Avaya 1220 User Guide

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Avaya 1220 IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.03 Part Code: NN43141-101

Date: May 2011

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reser ves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY A VAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APP LIC ABL E AVAYA AFF ILI ATE ( "AVAYA") .

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in thi Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

site, the documentation(s) and product(s) provided by

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 20

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . 25

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Avaya 1220 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 26

Avaya 1220 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 32

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 33

Contents

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 34

Installing your Avaya 1220 IP Deskphone . . . . . . . . . . . . . 35

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38

Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 39

Wall-mounting the Avaya 1220 IP Deskphone (optional) . . . . 40

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 49

Viewing Avaya 1220 IP Deskphone information . . . . . . . . . . . 50

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 52

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 59

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring the name display format . . . . . . . . . . . . . . . . . . . 62

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing your Station Control Password . . . . . . . . . . . . . . . 67

Configuring an Electronic Lock on your

Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 71

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 76

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Operating your Avaya 1220 IP Deskphone . . . . . . . . . . . . 87

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 107

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 110

Contents

Managing calls while away from your desk . . . . . . . . . . . . . 118

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 130

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 148

Troubleshooting Your Avaya 1220 IP Deskphone . . . . . . 157

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Avaya 1200 Series Expansion Module . . . . . . . . . . . . . . . 162

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Services and Telephone Options menus . . . . . . . . . . . . . . . 167

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 169

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Contents

Revision history

May 2011

Standard 06.03. This document is up-issued to reflect changes in global power supply information.

March 2011

Standard 06.02. This document is up-issued to reflect changes in the procedures for cancelling Call Forward.

October 2010

Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 6.0.

April 2008

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0.

Revision history

April 2008

Standard 01.09. This document is up-issued to support Communication Server 1000 Release 5.5.

April 2008

Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5.

March 2008

Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document.

February 2008

Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the images.

January 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain description of the Copy key.

December 2007

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images.

December 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.

Welcome

Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

• “Using your Avaya 1220 IP Deskphone” on page 25

• “Installing your Avaya 1220 IP Deskphone” on page 35

• “Basic features” on page 41

• “Advanced features” on page 66

• “Operating your Avaya 1220 IP Deskphone” on page 87

• “Troubleshooting Your Avaya 1220 IP Deskphone” on page 157

• “Avaya 1200 Series Expansion Module” on page 162

In this guide, self-labeled line or programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.

Figure 1 on page 9 shows the Avaya 1220 IP Deskphone key labels.

Figure 1: Programmable feature keys and context-sensitive soft keys

Welcome

Feature overview

Your Avaya 1220 IP Deskphone supports the following features:

• four context-sensitive soft keys (self-labeled)

Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.

• six specialized fixed keys

•Quit

•Directory

• Message (Inbox)

• Redial

• Services

• Conference

• six fixed call-processing keys

•Mute

• Handsfree

• Goodbye

• Applications

• Headset

•Hold

• wall-mountable

• LCD display screen

• high-quality speaker phone

• volume control keys to adjust the ringer, speaker, handset, and headset volume

• hearing aid compatibility

• Second Page Functionality to access a second page of features using the left and right keys

• eight programmable feature keys:

• four keys for user-defined feature key labels

• four lines or features you can access through Second Page Functionality

• headset jack

Welcome

• handset jack

• 10/100 Ethernet ports

• one Ethernet port for LAN connection

• one Ethernet port for optional PC connection

• Power over Ethernet (PoE) or power through a supported AC adapter

• support to Network Diagnostic Utility

• Accessory Expansion Module (AEM) port to connect the Expansion Module

• supports special text display and audio message playing (see “Audio

and text message broadcast” on page 34)

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wideband-capable headset. You must supply your own widebandcapable headset.

The Avaya 1220 IP Deskphone does not support wideband audio using the internal speakerphone or the WML Browser.

Figure 2 on page 12 shows the Avaya 1220 IP Deskphone.

Welcome

Figure 2: Avaya 1220 IP Deskphone

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

Regulatory and safety information

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

EN 60950-1 +A11

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

Table 1 on page 14 shows the EMC compliance for various jurisdictions

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio Frequency Devices

Canada ICES-003 Class B Emissions:

Interference-Causing Equipment Standard: Digital Apparatus

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

Australia/New Zealand

European Community

CISPR 22 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology

equipment - Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Regulatory and safety information

Table 2 on page 16 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information Technology

Equipment

Canada CSA 60950-1-03 Safety of Information Technology

Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.avaya.com or Avaya Inc., 211 Mt. Airy Road,

Regulatory and safety information

Basking Ridge, NJ 07920 USA. The following table lists EMC compliance for various jurisdictions

Table 3: EMC compliance

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class A Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

AS/NZS 3548 CISPR 22

Class A Emissions: Information technology equipment - Radio disturbance

European Community

EN 55022 Class A Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Regulatory and safety information

The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

• Privacy of communications may not be ensured when using this telephone.

• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

Regulatory and safety information

Table 4: Safety standards

Jurisdiction Standard Description

European Community

Australia/New Zealand

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/

appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking

Ridge, NJ 07920 USA.

Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power

Use only Avaya-approved Limited Power Source 48 V DC 380 mA or 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone.

Connecting to the Local Area Network

Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Deskphone into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

Regulatory and safety information

Location

Avaya recommends that you install your IP Deskphone away from direct sunlight.

Regulatory and safety information

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 23

• “Getting product training” on page 23

• “Getting help from a distributor or reseller” on page 23

• “Getting technical support from the Avaya Web site” on page 23

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at

www.avaya.com/support.

Customer service

Using your Avaya 1220 IP Deskphone

After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the IP Deskphone.

Getting started

The following section introduces the important details of the Avaya 1220 IP Deskphone. Carefully read every section before you operate the IP Deskphone.

• “Before you begin” on page 25

• “Avaya 1220 IP Deskphone controls” on page 26

• “Avaya 1220 IP Deskphone display” on page 32

• “Installing your Avaya 1220 IP Deskphone” on page 35

Before you begin

Take the appropriate precautionary measures before you connect the Avaya 1220 IP Deskphone.

CAUTION

Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Deskphones, do not plug your IP Deskphone into a regular phone jack.

CAUTION

Use your IP Deskphone in an indoor environment only.

Using your Avaya 1220 IP Deskphone

Fwd

More.

Avaya 1220 IP Deskphone controls

This section describes the controls on the Avaya 1220 IP Deskphone. Depending on your geographic region, the IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps; for example, (Services).

