Avaya 1200 User Manual

Avaya 1200 Series IP Deskphones with SIP Software — User Guide

IP Office 8.0

Document Status: Standard Document Version: 02.04 Document Number: AV40050-111

Date: November 2011

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE,

PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTW ARE WITHOUT A LICENSE. B Y INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) pr ovided by Avaya ar e the registered or unregister ed Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-

Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Party

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

IP Deskphone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning the IP Deskphone LCD display screen . . . . . . . 16

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Idle display screen after dial pad input . . . . . . . . . . . . . . . 20

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 21

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 31

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 33

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 35

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38

Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 39

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 40

Wall mounting (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Entering text using the IP Deskphone dialpad . . . . . . . . . . . . 41

Configuring the dialpad to alphanumeric dialing . . . . . . . 44

Accessing the Avaya 1200 Series IP Deskphone . . . . . . . 46

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Setting the domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Password protection for domains . . . . . . . . . . . . . . . . . . . 48

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Logging on to your IP Deskphone . . . . . . . . . . . . . . . . . . 50

Configuring the duration of the login . . . . . . . . . . . . . . . . 54

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Timed logoff while the IP Deskphone is idle . . . . . . . . . . 55

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 55

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Logging off from the Avaya 1200 Series IP Deskphone . . . . . 58

Logging on and off from a different extension . . . . . . . . . . . . 58

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring Avaya 1200 Series IP Deskphones . . . . . . . . 62

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 62

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 63

Configuring Menu auto back-out . . . . . . . . . . . . . . . . . . . . . . 64

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Adjusting the volume of the Handset, Headset,

and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 71

Contents

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . . 78

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . . 80

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making an intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Making paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Making a call using automatic callback . . . . . . . . . . . . . . . . . 85

Joining a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Setting an interval for after-call work . . . . . . . . . . . . . . . . . . . 92

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Receiving calls to a pickup group . . . . . . . . . . . . . . . . . . . . . . 94

Receiving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Enabling or disabling voice mail . . . . . . . . . . . . . . . . . . . . 96

Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Forwarding calls to another number . . . . . . . . . . . . . . . . . . . . 98

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Follow me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 107

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 109

Contents

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 110

Copying information to the Address Book . . . . . . . . . . . . . . 114

Searching for a contact in the Address Book . . . . . . . . . . . . 116

Using the Search feature in the Address Book . . . . . . . 117

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Managing calls in the Call Inbox while not on a call . . . . 121

Viewing the details of a call in the Call Inbox . . . . . . . . . 124

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 126

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 128

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 129

Accessing the calls in your Call Inbox during a call . . . . 130

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Initiating a call using the active call context-sensiti v e so ft ke y

menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Using call conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using the Call Park feature . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 145

Using account codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Contents

Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 149

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Assigning functions to programmable keys . . . . . . . . . . . . . 150

Erasing a programmable key . . . . . . . . . . . . . . . . . . . . . . . . 152

Restoring the default settings for programmable keys . . . . . 153

Configuring speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . 153

Querying programmable keys . . . . . . . . . . . . . . . . . . . . . . . 155

Using the relay option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Twinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Configuring privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 160

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Private calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Maintaining the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 165

Viewing additional phone information . . . . . . . . . . . . . . 165

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 166

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Resetting the IP Deskphone phone . . . . . . . . . . . . . . . . 168

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 175

File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 177

Monitoring other extensions . . . . . . . . . . . . . . . . . . . . . . . . . 177

Contents

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Third Party Terms for Avaya 11xx 12xx sw release 3.x thru 4.x . 189

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Welcome

The Avaya 1200 Series offers two models of IP Deskphones: the Avaya 1220 and the1230 IP Deskphones. The Avaya 1220 and 1230 IP Deskphones bring voice and data to your desktop by co nn e ctin g dir ec tly to a Local Area Network (LAN) through an Ethernet connection. The IP Deskphones communicatee using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

Basic features

The Avaya 1200 Series IP Deskphones include the following features:

• lines with 25-character display capability — 1220 IP Deskphone: 5

— 1230 IP Deskphone: 9

• self-labeled line keys — 1220 IP Deskphone: 4

— 1230 IP Deskphone: 10

• four context sensitive soft keys (self labeled)

• six specialized feature keys

• six fixed call processing keys (three with LED status):F —Mute

— Handsfree — Goodbye — Applications — Headset —Hold

• volume up/down key to separately adjust the ringer, speaker, headset, and handset’s volume

• four-way navigation cluster plus Enter key

• wall-mountable

• LCD display screen

Welcome

• high quality speakerphone

• hearing aid compatibility

• handset jack

• headset jack

• 10/10 Ethernet ports — one Ethernet port for LAN connection

— one Ethernet port for optional PC connection

• Power over Ethernet (PoE) through the LAN port, or power throug h a supported AC adapter

• Accessory Expansion Module (AEM) port to connect the expansion module.

IP Deskphone controls

The following figures show the location of controls on each model of IP Deskphone. Figure 1 on page 11 shows the Avaya 1220 IP Deskphone; the Avaya 1230 IP Deskphone is shown in Figure 2 on page 12.

Figure 1: Avaya 1220 IP Deskphone

Welcome

Figure 2: Avaya 1230 IP Deskphone

This section describes the controls on the 1200 Series IP Deskphones. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixe d key.

