

Calling an outside number

You can place a call to a number outside the system by dialing a trunk access code followed by the desired number.

Press an idle lpk key. The lpk indicator

beside it goes on.

Dial the required trunk access code.

Dial the outside number.

Press RLS to end the call.

You hear dial tone. The S indicator goes on.

You hear ringing. When the called party answers, ringing stops.

The RLS indicator goes on; you are free to process other calls.

• • • • 55 • • • •

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Basic call processing

Trunk-to-trunk call

A user, while outside the system, may call to request access to an outgoing trunk.

The excl. src. indicator

goes on during dialing. You hear dial tone after dialing the trunk access

code, and ringing after the number. The D indicator goes on steadily.

You answer an incoming

trunk call and the caller requests access to an outgoing trunk. Dial the trunk access code, then dial the requested number.

When the called party

2 3

Note:

If neither of the trunks involved in the call has answer supervision, the call is automatically

held on the lpk key. When both parties hang up, the S and D indicators remain on. Press the lpk key

and then RLS src. and RLS dest. and RLS again.

answers, you may talk

privately.

Press RLS to connect the calling and called parties.

The D indicator remains on. The excl. src. indicator

remains on.

The RLS indicator goes on; you are free to process calls on other loop keys

(see Note).

• • • • 56 • • • •

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Basic call processing

Through-dialing

Extension or tie line users may request access to numbers or trunks which they are restricted from accessing themselves. Once you have accessed the trunk, the user is free to dial out. You can provide

through-dialing to all but fully restricted extensions.

The tone stops. The lpk

and S indicators go on steadily. The appropriate ICI is on.

You receive a call from a restricted extension or tie trunk. Press the lpk key beside the quickly

flashing S indicator.

The caller requests

access to a trunk. Dial the required trunk

access code and listen

for dial tone.

You can now complete

the call by dialing the

required number. Press RLS to connect the call back to the restricted

user.

After hearing dial tone, press RLS to end your

connection. The user can

now dial the number.

The excl. src. indicator goes on during dialing.

The D indicator is on steady.

The RLS indicator goes

on; you are free to process other calls.

The RLS indicator goes

on; you are free to process other calls.

• • • • 57 • • • •

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Basic call processing

Setting up a conference call

You can set up a conference call for as many as six people, including yourself, at the request of either an extension user or an outside caller. A maximum of two trunks can be in the conference at one time.

Press an idle lpk key and

dial the number of the

first conference party.

The lpk indicator goes on. You hear ringing. The S indicator flashes slowly.

When the first party answers, the S indicator goes on steadily.

Dial the number of the next conference party.

Press conf. 3/conf. 6.

[Repeat steps 2 and 3 to add more parties to the

conference.]

The excl. src. indicator

goes on; the first party is automatically placed on hold while you dial. The D indicator flashes slowly. When the second party answers, the D indicator

goes on steadily. The excl. src. and D

indicators go off; you and the first two conference

parties are connected.

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Basic call processing

If you want to hold the

Note:

To reenter a conference that is being held at your console, press the lpk key beside the flashing lpk indicator. To end the conference call, press the lpk key beside the flashing lpk indicator, then RLS src., then RLS. The console should be in normal mode when setting up a conference. If the shift indicator is on, press SHIFT to exit shift mode before attempting to set up a conference.

conference at your console, press RLS.

If you want to release

the conference from

console, press

your RLS src.,

then RLS.

The lpk indicator flashes slowly. The S indicator

remains on. The RLS

indicator goes on; you are free to process other calls.

The lpk and S indicators go off. The RLS indicator goes on; you are free to

process other calls.

• • • • 59 • • • •

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Basic call processing

Calling another attendant

With this feature, you can call another attendant in your multiple-console group.

Press an idle lpk key. The lpk indicator goes on.

Dial the attendant access

code.

• • • • 60 • • • •

Dial the appropriate

Note 1:

If you dial an incorrect attendant code, you hear a fast busy signal and the S indicator stays

off. Press RLS src.

Note 2:

Note 3:

If the called attendant is busy, you hear ringback and the S indicator flashes slowly.

Continue to wait and your call will be the next call presented to that attendant.

