Avaya 1165E SIP User Guide

Avaya 1165E IP Deskphone with SIP
Software User Guide
SIP Software Release 4.4

Issue 05.01 Standard

November 2013

Release 4.4

NN43170-100

©

2013 Avaya Inc.

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If you suspect that you are being victimized by Toll Fraud and you need
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vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [e-mail].

http://support.avaya.com. Suspected security

http://support.avaya.com/

http://

2 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

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http://support.avaya.com, scroll to the

Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 3

4 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

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Contents

Chapter 1: Revision history...............................................................................................

Chapter 2: Regulatory and safety information.................................................................

Chapter 3: Introduction to the Avaya 1165E IP Deskphone............................................

Basic features...........................................................................................................................................

Avaya 1165E IP Deskphone controls.......................................................................................................

Key press behavior...........................................................................................................................

Avaya 1165E IP Deskphone display.........................................................................................................

USB support..............................................................................................................................................

Context-sensitive soft keys.......................................................................................................................

Idle display screen after dial pad input.............................................................................................

In-call context-sensitive soft keys.....................................................................................................

Navigation keys.........................................................................................................................................

Using a USB Mouse..................................................................................................................................

Available IP Deskphone call features.......................................................................................................

Security features.......................................................................................................................................

Chapter 4: Installing the 1165E IP Deskphone.................................................................

Before you begin.......................................................................................................................................

Connecting the components.....................................................................................................................

Removing the stand cover................................................................................................................

Connecting the AC power adapter (optional)...................................................................................

Connecting the handset...................................................................................................................

Connecting the headset (optional)...................................................................................................

Selecting the headset tuning parameter...........................................................................................

Connecting the LAN ethernet cable.................................................................................................

Installing additional cables...............................................................................................................

Wall-mounting the IP Deskphone (optional).....................................................................................

Entering text..............................................................................................................................................

Using the dialpad..............................................................................................................................

Entering text using the USB keyboard.............................................................................................

Chapter 5: Accessing the Avaya 1165E IP Deskphone...................................................

Logging on................................................................................................................................................

Automatic login.................................................................................................................................

Setting the domain...........................................................................................................................

Password protection for domains.....................................................................................................

Selecting a language........................................................................................................................

Logging on to your Avaya 1165E IP Deskphone..............................................................................

Configuring the duration of the login................................................................................................

Logging on multiple user accounts...................................................................................................

Timed logoff..............................................................................................................................................

Timed logoff while IP Deskphone is idle...........................................................................................

Timed logoff while on a call..............................................................................................................

Selecting a location..........................................................................................................................

User Profile...............................................................................................................................................

Overwriting your personal Address Book.........................................................................................

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Confirmation logon screen........................................................................................................................

Logging off from the IP Deskphone..........................................................................................................

Logging off multiple user accounts...................................................................................................

Making an emergency call........................................................................................................................

Location information.........................................................................................................................

Chapter 6: Configuring the Avaya 1165E IP Deskphone.................................................

Adjusting the display screen contrast.......................................................................................................

Configuring the backlight..................................................................................................................

Creating the idle screen text display.........................................................................................................

Configuring Menu Auto back-out..............................................................................................................

Selecting a ring pattern.............................................................................................................................

Adjusting the volume.................................................................................................................................

Adjusting the ring volume.................................................................................................................

Adjusting the volume of the Handset, Headset, and Handsfree mode.............................................

Adjusting the paging ring volume.....................................................................................................

Selecting a language................................................................................................................................

Selecting the date and time format...........................................................................................................

USB headset.............................................................................................................................................

Headset menu..................................................................................................................................

Presence of USB headset................................................................................................................

Audio format selection......................................................................................................................

Generic USB headset.......................................................................................................................

Avaya USB headset adapter with HID.............................................................................................

Third–party USB headsets with HID.................................................................................................

Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine.........................

Chapter 7: Making a call.....................................................................................................

Making a call using off-hook dialing..........................................................................................................

Making a call using on-hook dialing..........................................................................................................

Using handsfree calling....................................................................................................................

Using Call Subjects...................................................................................................................................

Managing Call Subjects............................................................................................................................

Adding a Call Subject.......................................................................................................................

Deleting a Call Subject.....................................................................................................................

Editing a Call Subject.......................................................................................................................

