Avaya 1220 SIP User Guide

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Avaya 1220 IP Deskphone with SIP Software User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 01.02 Part Code: NN43170-101

Date: September 2010

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVA YA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APP L ICA B LE AVAYA A F FILI ATE ( "AVAYA " ).

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

September 2010

Standard 01.02 This document is up-issued to add the Third Party Terms content.

August 2010

Stan da rd 01.01 . This docum ent is a new d ocume nt and is issue d to support SIP Software Release 3.2.

Revision history

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Cleaning the Avaya 1220 IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Idle display screen after dial pad input . . . . . . . . . . . . . . 26

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 27

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Available Avaya 1220 IP Deskphone call features . . . . . . . . . 37

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 40

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 42

Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . 43

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 45

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 46

Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 47

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 47

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 48

Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Contents

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 49

Enabling and disabling the # Ends Dialing feature . . . . . . 51

Configuring the dialpad to alphanumeric dialing . . . . . . . 53

Accessing the Avaya 1220 IP Deskphone . . . . . . . . . . . . . 55

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Password protection for domains . . . . . . . . . . . . . . . . . . . 58

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 59

Configuring the duration of the login . . . . . . . . . . . . . . . . 63

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 64

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Timed logoff while the IP Deskphone is idle . . . . . . . . . . 64

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 65

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Overwriting your personal Address Book . . . . . . . . . . . . . 67

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Logging off from the Avaya 1220 IP Deskphone . . . . . . . . . . 68

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 69

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring the Avaya 1220 IP Deskphone . . . . . . . . . . . . 72

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 72

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 73

Setting up the Backlight screensaver . . . . . . . . . . . . . . . . . . . 74

Configuring Menu auto back-out . . . . . . . . . . . . . . . . . . . . . . 75

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Contents

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 78

Adjusting the volume of the Handset, Headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 83

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 88

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 90

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 100

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 100

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 104

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 105

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 112

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 114

Contents

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 115

Copying information to the Address Book . . . . . . . . . . . . . . 119

Searching for a contact in the Address Book . . . . . . . . . . . . 122

Using the Search feature in the Address Book . . . . . . . 123

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Managing calls in the Call Inbox while not on a call . . . . 130

Viewing the details of a call in the Call Inbox . . . . . . . . . 133

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 135

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 137

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 138

Accessing the calls in your Call Inbox during a call . . . . 139

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 140

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 140

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 141

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 142

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 143

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 144

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 145

Viewing the content of an Instant Message . . . . . . . . . . . . . 147

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 147

Initiating a call from an Instant Message . . . . . . . . . . . . 148

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 149

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Contents

Initiating a call using the active call context-sensiti v e so ft ke y

menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 163

Ad hoc conferencing when connecting to the Call Server . . 164

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 173

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 176

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 179

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Remove a programmed feature key . . . . . . . . . . . . . . . . 197

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 199

Creating a feature key using the Copy key . . . . . . . . . . 204

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 211

Adding a new Presence state message . . . . . . . . . . . . . 213

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 214

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 216

Contents

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 219

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 221

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 226

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 227

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 228

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Per-account call notification options . . . . . . . . . . . . . . . . 234

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Remembering settings after logout . . . . . . . . . . . . . . . . 235

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Contents

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 244

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Resetting the IP Deskphone phone . . . . . . . . . . . . . . . . 248

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Customizable banner for login . . . . . . . . . . . . . . . . . . . . . . . 255

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 256

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 265

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 267

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 280

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Contents

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Welcome

Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. The SIP Avaya 1220 IP Deskphone communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

Basic features

The Avaya 1220 IP Deskphone phone includes the following features:

• 5 lines with 25-character display capability

• 4 line keys (self-labeled)

• four context sensitive soft keys (self labeled)

• six specialized feature keys

• six fixed call processing keys (three with LED status):F —Mute

— Handsfree — Goodbye — Applications — Headset —Hold

• volume up/down key to separately adjust the ringer, speaker, headset, and handset’s volume

• four-way navigation cluster plus Enter key

• wall-mountable

• LCD display screen

• high quality speakerphone

• hearing aid compatibility

• handset jack

• headset jack

• 10/10 Ethernet ports

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— one Ethernet port for LAN connection — one Ethernet port for optional PC connection

• Power over Ethernet (PoE) through the LAN port, or power throug h a supported AC adapter

• Accessory Expansion Module (AEM) port to connect the expansion module.

IP Deskphone controls

The following figure shows the Avaya 1220 IP Deskphone.

Figure 1: Avaya 1220 IP Deskphone

Welcome

This section describes the controls on your Avaya 1220 IP Deskphone. Your Avaya 1220 IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

When a message is waiting, the red Message Waiting/Incoming Call indicator LED at the top center of the IP Deskphone flashes.

Also, if configured, this indicator glows when the ringer sounds.

Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as either line or speed dial keys (for one touch dialing). These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial.

(Copy)

Note: There are four line keys in the Avaya 1220 IP Deskphone.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Press the Copy key to copy contact information from one source, such as the Address Book to a destination, such as a feature key.

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(Services)

When the IP Deskphone is idle, press the

Services key to briefly display the software

version, network address, and Ethernet address. When you navigate the menu, press the Services key to back up one level to the previous display.

(Quit)

Press the Quit key to close an active menu. The state of active calls is not affected with

you press the Quit key.

(Inbox)

Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone.

Note: This key does not function to send Instant Messages.

(Redial)

Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the redial list and then dial it, save in the phonebook, delete, or check information about the call.

(Directory)

Press the Directory key to access your phonebook.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 35.

(Volume)

(Mute)

(Handsfree)

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Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red LED on the Mute key remains lit.

