Avaya 1230 SIP User Guide
Avaya 1230 IP Deskphone
with SIP Software
User Guide
SIP Software Release 4.0
Document Status: Standard
Document Version: 02.03
Document Number: NN43170-102
Date: May 2011
© 2011 Avaya Inc.
All Rights Reserved.
Notices
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INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS
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Certain software programs or portions thereof included in the
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Product may contain software distributed under
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or is n ot wo rk ing on yo ur com pany's
behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud
occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Toll Fraud Intervention
If you suspect that you are being victimized by Toll Fraud you need technical assistance or support, call
Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya Support Web site: http://support.avaya.com
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Contact Avaya Support
Avay a provides a telephone number for you to use to report problems or to ask questions about your Product. The
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Revision history
May 2011
Stan dard 02.03. This docum ent is up-issued to reflect chang es in
global power supply information.
November 2010
Standard 02.02. This document is up-issued to support SIP
Software Release 4.0 with updated regulatory information.
October 2010
Standard 02.01. This document is up-issued to support SIP
Software Release 4.0.
September 2010
Standard 01.02. This document is up-issued to add Third Party
Terms content.
Revision history
August 2010
St andard 01.01. This document is a new docu ment and issued to
support SIP Software Release 3.2.
4
Revision history
5
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cleaning the IP Deskphone LCD display screen . . . . . . . 21
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Idle display screen after dial pad input . . . . . . . . . . . . . . 28
In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 29
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Available 1230 IP Deskphone call features . . . . . . . . . . . . . . 39
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 41
Contents
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 44
Using your Avaya 1230 IP Deskphone . . . . . . . . . . . . . . . . 45
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 47
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 48
Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 49
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 50
Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6
Contents
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 51
Enabling and disabling the # Ends Dialing feature . . . . . . 53
Configuring the dialpad to alphanumeric dialing . . . . . . . 55
Accessing the IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 57
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Password protection for domains . . . . . . . . . . . . . . . . . . . 59
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 62
Configuring the duration of the login . . . . . . . . . . . . . . . . 65
Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 66
Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 66
Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 66
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Overwriting your personal Address Book . . . . . . . . . . . . . 69
Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 70
Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 71
Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring the Avaya 1230 IP Deskphone . . . . . . . . . . . . 75
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 75
Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 76
Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 77
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7
Contents
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 80
Adjusting the volume of the Handset,
Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 82
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 86
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 91
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 93
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 104
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 105
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Creating a new Call Decline Reason . . . . . . . . . . . . . . . 108
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 110
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 116
Adding a contact to your Address Book . . . . . . . . . . . . . . . . 118
8
Contents
Editing a contact in your Address Book . . . . . . . . . . . . . . . . 119
Copying information to the Address Book . . . . . . . . . . . . . . 123
Searching for a contact in the Address Book . . . . . . . . . . . . 125
Using the Search feature in the Address Book . . . . . . . 126
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Managing calls in the Call Inbox while not on a call . . . . 134
Viewing the details of a call in the Call Inbox . . . . . . . . . 136
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 139
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 141
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 143
Accessing the calls in your Call Inbox during a call . . . . 143
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 145
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 145
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 147
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 147
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 148
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 150
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 150
Viewing the content of an Instant Message . . . . . . . . . . . . . 152
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 152
Initiating a call from an Instant Message . . . . . . . . . . . . 153
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 154
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
9
Contents
Initiating a call using the active call
context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . 156
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 168
Ad hoc conferencing when connecting to the Call Server . . 169
Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 178
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 181
Editing information of a friend . . . . . . . . . . . . . . . . . . . . 184
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Remove a programmed feature key . . . . . . . . . . . . . . . . 203
Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 205
Creating a feature key using the Copy key . . . . . . . . . . 210
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 217
Adding a new Presence state message . . . . . . . . . . . . . 219
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 220
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
10
Contents
Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 223
Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 225
PC Client softphone interworking with the
IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 228
Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 232
Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 233
Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
11
Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 234
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Per-account call notification options . . . . . . . . . . . . . . . . 240
IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Remembering settings after logout . . . . . . . . . . . . . . . . 241
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Contents
Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Viewing the IP Deskphone information . . . . . . . . . . . . . . . . . 249
Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 250
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 254
Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 261
Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 262
Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 264
Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 265
Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
File manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 278
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
12
Contents
Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0
(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
13
Welcome
Welcome
Your Avaya 1230 IP Deskphone brings voice and data to your desktop.
The IP Deskphone connects directly to a Local Area Net wor k (L AN)
through an Ethernet connection. The SIP IP Deskphone communicates
using Session Initiated Protocol (SIP) after the software is upgraded to a
SIP-enabled version.