Chapter 8: Receiving a call................................................................................................

Caller identification....................................................................................................................................

Answering an incoming call.......................................................................................................................

Redirecting an incoming call.....................................................................................................................

Declining an incoming call.........................................................................................................................

Creating a new Call Decline reason during an incoming call....................................................................

Managing Call Decline Reasons...............................................................................................................

Create a new Call Decline Reason..................................................................................................

Delete a Call Decline Reason..........................................................................................................

Edit a Call Decline Reason...............................................................................................................

Ignoring an incoming call..........................................................................................................................

Receiving intercom calls...........................................................................................................................

Receiving paging calls..............................................................................................................................

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Chapter 9: The Address Book............................................................................................

Viewing the Address Book........................................................................................................................

Initiating a call from the Address Book......................................................................................................

Adding a contact to your Address Book....................................................................................................

Editing a contact in your Address Book....................................................................................................

Copying information to the Address Book.................................................................................................

Searching for a contact in the Address Book............................................................................................

Using the Search feature in the Address Book................................................................................

Using the Search feature..........................................................................................................................

Using Local Search..........................................................................................................................

Using Global Search........................................................................................................................

Chapter 10: Call Inbox........................................................................................................

Accessing the Call Inbox...........................................................................................................................

Managing calls in the Call Inbox while not on a call..................................................................................

Viewing the details of a call in the Call Inbox............................................................................................

Managing missed calls..............................................................................................................................

Missed Calls Notification..................................................................................................................

Initiating a call from the Call Inbox............................................................................................................

Deleting calls in your Call Inbox................................................................................................................

Accessing the calls in your Call Inbox during a call..................................................................................

Chapter 11: Call Outbox.....................................................................................................

Accessing the Call Outbox........................................................................................................................

Managing calls in the Call Outbox while not on a call...............................................................................

Initiating a call from the Call Outbox.................................................................................................

Deleting calls from your Call Outbox................................................................................................

Viewing the details of a call in the Call Outbox................................................................................

Accessing the calls in your Call Outbox during a call...............................................................................

Chapter 12: Instant Messaging..........................................................................................

Configuring Instant Messaging.................................................................................................................

Configuring IM automatic pop-up.....................................................................................................

Configuring Instant Messaging pop-ups...........................................................................................

Configuring IM audible alert.............................................................................................................

Composing an Instant Message...............................................................................................................

Instant Message Inbox/Outbox.................................................................................................................

Accessing Instant Messages............................................................................................................

Viewing the content of an Instant Message..............................................................................................

Replying to an Instant Message.......................................................................................................

Initiating a call from an Instant Message..........................................................................................

Deleting an Instant Message............................................................................................................

Chapter 13: While on an active call...................................................................................

Making a new call......................................................................................................................................

Initiating a call using the active call context-sensitive soft key menu...............................................

Call Waiting...............................................................................................................................................

Placing a call on Hold................................................................................................................................

Multiple calls On Hold.......................................................................................................................

Using 3-way calling...................................................................................................................................

Configuring a conference call...................................................................................................................

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Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 7

Ad hoc conferencing when connecting to the Call Server........................................................................

Edit Domain page.............................................................................................................................

Transferring a call.....................................................................................................................................

Using the Park Call feature.......................................................................................................................

Using Park Call.................................................................................................................................

Retrieving a Parked Call...................................................................................................................

Chapter 14: Additional features.........................................................................................

Using the Friends feature..........................................................................................................................

Accessing your Friends list...............................................................................................................

Editing information of a friend...........................................................................................................

Feature keys.............................................................................................................................................

Feature key programming................................................................................................................

Remove a programmed feature key.................................................................................................

Feature key autoprogramming.........................................................................................................

Using Call Forward....................................................................................................................................

Configuring Do Not Disturb.......................................................................................................................

Configuring a Presence state....................................................................................................................

Adding a new Presence state message...........................................................................................

Configuring Privacy settings......................................................................................................................

Incoming call privacy........................................................................................................................

Outgoing call privacy........................................................................................................................

Multiple Appearance Directory Number....................................................................................................

Audio Codecs............................................................................................................................................

Audio Codec Selection.....................................................................................................................

Audio Codec Ordering......................................................................................................................

PC Client softphone interworking with the IP Deskphone.........................................................................

Answer-Mode Settings.....................................................................................................................