Press the Handsfree key to activate the built-in speaker and microphone of the Avaya 1220 IP Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set.

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(Goodbye)

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

(Headset)

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the

headset is in use.

(Hold)

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

(Expand)

Press the Expand key to access the Instant Messaging Log.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or to continue to navigate the list of items.

Welcome

IP Deskphone display

Your Avaya 1220 IP Deskphone display is divided into two display areas:

• The upper display area is for information such as caller number , caller name, feature prompt string, user-entered digits, date and time information, and telephone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 2: Avaya 1220 IP Deskphone LCD screen

Cleaning the A vaya 1220 IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1220 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different

Welcome

features and menus depending on the st ate of th e IP Deskphon e an d th e menu you access.

Figure 3 on page 20 shows context-sensitive soft keys when the IP

Deskphone is in the idle state.

Figure 3: Idle state context-sensitive soft keys

Table 1 on page 20 lists the context-sensitive soft keys that you can use

to access menu items..

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 7)

Item Function

Press the Redial context-sensitive

soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

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Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7)

Item Function

Press the abc context-sensitive soft key to

• abc context-sensitive soft key must be displayed.

• abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Msgs

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

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Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

More… context-sensitive soft key for the first time, the following

context-sensitive soft keys appear on the menu list.

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Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7)

Item Function

Press the CallFwd context-sensitive soft key to forward all calls to a specified address.

Press the DND context-sensitive soft key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

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Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7)

Item Function

Presnce Press the Presnce context-sensitive

soft key to configure the presence status for your IP Deskphone.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification

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Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Licensing — Lock

Prefs 7. User Settings - use to modify the

following: — Call Settings — IM Settings — Voice Mail Settings — Change Location

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Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7)

Item Function

More… Press the More... context-sensitive

soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Table 7 on page 50.

Figure 4: Idle display screen after dial pad input

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Table 2 on page 27 lists the context-sensitive soft keys that you can use

to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys

Item Function

Send Press the Send context-sensitive soft

key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

abc or 123

Subject Press the Subject context-sensitive soft

Exit Press the Exit context-sensitive soft key

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

key to set a subject line to your outgoing call before pressing the Send contextsensitive soft key.

to clear the user input and return to the initial idle screen that displays the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]. See “Context-sensitive soft keys” on

page 19.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 5 on page 28.

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Figure 5: In-call context-sensitive soft keys

Table 3 on page 28 lists the context-sensitive soft keys you can use to

access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 8)

Item Function

Conf Press the Conf context-sensitive

soft key to obtain a dial tone to place another call during an active call or to make a conference call.

Trnsfer

The Conf context-sensitive soft key behaves like the NewCall contextsensitive soft key.

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 8)

Item Function

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Audio

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern — Select test patterns from 1

to 8

• Alerting Volume — Set Desired volume

Voice

• Set the volume for the following:

— Handset Volume — Headset Volume — Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

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Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 8)

Item Function

Audio

Activate

Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

More…

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 8)

Item Function

Welcome

More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

• If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [Park] [Retrve] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

NewCall

Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 8)

Item Function

Park

Retrve

More…

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs

Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).

Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only).

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…]

Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 8)

Item Function

Welcome

Prefs

2. Audio—use to adjust tones and volume setting.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings

appear when the Auto Answer Mode is enabled on the IP Deskphone.

4. Language—use to change the interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 8)

Item Function

Prefs

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —Lock

7. User Settings—use to modify the following:

— Call Settings — IM Settings — Voice Mail Settings — Change Location

More… Press the More… context-sensitive

soft key to return to the first menu list of context-sensi tive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Conf] [Trnsfer] [Audio] [More…]

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Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 8)

Item Function

Unlock The Unlock context-sensitive soft

key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.

Navigation keys

This section provides information about keys you can use to navigate within the menus of your Avaya 1220 IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

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Table 4 on page 36 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key Function

Navigation Key Cluster Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The Avaya 1220 IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see

“Copying information to the Address Book” on page 119.

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Navigation Key Cluster Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox.

Table 4: Navigation keys and functions (Part 2 of 2)

Key Function

Navigation Key Cluster Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you enter and edit text.

• Leave the detail view of the Inbox and return to the main Inbox. Operates like the Back contextsensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace) when you enter and edit text.

• Highlight items in a list, such as Address Book entries or items in your Call Inbox.

Welcome

• Scroll lists and message contents when you view Instant Messages.

Note 1: Move the cursor from line to line when entering and editing text or data.

Note 2: To scroll through a list of items, you can press and hold the up or down key.

Available Avaya 1220 IP Deskphone call features

The Avaya 1220 IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1220 IP Deskphone is connected to determines whether certain features are

Welcome

available to your IP Deskphone. Call features must be assigned to your IP Deskphone and must be supported by call server software.

Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system administrator or service provider.

Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

Before you can use your Avaya 1220 IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, and Instant Message logs are inaccessible. Your ID and password also prevent unauthorized access to your user profile.

Secure connection

Call security is identified by the presence of a securi ty icon (padloc k) that is displayed on the IP Deskphone screen.

After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when:

• the IP Deskphone is idle

• you are on an active call

Figure 7 on page 50 is an example of a secure connection when the IP

Deskphone is idle. The security icon is visible on the IP Deskphone screen.

Welcome

Figure 6: Example of a secure connection when the IP Deskphone is idle

Figure 7 on page 39 is an example of a secure connection when you are

on an active call. The security icon is visible on the IP Deskphone screen.

Figure 7: Example of a secure connection during an active call

Regulatory and safety information

• This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをして下さい。

Table 5 lists EMC compliance for various jurisdictions.

