Avaya 1150E User Guide

Avaya 1150E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.01 Part Code: NN43114-100

Date: March 2013

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Revision history

March 2013

Standard 06.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6.

May 2011

Standard 05.02. This document is up-issued to support changes in global power supply information.

October 2010

Standard 05.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Stan dard 04.02. This docum ent is up-issued to reflect chang es in technical content for Call Log Options, and to add Record on Demand content.

Revision history

June 2010

Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0 for UNIStim 4.0. Because of the similarity of the UNIStim 4.0 features between Communication Server 1000 Release 6.0 and Release 5.5, UNIStim 4.0 Release 6.0 document a tion is also used for Release

5.5.

April 2009

Stan dard 01.09. This docum ent is up-issued to reflect chang es in the technical content found in the section “Connecting the components of the phone”.

Revision history

January 2009

Stan dard 01.08. This docum ent is up-issued to reflect chang es in the technical content found in the section “Connecting the components of the phone”.

January 2009

Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”.

October 2008

Stan dard 01.06. This docum ent is up-issued to reflect chang es in the technical content found in the “Using virtual office” section.

April 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 software for UNIStim 3.0.

November 2007

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.0 software. This document was up-issued to reflect a change in technical content.

May 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.0 software. This document was up-issued to 01.03 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the Regulatory section.

Revision history

About the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 14

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 27

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 27

WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Managing your Station Control Password (SCPW) . . . . . 31

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 35

Contents

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 36

Editing text using the context-sensitive soft keys . . . . . . . . . . 36

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 39

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the components of the phone . . . . . . . . . . . . . . . 40

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 46

QoS configuration recommendations . . . . . . . . . . . . . . . . 48

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 65

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 66

Contents

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 69

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 70

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 71

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 71

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 72

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 74

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 80

Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 81

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 81

Configuring the name display format . . . . . . . . . . . . . . . . 83

To configure name display format: . . . . . . . . . . . . . . . . . . 84

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 86

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 89

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 91

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 113

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 117

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . 118

Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . 122

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . 122

Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . 125

Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . 126

Use Walkaway and Return from Walkaway . . . . . . . . . . 127

Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . 130

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Use the Supervisor Observe and

Supervisor Headset Port . . . . . . . . . . . . . . . . . . . . . . . . 132

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Contents

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Avaya 1150E IP Deskphone non-ACD call features . . . . 137

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . 141

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . 143

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 148

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . 151

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using Call Page Connect to make an announcement . . . . . 154

Charging a call or charging a forced call . . . . . . . . . . . . . . . 155

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Contents

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using voice mail soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using the Voice Messaging control screens . . . . . . . . . . . . . 165

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 167

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Selectable Conferee Display and Disconnect . . . . . . . . . . . 178

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 181

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 183

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 183

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 190

Using Virtual Office on your Remote phone . . . . . . . . . . 192

Using Virtual Office on your Office phone . . . . . . . . . . . 193

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 195

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 195

Emergency calls on your Remote IP Deskphone . . . . . . 195

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 196

Contents

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 198

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 199

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 200

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Services and Telephone Options menus . . . . . . . . . . . . . . . 203

Regulatory and safety information . . . . . . . . . . . . . . . . . . 206

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 208

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 210

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

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About the Avaya 1150E IP Deskphone

The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The Avaya Communication Server 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.

The Avaya 1150E IP Deskphone can be configured for either an Agent, or Supervisor. It is shipped in the Agent configuration, but can be modified to support the Supervisor configuration. Depending on your role, you will have been provided with one of the two configurations.

In this document, Call Center phone and Automatic Call Distribution phone (ACD) are interchangeable terms for the Avaya 1150E IP Deskphone.

Note: Wideband audio is not supported on the Avaya 1150E IP Deskphone.

Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys

About the Avaya 1150E IP Deskphone

Basic features

The Avaya 1150E IP Deskphone supports the following features:

• six self-labeled line/programmable with labels and indicators

• four context-sensitive soft keys providing access to a maximum of nine features

For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106).

Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator.

• graphical, high-resolution pixel-based display, backlit, with adjustable contrast

• volume control keys for adjusting ringer, speaker, and headset volume

• seven specialized feature keys: —Copy — Services — Quit/Stop — Message/Inbox — Shift/Outbox — Directory — Feature (reserved for future use)

• seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Emergency — Supervisor —Make Busy — Not Ready

About the Avaya 1150E IP Deskphone

— In-Calls — Activity

• eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls

• Call Duration Timer

• Corporate Directory

• Personal Directory

• Redial List

• Callers List

• Password Administration

• Virtual Office

• Branch Office

• integrated Gigabit Ethernet switch for shared PC access — LAN Ethernet port — PC Ethernet port

• Agent headset port

• Supervisor headset port

• USB port to support standard USB keyboard, mouse, or powered hub Note: Powered downstream 1.1-compliant USB hubs are suppor ted,

including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.

About the Avaya 1150E IP Deskphone

• automatic network configuration

• Hearing Aid Compatibility (HAC) as per FCC Part 68

• wireless device support (Agent port, only) through Bluetooth

1.2 compliant Audio Gateway Headset Profile)

• language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana

• supports the ability to deliver text messages to the display and audio messages to the speaker (see “Audio and text messag e broadcast”

on page 27)

• supports the WML Browser (see “WML Browser support” on pag e 28)

About the Avaya 1150E IP Deskphone

Figure 2: Avaya 1150E IP Deskphone

About the Avaya 1150E IP Deskphone

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Telephone controls

This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More.. key to access the next layer of context-sensitive soft keys (selflabeled).