Automatic remote software updates.........................................................................................................

Busy Lamp Field.......................................................................................................................................

Chapter 15: Multiuser.........................................................................................................

Initial login.................................................................................................................................................

Additional logins...............................................................................................................................

Automatic login.................................................................................................................................

Logging out...............................................................................................................................................

Primary account logout.....................................................................................................................

Secondary account logout................................................................................................................

Server failover...........................................................................................................................................

Cable unplugged..............................................................................................................................

Upgrade impacts to user profiles..............................................................................................................

Line keys...................................................................................................................................................

Making a call.............................................................................................................................................

Receiving a call.........................................................................................................................................

Being in a call............................................................................................................................................

Instant Messages......................................................................................................................................

Menu features...........................................................................................................................................

Modifying settings.....................................................................................................................................

Per-account call notification options.................................................................................................

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8 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

IM Settings.......................................................................................................................................

Voice Mail Settings...........................................................................................................................

Remembering settings after logout..................................................................................................

Programmable keys..................................................................................................................................

Inbox, Outbox, IM log.......................................................................................................................

Address books..........................................................................................................................................

User status................................................................................................................................................

Call Forwarding................................................................................................................................

Presence..........................................................................................................................................

Notifications...............................................................................................................................................

Account selection......................................................................................................................................

Chapter 16: Advanced features.........................................................................................

Viewing the IP Deskphone information.....................................................................................................

Accessing the Services menu..........................................................................................................

Checking for Updates.......................................................................................................................

Resetting the IP Deskphone.............................................................................................................

Erasing the user data.......................................................................................................................

Network menu...........................................................................................................................................

USB flash drive.........................................................................................................................................

Customizable banner for login..................................................................................................................

Phone Information - Details screen...........................................................................................................

Screensaver/screen lock...........................................................................................................................

Background image....................................................................................................................................

Selecting an image screen...............................................................................................................

Service Package Group Support..............................................................................................................

Bulk-create feature keys based on an existing directory Address Book group................................

View existing groups in your Address Book if you selected Groups................................................

View the existing groups you have in your Address Book................................................................

Add a new contact to your Address Book........................................................................................

Add a new group..............................................................................................................................

Speed Dial List..........................................................................................................................................

Speed Dial List screen.....................................................................................................................

Auto-Retrieve flag.............................................................................................................................

USB flash memory device support............................................................................................................

File Manager....................................................................................................................................

USB scenarios..................................................................................................................................

Chapter 17: Visual indicators.............................................................................................

Display screen icons.................................................................................................................................

Visual Alerter/Message Waiting Indicators................................................................................................

Chapter 18: Third party terms............................................................................................

Third Party Terms for Avaya 11xx 12xx sw Release 3.0 through 4.0 (Aug - Nov 2010)...........................

GNU.................................................................................................................................................

Zlib....................................................................................................................................................

Libpng...............................................................................................................................................

Kern_random....................................................................................................................................

Wchar functions................................................................................................................................

Libjpeg..............................................................................................................................................

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Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 9

T-Rex................................................................................................................................................

Glossary...............................................................................................................................

Index.....................................................................................................................................

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10 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

Chapter 1: Revision history

November 2013 Standard 05.01. This document is up-issued to support SIP Software

Release 4.4.

May 2013 Standard 04.04. This document is up-issued to reflect changes in the Visual

Alerter/Message Waiting Indicators information.

March 2012 Standard 04.03. This document is up-issued to reflect changes in the User

Profile information.

February 2012 Standard 04.02. This document is up-issued to include information about

Busy Lamp Field.

November 2011 Standard 04.01. This document is up-issued to support SIP Software

Release 4.3.

May 2011 Standard 03.02. This document is up-issued to reflect changes in global

power supply information.

November 2010 Standard 03.01. This document is up-issued to support Avaya rebranding

changes.

October 2010 Standard 02.01. This document is up-issued to support SIP Software

Release 4.0.

August 2010 Standard 01.01. This document is a new document and is issued to support

SIP Software Release 3.2.

Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 11

Revision history

12 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

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Chapter 2: Regulatory and safety

information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

• Consult the dealer or an experienced radio/TV technician for help.

Note:

The user should not make changes or modifications not expressly approved by Avaya. Any such
changes could void the user authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B
est conforme à la norme NMB-003 du Canada.