Table 5: EMC compliance (Part 1 of 2)

Jurisdiction Standard Description

United States

Canada ICES-003 Class B Emissions: Interference-

Australia/ New Zealand

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Causing Equipment Standard: Digital Apparatus

AS/NZ CISPR 22 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

Regulatory and safety information

Table 5: EMC compliance (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Table 6 lists Safety compliance for various jurisdictions.

Table 6: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information Technology

Equipment

Canada CSA 60950-1-30 Safety of Information Technology

Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

Regulatory and safety information

DenAn regulatory notice for Japan

Using your Avaya 1220 IP Deskphone

After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone.

Getting started

This section provides information about how to use the Avaya 1220 IP Deskphone. Carefully read each section before you operate the new Avaya 1220 IP Deskphone.

The following sections describe details about the Avaya 1220 IP Deskphone:

• “Before you begin” on page 44

• “Connecting the components” on page 44

• “Entering text” on page 48

• “Accessing the Avaya 1220 IP Deskphone” on page 55

• “Configuring the Avaya 1220 IP Deskphone” on page 72

Using your Avaya 1220 IP Deskphone

Before you begin

CAUTION Damage to Equipment

Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100/1000 BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1220 IP Deskphone into a regular phone jack.

CAUTION

Your Avaya 1220 IP Deskphone is designed for use in an indoor environment only.

Connecting the components

Figure 8 on page 45 shows the connections on the Avaya 1220 IP

Deskphone.

Using your Avaya 1220 IP Deskphone

Figure 8: Avaya 1220 IP Deskphone connections

WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.

Attaching the foot stand (optional)

Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone. If you insert the foot stand into the upper slots, your Avaya 1220 IP Deskphone sits at a 25-degree ang le.

Using your Avaya 1220 IP Deskphone

If you insert the foot stand into the lower slots, your Avaya 1220 IP Deskphone sits at a 55-degree angle.

1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your Avaya 1220 IP Deskphone. In position 1, the Avaya 1220 IP Deskphone sits at a 25-degree angle. In position 2, the Avaya 1220 IP Deskphone sits at a 55-degree angle.

Figure 8 on page 45 shows the slots on the back of the IP

Deskphone.

2. Press the foot stand into the slots until it snaps into place. Note: If you mount your Avaya 1220 IP Deskphone on a wall, do not

attach the foot stand.

Connecting the handset

Use the following procedure to connect the handset to your Avaya 1220 IP Deskphone

1. Plug the end of the handset cord with the short straight section into the handset.

2. Plug the other end of the handset cord with the long straight section into the handset jack marked with the handset symbol as shown

Figure 8 on page 45.

3. (Optional) Thread the cord through the channel in the foot stand (if installed) so that it exits on the side of the foot stand.

Connecting the headset (optional)

If you have a headset, you can connect the headset to the Avaya 1220 IP Deskphone as given in the following procedure:

1. Plug the headset cord into the headset jack on the back of the Avaya 1220 IP Deskphone as shown in Figure 8 on page 45.

2. Thread the cord through the channel in the side of the foot stand (if installed).

Using your Avaya 1220 IP Deskphone

3. Set up the headset according to the headset instructions.

Connecting AC power (optional)

Your Avaya 1220 IP Deskphone supports AC power and Power over Ethernet (PoE). For AC power, use only the Avaya-approved Global Power Supply (N0146475) and the country-specific IEC cable that you can order separately. To use PoE, your connected LAN must support PoE.

1. Connect the DC barrel connector to the power jack on the back of the Avaya 1220 IP Deskphone.

2. Thread the cable through the channel in the foot stand (if insta lled) to secure the cable.

3. Plug the country-specific IEC cable into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet.

Connecting the LAN Ethernet cable

Connect your Avaya 1220 IP Deskphone to your LAN using a CAT5e Ethernet cable to enable full functionality of your Avaya 1220 IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Avaya 1220 IP Deskphone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

1. Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your Avaya 1220 IP Deskphone as shown in Figure 8 on page 45.

2. Thread the cable through the channel in the foot stand (if installed).

3. Connect the other end of the cable to your LAN Ethern et connection. The LAN LED on the back of the Avaya 1220 IP Deskphone lights when a LAN connection is established.

Note: When your LAN cable gets unplugged on an active IP Deskphone, your IP Deskphone LCD displays an alert message “LAN cable unplugged”.

Using your Avaya 1220 IP Deskphone

Connecting the PC Ethernet cable

Connect a CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your computer to enable your computer to access the LAN.

1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your Avaya 1220 IP Deskphone as shown in Figure 8 on page 45.

2. Thread the cable through the channel in the foot stand (if installed).

3. Connect the other end of the cable to the LAN port on your PC.

Wall mounting (optional)

You can mount your Avaya 1220 IP Deskphone on a wall. Wall-mount the Avaya 1220 IP Deskphone using the two keyholes on the back of the it. You do not need the foot stand for wall-mounted applications.

1. Remove the foot stand, if already attached.

2. Ensure all cables are properly routed and the Avaya 1220 IP Deskphone is functioning.

3. Make small marks on the wall where you want to align each keyhole slot.

4. Insert the screws (not provided) so that they protrude slightly from the wall.

5. Align the keyholes on the back of the Avaya 1220 IP Deskphone with the screws in the wall.

6. Slide the Avaya 1220 IP Deskphone onto the screws to secure it in position.

Entering text

You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels.

Using your Avaya 1220 IP Deskphone

To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your Avaya 1220 IP Deskphone using the following methods:

Attention: Some service providers support only the use of a Directory Number (DN) such as 555-5555 to initiate a call to another IP Deskphone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported. Alphanumeric dialing consists of string of text that contain letters and numbers that make up, for example, a SIP address.