Context-sensitive soft keys are below the

LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The four keys on either side of the LCD are

self-labeled line or programmable feature keys, with labels on the LCD. These keys

also function as line (DN) keys.

A steadily lit icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. When a call arrives on a DN key which is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

Using your Avaya 1220 IP Deskphone

(Volume +)

(Volume -)

(Mute)

A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled,

pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Using your Avaya 1220 IP Deskphone

(Handsfree)

(Hold)

Press the Handsfree key to activate handsfree mode.

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that the handsfree is in use.

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Deskphone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the

Left key to select the field above the current

selection.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

Press the Hold key to place an active call on hold. Press the Hold key again or the press flashing line (DN) key to return to the caller on hold.

Using your Avaya 1220 IP Deskphone

(Applications)

(Headset)

(Goodbye)

(Quit)

Press the Applications key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator, located

on the Headset key, lights to indicate that the headset is in use.

Press the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.

Note: You may also hear an audio Message

Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Press the Conference Key (programmable memory button) to initiate conference.

Press the Quit key to exit an active menu or dialog box. The status of the active call remains unaffected if you press the Quit key.

Using your Avaya 1220 IP Deskphone

Press the Redial key to access the redial list.

Press the Message key to access your voice mailbox when the message waiting indicator flashes.

Press the Directory key to access directory services.

Using your Avaya 1220 IP Deskphone

(Services)

Press the Services key (programmable memory button) and use the navigation keys to access the following items:

• Telephone Options — Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Call Log Options

— Ring type

— Call Timer

— On-hook default path

— Change Feature Key Label

— Name Display Format

— Live Dialpad

— Caller ID display order

— Normal mode indication

• Password Admin — Station Control Password

Using your Avaya 1220 IP Deskphone

(Services)

Note: The Password Admin menu is not

available on all Avaya 1220 IP Deskphones. Consult your system administrator.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

If you attempt to access the Local Tools menu and a dialog box appears that prompts you for a password, contact your system administrator.

Avaya 1220 IP Deskphone display

Your Avaya 1220 IP Deskphone display is divided into two display areas:

• Four user-defined feature key labels appear on the upper section.

• Single-line information for items such as Date and Time, Calling Party Information, Feature Status Information, Options Information, and Directory Information appear in the middle section. Your administrator can also push messages to the display (see “Audio and text message

broadcast” on page 34)

• The lower display area provides labels for the four context-sensitive soft keys.

Using your Avaya 1220 IP Deskphone

Figure 3 on page 33 shows the Avaya 1220 IP Deskphone LCD screen.

Figure 3: Avaya 1220 IP Deskphone display

License notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the

Avaya 1220 IP Deskphone, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Use Table 11 on page 160 to record the FFCs that your system administrator assigns to your phone.

Using your Avaya 1220 IP Deskphone

Audio and text message broadcast

The Avaya 1220 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be preceded by an audio alert (a series of beeps).

The Avaya 1220 IP Deskphone supports the following special messages:

• top line: up to three lines of text. The displays of the first two lines alternate; the third line displays continuously

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message. Depending on the priority of the message, the message can barge-in during an active telephone call, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

Installing your Avaya 1220 IP Deskphone

This section details the steps and precautionary measures to perform during Avaya 1220 IP Deskphone installation. The standard IP Deskphone package includes the following accessories:

• foot stand

• handset

• handset cord

• 2.1 m (7 ft) CAT5 Ethernet cable

• number plate and lens

CAUTION

Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can damage the IP Deskphone. Consult your system administrator for additional details.

Figure 4 on page 36 displays the connections on an

Avaya 1220 IP Deskphone.

Installing your Avaya 1220 IP Deskphone

Figure 4: Connections on the Avaya 1220 IP Deskphone

Perform the following steps to connect the components of the phone and to install the IP Deskphone.

• “Attaching the foot stand (optional)” on page 37

• “Connecting the handset” on page 37

• “Connecting the headset (optional)” on page 38

• “Connecting AC power (optional)” on page 38

• “Connecting the LAN Ethernet cable” on page 39

• “Connecting the PC Ethernet cable” on page 39

• “Wall-mounting the Avaya 1220 IP Deskphone (optional)” on page 40

Installing your Avaya 1220 IP Deskphone

Attaching the foot stand (optional)

Attach the foot stand in the appropriate slots depending on the desired angle for your Avaya 1220 IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle.

If you install your IP Deskphone on a wall, do not attach the foot stand.

1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Deskphone. In position 1 the IP Deskphone sits at a 25-degree angle. In position 2 the IP Deskphone sits at a 55-degree angle.

Figure 4 on page 36 shows the slots on the back of the

IP Deskphone.

2. Press the foot stand into the slots until it snaps into place.

Connecting the handset

Use the following procedure to connect the handset to the Avaya 1220 IP Deskphone.

1. Plug the end of the handset cord with the short straight section into the handset.

2. Plug the other end of the handset cord with the long straight section into the handset jack marked with the IP Deskphone.

3. (Optional) Thread the cord through the channel in the foot stand (if installed) so that it exits on the side of the foot stand.

Figure4on page36 shows the connections on the back of the Avaya

1220 IP Deskphone.

+ symbol on the back of the

Installing your Avaya 1220 IP Deskphone

Connecting the headset (optional)

If you have a headset, you can connect the headset to the Avaya 1220 IP Deskphone. For information on how to use your headset with your IP Deskphone, see “Using a headset” on page 96.

1. Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the

Figure 4 on page 36 shows the connections on the back of the

Avaya 1220 IP Deskphone.

2. Thread the cord through the channel in the side of the foot stand.

3. Set up the headset according to the headset instructions.

After you have the IP Deskphone working, you must configure the headset using “Configuring a headset” on page 47.

) symbol.

Connecting AC power (optional)

Your Avaya 1220 IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3 standard power.

If you are using PoE, where power is delivered over the CAT5 cable, the LAN must support PoE. If you use PoE, you do not need an AC adapter.

To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6) and country-specific IEC cable. You can order the Avaya-approved AC adapter and country-specific IEC cable separately..

CAUTION

Use only the approved Avaya Global Power Supply with your Avaya 1220 IP Deskphone.

1. Connect the DC barrel connector to the power jack on the back of the IP Deskphone.

2. Thread the cable through the channel in the foot stand to secure the cable.

Installing your Avaya 1220 IP Deskphone

3. Plug the country-specific IEC cable into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet.

Figure 4 on page 36 shows the connections on the back of the

Avaya 1220 IP Deskphone.