Warning:

• This is a Class B product. In a domestic environment this product can cause radio interference in
which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference,
and (2) this device must accept any interference, including interference that may cause undesired
operation of the device.

Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 13

Regulatory and safety information

Table 1: EMC Compliance

Jurisdiction Standard Description

United States FCC CFR 47 Part 15 Class B Emissions: FCC Rules for Radio Frequency

Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-Causing

Equipment Standard: Digital Apparatus

Australia/New
Zealand

European Community EN 55022 Class B Emissions: Information technology

Japan VCCI Regulations for voluntary control measures.

AS/NZ CISPR 22 CISPR22Class B Emissions: Information technology

equipment - Radio disturbance

equipment - Radio disturbance

EN 55024 Information technology equipment - Immunity

characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions (equipment

input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-

voltage supply systems for equipment with rated
current <= 16 A

Table 2: Safety Compliance

Jurisdiction

United States UL 60950-1 Safety of Information Technology Equipment

Canada CSA 60950-1-30 Safety of Information Technology Equipment

Australia/New
Zealand

AS/NZS 60950.1:2003 Safety of Information Technology Equipment

Standard Description

European Community EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Australia: AS/ACIF S004: Voice

Frequency Performance Requirements for Customer Equipment This equipment complies with the CE
Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of
Directive 1999/5/EC. A copy of the Declaration may be obtained from

SUPPORT.AVAYA.COM/CSS/APPMANAGER/PUBLIC/SUPPORT.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment.

14 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

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HTTP://

DenAn regulatory notice for Japan

Warning:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, AC adaptors shipped with the equipment or
specified by Avaya to be used with the equipment. If you use any other equipment, it may cause
“failures, malfunctioning, or fire”.

• Power cords shipped with this equipment must not be used with any other equipment. If the above
guidelines are not followed, it may lead to death or severe injury.

Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 15

Regulatory and safety information

16 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013

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Chapter 3: Introduction to the Avaya 1165E

IP Deskphone

The Avaya 1165E IP Deskphone builds on the award-winning Avaya 1100 Series IP Deskphones industrial
design and offers a high resolution color display and new graphical user interface elements that enhance
the user experience. The Avaya 1165E IP Deskphone provides easy access to multiple lines and call
processing features.

Experience the display capabilities by personalizing the background image of the Avaya 1165E IP
Deskphone display, and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow
when the IP Deskphone is idle. The audio experience is enhanced through engineered audio tuning, and
supports wideband (see Note) with a newly-stylized handset that has been softly contoured for additional
comfort when using the handset.

Note:

Wideband has dependencies on Avaya Communication Platform support and is minimum-release
dependent.

Basic features

Your Avaya 1165E IP Deskphone supports the following features:

• up to sixteen line/feature keys with indicators using the Shift feature

• four soft keys to provide easy access to features and call control

• high resolution color display

• high-quality handsfree speakerphone

• wideband audio support for handset, headset, speaker, and handsfree microphone

• volume control keys for adjusting ringer, handsfree, handset, and headset volume

• seven specialized feature keys:

- Quit

- Directory

- Message/Inbox

- Shift/Outbox

- Services

Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 17

Introduction to the Avaya 1165E IP Deskphone

- Copy

- Expand

• five call-handling keys:

- Mute

- Handsfree

- Goodbye

- Headset

- Hold

• two Gigabit Ethernet ports—for LAN and PC connections

• integrated headset support for wired and wireless options including USB and Bluetooth
Wireless Technology

• IEEE 802.3af PoE or local AC power options

• hearing aid compatibility

• USB port for connecting a USB keyboard, USB mouse, USB headset, USB flash drive
and powered hubs

• USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP
Deskphone can be used

For more information about using the Expansion Module, see the Avaya 1100 Series
Expansion Module User Guide (NN43130-101).

Avaya 1165E IP Deskphone controls

The following image shows the Avaya 1165E IP Deskphone.

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Avaya 1165E IP Deskphone controls

Figure 1: Avaya 1165E IP Deskphone

This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E
IP Deskphone can have fixed keys with icons or with labels. This document presents both
versions of the fixed key.