Entering text using the IP Deskphone dialpad

For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key .

You can toggle between numeric and alphabetic input as follows:

• When the context-sensitive soft key label is abc, you can enter alphabetic text.

• When the context-sensitive soft key label is 123, you can enter numbers.

Figure 9: context-sensitive soft key abc/123

For example, if you want to enter the lower case letter a, press the abc/

123 context-sensitive soft key to toggle to alphabetic input. Then press

the number 2 key once. If you want to enter the upper case letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly.

Using your Avaya 1220 IP Deskphone

To create names or words that contai n two adjacent letters that appear on the same button, for example, the word press, you can do the following:

1. To enter the first character, press the dialpad key 6.

2. Pause briefly.

3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.

When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 50. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times.

Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)

Character Name

@ .

_ & ‘ ^ ? ! ( ) ,

at period dash underscore ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma

Using your Avaya 1220 IP Deskphone

Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)

Character Name

\ / : ; ~ = + 1

Note: No letters are associated with the 0 key.

backslash forward slash colon semi-colon tilde equal plus numeral 1

Enabling and disabling the # Ends Dialing feature

You can enable the Avaya 1220 IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number.

To enable the # Ends Dialing feature:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the

Change context-sensitive soft key.

Using your Avaya 1220 IP Deskphone

2. Choose one of the following:

On Back

To disable the # Ends Dialing feature:

Prefs

Off Back

— Press the On context-sensitive soft

key to turn on # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

1. To turn off # Ends Dialing, press the

Prefs context-sensitive soft key, and

then select Misc Options. Highlight #

Ends Dialing and press the Change

context-sensitive soft key.

2. Choose one of the following: — Press the Off context-sensitive soft

key to turn off # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Using your Avaya 1220 IP Deskphone

Configuring the dialpad to alphanumeric dialing

To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the Avaya 1220 IP Deskphone dialpad default to alphabetic mode.

To set the dialpad to alphabetic mode as the default:

Prefs

On Back

To disable alphabetic mode and set numeric mode as the default:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

2. Choose one of the following: — Press the On context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

Using your Avaya 1220 IP Deskphone

2. Choose one of the following:

Off Back

— Press the Off context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Accessing the Avaya 1220 IP Deskphone

You require a log on ID and a password to log on to a server with your Avaya 1220 IP Deskphone.

Logging on

Whenever you log on to your Avaya 1220 IP Deskphone you must do the following:

• confirm your logon ID

• enter your password

• select the duration of this session Admin password protection for login prompt appears when you power up

the IP Deskphone or after you log off.

Figure 10 on page 55 shows the User Password protection for domains.

Figure 10: User login screen

When you log on to your Avaya 1220 IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this

Accessing the Avaya 1220 IP Deskphone

session. However, the first time you use your Avaya 1220 IP Deskphone, you need to complete some of the following proced u re s:

• “Automatic login” on page 56

• “Setting the domain” on page 56

• “Selecting a language” on page 58

• “Logging on to your IP Deskphone” on page 59

• “Configuring the duration of the login” on page 63

• “Selecting a location” on page 65

• “User Profile” on page 66

• “Overwriting your personal Address Book” on page 67

Note: The system automatically logs you back on after a power outage or software upgrad e. The system administrator configu res this feature on a network-wide basis.

Automatic login

Before you first receive your Avaya 1220 IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information .

Setting the domain

Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the Domain contextsensitive soft key from the logon prompt. The current domain appears on the Avaya 1220 IP Deskphone LCD screen. You can edit the domain th at is listed or press the Domain context-sensitive soft key to access a list of available domains to which you can choose to connect.

Accessing the Avaya 1220 IP Deskphone

Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or

changing domains.

To change the domain:

Domain

Select

Back

1. Press the Domain context-sensitive soft key to change the current domain.

Note: You must enter an admin password before you can edit the domain in which the Avaya 1220 IP Deskphone connects.

2. Press the Up/Down navigation key to highlight the new domain you want to use.

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current

Domain page, and the new domain

appears.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the previous menu.

Done 4. Press the Done context-sensitive soft

key to confirm the new domain and return to the User Login screen.

Accessing the Avaya 1220 IP Deskphone

Password protection for domains

This feature supports admin password protection for e diting of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.

After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.

Password check to switch domains

When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query.

Password protection for editing domain

When you press Edit for a domain, the admin password prompt appears. The editing domain page appears after you enter the correct admin password. If you do not enter the correct password, the message “incorrect password” appears with a prompt to retry.

Password request in server settings mode

When you edit the domain from the server settings under the Network menu, you are prompted to enter the ad min password. After you enter the password, the Domain page appears. When you press the Edit contextsensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu.

Selecting a language

Your Avaya 1220 IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the IP Deskphone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User Login page.

To change the language:

Accessing the Avaya 1220 IP Deskphone

1. Choose one of the following:

Change

Back

Select

Back

— Press the Change context-sensitive

soft key to change the current language.

— Press the Back context-sensitive

soft key to keep existing language and return to the User Login screen.

2. Press the Up/Down navigation key to highlight the new language you want to use.

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the language to the highlighted language from the list. The IP Deskphone returns to the

User Login screen and uses the

selected language.

— Press the Back context-sensitive

soft key to keep the existing language and return to the User

Logging on to your IP Deskphone

You need to log on to your IP Deskphon e when you first insta ll and restart your IP Deskphone and anytime you log off or reboot.

Accessing the Avaya 1220 IP Deskphone

Note 1: When you log on to the Avaya 1220 IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location” on page 65.

Note 2: The Avaya 1220 IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.

To logon to the Avaya 1220 IP Deskphone

abc 1. Press the abc/123 context-sensitive soft

key to toggle between alphabetic or numeric input.