Connecting the LAN Ethernet cable

Note: Your Avaya 1220 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

Connect your IP Deskphone to your LAN using a enable full functionality of your IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your IP Deskphone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

1. Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Deskphone marked with the symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Deskphone lights when a LAN connection is established.

Figure 4 on page 36 shows the connections on the back of the

IP Deskphone.

CAT5e Ethernet cable to

Connecting the PC Ethernet cable

Connect the CAT5e PC Ethernet cable between your Avaya 1220 IP Deskphone and your computer to enable your computer to access the LAN.

Installing your Avaya 1220 IP Deskphone

1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to the LAN port on your computer.

(

Wall-mounting the Avaya 1220 IP Deskphone (optional)

You can install your Avaya 1220 IP Deskphone on a wall. Wall-mount the IP Deskphone using the two keyholes on the back of the IP Deskphone. You do not need the foot stand for wall-mounted applications.

1. Remove the foot stand.

2. Ensure all cables are properly routed and the IP Deskphone is functioning.

3. Make small marks on the wall where you want to align each keyhole slot.

4. Insert the screws (not provided) so that they protrude slightly from the wall.

5. Align the keyholes on the back of the IP Deskphone with the screws in the wall.

6. Slide the IP Deskphone onto the screws to secure the IP Deskphone in position.

Basic features

This section explains how you can customize the features on your Avaya 1220 IP Deskphone to meet your requirements.

Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Your IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telephone Options menu item on the Services menu. Press the Services key once to access the Services menu, which has the following menu items:

• Telephone Options

You or your system administrator can use the Telephone Options menu to configure telephone preferences. For more information, see

“Telephone Options” on page 42.

• Password Admin

You or your system administrator can use the Password Admin menu to assign or modify the Station Control Password. For more information, see “Managing your Station Control Password” on

page 67.

• Virtual Office Login

The Virtual Office Login menu is available on the IP Deskphone. You

must configure the Class of Service for Virtual Office. Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on every IP Deskphone. Consult your system administrator.

Basic features

Telephone Options

The Telephone Options menu item provides you with access to the following features on your Avaya 1220 IP Deskphone:

• “Adjusting volume” on page 44

• “Adjusting the display screen contrast” on page 45

• “Selecting a language” on page 46

• “Selecting date and time format” on page 48

• “Accessing display diagnostics” on page 49

• “Selecting a local dialpad tone” on page 49

• “Viewing Avaya 1220 IP Deskphone information” on page 50

• “Performing diagnostics” on page 51

• “Configuring Call Log Options” on page 52

• “Selecting a ring type” on page 58

• “Enabling or disabling Call Timer” on page 59

• “Enabling OnHook Default Path” on page 60

• “Changing feature key labels” on page 60

• “Configuring the name display format” on page 62

• “Configuring Live Dialpad” on page 63

• “Configuring Caller ID display order” on page 64

• “Configuring Normal mode indication” on page 64

Basic features

Contrast adjustment

Volume adjustment

Language

Date/Time

On hook default path

Local Dialpad Tone

Name Display Format

Set Info

Display diagnostics

Change Feature Key label

Live Dial Pad

Diagnostics

Call Log Options

Ring type

Call Timer

(Services)

Figure 5: Telephone Options menu

Note: If a menu includes a submenu, an ellipsis (...) appears after the command.

Use the following procedure to use the Telephone Options menu.

1. Press the Services key.

2. Press the Up or Down keys to scroll and select Telephone Options.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select an option (for example,

Language).

Basic features

CancelSelect

5. Press the Enter key. The display provides information required to adjust your selection.

6. Press the Select soft key to save changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting volume

Use the following procedure to adjust the volume.

1. Press the Services key, select

Telephone Options, and select Volume adjustment.

2. Press the Up or Down keys to scroll, and select one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

3. Press the Enter key.

Basic features

DownUp

CancelSelect

4. To increase or decrease the volume, perform one of the following actions:

— Press the Up or Down soft keys. — Press the Up or Down navigation

5. Press the Select soft key to save the

keys.

volume level and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting the display screen contrast

You can adjust the contrast using the Local Tools menu. Avaya recommends that you use the Telephone Options menu.

Note: If an Expansion Module is attached to your Avaya 1220 IP Deskphone, changes that you make to the LCD screen contrast of the IP Deskphone also apply to the display screen contrast configuration of the Expansion Module.

Use the following procedure to adjust the display screen contrast.

1. Press the Services key, select

Telephone Options, and select Contrast adjustment

Basic features

CancelSelect

(Services)

2. To increase or decrease the display contrast level, press the Left or Right keys.

3. Press the Select soft key to save the changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Selecting a language

Information that appears on the display is available in multiple languages. This language setting controls the language only for Avaya 1220 IP Deskphone features.

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.

Use the following procedure to configure the language.

1. Press the Services key, select

Telephone Options, and select Language

2. Press the Up or Down keys to scroll,

CancelSelect

(Services)

and select the desired language (for example, German [Deutsche]).

Note: You cannot install some languages on your IP Deskphone. Contact your system administrator for additional information about available languages.

3. Press the Select soft key to save the desired language and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Configuring a headset

Basic features

Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset.

To configure the headset,

1. Press the Services key, select

Telephone Options, and select Wired Headset

2. Press the Up or Down keys to cycle through the three types of headsets.

Basic features

CancelSelect

(Services)

CancelSelect

3. Press the Select soft key to save the selected headset type and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.

Use the following procedure to select a date and time format.

1. Press the Services key, select

Telephone Options, and select Date/ Time.

2. Press the up or down keys to scroll, and select the desired date/time format. Sample date/time formats appear on the upper-right side of the display area.

3. Press the Select soft key to save the format and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

Cancel

(Services)

Accessing display diagnostics

The Display diagnostics command tests the Avaya 1220 IP Deskphone display screen and indicator lights.

Use the following procedure to use Display diagnostics.

1. Press the Services key, select

Telephone Options, and select Display Diagnostics.

2. Press the up or down keys to scroll through the list to view display capabilities.

3. Press the Cancel soft key to return to the Telephone Options menu.

Selecting a local dialpad tone

When you press a key, the response can be a Dual-Tone MultiFrequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone.

Use the following procedure to choose a local dialpad tone.

1. Press the Services key, select

Telephone Options, and select Local DialPad Tone.

Basic features

CancelSelect

2. Press the up or down keys to scroll, and select one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

for all keys.

— DTMF to turn on a different DTMF

tone for each key.