Basic features
Your Avaya 1230 IP Deskphone supports the following features:
• 9 lines with 25-character display capability
• 10 line keys (self-labeled)
• four context sensitive soft keys (self labeled)
• six specialized feature keys
• six fixed call processing keys (three with LED status):
—Mute
— Handsfree
— Goodbye
— Applications
— Headset
—Hold
• volume up/down key to separately adjust the ringer, speaker,
headset, and handset’s volume
• four-way navigation cluster plus Enter key
• wall-mountable
• LCD display screen
• high quality speakerphone
• hearing aid compatibility
• handset jack
• headset jack
• 10/10 Ethernet ports
14
Welcome
— one Ethernet port for LAN connection
— one Ethernet port for optional PC connection
• Power over Ethernet (PoE) through the LAN port, or power thro ugh a
supported AC adapter
• Accessory Expansion Module (AEM) port to connect the expansion
module.
15
IP Deskphone controls
Figure 1 on page 16 shows an Avaya 1230 IP Deskphone.
Figure 1: Avaya 1230 IP Deskphone
Welcome
This section describes the controls on your IP Deskphone. Your IP
Deskphone can have fixed keys with icons or with labels. This document
presents both versions of the fixed key.
When a message is waiting, the red
Message Waiting/Incoming Call indicator
LED at the top center of the IP Deskphone
flashes.
Also, if configured, this indicator glows when
the ringer sounds
16
Welcome
Line keys or speed dial keys are located on
either side of the display area and are
labeled on the LCD display. You can
program these keys as either line or speed
dial keys (for one touch dialing). These keys
select which line is in use when the IP
Deskphone is active and also act as status
monitoring keys when a number is set as a
speed dial.
Note: There are 10 line keys on the
Avaya 1230 IP Deskphone.
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
(Copy)
Press the Copy key to copy contact
information from one source, such as the
Address Book to a destination, such as a
feature key.
17
(Services)
When the IP Deskphone is idle, press the
Services key to briefly display the software
version, network address, and Ethernet
address. When you navigate the menu,
press the Services key to back up one level
to the previous display.
(Quit)
Press the Quit key to close an active menu.
The state of active calls is not affected with
you press the Quit key.
(Inbox)
(Redial)
(Directory)
Welcome
Press the Inbox key to access your Call
Inbox.The Call Inbox stores all incoming
calls on an active IP Deskphone.
This key does not function to send Instant
Messages.
Press the Redial key to display a list of 15
most recently dialed numbers. You can
select a number from the redial list and then
dial it, save in the phonebook, delete it, or
check information about the call.
Press the Directory key to access your
phonebook.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. For more
information, see “Navigation keys” on
page 36.
(Volume)
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
18
Welcome
(Mute)
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Note: When you enable mute, a red
LED on the Mute key remains lit.
(Handsfree))
Press the Handsfree key to activate the
built-in speaker and microphone of the
Avaya 1230 IP Deskphone.
Note: The Handsfree LED indicator on
the Handsfree key lights to indicate
when handsfree is active.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
19
Note: The Enter key has the same
function as the context-sensitive soft
keys Select and Set.
(Goodbye)
Press the Goodbye/Release key to
terminate an active call. When multiple calls
are active, press the Goodbye/Release key
to end the highlighted call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
Welcome
(Headset))
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator on the
Headset key lights to indicate that the
headset is in use.
(Hold)
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
(Expand) Press the Expand key to access the Instant
Messaging Log.
Use the Dialpad to enter numbers and text.
To navigate to an item in a menu, press the
corresponding number on the dialpad to
activate the item or continue navigate the list
of items.
IP Deskphone display
Your Avaya 1230 IP Deskphone display is divided into two display areas:
• The upper display area is for information such as caller number, caller
name, feature prompt string, user-entered digits, date and time
information, and telephone information.
• The lower display area provides labels for the four context-sensitive
soft keys.
20
Welcome
Figure 2: IP Deskphone LCD screen
Cleaning the IP Deskphone LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Deskphone. Using anything other than
a soft, dry cloth can contaminate
IP Deskphone components and cause
premature failure.
Context-sensitive soft keys
Y o ur 1230 IP Deskphone has four context-sensitive sof t keys beneath the
LCD screen. The context-sensitive soft keys access diff erent features and
menus depending on the state of the IP Deskphone and the menu you
access.
Figure 3 on page 22 shows context-sensitive soft keys when the IP
Deskphone is in the idle state.
21
Welcome
Figure 3: Idle state context-sensitive soft keys
Table 1 on page 22 lists the context-sensitive soft keys that you can use
to access menu items..
Table 1: Menu items accessed through context-sensitive soft
keys (Part 1 of 7)
Item Function
Redial or NewCall
abc or 123
Press the Redial context-sensitive
soft key to redial the last dialed number.
