Avaya 1230 IP Deskphone
with SIP Software
User Guide
SIP Software Release 4.0
Document Status: Standard
Document Version: 02.03
Document Number: NN43170-102
Date: May 2011
© 2011 Avaya Inc.
All Rights Reserved.
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Product may contain software distributed under
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or is n ot wo rk ing on yo ur com pany's
behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud
occurs, it can result in substantial additional charges for your telecommunications services.
Avaya Toll Fraud Intervention
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Revision history
May 2011
Stan dard 02.03. This docum ent is up-issued to reflect chang es in
global power supply information.
November 2010
Standard 02.02. This document is up-issued to support SIP
Software Release 4.0 with updated regulatory information.
October 2010
Standard 02.01. This document is up-issued to support SIP
Software Release 4.0.
September 2010
Standard 01.02. This document is up-issued to add Third Party
Terms content.
Revision history
August 2010
St andard 01.01. This document is a new docu ment and issued to
support SIP Software Release 3.2.
4
Revision history
5
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cleaning the IP Deskphone LCD display screen . . . . . . . 21
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Idle display screen after dial pad input . . . . . . . . . . . . . . 28
In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 29
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Available 1230 IP Deskphone call features . . . . . . . . . . . . . . 39
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 41
Contents
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 44
Using your Avaya 1230 IP Deskphone . . . . . . . . . . . . . . . . 45
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 47
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 48
Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 48
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 49
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 50
Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6
Contents
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 51
Enabling and disabling the # Ends Dialing feature . . . . . . 53
Configuring the dialpad to alphanumeric dialing . . . . . . . 55
Accessing the IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 57
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Password protection for domains . . . . . . . . . . . . . . . . . . . 59
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 62
Configuring the duration of the login . . . . . . . . . . . . . . . . 65
Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 66
Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 66
Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 66
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Overwriting your personal Address Book . . . . . . . . . . . . . 69
Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 70
Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 71
Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring the Avaya 1230 IP Deskphone . . . . . . . . . . . . 75
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 75
Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 76
Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 77
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
7
Contents
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 80
Adjusting the volume of the Handset,
Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 82
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 86
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 91
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 93
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 104
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 105
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Creating a new Call Decline Reason . . . . . . . . . . . . . . . 108
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 110
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 116
Adding a contact to your Address Book . . . . . . . . . . . . . . . . 118
8
Contents
Editing a contact in your Address Book . . . . . . . . . . . . . . . . 119
Copying information to the Address Book . . . . . . . . . . . . . . 123
Searching for a contact in the Address Book . . . . . . . . . . . . 125
Using the Search feature in the Address Book . . . . . . . 126
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Managing calls in the Call Inbox while not on a call . . . . 134
Viewing the details of a call in the Call Inbox . . . . . . . . . 136
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 139
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 141
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 143
Accessing the calls in your Call Inbox during a call . . . . 143
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 145
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 145
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 147
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 147
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 148
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 150
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 150
Viewing the content of an Instant Message . . . . . . . . . . . . . 152
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 152
Initiating a call from an Instant Message . . . . . . . . . . . . 153
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 154
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
9
Contents
Initiating a call using the active call
context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . 156
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 168
Ad hoc conferencing when connecting to the Call Server . . 169
Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 178
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 181
Editing information of a friend . . . . . . . . . . . . . . . . . . . . 184
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Remove a programmed feature key . . . . . . . . . . . . . . . . 203
Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 205
Creating a feature key using the Copy key . . . . . . . . . . 210
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 217
Adding a new Presence state message . . . . . . . . . . . . . 219
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 220
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
10
Contents
Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 223
Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 225
PC Client softphone interworking with the
IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 228
Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 232
Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 233
Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
11
Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 234
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Per-account call notification options . . . . . . . . . . . . . . . . 240
IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Remembering settings after logout . . . . . . . . . . . . . . . . 241
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Contents
Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Viewing the IP Deskphone information . . . . . . . . . . . . . . . . . 249
Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 250
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 254
Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 261
Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 262
Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 264
Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 265
Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
File manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 278
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
12
Contents
Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0
(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
13
Welcome
Welcome
Your Avaya 1230 IP Deskphone brings voice and data to your desktop.
The IP Deskphone connects directly to a Local Area Net wor k (L AN)
through an Ethernet connection. The SIP IP Deskphone communicates
using Session Initiated Protocol (SIP) after the software is upgraded to a
SIP-enabled version.
Basic features
Your Avaya 1230 IP Deskphone supports the following features:
• 9 lines with 25-character display capability
• 10 line keys (self-labeled)
• four context sensitive soft keys (self labeled)
• six specialized feature keys
• six fixed call processing keys (three with LED status):
—Mute
— Handsfree
— Goodbye
— Applications
— Headset
—Hold
• volume up/down key to separately adjust the ringer, speaker,
headset, and handset’s volume
• four-way navigation cluster plus Enter key
• wall-mountable
• LCD display screen
• high quality speakerphone
• hearing aid compatibility
• handset jack
• headset jack
• 10/10 Ethernet ports
14
Welcome
— one Ethernet port for LAN connection
— one Ethernet port for optional PC connection
• Power over Ethernet (PoE) through the LAN port, or power thro ugh a
supported AC adapter
• Accessory Expansion Module (AEM) port to connect the expansion
module.
15
IP Deskphone controls
Figure 1 on page 16 shows an Avaya 1230 IP Deskphone.
Figure 1: Avaya 1230 IP Deskphone
Welcome
This section describes the controls on your IP Deskphone. Your IP
Deskphone can have fixed keys with icons or with labels. This document
presents both versions of the fixed key.
When a message is waiting, the red
Message Waiting/Incoming Call indicator
LED at the top center of the IP Deskphone
flashes.
Also, if configured, this indicator glows when
the ringer sounds
16
Welcome
Line keys or speed dial keys are located on
either side of the display area and are
labeled on the LCD display. You can
program these keys as either line or speed
dial keys (for one touch dialing). These keys
select which line is in use when the IP
Deskphone is active and also act as status
monitoring keys when a number is set as a
speed dial.
Note: There are 10 line keys on the
Avaya 1230 IP Deskphone.
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
(Copy)
Press the Copy key to copy contact
information from one source, such as the
Address Book to a destination, such as a
feature key.
17
(Services)
When the IP Deskphone is idle, press the
Services key to briefly display the software
version, network address, and Ethernet
address. When you navigate the menu,
press the Services key to back up one level
to the previous display.
(Quit)
Press the Quit key to close an active menu.
The state of active calls is not affected with
you press the Quit key.
(Inbox)
(Redial)
(Directory)
Welcome
Press the Inbox key to access your Call
Inbox.The Call Inbox stores all incoming
calls on an active IP Deskphone.
This key does not function to send Instant
Messages.
Press the Redial key to display a list of 15
most recently dialed numbers. You can
select a number from the redial list and then
dial it, save in the phonebook, delete it, or
check information about the call.
Press the Directory key to access your
phonebook.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. For more
information, see “Navigation keys” on
page 36.
(Volume)
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
18
Welcome
(Mute)
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Note: When you enable mute, a red
LED on the Mute key remains lit.
(Handsfree))
Press the Handsfree key to activate the
built-in speaker and microphone of the
Avaya 1230 IP Deskphone.
Note: The Handsfree LED indicator on
the Handsfree key lights to indicate
when handsfree is active.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
19
Note: The Enter key has the same
function as the context-sensitive soft
keys Select and Set.
(Goodbye)
Press the Goodbye/Release key to
terminate an active call. When multiple calls
are active, press the Goodbye/Release key
to end the highlighted call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
Welcome
(Headset))
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator on the
Headset key lights to indicate that the
headset is in use.
(Hold)
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
(Expand) Press the Expand key to access the Instant
Messaging Log.
Use the Dialpad to enter numbers and text.
To navigate to an item in a menu, press the
corresponding number on the dialpad to
activate the item or continue navigate the list
of items.