3. Press the Select soft key to save the tone selection and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Viewing Avaya 1220 IP Deskphone information

The Local Set Info option displays the following IP Deskphone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info

• Location Info

Basic features

(Services)

Cancel

(Services)

Use the following procedure to view IP Deskphone information:

1. Press the Services key, select

Telephone Options, and select Local Set Info.

2. Press the Up or Down keys to scroll through the list and view IP Deskphone information.

3. Press the Cancel soft key to cancel the modifications.

Performing diagnostics

The Diagnostics command displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QoS Stats

Use the following procedure to view diagnostic information.

1. Press the Services key, select

Telephone Options, and select Local Diagnostics.

Basic features

Cancel

2. Press the Up or Down keys to scroll through the list of diagnostic information.

3. Press the Cancel soft key to return to the Telephone Options menu.

Configuring Call Log Options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 52

• “Configuring New Call Indication” on page 53

• “Configuring Preferred Name Match” on page 54

• “Configuring the Area Codes” on page 55

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls while your Avaya 1220 IP Deskphone is busy, or only unanswered calls. The default setting is Log all calls.

To log only unanswered calls:

To access Call Log options, press the Services soft key, select Telephone Options, and select Call Log Options from the menu.

1. Press the Up or Down keys to scroll, and select the Incoming Calls option.

2. Press the Up or Down keys to scroll, and select the Log Mode option.

Basic features

CancelSelect

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select Log Unanswered Calls.

5. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

To log all incoming calls including calls while IP Deskphone is busy:

1. To log all incoming calls including calls while your IP Deskphone is

busy, press the Services key and select Call Log Options from the Telephone Options menu.

2. Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

3. Press the Select soft key.

4. Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

5. Choose one of the following: — Press the Select soft key to save the configuration.

— Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your Avaya 1220 IP Deskphone to display a message that indicates a new call. By default, this option is on.

Basic features

(Services)

CancelSelect

Use the following procedure to configure New Call Indication.

1. Press the Services key, select

Telephone Options, and select Call Log Options.

2. Press the Up or Down keys to scroll, and select the Incoming Calls option.

3. Press the Up or Down keys to scroll, and select the New Call Indication option.

4. Press the Enter key.

5. Press the Up or Down keys to scroll, and select one of the following:

— New call indication: Off — New call indication: On

6. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Configuring Preferred Name Match

You can configure your Avaya 1220 IP Deskphone to display the name of the caller as defined in your Personal Directory. By default, the option is Off.

Basic features

(Services)

CancelSelect

Use the following procedure to configure Preferred Name Match.

1. Press the Services key, select

Telephone Options, and select Call Log Options.

2. Press the Up or Down keys to scroll, and select Preferred Name Match.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select one of the following:

— Preferred name match: On — Preferred name match: Off

5. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Configuring the Area Codes

Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering applies when you scroll through your Callers List.

Basic features

(Services)

Use the following procedure to configure default area codes (maximum of three).

1. Press the Services key, select

Telephone Options, and select Call Log Options.

2. Press the Up or Down keys to scroll, and select Area Code Setup.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select one of the following:

— 1st Code

— 2nd Code

—3rd Code

5. Press the Enter key.

6. Use the dialpad to enter the number at the prompt.

7. Press the Select soft key to save the

CancelSelect

(Services)

configuration.

Press the Cancel soft key to keep existing configurations.

Use the following procedure to edit area code display.

1. Press the Services key, select

Telephone Options, and select Call Log Options.

2. Press the Up or Down keys to scroll, and select Area Code Setup.

3. Press the Enter key.

Basic features

4. Press the Up or Down keys to scroll, and select one of the following:

— 1st Code

— 2nd Code

—3rd Code

5. Press the Enter key.

Basic features

CancelSelect

(Services)

Play

6. Use the dialpad to edit the number.

7. Press the Select soft key to save the configuration.

Press the Cancel soft key to keep existing configurations.

Selecting a ring type

Use the Ring type option to configure the Avaya 1220 IP Deskphone ring tone.

Use the following procedure to select a ring type:

1. Press the Services key, select

Telephone Options, and select Ring type.

2. Press the Up or Down keys to scroll, and select one of the ring types.

3. Press the Play soft key to sample the ring tone.

4. Press the Select soft key to save the

Select

Cancel

Stop

(Services)

CancelSelect

ring type and return to the Telephone

Options menu.

Press the Stop soft key and use the

Up or Down keys to select a different

ring type.

Press the Cancel soft key to cancel the modifications.

Enabling or disabling Call Timer

The call timer measures the call duration.

Use the following procedure to enable or disable Call Timer.

Basic features

1. Press the Services key, select

Telephone Options, and select Call timer.

2. Press the Up or Down keys to enable or disable the Call Timer.

3. Press the Select soft key to save the configuration and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

CancelSelect

Enabling OnHook Default Path

Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your Avaya 1220 IP Deskphone.

Use the following procedure to enable OnHook Default Path.

1. Press the Services key, select

Telephone Options, and select On Hook default path.

2. Press the Up or Down keys to select one of the following:

— Handsfree Enabled — Headset Enabled

3. Press the Select soft key to save the default path and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Changing feature key labels

Use the Change feature key label option to rename the label that corresponds to the feature key. You can define labels with a maximum of nine characters. You can also restore the default labels (collectively or individually).

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an

Basic features

(Services)

2493

CancelSelect

incorrect password more than three times, the password functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an autodial key, the label does not change if the autodial key configuration changes.

Use the following procedure to rename the labels.

1. Press the Services key, select

Telephone Options, and select Change Feature Key label.

2. Press the Enter key.

3. Press the feature key to change the label.

If you press a prime DN key, an error

message appears.

4. Enter the new information for the feature key label. To enter special characters, press the Up key. For information about entering text, see “Using the telephone

dialpad” on page 87.

5. Press the Select soft key to save the changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

Use the following procedure to restore the default labels.

1. Press the Services key, select

Telephone Options, and select Change Feature Key label.

2. Press the Enter key.

3. Use the Up or Down keys to scroll, and select one of the following:

a. To restore all key labels, Press the

Yes soft key.

b. To restore one key label: — Press the Select soft key.

— Press the feature key. —Press the Yes soft key to change the

selected feature key label to the default value.

Note: If you change the labels to default values, you cannot undo the change. You must redefine the custom labels.

Configuring the name display format

You can configure your Avaya 1220 IP Deskphone to display the name of the calling party in one of the following formats:

• first name, last name

• last name, first name

Basic features

(Services)

CancelSelect

(Services)

Use the following procedure to configure name display format.

