Avaya 1220 User Guide

Avaya 1220 IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.03 Part Code: NN43141-101

Date: May 2011

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reser ves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY A VAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APP LIC ABL E AVAYA AFF ILI ATE ( "AVAYA") .

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in thi Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered

trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

site, the documentation(s) and product(s) provided by

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 13

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 20

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using your Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . 25

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Avaya 1220 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 26

Avaya 1220 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 32

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 33

Contents

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 34

Installing your Avaya 1220 IP Deskphone . . . . . . . . . . . . . 35

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38

Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 39

Wall-mounting the Avaya 1220 IP Deskphone (optional) . . . . 40

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 49

Viewing Avaya 1220 IP Deskphone information . . . . . . . . . . . 50

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 52

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 59

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 60

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring the name display format . . . . . . . . . . . . . . . . . . . 62

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing your Station Control Password . . . . . . . . . . . . . . . 67

Configuring an Electronic Lock on your

Avaya 1220 IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 71

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 76

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Operating your Avaya 1220 IP Deskphone . . . . . . . . . . . . 87

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 107

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 110

Contents

Managing calls while away from your desk . . . . . . . . . . . . . 118

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 130

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 148

Troubleshooting Your Avaya 1220 IP Deskphone . . . . . . 157

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Avaya 1200 Series Expansion Module . . . . . . . . . . . . . . . 162

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Services and Telephone Options menus . . . . . . . . . . . . . . . 167

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 169

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Contents

Revision history

May 2011

Standard 06.03. This document is up-issued to reflect changes in global power supply information.

March 2011

Standard 06.02. This document is up-issued to reflect changes in the procedures for cancelling Call Forward.

October 2010

Standard 06.01. This document is up-issued to support Unistim 5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 6.0.

April 2008

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0.

Revision history

April 2008

Standard 01.09. This document is up-issued to support Communication Server 1000 Release 5.5.

April 2008

Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5.

March 2008

Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the links in the document.

February 2008

Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the images.

January 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain updates to the document.

December 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to contain description of the Copy key.

December 2007

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images.

December 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.

Welcome

Your Avaya 1220 IP Deskphone brings voice and data to your desktop. The Avaya 1220 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

• “Using your Avaya 1220 IP Deskphone” on page 25

• “Installing your Avaya 1220 IP Deskphone” on page 35

• “Basic features” on page 41

• “Advanced features” on page 66

• “Operating your Avaya 1220 IP Deskphone” on page 87

• “Troubleshooting Your Avaya 1220 IP Deskphone” on page 157

• “Avaya 1200 Series Expansion Module” on page 162

In this guide, self-labeled line or programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys.

Figure 1 on page 9 shows the Avaya 1220 IP Deskphone key labels.

Figure 1: Programmable feature keys and context-sensitive soft keys

Welcome

Feature overview

Your Avaya 1220 IP Deskphone supports the following features:

• four context-sensitive soft keys (self-labeled)

Note: Context-sensitive soft keys are Avaya Communication Server dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.

• six specialized fixed keys

•Quit

•Directory

• Message (Inbox)

• Redial

• Services

• Conference

• six fixed call-processing keys

•Mute

• Handsfree

• Goodbye

• Applications

• Headset

•Hold

• wall-mountable

• LCD display screen

• high-quality speaker phone

• volume control keys to adjust the ringer, speaker, handset, and headset volume

• hearing aid compatibility

• Second Page Functionality to access a second page of features using the left and right keys

• eight programmable feature keys:

• four keys for user-defined feature key labels

• four lines or features you can access through Second Page Functionality

• headset jack

Welcome

• handset jack

• 10/100 Ethernet ports

• one Ethernet port for LAN connection

• one Ethernet port for optional PC connection

• Power over Ethernet (PoE) or power through a supported AC adapter

• support to Network Diagnostic Utility

• Accessory Expansion Module (AEM) port to connect the Expansion Module

• supports special text display and audio message playing (see “Audio

and text message broadcast” on page 34)

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wideband-capable headset. You must supply your own widebandcapable headset.

The Avaya 1220 IP Deskphone does not support wideband audio using the internal speakerphone or the WML Browser.

Figure 2 on page 12 shows the Avaya 1220 IP Deskphone.

