Avaya 1150E User Guide

Avaya 1150E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.01 Part Code: NN43114-100

Date: March 2013

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Revision history

March 2013

Standard 06.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6.

May 2011

Standard 05.02. This document is up-issued to support changes in global power supply information.

October 2010

Standard 05.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Stan dard 04.02. This docum ent is up-issued to reflect chang es in technical content for Call Log Options, and to add Record on Demand content.

Revision history

June 2010

Standard 04.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0 for UNIStim 4.0. Because of the similarity of the UNIStim 4.0 features between Communication Server 1000 Release 6.0 and Release 5.5, UNIStim 4.0 Release 6.0 document a tion is also used for Release

5.5.

April 2009

Stan dard 01.09. This docum ent is up-issued to reflect chang es in the technical content found in the section “Connecting the components of the phone”.

Revision history

January 2009

Stan dard 01.08. This docum ent is up-issued to reflect chang es in the technical content found in the section “Connecting the components of the phone”.

January 2009

Standard 01.07. This document is up-issued to add technical content to section “Additional Call Features”.

October 2008

Stan dard 01.06. This docum ent is up-issued to reflect chang es in the technical content found in the “Using virtual office” section.

April 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 software for UNIStim 3.0.

November 2007

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.0 software. This document was up-issued to reflect a change in technical content.

May 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.0 software. This document was up-issued to 01.03 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.02 to reflect a change in technical content found in the Regulatory section.

October 2006

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 4.5 software. This document was up-issued to 01.01 to reflect a change in technical content found in the Regulatory section.

Revision history

About the Avaya 1150E IP Deskphone . . . . . . . . . . . . . . . . 14

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 27

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 27

WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Managing your Station Control Password (SCPW) . . . . . 31

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 35

Contents

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 36

Editing text using the context-sensitive soft keys . . . . . . . . . . 36

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 39

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting the components of the phone . . . . . . . . . . . . . . . 40

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 46

QoS configuration recommendations . . . . . . . . . . . . . . . . 48

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 65

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 66

Contents

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 69

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 70

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 71

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 71

Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 72

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 74

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 80

Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 81

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 81

Configuring the name display format . . . . . . . . . . . . . . . . 83

To configure name display format: . . . . . . . . . . . . . . . . . . 84

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 86

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 89

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 91

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 113

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . 117

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Queue Assignment (MQA) . . . . . . . . . . . . . . . . . . . . . . . 118

Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . 122

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . 122

Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . 125

Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . 126

Use Walkaway and Return from Walkaway . . . . . . . . . . 127

Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . 130

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Use the Supervisor Observe and

Supervisor Headset Port . . . . . . . . . . . . . . . . . . . . . . . . 132

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Contents

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Avaya 1150E IP Deskphone non-ACD call features . . . . 137

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . 141

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . 143

Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 148

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . 151

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Using Call Page Connect to make an announcement . . . . . 154

Charging a call or charging a forced call . . . . . . . . . . . . . . . 155

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Contents

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Using voice mail soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using the Voice Messaging control screens . . . . . . . . . . . . . 165

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 167

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Selectable Conferee Display and Disconnect . . . . . . . . . . . 178

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 181

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 183

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 183

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 190

Using Virtual Office on your Remote phone . . . . . . . . . . 192

Using Virtual Office on your Office phone . . . . . . . . . . . 193

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 195

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 195

Emergency calls on your Remote IP Deskphone . . . . . . 195

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 196

Contents

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 198

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 199

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 200

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Services and Telephone Options menus . . . . . . . . . . . . . . . 203

Regulatory and safety information . . . . . . . . . . . . . . . . . . 206

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 208

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 210

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

About the Avaya 1150E IP Deskphone

The Avaya 1150E IP Deskphone provides easy access to a wide range of business features. Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required. The Avaya Communication Server 1000 system automatically controls incoming call routing to answering positions, and can provide music or recorded announcements to waiting callers.

The Avaya 1150E IP Deskphone can be configured for either an Agent, or Supervisor. It is shipped in the Agent configuration, but can be modified to support the Supervisor configuration. Depending on your role, you will have been provided with one of the two configurations.

In this document, Call Center phone and Automatic Call Distribution phone (ACD) are interchangeable terms for the Avaya 1150E IP Deskphone.

Note: Wideband audio is not supported on the Avaya 1150E IP Deskphone.

Figure 1: Self-labeled line/programmable feature keys and contextsensitive soft keys

About the Avaya 1150E IP Deskphone

Basic features

The Avaya 1150E IP Deskphone supports the following features:

• six self-labeled line/programmable with labels and indicators

• four context-sensitive soft keys providing access to a maximum of nine features

For information about context-sensitive soft keys, Features and Services Fundamentals (NN43001-106).

Some Avaya 1150E IP Deskphone phones are not configured to support soft key functionality. Contact your system administrator.

