Avaya 1230E SIP Quick Reference Guide

Avaya 1230E IP Deskphone
with SIP Software Quick
Reference Guide

Fixed keys

Short-cut and navigation function keys for the IP

Deskphone

Copy Copy information from the

Address Book, Inbox, and IM log,
and copy to Feature keys and
Address Book entries.

Services Access Search, Login, Logout,

Check For Updates, Reset Phone,
File Manager, Logging System,
and Phone Information.

Press twice quickly to access the
Network menu.

Quit Quit or exit from a menu.

Inbox Access your Inbox to view all calls

or missed calls and to return a call.

Directory Access your Address Book

(Directory) to view, add or edit
entries including your designated
friends You can also send Instant
Messages (IMs) or initiate a call.

Enter Use the Enter key to select

highlighted menu items and to set
preferences. The Enter key
duplicates the function of the
phone and the Select soft key.

Telephone feature keys

Volume Use to increase and decrease the

volume of the handset,
headphones, phone speaker

Telephone feature keys

(handsfree) and alerting volume
(phone ringing).

Mute Press Mute to listen to the call

without transmitting. The red LED
on the Mute key lights when the
Mute feature is enabled.

Handsfree Activates the built in speaker and

microphone. The red LED on the
Handsfree key lights when the
Handsfree feature is enabled.

Goodbye Use to release a call (hang up) and

to exit a menu when not on an
active call.

Expand Access the Instant Message log to

view and send IMs

Headset Activates your IP Deskphone

headset when connected. The red
LED of the Headset key lights
when you use a headset.

Hold Use to place a call on hold or to

retrieve a call on hold.

Commonly used functions

Procedures for the most commonly used functions are provided as
follows.

Note:

The abc/123 soft key toggles between alphabetic and numeric input.
When the soft key label is abc, you can enter alphabetic text and
when the soft ley label is 123, you can enter numbers.

Login

1. Enter your User ID and press the Login key.

2. Enter your password and press the Next soft key.

3. To permanently login, press the Next soft key.

Login

To login for a period of time, press the Timed key, enter
the duration of your login, and press the Next soft key.

Logout

1. Press the Services hard key and then select Logout.

2. Enter your password when prompted.

3. Press the Logout soft key.

Making a call

Perform one of the following to make a call:

• Lift the handset or press the Headset key, Handsfree

key or the Line key and enter the SIP address or phone
number and press Send. Or, press the Redial soft key
to call the previously-entered SIP address or phone
number.

• Press the Services hard key, select Search, select an

entry in the Address Book, and then press the Call soft
key. Lift the handset or press the Headset key,
Handsfree key or the Line feature key and dial from
the Address Book or Inbox as follows:

a. Press the Address Book or Inbox key.
b. Navigate to the required entry.
c. Press the Select soft key to connect.

• Press the Directory hard key, select Friends, select an

entry, press Status, and then press the Call soft key.

Answering a call

Perform one of the following to answer a call:

• Press the Handsfree key

• Press the Headset key

• Press the Line key

• Press the Answer soft key

• Pick up the handset.

If you choose not to answer the call, you can press one of
the following keys:

• Redrct — Redirects the call to another party or number.

• Declin — Rejects the call and provides the caller with

fast busy and no option to go to voice mail. You can
provide a reason for declining the call.

• Ignore — Stops call ringing

Making an emergency call

To make an emergency call, logging on is not required.
Choose one of the following options:

• Lift the handset and dial the emergency number.

• Press the Handsfree key and dial the emergency

number.

• Press the Headset key and dial the emergency

number.

Initiating a conference call

1. During a call, press the Conf soft key.

2. Enter the SIP address or phone number or select an

entry from the Address Book or Inbox and complete the
call.

3. Press the Join soft key, select Conference and press
the OK soft key to create a conference call. You can
continue to add more callers to the conference call by
repeating the previous steps.

Context-sensitive soft keys

This section describes the context-sensitive soft keys for the idle IP
Deskphone display and for the active call display.

Idle IP Deskphone display

When the More.. soft key is pressed, the following soft keys are
displayed.

When the More.. soft key is pressed, the following soft keys are
displayed.

When you press the More.. context-sensitive soft key for the third
time, you return to the first soft key display.

The following describes the context-sensitive soft keys available
when the IP Deskphone is idle

Redial or NewCal

Redial the last dialed number.

If there is no stored redial number, NewCal appears and
has the same effect as pressing the primary user line key
(dial prompt).

abc or 123

Toggle between alpha and numeric input modes.

• To type letters, abc must be displayed.

• To type numbers, press the abc soft key to display 123

on the menu list.

Msgs

Display the Messages menu.

1. Voice Mail—Use to access your Voice Mail. The IP

Deskphone connects to the server to retrieve your
Voice Mail.

2. Instant Messaging—Use to access your IM box. From
the IM box you can:

• view received Instant Messages

• delete Instant Messages

• send Instant Messages.

CallFw

Forward all calls to a specified address.

DND

Block all calls.

Retrve

Retrieve parked calls (local and server parked calls only).

ScrnSv

Activate the screensaver (only if the screensaver feature is
enabled).

Presnc

Configure the presence status for your IP Deskphone.

Prefs

Display the Preferences menu.

1. Display — Adjust screen display settings.

2. Audio — Adjust tones and volume settings.

3. Feature Options — Program feature keys, call decline

reasons, call ignore actions, and call subjects, call fwd
notification.

4. Language — Change language.

5. Misc Options — Set alpha dialing, search method,

privacy settings, # Ends dialing, location, and time.

6. Network — Access Server Settings, Device Settings,

Diagnostics and Lock.

7. User Settings — Modify call settings, IM settings, voice

mail setting, and remembering settings.

More..

Select a new menu list.

Active call IP Deskphone display

When the
displayed.

When the More.. soft key is pressed, the following soft keys are
displayed.

When you press the More.. context-sensitive soft key for the third
time, you return to the first soft key display.

The following describes the context-sensitive soft keys available
when the IP Deskphone is on an active call.

Obtain a dial tone to place another call during an active call.

• Use to make a conference call.

• Behaves like the NewCal context-sensitive soft key.

Transfer the current call to another location or contact.

1. Change audio codec — Use to change the audio
settings based on the available bandwidth.

2. Monitor audio quality — Diagnostic tool to monitor the
audio quality.

Obtain a dial tone to place another call during an active call.

• Use to make a conference call.

• Behaves like the Conf context-sensitive soft key.

Park the current call to the server or another user (not
available for all call servers).

Retrieve parked calls (local and server parked calls only).

Access Display, Audio, Feature Options, Language,

Misc Options, Network, USB Locks, and User Settings.

More.. soft key is pressed, the following soft keys are

Conf

Trnsfr

Audio

NewCal

Park

Retrve

Prefs