1. Press the Services key, select

Telephone Options, and select Name Display Format.

2. Press the Up or Down keys to scroll, and select one of the following:

— first name, last name — last name, first name

3. Press the Select soft key to save the configuration.

Press the Cancel soft key to cancel the modifications.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key.

Use the following procedure to configure Live Dialpad.

1. Press the Services key, select

Telephone Options, and select Live Dial Pad.

Basic features

CancelSelect

2. Press the Up or Down keys to scroll, and select one of the following:

—On

— Off (default)

3. Press the Select soft key to save the configuration.

Press the Cancel to cancel the modifications.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number

Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the

following: — Number, name (default) — Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the Avaya 1220 IP Deskphone is in normal mode.

Basic features

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the

following: — On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Advanced features

You can customize features on your Avaya 1220 IP Deskphone to meet your requirements. This section describes how to customize the advanced features.

CAUTION

Many of the options discussed in this section are for the system administrator only. Do not make changes unless an administrator instructs you to do so.

You and the system administrator can customize the following advanced features:

• Password Admin Use the Password Admin menu to assign or modify the Station

Control Password. See “Managing your Station Control Password” on

page 67.

• Electronic Lock

Assign a lock on your IP Deskphone to secure your phone and avoid misuse. See “Configuring an Electronic Lock on your

Avaya 1220 IP Deskphone” on page 69.

• Personal Directory

Customize the Personal Directory to store names of your choice. See

“Customizing the Personal Directory” on page 71.

• Local Tools

Use the Local Tools menu to configure personal preferences. See

“Configuring the Local Tools menu” on page 76.

• Virtual Office Login The Virtual Office Login menu can be configured on IP Deskphone.

Class of Service must be configured for the Virtual Office. See “Using

Virtual Office” on page 81.

Note: The Password Admin, and Virtual Office Login menus are not available on every IP Deskphone. Consult your system administrator.

Advanced features

(Services)

Managing your Station Control Password

You can assign a Station Control Password (SCPW) to:

• lock your Avaya 1220 IP Deskphone and prevent the misuse of your IP Deskphone

• use password-protected features such as customizing the Personal Directory, using the Redial List, and using the Callers List

Note: Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

Assigning an SCPW

Use the following procedure to assign an SCPW.

1. Press the Services key.

2. Press the Up or Down keys to scroll, and select Password Admin.

3. Press the Enter key.

4. Press the Up or Down keys to scroll, and select New Password.

5. Press the Enter key.

Advanced features

Select

(Directory)

6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone

dialpad” on page 87.

7. Press the Select soft key to accept the new password.

Note: If you are locked out of your IP Deskphone, or if you forget your SCPW, contact your system administrator.

Turning Password Protection on or off

Use the following procedure to turn Password Protection on or off.

1. Press the Directory key.

2. Press the Up or Down keys to scroll, and select Change Protection Mode.

3. Enter your new password using the dialpad. (if Password Protection is enabled) To enter special characters, press the Up key. For information about entering text, see “Using the telephone dialpad”

on page 87.

Advanced features

Enter

NoYes

Done

4. Press the Enter soft key.

5. Press the Up or Down keys to scroll, and select one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose Yes to accept the selection

Choose No to return to the Directory menu

7. Press the Done soft key.

Note: The default configuration for Password Protection is off.

Configuring an Electronic Lock on your Avaya 1220 IP Deskphone

Use the Electronic Lock feature to prevent others from making calls from your Avaya 1220 IP Deskphone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your

Station Control Password” on page 67.

Locking your Avaya 1220 IP Deskphone

Use the following procedure to lock your IP Deskphone.

1. Lift the handset.

Advanced features

(Goodbye)

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye key.

If you dial the FCC remotely, dial your DN.

Unlocking your Avaya 1220 IP Deskphone

Use the following procedure to unlock your Avaya 1220 IP Deskphone.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

Advanced features

(Goodbye)

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye key.

If you dial the FCC remotely, dial your DN.

Customizing the Personal Directory

Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain

• last name (up to 24 characters)

• first name (up to 24 characters)

• phone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select

Personal Directory.

Adding an entry

Use the following procedure to add an entry to the Personal Directory.

1. Press the Directory key and select

Personal Directory.

Advanced features

Add

CancelDone

2. Press the Add soft key.

If the message “Directory is full” appears, delete one or more entries to accommodate a new entry.

3. Use the dialpad to enter the name. To enter special characters, press the Up navigation key. For information about entering text, see “Using the telephone

dialpad” on page 87.

4. Press the Next soft key.

5. Use the dialpad to enter the phone number.

6. Press the Done soft key to save the new entry.

Press the Cancel soft key to return to the Add screen without saving the new entry.

Editing an entry

Use the following procedure to edit an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

Advanced features

Edit

CancelConfirm

Del

2. Press the Up or Down keys to scroll, and select the desired entry.

3. Press the Edit soft key and make the necessary changes.

4. Press the Yes soft key to delete the entry.

Press the No soft key to return to the Personal Directory without deleting the entry.

Deleting an entry

Use the following procedure to delete an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

3. Press the Del soft key.

Advanced features

CancelConfirm

Copy

4. Press the Yes soft key to delete the entry.

Press the No soft key to return to the Personal Directory without deleting the entry.

Copying an entry

Use the following procedure to copy an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

3. Press the More soft key.

4. Press the Copy soft key to configure the new entry.

5. Use the dialpad to enter the name. To enter special characters, press the

Up navigation key. For information about

entering text, see “Using the telephone

dialpad” on page 87.

Advanced features

CancelDone

DirectoryDial

6. Press the Done soft key to save the changes.

Press the Cancel soft key to return to the Personal Directory without saving your changes.

Searching for an entry

Use the following procedure to search for an entry in the Personal Directory.

1. Press the Directory key and select

Personal Directory.

2. Press the Up or Down keys to scroll, and select the desired entry.

3. Press the Dial soft key to call the number.

Press the Directory soft key to exit without calling.

Advanced features

Configuring the Local Tools menu

Your Avaya 1220 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Deskphone.

CAUTION

Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator.

Note: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Local tools and features are accessed through the Local Tools menu. Press the Services key twice to access this menu. Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt appears when you attempt to access this menu. If this happens, contact your system administrator.

The Local Tools menu has the following menu options:

• “1. Preferences” on page 78

• “2. Local Diagnostics” on page 81

• “3. Network Configuration” on page 81

• “4. Lock Menu” on page 81

If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad.