The keys on either side of the LCD display area are Self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as Line (DN) keys.

A steady LCD icon beside a Line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Avaya 1150E IP Deskphone

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position.

Use the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections.

Note: In most menus, you can use the

Send/Enter key instead of the Select

soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

About the Avaya 1150E IP Deskphone

Feature key (reserved for future use)

Activity key (reserved for future use)

Use the Goodbye key to terminate an active call.

Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note 1: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

Note 2: The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Note 3: The Supervisor key acts as a mute key for the Supervisor. It is active when flashing.

About the Avaya 1150E IP Deskphone

Press the Make Busy key to log out of the ACD queue and agent position.

Press the Not Ready key to exit the ACD queue without logging out.

Press the In-Calls key to answer incoming ACD calls.

When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go of f-hook.

When a data-related message, such as an instant message, is received, the blue

Feature Status Lamp flashes. Also, this

indicator flashes when a contact has come online.

Note: This function requires server support and, therefore, is not available on all phones; consult your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Callers List, Redial List, and Corporate Directory.

About the Avaya 1150E IP Deskphone

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type

— Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad

Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

(continued)

About the Avaya 1150E IP Deskphone

• Password Admin: — Station Control Password Note: The Password Admin menu is

not available on all Avaya 1150E IP Deskphone phones. Consult your system administrator.

• Display Network Diagnostics Utilities Note: Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Press the Services key to exit from any menu or menu item.

Note: Your system administrator can establish a password for the Local Tools menu. If you attempt to a ccess the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator.

About the Avaya 1150E IP Deskphone

Press the Message/Inbox key to access your voice mailbox.

Note: This function is not available on all phones; consult your system administrator.

The following telephone controls are Avaya 1150E IP Deskphone Supervisor phones only.

Press the Ans Emerg key to join the agent in an emergency situation call.

Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.

Press the Ans Agent key to open the direct line between the Supervisor and the agent.

The Ans Agent key corresponds to the agent Supervisor key.

Press the Call Agent key to connect to an agent position.

Press the Obv Agent key to monitor activity on the agent phone.

About the Avaya 1150E IP Deskphone

Telephone display

Your Avaya 1150E IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides feature soft key label information.

Figure 3: Avaya 1150E IP Deskphone LCD screen

License notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

About the Avaya 1150E IP Deskphone

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFC) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Audio and text message broadcast

The 1150E IP Deskphone can display special messages in the display area of your telephone, and can play special audio messag es through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like com pany ne ws, meetin g remi nders, and weather bulletins. The message can be pre ce de d by an au d io al ert (a series of beeps).

The 1150 IP Deskphone supports the following special messages:

• display: content in the form of a WML web page is displayed on a WML browser on the IP deskphone

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

About the Avaya 1150E IP Deskphone

WML Browser support

The 1150 IP Deskphone includes a WML Browser. This bro wser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.

One or more tones may precede content displayed in the WML Browser. There are two modes of content display: normal and barge. Normal

display of content occurs if you are not actively using th e ph on e ; barg e display of content occurs at any time.

You configure your IP Deskphone to support the WML Browser, including configuring a WML home page. For more information, see “3. Network

Configuration menu” on page 114. Your administrator may have already

configured the browser for you. When you access a WML page (called a deck) using the browser, the

pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a timer to be activated. When this timer expires, the action defined on the card occurs.

When a card is active, but you have not done anything on the card for a configurable amount of time, an inactivity page can display, if configured.

If you have a keyboard and mouse attached to your IP Deskphone, you can use the mouse and keyboard on the WML page . Use the mous e to navigate on the page, and to select or activate items. Use the keyboard to navigate and input text.

The WML Browser supports basic HTTP authentication. If you connect to a WML page that requires authentication, the browser leads you through the authentication steps.

When you are browsing, the following soft keys on your IP Deskphone can appear:

• Home: Pressing this soft key causes the page defined in the WML Home field to display.

About the Avaya 1150E IP Deskphone

• Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck.

• Cancel: Pressing this soft key causes the active WML page request to be cancelled.

The displayed WML page can have its own soft keys. These additional soft keys can span multiple levels, so you use the More soft key to display the next level of soft keys.

The following table describes some of the typical conditions and the soft keys displayed.

Table 1: WML softkey display

Condition

Page loading, WML Home not configured

Page loading, WML Home configured

Page loaded, WML Home not configured

Page Loaded, WML Home configured, no page-defined soft keys

Page Loaded, WML Home configured, one page-defined soft key

Soft key 1Soft key 2Soft key 3Soft key

Cancel (blank) (blank) (blank)

Home Cancel (blank) (blank)

Refresh (blank) (blank) (blank)

Home Refresh (blank) (blank)

<page-

Home Refresh (blank) defined soft key 1>

About the Avaya 1150E IP Deskphone

Table 1: WML softkey display

Condition

Page Loaded, WML Home configured, two page-defined soft keys

Page Loaded, WML Home configured, three page-defined soft keys

Page Loaded, WML Home configured, four page-defined soft keys

Page Loaded, WML Home configured, five page-defined soft keys

Soft key 1Soft key 2Soft key 3Soft key

<page-

defined

soft key

<page-

defined

soft key

Home Refresh

<page-

More defined soft key 3>

Home Refresh (blank) More <page-

defined soft key 1>

<page-

Home Refresh More defined soft key 4>

<page-

defined

soft key

<page-

defined

soft key

<page-

More defined soft key 3>

Home More

Refresh (blank) (blank) More

Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown besid e the icon is the ph one number that will be dialed when the icon is selected. Highlight the icon

+ 207 hidden pages