2. Use the dialpad to enter your user ID login at the prompt.

Note: Use the left navigation key to backspace and remove a previous user ID.

Accessing the Avaya 1220 IP Deskphone

3. Press the Login context-sensitive soft key.

If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.

If Authentication is not enabled, a new screen appears and prompts you for your password.

a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input.

b. Use the dialpad to enter your authentication ID login at the prompt.

c. Press the Login context-sensitive soft key.

A new screen appears and prompts you for your user password.

4. Enter your password by using the dialpad.

Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden.

Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.

Accessing the Avaya 1220 IP Deskphone

5. Press the Next context-sensitive soft key.

Cancel Note: You can cancel the login process

by pressing one of the following keys: — Cancel context-sensitive soft key

— Goodbye fixed key — Quit fixed keys

Accessing the Avaya 1220 IP Deskphone

Configuring the duration of the login

After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.

To configure the login duration:

1. Choose one of the following:

Timed

—Press the Next context-sensitive soft

key to set the logon duration to Permanent. A login confirmation screen appears.

— Press the Timed context-sensitive

soft key to open a screen to set a maximum time to remain logged in.

Note: If you press the Timed contextsensitive soft key, you must then set the duration of the login.

Period 2. Press the Period context-sensitive soft

key to toggle the logon duration entries between hours or days.

3. Do one of the following: — Use the dialpad to enter the number

of hours or days you want to remain logged on and press the Next context-sensitive soft key.

Accessing the Avaya 1220 IP Deskphone

Back

Cancel

— Press the Back context-sensitive

soft key to return to the permanent logon screen.

— Press the Cancel context-sensitive

soft key to return to the first logon screen.

Logging on multiple user accounts

The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see

“Multiuser” on page 223.

Timed logoff

When you determine a logon time other than permanent, the Avaya 1220 IP Deskphone reminds you of your expiry time.

Timed logoff while the IP Deskphone is idle

When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the IP

Deskphone logs off. If you answer a call during the logout prompt, the logon switches to

permanent login.

Accessing the Avaya 1220 IP Deskphone

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit key to dismiss the log out prompt and switch to permanent login.

• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.

Selecting a location

When you first login to the Avaya 1220 IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.

Note 1: During an emergency call, you cannot log out from the IP Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it.

Note 2: If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login.

Note 3: When you set your user profile for the first time, you must confirm that the selected location is correct. You can view your

Accessing the Avaya 1220 IP Deskphone

location by accessing the IP Deskphone information screen. For m ore information, see “Viewing the IP Deskphone information” on

page 243.)

User Profile

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1220 IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile. When you log on to your IP Deskphone, your specific settings and data are automatically available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voice Mail settings (number and mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Call Subjects

• Call Decline reasons

• Instant Messaging settings and Instant Message Inbox/Outbox

• Default dialing (alpha/numeric)

• Call Ignore action (local/network)

• Search method (Name, First character, Index)

• User Presence selection

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox entries

Accessing the Avaya 1220 IP Deskphone

• Programmable keys configuration

• # Ends dialing configuration

Overwriting your personal Address Book

When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1220 IP Deskphone prompts you to download the latest address book.

Confirmation logon screen

When you complete the logon process, the logon confirmation screen appears as shown in Figure 11 on page 68. Press the OK contextsensitive soft key to complete the logon process.

If the login is unsuccessful, a login error messag e Failed to login user, Authentication required appears. Press the OK context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.

Note: In case of login failures, the IP Deskphone displays the message “Failed to login user” and then automatically returns to the login screen.

Accessing the Avaya 1220 IP Deskphone

Figure 11: Logon confirmation screen

Logging off from the Avaya 1220 IP Deskphone

To log off from the Avaya 1220 IP Deskphone:

1. Press the Services fixed key, and then select Logout from the menu.

abc

2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter your password at the prompt.

Accessing the Avaya 1220 IP Deskphone

4. Choose one of the following: — Press the Logout context-sensitive

Logout Back

soft key to complete the logout process. The IP Deskphone returns to the User Login screen.

— Press the Back context-sensitive

soft key to remain logged on and return to the Services menu.

Logging off multiple user accounts

The Avaya 1220 IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondary account from the autologin list. For more information about logging off when the IP Deskphone has multiple users, see

“Logging out” on page 226.

Making an emergency call

You can use the Avaya 1220 IP Deskphone to make an emerge ncy call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.

When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1220 IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and feature keys are blank and unusable except for the second context-sensitive soft key which allows you to switch between numeric and alphabetic characters. If you hang up before the connection is established, the Avaya 1220 IP Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Deskphone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button , nothing happens. The call is not disconnected.

Accessing the Avaya 1220 IP Deskphone

When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP.

Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only " appe ar s and the IP Deskphone can be used for making only emergency ca lls.

To make an emergency call:

1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button. Note: Hang up or switch off the h andset

to return to normal state.

2. Dial the emergency number that is provided by your dialing plan.

Send

3. Press the Send context-sensitive soft key.

Note: If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect.

Location information

When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it.

Accessing the Avaya 1220 IP Deskphone

To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key.

Figure 12 on page 71 displays the Phone Information menu.

Figure 12: Phone information menu

Figure 13 on page 71 displays the location information.

Figure 13: Phone location display

You can obtain location information only if it has been configured on your system.

Configuring the Avaya 1220 IP Deskphone

You can adjust a few settings of the Avaya 1220 IP Deskphone to conform to the environment where you wan t to use th e ph on e . Th ese settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1220 IP Deskphone.