Key

The keys on either side of the LCD display area are
Self-labeled Line/Programmable feature keys with
labels on the LCD. The system administrator can
reserve some keys for specific functions during tasks
and for advanced configuration.
You can define these keys for specific functions, such
as Call Forward.
Note: The key on the lower right is reserved as your
default line key.

Context-sensitive soft keys are located below the
display area. The LCD label above each key changes
based on the active feature.

Use the Volume control buttons to adjust the volume
of the ringer, handset, headset, speaker, and the
Handsfree feature. Press the top button to increase
the volume, and press the bottom button to decrease
the volume.

Function

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Key Function

Press the Mute key to listen to the call without
transmitting. Press the Mute key again to return to
two-way conversation. The Mute key applies to
handsfree, handset, and headset microphones.
Note: When you enable mute, a red LED on the Mute
key remains lit.

Press the Handsfree key to activate the built-in
speaker and microphone of the IP Deskphone.

Note: The Handsfree LED indicator on the
Handsfree key lights to indicate when handsfree is

active.

Use the Navigation Key Cluster to scroll through
menus and lists that appear on the LCD display
screen or for text entry. The outer part of this key
cluster rocks for up, down, left, and right movements.
For more information, see Navigation keys.

Use the Enter key, at the center of the Navigation Key
Cluster, to select menu items or to confirm changes.
Note: The Enter key has the same function as the
context-sensitive soft keys Select and Set.

Press the Goodbye/Release key to terminate an
active call. When multiple calls are active, press the
Goodbye/Release key to end the highlighted call.
Use the Goodbye/Release to close menu navigation
or cancel user tasks.

Press the Expand key to access the Instant
Messaging Log.
Note: This feature requires an External Application
Server.

Press the Headset key to answer a call using the
headset or to switch a call from the handset or
handsfree to the headset.
Note: The Headset LED indicator on the Headset key
lights to indicate that the headset is in use.
If the Bluetooth wireless technology is not enabled on
your IP Deskphone, this menu is not available.

Press the Hold key to put an active call on hold. Press
the Hold fixed key to return to a call on hold. You can
have several calls in a hold state.

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Avaya 1165E IP Deskphone controls

Key Function

Use the Dialpad to enter numbers and text. To
navigate to an item in a menu, press the
corresponding number on the dialpad to activate the
item or continue navigate the list of items.

When you receive a voice message, the red Visual
Alerter/Message Waiting Indicator lights. Also,
when the ringer sounds, this indicator flashes.

When your Avaya 1165E IP Deskphone firmware is
being updated, the blue Feature Status Lamp
indicator flashes.
To find out if additional features are supported for this
lamp, contact your administrator.

Press the Copy key to copy contact information from
one source such as the Address Book to a destination
such as a feature key.

Press the Services key, and then use the navigation
keys to access the following items:

1. Search—search in the local directory (personal
Address Book) and the global directory (network
Address Book for names and telephone
numbers)

2. Login—log in to your IP Deskphone only when
the call server supports multiple user logins.

3. Logout—log out of your IP Deskphone.

4. Check For Updates—check for the latest
software and configuration update for the IP
Deskphone.

5. Retrieve Parked Call (This feature is not
available on all call servers.)

6. Reset Phone—reset your IP Deskphone.

7. File Manager—manage the IP Deskphone file
system and USB Devices attached to the IP
Deskphone.

8. Logging System—enable or disable the logging
process.

9. Phone Information—view information about the
hardware and software on your IP Deskphone,
including user and location information.

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Key Function

Press the Quit key to cancel the current operation or
to exit the menu.
Note: Pressing the Quit key does not affect the status
of active calls.

Press the Inbox key to access your call inbox. The
call inbox lists all incoming calls on an active IP
Deskphone.
Note: This key does not function to send Instant
Messages.

Press the Shift/Outbox key to access your call
outbox.

Key press behavior

The behavior of the IP Deskphone when you press a fixed key is as follows.

Goodbye/Release, Mute, Hold, Headset, Handsfree and Hookswitch

If there is an active established call, the key action applies to this active call.

If there is no active call, the key action is applied to the call that is highlighted in the list of
calls.

Note:

Some actions may be ignored in certain conditions; for example:

• pressing the Goodbye/Release key for a call on local hold

• pressing the Hold key for an incoming call

Press the Directory key to access the Address Book
and the Friends list.
Note: You can access the Address Book while on a
call and start a new call with a highlighted contact.