• graphical, high-resolution pixel-based display, backlit, with adjustable contrast

• volume control keys for adjusting ringer, speaker, and headset volume

• seven specialized feature keys: —Copy — Services — Quit/Stop — Message/Inbox — Shift/Outbox — Directory — Feature (reserved for future use)

• seven dedicated Automatic Call Distribution (ACD) fixed keys for default Agent key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Emergency — Supervisor —Make Busy — Not Ready

About the Avaya 1150E IP Deskphone

— In-Calls — Activity

• eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED (configured by your system administrator):

— Supervisor Talk/Listen — Display Agents — Interflow — Answer Emergency — Answer Agent — Call Agent — Observe Agent — In-Calls

• Call Duration Timer

• Corporate Directory

• Personal Directory

• Redial List

• Callers List

• Password Administration

• Virtual Office

• Branch Office

• integrated Gigabit Ethernet switch for shared PC access — LAN Ethernet port — PC Ethernet port

• Agent headset port

• Supervisor headset port

• USB port to support standard USB keyboard, mouse, or powered hub Note: Powered downstream 1.1-compliant USB hubs are suppor ted,

including USB 2.0 hubs, if they offer USB 1.1-backwards compliancy.

About the Avaya 1150E IP Deskphone

• automatic network configuration

• Hearing Aid Compatibility (HAC) as per FCC Part 68

• wireless device support (Agent port, only) through Bluetooth

1.2 compliant Audio Gateway Headset Profile)

• language support: English, French, Swedish, Danish, Norwegian, German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian, Polish, Spanish, Russian, Latvian, Turkish, and Katakana

• supports the ability to deliver text messages to the display and audio messages to the speaker (see “Audio and text messag e broadcast”

on page 27)

• supports the WML Browser (see “WML Browser support” on pag e 28)

About the Avaya 1150E IP Deskphone

Figure 2: Avaya 1150E IP Deskphone

About the Avaya 1150E IP Deskphone







Telephone controls

This section describes the controls on your Avaya 1150E IP Deskphone. In some geographic regions, the Avaya 1150E IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example (Services).

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

When a triangle appears before a soft key label, the feature is active.

Press the More.. key to access the next layer of context-sensitive soft keys (selflabeled).

The keys on either side of the LCD display area are Self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as Line (DN) keys.

A steady LCD icon beside a Line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD icon beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Avaya 1150E IP Deskphone

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, headset, and speaker. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position.

Use the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections.

Note: In most menus, you can use the

Send/Enter key instead of the Select

soft key.

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

About the Avaya 1150E IP Deskphone

Feature key (reserved for future use)

Activity key (reserved for future use)

Use the Goodbye key to terminate an active call.

Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note 1: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

Note 2: The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Note 3: The Supervisor key acts as a mute key for the Supervisor. It is active when flashing.

About the Avaya 1150E IP Deskphone

Press the Make Busy key to log out of the ACD queue and agent position.

Press the Not Ready key to exit the ACD queue without logging out.

Press the In-Calls key to answer incoming ACD calls.

When a message is waiting, or there is an incoming call, the red Message Waiting\Incoming Call Indicator LED at the top center of the IP Deskphone flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go of f-hook.

When a data-related message, such as an instant message, is received, the blue

Feature Status Lamp flashes. Also, this

indicator flashes when a contact has come online.

Note: This function requires server support and, therefore, is not available on all phones; consult your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Callers List, Redial List, and Corporate Directory.

About the Avaya 1150E IP Deskphone

Press the Services key and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Headset Type — Call Log Options — Ring type

— Call Timer — Call Indicator Light — Change Feature Key Label — Name Display Format — Live Dialpad

Press the (Quit) key to exit an active menu or dialog. Pressing the Quit key does not affect the status of active calls.

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

(continued)

About the Avaya 1150E IP Deskphone

• Password Admin: — Station Control Password Note: The Password Admin menu is

not available on all Avaya 1150E IP Deskphone phones. Consult your system administrator.

• Display Network Diagnostics Utilities Note: Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Press the Services key to exit from any menu or menu item.

Note: Your system administrator can establish a password for the Local Tools menu. If you attempt to a ccess the Local Tools menu and a dialog box appears prompting you for a password, contact your system administrator.

About the Avaya 1150E IP Deskphone

Press the Message/Inbox key to access your voice mailbox.

Note: This function is not available on all phones; consult your system administrator.

The following telephone controls are Avaya 1150E IP Deskphone Supervisor phones only.

Press the Ans Emerg key to join the agent in an emergency situation call.

Press the Interflow key to forward calls to a predefined target queue when the call backlog, or the waiting time in the queue exceeds a set threshold.

Press the Ans Agent key to open the direct line between the Supervisor and the agent.

The Ans Agent key corresponds to the agent Supervisor key.

Press the Call Agent key to connect to an agent position.

Press the Obv Agent key to monitor activity on the agent phone.

About the Avaya 1150E IP Deskphone

Telephone display

Your Avaya 1150E IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides feature soft key label information.

Figure 3: Avaya 1150E IP Deskphone LCD screen

License notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

About the Avaya 1150E IP Deskphone

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFC) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Audio and text message broadcast

The 1150E IP Deskphone can display special messages in the display area of your telephone, and can play special audio messag es through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like com pany ne ws, meetin g remi nders, and weather bulletins. The message can be pre ce de d by an au d io al ert (a series of beeps).

The 1150 IP Deskphone supports the following special messages:

• display: content in the form of a WML web page is displayed on a WML browser on the IP deskphone

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

About the Avaya 1150E IP Deskphone

WML Browser support

The 1150 IP Deskphone includes a WML Browser. This bro wser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.