IP Deskphone display
Your Avaya 1230 IP Deskphone display is divided into two display areas:
• The upper display area is for information such as caller number, caller
name, feature prompt string, user-entered digits, date and time
information, and telephone information.
• The lower display area provides labels for the four context-sensitive
soft keys.
20
Welcome
Figure 2: IP Deskphone LCD screen
Cleaning the IP Deskphone LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Deskphone. Using anything other than
a soft, dry cloth can contaminate
IP Deskphone components and cause
premature failure.
Context-sensitive soft keys
Y o ur 1230 IP Deskphone has four context-sensitive sof t keys beneath the
LCD screen. The context-sensitive soft keys access diff erent features and
menus depending on the state of the IP Deskphone and the menu you
access.
Figure 3 on page 22 shows context-sensitive soft keys when the IP
Deskphone is in the idle state.
21
Welcome
Figure 3: Idle state context-sensitive soft keys
Table 1 on page 22 lists the context-sensitive soft keys that you can use
to access menu items..
Table 1: Menu items accessed through context-sensitive soft
keys (Part 1 of 7)
Item Function
Redial or NewCall
abc or 123
Press the Redial context-sensitive
soft key to redial the last dialed number.
If there is no stored redial number, the
NewCall context-sensitive soft key
appears and has the same effect as
pressing the primary user line key
(dial prompt).
Press the abc context-sensitive soft
key to toggle between alpha and
numeric input modes.
• To type letters, the abc contextsensitive soft key must be
displayed.
• To type numbers, press the abc
context-sensitive soft key to
display the 123 context-sensitive
soft key on the menu list.
22
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 2 of 7)
Item Function
Msgs
Press the Msgs context-sensitive soft
key to access the following features:
1. Voice Mail—use to call your Voice
Mail number.
2. Instant Messaging—use to
access the Instant Messaging
Inbox/Outbox.
3. Missed Call Notification—use to
access your Missed Call details.
23
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 3 of 7)
Item Function
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More… contextsensitive soft key, a different selection
of context-sensitive soft keys
appears.
• If you press the More… contextsensitive soft key once from the
first menu list, you access the
following context-sensitive soft
keys:
[CallFwd] [DND] [Retrve] [More…]
• If you press the More… contextsensitive soft key from the first
menu list twice, you access the
following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
• If you press the More… contextsensitive soft key from the first
menu list three times, you return
to the first menu list with the
following context-sensitive soft
keys.
[Redial] [abc] [Msgs] [More…]
When you press the More… context-sensitive soft key for the first
time, the following context-sensitive soft keys appear on the menu
list.
24
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 4 of 7)
Item Function
CallFwd Press the CallFwd context-sensitive
soft key to forward all calls to a
specified address.
DND
Press the DND context-sensitive soft
key to block all calls.
Retrve
Press the Retrve context-sensitive
soft key to retrieve parked calls (local
and server calls only).
More…
Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
When you press the More… context-sensit ive soft key for the second
time, the following context-sensitive soft keys appear on the menu
list.
Presnce
Press the Presnce context-sensitive
soft key to configure the presence
status for your IP Deskphone.
25
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 5 of 7)
Item Function
Prefs Press the Prefs context-sensitive soft
key to display the Preferences menu.
The menu items include the following:
1. Display—use to adjust the display
settings of the LCD screen.
2. Audio—use to adjust tones and
volume settings.
3. Feature Options—use to
configure the following:
— Feature keys
— Call Decline Reasons
— Call Ignore Action
— Call Subjects
— Call Fwd Notification
— Missed Call Notification
26
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 6 of 7)
Item Function
Prefs 4. Language—use to change the
interface language.
5. Misc Options—use to access the
following options:
— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
— Hold Mode: Private
—Time
6. Network—use to access the
following:
27
—Server Settings
— Device Settings
— Diagnostics
— Licensing
— Lock
Prefs 7. User Settings - use to modify the
following:
— Call Settings
— IM Settings
— Voice Mail Settings
— Change Location
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 7 of 7)
Item Function
More…
Press the More... context-sensitive
soft key to return to the first menu list
of context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[Redial] [abc] [Msgs] [More...]
Idle display screen after dial pad input
After you enter information using the dial pad (there is no dial tone or
preceding line selection), the context-sensitive soft keys displayed on the
idle screen appear as shown in Figure 7 on page 40.
Figure 4: Idle display screen after dial pad input
28
Welcome
Table 2 on page 29 lists the context-sensitive soft keys that you can use
to access menu items after dial pad input.
Table 2: Menu items accessed after dial pad input through
context-sensitive soft keys
Item Function
Send Press the Send context-sensitive soft
key to dial out the user input using the
primary login of the IP Deskphone.
User input is run against the dialing plan.
abc or 123
Press the abc or 123 context-sensitive
soft key to toggle between alpha and
numeric input mode.
Subject
Press the Subject context-sensitive soft
key to set a subject line to your outgoing
call before pressing the Send contextsensitive soft key.
Exit Press the Exit context-sensitive soft key
to clear the user input and return to the
initial idle screen that displays the
following context-sensitive soft keys:
[Redial] [abc] [Msgs] [More...].
See “Context-sensitive soft keys” on
page 21.
In-call context-sensitive soft keys
When a call is active, use the context-sensitive soft keys to access the
menu items shown in Figure 5 on page 30.
29
Welcome
Figure 5: In-call context-sensitive soft keys
The following table lists the context-sensitive soft keys you can use to
access menu items during an in-call session.
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 1 of 7)
Item Function
Conf
Press the Conf context-sensitive
soft key to obtain a dial tone to
place another call during an active
call or to make a conference call.
Trnsfer
The Conf context-sensitive soft key
behaves like the NewCall contextsensitive soft key.
Press the Trnsfer context-sensitive
soft key to transfer the current call
to another location or to another
contact.
30
Welcome
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 2 of 7)
Item Function
Audio
Audio
Press the Audio context-sensitive
soft key to access the following
features:
Tones
• Ring Pattern
— Select test patterns from 1
to 8
• Alerting Volume
— Set Desired volume
Voice
• Set the volume for the
following:
— Handset Volume
— Headset Volume
— Handsfree Volume
Codecs
Select the Audio Codecs:
• G722 (wideband codec)
31
• PCMU (standard u-law)
• G729 (729 codec)
• PCMA (standard a-law)
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 3 of 7)
Item Function
Welcome
Audio
Activate
Note: You can change the
audio settings to improve audio
quality based on the available
band width. If the Internet
bandwidth is low, you can
improve the audio quality by
changing the audio setting to
low.
• Monitor Audio Quality—used to
view details about the audio
quality of an active call.
OR
The Activate context-sensitive soft
key appears when the call is not
active. The most common usage of
this key is when the call displayed
onscreen is a call that was parked
against the user (or a call that the
user placed on hold).
Note: The Activate contextsensitive soft key never
appears at the same time as
the Audio context-sensitive
soft key.
More…
Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More…
context-sensitive soft key, a
different selection of contextsensitive soft keys appears.
32
Welcome
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 4 of 7)
Item Function
More…
When you press the More… context-sensitive soft key for the first
time, the following context-sensitive soft keys appear on the menu
list.
• If you press the More…
context-sensitive soft key once
from the first menu list, you
access the following contextsensitive soft keys:
[NewCall] [Park] [Retrve]
[More.…]
• If you press the More…
context-sensitive soft key from
the first menu list twice, you
access the following contextsensitive soft keys:
[Prefs] [ ] [ ] [More…
• If you press the More…
context-sensitive soft key from
the first menu list three times,
you return to the first menu list
with the following contextsensitive soft keys.
[Conf] [Trnsfer] [Audio] [More…
33
NewCall
Press the NewCall contextsensitive soft key to obtain a dial
tone to place another call during an
active call or to a make a
conference call.
The NewCall context-sensitive soft
key behaves like the Conf contextsensitive soft key.
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 5 of 7)
Item Function
Welcome
Park
Retrve
More…
When you press the More… context-sensitive soft key for the
second time, the following context-sensitive soft keys appear on
the menu list.
