Avaya 1140E SIP User Guide
Avaya 1140E IP Deskphone
with SIP Software User
Guide
SIP Software Release 4.3
Document Status: Standard
Document Version: 08.04
Part Code: NN43113-101
Date: March 2012
© 2012 Avaya Inc. All Rights Reserved.
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Revision history
March 2012
Standard 08.04.This document is up-issued to reflect changes in
the User Profile information.
February 2012
Standard 08.03. This document is up-issued to include
information about Busy Lamp Field.
February 2012
Standard 08.02. This document is up-issued for changes in
technical content.
December 2011
Standard 08.01. This document is up-issued to support SIP
Software Release 4.3.
Revision history
May 2011
Stan dard 07.04. This docum ent is up-issued to reflect chang es in
global power supply information.
November 2010
Standard 07.03. This document is up-issued to support SIP
Software Release 4.0 with updated regulatory information.
November 2010
Standard 07.02. This document is up-issued with updated
graphics.
October 2010
Standard 07.01. This document is up-issued to support SIP
Software Release 4.0.
3
Revision history
September 2010
Standard 06.02. This document is up-issued to include
information about the Multi-Level Precedence and Preemption
service.
August 2010
Standard 06.01. This document is up-issued to support SIP
Software Release 3.2.
March 2010
Standard 05.01. This document is up-issued to support SIP
Software for Release 3.0.
July 2009
Standard 04.01. This document is up-issued to support SIP
Firmware for IP Phone 1140E Release 2.2.
September 2008
Standard 03.09. This document is up-issued to support
corrections to graphics and technical information.
June 2008
Standard 03.08. This document is up-issued to support SIP
Firmware for IP Phone 1140E Release 2.0
July 2007
Standard 02.03. This document is up-issued to support SIP
Firmware for IP Phone 1140E Maintenance Release 1.1.
January 2007
Standard 01.02
4
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Avaya 1140E IP Deskphone display . . . . . . . . . . . . . . . . . . . 22
Cleaning the IP Deskphone LCD display screen . . . . . . . 23
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Idle display screen after dial pad input . . . . . . . . . . . . . . 30
In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 32
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Available Avaya 1140E IP Deskphone
call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Contents
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 47
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 50
Using your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 54
Connecting the AC power adapter (optional) . . . . . . . . . . 55
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 57
Selecting the headset tuning parameter . . . . . . . . . . . . . 57
Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 58
5
Contents
Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 59
Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 59
Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Entering text using the IP Deskphone dialpad . . . . . . . . . 62
Enabling and disabling the # Ends Dialing feature . . . . . . 64
Configuring the dialpad to alphanumeric dialing . . . . . . . 66
Entering text using the USB keyboard . . . . . . . . . . . . . . . 67
Accessing the IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 69
Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Password protection for domains . . . . . . . . . . . . . . . . . . . 72
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Logging on to your Avaya 1140E IP Deskphone . . . . . . . 73
Configuring the duration of the login . . . . . . . . . . . . . . . . 77
Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 78
Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 78
Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 78
Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Overwriting your personal Address Book . . . . . . . . . . . . . 81
Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 82
Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 83
Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Configuring the Avaya 1140E IP Deskphone . . . . . . . . . . . 87
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 87
Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 88
6
Contents
Configuring the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 90
Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 93
Adjusting the volume of the Handset, headset,
and Handsfree mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adjusting the paging ring volume . . . . . . . . . . . . . . . . . . . 98
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Selecting the date and time format . . . . . . . . . . . . . . . . . . . . 100
USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 109
Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Avaya USB headset adapter with HID . . . . . . . . . . . . . . 112
Third–party USB headsets with HID . . . . . . . . . . . . . . . 116
Analog Terminator Adapter for analog
(500/2500-type) telephone or fax machine . . . . . . . . . . 121
Configuring Bluetooth wireless technology headset . . . . . . . 124
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 136
Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 138
Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 139
Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
7
Contents
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 148
Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 149
Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Creating a new Call Decline Reason . . . . . . . . . . . . . . . 153
Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 154
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 160
Adding a contact to your Address Book . . . . . . . . . . . . . . . . 162
Editing a contact in your Address Book . . . . . . . . . . . . . . . . 163
Copying information to the Address Book . . . . . . . . . . . . . . 167
Searching for a contact in the Address Book . . . . . . . . . . . . 169
Using the Search feature in the Address Book . . . . . . . 170
Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Managing calls in the Call Inbox while not on a call . . . . 178
Viewing the details of a call in the Call Inbox . . . . . . . . . 181
Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 183
Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 185
Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 187
8
Contents
Accessing the calls in your Call Inbox during a call . . . . 188
Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Managing calls in the Call Outbox while not on a call . . 190
Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 191
Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 192
Viewing the details of a call in the Call Outbox . . . . . . . 193
Accessing the calls in your Call Outbox during a call . . . 194
Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 196
Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 196
Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 198
Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 198
Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 199
Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 201
Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 202
Viewing the content of an Instant Message . . . . . . . . . . . . . 204
Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 204
Initiating a call from an Instant Message . . . . . . . . . . . . 205
Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 206
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Initiating a call using the active call
context-sensitive soft key menu . . . . . . . . . . . . . . . . . . . 209
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 221
Ad hoc conferencing when connecting to the Call Server . . 222
9
Contents
Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 231
Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 234
Editing information of a friend . . . . . . . . . . . . . . . . . . . . 237
Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Remove a programmed feature key . . . . . . . . . . . . . . . . 255
Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 257
Creating a feature key using the Copy key . . . . . . . . . . 262
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 268
10
Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 269
Adding a new Presence state message . . . . . . . . . . . . . 272
Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 273
Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 276
Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 278
PC Client softphone interworking with the
IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Automatic remote firmware updates . . . . . . . . . . . . . . . . . . . 281
Busy lamp field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Contents
Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 287
Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 288
Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 289
Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Per-account call notification options . . . . . . . . . . . . . . . . 295
IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Remembering settings after logout . . . . . . . . . . . . . . . . 296
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
11
Contents
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 305
Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 310
Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 318
Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 318
Customizable Banner for login . . . . . . . . . . . . . . . . . . . . . . . 320
Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 321
Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 330
12
Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 331
Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
USB Flash memory device support . . . . . . . . . . . . . . . . . . . 343
Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 354
Multi-Level Precedence and Preemption . . . . . . . . . . . . . 357
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Other MLPP service features . . . . . . . . . . . . . . . . . . . . . 358
Making a call with MLPP . . . . . . . . . . . . . . . . . . . . . . . . . . . 359
Contents
Making an MLPP call by going off-hook . . . . . . . . . . . . . 359
Making an MLPP call using Inbox/Outbox, Address Book, and
Friends List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
Making an MLPP call from a received Instant Message 364
Making a call by using a programmed speed dial key . . 366
Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 367
Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 368
Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369
Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370
Call Origination Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
Re-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Feature interactions with MLPP . . . . . . . . . . . . . . . . . . . . . . 378
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0
(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
13
Contents
14
Welcome
User-defined
feature keys
Context-sensitive
Feature Key
soft keys
Line 1 (Reserved)
Welcome
Your Avaya 1140E IP Deskphone brings voice and data to your desktop.
The IP Deskphone connects directly to a Local Area Net wor k (L AN)
through an Ethernet connection. The SIP IP Deskphone communicates
using Session Initiated Protocol (SIP) after the firmware (FW) is upgraded
to a SIP-enabled version.
In this guide, user-defined feature key labels appear beside the keys and
context-sensitive soft keys labels appear directly above the keys. Figure 1
shows the user-defined feature keys and context-sensitive soft keys.
Figure 1: User-defined feature keys and context-sensitive soft
keys
Basic features
Your Avaya 1140E IP Deskphone supports the following features:
• six user-defined feature keys with labels and indi cato rs
Note: The IP Deskphone designates Key 1 as Feature Key 1 and
reserves it as the line key for the IP Deskphone.
• four context-sensitive soft keys
15
Welcome
• graphical, high-resolution LCD display, backlit, with adjustable
contrast
• high-quality speaker IP Deskphone
• volume control keys for adjusting the ringer, speaker, handset, and
headset volume
• six specialized feature keys:
—Quit
— Directory
— Inbox
— Outbox
— Services
—Copy
• six call-processing fixed keys:
—Mute
— Handsfree
— Goodbye
— Instant Message Log
— Headset
—Hold
• gigabit Ethernet ports
• built-in gigabit Ethernet switch for shared PC access
• headset jack with an On/Off key
• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are suppor ted,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
• automatic Dynamic Host Configuration Protocol (DHCP) network
configuration
• hearing aid compatibility
• Wireless headset support using Bluetooth® wireless technology,
compatible up to Bluetooth 2.1
16
Note: Backward compatible for Bluetooth 1.2 headsets. Simple
Secure Pairing is supported with Bluetooth 2.1 compliant headsets.