One or more tones may precede content displayed in the WML Browser. There are two modes of content display: normal and barge. Normal

display of content occurs if you are not actively using th e ph on e ; barg e display of content occurs at any time.

You configure your IP Deskphone to support the WML Browser, including configuring a WML home page. For more information, see “3. Network

Configuration menu” on page 114. Your administrator may have already

configured the browser for you. When you access a WML page (called a deck) using the browser, the

pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a timer to be activated. When this timer expires, the action defined on the card occurs.

When a card is active, but you have not done anything on the card for a configurable amount of time, an inactivity page can display, if configured.

If you have a keyboard and mouse attached to your IP Deskphone, you can use the mouse and keyboard on the WML page . Use the mous e to navigate on the page, and to select or activate items. Use the keyboard to navigate and input text.

The WML Browser supports basic HTTP authentication. If you connect to a WML page that requires authentication, the browser leads you through the authentication steps.

When you are browsing, the following soft keys on your IP Deskphone can appear:

• Home: Pressing this soft key causes the page defined in the WML Home field to display.

About the Avaya 1150E IP Deskphone

• Refresh: Pressing this soft key causes the current page to reload, including a complete refresh of the deck.

• Cancel: Pressing this soft key causes the active WML page request to be cancelled.

The displayed WML page can have its own soft keys. These additional soft keys can span multiple levels, so you use the More soft key to display the next level of soft keys.

The following table describes some of the typical conditions and the soft keys displayed.

Table 1: WML softkey display

Condition

Page loading, WML Home not configured

Page loading, WML Home configured

Page loaded, WML Home not configured

Page Loaded, WML Home configured, no page-defined soft keys

Page Loaded, WML Home configured, one page-defined soft key

Soft key 1Soft key 2Soft key 3Soft key

Cancel (blank) (blank) (blank)

Home Cancel (blank) (blank)

Refresh (blank) (blank) (blank)

Home Refresh (blank) (blank)

<page-

Home Refresh (blank) defined soft key 1>

About the Avaya 1150E IP Deskphone

Table 1: WML softkey display

Condition

Page Loaded, WML Home configured, two page-defined soft keys

Page Loaded, WML Home configured, three page-defined soft keys

Page Loaded, WML Home configured, four page-defined soft keys

Page Loaded, WML Home configured, five page-defined soft keys

Soft key 1Soft key 2Soft key 3Soft key

<page-

defined

soft key

<page-

defined

soft key

Home Refresh

<page-

More defined soft key 3>

Home Refresh (blank) More <page-

defined soft key 1>

<page-

Home Refresh More defined soft key 4>

<page-

defined

soft key

<page-

defined

soft key

<page-

More defined soft key 3>

Home More

Refresh (blank) (blank) More

Some web pages enable you to use Click to Dial from the browser. When a handset icon displays, the number shown besid e the icon is the ph one number that will be dialed when the icon is selected. Highlight the icon

About the Avaya 1150E IP Deskphone

and select it to place a call; the web browser screen does not display during the call.

Use the up and down arrow keys to highlight items on a page. The browser tracks a history of the pages displayed. When the history

has items to display, you can see left and right arrows in the bottom right corner of the display; these arrows indicate the directions available for moving over the display.

Activate an item using the Enter key or the Feature keys lo cated on either side of the display.

Note: The Access key feature allows you to selec t item s usin g dialpad keys (such as pressing 1 for room service.) This function must be configured.

Security features

The following security features are available on your Avaya 1150E IP Deskphone:

• Using encrypted calling

• Managing your Station Control Password (SCPW)

Using encrypted calling

Your Avaya 1150E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon appear s on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your telephone

About the Avaya 1150E IP Deskphone

(Services)

• password-protected telephone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Send/Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Send/Enter key.

7. Use the dialpad to enter the new password.

About the Avaya 1150E IP Deskphone



(Directory)



8. Press the Select soft key to accept the new password.

If you are locked out of your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

About the Avaya 1150E IP Deskphone

 



6. Choose one of the following contextsensitive soft keys:

— Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your Avaya 1150E IP Deskphone using the following methods:

• “Entering text using the telephone dialpad” on page 36

• “Editing text using the context-sensitive soft keys” on page 36

The use of any of these methods for text entry or editing depends on the application. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

Entering and editing text

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 3 shows the function keys and their associated action during telephone calls.

Table 3: USB keyboard function keys during telephone calls

Function key Action

f1 Go to speaker mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List. Use the dialpad in conjunction with the context-sensitive soft keys.

For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. No letters are associated with the number 1 or the 0 keys.

Editing text using the context-sensitive soft keys

You can use context-sensitive soft keys to edit text when you use fe atures such as Personal Directory, Redial List, and Callers List. Use the contextsensitive soft keys in conjunction with the dialpad.

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the context-sensitive soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More... contextsensitive soft key to access the next layer of context-sensitive soft keys.

5. To add non-alphanumeric symbols, press the Symbol contextsensitive soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the context-sensitive soft keys, various commands are available on the soft keys to help you, as described in

Table 4.