If the called console is in position-busy or night-service mode, your call cannot be

completed. You hear a fast busy signal and the S indicator stays off. Press RLS.

attendant code.

The called attendant answers. Press RLS when you wish to end the call.

You hear ringing. The S indicator flashes slowly.

Ringing stops. The S

indicator goes on steadily. The RLS indicator goes on; you are free to process

other calls.

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Basic call processing

Transferring a call to another attendant

With this feature, you can transfer a call to another attendant in your multiple-console group.

The excl. src. indicator goes on; the caller is automatically placed on hold. The D indicator flashes slowly. The lpk and S indicators are on.

The person to whom you are speaking wishes to speak to another attendant. Dial the attendant access code, then dial the appropriate attendant code.

When the called

Note 1:

If you dial an incorrect attendant code, you hear a fast busy signal and the D indicator stays

off. Press RLS dest.

Note 2:

If the called attendant is busy, you hear a busy signal and the D indicator continues to flash

slowly. Press RLS to transfer the call to the attendant’s queue.

Note 3:

If the called console is in position-busy, you hear a busy signal and the D indicator flashes

slowly. Press RLS.

attendant answers,

the lpk key.

press

Press RLS to end your connection in the call.

The excl. src. indicator goes off and the D indicator goes on steadily; you, the called attendant, and the caller are connected.

The RLS indicator goes on; you are free to process other calls.

• • • • 61 • • • •

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Basic call processing

Break-in (post-dial)

You can interrupt an existing connection in order to offer a call or relay an important message to one of

the parties.

The lpk, ICI, and S

indicators go on steadily. The D indicator flashes,

indicating that the

extension is busy. The excl. src. indicator goes on steadily while you are

dialing.

Someone calls you and requests that you relay a message or extend the call to someone already

on a call. Dial the requested extension.

Press BKI to interrupt the connection.

If the extension is idle, the BKI indicator goes off, and

you hear ringing. If the break-in is

temporarily denied, you

hear busy or fast busy

tone, and the BKI indicator flashes. Press the Release Destination key.

You can attempt a post-dial break-in in a few minutes or another pre-dial break-in immediately.

If break-in is denied

completely, you hear a fast busy signal. Press

RLS dest.

• • • • 62 • • • •

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Basic call processing

You are in a three-way connection with the two parties in the established call. Relay the message,

or announce the incoming call.

Press excl. dest. to

speak privately with the caller without ending the three-way connection.

Press RLS to end the

three-way connection and remain connected to

the caller.

Press RLS to end your

Note 1:

If the requested extension does not allow camp-on: — you hear a busy signal when you dial the extension (step 1) — the D indicator continues to flash when you press BKI (step 2) — you cannot extend the call or camp on to the extension (step 4a)

Press RLS dest. and redial the extension to extend the call.

connection in the call. The incoming call is camped-on if the called party is still busy, or

extended if the called party’s extension is idle.

The RLS indicator goes

on; you are free to process other calls.

• • • • 63 • • • •

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Basic call processing

Note 2:

If the call is from an internal source, you cannot extend the call or camp on to the extension

(step 4b).

Note 3:

Press RLS dest. and redial the extension to extend the call or camp on to the extension.

Break-in (pre-dial)

You can interrupt an existing connection in order to offer a call or relay an important message to one of the parties. Use break-in (pre-dial) for extensions that have make set busy, do-not-disturb, hunting, or call

forward activated.

The lpk, BKI, ICI, and S indicators go on steadily.

Someone calls you and requests that you relay a message or extend the call to someone already

on a call. Press BKI.

• • • • 64 • • • •

Dial the requested extension.

The excl. src. indicator goes on steadily while you are dialing. The D indicator flashes, indicating that the extension is busy.

Page 71

Basic call processing

Press BKI to interrupt the

connection.

You are in a three-way connection with the two parties in the established call. Relay the message,

or announce the incoming call.

Press excl. dest. to

speak privately with the caller without ending the three-way connection.

If the extension is busy, the BKI indicator goes off,

and you hear ringing. If the break-in is

temporarily denied, you

hear busy or fast busy

tone, and the BKI indicator flashes. Press the RLS

dest. key. You can attempt a post-dial break-in in a few minutes or another pre-dial break-in immediately.