Advanced features

The function of some keys on the IP Deskphone differs based on the situation. Table 5 on page 77 describes the function of each key for navigating and using menus.

Table 5: Nav igation k ey functions in menus

Key Function

Down arrow keys Select the next menu item. Up arrow keys Select the previous menu item. Right arrow key Select the current menu item. Left arrow key Close the menu. Enter key Select the current menu item.

Enter digits on the

Select the associated menu item.

dialpad

Stop soft key Close the menu. Cancel soft key Close the menu. Select soft key Select the current menu item.

Table 6 on page 77 describes the key functions in dialog boxes.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll down in the window. Up arrow keys Scroll up in the window. Right arrow key Go to the next Edit item. Left arrow key Go to the previous Edit item. Enter key Turn Edit mode on or off.

Select or clear a check box.

Advanced features

When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on

page 78 describes the navigation key functions in Edit mode.

Table 7: Navigation key functions in Edit mode

Key Function

Down arrow keys Open the list.

Select the next menu item

Up arrow keys Select the previous menu item Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete the prior character in the edit field

Moves cursor to the left

Enter key Select the current menu item

Save modifications to the menu item Exit edit mode box

Enter characters or digits on the dialpad

Note: Special characters are under the digit 1 key. By repeatedly pressing 1, the characters cycle in the following sequence: 1, _, -, ., !, @, $, %, &, +, :, /, \.

Insert characters or digits at the current cursor position

Note: Press the star (*) key to insert a

period (.).

1. Preferences

Use the 1.Preferences menu to alter the following local preferences:

• “1. Contrast” on page 78

• “2. Language” on page 79

• “3. Wired Headset” on page 80

1. Contrast

Use the Contrast tool to alter the physical settings of the display.

Advanced features

(Services)

Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the

Telephone Options menu for contrast adjustment.

Use the following procedure to adjust Contrast setting.

1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and press the 1 key to select Contrast.

2. Press the right or left arrow keys to increase or decrease the contrast value.

3. Press the Enter key to save the changes.

2. Language

Information that appears on the display is available in multiple languages.

Use the following procedure to select a language.

1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key to select

2. Language.

2. Press the up or down keys to scroll, and select the desired language (for example, German [Deutsche]).

Advanced features

Cancel

(Services)

CancelSelect

3. Press the Enter key to save the changes.

4. Press the Cancel key to exit the

Preferences menu without saving the

changes.

Note: This language setting only controls the language used in the local menus on your phone. Use the following procedure to select the language for features on your phone, press the Services key, select

Telephone Options, and select Language.

3. Wired Headset

Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters.

Use the following procedure to configure the headset,

1. Press the Services key, select

Telephone Options, and select Wired Headset.

2. Press the Up or Down keys to cycle through the three types of headsets.

3. Press the Select soft key to save the selected headset type and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Advanced features

2. Local Diagnostics

The 2. Local Diagnostics submenu offers the following choices:

• IP Set and DHCP Information — View reports about Avaya 1220 IP Deskphone and DHCP operation.

• Network Diagnostic Tools — Diagnose network problems using ping and trace route tools.

• Ethernet Statistics tool — View reports about Ethernet operation.

• IP Network Statistics — View reports about network operation.

CAUTION

Local Diagnostics, Network Configuration, and the Lock Menu items are for system administrator use only.

Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local Tools menu. For example, you can check the Ethernet Statistics, and then press Return to enter the Network Diagnostics Tools to ping an IP address.

3. Network Configuration

The Network Configuration tool displays information that was configured when you installed the Avaya 1220 IP Deskphone. This tool is for administrator use only.

4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

Using Virtual Office

Use the Virtual Office feature to transfer calls and office Avaya 1220 IP Deskphone settings to a remote IP Deskphone. You can use the remote IP Deskphone as if it were your office Deskphone when

Advanced features

you are out of the office. You can use another IP Deskphone (the remote phone) to log on to your Office IP Deskphone. After you log on, you can access the DNs, and autodial numbers, and you have the same key layout, feature keys, and voice mail features that are configured on your home or office IP Deskphone.

To use Virtual Office, you need your DN and a preconfigured SCPW. You must activate Virtual Office on your office IP Deskphone before you can connect to it from a remote IP Deskphone. See “Logging on to Virtual

Office” on page 83.

Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone.

The IP Deskphone used as a remote phone to connect to your IP Deskphone does not have to be an IP Deskphone.

Table 8 on page 82 shows the IP Deskphones on which you can use

Virtual Office to connect to your IP Deskphone.

Table 8: Virtual Office connection availability (Part 1 of 2)

IP Deskphones Can I log on to IP Deskphone?

Avaya 1110 IP Deskphone Yes, with extra key restrictions

Avaya 1120E IP Deskphone Yes, with extra key restrictions

Avaya 1140E IP Deskphone Yes, with extra key restrictions

Avaya 1150E IP Deskphone No

Avaya 1165E IP Deskphone Yes

IP Phone 2001 Yes, with extra key restrictions

IP Phone 2002 Yes, with extra key restrictions

IP Phone 2004 Yes, with extra key restrictions

Avaya 2007 IP Deskphone Yes, with extra key restrictions

Avaya 2033 IP Conference Phone Yes, with extra key restrictions

Avaya 2050 IP Softphone Yes, with extra key restrictions

Advanced features

Table 8: Virtual Office connection availability (Part 2 of 2)

IP Deskphones Can I log on to IP Deskphone?

Avaya 1210 IP Deskphone Yes, with extra key restrictions

Avaya 1230 IP Deskphone Yes, with extra key restrictions

2210 WLAN Handset Yes, with extra key restrictions

2211 WLAN Handset Yes, with extra key restrictions

2212 WLAN Handset Yes, with extra key restrictions

Logging on to Virtual Office

If the Avaya 1220 IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure “Virtual soft key —

Avaya 1220 IP Deskphone” on page 83.

Figure 6: Virtual soft key — Avaya 1220 IP Deskphone

To activate Virtual Office from this IP Deskphone on your Office IP Deskphone:

1. Press the Virtual soft key.

Advanced features

2. At the prompt, enter your user ID.

3. Press the Enter key.

4. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the

message Locating Remote Server

appears. Note: After three failed logon attempts,

wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password. For more information, see “Assigning an

SCPW” on page 67.