• “Adjusting the display screen contrast” on page 72

• “Creating the idle screen text display” on page 73

• “Setting up the Backlight screensaver” on page 74

• “Adjusting the volume” on page 77

• “Selecting a language” on page 82

• “Selecting the date and time format” on page 83

Adjusting the display screen contrast

Note: Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast, if you have an Expansion Module connected to your Avaya 1220 IP Deskphone.

To adjust the display screen contrast:

Prefs

1. Press the Prefs context-sensitive soft key, select Display, Display Settings and then select Contrast.

2. Press the Left/Right navigation key to increase or decrease the display contrast level.

Configuring the Avaya 1220 IP Deskphone

3. Choose one of the following:

Apply Cancel

— Press the Apply context-sensitive

soft key to save the changes and return to the Display menu.

— Press the Cancel context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the IP Deskphone is idle.

To create the idle screen display text:

Prefs 1. Press the Prefs context-sensitive soft

key, select Display, and select Idle

Screen Text Display.

abc

2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter the display text you want to appear on the idle screen display of the Avaya 1220 IP Deskphone.

Configuring the Avaya 1220 IP Deskphone

4. Choose one of the following:

Save Back

— Press the Save context-sensitive

soft key to save the idle screen text display.

— Press the Back context-sensitive

soft key to keep the existing screen display text and return to the

Display menu.

Setting up the Backlight screensaver

To set the amount of time the LCD screen remains backlit:

Prefs 1. Press the Prefs context-s en sitiv e so ft

key, select Display, Display Settings and then select Backlight Screensaver from the menu.

2. Press the Left/Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit.

Apply Cancel

3. Choose one of the following: — Press the Apply context-sensitive

soft key to set the length of time for the IP Deskphone to remain backlit and return to the Display menu.

— Press the Cancel context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Configuring the Avaya 1220 IP Deskphone

Configuring Menu auto back-out

You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.

To configure Menu Auto back-out:

Prefs

Select Back

1. Press the Prefs context-sensitive soft key, choose Display, and then Menu

Auto back-out.

2. Choose one of the following: — Press the Select context-sensitive

soft key.

— Press the Back context-sensitive

soft key to return to the previous menu.

Configuring the Avaya 1220 IP Deskphone

3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval.

Choose one of the following values: — Never —10 min —5 min —2 min —1 min —30 sec —15 sec

Note: The Never option turns off Menu Auto back-out.

4. Choose one of the following:

Select Back

Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list.

When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.

— Press the Select context-sensitive

soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.

— Press the Back context-sensitive

soft key to dismiss the Auto back-out time menu and return to the Display menu.

Configuring the Avaya 1220 IP Deskphone

Selecting a ring pattern

You can use the ring pattern feature to select the ring pattern for an incoming call.

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern.

2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.

3. Choose one of the following: — Press the Select context-sensitive

soft key to set the ring pattern and return to the Tones menu.

—Press the Test context-sensitive soft

key to briefly play the selected ring pattern.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the previous menu.

Adjusting the volume

You can adjust the volume of the Avaya 1220 IP Deskphone for the following:

• Ring Volume

• Handset Volume

Configuring the Avaya 1220 IP Deskphone

• Headset Volume

• Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the

volume. Figure 14 on page 78 shows how to adjust the volume.

Figure 14: Adjusting the volume

Adjusting the ring volume

You can adjust the ring volume for an incoming call.

To adjust the ring volume for an incoming call:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume.

Configuring the Avaya 1220 IP Deskphone

2. To adjust the ring volume of an incoming call do one of the following:

— Press the Left/Right navigation key. — Press the Volume fixed keys to

increase or decrease the volume.

3. Choose one of the following:

Set Back

— Press the Set context-sensitive soft

key to set the selected volume and return to the Tones menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Tones menu.

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1220 IP Deskphone.

To adjust the volume of the handset:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset.

Configuring the Avaya 1220 IP Deskphone

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:

Set Back

You can adjust the headset volume on the Avaya 1220 IP Deskphone.

To adjust the headset volume:

Prefs

— Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Voice menu.

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset.

Configuring the Avaya 1220 IP Deskphone

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:

Set Back

You can adjust the handsfree mode volume on the Avaya 1220 IP Deskphone.

To adjust the handsfree mode volume:

Prefs

— Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree.

Configuring the Avaya 1220 IP Deskphone

2. To adjust the handsfree volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:

Set Back

— Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

Selecting a language

The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone.

To select a language:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays.

Configuring the Avaya 1220 IP Deskphone

Change

Select Back

2. Press the Change context-sensitive soft key to change the language.

3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]).

4. Choose one of the following: — Press the Select context-sensitive

soft key to save the desired language and return to the previous screen.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Preferences menu.

Selecting the date and time format

Several date and time formats are available. F or ma ts are base d on the 12-hour and 24-hour clocks.

To select a date format:

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Change

2. Press the Change context-sensitive soft key.

Configuring the Avaya 1220 IP Deskphone

3. Press the Up/Down navigation key to highlight Date Format in the menu.

Change

4. Press the Change context-sensitive soft key to change the Date Format.

5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format.

6. Choose one of the following:

Select Back

You can select a time zone for your Avaya 1220 IP Deskphone.

To select a time zone:

— Press the Select context-sensitive

soft key to save the format and return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Change

2. Press the Change context-sensitive soft key.

Change

Configuring the Avaya 1220 IP Deskphone

3. Press the Up/Down navigation key to highlight Timezone in the menu.

4. Press the Change context-sensitive soft key to change the Date Format.

5. Press the Up/Down navigation key to scroll through and highlight the time zones.

Note: Time zones are listed based on GMT format, for example:

— GMT -11:00 Samoa — GMT -10:00 Hawaii

6. Choose one of the following:

Select Back

You can select the time zone format for your Avaya 1220 IP Deskphone.