When a message is waiting, the red Message Waiting/Incoming Call indicator LED at the top center of the IP Deskphone flashes.

Also, if configured, this indicator glows when the ringer sounds.

(Copy)

Welcome

Line keys or speed dial keys are located on either side of the display area and are labeled on the LCD display. You can program these keys as either line or speed dial keys (for one touch dialing). These keys select which line is in use when the IP Deskphone is active and also act as status monitoring keys when a number is set as a speed dial.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Press the Copy key to copy contact information from one source, such as the Address Book to a destination, such as a feature key.

(Services)

(Quit)

(Inbox)

When the IP Deskphone is idle, press the

Services key to briefly display the software

version, network address, and Ethernet address. When you navigate the menu, press the Services key to back up one level to the previous display.

Press the Quit key to close an active menu. The state of active calls is not affected with

you press the Quit key.

Press the Inbox key to access your Call Inbox.The Call Inbox stores all incoming calls on an active IP Deskphone.

Welcome

(Redial)

Press the Redial key to display a list of 15 most recently dialed numbers.You can select a number from the redial list and then dial it, save in the phonebook, delete, or check information about the call.

(Directory)

Press the Directory key to access your phonebook.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 29.

(Volume)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

(Mute)

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red LED on the Mute key remains lit.

(Handsfree)

(Goodbye)

Welcome

Press the Handsfree key to activate the built-in speaker and microphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set.

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

(Headset)

(Hold)

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the

headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Welcome

(Expand)

Press the Expand key to access the Instant Messaging Log.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the corresponding number on the dialpad to activate the item or to continue to navigate the list of items.

IP Deskphone display

Your Avaya 1200 Series IP Deskphone display is divided into two display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Cleaning the IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1200 Series IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access

Welcome

different features and menus depen ding on the st ate of the IP Deskphone and the menu you access.

Table 1 on page 17 lists the context-sensitive soft keys that you can use to access menu items..

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 4)

Item Function

Feature Press the Feature soft key to activate

features on your phone. When you press the Feature soft key, a prompt displays, where you can enter the code of the feature you want to activate. Use the Feature soft key to activate the following functions:

— Call Forward —Forward on Busy — Forward No Answer — Private Call — Automatic Callback — Group Page — Voice/Auto Intercom — Direct Pickup — Pickup Any — Call Park/Call Park to Other — Retrieve Call — Do Not Disturb — Button Programming

(Programmable keys)

— Button Programming Query

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 4)

Item Function

Feature — Account Code

— Voicemail On — Twin —Relay On —Relay — Extension Login — Extension Logout — Conference Meet Me — After Call Work — Follow Me Here/Cancel — Follow Me To — Call Record

Msgs

Redial or New Call

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Missed Call Notification—use to access your Missed Call details.

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 4)

Item Function

More… When you press the More… context-

sensitive soft key, a different selection of context-sensitive soft keys appears.

Press the abc context-sensitive soft

abc or 123

key to

• abc context-sensitive soft key must be displayed.

• abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings.

3. Feature Options—use to configure the following:

— Call Ignore Action — Missed Call Notification

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 4)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — Hold Mode: Private —Time

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Licensing — Lock

7. User Settings - use to modify the following:

— Call Settings

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Table 7 on page 42.

Welcome

Table 2 on page 21 lists the context-sensitive soft keys that you can use

to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys

Item Function

Send Press the Send context-sensitive soft

key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

abc or 123

Subject Press the Subject context-sensitive soft

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

key to set a subject line to your outgoing call before pressing the Send contextsensitive soft key.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access menu items.

Welcome

Table 3 on page 22 lists the context-sensitive soft keys you can use to

access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 7)

Item Function

Trnsfer

Audio

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern — Select test patterns from 1

to 8

• Alerting Volume — Set Desired volume

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 7)

Item Function

Welcome

Audio

Voice

• Set the volume for the following:

— Handset Volume — Headset Volume — Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law) Note: You can change the

audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 7)

Item Function

Activate

More…

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 7)

Item Function

Welcome

More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

• If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Trnsfer] [Audio] [More…

NewCall

Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 7)

Item Function

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs

Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 7)

Item Function

Welcome

Prefs

2. Audio—use to adjust tones and volume setting.

3. Feature Options—use to configure the following:

— Call Ignore Action — Call Fwd Notification — Answer Mode Settings

appear when the Auto Answer Mode is enabled on the IP Deskphone.

4. Language—use to change the interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — Hold Mode: Private —Time

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 7)

Item Function

Prefs

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —Lock

7. User Settings—use to modify the following:

— Call Settings

More… Press the More… context-sensitive

soft key to return to the first menu list of context-sensi tive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Trnsfer] [Audio] [More…]

Unlock The Unlock context-sensitive soft

key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.

Welcome

Navigation keys

This section provides information about keys you can use to navigate within the menus of your IP Deskphone.

You can select menu items in one of the following ways:

• Menu items are sorted by number. Press the corresponding number on the dialpad and then press the Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

Welcome

Table 4 on page 30 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key Function

Navigation Key Cluster Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see “Copying

information to the Address Book” on page 114.

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Navigation Key Cluster Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox.

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