Table 4: Editing context-sensitive soft key description (Part 1 of 2)

Soft key Description

Cancel Cancel an action. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected). Clear Clear the input field. Case Switch the next character to either uppercase or

lowercase. Delete Backspace one character.

Entering and editing text

Table 4: Editing context-sensitive soft key description (Part 2 of 2)

Soft key Description

Done/Select/Enter Varies, depending on the state of your phone. More.. Access additional context-sensitive soft keys.

Connecting the components

Figure 4 on page 39 shows connections on the Avaya 1150E IP

Deskphone.

Figure 4: Avaya 1150E IP Deskphone connections

WARNING Ensu re th at t he prot ective rubber cap on the Avaya 1150E IP Deskphone Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1150E IP Deskphone into a regular telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100BaseT Ethernet jack.

CAUTION

Your Avaya 1150E IP Deskphone is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING Your Avaya 1150E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the base, to release the stand and pull it away from the phone.

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 5, "Removing the stand", on page 41, and remove the stand cover. The cable routing tracks are now accessible.

Connecting the components

Figure 5: Removing the stand

2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use only the approv ed Avaya Global Power Supply with your 1150E IP Deskphone.

Note 1: Your Avaya 1150E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power. To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). To use PoE, where power is delivered

Connecting the components

over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter.

Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.

3. Install the headset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol ). Form a small bend in the cable, and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base, as shown in Figure 6:

“Cable routing tracks” on page 43

4. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the ch annel marked with the symbol %.

5. If you are connecting your PC through the ph on e , you requir e a second CAT5e cable. Only one cable is included with the Avaya 1150E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector marked with the symbol ( and thread it through the channel marked with the symbol (. Connect the other end to the LAN connector on the back of your PC.

6. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using a global power supply, plug the global power supply into an AC outlet.

Connecting the components

Figure 6: Cable routing tracks

7. Wall-mount your phone (optional). Your Avaya 1150E IP Deskphone can be mounted either:

— using the mounting holes on the bottom of the phone stand

(Method A), or

— using a traditional-style wall-mount box with RJ-45 connector and

15-cm (6-inch) RJ-45 cord (not provided) (Method B).

Complete steps 1-7, as needed, before you wall-mount your phone:

Connecting the components

Method A: Press the wall-mount lever, and pull the phone away from the stand as shown in Figure 6: “Cable routing tracks” on page 43. Using the stand cover (the part you remove d in step 1), mar k the wallmount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads as indicated in Figure 6 on page 43 (Method A). You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 6 on page

43 (Method B).

8. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

9. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt lever and pressing the phone towards the base until the phone is parallel with the base. Release the Tilt lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upg rad e th e software of your I P Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps.

Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Deskphone for VPN, and helps you to reso lve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Deskphone software and configure VPN on your IP Deskphone, complete the following checklist:

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Avaya Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

Virtual Private Network

• .bin files (for example: 0625C7C)

• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000

Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar. The log.txt file is locate d in the same directory as Avaya Phone VPN Configuration Wizard.jar.

Connecting your IP Deskphone

Before you connect your IP Deskphone to your PC, ensure that components of your phone are connected prope rly. For more information about connecting your IP Deskphone, see “Connecting the components”

on page 39.

Connect your IP Deskphone using one of the following methods:

• connect to your modem. See Figure 7, "IP Deskphone connected to

the modem", on page 47.

• connect to your router. See Figure 8, "IP Deskphone connected to the

router", on page 47.

• connect to your wireless access point and modem. See Figure 9, "IP

Deskphone connected to the wireless access point and modem", on page 48.

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Figure 7: IP Deskphone connected to the modem

Figure 8: IP Deskphone connected to the router

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Figure 9: IP Deskphone connected to the wireless access point and modem

Note: If your home network is not configured as shown in the above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the IP Deskphone.

Note: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other. If you are unsure, it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard. See Figure 8, "IP

Deskphone connected to the router", on page 47.

QoS configuration recommendations

Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic.

If other PCs share the internet connection, then Avaya recommends that you configure QoS for outbound traffic and prioritize the IP Deskphone traffic. Typical QoS methods that are available are port based priority,

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MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation.

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Deskphone.

Note: Depending on the version of software installed on your IP Deskphone, you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature.

To install and configure VPN

1. To obtain the required files, follow the instructions provided by your system administrator.

2. Power-down the IP Deskphone.

3. Run the Avaya Phone VPN Configuration Wi za rd .jar file. The Welcome & language select ion window of the Wizard ap pears,

as shown in Figure 10 on page 50.

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Figure 10: Welcome & language selection window

4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

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• Hungarian

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

•Turkish

5. Click Next. The Equipment Setup and VPN window appears, as shown in

Figure 11 on page 52.

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Figure 11: Equipment Setup and VPN window

6. Verify that the modem, IP Deskphone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

Figure 4, "Avaya 1150E IP Deskphone connections", on page 39 to

confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.

Note: Connect the IP Deskphone LAN Ethernet port, marked with th e % symbol on the back of the phone to your network equipment only. Connect only 1 PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 12 on

page 53.

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Figure 12: Locate Data Files window

9. If the wizard was not able to locate the files, click Browse to locate the provisioning files provided by your network administrator.