To select a time format:

— Press the Select context-sensitive

soft key to save the time zone selection and return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Configuring the Avaya 1220 IP Deskphone

Change

2. Press the Change context-sensitive soft key.

3. Press the Up/Down navigation key to highlight Time Format in the menu.

Change

4. Press the Change context-sensitive soft key change the date format.

5. Press the Up/Down navigation key to scroll and highlight a time format:

— 12-hour — 24-hour —French

Select Back

6. Choose one of the following: — Press the Select context-sensitive

soft key to save the time format and return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

Making a call

This section describes the methods you can use to make a call. You can make a call from your Avaya 1220 IP Deskphone using one of the following:

• “Making a call using off-hook dialing” on page 88

• “Making a call using on-hook dialing” on page 90 You can also initiate a call while using one of the following features:

• “The Address Book” on page 111

• “Call Inbox” on page 129

• “Instant Messaging” on page 140 When an outgoing call fails to connect to the destination, one of the

following messages appears:

• Declined, Temporarily unavailable

• Declined, Cannot find user

• Declined, User has declined call

• Declined, <user supplied reason> (for ex am p le, In a meeting.)

Making a call

Making a call using off-hook dialing

To make a call using off-hook dialing:

1. Make a call by using one of the following off-hook dialing methods:

— Press the Line feature key — Lift the handset — Press the Headset fixed key — Press the Handsfree fixed key

The IP Deskphone produces a dial tone.

2. You can make a call using one of the following methods:

— Enter the phone number or SIP

address by using the dialpad.

abc

Note: The abc/123 context-sensitive soft key toggles between alphabetic and numeric input.

Making a call

Alex

Redial

VMail

Send

— Press the Redial context-sensitive

soft key to dial the last dialed number.

Note: The Redial context-sensitive soft key only appears if a number or address was previously entered.

— Press the Msgs context-sensitive

soft key and select Voice Mail from the Messages menu to access your voice mail.

— Press the Speed dial feature key

that you programed to call with a commonly used or important phone number or SIP address.

Note: You can program a feature key to use as a shortcut to dial a number or a SIP address. For more information, see

“Creating a feature key using the Copy key” on page 204.

3. Press the Send context-sensitive soft key to immediately initiate the call.

Note: The Avaya 1220 IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number.

Making a call

Making a call using on-hook dialing

You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook.

Note: When you use this method, you cannot toggle between alphabetic or numeric input.

To make a call using on-hook dialing:

1. Dial the number or SIP address.

2. Continue the call by using one of the

Chad

following methods: — Press the line feature key. — Press the Headset fixed key. — Press the Handsfree fixed key.

3. To terminate the call, choose one of the following:

— Replace the handset into the cradle. — Press the Goodbye key.

Using handsfree calling

While on an active call, you can switch between the handset and handsfree mode.

To end a handsfree call:

Press the Goodbye key

To mute a handsfree call:

1. Press the Mute key. The LED indicator lights.

2. Press the Mute key again to return to a two-way handsfree conversation.

To switch from the handsfree to handset mode:

Making a call

Lift the handset.

To switch from the handset mode to handsfree mode:

1. Press the Handsfree key. The LED indicator lights with a solid red light.

2. Replace the handset.

Making a call

To use a headset:

1. Connect the headset to the headset jack or the handset jack.

2. Press the Headset key. The LED indicator lights.

3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.

To switch from handsfree to headset:

1. Press the Headset key. The LED indicator lights.

Using Call Subjects

You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The IP Deskphone contact displays a message, such as Weekly report call or Daily status when they receive the call. You can select a subject from a list you create. For more information, see

“Managing Call Subjects” on page 95, or you can create a new subject.

Note: The Call Subject feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.

Whenever you initiate a call by using off-hook dialing, the Subject context-sensitive soft key appears as an option to use. You can select a Call Subject from a list or create a new Call Subject to send.

To enter a call subject from a list:

Subject 1. Press the Subject context-sensitive soft

key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen.

2. Choose one of the following: — Press the Up/Down navigation key

Select

New

—Press the New context-sensitive so ft

Making a call

to highlight the Call Subject you want to use and press the Select context-sensitive soft key. The IP Deskphone sends the Call Subject to the contact you are calling.

key to create a new Call Subject that is not on the list.

abc 3. Press the abc/123 context-sensitive soft

key to toggle between alphabetic and numeric characters.

4. Use the dialpad to enter the Call Subject.

Making a call

Save

5. Choose one of the following: — Press the Save context-sensitive

Clear

Back

To create a new call subject while initiating a call:

soft key to continue.

— Press the Clear context-sensitive

soft key to clear the text.

— Press the Back context-sensitive

soft key to return to the previous menu.

Note: When you select a subject from this list, it appears on the screen before you send the call. If you want to change that subject press the Subject contextsensitive soft key to return to the Call Subject menu. You now have the option to select No to a Call Subject.

Subject 1. Press the Subject context-sensitive soft

key to send a Call Subject with the call you are making.

New 2. Press the New context-sensitive soft key

to create a new Call Subject.

abc 3. Press the abc/123 context-sensitive soft

key to toggle between alphabetic and numeric characters.

4. Use the dialpad to enter the new Call Subject for the contact.

Making a call

Save

5. Choose one of the following: — Press the Save context-sensitive

Clear

Back

soft key to save the new Call Subject and use it with the call.

— Press the Clear context-sensitive

soft key to clear the text.

— Press the Back context-sensitive

soft key to return to the previous menu without sending the new Call Subject.

Note: The Avaya 1220 IP Deskphone saves the new Call Subject to the list of Call Subjects for later use.