Press the Park context-sensitive
soft key to park the current call to
the server or another user (not
available for all call servers).
Press the Retrve context-sensitive
soft key to retrieve parked calls
(local and server parked calls only).
Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.
The next available menu list
contains the following contextsensitive soft keys:
[Prefs] [ ] [ ] [More…]
Prefs
Press the Prefs context-sensitive
soft key to display the Preferences
menu.
The menu items include the
following:
1. Display—use to adjust the
display settings of the LCD
screen.
34
Welcome
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 6 of 7)
Item Function
Prefs
2. Audio—use to adjust tones and
volume settings.
3. Feature Options—use to
configure the following:
— Feature keys
— Call Decline Reasons
— Call Ignore Action
— Call Subjects
— Call Fwd Notification
— Answer Mode Settings
appear when the Auto
Answer Mode is enabled
on the IP Deskphone.
4. Language—use to change the
interface language.
5. Misc Options—use to access
the following options:
— Alpha Dialing
— Search Method
35
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
— Hold Mode: Private
—Time
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 7 of 7)
Item Function
Welcome
Prefs
More…
6. Network—use to access the
following:
—Server Settings
— Device Settings
— Diagnostics
— Licensing
—Lock
7. User Settings—use to modify
the following:
— Call Settings
— IM Settings
— Voice Mail Settings
— Change Location
Press the More… context-sensitive
soft key to return to the first menu
list of context-sensitive soft keys.
The next available menu list
contains the following contextsensitive soft keys:
[Conf] [Trnsfer] [Audio]
[More…]
Navigation keys
This section provides information about keys you can use to navigate
within the menus of your IP Deskphone.
36
Welcome
Note: Menu items are sorted by number.
You can select menu items in one of the following ways:
• Press the corresponding number on the dialpad and then press the
Select soft key.
• Use the navigation key to scroll through the menu to highlight the item
you want to select and then press the Select soft key.
Table 4 on page 37 describes the navigation keys and their functions.
Table 4: Navigation keys and functions (Part 1 of 2)
Key Function
Navigation Key Cluster Press the Left or Right arrows on the
Navigation Key Cluster to:
• Scroll long lines of text when you
view caller ID.
Note: The IP Deskphone
automatically scrolls long lines of
text from right to left for entries
such as in your address book or
your Call Inbox. When your Search
Method is set to Index Search, you
can increase the speed of the
scrolling by repeatedly pressing
the right navigation key or
decrease the scrolling speed by
repeatedly pressing the left
navigation key. For more
information, see “Searching for a
contact in the Address Book” on
page 125.
37
• Change the slide adjustment from
left to right when you adjust such
things as contrast or volume.
Table 4: Navigation keys and functions (Part 2 of 2)
Key Function
Navigation Key Cluster Press the right side of the Navigation
Key Cluster to:
• Create a space when you enter
and edit text.
• View the details of the selected call
log entry in the Inbox.
Navigation Key Cluster Press the left side of the Navigation
Key Cluster to:
• Move cursor to the left when you
enter and edit text.
• Leave the detail view of the Inbox
and return to the main Inbox.
Operates like the Back contextsensitive soft key.
Welcome
Press the up or down arrows on the
Navigation Key Cluster to:
• Erase a character (backspace)
when you enter and edit text.
• Highlight items in a list, such as
Address Book entries or items in
your Call Inbox.
• Scroll lists and message contents
when you view Instant Messages.
Note 1: Move the cursor from line
to line when entering and editing
text or data.
Note 2: To scroll through a list of
items, you can press and hold the
up or down key.
38
Welcome
Available 1230 IP Deskphone call features
The 1230 IP Deskphone is designed to be supported by various call
servers. The specific call server in which the IP Deskphone is connected
to determines whether certain features are available to your IP
Deskphone. Call features must be assigned to your IP Deskphone and
must be supported by call server software.
Note 1: Not all feature are available. To determine which features are
available or to activate features, contact your system admini strator or
service provider.
Note 2: Not all service providers support the entry of a SIP address
to initiate a call, for example, jim@companya.com. Some service
providers require that you enter a Directory Number (DN) to initiate a
call, for example, 555-5555. Contact your system administrator to
determine whether your call server supports SIP address dialing.
Security features
Before you can use your IP Deskphone, an ID and password must be
assigned to your IP Deskphone. This security measure ensures that, after
you log off, calls cannot be made from your IP Deskphone and features
such as Address Book and Instant Message logs are inaccessible. Your
ID and password also prevent unauthorized access to your user profile.
Secure connection
Call security is identified by the presence of a securi ty icon (padlo ck)
that is displayed on the IP Deskphone screen.
After the IP Deskphone is registered with the SIP Proxy, you can view the
security icon when:
• the IP Deskphone is idle
• you are on an active call
Figure 7 on page 40 is an example of a secure connection when the
IP Deskphone is idle. The security icon is visible on the IP Deskphone
screen.
39
Welcome
Figure 6: Example of a secure connection when the
IP Deskphone is idle
Figure 7 on page 40 is an example of a secure connection when you are
on an active call. The se cu ri t y ico n is visib le o n the IP Deskphone screen.
Figure 7: Example of a secure connection during an active call
40
Regulatory and safety information
Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenn a .
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Avaya. Any such changes could void the user
authority to operate the equipment
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings:
• This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device mus t acce p t any
interference, including interference that may cause undesired
operation of the device."
41
Regulatory and safety information
Table 5 lists EMC compliance for various jurisdictions.
Table 5: EMC compliance
Jurisdiction Standard Description
United
States
FCC CFR 47 Part 15Class B Emissions: FCC Rules for
Radio Frequency Devices (see Notes
1 and 2)
Canada ICES-003 Class B Emissions: Interference-
Causing Equipment Standard: Digital
Apparatus
Australia/
New
Zealand
European
Community
AS/NZ CISPR 22
CISPR 22
Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55022 Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024 Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems
for equipment with rated current <= 16
A
Japan VCCI Regulations for voluntary control
measures.
42
Regulatory and safety information
Table 6 lists Safety compliance for various jurisdictions.
Table 6: Safety compliance
Jurisdiction Standard Description
United States UL 60950-1 Safety of Information T echnology Equipment
Canada CSA 60950-1-30 Safety of Information Technology Equipment
European
Community
Australia/New
Zealand
EN 60950-1 ITE equipment - Safety - Part 1: General
requirements
AS/NZS
60950.1:2003
Safety of Information T echnology Equipment
43
Regulatory and safety information
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from http://support.avaya.com/css/
appmanager/public/support.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment
DenAn regulatory notice for Japan
44
Using your Avaya 1230 IP Deskphone
Using your Avaya 1230 IP
Deskphone
After you familiarize yourself with the Avaya 1230 IP Deskphone features,
you can start to use the IP Deskphone.
Getting Started
This section provides information about how to use the IP Deskphone.
Carefully read each section before you operate the new IP Deskphone.
The following sections describe details about the IP Deskphone:
• “Before you begin” on page 46
• “Connecting the components” on page 46
• “Entering text” on page 50
• “Accessing the IP Deskphone” on page 57
• “Configuring the Avaya 1230 IP Deskphone” on page 75
45
Using your Avaya 1230 IP Deskphone
Before you begin
CAUTION
Damage to Equipment
Consult your system administrator to
ensure that you plug your IP Deskphone
into a 10/100/1000 BaseT Ethernet jack.
To avaoid severe damage to your
IP Deskphone, do not plug your IP
Deskphone into a regular phone jack.
CAUTION
Your IP Deskphone is designed for use in
an indoor environment only.
Connecting the components
Figure 8 on page 47 shows the connections on the IP Deskphone.
46
Using your Avaya 1230 IP Deskphone
Figure 8: IP Deskphone connections
WARNING Ensure that the protective rubber cap on the
Expansion Module port is in place when the port is not in use.
Connection of anything other than the proper Expansion
Module connector to this port can cause damage to the IP
Deskphone.