Welcome

Figure 2: Avaya 1220 IP Deskphone

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the distance between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

Regulatory and safety information

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

EN 60950-1 +A11

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

Table 1 on page 14 shows the EMC compliance for various jurisdictions

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio Frequency Devices

Canada ICES-003 Class B Emissions:

Interference-Causing Equipment Standard: Digital Apparatus

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

Australia/New Zealand

European Community

CISPR 22 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology

equipment - Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Regulatory and safety information

Table 2 on page 16 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information Technology

Equipment

Canada CSA 60950-1-03 Safety of Information Technology

Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. You can obtain a copy of the Declaration from www.avaya.com or Avaya Inc., 211 Mt. Airy Road,

Regulatory and safety information

Basking Ridge, NJ 07920 USA. The following table lists EMC compliance for various jurisdictions

Table 3: EMC compliance

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class A Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

AS/NZS 3548 CISPR 22

Class A Emissions: Information technology equipment - Radio disturbance

European Community

EN 55022 Class A Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Regulatory and safety information

The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

• Privacy of communications may not be ensured when using this telephone.

• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

Regulatory and safety information

Table 4: Safety standards

Jurisdiction Standard Description

European Community

Australia/New Zealand

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/

appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking

Ridge, NJ 07920 USA.

Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power

Use only Avaya-approved Limited Power Source 48 V DC 380 mA or 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone.

Connecting to the Local Area Network

Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your IP Deskphone into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

Regulatory and safety information

Location

Avaya recommends that you install your IP Deskphone away from direct sunlight.

Regulatory and safety information

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 23

• “Getting product training” on page 23

• “Getting help from a distributor or reseller” on page 23

• “Getting technical support from the Avaya Web site” on page 23

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at

www.avaya.com/support.

Customer service

Using your Avaya 1220 IP Deskphone

After you familiarize yourself with the Avaya 1220 IP Deskphone features, you can start to use the IP Deskphone. This section describes how to use the IP Deskphone.

Getting started

The following section introduces the important details of the Avaya 1220 IP Deskphone. Carefully read every section before you operate the IP Deskphone.

• “Before you begin” on page 25

• “Avaya 1220 IP Deskphone controls” on page 26

• “Avaya 1220 IP Deskphone display” on page 32

• “Installing your Avaya 1220 IP Deskphone” on page 35

Before you begin

Take the appropriate precautionary measures before you connect the Avaya 1220 IP Deskphone.

CAUTION

Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Deskphones, do not plug your IP Deskphone into a regular phone jack.

CAUTION

Use your IP Deskphone in an indoor environment only.

Using your Avaya 1220 IP Deskphone

Fwd

More.

Avaya 1220 IP Deskphone controls

This section describes the controls on the Avaya 1220 IP Deskphone. Depending on your geographic region, the IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps; for example, (Services).

Context-sensitive soft keys are below the

LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The four keys on either side of the LCD are

self-labeled line or programmable feature keys, with labels on the LCD. These keys

also function as line (DN) keys.

A steadily lit icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. When a call arrives on a DN key which is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

Using your Avaya 1220 IP Deskphone

(Volume +)

(Volume -)

(Mute)

A steadily lit icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. When a call arrives on a feature key that is not on the currently displayed page of keys, the IP Deskphone automatically displays the page with the active key.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled,

pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Using your Avaya 1220 IP Deskphone

(Handsfree)

(Hold)

Press the Handsfree key to activate handsfree mode.

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that the handsfree is in use.

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your IP Deskphone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the

Left key to select the field above the current

selection.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

Press the Hold key to place an active call on hold. Press the Hold key again or the press flashing line (DN) key to return to the caller on hold.

Using your Avaya 1220 IP Deskphone

(Applications)

(Headset)

(Goodbye)

(Quit)

Press the Applications key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator, located

on the Headset key, lights to indicate that the headset is in use.

Press the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.

Note: You may also hear an audio Message

Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Press the Conference Key (programmable memory button) to initiate conference.

Press the Quit key to exit an active menu or dialog box. The status of the active call remains unaffected if you press the Quit key.

Using your Avaya 1220 IP Deskphone

Press the Redial key to access the redial list.

Press the Message key to access your voice mailbox when the message waiting indicator flashes.

Press the Directory key to access directory services.

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