Managing Call Subjects

You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the Avaya 1220 IP Deskphone depends on how the IP Deskphone was initially configured. You can modify, delete, and add Call Subjects while the IP Deskphone is in the idle state.

Adding a Call Subject

You can add a Call Subject while the IP Deskphone is idle.

To add a Call Subject while the IP Deskphone is idle:

Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft

key, select Feature Options, and then select Call Subject from the menu.

Making a call

Add 2. Press the Add context-sensitive soft key

abc 3. Press the abc/123 context-sensitive soft

to create new Call Subject. Note: If the Call Subject list is full, then

the option to add a new Call Subject is not available. In this situation, you need to delete a Call Subject before you can add the new Call Subject.

key to toggle between alphabetic and numeric characters.

4. Use the dialpad to enter the new Call Subject.

5. Choose one of the following:

Save Back

— Press the Save context-sensitive

soft key to add the new Call Subject.

— Press the Back context-sensitive

soft key to return to the previous menu without adding a new Call Subject.

Deleting a Call Subject

You can delete a Call Subject while the IP Deskphone is idle.

To delete a Call Subject while the IP Deskphone is idle:

Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft

key, select Feature Options, and then select Call Subject from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to delete.

Delete 3. Press the Delete context-sensitive soft

key to delete the selected Call Subject. A confirmation screen appears with the

question, Delete call subject?

4. Choose one of the following:

Making a call

Ok Back

— Press the Ok context-sensitive soft

key to confirm the deletion of the Call Subject.

— Press the Back context-sensitive

soft key to not delete the Call Subject and return to the previous menu.

Editing a Call Subject

You can edit a Call Subject while the IP Deskphone is idle.

Making a call

To edit a Call Subject while the IP Deskphone is idle:

Prefs 1. Press the Prefs cont ex t-s en sitiv e so ft

key, select Feature Options, and then select Call Subject from the menu.

2. Press the Up/Down navigation key to scroll through and highlight the Call Subject to edit.

Edit

3. Press the Edit context-sensitive soft key to edit the selected Call Subject.

abc 4. Press the abc/123 context-sensitive soft

key to toggle between alphabetic and numeric characters.

Save Back

5. Use the dialpad to edit the Call Subject.

6. Choose one of the following: — Press the Save context-sensitive

soft key to confirm the changes.

— Press the Back context-sensitive

soft key to return to the previous menu without editing the Call Subject.

Receiving a call

When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activit i es and take s precedence over a pop-up Instant Message (IM).

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is enter ed in the Avaya 1220 IP Deskphone Address Book, the caller information appears as it is in the Address Book. See Figure 15 on page 100.

You can restrict the information displayed for incoming calls or for calls you make. For more information, see “Configuring Privacy settings” on

page 214.

When you receive an incoming call you can do one of the following:

• Answer an incoming call. See “Answering an incoming call” on

page 100.

• Redirect an incoming call. See “Redirecting an incoming call” on

page 100.

• Decline an incoming call. See “Declining an incoming call” on

page 103.

• Ignore an incoming call. See “Ignoring an incoming call” on page 107.

• Receive an intercom call. See “Receiving intercom calls” on

page 109.

• Receive paging calls. See “Receiving paging calls” on page 109.

Receiving a call

Figure 15: Incoming call screen

Answering an incoming call

When you can answer an incoming call, you can choose one of four methods.

To answer an incoming call:

1. Choose one of the following:

Answer

— Press the Answer context-sensitive

soft key that activates a Handsfree

call. — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key.

Redirecting an incoming call

When you receive a call, you can choose to redirect the call to another destination without answering the call.

100

Avaya 1220 SIP User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

Welcome

Basic features

IP Deskphone controls

IP Deskphone display

Cleaning the A vaya 1220 IP Deskphone LCD display screen

Context-sensitive soft keys

Idle display screen after dial pad input

In-call context-sensitive soft keys

Navigation keys

Available Avaya 1220 IP Deskphone call features

Security features

Secure connection

Regulatory and safety information

DenAn regulatory notice for Japan

Using your Avaya 1220 IP Deskphone

Getting started

Before you begin

Connecting the components

Attaching the foot stand (optional)

Connecting the handset

Connecting the headset (optional)

Connecting AC power (optional)

Connecting the LAN Ethernet cable

Connecting the PC Ethernet cable

Wall mounting (optional)

Entering text

Entering text using the IP Deskphone dialpad

Enabling and disabling the # Ends Dialing feature

Configuring the dialpad to alphanumeric dialing

Accessing the Avaya 1220 IP Deskphone

Logging on

Automatic login

Setting the domain

Password protection for domains

Selecting a language

Logging on to your IP Deskphone

Configuring the duration of the login

Logging on multiple user accounts

Timed logoff

Timed logoff while the IP Deskphone is idle

Timed logoff while on a call

Selecting a location

User Profile

Overwriting your personal Address Book

Confirmation logon screen

Logging off from the Avaya 1220 IP Deskphone

Logging off multiple user accounts

Making an emergency call

Location information

Configuring the Avaya 1220 IP Deskphone

Adjusting the display screen contrast

Creating the idle screen text display

Setting up the Backlight screensaver

Configuring Menu auto back-out

Selecting a ring pattern

Adjusting the volume

Adjusting the ring volume

Adjusting the volume of the Handset, Headset, and Handsfree mode

Selecting a language

Selecting the date and time format

Making a call

Making a call using off-hook dialing

Making a call using on-hook dialing

Using handsfree calling

Using Call Subjects

Managing Call Subjects

Adding a Call Subject

Deleting a Call Subject

Editing a Call Subject

Receiving a call

Caller identification

Answering an incoming call

Redirecting an incoming call