Attaching the foot stand (optional)
Attach the foot stand in the appropriate slots depending on the desired
angle for your IP Deskphone. If you insert the foot stand into the upper
slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot
stand into the lower slots, your IP Deskphone sits at a 55-degree angle.
1. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Deskphone.
47
Using your Avaya 1230 IP Deskphone
In position 1, the IP Deskphone sits at a 25-degree angle.
In position 2, the IP Deskphone sits at a 55-degree angle.
Figure 8 on page 47 shows the slots on the back of the
IP Deskphone.
2. Press the foot stand into the slots until it snaps into place.
Note: If you mount your IP Deskphone on a wall, do not attach the
foot stand.
Connecting the handset
Use the following procedure to connect the handset to your IP
Deskphone:
1. Plug the end of the handset cord with the short straight section into
the handset.
2. Plug the other end of the handset cord with the long straight section
into the handset jack marked with the handset symbol as shown
Figure 8 on page 47.
3. (Optional) Thread the cord through the channel in the foot stand (if
installed) so that it exits on the side of the foot stand.
Connecting the headset (optional)
If you have a headset, you can connect the hea dset to the IP De skp hon e
as given in the following procedure:
1. Plug the headset cord into the headset jack on the back of the IP
Deskphone as shown in Figure 8 on page 47.
2. Thread the cord through the channel in the side of the foot stand (if
installed).
3. Set up the headset according to the headset instructions.
Connecting AC power (optional)
Your 1230 IP Deskphone supports AC power or Power over Ethernet
(PoE).
48
Using your Avaya 1230 IP Deskphone
To use local AC power, use only the Avaya-approved Global Power
Supply (NTYS17xxE6) and country-specific IEC cable. You can orde r the
Avaya-approved AC adapter and country-specific IEC cable separately.
CAUTION
Use only the approved Avaya Global
Power Supply with your 1230 IP
Deskphone.
To use PoE, where power is delivered over the CAT5 cable, your
connected LAN must support PoE. If you use PoE, you do not require an
AC adapter.
1. Connect the DC barrel connector to the power jack on the back of the
IP Deskphone.
2. Thread the cable through the channel in the foot stand (if i nstalled) to
secure the cable.
3. Plug the country-specific IEC cable into the Global Power Supply,
and then plug the Global Power Supply into the nearest AC power
outlet.
Connecting the LAN Ethernet cable
Connect your IP Deskphone to your LAN using a CAT5e Ethernet cable
to enable full functionality of your IP Deskphone. If your Ethernet port is
equipped with Power over Ethernet (PoE), your
Avaya 1230 IP Deskphone can be powered through the LAN port. Do not
extend the LAN Ethernet cable outside the building.
1. Plug one end of the supplied LAN Ethernet cable into the LAN
Ethernet port on the back of your IP Deskphone as shown in Figure 8
on page 47.
2. Thread the cable through the channel in the foot stand (if installed).
3. Connect the other end of the cable to your LAN Ethern et connection.
The LAN LED on the back of the IP Deskphone lights when a LAN
connection is established.
49
Using your Avaya 1230 IP Deskphone
Note: When your LAN cable gets unplugged on an active IP
Deskphone, your IP Deskphone LCD displays an alert message “LAN
cable unplugged”.
Connecting the PC Ethernet cable
Connect a CAT5e PC Ethernet cable between your IP Deskphone and
your computer to enable your computer to access the LAN.
1. Plug one end of the PC Ethernet cable (not supplied) into the PC
Ethernet port on the back of your IP Deskphone as shown in Figure 8
on page 47.
2. Thread the cable through the channel in the foot stand (if installed).
3. Connect the other end of the cable to the LAN port on your PC.
Wall mounting (optional)
You can mount your IP Deskphone on a wall. Wall-mount the IP
Deskphone using the two keyholes on the back of the it. You do not need
the foot stand for wall-mounted applications.
1. Remove the foot stand, if already attached.
2. Ensure all cables are properly routed and the IP Deskphone is
functioning.
3. Make small marks on the wall where you want to align each keyhole
slot.
4. Insert the screws (not provided) so that they protrude slightly from the
wall.
5. Align the keyholes on the back of the IP Deskphone with the screws
in the wall.
6. Slide the IP Deskphone onto the screws to secure it in position.
Entering text
You use can use combinations of the letters and numbers on the dialpad
of your IP Deskphone to, for example, spell names or words in Instant
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Using your Avaya 1230 IP Deskphone
Messages (IMs), enter SIP addresses, create Address Book entries, and
to designate feature key labels.
To make a call, you can dial an alphanumeric SIP address; for example,
jdoe2@domain.com.You can enter and edit text on your IP Deskphone
using the following methods:
Attention: Some service providers support only the use of a
Directory Number (DN) such as 555-5555 to initiate a call to another
IP Deskphone. Contact your system administrator or service provider
to determine if alphanumeric dialing is supported. Alphanumeric
dialing consists of string of text that contain letters and numbers that
make up, for example, a SIP address.
Entering text using the IP Deskphone dialpad
For applications that offer text input, when you use the dialpad to enter
text the system activates the abc/123 context-sensitive soft key .
You can toggle between numeric and alphabetic input as follows:
• When the context-sensitive soft key label is abc, you can enter
alphabetic text.
• When the context-sensitive soft key label is 123, you can enter
numbers.
Figure 9: Context-sensitive soft key abc/123
For example, if you want to enter the lower case letter a, press the abc/
123 context-sensitive soft key to toggle to alphabetic input. Then press
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Using your Avaya 1230 IP Deskphone
the number 2 key once. If you want to enter the upper case letter C, press
the number 2 key six times. You can cycle through the letters (and the
numeral) by pressing the number button repeatedly.
To create names or words that contai n two adjacent letters that appear on
the same button, for example, the word press, you can do the following:
1. To enter the first character, press the dialpad key 6.
2. Pause briefly.
• To enter the next letter, press the dialpad key 6 twice to cycle to the
letter r.
When entering alphanumeric information, the 1 key on the dialpad
represents the characters in Table 7 on page 52. To enter a special
character, press the dialpad number 1 to cycle through the characters
until you reach the one you need. For example, to enter a question mark
(?), press the number 1 key eight times.
Table 7: Alphanumeric characters for dialpad key 1
(Part 1 of 2)
Character Name
@
.
_
&
‘
^
?
!
(
at
period
dash
underscore
ampersand
apostrophe
carat
question mark
exclamation point
left parentheses
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Using your Avaya 1230 IP Deskphone
Table 7: Alphanumeric characters for dialpad key 1
(Part 2 of 2)
Character Name
)
,
\
/
:
;
~
=
+
1
Note: No letters are associated with the 0 key.
right parentheses
comma
backslash
forward slash
colon
semi-colon
tilde
equal
plus
numeral 1
Enabling and disabling the # Ends Dialing feature
You can enable the IP Deskphone to use the octothorpe (#) symbol to
immediately dial the address or phone number.
To enable the # Ends Dialing feature:
Prefs
53
1. Press the Prefs context-sensitive soft
key, and then select Misc Options.
Highlight # Ends Dialing and press the
Change context-sensitive soft key.
Using your Avaya 1230 IP Deskphone
or
On Back
or
Off Back
2. Choose one of the following:
— Press the On context-sensitive soft
key to turn on # Ends Dialing.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
To disable the # Ends Dialing feature:
Prefs
1. To turn off # Ends Dialing, press the
Prefs context-sensitive soft key, and
then select Misc Options. Highlight #
Ends Dialing and press the Change
context-sensitive soft key.
2. Choose one of the following:
— Press the Off context-sensitive soft
key to turn off # Ends Dialing.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
54
Using your Avaya 1230 IP Deskphone
or
On Back
Configuring the dialpad to alphanumeric dialing
To eliminate the need to press the abc/123 context-sensitive soft key
when you enter text, you can configure the IP Deskphone dialpad default
to alphabetic mode.