• intercom/paging support
• secure digits when accessing voice mail during a call
• logging off the IP Deskphone without entering a password
• dialing a call from the Inbox
• the capacity to attach up to three Expansion Modules for
IP Deskphones 1100 Series, adding up to 54 programmable feature
keys
IP Deskphone controls
Figure 2 shows the Avaya 1140E IP Deskphone.
Figure 2: Avaya 1140E IP Deskphone
Welcome
17
Welcome
This section describes the controls on your IP Deskphone. Your IP
Deskphone can have fixed keys with icons or with labels. This document
presents both versions of the fixed key.
The keys on either side of the LCD display
area are User-defined feature keys, with
labels on the LCD. The system administrator
can reserve some keys for specific functions
during tasks and for advanced configuration.
You can define these keys for specific
functions, such as Call Forward.
Note: The key on the lower right is
reserved as your default line key.
Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.
18
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The
Mute key applies to handsfree, handset, and
headset microphones.
Note: When you enable mute, a red
LED on the Mute key remains lit.
Welcome
Press the Handsfree key to activate the
built-in speaker and microphone of the IP
Deskphone.
Note: The Handsfree LED indicator on
the Handsfree key lights to indicate
when handsfree is active.
Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. For more
information, see “Navigation keys” on
page 41.
Use the Enter key, at the center of the
Navigation Key Cluster, to select menu
items or to confirm changes.
Note: The Enter key has the same
function as the context-sensitive soft
keys Select and Set.
Press the Goodbye/Release key to
terminate an active call. When multiple calls
are active, press the Goodbye/Release key
to end the highlighted call.
Use the Goodbye/Release to close menu
navigation or cancel user tasks.
Press the Expand key to access the Instant
Messaging Log.
19
Welcome
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
Note: The headset LED indicator on the
Headset key lights to indicate that the
headset is in use.
Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.
You can have several calls in a hold state.
Use the Dialpad to enter numbers and text.
To navigate to an item in a menu, press the
corresponding number on the dialpad to
activate the item or continue navigate the list
of items.
20
When you receive a voice message, the red
Visual Alerter/Message Waiting Indicator
lights. Also, when the ringer sounds, this
indicator flashes.
When you receive an instant message (IM),
the blue Visual Alerter/Feature Status
Indicator lights.
Press the Copy key to copy contact
information from one source such as the
Address Book to a destination such as a
feature key.
Welcome
Press the Services key to access the
following features:
1. Search—search in the local directory
(personal Address Book) and the global
directory (network Address Book for
names and phone numbers)
2. Login—log in to your IP Deskphone only
when the call server supports multiple
user logins.
3. Logout—log out of your IP Deskphone.
4. Check For Updates—check for the latest
software update for the
IP Deskphone.Retrieve Parked Call
(This feature is not available on all call
servers.)
5. Reset Phone—reset your IP Deskphone.
6. File Manager—manage the
IP Deskphone file system and USB
Devices attached to the IP Deskphone.
7. Logging System—enable or disable the
logging process.
8. Phone Information—view informat ion
about the hardware and software on
your IP Deskphone, including user and
location information.
Press the Services key twice quickly to
access the Network menu.
Press the Quit key to cancel the current
operation or to exit the menu.
Note: Pressing the Quit key does not
affect the status of active calls.
21
Welcome
Press the Inbox key to access your call
inbox.
The call inbox stores all incoming calls on an
active IP Deskphone.
Note: This key does not function to
send Instant Messages.
Press the Outbox key to view a record of all
outgoing calls.
Note: This key does not function as a
shift key.
Press the Directory key to access the
Address Book and the Friends list.
Note: You can access the Address
Book while on a call and start a new call
with a highlighted contact.
Avaya 1140E IP Deskphone display
Your IP Deskphone has three display areas:
• The upper display area provides line and feature key status.
• The middle display area contains single-line information for items
such as caller number, caller name, menu items, feature prompt
strings, user-entered digits, date and time information, and phone
information.
• The lower display area provides context-sensitive soft key label
information.
22
Welcome
Upper display area
User-defined
feature key labels
Middle display area
Date/Time display
Call party information
Menu information
Directories information
Lower Display Area
Context-sensitive key
labels
Figure 3: IP Deskphone LCD screen
Cleaning the IP Deskphone LCD display screen
To clean the LCD display screen, gently wipe with a soft, dry cloth.
CAUTION
Do not use any liquids or powders on the
IP Deskphone. Using anything other than
a soft, dry cloth can contaminate
IP Deskphone components and cause
premature failure.