10. Click Next. The Prepare Phone for Configuration window appears as sho wn in

Figure 13 on page 54.

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Mute

Figure 13: Prepare Phone for Configuration window

11. Power on your IP Deskphone.

12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.

Note: Depending on the current software version on the IP Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below.

13. Verify that the IP Deskphone displays Listening Mode. Note: The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area. If the IP Deskphone displays Listening Mode, click Yes and go to

Step 15 on page 59.

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Mute

If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed.

Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 14 on page 55.

Figure 14: Prepare Phone for Configuration (Try again) window

a. Power off your IP Deskphone and power it back on again.

14. As soon as the word Avaya appears on the IP Deskphone display screen, quickly press the following keys in order.

Note: The IP Deskphone can take up to 60 seconds for “Listening Mode” to appear in the display area.

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b. If the IP Deskphone displays Listening Mode, click Yes and go

to Step 15 on page 59. OR

If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed. Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone.

The Prepare Phone for Configuration window appears as shown in Figure 15 on page 56.

Figure 15: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Deskphone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server, so you can return to it after you complete this procedure.

Note: A password prompt dialog box appears; press Cancel. Wait until your IP Deskphone display completes the “Starting DHCP…” screen, then perform Step c again.

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For information about entering and editing text in the Local menu , see

“Configuring Local Menu options” on page 89.

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 17 on

page 58.

OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu, or you were not able to edit this field, click No.

The Prepare Phone f or Configuration (A lternate Provisioning Server) window appears. See Figure 16 on page 57.

Figure 16: Prepare Phone for Configuration (Alternate Provisioning Server) window

e. Press the Auto soft key on the IP Deskphone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

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f. Press the Config soft key on the IP Deskphone.

Navigate to the Provision: item.

Note: If you can locate the existing provisioning server address, write it down so you can revert to it after you co mplete this procedu re, then click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 17

on page 58. This is the IP Address of your PC running the Wizard

tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, either press the 1 key repeatedly or doublepress the asterisk (*) key.

Figure 17: Prepare Phone for Configuration (Input Provisioning Server IP address) window

OR If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions.

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Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 56.

g. To reset the IP Deskphone and begin the software update , pre ss

the Apply&Reset key on the IP Deskphone. The progress bar displays the percent complete of the software

transfer. h. Restart your IP Deskphone. i. Click Next. j. Go back to Step 12 on page 54 and repeat the steps.

15. When the Autodiscover Phone window appears, as shown in

Figure 18 on page 60, click Autodiscover Phone to discover

connected IP Deskphones. Note: Click Stop to stop the search.

The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.

If the search is not successful, do the following

• Ensure that the IP Deskphone continues to display

“Listening Mode: Listening…” during the Autodiscovery process. If your IP Deskphone does display this message, power down the IP Deskphone and repeat the steps, starting with Step 11 on page 54.

• Ensure that UDP Port 49000 is not currently blocked by

your PC firewall.

• Ensure that UDP Port 49000 is not already in use by

existing applications on your PC.

• Review the log.txt file for additional information.

Figure 18: Autodiscover Phone window

16. Click Next.

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If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 19 on page 61.

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Figure 19: Autodiscover Phone (more than one phone was discovered) window

a. Obtain the MAC address of the IP Deskphone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure 20

on page 62, click Configure phone to initiate the provisioning

session that configures the VPN feature on the IP Deskphone.

Figure 20: Configure phone window

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The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 21 on page

63.

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Figure 21: Confirmation & Finish window

19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Passwor d be fore

the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.

Key Generates

0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

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Key Generates

6 m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 * ., - + = ^ ; : ‘ \ “ * # { } | ( ) < > [ ] #

a. Look for the following information on the IP Deskphone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Deskphone handset and listen for a dial tone.

If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 45.

Configuring Telephone Options

Contrast adjustment

Volume adjustment

Language Date/Time

Call Indicator Light

Local Dialpad Tone

Change Feature Key Label

Set Info

Display diagnostics

Name Display Format

Headset Type

Ring Type Call Timer

Call Log Options

Diagnostics

Live Dialpad

Configuring Telephone Options

The Avaya 1150E IP Deskphone allows you to customize certain characteristics. Screen prompts take you step-by-step through procedures to keep you informed on the status of various settings.

The Avaya 1150E IP Deskphone Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone

Options menu offers the options shown in Figure 22 on page 65.

•The Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office) menus are listed when an Avaya 1150E IP Deskphone Class of Service is configured for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 190.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all Avaya 1150E IP Deskphone

phones. Consult your system administrator.

Figure 22: Telephone Options menu

Configuring Telephone Options

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 68

• “Adjusting the display screen contrast” on page 69

• “Selecting a language” on page 69

• “Selecting date and time format” on page 70

• “Accessing display diagnostics” on page 71

• “Choosing a local dialpad tone” on page 71

• “Viewing phone information” on page 72

• “Diagnostics” on page 73

• “Selecting a headset type” on page 73

• “Configuring call log options” on page 74

• “Choosing a ring type” on page 79

• “Enabling or disabling Call Timer” on page 80

• “Setting the call indicator light” on page 81

• “Changing feature key labels” on page 81

• “Configuring the name display format” on page 83

• “Configuring Live Dialpad” on page 84

To use the Telephone Options menu:

1. Press the Services key.

Configuring Telephone Options

 

2. Press the Up/Down navigation keys to

3. Press the Send/Enter key.

4. Press the Up/Down navigation keys

5. Press the Send/Enter key. The display

6. Choose one of the following:

scroll and highlight Telephone Options.

to scroll and highlight an option (for example, Language…).

provides information required to adjust your selection.