To configure the dialpad to alphabetic mode as the default:
Prefs
To disable alphabetic mode and configure numeric mode as the
default:
Prefs
1. Press the Prefs context-sensitive soft
key, and then select Misc Options.
Highlight Alpha Dialing, and then press
the Change context-sensitive soft key.
2. Choose one of the following:
— Press the On context-sensitive soft
key to turn on alphanumeric dialing.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
1. Press the Prefs context-sensitive soft
key, and then select Misc Options.
Highlight Alpha Dialing, and then press
the Change context-sensitive soft key.
55
Using your Avaya 1230 IP Deskphone
or
Off Back
2. Choose one of the following:
— Press the Off context-sensitive soft
key to turn on alphanumeric dialing.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
Preferences menu.
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Accessing the IP Deskphone
Accessing the IP Deskphone
You require a log on ID and a password to log on to a server with your IP
Deskphone.
Logging on
Whenever you log on to your IP Deskphone you must do the following:
• confirm your logon ID
• enter your password
• select the duration of this session
Admin password protection for login prompt appears when you power up
the IP Deskphone or after you log off.
Figure 10 on page 57 shows the User Password protection for domains.
Figure 10: User login screen
When you log on to your IP Deskphone you must confirm your logon ID,
enter your password, and select the duration of this session. However,
57
Accessing the IP Deskphone
the first time you use your IP Deskphone, you need to complete some of
the following procedures:
• “Automatic login” on page 58
• “Configuring the domain” on page 58
• “Selecting a language” on page 60
• “Logging on to your IP Deskphone” on page 62
• “Configuring the duration of the login” on page 65
• “Selecting a location” on page 67
• “User Profile” on page 68
• “Overwriting your personal Address Book” on page 69
Note: The system automatically logs you back on after a power
outage or firmware upgrade. The system administrato r configures this
feature on a network-wide basis.
Automatic login
Before you first receive your IP Deskphone, your system administrator
can configure your IP Deskphone with your user logon and password. If
this is the case, after you plug in the IP Deskphone you can use it without
further configuration.
Note: If the IP Deskphone is configured with automatic logon, you
can not use the log off function, and you need a password to access
some features and functions. Contact your system administrator or
service provider for further information.
Configuring the domain
Before the log on process, if you need to change the domain or confirm
that the domain you log on to is correct, press the Domain contextsensitive soft key from the logon prompt. The current domain appears on
the IP Deskphone LCD screen. You can edit the domain that is listed or
press the Domain context-sensitive soft key to access a list of available
domains to which you can choose to connect.
Note: You must enter the admin password to edit domains.
58
Accessing the IP Deskphone
Domain
Note: Check with your system administrator before editing or
changing domains.
To change the domain:
1. Press the Domain context-sensitive soft
key to change the current domain.
Note: You must enter an admin
password before you can edit the
domain in which the IP Deskphone
connects.
2. Press the Up/Down navigation key to
highlight the new domain you want to
use.
Select
Back
3. Choose one of the following:
— Press the Select context-sensitive
soft key to change the domain to the
highlighted domain from the list. The
IP Deskphone returns to the Current
Domain page, and the new domain
appears.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
previous menu.
Password protection for domains
This feature supports admin password protection for e diting of the domain
and is not required for switching domains. If you log on using the
administrator password, you can use the editing domain option for both
the Current Domain state and Domain List state.
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Accessing the IP Deskphone
After you press back on the edit page or on the password prompt, the idle
display appears. You must enter the admin password to reenter the
editing domain.
Password check to switch domains
When no one is logged on, a domain soft key appears. When you press
the domain soft key, the current domain page appears without a
password query.
Password protection for editing domain
When you press Edit for a domain, the admin password prompt appears.
The editing domain page appears after you enter the correct adm in
password. If you do not enter the correct password, the message
“incorrect password” appears with a prompt to retry.
Password request in server settings mode
When you edit the domain from the server settings under the Network
menu, you are prompted to enter the admin password. After you ente r the
password, the Domain page appears. When you press the Edit contextsensitive soft key, there is no prompt for the admin password because
you have already entered the admin password to load the Server Settings
menu.
Selecting a language
Your IP Deskphone has the capacity to operate using other languages,
such as French. The system administrator can provision the
IP Deskphone with up to five languages. If the IP Deskphone is
provisioned with other languages, you can choose an available language
during the login process by pressing the Lang context-sensitive soft key
on the User Login page.
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Accessing the IP Deskphone
To change the language:
1. Choose one of the following:
Change
Back
Select
Back
— Press the Change context-sensitive
soft key to change the current
language.
— Press the Back context-sensitive
soft key to keep existing language
and return to the User Login
screen.
2. Press the Up/Down navigation key to
highlight the new language you want to
use.
3. Choose one of the following:
— Press the Select context-sensitive
soft key to change the language to
the highlighted language from the
list. The IP Deskphone returns to the
User Login screen and uses the
selected language.
— Press the Back context-sensitive
soft key to keep the existing
language and return to the User
Login screen.
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Accessing the IP Deskphone
Logging on to your IP Deskphone
You need to log on to your IP Deskphone when you first install and restart
your IP Deskphone and anytime you log off or reboot.
Note: When you log on to the IP Deskphone for the first time, the
system prompts you for a location. For more information, see
“Selecting a location” on page 67.
Note: The IP Deskphone retains the previous user logon ID, which
appears after the ID prompt whenever the IP Deskphone reboots.
If Authentication is enabled by your system administration, you can enter
your authentication ID independent of your user ID. The authentication ID
is used when the server challenges the IP Deskphone.
To logon to the IP Deskphone
abc 1. Press the abc/123 context-sensitive soft
2. Use the dialpad to enter your user ID
:
key to toggle between alphabetic or
numeric input.
login at the prompt.
Note: Use the left navigation key to
backspace and remove a previous user
ID.
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Accessing the IP Deskphone
Login
Login
Login
3. Press the Login context-sensitive soft
key.
If Authentication is enabled by your
system administration, you are
presented with the Authentication ID
screen. The authentication ID is
autofilled with your user ID.
abc
If Authentication is not enabled, a new
screen appears and prompts you for
your password.
a. Press the abc/123 context-sensitive
soft key to toggle between alphanumeric
or numeric input.
b. Use the dialpad to enter your
authentication ID login at the prompt.
c. Press the Login context-sensitive soft
key.
A new screen appears and prompts you
for your user password.
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Accessing the IP Deskphone
Next
4. Enter your password by using the
dialpad.
Note 1: When you enter your password,
the last character entered appears.
However, all previous characters are
hidden.
Note 2: When you enter your password
and you use the navigation key to
backspace, you erase all the characters
and must completely reenter your
password again.
5. Press the Next context-sensitive soft
key.
Cancel Note: You can cancel the login process
by pressing one of the following keys:
—Cancel
— Goodbye
—Quit
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Accessing the IP Deskphone
Configuring the duration of the login
After you enter your logon ID and password the Duration screen
appears. You can enter the maximum length of time of the session. If you
choose to use the default duration Permanent, you remain logged on to
the IP Deskphone until you log off.
To configure the login duration:
1. Choose one of the following:
Next
Timed
—Press the Next context-sensitive soft
key to configure the logon duration
to Permanent. A login confirmation
screen appears.
— Press the Timed context-sensitive
soft key to open a screen to
configure a maximum time to remain
logged in.
Note: If you press the Timed contextsensitive soft key, you must then
configure the duration of the login.
Period 2. Press the Period context-sensitive soft
key to toggle the logon duration entries
between hours or days.
3. Do one of the following:
— Use the dialpad to enter the number
of hours or days you want to remain
logged on and press the Next
context-sensitive soft key.
Next
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Accessing the IP Deskphone
Back
Cancel
— Press the Back context-sensitive
soft key to return to the permanent
logon screen.
— Press the Cancel context-sensitive
soft key to return to the first logon
screen.
Logging on multiple user accounts
The IP Deskphone has a multiuser feature that allows multiple SIP user
accounts to be active on the IP Deskphone at the same time. For more
information about logging on multiple users, see “Multiuser” on page 229.