If break-in is denied completely, you hear a fast busy signal. Press RLS dest.

• • • • 65 • • • •

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Basic call processing

Press RLS to end the three-way connection and remain connected to the caller.

The RLS indicator goes on; you are free to process other calls.

Press RLS to end

your connection in the call.

The incoming call is

camped-on if the called

party is still busy, or

extended if the called

party’s extension is idle.

Break-in (busy verify)

You can check whether an extension is busy or idle before you attempt to break in.

The lpk indicator goes on.

Someone calls you and requests that you relay a message or extend the call to someone already on a call. Press an idle

lpk key.

Press BKI The BKI indicator goes on.

• • • • 66 • • • •

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Basic call processing

4 5

Dial the extension you

wish to check.

You are in a three-way connection with the parties in the established call.

Press RLS to end your connection in the call.

If the DN is idle, you hear ringing, the lpk indicator flashes slowly and the bki indicator goes off. Press

BKI to break in. If the DN is disabled or

unassigned, you hear a fast busy signal (overflow tone) and the lpk and BKI

indicators go off.

If the DN is busy, you hear a busy signal and the lpk indicator flashes. Press

BKI to break in.

If the DN is busy, the BKI

and lpk indicators are

steadily lit. You hear the

intrusion tone. You can speak to the

person on the extension.

The RLS indicator goes

on; you are free to process other calls.

• • • • 67 • • • •

Page 74

Basic call processing

Sending a warning tone to an extension in line lockout

When a handset is left off a telephone for an extended period of time, the telephone goes into a state called “line lockout.” .

1 2

Press an idle lpk key.

Press BKI. The BKI indicator

The lpk indicator goes on.

goes on.

• • • • 68 • • • •

Note 1:

Note 2:

Dial the extension

3 4

you wish to check.

To break in to the extension, press BKI.

Press , then

RLS .

You cannot cancel the warning tone. It stops after a certain period of time, or when the telephone’s handset is put back on the hook.

You cannot break in to an extension that is already receiving the warning tone.

A fast busy signal (overflow tone) is heard at the console.

The BKI indicator goes off.

The warning tone is sent to the extension.

Page 75

Basic call processing

Requeueing a call to the next available attendant

You can requeue an incoming call or recall to the next available attendant.

You receive a call. Press The ICI indicator goes on

and the S indicator flashes. The call is queued to the next available attendant.

If the system is in Night Service, press SHIFT,

and then

The call is queued to the next available Night Service number.

• • • • 69 • • • •

Page 76

Basic call processing

Timed Reminder Recall

Timed Reminder Recall calls you after a period of time to remind you that a transferred call has not yet been answered.

You receive a call for transfer. Dial the

desired extension.

The destination lamp winks.

Press the RLS key before the extension answers. This starts the recall timer .

If the extension does not answer, you receive a reminder call.

Press the Source key to connect with the calling party.

If the extension answers the call, the timer stops.

The source lamp flashes and the destination lamp winks.

If the dialed extension

answers while you are on the line, a conference is established. You can then

complete the transfer. If the called party does not answer, you can release the source call.

• • • • 70 • • • •

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Basic call processing

Centrex/Exchange Line Switchhook Flash

Centrex Switchhook Flash (THF) allows you to signal the Central Office during an established call to request activation of a Centrex service such as call transfer or three-way calling.

Press the Switchhook Flash key.

Press the DN before the tone ends.

You hear a special dial tone.

When you hang up, or press the RLS key, the original connection and the THF message terminate.

• • • • 71 • • • •

Page 78

Basic call processing

Remote Call Forward

Press an idle loop key followed by the RFW key.

RFW key is flashing. Loop key is steadily lit.

Dial the DN of the set to be forwarded.

If the password is

required, the RFW key is winking, and the console display shows "PWD". If the console does not support alpha characters, the attendant display will be blank.

If the password is not required, the console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set. The RFW key lamp will display the status of the CFW DN. If RFW lamp is flashing, then CFW is not active; if RFW lamp is steadily lit then CFW is active. Proceed to step 4.

• • • • 72 • • • •

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Basic call processing

Dial the password required followed by #.