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

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 

Adjusting the volume

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment...

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

—Headset talk — Ringer — Headset listen —Buzzer

2. Press the Send/Enter key.

3. To increase or decrease the volume, do one of the following:

— Press the Down and Up context-

sensitive soft keys.

—Press the Up/Down navigation keys.

4. Choose one of the following: —Press the Select soft key to sav e the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

 

 

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

Note 1: If you have an Expansion Module for the Avaya 1150E IP Deskphone attached to your phone, adjusting the phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module.

Note 2: You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in the Telephone

Options menu.

To adjust the display screen contrast:

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Down and Up context-

sensitive soft keys.

—Press the Up/Down navigation keys.

2. Choose one of the following: —Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

Configuring Telephone Options

 

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locked. Contact your system administrator to unlock the password.

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select

Language.

To select a language:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

2. Choose one of the following: —Press the Select sof t key to save th e

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time fo rmat, press the

Services key, select Telephone Options, and select Date/Time…

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

Configuring Telephone Options

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

2. Choose one of the following: —Press the Select sof t key to save th e

format and return to the Telephone

Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the phone display screen and indicator lights.To access Display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To use Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Freque ncy (DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

 

1. Press the Up/Down navigation keys to

2. Choose one of the following:

Configuring Telephone Options

scroll and highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

—Press the Select sof t key to save th e

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing phone information

The Set Info option displays the following phone-specific information:

• IP address

• Hardware ID of the IP Deskphone

• Current firmware version To view phone information, press the Services key, select Telephone

Options, and select Set Info.

To view phone information:

1. Press the Up/Down navigation keys to scroll through the list to view phone information.

Configuring Telephone Options



2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

2. Press the Cancel soft key to return to the Telephone Options menu.

Selecting a headset type

You can configure your Avaya 1150E IP Deskphone to select a headset type:

•Plantronics

•GN Netcom

• Avaya handset

Configuring Telephone Options

 

To select a headset type, press the Services key, select Telephone

Options, and select Headset Type.

To select a headset type:

1. Press the Up/Down navigation keys to scroll and highlight Headset Type.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight a headset type.

4. Choose one of the following: —Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 74

• “Configuring New Call Indication” on page 76

• “Configuring Preferred Name Match” on page 77

• “Configuring Area Code Setup” on page 77

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only unanswered calls. The default configuration is Log all calls.

Configuring Telephone Options

 

To log only unanswered calls, press the Services key, select Telephone

Options, and select Call Log Options from the main menu.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

To log all incoming calls including calls while IP Deskphone is busy:

To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Options from the Telephone Options menu.

• Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

• Press the Select soft key.

• Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

• Choose one of the following:

• Press the Select soft key to save the configuration.

Configuring Telephone Options

 

• Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your Avaya 1150E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

4. Press the Send/Enter key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following: —Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

 

Configuring Preferred Name Match

You can configure your Avaya 1150E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the

Services key, select Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

Configuring Telephone Options

 

This reordering is also performed when you scroll through yo ur Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Send/Enter key.

5. Use the dialpad to enter the number at the prompt.

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

Configuring Telephone Options

 

To edit area code display:

1. Press the Up/Down navigation keys to

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to

4. Press the Send/Enter key.

scroll and highlight Area Code Setup.

scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3

5. Use the dialpad to edit the number.

6. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the phone ring tone. To choose a ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:









 

Configuring Telephone Options

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: —Press the Select sof t key to save th e

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer. When Call Timer is enabled, it is shown in the Date/Time

area of the display.

To enable or disable Call Timer:

1. Choose one of the following: — To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

Configuring Telephone Options

 

2. Choose one of the following: —Press the Select sof t key to save th e

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Setting the call indicator light

To select a headset type, press the Services key, select Telephone

Options, and select Call Indicator Light.

To turn the call indicator light on or off:

1. Press the Up/Down navigation keys to scroll and highlight Headset Type.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight a headset type.

4. Choose one of the following: —Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or

Configuring Telephone Options



 

individually). To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, th e password functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Send/Enter key.

2. Press the feature key that you are changing.

If you press a prime DN key, an

Note:

error message appears.

3. Enter the new information for the feature key label. To enter special characters, press the Up navigation key.

4. Choose one of the following: —Press the Select sof t key to save th e

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

1. Press the Send/Enter key.

2. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: When labels are changed to

default values, you cannot undo the change. The label configurations must be reentered.

Configuring the name display format

You can configure your Avaya 1150E IP Deskphone to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

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1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following: —Press the Select soft key to save th e

— Press the Cancel soft key to keep

Configuring Telephone Options

configuration.

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.first name, last name

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

To configure Live Dialpad:

1. Press the Up/Down navigation keys to scroll and highlight Live Dialpad.

Configuring Telephone Options

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2. Press the Send/Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight one of the following:

—On —Off (default)

—Press the Select soft key to save th e

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Using the Password Admin menu

The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection.