Timed logoff
When you determine a logon time other than permanent, the IP
Deskphone reminds you of your expiry time.
Timed logoff while IP Deskphone is idle
When the login time expires and the IP Deskphone is idle (not on a call),
you can do one of the following at the prompt:
• Press the Yes context-sensitive soft key to log off immediately.
•Press the No context-sensitive soft key to switch to Permanent logon.
• Press the Quit or Release/Goodbye key to logout immediately.
If you do not respond, the prompt times out in 45 seconds and the IP
Deskphone logs off.
If you answer a call during the logout prompt, the logon switches to
permanent login.
Timed logoff while on a call
When the login time expires while you are on a call, you can do one of the
following at the prompt:
• Press the Yes context-sensitive soft key to log off immediately.
66
Accessing the IP Deskphone
•Press the No context-sensitive soft key to switch to Permanent logon.
• Press the Quit key to dismiss the log out prompt and switch to
permanent login.
• Press the Release/Goodbye key to dismiss the logout prompt and
switch to permanent login.
Note: If you press the Release/Goodbye key to dismiss the logout
prompt, you also terminate the call.
If you do not respond, the prompt times out in 45 seconds and the IP
Deskphone switches to permanent login.
Selecting a location
When you first login to the IP Deskphone, the system prompts you for a
location. The location you select is saved in your User Profile.
Depending on your service provider, the Enhanced Emergency Service
uses the location you select or the Directory Number (DN) on the call
server, when handling emergency calls. The configuration of the call
server determines how emergency service calls are handled by your
IP Deskphone.
Note 1: During an emergency call, you cannot log out from the IP
Deskphone or release or disconnect the call. The IP Deskphone
remains connected to the emergency service until the emergency
service operator disconnects it.
Note 2: If the login time expires during an emergency call, a prompt
does not appears and the IP Deskphone automatically switches to
permanent login.
Note 3: When you configure your user profile for the first time, you
must confirm that the selected location is correct. You can view your
location by accessing the IP Deskphone information screen. Fo r more
information, see “Viewing the IP Deskphone information” on
page 249.)
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Accessing the IP Deskphone
User Profile
Your User Profile contains your specific settings and data. You are
prompted to create a User Profile the first time you log on to your IP
Deskphone. If you delete your User Profile, the IP Deskphone reboots,
and you must log on and create a new User Profile. When you log on to
your IP Deskphone, your specific settings and data are automatically
available for you.
The information stored in your user profile includes:
• Independent volume adjustments for handset, headset, and
handsfree
• Alerting Volume adjustment
• Idle Screen display text
• Display Contrast and Backlight Screen Saver settings
• Voice Mail settings (number and mailbox ID)
• User location (from a server-provided list)
• Time, Date, and Zone format settings
• Call Subjects
• Call Decline reasons
• Instant Messaging settings and Instant Message Inbox/Outbox
• Default dialing (alpha/numeric)
• Call Ignore action (local/network)
• Search method (Name, First character, Index)
• User Presence selection
• Dialing pattern default (alpha/numeric)
• Address Book entries
• Call Inbox entries
• Programmable keys configuration
• # Ends dialing configuration
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Accessing the IP Deskphone
Overwriting your personal Address Book
When an address book exists on a call server, such as an address book
for a specific company, you can update your personal Address Book with
an address book from the call server. The system administrator
configures the system to enable this feature. If a new address book is
available on the call server, the IP Deskphone prompts you to download
the latest address book.
Confirmation logon screen
When you complete the logon process, the logon confirmation screen
appears as shown in Figure 11 on page 70. Press the OK contextsensitive soft key to complete the logon process.
If the login is unsuccessful, a login error messag e Failed to login
user, Authentication required appears. Press the OK context-
sensitive soft key to return to the first logon screen. The most common
cause for logon failure is the incorrect entry of your password.
Note: In case of login failures, the IP Deskphone displays the
message “Failed to login user” and then automatically returns to the
login screen.
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Accessing the IP Deskphone
Figure 11: Logon confirmation screen
Logging off from the IP Deskphone
To log off from the IP Deskphone:
1. Press the Services fixed key, and then
select Logout from the menu.
abc
2. Press the abc/123 context-sensitive soft
key to toggle between alphabetic or
numeric input.
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Accessing the IP Deskphone
or
Logout Back
3. Use the dialpad to enter your password
at the prompt.
4. Choose one of the following:
— Press the Logout context-sensitive
soft key to complete the logout
process. The IP Deskphone returns
to the User Login screen.
— Press the Back context-sensitive
soft key to remain logged on and
return to the Services menu.
Logging off multiple user accounts
The IP Deskphone has a multiuser feature that allows multiple SIP user
accounts to be active on the IP Deskphone at the same time. By logging
off of the primary account, all other accounts log off automatically. By
logging off of a secondary account, you remove the selected secondary
account from the autologin list. For more information about logging off
when the IP Deskphone has multiple users, see “Logging out” on
page 232.
Making an emergency call
You can use the IP Deskphone to make an emergency call to the Public
Safety Answering Point (PSAP) from any accessible screen without
logging on.
When you pick up the handset, press the handsfree button or headset
button without logging on, a message “Emergency calls only” appears,
and the IP Deskphone can only be used to make an emergency call. All
context-sensitive soft keys and feature keys are blank and unusable
except for the second context-sensitive soft key which allows you to
switch between numeric and alphabetic characters. If you hang up before
the connection is established, the IP Deskphone returns to the initial
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Accessing the IP Deskphone
state. After the connection is established, the call can be disconne cted
only by an operator. If you hang up after the connection has been made,
the IP Deskphone switches to loudspeaker. If the loudspeaker is already
on, and you press the hang up button, nothing happens. The call is not
disconnected.
When you make an emergency call, the location of the IP Deskphone is
forwarded to the PSAP.
Note: When the IP Deskphone is waiting for the user to log on or it is
blocked by a screen saver, you can still make an emergency call. If
you pick up the handset, a message "Emergency ca lls only " app e ars
and the IP Deskphone can be used for making only emergency calls.
To make an emergency call:
1. Choose one of the following:
— Pick up the handset.
— Press the handsfree button.
— Press the headset button.
Send
Note: Hang up or switch off the h andset
to return to normal state.
2. Dial the emergency number that is
provided by your dialing plan.
3. Press the Send context-sensitive soft
key.
Note: If you try to dial the number that
does not match the dialing plan, a
message appears to inform you that the
number is incorrect.
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Accessing the IP Deskphone
Location information
When you make an emergency call, the IP Deskphone provides the
PSAP with the location information of the IP Deskphone. The
IP Deskphone receives the location information when the IP Deskphone
is first plugged in to the network and then stores it.
To view your location, press the Services hard key, choose Phone
Information, and then press the E911 context-sensitive soft key.
Figure 12 on page 73 displays the Phone Information menu.
Figure 12: Phone information menu
Figure 13 on page 74 displays the location information.
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Accessing the IP Deskphone
Figure 13: Phone location display
You can obtain location information only if it has been configured on your
system.
74
Configuring the Avaya 1230 IP Deskphone
Configuring the Avaya 1230 IP
Deskphone
You can adjust a few settings of the Avaya 1230 IP Deskphone to
conform to the environment where you want to use th e IP Deskphone.
These settings are saved to your User Profile. This chapter descri bes
some of the settings that you can customize on your IP Deskphone.
• “Adjusting the display screen contrast” on page 75
• “Creating the idle screen text display” on page 76
• “Selecting a ring pattern” on page 79
• “Adjusting the volume” on page 80
• “Selecting a language” on page 85
• “Selecting the date and time format” on page 86
Adjusting the display screen contrast
Note: Adjusting the display screen contrast of the IP Deskphone also
adjusts the Expansion Module contrast, if you have an Expansion
Module connected to your IP Deskphone.
To adjust the display screen contrast:
Prefs
75
1. Press the Prefs context-sensitive soft
key, select Display, Display Settings
and then select Contrast.