The user can now enter a new CFW DN or press the RFW key to activate or deactivate the stored CFW DN. If a new CFW DN is entered, it must be preceeded by an RFW key press.

The console display will display the DN of the set to be forwarded followed by the CFW DN stored on that set. The RFW key lamp will display the status of the CFW DN. If RFW lamp is flashing, then CFW is not active; if RFW lamp is steadily lit, then CFW is active.

The console display will display the DN of the set to be forwarded followed by the CFW DN. If RFW lamp is flashing, then CFW is not active; if RFW lamp is steadily lit, then CFW is active.

• • • • 73 • • • •

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Basic call processing

When the RCFW operation is in this state, the user has three options:

a. Press the release or release source key to complete RCFW operation.

b. Press the RFW key to reverse the CFW status.

C. Enter a new CFW DN to begin task of changing the CFW DN programmed. The new CFW DN is not active until the RFW key is pressed again.

Press the RFW key again to activate the CFW DN on the display.

If the DN entered is invalid, you hear overflow tone, and the RFW key indicator flashes. Reenter a valid DN.

• • • • 74 • • • •

Press the RLS key. This terminates the

session. The DN is now forwarded.

Page 81

Basic call processing

Call Forward/Hunt Override

Dial the FFC for Call Forward/ Hunt Override and the DN of the wanted party.

If the telephone is idle, the telephone is rung.

If the telephone(s) have displays, the display (s) are updated.

If the display on the originating telephone is updated when the call is answered, the Call Forward/Hunt Override FFC will no longer be displayed.

If the dialed telephone is busy, and Hunt is active, the calling party will terminate on the wanted telephone and will receive a busy signal.

If the dialed telephone is idle, but does not answer within the defined number of ringing cycles for Call Forward/No Answer, the call is not forwarded (that is, it continues to ring).

If the dialed telephone is busy, the attendant can activate Camp-On, if CampOn is applicable. In addition, Ring again can be placed against a telephone for which Call Forward/Hunt Override was used an a busy telephone was encountered.

• • • • 75 • • • •

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Basic call processing

Recovery on Misoperation of Attendant Console

The Recovery on Misoperation of Attendant Console feature provides a safeguard on the Meridian 1 to prevent calls from being inadvertently disconnected.

The following lists the console functions in the event of accidental misoperation:

Pressing the Release Key or Loop Key is ignored when:

• Extending a call to a vacant number

• Extending to a partially dialed number

• Extending a Network blocked call

• Extending a call to a restricted station or trunk

• Extending to a station in the Do Not Disturb (DND) mode

• Extending to a station in the Make Set Busy (MSB) mode

• Extending to a maintenance busy station

• Extending to a station in a line lockout state

• Illegal call extension due to trunk barring

• Extending to a busy station with no Camp-on/Call Waiting

• Illegal call extension due to Trunk-to-Trunk Conference Restriction

• Illegal release from a conference connection

Autohold on loop key - the active loop is automatically placed on hold if the attendant presses another loop key prior to extending the active call.

Does not allow the disconnection of a single excluded party or conference call. If one of the parties on a loop is excluded, the operation of the corresponding Release Source Key or Release Destination Key is ignored.

• • • • 76 • • • •

Page 83

Convenience features

End-to-end signalling

You can send Dual Tone Multiple Frequency (DTMF) signals from your console to access devices that require Touchtone signalling, such as Meridian Mail.

You have an active call on either the src lpk or dest lpk. Press EES.

The EES indicator fast flashes.

Dial numbers on the dial

The console can have only one party connected, either source or destination. Activating any

Note:

feature that allows or requires an active party on the loop key (Hold, Call Park, Charge Account, Release) will cancel end-to-end signalling.

pad. The connected party receives DTMF signals.

Press EES to end the procedure.

Line two (M1250) or line three (2250) of the display shows each number you dial. You may hear the tones if feedback has been software defined.

The EES indicator goes off.

• • • • 77 • • • •

Page 84

Convenience features

Storing an Auto Dial number

With Auto Dial, you can store a number (including access codes if necessary) against an Auto Dial key. You can also change a number already stored against an Auto Dial key using this procedure.

When all lpk indicators are off, press auto D.