To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and highlight Password Admin.

3. Press the Send/Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down keys to scroll and highlight New Password.

6. Press the Send/Enter key.

7. Use the dialpad to enter the new password.

Configuring Telephone Options

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8. Press the Select soft key to accept the new password.

Note: If you are locked out o f your Avaya 1150E IP Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

4. Press the Send/Enter soft key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Enable Password Protection — Disable Password Protection

Configuring Telephone Options

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

6. Choose one of the following contextsensitive soft keys:

— Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Configuring Local Menu options

Note: Many of the options discussed in this section are for administrator use only; do not make any chan ge s un les s inst ru cte d by an administrator.

Your system administrator can establish a password for the Local Tools menu. In that case, a password prompt dialog box appears when you attempt to access the Local Tools menu. You must then type the correct password, using the dial pad, and press the Enter key to access the Local Tools menu.

Note: In case of an incorrect password, the Local Tools menu does not open. If this occurs, contact your system administrator.

Your Avaya 1150E IP Deskphone has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus:

• “1. Preferences submenu” on page 91

• “2. Local Diagnostics submenu” on page 112

• “3. Network Configuration menu” on page 114

• “4. Lock Menu” on page 116 If a menu entry has a number in front of it, you can select that entry by

pressing the associated key on the dialpad. For example, in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Deskphone varies depending on th e situation. The key functions in the menus are descr ibed in Table 5.

Table 5: Navigation key f unctions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up

Configuring Local Menu options

Table 5: Navigation key f unctions in menus (Part 2 of 2)

Key Function

Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Enter digits on the

Select the associated menu item

dialpad

Stop soft key Close the menu

The key functions in dialog boxes are described in Table 6.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

If you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit positio n. The navigation key functions in Edit mode are described in Table 7.

Table 7: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the list

Move the highlight down the list

Up arrow keys Move the highlight up list

Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete a character in the edit field Enter key Select the highlighted item in the

Exit edit mode box

Enter characters or digits on the dialpad

If you are using a USB mouse, right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 91

• “Changing 2. Language” on pag e 93

• “Changing 3. Headsets” on page 93

• “Configuring 4. Bluetooth” on page 100

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if th e phone is inactive.

Note: Changes you make to contrast in this men u ar e lost if the phone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.

Configuring Local Menu options



To adjust Contrast or Sleep settings, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and then press the 1 key on the dialpad to select

1. Display Settings.

To adjust Contrast or Sleep settings:

1. Press the Up/Down arrow keys to scroll up or down, and highlight one of the following:

— Contrast — Sleep

Sleep appears in the format xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Available values for Sleep are as follows: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Note: Extending the sleep time, or setting it to Never, reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

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

Changing 2. Language

Use the Preferences menu item to configure local preferences. Use the

Language... tool to select the language used on your phone.

Note: This language setting controls the language used in the local menus on your phone only. To select the lang uage used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus: press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and then press the 2 key on the dialpad to select

2. Language...

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll up or down, and highlight the desired language (for example, German [Deutsche]).

Changing 3. Headsets

Selecting Active Headset Device

2. Choose one of the following: —Press the Select sof t key to save th e

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

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

To select the Active Headset Device, press the Enter key. Press the Up/

Down navigation keys to select the desired headset.

To select the active headset device

1. Press the Up/Down navigation keys to scroll up or down, and highlight the

Headsets... menu.

2. Choose one of the following: —Press the Select s oft key to sa ve the

desired headset and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Note: You can select a headset, even if it is not connected to the IP Deskphone 1150E.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Enabling HID Commands

To enable HID Commands, press the Right/Left navigation key to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and then press the 3 key on the dialpad to select

3. Headsets...

To enable HID Commands:

1. Press the Up/Down navigation keys to scroll up or down, and highlight the

Headsets... menu.

Configuring Local Menu options

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

2. Select the Enable HID Commands checkbox.

3. Choose one of the following: —Press the Select sof t key to save th e

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Enabling USB Headset

The wireless USB headset support included in UNIStim firmware release

3.1 for IP Deskphones is the Jabra GN9330E USB4 and the Plantronics CS50-USB and CS60-USB. The Plantronics CS50-USB utilizes 900MHz wireless technology whereas the Plantronics CS60- USB and Jabra GN9330E USB utilize 1.9Mz DECT wireless technology. These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet. The actual distance allowed, before acceptable audio quality is threatened, is dependant on the operating environment.

Included in the support of the Jabra and Plantronics headsets is compliance to GN Netcom’s and Plantronic’s USB Human Interface Device (HID) respectively. Compliance to their HID allows the phone to recognize call controlling features from the headset, including off-hook (call answer/call initiate), on-hook (call release), mute, and volume control.

To enable USB headset

Configuring Local Menu options

1. Choose the Headset... option in the Preferences menu of the Avaya 1150E IP Deskphone. See the following figure.

Making a change in the Headsets... menu p age takes affect immediately, but only temporarily, depending on what further action is taken.