Context-sensitive soft keys
Your IP Deskphone has four context-sensitive soft keys beneath the LCD
screen. The context-sensitive soft keys access different featur es and
menus depending on the state of the IP Deskphone and the menu yo u
access.
Figure 4 on page 24 shows the context-sensitive soft keys while the IP
Deskphone is in the idle state.
23
Welcome
Figure 4: Context-sensitive soft keys when the IP Deskphone
is in the idle state
Table 1 on page 24 lists the context-sensitive soft keys that you can use
to access menu items.
Table 1: Menu items accessed through context-sensitive soft
keys (Part 1 of 7)
Item Function
Redial or NewCall
24
Press the Redial context-sensitive
soft key to redial the last dialed number.
If there is no stored redial number, the
NewCall context-sensitive soft key
appears and has the same effect as
pressing the primary user line key
(dial prompt).
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 2 of 7)
Item Function
Press the abc context-sensitive soft
abc or 123
key to toggle between alpha and
numeric input modes.
• To type letters, the abc contextsensitive soft key must be
displayed.
• To type numbers, press the abc
context-sensitive soft key to
display the 123 context-sensitive
soft key on the menu list.
Msgs
Press the Msgs context-sensitive soft
key to access the following features:
1. Voice Mail—use to call your Voice
Mail number.
2. Instant Messaging—use to
access the Instant Messaging
Inbox/Outbox.
3. Missed Call Notification—use to
access your Missed Call details.
25
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 3 of 7)
Item Function
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).
When you press the More… contextsensitive soft key, a different selection
of context-sensitive soft keys
appears.
• If you press the More… contextsensitive soft key once from the
first menu list, you access the
following context-sensitive soft
keys:
[CallFwd] [DND] [Retrve] [More…]
• If you press the More… contextsensitive soft key from the first
menu list twice, you access the
following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
• If you press the More… contextsensitive soft key from the first
menu list three times, you return
to the first menu list with the
following context-sensitive soft
keys.
[Redial] [abc] [Msgs] [More…]
When you press the More… context-sensitive soft key for the first
time, the following context-sensitive soft keys appear on the menu
list.
26
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 4 of 7)
Item Function
Press the CallFwd context-sensitive
CallFwd
soft key to forward all calls to a
specified address.
DND Press the DND context-sensitive soft
key to block all calls.
Retrve Press the Retrve context-sensitive
soft key to retrieve parked calls (local
and server calls only).
More… Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[ScrnSvr] [Presnce] [Prefs]
[More…]
When you press the More… context-sensit ive soft key for the second
time, the following context-sensitive soft keys appear on the menu
list.
ScrnSvr Press the ScrnSvr context-sensitive
soft key to activate the screensaver
(only if the screensaver feature is
enabled).
27
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 5 of 7)
Item Function
Presnce Press the Presnce context-sensitive
soft key to configure the presence
status for your IP Deskphone.
Prefs Press the Prefs context-sensitive soft
key to display the Preferences menu.
The menu items include the following:
1. Display—use to adjust the display
settings of the LCD screen.
2. Audio—use to adjust tones and
volume settings, access the
Codecs menu to configure a USB
headset.
28
3. Feature Options—use to
configure the following:
— Feature keys
— Call Decline Reasons
— Call Ignore Action
— Call Subject
— Call Fwd Notification
— Missed Call Notification.
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 6 of 7)
Item Function
Prefs 4. Language—use to change the
interface language.
5. Misc Options—use to access the
following options:
— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— # Ends Dialing
— Hold Mode: Private
—Time
6. Network—use to access the
following:
—Server Settings
— Device Settings
— Diagnostics
— Disable screensaver
— Licensing
— Lock
7. USB Locks—use to lock or unlock
the following USB devices:
— USB Mouse
— USB Keyboard
— USB Headset
— USB flash drive
29
Welcome
Table 1: Menu items accessed through context-sensitive soft
keys (Part 7 of 7)
Item Function
Prefs 8. User Settings - use to modify the
following:
— Call Settings
— IM Settings
— Voice Mail Settings
— Change Location
More… Press the More... context-sensitive
soft key to return to the first menu list
of context-sensitive soft keys.
The next available menu list contains
the following context-sensitive soft
keys:
[Redial] [abc] [Msgs] [More...]
Idle display screen after dial pad input
After you enter information using the dial pad (there is no dial tone or
preceding line selection), the context-sensitive soft keys displayed on the
idle screen appear as shown in Figure 7 on page 45.
Figure 5: Idle display screen after dial pad input
30
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