Press disp. src. The display shows the

Dial the number to be stored for automatic dialing. Press * after every trunk access code to ensure a pause for dial tone.

The auto D. indicator flashes.

number already stored for automatic dialing, if there is one.

• • • • 78 • • • •

Press auto D. again. The auto D. indicator goes

off; the dialed extension is stored for automatic dialing.

Page 85

Convenience features

Note 1:

Note 2:

Note 3:

You can store a number of 4, 8, 12, 16, 20, or 24 digits. If you try to store more than 24 digits, you hear a fast busy signal. Press auto D. to turn the auto D. indicator off. Begin again.

The number you store can include:

— SPRE code + 6 + authorization code — SPRE code + 6 + authorization code + # — SPRE code + 6 + authorization code + # + trunk access code + phone number

For example, you can store 1 + 6 + 9999999 + # + 9 + 9402209. To display a number containing more digits than your display can show at one time, press

disp. src. again.

• • • • 79 • • • •

Page 86

Convenience features

Calling an Auto Dial number

After you have stored a number against an Auto Dial key, you can dial it by pressing auto D.

Press an idle lpk key. The lpk indicator goes on.

Note 1:

Note 2:

Press the required auto

If you wish to display the extension stored for automatic dialing, press auto D., then disp. src.

You can store a number of up to 24 digits against an Auto Dial key. If you need to dial more than 24 digits, you can dial them after pressing auto D.

D. key.

The S indicator lights; the system automatically dials the stored extension.

• • • • 80 • • • •

Page 87

Convenience features

Barge-in

With Barge-in, you can verify that a trunk is in working order, or check the status—busy or idle— of a trunk.

Press an idle lpk key. The lpk indicator goes on.

Press Barge-In. The barge in indicator

goes on.

• • • • 81 • • • •

Page 88

Convenience features

Dial the required trunk access code and route member number, then press #.

Press RLS to end the procedure.

You hear a fast busy signal if the trunk is disabled or not assigned. You hear a fast busy signal and the S indicator flashes if the trunk is blocked in the network. Attempt Barge-In again in a few minutes.

You are able to speak to all parties and the S and D indicators go on steadily if the trunk is busy. Parties hear a warning tone every 6 seconds.

You hear dial tone, the S indicator goes on steadily, and the barge in indicator flashes if the trunk is idle.

The RLS indicator goes on; you are free to process calls.

• • • • 82 • • • •

Barge-in cannot be used to verify the status of release link trunks (RLTs) used with Centralized

Note:

Attendant Service (CAS).

Page 89

Convenience features

Attendant break-In Busy indication and Prevention

If an attendant, during a break-in operation, dials a busy extenstion, the Attendalt Console display provides one of the following customedefined indications:

— three dashes, appended to the end of a digit display, (if the busy staiton is involved in an external

call), or

— a mode-digit, appended to the end of a digit display. The operator can press the break-In key either before or after dialing the destination DN. Break-In

operates slightly differently in these two situations, as described bellow:

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Convenience features

Busy Verify

With Busy Verify, you can verify that an extension is in working order, or check the status—busy or idle—of an extension.

Press an idle lpk key. The lpk indicator goes on.

Press busy ver. The busy ver. indicator

goes on.

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Dial the extension you wish to check.

You hear a fast busy signal if the extension is disabled or not assigned.

You are able to speak to all parties and the S and D indicators go on steadily if the extension is busy. Parties hear a warning tone every 6 seconds.

The S and busy ver. indicators flash slowly if the extension is idle. The extension is not rung.

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Convenience features

To ring the extension, press .

Press RLS to end your connection in the call.

If the called party answers, the S and busy ver. indicators go on steadily.

The RLS indicator goes on; you are free to process calls.

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Convenience features

Attendant Monitor

The Attendant Monitor feature provides modifications to the Busy Verify and Barge-In features. Monitoring a DN

Press an idle Loop key. The Loop indicator is lit

2 3

Press the Busy Verify key.

Press the Busy Verify key again to enable Attendant Monitor.

Dial the extension to be monitored.

The Busy Verify lamp is lit.

The Busy Verify lamp is in the flashing state indicating that the Attendant Monitor option is enabled.

