Avaya 1220 SIP User Guide
Avaya 1220 IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 01.02
Part Code: NN43170-101
Date: September 2010
© 2010 Avaya Inc. All Rights Reserved.
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Revision history
September 2010
Standard 01.02 This document is up-issued to add the Third
Party Terms content.
August 2010
Stan da rd 01.01 . This docum ent is a new d ocume nt and is issue d
to support SIP Software Release 3.2.
Revision history
3
Revision history
4
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cleaning the Avaya 1220 IP Deskphone
LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Idle display screen after dial pad input . . . . . . . . . . . . . . 26
In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 27
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Available Avaya 1220 IP Deskphone call features . . . . . . . . . 37
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Contents
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 40
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 42
Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . 43
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 45
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 46
Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 47
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 47
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 48
Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5
Contents
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 49
Enabling and disabling the # Ends Dialing feature . . . . . . 51
Configuring the dialpad to alphanumeric dialing . . . . . . . 53
Accessing the Avaya 1220 IP Deskphone . . . . . . . . . . . . . 55
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Password protection for domains . . . . . . . . . . . . . . . . . . . 58
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 59
Configuring the duration of the login . . . . . . . . . . . . . . . . 63
Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 64
Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Timed logoff while the IP Deskphone is idle . . . . . . . . . . 64
Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 65
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Overwriting your personal Address Book . . . . . . . . . . . . . 67
Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Logging off from the Avaya 1220 IP Deskphone . . . . . . . . . . 68
Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 69
Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring the Avaya 1220 IP Deskphone . . . . . . . . . . . . 72
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 72
Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 73
Setting up the Backlight screensaver . . . . . . . . . . . . . . . . . . . 74
Configuring Menu auto back-out . . . . . . . . . . . . . . . . . . . . . . 75
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
6
Contents
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adjusting the volume of the Handset, Headset,
and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 83
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 88
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 90
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 100
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 100
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Creating a new Call Decline Reason . . . . . . . . . . . . . . . 104
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 105
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 112
Adding a contact to your Address Book . . . . . . . . . . . . . . . . 114
7
Contents
Editing a contact in your Address Book . . . . . . . . . . . . . . . . 115
Copying information to the Address Book . . . . . . . . . . . . . . 119
Searching for a contact in the Address Book . . . . . . . . . . . . 122
Using the Search feature in the Address Book . . . . . . . 123
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Managing calls in the Call Inbox while not on a call . . . . 130
Viewing the details of a call in the Call Inbox . . . . . . . . . 133
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 135
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 137
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 138
Accessing the calls in your Call Inbox during a call . . . . 139
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 140
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 140
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 141
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 142
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 143
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 144
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 145
Viewing the content of an Instant Message . . . . . . . . . . . . . 147
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 147
Initiating a call from an Instant Message . . . . . . . . . . . . 148
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 149
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
8
Contents
Initiating a call using the active call context-sensiti v e so ft ke y
menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 163
Ad hoc conferencing when connecting to the Call Server . . 164
Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 173
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 176
Editing information of a friend . . . . . . . . . . . . . . . . . . . . 179
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Remove a programmed feature key . . . . . . . . . . . . . . . . 197
Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 199
Creating a feature key using the Copy key . . . . . . . . . . 204
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 211
Adding a new Presence state message . . . . . . . . . . . . . 213
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 214
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 216
9
Contents
Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 219
PC Client softphone interworking with the
IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Automatic remote software updates . . . . . . . . . . . . . . . . . . . 221
Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 226
Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 227
Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
10
Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 228
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Per-account call notification options . . . . . . . . . . . . . . . . 234
IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Remembering settings after logout . . . . . . . . . . . . . . . . 235
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Contents
Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 244
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Resetting the IP Deskphone phone . . . . . . . . . . . . . . . . 248
Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Customizable banner for login . . . . . . . . . . . . . . . . . . . . . . . 255
Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 256
Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 265
Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 267
Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 280
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 285
11
Contents
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0
(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
12
Welcome
Welcome
Your Avaya 1220 IP Deskphone brings voice and data to your desktop.
The Avaya 1220 IP Deskphone connects directly to a Local Area Network
(LAN) through an Ethernet connection. The SIP Avaya 1220 IP
Deskphone communicates using Session Initiated Protocol (SIP) after the
software is upgraded to a SIP-enabled version.
Basic features
The Avaya 1220 IP Deskphone phone includes the following features:
• 5 lines with 25-character display capability
• 4 line keys (self-labeled)
• four context sensitive soft keys (self labeled)
• six specialized feature keys
• six fixed call processing keys (three with LED status):F
—Mute
— Handsfree
— Goodbye
— Applications
— Headset
—Hold
• volume up/down key to separately adjust the ringer, speaker,
headset, and handset’s volume
• four-way navigation cluster plus Enter key
• wall-mountable
• LCD display screen
• high quality speakerphone
• hearing aid compatibility
• handset jack
• headset jack
• 10/10 Ethernet ports
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Welcome
— one Ethernet port for LAN connection
— one Ethernet port for optional PC connection
• Power over Ethernet (PoE) through the LAN port, or power throug h a
supported AC adapter
• Accessory Expansion Module (AEM) port to connect the expansion
module.