Line key

If there is an incoming call, and you press the Line key, the incoming call is answered.

If there is an active call, and you press the Line key, the Line key press is ignored.

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If there are no incoming or active calls, the Line key press is applied to the call that is highlighted
in the list of calls.

If there is an active established call and at the same time another call comes in, pressing the
Line key puts the active call on hold and answers the incoming call.

If there are several incoming calls at the same time, the newest call is answered. In order to
answer a different call, you must select it and press the corresponding soft key.

Soft keys are always used to perform actions on the highlighted call.

Avaya 1165E IP Deskphone display

Your Avaya 1165E IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number,
caller name, menu items, feature prompt strings, user-entered digits, date and time
information, and telephone information.

Avaya 1165E IP Deskphone display

• The lower display area provides context-sensitive soft key label information.

Self-labeled line/programmable feature key labels appear beside the line keys, and context­sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label
next to the line/feature key is presented from the call server automatically if a feature is
programmed, and can also be edited and changed by the user. Context-sensitive means that
the labels that appear above the soft keys present the features that are available to the user
at that time. The soft key labels change depending on the active feature or the state of the
call.

Self-labeled line/programmable feature keys are referred to as line/feature keys and context­sensitive soft keys are referred to as soft keys throughout this document.

USB support

The 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB
headset, and USB flash drive. The 1165E IP Deskphone supports powered downstream 1.1­compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.

There are two levels of power for the USB port.

• When you power the 1165E IP Deskphone through Ethernet POE, the 1165E IP
Deskphone provides up to 100 mA at 5 volts for the USB port.

• When you power the 1165E IP Deskphone through local AC power, the 1165E IP
Deskphone provides up to 500 mA at 5 volts on the USB port.

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Note:

Current limiting can obstruct the working of complex devices such as USB keyboards
with built-in hubs. If a hub is involved, use external power.

You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered
hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.

Context-sensitive soft keys

Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context­sensitive soft keys access different features and menus depending on the state of the IP
Deskphone and the menu you access.

Note:

Not all the following soft keys may be displayed (for example, Retrve, ScrnSvr), depending
on what is configured and available on your system and IP Deskphone.

The following figure shows the soft keys while the 1165E IP Deskphone is in the idle state.

Figure 2: Context-sensitive soft keys when the IP Deskphone is in the idle state

Table 3: Menu items accessed through context-sensitive soft keys

Item

Redial or NewCall Press the Redial context-sensitive soft key

to redial the last dialed number.
If there is no stored redial number, the
NewCall context-sensitive soft key appears
and has the same effect as pressing the
primary user line key (dial prompt).

abc or 123 Press the abc context-sensitive soft key to

toggle between alpha and numeric input
modes.

Function

• To type letters, the abc context-sensitive
soft key must be displayed.

• To type numbers, press the abc context­sensitive soft key to display the 123

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Context-sensitive soft keys

Item Function

context-sensitive soft key on the menu
list.

Msgs Press the Msgs context-sensitive soft key to

access the following features:

1. Voice Mail—use to call your Voice Mail
number.

2. Instant Messaging—use to access the
Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access
your Missed Call details.

More… Press the More… context-sensitive soft key

to select a new menu list of context-sensitive
soft keys (three menu lists are available).
When you press the More… context­sensitive soft key, a different selection of
context-sensitive soft keys appears.

• If you press the More… context-sensitive
soft key once from the first menu list, you
access the following context-sensitive soft
keys: [CallFwd] [DND] [Retrve] [More…]

• If you press the More… context-sensitive
soft key from the first menu list twice, you
access the following context-sensitive soft
keys: [ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… context-sensitive
soft key from the first menu list three times,
you return to the first menu list with the
following context-sensitive soft keys.
[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following

context-sensitive soft keys appear on the menu list.

CallFwd Press the CallFwd context-sensitive soft key

to forward all calls to a specified address.

DND Press the DND context-sensitive soft key to

block all calls.

Retrve Press the Retrve context-sensitive soft key

to retrieve parked calls (local and server calls
only).