A successful logon transfers all the features, time, date, and tones of your Office IP Deskphone to your Remote IP Deskphone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Using Virtual Office on your remote Avaya 1220 IP Deskphone

The display characteristics, including size of the display area, differ with IP Deskphone models. Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office. All features are as they appear on your Office IP Deskphone.

An Avaya 1220 IP Deskphone that is logged on as a remote phone to an IP Deskphone Office phone provides less information than the IP Deskphone because it has fewer display lines.

Advanced features

Home

Virtual

When an Avaya 2050 IP Softphone logs on as a remote phone to an IP Deskphone office phone, the information display is arranged differently, but all the information is visible at one time.

Regardless of the IP Deskphone model that you use as a remote phone, a user information line appears that lists the number of your Office IP Deskphone.

Using Virtual Office on your office Avaya 1220 IP Deskphone

When activated for Virtual Office by a remote Avaya 1220 IP Deskphone, your office IP Deskphone logs off and is no longer operational. When you return to the office, disconnect the remote logon and regain control of your office phone. If you do not explicitly disconnect the remote logon, your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Disconnecting your office IP Deskphone from a remote IP Deskphone

Use the following procedure to disconnect your office IP Deskphone from a remote IP Deskphone.

To disconnect your office IP Deskphone from the remote IP Deskphone

a. Press the Home key.

b. Enter your User ID and password

(this logs on the Office IP Deskphone to your office network).

Press the Virtual soft key to log on to another IP Deskphone, and your IP Deskphone becomes a Remote IP Deskphone.

Advanced features

Logging off Virtual Office

To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office

Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Deskphone: "Logout phone now?"

Press Yes to allow the IP Deskphone to log out of Virtual Office or press

No to remain logged in to Virtual Office and reset the IDLE timer. If no key

is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote Avaya 1220 IP Deskphone

If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is placed to the local emergency service, not to your home office emergency service.

Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.

Operating your Avaya 1220 IP Deskphone

This section describes how to operate your Avaya 1220 IP Deskphone. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List.

Entering and editing text

You can enter and edit text on your Avaya 1220 IP Deskphone using the following methods:

• “Using the telephone dialpad” on page 87

• “Using the soft keys” on page 87

Using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, to enter the letter A, press the 2 key once. To enter the letter C, press the 2 key three times.

Note: No letters are associated with the 1 or the 0 keys.

Using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List and Callers List.

Use the following procedure to edit an entry in your Personal Directory.

1. Press the Directory key.

2. Select the desired entry from Personal Directory.

3. Press the Edit soft key.

4. Press the Left or Right keys to move through the text.

5. Select the appropriate editing soft key for the operation you want to perform.

Operating your Avaya 1220 IP Deskphone

6. If the key you want is not visible, press the More soft key to access the next layer of soft keys.

7. Press the Up key to access the symbols.

8. Press the Left or Right keys to move to a specific symbol.

9. Press the Choose soft key to select a symbol.

10. Press the Next soft key to submit your changes.

Table 9 on page 88 describes the soft key editing functions on the

Avaya 1220 IP Deskphone.

Table 9: Editing soft key description

Soft key Description

Cancel Cancel Action.

Choose Select a symbol.

Clear Clear the input field.

Case Switch the next character to either uppercase

or lowercase.

Delete Backspace one character.

Done/Select/Enter Application-dependent.

More Access additional soft keys.

Making a call

This section describes the various ways you can make a call from your Avaya 1220 IP Deskphone.

• “Using the Callers List” on page 89

• “Using the Redial List” on page 91

• “Using Off-hook dialing” on page 93

• “Using On-hook dialing” on page 94

• “Using Handsfree dialing” on page 95

• “Using the Corporate Directory” on page 97

Operating your Avaya 1220 IP Deskphone

• “Using the Personal Directory” on page 99

• “Using Predial” on page 99

• “Using AutoDial” on page 100

• “Using Ring Again” on page 102

• “Using Last Number Redial” on page 103

• “Using Speed Call” on page 104

• “Using System Speed Call” on page 105

• “Using HotLine” on page 105

• “Using Intercom Calling” on page 106

Using the Callers List

The Callers List logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the oldest entry is overwritten. Use the Callers List to review missed calls and make a call if required. The Callers List contains the following components:

• the caller’s last and first name (if available)

• the DN of the caller

• the time and date of the call

• the number of times the caller called

Note: If the caller name is not defined, then only the telephone number is displayed.

Callers List entries are sorted on call arrival time.

The format of names in the Callers List depends on the configuration of Preferred Name Match. The Calling Party Name Display (CPND) appears according to the configuration settings on your phone if Preferred Name Match is active on your phone. If Preferred Name Match is off, the CPND appears according to the system configuration.

To access the Callers List, press the Directory key, and select Callers

List. If password control is enabled, you must enter your SCPW at the

prompt.

Operating your Avaya 1220 IP Deskphone

Dial

Del

NoYes

Dialing an entry

Use the following procedure to dial an entry.

1. Press the Up or Down keys to scroll,

and select the desired entry.

2. Press the Dial soft key.

Deleting an entry

Use the following procedure to delete an entry.

1. Press the Up or Down keys to scroll,

and select the desired entry.

2. Press the Del soft key.

3. Press the Yes soft key to confirm the

entry deletion.

Press the No soft key to return to the Callers List without deleting the entry.

Operating your Avaya 1220 IP Deskphone

Del

NoYes

Deleting the entire Callers List

Use the following procedure to delete the entire Callers List.

4. Press the Del soft key.

5. Choose Yes to delete the entire Callers

List

Choose No to return to the previous screen

Using the Redial List

The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made and to redial numbers. The Redial List contains

• the last and first names of the dialed party (if available)

• the DN of the dialed party

• the time and date of the last occurrence of the call

Note: If the caller name is not defined, then only the telephone number is displayed.

Entries in the Redial List are sorted based on the time of the call.

The format of names in the Redial List depends on the configuration of Preferred Name Match. The Calling Party Name Display (CPND) appears according to the configuration settings on your phone if Preferred Name Match is active on your phone. If Preferred Name Match is off, the CPND appears according to the system configuration.

To access the Redial List, press the Directory key and select Redial

List. Alternatively, you can press the Outbox (Redial) key. If password

control is enabled, you must enter your SCPW at the prompt.

Operating your Avaya 1220 IP Deskphone

Dial

Del

NoYes

Dialing an entry

Use the following procedure to dial an entry.

1. Press the Up or Down keys to scroll,

and select the desired entry.

2. Press the Dial soft key.

Deleting an entry

Use the following procedure to delete an entry.