2. Press the Left/Right navigation key to
increase or decrease the display
contrast level.
Configuring the Avaya 1230 IP Deskphone
or
Apply Cancel
3. Choose one of the following:
— Press the Apply context-sensitive
soft key to save the changes and
return to the Display menu.
— Press the Cancel context-sensitive
soft key to keep the existing
configurations and return to the
Display menu.
Creating the idle screen text display
You can create a text to display on the screen, while the IP Deskphone is
idle.
To create the idle screen display text:
Prefs 1. Press the Prefs context-sensitive soft
key, select Display, and select Idle
Screen Text Display.
abc
2. Press the abc/123 context-sensitive soft
key to toggle between alphabetic or
numeric input.
3. Use the dialpad to enter the display text
you want to appear on the idle screen
display of the IP Deskphone.
76
Configuring the Avaya 1230 IP Deskphone
or
Save Back
or
Select Back
4. Choose one of the following:
— Press the Save context-sensitive
soft key to save the idle screen text
display.
— Press the Back context-sensitive
soft key to keep the existing screen
display text and return to the
Display menu.
Configuring Menu Auto back-out
You can use the Menu Auto back-out feature to configu re the time interval
required for the IP Deskphone to go back to the idle screen when the
IP Deskphone is left inactive.
To configure Menu Auto back-out:
Prefs 1. Press the Prefs context-sensitive soft
key, choose Display, and then Menu
Auto back-out.
77
2. Choose one of the following:
— Press the Select context-sensitive
soft key.
— Press the Back context-sensitive
soft key to return to the previous
menu.
Configuring the Avaya 1230 IP Deskphone
or
Select Back
3. Press the Up/Down navigation key to
scroll through the screen and choose the
required time interval.
Choose one of the following values:
— Never
—10 min
—5 min
—2 min
—1 min
—30 sec
—15 sec
Note: The Never option turns off Menu
Auto back-out.
4. Choose one of the following:
Note: When you enter the Auto back-out menu, the current
configuration for the Menu Auto back-out time is pre-selected
(highlighted) on the list.
When you press the Select context-sensitive soft key, the time interval is
flagged to commit to the configured preferences (done after the idle
screen is displayed), and is used for menu auto back-outs from that point
forward
— Press the Select context-sensitive
soft key to configure the Auto backout time to the selected (highlighted)
value and return to the Display
menu.
— Press the Back context-sensitive
soft key to dismiss the Auto back-out
time menu and return to the Display
menu.
78
Configuring the Avaya 1230 IP Deskphone
Selecting a ring pattern
You can use the ring pattern feature to select the ring pattern for an
incoming call.
To select the ring pattern for an incoming call:
Prefs
Select
Test
Back
1. Press the Prefs context-sensitive soft
key, select Audio, select Tones, and
then select Ring Pattern.
2. Press the Up/Down navigation key to
scroll through and highlight the different
ring patterns displayed on the LCD
screen.
3. Choose one of the following:
— Press the Select context-sensitive
soft key to set the ring pattern and
return to the Tones menu.
—Press the Test context-sensitive soft
key to briefly play the selected ring
pattern.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
previous menu.
79
Configuring the Avaya 1230 IP Deskphone
Adjusting the volume
You can adjust the volume of the IP Deskphone for the following:
• Ring Volume
• Handset Volume
• Headset Volume
• Handsfree Volume
A sliding scale appears on the LCD screen display when you adjust the
volume. Figure 14 on page 80 shows how to adjust the volume.
Figure 14: Adjusting the volume
Adjusting the ring volume
You can adjust the ring volume for an incoming call.
To adjust the ring volume for an incoming call:
Prefs
1. Press the Prefs context-sensitive soft
key, select Audio, select Tones, and
then select Alerting Volume.
80
Configuring the Avaya 1230 IP Deskphone
or
Set Back
2. To adjust the ring volume of an incoming
call do one of the following:
— Press the Left/Right navigation key.
— Press the Volume fixed keys to
increase or decrease the volume.
3. Choose one of the following:
— Press the Set context-sensitive soft
key to configure the selected volume
and return to the Tones menu.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Tones menu.
81
Configuring the Avaya 1230 IP Deskphone
or
Set Back
Adjusting the volume of the Handset, Headset, and Handsfree mode
You can adjust the volume for the handset, headset, and the handsfree
speaker of the IP Deskphone.
To adjust the volume of the handset:
Prefs
1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Handset.
2. To adjust the handset volume use one of
the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
Note: To adjust the volume during a call,
use only the Volume + and
Volume - fixed keys.
3. Choose one of the following:
— Press the Set context-sensitive soft
key to configure the selected volume
and return to the Voice menu.
— Press the Back context-sensitive
soft key to keep existing
configurations and return to the
Voice menu.
82
Configuring the Avaya 1230 IP Deskphone
or
Set Back
You can adjust the headset volume on the IP Deskphone.
To adjust the headset volume:
Prefs
1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Headset.
2. To adjust the handset volume use one of
the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
Note: To adjust the volume during a call,
use only the Volume + and
Volume - fixed keys.
3. Choose one of the following:
— Press the Set context-sensitive soft
key to configure the selected volume
and return to the Voice menu.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Voice menu.
You can adjust the handsfree mode volume on the IP Deskphone.
83
Configuring the Avaya 1230 IP Deskphone
or
Set Back
To adjust the handsfree mode volume:
Prefs
1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Handsfree.
2. To adjust the handsfree volume use one
of the following methods:
— Press the Left/Right navigation key
to increase or decrease the volume
of the handset.
— Press the Volume + fixed key to
increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.
Note: To adjust the volume during a call,
use only the Volume + and
Volume - fixed keys.
3. Choose one of the following:
— Press the Set context-sensitive soft
key to configure the selected volume
and return to the Voice menu.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Voice menu.
84
Configuring the Avaya 1230 IP Deskphone
or
Select Back
Selecting a language
The display is available in multiple languages. A maximum of five
languages are accessible through the IP Deskphone. The system
administrator determines which languages are available for your IP
Deskphone.
To select a language:
Prefs
Change
1. Press the Prefs context-sensitive soft
key, and then select Language. The
current language displays.
2. Press the Change context-sensitive soft
key to change the language.
3. Press the Up/Down navigation key to
scroll and highlight the desired language
(for example, German [Deutsche]).
4. Choose one of the following:
— Press the Select context-sensitive
soft key to save the desired
language and return to the previous
screen.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Preferences menu.
85
Configuring the Avaya 1230 IP Deskphone
Selecting the date and time format
Several date and time formats are available. F orma ts are base d on the
12-hour and 24-hour clocks.
To select a date format:
Prefs
1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.
Change
2. Press the Change context-sensitive soft
key.
3. Press the Up/Down navigation key to
highlight Date Format in the menu.
Change
4. Press the Change context-sensitive soft
key to change the Date Format.
5. Press the Up/Down navigation key to
scroll and highlight either a month/day
(MM/DD) or a day/month (DD/MM)
format.
86
Configuring the Avaya 1230 IP Deskphone
or
Select Back
6. Choose one of the following:
— Press the Select context-sensitive
soft key to save the format and
return to the Time Format menu.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Time Format menu.
You can select a time zone for your IP Deskphone.
To select a time zone:
Prefs
1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.
Change
2. Press the Change context-sensitive soft
key.
Change
87
3. Press the Up/Down navigation key to
highlight Timezone in the menu.
4. Press the Change context-sensitive soft
key to change the Date Format.
Configuring the Avaya 1230 IP Deskphone
or
Select Back
5. Press the Up/Down navigation key to
scroll through and highlight the time
zones.
Note: Time zones are listed based on
GMT format, for example:
— GMT -11:00 Samoa
— GMT -10:00 Hawaii
6. Choose one of the following:
— Press the Select context-sensitive
soft key to save the time zone
selection and return to the Time
Format menu.
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Time Format menu.
You can select the time zone format for your IP Deskphone.
To select a time format:
Prefs
Change
1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.