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Item Function

More... Press the More… context-sensitive soft key

When you press the More… context-sensitive soft key for the second time, the following
context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive soft key

Presnce Press the Presnce context-sensitive soft key

Prefs Press the Prefs context-sensitive soft key to

to select a new menu list of context-sensitive
soft keys.
The next available menu list contains the
following context-sensitive soft keys:
[ScrnSvr] [Presnce] [Prefs] [More…]

to activate the screensaver (only if the
screensaver feature is enabled).

to configure the presence status for your IP
Deskphone.

display the Preferences menu.
The menu items include the following:

1. Display—use to adjust the display
settings of the LCD screen.

2. Audio—use to adjust tones and volume
settings, access the Codecs menu to
configure a USB headset.
Press the Audio context-sensitive soft
key to access the following features:

Tones

• Ring Pattern

- Select test patterns from 1 to 8

• Alerting Volume

- Set Desired volume

• Paging Volume

Voice

Configure the volume for the following:

• Handset Volume

• Headset Volume

• Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

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Item Function

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then select type
1, 2 or 3)

• Enable HID Commands (enable or
disable)

• MHA Headset Type

• MHA Back Light (enable or disable)
Note: You can change the audio
settings to improve audio quality
based on the available band width. If
the Internet bandwidth is low, you can
improve the audio quality by changing
the audio setting to low.

Context-sensitive soft keys

Monitor Audio Quality

Monitor Audio Quality—used to view
details about the audio quality of an
active call.

Bluetooth Setup

• Enable Bluetooth (enable or disable)

• To unpair Device select UnPair.

If Bluetooth is enabled, select:

• Search devices (phone searches the
bluetooth devices and lists the
discovered devices in the Found
field.

• To set an Active device select Set.

• To pair with a found device select
Pair.

• To unpair Device select UnPair.
Note: You can change the audio
settings to improve audio quality
based on the available band width. If
the Internet bandwidth is low, you can
improve the audio quality by changing
the audio setting to low.

3. Feature Options—use to configure the
following:

• Feature keys

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Item Function

• Call Ignore Action

• Call Subjects

• Call Fwd Notification

• Missed Call Notification

• Answer Mode Settings — appears
when the Auto Answer Mode is
enabled on the IP Deskphone.

4. Language—use to change the interface
language.

5. Misc Options—use to access the
following options:

• Alpha Dialing

• Search Method

• Incoming Privacy

• Outgoing Privacy

• # Ends Dialing

• Hold Mode: Private

• Time

6. Network—use to access the following:

• Server Settings

• Device Settings

• Diagnostics

• Disable screensaver

• Licensing

• Lock

7. USB Locks—use to lock or unlock the
following USB devices:

• USB Mouse

• USB Keyboard

• USB Headset

• USB flash drive

8. User Settings - use to modify the
following:

• Call Settings

• IM Settings

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Item Function

More… Press the More... context-sensitive soft key

to return to the first menu list of context­sensitive soft keys.
The next available menu list contains the
following context-sensitive soft keys: [Redial]
[abc] [Msgs] [More...]

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection),
the context-sensitive soft keys displayed on the idle screen appear as shown in the following
figure.

Context-sensitive soft keys

• Voice Mail Settings

• Change Location

Figure 3: Idle display screen after dial pad input

Item Function

Send Press the Send context-sensitive soft key to

dial out the user input using the primary login
of the IP Deskphone.
User input is run against the dialing plan.

abc or 123 Press the abc or 123 context-sensitive soft

key to toggle between alpha and numeric
input mode.

Subject Press the Subject context-sensitive soft key

to configure a subject line to your outgoing
call before pressing the Send context­sensitive soft key.

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Item Function

Exit Press the Exit context-sensitive soft key to

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in
the following figure.

clear the user input and return to the initial
idle screen that displays the following
context-sensitive soft keys:
[Redial] [abc] [Msgs] [More...].
See Context-sensitive soft keys.

Figure 4: In-call context-sensitive soft keys

Table 4: Menu items accessed during an in-call session through context-sensitive soft
keys

Item Function

Conf Press the Conf context-sensitive soft key to

obtain a dial tone to place another call during an
active call or to make a conference call.
The Conf context-sensitive soft key behaves like
the NewCall context-sensitive soft key.

Trnsfer Press the Trnsfer context-sensitive soft key to

transfer the current call to another location or to
another contact.

Audio Press the Audio context-sensitive soft key to

access the following features:

1. Change Audio Codec

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

2. Monitor Audio Quality—used to view details
about the audio quality of an active call

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