If there is no stored redial number, the
NewCall context-sensitive soft key
appears and has the same effect as
pressing the primary user line key
(dial prompt).
Press the abc context-sensitive soft
key to toggle between alpha and
numeric input modes.
• To type letters, the abc contextsensitive soft key must be
displayed.
• To type numbers, press the abc
context-sensitive soft key to
display the 123 context-sensitive
soft key on the menu list.
22
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 2 of 7)
Item Function
Msgs
Press the Msgs context-sensitive soft
key to access the following features:
1. Voice Mail—use to call your Voice
Mail number.
2. Instant Messaging—use to
access the Instant Messaging
Inbox/Outbox.
3. Missed Call Notification—use to
access your Missed Call details.
23
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 3 of 7)
Item Function
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More… contextsensitive soft key, a different selection
of context-sensitive soft keys
appears.
• If you press the More… contextsensitive soft key once from the
first menu list, you access the
following context-sensitive soft
keys:
[CallFwd] [DND] [Retrve] [More…]
• If you press the More… contextsensitive soft key from the first
menu list twice, you access the
following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
• If you press the More… contextsensitive soft key from the first
menu list three times, you return
to the first menu list with the
following context-sensitive soft
keys.
[Redial] [abc] [Msgs] [More…]
When you press the More… context-sensitive soft key for the first
time, the following context-sensitive soft keys appear on the menu
list.
24
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 4 of 7)
Item Function
CallFwd Press the CallFwd context-sensitive
soft key to forward all calls to a
specified address.
DND
Press the DND context-sensitive soft
key to block all calls.
Retrve
Press the Retrve context-sensitive
soft key to retrieve parked calls (local
and server calls only).
More…
Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
When you press the More… context-sensit ive soft key for the second
time, the following context-sensitive soft keys appear on the menu
list.
Presnce
Press the Presnce context-sensitive
soft key to configure the presence
status for your IP Deskphone.
25
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 5 of 7)
Item Function
Prefs Press the Prefs context-sensitive soft
key to display the Preferences menu.
The menu items include the following:
1. Display—use to adjust the display
settings of the LCD screen.
2. Audio—use to adjust tones and
volume settings.
3. Feature Options—use to
configure the following:
— Feature keys
— Call Decline Reasons
— Call Ignore Action
— Call Subjects
— Call Fwd Notification
— Missed Call Notification
26
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 6 of 7)
Item Function
Prefs 4. Language—use to change the
interface language.
5. Misc Options—use to access the
following options:
— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
— Hold Mode: Private
—Time
6. Network—use to access the
following:
27
—Server Settings
— Device Settings
— Diagnostics
— Licensing
— Lock
Prefs 7. User Settings - use to modify the
following:
— Call Settings
— IM Settings
— Voice Mail Settings
— Change Location
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 7 of 7)
Item Function
More…
Press the More... context-sensitive
soft key to return to the first menu list
of context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[Redial] [abc] [Msgs] [More...]
Idle display screen after dial pad input
After you enter information using the dial pad (there is no dial tone or
preceding line selection), the context-sensitive soft keys displayed on the
idle screen appear as shown in Figure 7 on page 40.
Figure 4: Idle display screen after dial pad input
28
Welcome
Table 2 on page 29 lists the context-sensitive soft keys that you can use
to access menu items after dial pad input.
Table 2: Menu items accessed after dial pad input through
context-sensitive soft keys
Item Function
Send Press the Send context-sensitive soft
key to dial out the user input using the
primary login of the IP Deskphone.
User input is run against the dialing plan.
abc or 123
Press the abc or 123 context-sensitive
soft key to toggle between alpha and
numeric input mode.
Subject
Press the Subject context-sensitive soft
key to set a subject line to your outgoing
call before pressing the Send contextsensitive soft key.
Exit Press the Exit context-sensitive soft key
to clear the user input and return to the
initial idle screen that displays the
following context-sensitive soft keys:
[Redial] [abc] [Msgs] [More...].
See “Context-sensitive soft keys” on
page 21.
In-call context-sensitive soft keys
When a call is active, use the context-sensitive soft keys to access the
menu items shown in Figure 5 on page 30.
29
Welcome
Figure 5: In-call context-sensitive soft keys
The following table lists the context-sensitive soft keys you can use to
access menu items during an in-call session.
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 1 of 7)
Item Function
Conf
Press the Conf context-sensitive
soft key to obtain a dial tone to
place another call during an active
call or to make a conference call.
Trnsfer
The Conf context-sensitive soft key
behaves like the NewCall contextsensitive soft key.
Press the Trnsfer context-sensitive
soft key to transfer the current call
to another location or to another
contact.
30
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