2. Press the Change context-sensitive soft
key.
88
Configuring the Avaya 1230 IP Deskphone
or
Select Back
3. Press the Up/Down navigation key to
highlight Time Format in the menu.
Change
4. Press the Change context-sensitive soft
key change the date format.
5. Press the Up/Down navigation key to
scroll and highlight a time format:
— 12-hour
— 24-hour
—French
6. Choose one of the following:
— Press the Select context-sensitive
soft key to save the time format and
return to the Time Format menu.
89
— Press the Back context-sensitive
soft key to keep the existing
configurations and return to the
Time Format menu.
Making a call
Making a call
This section describes the methods you can use to ma ke a call. You can
make a call from your IP Deskphone using one of the following:
• “Making a call using off-hook dialing” on page 91
• “Making a call using on-hook dialing” on page 93
You can also initiate a call while using one of the following features:
• “The Address Book” on page 115
• “Call Inbox” on page 133
• “Instant Messaging” on page 145
When an outgoing call fails to connect to the destination, one of the
following messages appears:
• Declined, Temporarily unavailable
• Declined, Cannot find user
• Declined, User has declined call
• Declined, <user supplied reason> (for ex am p le, In a meeting.)
90
Making a call
Making a call using off-hook dialing
To make a call using off-hook dialing:
1. Make a call by using one of the following
off-hook dialing methods:
— Press the Line feature key
— Lift the handset
— Press the Headset fixed key
— Press the Handsfree fixed key
The IP Deskphone produces a dial tone.
2. You can make a call using one of the
following methods:
— Enter the phone number or SIP
address by using the dialpad.
91
Note: The abc/123 context-sensitive
soft key toggles between alphabetic and
numeric input.
abc
Making a call
Alex
Redial
VMail
Send
— Press the Redial context-sensitive
soft key to dial the last dialed
number.
Note: The Redial context-sensitive soft
key only appears if a number or address
was previously entered.
— Press the Msgs context-sensitive
soft key and then select Voice Mail
from the Messages menu to access
your voice mail.
— Press the Speed dial feature key
that you programed to call with a
commonly used or important phone
number or SIP address.
Note: You can program a feature key to
use as a shortcut to dial a number or a
SIP address. For more information, see
“Creating a feature key using the Copy
key” on page 210.
3. Press the Send context-sensitive soft
key to immediately initiate the call.
Note: The IP Deskphone automatically
initiates a call shortly after you enter the
SIP address or phone number.
92
Making a call
Making a call using on-hook dialing
You can make a call by using on-hook dialing. Enter the SIP address or
the phone number before going off-hook.
Note: When you use this method, you cannot toggle between
alphabetic or numeric input.
To make a call using on-hook dialing:
1. Dial the number or SIP address.
2. Continue the call by using one of the
Chad
following methods:
— Press the line feature key.
— Press the headset fixed key.
— Press the Handsfree fixed key.
3. To terminate the call, choose one of the
following:
— Replace the handset into the cradle.
— Press the Goodbye key.
Using handsfree calling
While on an active call, you can switch between the handset and
handsfree mode.
93
To end a handsfree call:
Press the Goodbye key
To mute a handsfree call:
1. Press the Mute key.
The LED indicator lights.
2. Press the Mute key again to return to a
two-way handsfree conversation.
To switch from the handsfree to handset mode:
Making a call
Lift the handset.
To switch from the handset mode to handsfree mode:
1. Press the Handsfree key.
The LED indicator lights with a solid red
light.
2. Replace the handset.
94
Making a call
To use a headset:
1. Connect the headset to the headset jack
or the handset jack.
2. Press the Headset key.
The LED indicator lights.
3. Press the Goodbye key or press the
button on the wireless headset, if
equipped, to release a call.
To switch from handsfree to headset:
1. Press the Headset key.
The LED indicator lights.
Using Call Subjects
You have the option of sending a Call Subject when you initiate a call to a
contact. Use this feature to indicate to the contact the reason for the call.
The IP Deskphone contact displays a message, such as Weekly
report call or Daily status when they receive the call. You can
select a subject from a list you create. For more information, see
“Managing Call Subjects” on page 99, or you can create a new subject.
Note: The Call Subject feature is not available for all call servers.
Contact your system administrator or service provider to determine if
this feature is available to you.
Whenever you initiate a call by using off-hook dialing, the Subject
context-sensitive soft key appears as an option to use. You can select a
Call Subject from a list or create a new Call Subject to send.
95
To enter a call subject from a list:
Subject 1. Press the Subject context-sensitive soft
key to send a Call Subject with the call
you are making.
A list of Call Subjects appears on the
LCD screen.
2. Choose one of the following:
— Press the Up/Down navigation key
Select
New
—Press the New context-sensitive so ft
Making a call
to highlight the Call Subject you
want to use and press the Select
context-sensitive soft key.
The IP Deskphone sends the Call
Subject to the contact you are
calling.
key to create a new Call Subject that
is not on the list.
abc 3. Press the abc/123 context-sensitive soft
key to toggle between alphabetic and
numeric characters.
4. Use the dialpad to enter the Call Subject.
96
Making a call
Save
5. Choose one of the following:
— Press the Save context-sensitive
Clear
Back
To create a new call subject while initiating a call:
soft key to continue.
— Press the Clear context-sensitive
soft key to clear the text.
— Press the Back context-sensitive
soft key to return to the previous
menu.
Note: When you select a subject from
this list, it appears on the screen before
you send the call. If you want to change
that subject press the Subject contextsensitive soft key to return to the Call
Subject menu. You now have the option
to select No to a Call Subject.
97
Subject 1. Press the Subject context-sensitive soft
key to send a Call Subject with the call
you are making.
New 2. Press the New context-sensitive soft key
to create a new Call Subject.
abc 3. Press the abc/123 context-sensitive soft
key to toggle between alphabetic and
numeric characters.
4. Use the dialpad to enter the new Call
Subject for the contact.
Save
Clear
Back
Making a call
5. Choose one of the following:
— Press the Save context-sensitive
soft key to save the new Call Subject
and use it with the call.
— Press the Clear context-sensitive
soft key to clear the text.
— Press the Back context-sensitive
soft key to return to the previous
menu without sending the new Call
Subject.
Note: The IP Deskphone saves the new
Call Subject to the list of Call Subjects
for later use.
98
Making a call
Managing Call Subjects
You can create a list of Call Subjects to have ready to use when you
initiate a phone call. The number of Call Sub jects that are stored o n the IP
Deskphone depends on how the IP Deskphone was initially configured.
You can modify, delete, and add Call Subjects while the IP Deskphone is
in the idle state.
Adding a Call Subject
You can add a Call Subject while the IP Deskphone is idle.
To add a Call Subject while the IP Deskphone is idle:
Prefs 1. Press the Prefs context-sensitive soft
key, select Feature Options, and then
select Call Subject from the menu.
Add 2. Press the Add context-sensitive soft key
to create new Call Subject.
99
Note: If the Call Subject list is full, then
the option to add a new Call Subject is
not available. In this situation, you need
to delete a Call Subject before you can
add the new Call Subject.
abc 3. Press the abc/123 context-sensitive soft
key to toggle between alphabetic and
numeric characters.
4. Use the dialpad to enter the new Call
Subject.
Making a call
or
Save Back
5. Choose one of the following:
— Press the Save context-sensitive
soft key to add the new Call Subject.
— Press the Back context-sensitive
soft key to return to the previous
menu without adding a new Call
Subject.
Deleting a Call Subject
You can delete a Call Subject while the IP Deskphone is idle.
To delete a Call Subject while the IP Deskphone is idle:
Prefs 1. Press the Prefs context-sensitive soft
key, select Feature Options, and then
select Call Subject from the menu.
Delete 3. Press the Delete context-sensitive soft
2. Press the Up/Down navigation key to
scroll through and highlight the Call
Subject to delete.
key to delete the selected Call Subject.
A confirmation screen appears with the
question, Delete call subject?
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