Avaya 1165E Product Bulletin

Product Bulletin

Bulletin Number: P-2009-0169-Global-Rev1 Date: 2 December 2009

IP Phone 1165E Introduction

REVISION HISTORY

Date Revision # Summary of Changes

23 November, 2009 Original bulletin Initial publication

2 December, 2009 Revision 1

Introduction

Nortel* is pleased to announce the introduction of the new IP Phone 1165E with the Nortel Communications Server 1000 Release 5.0 and higher.

This bulletin includes a summary of product information, and CS1000 installation considerations including important patch information for CS1000 Release 5.0 and 5.5. It also includes product advisements and additional references related to the IP Phone 1165E.

Updated to show product has achieved Channel Readiness milestone; product advisements

Main Topic

Nortel is pleased to announce an exciting addition to our award winning IP Phone 1100 Series. The IP Phone 1165E has achieved Channel Readiness status on December 2, 2009, and is proceeding to General Availability with the Nortel Communications Server 1000 Release 5.0 and higher, in Canada, US, EU, India, and other selected EMEA and Asia Pacific countries. Support in additional countries is planned and dependent on completing Regulatory compliance requirements. Support for the IP Phone 1165E on additional Nortel Communication Servers is dependent on the different Nortel Communication Server teams.

The IP Phone 1165E is currently on Controlled Release, and is visible for pre-GA quoting purposes in Enterprise Configurator 8.1 on November 23, 2009. The IP Phone 1165E is open for customer orders now through Merchandise. Shipments will commence upon December 2, 2009 with authorization until the product is Generally Available, which is dependent on Nortel receiving additional inventory and the ability to support all orders within regular lead time. It is recommended to keep the IP Phone 1165E on separate orders to avoid potential delays in other product deliveries.

See last page for trademark information

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The IP Phone 1165E builds on the IP Phone 1100 Series industrial design and offers a high resolution color display and new graphical user interface elements that improve the quality of the user experience. Targeted at the advanced professional, the IP Phone 1165E provides easy access to multiple lines and call processing features.

There are eight programmable Feature / Line keys on the phone itself1, with another page of programmable soft keys accessed with the Shift feature. The IP Phone 1165E supports the IP Phone 1100 Series Graphical Expansion Module for additional programmable keys, and allows easier access to frequently called numbers or preferred features to enable better productivity.

The audio experience is enhanced through engineered audio tuning and supports wideband

with a newly stylized handset that has been softly contoured for additional comfort when using the handset. Wideband speakerphone and optional wideband headsets are also supported with the IP Phone 1165E. The IP Phone 1165E supports wired and wireless headsets, including USB and Bluetooth models. Note that Bluetooth® 2.1 is integrated into the IP Phone 1165E and supports simple secure pairing of headsets that support Bluetooth Wireless technology.

Customized applications2 and information can be accessed using the IP Phone 1165E. The Graphical User interface supports multiple color schemes, background images, and a Digital Picture Slideshow mode when the phone is idle, that enables the user to fully experience the color display capabilities. Background images can include corporate logos or pictures loaded automatically onto the phone through a TFTP / HTTP configuration file, or can be personalized by the user with their own JPEG images loaded via a USB Flash Drive. For more information on how to use these features, see the product information at the following link:

http://support.nortel.com/go/main.jsp?cscat=OVERVIEW&poid=22201

The IP Phone 1165E provides Gigabit Ethernet access on both the network and PC ports. The phone is power efficient and supports the IEEE 802.3af power over Ethernet standard as a Class 2 device. Proprietary Power over Ethernet methods are not supported. The IP Phone 1165E can also be powered with AC power using an optional Nortel global power supply and standard country-specific IEC cable.

1 Support for 8 user defined line / programmable softkeys is dependent on a future CS1000 release. With Rls 5.0, Rls 5.5 and Rls 6.0, the two extra keys (two top left keys beside the display) are not supported. 2 The IP Phone 1165E supports GXAS protocols, however, support for external applications through the Nortel Application Gateway is not available at product launch.

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What’s New

• QVGA color LCD TFT display

• 802.3af Class 2 POE compliant

• 8 programmable self labelled

line/feature keys

• New local menu UI

• Display themes

• User selectable background

• Digital picture slideshow

• Updated call state icons

• Bluetooth 2.1

• USB flash drive support

• Leverages award winning IP Phone 1100 Series industrial design

• High resolution (240 x 360 pixels), QVGA color, Liquid Crystal Display

• Superior quality audio experience including wideband-ready speakerphone

and handset

• Power efficient, with support for IEEE 802.3af PoE standard as Class 2

• Eight programmable feature/line keys, with additional page of keys with

Shift feature

• Supports the IP Phone 1100 Series Expansion Module

• Integrated USB port for keyboard, mouse, or headset connectivity

• Secured communications with both standards-based signaling and media-

path encryption along with network authentication for controlled access

• Integrated 10/100/1000 Base-T Auto- Sensing Ethernet switch for shared

PC access (one LAN port and one PC port)

• Integrated Bluetooth 2.1 Audio Gateway supports standard headset

profiles for enhanced mobility

• Supports Zero Touch Provisioning

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Installation Considerations on CS1000

CS1000

LD 11

1165E

1140

n/a

5.5

1165E

1140

n/a

1140

n/a

1140

n/a

1165E

1165

n/a

1165

n/a

1165

Note that for customers on CS1000 Release 5.0 or 5.5, patch MPLR28567 is required to enable the call server release to properly recognize the new IP Phone 1165E model. The initial launch of the IP Phone 1165E is with CS1000 R5.0, 5.5, and R6.0. The IP Phone 1165E is not planned to be supported on earlier CS1000 releases.

Release Patch Required

5 Yes: MPLR28567 Configure as type "1140". No support for extra 2 DN/Feature keys

5.5 Yes: MPLR28567 Configure as type "1140". No support for extra 2 DN/Feature keys 6 No Configure as type "1165". No support for extra 2 DN/Feature keys

Set Type Configuration / Limitations

It is important to know that without the MPLR28567 loaded on each Signaling Server and VGMC as below, the 1165E will appear as set type 1175 on a CS1000 Rls 5.0 and CS1000 Rls 5.5. When the set type is 1175, it is not possible to administer the phone's TN to add, change, or delete it. Once the system is patched and the 1165E set is re-registered, auto-conversion takes place changing TN type to the supported one as shown in the table above.

Patch

required ISP1100/COTS CPPM ITG-P SA MC32S

R5.0 X X X X X R5.5 X X X X R6.0

It is required that the Element Manager is updated with a currency file that includes the 1165E. An updated Currency File has been created that includes the IP Phone 1165E software, and is posted on the Nortel Technical Support portal. The following table shows how the phone is displayed in the Telephony Manager and Element Manager interface.

CS 1000 Rls. IP Phone

Datablock (CLI)

TM 3.1 TM 3.2 TM 4.0 EM 5.0 EM 5.5 EM 6.0

IP Phone 1165E Software

The IP Phone 1165E has its own software file, version 0626Cxx. The current IP Phone 1165E software is: 0626C6E

The IP Phone 1165E is based on the existing IP Phone 1100 Series and is current with the IP Client UNIStim 3.3 software. After GA, the next planned software update will be a UNIStim 4.x load for the IP Phone 1165E. Note that the IP Phone 1165E is not included in the initial UNIStim 4 support, and VPN is not a feature that is supported on the IP Phone 1165E upon its initial launch.

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