One of the following happens:

Attendant Monitor is blocked when the extension is busy or maintenance disabled.

Attendant Monitor is blocked when the extension is vacant.

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Convenience features

Attendant Monitor is blocked when the extension is in some transient state (e.g., Conference or Transfer)

Attendant Monitor is blocked when the extension is idle, receiving busy tone, or receiving overflow tone.

Attendant Monitor is blocked when the extension is involved with another attendant.

Attendant Monitor is blocked when the extension has activated the Hold key.

Attendant Monitor is blocked when the extension is already involved in a monitored call by another attendant.

Attendant Monitor is active when the extension is busy. The attendant is able to listen to all connected parties. If the Attendant Monitor Customer Tone is denied (TOD), there is no indication given to the connected parties that the attendant is monitoring.

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If the Attendant Monitor Customer Tone is allowed (TOA), a burst of tone is sent to the connected parties every 16 seconds. When the monitored DN disconnects from the call, Attendant Monitor is deactivated.

Press the Rls key to end Attendant Monitor.

The Rls lamp is lit and the attendant is free to process calls.

Deactivation occurs due to any one of the following:

The RLS key on the Attendant Console is pressed.

Any DN involved in the monitored call disconnects.

Any DN involved in the monitored call at the customer location activates some form of call modification.

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Convenience features

Monitoring a Trunk

Press an idle Loop key. The Loop indicator is lit

Press the Barge-In key. The Barge-In lamp is lit.

2 3

Press the Barge-In key again to enable Attendant Monitor.

Dial the trunk access code and route member number, then press "#".

The Barge-In lamp is in the flashing state indicating that the Attendant Monitor option is enabled.

One of the following happens:

Attendant Monitor is blocked when the trunk is disabled .

Attendant Monitor is blocked when the trunk is idle.

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Convenience features

Attendant Monitor is blocked when the trunk is not assigned.

Attendant Monitor is blocked when the trunk is alreadly being monitored by another attendant.

Attendant Monitor is active when the trunk is busy. The attendant is able to listen to all parties on the trunk. If the Attendant Monitor Customer Tone is denied (TOD), there is no indication given to the connected parties that the attendant is monitoring. If the Attendant Monitor Customer Tone is allowed (TOA), a burst of tone is sent to the connected parties every 16 seconds.

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Press the Rls key to end Attendant Monitor.

The Rls lamp is lit and the attendant is free to process calls. Deactivation occurs due to any one of the following:

The RLS key on the Attendant Console is pressed.

The trunk disconnects. Any party at the customer

location performs some form of call modification or activates hold.

Any party at the customer location disconnects.

Any trunk involved in the monitored call disconnects.

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Convenience features

Setting up Do-Not-Disturb

An extension in Do-Not-Disturb (DND) mode is free to place calls but appears busy to all incoming calls. You can put one extension or a predefined group of extensions into Do-Not-Disturb mode.

Press an idle lpk key. The lpk indicator goes on.

Press dnd. ind. You can now set up individual or group DND.

To set up individual DND, dial the extension requesting DND. To set up group DND, press #, then dial the appropriate group identification code, then press # again.

The S indicator goes on. The dnd. ind. indicator flashes slowly.

The dnd. ind. indicator goes off (or goes on if the extension or group is already in DND mode).

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Press dnd. ind. again. The dnd. ind. indicator

goes on; the dialed extension or group is now in DND.

Press RLS to end the

Note:

If you have dnd. group keys, the procedure is simpler: at any point, press the dnd. group key for the group of extensions you wish to place in do-not-disturb mode. The dnd. group indicator flashes briefly, then goes on.

procedure.

The lpk, S, and dnd. ind. indicators go off. The RLS indicator goes on.

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Convenience features

Canceling Do-Not-Disturb

You can cancel Do-Not-Disturb (DND) for a single extension or for a predefined group of extensions.

Press an idle lpk key. The lpk indicator goes on.

Press dnd. ind. You can now cancel individual or group DND.

To cancel individual DND, dial the extension to be removed from DND mode. To cancel group DND, press #, dial the appropriate group identification code, and then press # again.

The S indicator goes on. The dnd. ind. indicator flashes slowly.

The dnd. ind. indicator goes on.

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