2. Press the Apply button to make the changes permanent.

3. Press Cancel button to discard any changes.

Configuring Local Menu options

4. Select the appropriate headset type in the Active Headset Device field from a list of Wired, USB, or Bluetooth as depicted in the following figure.

5. Select the Enable HID Commands check box to provide full HID for supported headsets.

6. Select the Headset type from the following list of headsets.

• DuraPlus-B (GN Netcom DuraPlus Binaural Headset)

• DuraPlus-M (GN Netcom DuraPlus Monaural Headset)

• GN2020 (GN Netcom GN2020 NC Monaural Headset)

• GN2100 (GN Netcom GN2100 Monaural Headset)

• GN2115 (GN Netcom GN2115 ST Binaural Headset)

• GN2117 (GN Netcom GN2117 ST Monaural Headset)

• GN2125 (GN Netcom GN2125 NC Binaural Headset)

• GN2220 (GN Netcom GN2220 NC Monaural Headset)

• GN2225 (GN Netcom GN2225 NC Binaural Headset)

• Avaya Mobile Kit

• Avaya Handset

Configuring Local Menu options

You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not.

Note: You can select the Headset Type only for the Avaya USB Headset Adapters. If the Avaya USB Headset Adapter is not detected, the Headset Type selection is disabled and cannot b e modified.

7. Select the Back Light check box to control the backlight on the

Avaya USB Headset Adapters. (This check box is selected by default.)

Note: If the Avaya USB Headset Adapter is not detected, this item is disabled and cannot be modified.

Limitations and Advisories

• USB headsets consume power from the USB port in order to oper ate. The USB port on the IP Deskphone imposes a limit of only 100mA.

The limit of 100mA is sufficient to power the Avaya USB Adapters but is not sufficient to power the wireless headsets from GN Netcom and Plantronics. Also 100mA is not sufficient to power the Algo 4900 USB ATA.

• USB Audio support does not include stereo audio.

Configuring Local Menu options

• Changes have occurred regarding the provisioning of Bluetooth on the IP Deskphone 1150E. With UNIStim 3.1, the Bluetooth Setup page no longer provides the option to select Bluetooth headset as th is choice is moved to the Headsets menu.

• Users of USB Audio, when connected to a BCM system, may experience constant beeping from the wireless headsets, if the user inadvertently hits a call control keys in error.

• For the Avaya USB Adapters, the firmware of this device must be V2.0.32 or later.

• For the Algo 4900 USB ATA, the firmware of this device must be v1.00.32 or later.

• The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub.

• The Plantronics CS50-USB and CS60-USB must be AC-powered before connecting them to the phone.

• For the Plantronics CS50-USB and CS60-USB, ensure that the headset base is in ready mode (that is, the green LED on the right hand side of the headset cradle is solid) before using the headset.

• For the Plantronics CS50-USB and CS60-USB to go off hook, press the On Hook/Off Hook button for 3 seconds.

• At the time of this writing, GN Netcom produces four models of the Jabra GN9300 series headsets: Jabra GN9330, Jabra GN 9330E, Jabra GN 9350, and Jabra GN9350E. The USB Audio feature in the IP Deskphones only supports the Jabra GN9330E and Jabra GN9350E connected via USB.

• For the GN Netcom 9300 series, occasionally a single ring is lost between the phone and the headset but is recovered at the next ring.

• For the GN Netcom 9300 series, occasionally a drop in audio quality may be experienced when a 3-way conference is established.

Avaya Mobile Headset Adapter properties

You can use the Avaya Mobile Headset Adapter to answer calls whenever the Avaya 1150E IP Deskphone is running.

To access the Avaya Mobile Headset Adapter (MHA) properties, press the Services key twice to open the Local Tools menu, press the 1 key on

Configuring Local Menu options

the dialpad to select 1. Preferences, and then press the 3 key on the dialpad to select 3. Headsets...

Note: The Headset type and Backlight options are only available when MHA is attached.

Table 7 describes the features of the Avaya Mobile Headset Adapter.

Table 8: Avaya Mobile Headset Adaptor elements and functions

Key Function

Answer key Press to answer an incoming

call. If there is no incoming call, the

Avaya 1140E IP Deskphone selects a line and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without transmitting.

Press the Mute key again to return to two-way conversation.

Volume key Use the Volume buttons to

increase or decrease the volume of the headset.

Backlight The backlight illuminates when

you connect your headset to the Avaya 1150E IP Deskphone.

Configuring 4. Bluetooth

Your Avaya 1150E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double press

100

Avaya 1150E User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

About the Avaya 1150E IP Deskphone

Basic features

Telephone controls

Telephone display

License notification

Call features and Flexible Feature Codes

Audio and text message broadcast

WML Browser support

Security features

Using encrypted calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the USB keyboard

Entering text using the telephone dialpad

Editing text using the context-sensitive soft keys

Connecting the components

Before you begin

Connecting the components of the phone

Virtual Private Network

Before you begin

Connecting your IP Deskphone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing a local dialpad tone

Viewing phone information

Diagnostics

Selecting a headset type

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Setting the call indicator light

Changing feature key labels

Configuring the name display format

To configure name display format:

Configuring Live Dialpad

Using the Password Admin menu

Configuring Local Menu options

1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Changing 3. Headsets

Configuring 4. Bluetooth