IP Deskphone controls
The following figure shows the Avaya 1220 IP Deskphone.
Figure 1: Avaya 1220 IP Deskphone
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Welcome
This section describes the controls on your Avaya 1220 IP Deskphone.
Your Avaya 1220 IP Deskphone can have fixed keys with icons or with
labels. This document presents both versions of the fixed key.
When a message is waiting, the red
Message Waiting/Incoming Call indicator
LED at the top center of the IP Deskphone
flashes.
Also, if configured, this indicator glows when
the ringer sounds.
Line keys or speed dial keys are located on
either side of the display area and are
labeled on the LCD display. You can
program these keys as either line or speed
dial keys (for one touch dialing). These keys
select which line is in use when the IP
Deskphone is active and also act as status
monitoring keys when a number is set as a
speed dial.
(Copy)
Note: There are four line keys in the
Avaya 1220 IP Deskphone.
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
Press the Copy key to copy contact
information from one source, such as the
Address Book to a destination, such as a
feature key.
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Welcome
(Services)
When the IP Deskphone is idle, press the
Services key to briefly display the software
version, network address, and Ethernet
address. When you navigate the menu,
press the Services key to back up one level
to the previous display.
(Quit)
Press the Quit key to close an active menu.
The state of active calls is not affected with
you press the Quit key.
(Inbox)
Press the Inbox key to access your Call
Inbox.The Call Inbox stores all incoming
calls on an active IP Deskphone.
Note: This key does not function to send
Instant Messages.
(Redial)
Press the Redial key to display a list of 15
most recently dialed numbers.You can select
a number from the redial list and then dial it,
save in the phonebook, delete, or check
information about the call.
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(Directory)
Press the Directory key to access your
phonebook.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. For more
information, see “Navigation keys” on
page 35.
(Volume)
(Mute)
(Handsfree)
Welcome
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Note: When you enable mute, a red
LED on the Mute key remains lit.
Press the Handsfree key to activate the
built-in speaker and microphone of the
Avaya 1220 IP Deskphone.
Note: The Handsfree LED indicator on
the Handsfree key lights to indicate
when handsfree is active.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
Note: The Enter key has the same
function as the context-sensitive soft
keys Select and Set.
17
Welcome
(Goodbye)
Press the Goodbye/Release key to
terminate an active call. When multiple calls
are active, press the Goodbye/Release key
to end the highlighted call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
(Headset)
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The Headset LED indicator on the
Headset key lights to indicate that the
headset is in use.
(Hold)
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
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(Expand)
Press the Expand key to access the Instant
Messaging Log.
Use the Dialpad to enter numbers and text.
To navigate to an item in a menu, press the
corresponding number on the dialpad to
activate the item or to continue to navigate
the list of items.
Welcome
IP Deskphone display
Your Avaya 1220 IP Deskphone display is divided into two display areas:
• The upper display area is for information such as caller number , caller
name, feature prompt string, user-entered digits, date and time
information, and telephone information.
• The lower display area provides labels for the four context-sensitive
soft keys.
Figure 2: Avaya 1220 IP Deskphone LCD screen
Cleaning the A vaya 1220 IP Deskphone LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Deskphone. Using anything other than
a soft, dry cloth can contaminate IP
Deskphone components and cause
premature failure.
Context-sensitive soft keys
Your Avaya 1220 IP Deskphone has four context-sensitive soft keys
beneath the LCD screen. The context-sensitive soft keys access different
19
Welcome
features and menus depending on the st ate of th e IP Deskphon e an d th e
menu you access.
Figure 3 on page 20 shows context-sensitive soft keys when the IP
Deskphone is in the idle state.
Figure 3: Idle state context-sensitive soft keys
Table 1 on page 20 lists the context-sensitive soft keys that you can use
to access menu items..
Table 1: Menu items accessed through context-sensitive soft
keys (Part 1 of 7)
Item Function
Press the Redial context-sensitive
soft key to redial the last dialed
number.
If there is no stored redial number, the
NewCall context-sensitive soft key
appears and has the same effect as
pressing the primary user line key
(dial prompt).
20
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 2 of 7)
Item Function
Press the abc context-sensitive soft
key to
• abc context-sensitive soft key
must be displayed.
• abc context-sensitive soft key to
display the 123 context-sensitive
soft key on the menu list.
Msgs
Press the Msgs context-sensitive soft
key to access the following features:
1. Voice Mail—use to call your Voice
Mail number.
2. Instant Messaging—use to
access the Instant Messaging
Inbox/Outbox.
3. Missed Call Notification—use to
access your Missed Call details.
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Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 3 of 7)
Item Function
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More… contextsensitive soft key, a different selection
of context-sensitive soft keys
appears.