1. Press the Up or Down keys to scroll,

and select the desired entry.

2. Press the Del soft key.

3. Choose Yes to confirm the entry

deletion.

Choose No to return to the previous screen without entry deletion.

Operating your Avaya 1220 IP Deskphone

Del

NoYes

(Goodbye)

Deleting the entire Redial List

Use the following procedure to delete the entire Redial List.

1. Press the Del soft key.

2. Choose Yes to confirm the deletion of

the entire Redial List.

Choose No to return to the previous screen without deletion.

Using Off-hook dialing

Perform the following steps to make a call by using the handset.

1. Lift the handset.

2. Dial the number.

3. To end the call, return the handset to the cradle

Press the Goodbye key.

Operating your Avaya 1220 IP Deskphone

2493

(Goodbye)

Using On-hook dialing

Perform the following steps to make a call without lifting the handset.

1. Leave the handset in the cradle.

2. Press the line (DN) key.

3. Listen for the dial tone and dial the number.

4. When the called party answers, lift the handset.

5. To end the call, return the handset to the cradle

Press the Goodbye key.

Operating your Avaya 1220 IP Deskphone

(Goodbye)

Using Handsfree dialing

Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset.

1. Press the Handsfree key.

During a call, you can perform the following tasks:

• “Terminating a handsfree call” on page 95

• “Muting a handsfree call” on page 96

• “Switching from handsfree to handset mode” on page 96

• “Switching from handset mode to handsfree” on page 96

• “Using a headset” on page 96

• “Switching from handsfree to headset” on page 97

If a headset is connected, press the

Headset key.

2. Dial the number.

Terminating a handsfree call

Use the following procedure to terminate a handsfree call.

1. Press the Goodbye key.

Operating your Avaya 1220 IP Deskphone

(Mute)

Muting a handsfree call

Use the following procedure to mute a handsfree call.

1. Press the Mute key.

The LED indicator flashes.

2. Press the Mute key again to return to a two-way handsfree conversation.

Switching from handsfree to handset mode

Use the following procedure to switch from handsfree to handset mode.

1. Lift the handset.

Switching from handset mode to handsfree

Use the following procedure to switch from handset mode to handsfree.

1. Press the Handsfree key.

2. Replace the handset.

Using a headset

Use the following procedure to use a handset.

1. Connect the headset to the headset jack.

Operating your Avaya 1220 IP Deskphone

2. Press the Headset key.

Switching from handsfree to headset

Use the following procedure to switch from handsfree to headset.

1. Press the Headset key.

Using the Corporate Directory

The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate

Directory.

Searching for a specific number

Use the following procedure to search for a specific number.

1. When prompted, use the dialpad to enter the desired name in last name, first name format.

2. Press the Search soft key to find the desired name.

The first match appears on the screen.

Operating your Avaya 1220 IP Deskphone

DialDial

Cancel

CancelDial

3. Press the Dial soft key to dial the resulting number.

Note: If no match occurs to the search query, start a new search or change the information in the initial search.

Press the Cancel soft key to exit without dialing.

Making a call using the Corporate Directory

Use the following procedure to make a call using the Corporate Directory.

Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.

1. Press the Up or Down keys to scroll, and select a name in the Corporate Directory.

2. Press the Dial soft key to dial the resulting number.

Press the Cancel soft key to exit without dialing.

Operating your Avaya 1220 IP Deskphone

DirectoryDial

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Using the Personal Directory

You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory.

1. Press the Up or Down keys to scroll, and select a name in the Personal

Directory.

2. Press the Dial soft key to dial the resulting number.

Press the Directory soft key to exit without dialing.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before you make a call.

Making a call

Use the following procedure to make a call using the Predial feature.

1. Enter the number to be dialed without selecting the line key.

2. Press a line key to dial the number.

3. Lift the Handset when the called party answers or begin to speak if you are in handsfree mode.

Operating your Avaya 1220 IP Deskphone

NoClear

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AutoDial

Editing a Predial number

Use the following procedure to edit a Predial number.

1. Use the dialpad to enter the number.

2. To erase all numbers, press the Clear soft key.

Reenter the numbers to dial.

To change one number at a time, press the Delete soft key to backspace. Reenter the number.

3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers.

Using AutoDial to make a call

Use the following procedure to make a call using the Autodial feature.

1. Lift the handset.

2. Press an AutoDial key in the upper display area to dial the number associated with that key.

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Avaya 1220 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Revision history

Welcome

Feature overview

Regulatory and safety information

DenAn regulatory notice for Japan

Customer service

Using your Avaya 1220 IP Deskphone

Getting started

Before you begin

Avaya 1220 IP Deskphone controls

Avaya 1220 IP Deskphone display

License notification

Call features and Flexible Feature Codes

Audio and text message broadcast

Installing your Avaya 1220 IP Deskphone

Attaching the foot stand (optional)

Connecting the handset

Connecting the headset (optional)

Connecting AC power (optional)

Connecting the LAN Ethernet cable

Connecting the PC Ethernet cable

Wall-mounting the Avaya 1220 IP Deskphone (optional)

Basic features

Telephone Options

Adjusting volume

Adjusting the display screen contrast

Selecting a language

Configuring a headset

Selecting date and time format

Accessing display diagnostics

Selecting a local dialpad tone

Viewing Avaya 1220 IP Deskphone information

Performing diagnostics

Configuring Call Log Options

Configuring the Callers List log

Configuring New Call Indication

Configuring Preferred Name Match

Configuring the Area Codes

Selecting a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Caller ID display order

Configuring Normal mode indication

Advanced features

Managing your Station Control Password

Assigning an SCPW

Turning Password Protection on or off

Configuring an Electronic Lock on your Avaya 1220 IP Deskphone

Locking your Avaya 1220 IP Deskphone

Unlocking your Avaya 1220 IP Deskphone

Customizing the Personal Directory

Adding an entry

Editing an entry

Deleting an entry

Copying an entry

Searching for an entry

Configuring the Local Tools menu

1. Preferences

2. Local Diagnostics

3. Network Configuration

4. Lock Menu

Using Virtual Office

Logging on to Virtual Office

Using Virtual Office on your remote Avaya 1220 IP Deskphone

Using Virtual Office on your office Avaya 1220 IP Deskphone

Emergency calls on your Remote Avaya 1220 IP Deskphone

Operating your Avaya 1220 IP Deskphone

Entering and editing text

Using the telephone dialpad

Using the soft keys

Making a call

Using the Callers List