• If you press the More… contextsensitive soft key once from the
first menu list, you access the
following context-sensitive soft
keys:
[CallFwd] [DND] [Retrve] [More…]
• If you press the More… contextsensitive soft key from the first
menu list twice, you access the
following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
• If you press the More… contextsensitive soft key from the first
menu list three times, you return
to the first menu list with the
following context-sensitive soft
keys.
[Redial] [abc] [Msgs] [More…]
More… context-sensitive soft key for the first time, the following
context-sensitive soft keys appear on the menu list.
22
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 4 of 7)
Item Function
Press the CallFwd context-sensitive
soft key to forward all calls to a
specified address.
Press the DND context-sensitive soft
key to block all calls.
Retrve Press the Retrve context-sensitive
soft key to retrieve parked calls (local
and server calls only).
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
When you press the More… context-sensit ive soft key for the second
time, the following context-sensitive soft keys appear on the menu
list.
ScrnSvr Press the ScrnSvr context-sensitive
soft key to activate the screensaver
(only if the screensaver feature is
enabled).
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Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 5 of 7)
Item Function
Presnce Press the Presnce context-sensitive
soft key to configure the presence
status for your IP Deskphone.
Prefs Press the Prefs context-sensitive soft
key to display the Preferences menu.
The menu items include the following:
1. Display—use to adjust the display
settings of the LCD screen.
2. Audio—use to adjust tones and
volume settings.
3. Feature Options—use to
configure the following:
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— Feature keys
— Call Decline Reasons
— Call Ignore Action
— Call Subject
— Call Fwd Notification
— Missed Call Notification
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 6 of 7)
Item Function
Prefs 4. Language—use to change the
interface language.
5. Misc Options—use to access the
following options:
— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
— Hold Mode: Private
—Time
6. Network—use to access the
following:
—Server Settings
— Device Settings
— Diagnostics
— Licensing
— Lock
Prefs 7. User Settings - use to modify the
following:
— Call Settings
— IM Settings
— Voice Mail Settings
— Change Location
25
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 7 of 7)
Item Function
More… Press the More... context-sensitive
soft key to return to the first menu list
of context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[Redial] [abc] [Msgs] [More...]
Idle display screen after dial pad input
After you enter information using the dial pad (there is no dial tone or
preceding line selection), the context-sensitive soft keys displayed on the
idle screen appear as shown in Table 7 on page 50.
Figure 4: Idle display screen after dial pad input
26
Welcome
Table 2 on page 27 lists the context-sensitive soft keys that you can use
to access menu items after dial pad input.
Table 2: Menu items accessed after dial pad input through
context-sensitive soft keys
Item Function
Send Press the Send context-sensitive soft
key to dial out the user input using the
primary login of the IP Deskphone.
User input is run against the dialing plan.
abc or 123
Subject Press the Subject context-sensitive soft
Exit Press the Exit context-sensitive soft key
Press the abc or 123 context-sensitive
soft key to toggle between alpha and
numeric input mode.
key to set a subject line to your outgoing
call before pressing the Send contextsensitive soft key.
to clear the user input and return to the
initial idle screen that displays the
following context-sensitive soft keys:
[Redial] [abc] [Msgs] [More...].
See “Context-sensitive soft keys” on
page 19.
In-call context-sensitive soft keys
When a call is active, use the context-sensitive soft keys to access the
menu items shown in Figure 5 on page 28.
27
Welcome
Figure 5: In-call context-sensitive soft keys
Table 3 on page 28 lists the context-sensitive soft keys you can use to
access menu items during an in-call session.
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 1 of 8)
Item Function
Conf Press the Conf context-sensitive
soft key to obtain a dial tone to
place another call during an active
call or to make a conference call.
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Trnsfer
The Conf context-sensitive soft key
behaves like the NewCall contextsensitive soft key.
Press the Trnsfer context-sensitive
soft key to transfer the current call
to another location or to another
contact.
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 2 of 8)
Item Function
Welcome
Audio
Audio
Press the Audio context-sensitive
soft key to access the following
features:
Tones
• Ring Pattern
— Select test patterns from 1
to 8
• Alerting Volume
— Set Desired volume
Voice
• Set the volume for the
following:
— Handset Volume
— Headset Volume
— Handsfree Volume
Codecs
Select the Audio Codecs:
• G722 (wideband codec)
• PCMU (standard u-law)
• G729 (729 codec)
• PCMA (standard a-law)
29
Welcome
Table 3: Menu items accessed during an in-call session
through context-sensitive soft keys (Part 3 of 8)
Item Function
Audio
Activate
Note: You can change the
audio settings to improve audio
quality based on the available
band width. If the Internet
bandwidth is low, you can
improve the audio quality by
changing the audio setting to
low.
• Monitor Audio Quality—used to
view details about the audio
quality of an active call.
OR
The Activate context-sensitive soft
key appears when the call is not
active. The most common usage of
this key is when the call displayed
onscreen is a call that was parked
against the user (or a call that the
user placed on hold).
Note: The Activate contextsensitive soft key never
appears at the same time as
the Audio context-sensitive
soft key.
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More…
Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More…
context-sensitive soft key, a
different selection of contextsensitive soft keys appears.
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