Avaya 1140E User Manual

Avaya 1140E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.01 Part Code: NN43113-106

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Link disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY A VAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTW ARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLI C A BLE AVAYA AFFILI AT E ("AVAYA").

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 06.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Stan dard 05.02. This document is up-i ssued to reflect changes in technical content for Call Log Options, and to add Record on Demand content.

June 2010

Standard 05.01. This document is up-issued to support Communication Server 1000 Release 7.0 for UNIStim 4.0.

January 2010

Standard 04.02. This document is up-issued to support Communication Server 1000 Release 6.0 for UNIStim 4.0.

Revision history

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.

June 2009

Standard 03.02. This document is up-issued to support Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Communications Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.05. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in section Enabling USB Headset.

December 2008

Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call.

April 2008

Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0. This document reflects the new document number.

November 2006

Stan dard 5.00. This do cument is up-issue d to reflect an upda te to Regulatory information.

June 2006

Standard 4.00. This document is issued to support Communication Server 1000 Release 4.5 software. Added support for new security features.

February 2006

Standard 3.00. This document is issued to support Communication Server 1000 Release 4.5 software.

January 2006

Standard 2.00. This document is issued to support Communication Server 1000 Release 4.5 software.

November 2005

Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software.

Revision history

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting technical documentation . . . . . . . . . . . . . . . . . . . 15

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting help from a distributor or reseller . . . . . . . . . . . . . 15

Getting Help from the Avaya Web site . . . . . . . . . . . . . . . 15

About the Avaya 1140E IP Deskphone . . . . . . . . . . . . . . . . 17

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 29

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 29

Contents

WML Browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Managing your Station Control Password (SCPW) . . . . . 34

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Entering text using the IP Deskphone dial pad . . . . . . . . . . . . 37

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 38

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 40

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting the components of the phone . . . . . . . . . . . . . . . 41

Replacing your narrowband handset with a wideband handset . . 46

Contents

Replacing your narrowband headset with a wideband headset . . 46

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 49

QoS configuration recommendations . . . . . . . . . . . . . . . . 51

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 67

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 68

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 70

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 72

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 73

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 73

Viewing IP Deskphone information . . . . . . . . . . . . . . . . . 74

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 76

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 82

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 82

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 83

Configuring the name display format . . . . . . . . . . . . . . . . 85

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 86

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 87

Configuring Normal mode indication . . . . . . . . . . . . . . . . 87

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 89

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 91

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Contents

Configuring 4. Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . 100

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . 112

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . 112

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . 113

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . 113

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . 113

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . 114

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . 114

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . 114

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . 121

Making a call using the Corporate Directory . . . . . . . . . 121

Making a call using the Personal Directory . . . . . . . . . . 122

Making a call using the Callers List . . . . . . . . . . . . . . . . 123

Making a call using the Redial List . . . . . . . . . . . . . . . . . 124

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Contents

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 135

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 139

Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 146

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 147

Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 149

Talking with more than one person . . . . . . . . . . . . . . . . . 151

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 151

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 153

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Contents

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 157

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Using the Buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Using Call Page Connect to make an announcement . . . . . 160

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 161

Charging a call or charging a forced call . . . . . . . . . . . . . . . 162

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using Forced Camp-on feature . . . . . . . . . . . . . . . . . . . . . . 166

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 172

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 172

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 180

Using Virtual Office on your Remote IP Deskphone . . . 181

Using Virtual Office on your Office IP Deskphone . . . . . 184

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 185

Emergency calls on your Remote IP Deskphone . . . . . . 185

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 185

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 186

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 188

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 189

Contents

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 189

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 190

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 191

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 191

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 193

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Accessing External Server Applications . . . . . . . . . . . . . 198

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 198

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Flexible Feature Codes (FFCs) . . . . . . . . . . . . . . . . . . . . . 201

Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Services and Telephone Options menus . . . . . . . . . . . . . . . 205

Regulatory and safety information . . . . . . . . . . . . . . . . . . 207

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 213

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Contents

Customer Service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 15

• “Getting product training” on page 15

• “Getting help from a distributor or reseller” on page 15

• “Getting Help from the Avaya Web site” on page 1 5

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting Help from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

Customer Service

About the Avaya 1140E IP Deskphone

Your Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows self-labeled line/programmable feature keys and context-sensitive soft keys.

Figure 1: Self-labeled line/programmable feature keys and context-sensitive soft keys

Basic features

Your Avaya 1140E IP Deskphone supports the following features:

• six self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

About the Avaya 1140E IP Deskphone

For information about context-sensitive soft keys, see Avaya Features and Services Fundamentals (NN43001-106).

Note: Some Avaya 1140E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, wireless headset, or an audio device. The USB audio devices include the Avaya Enhanced USB Headset Adapter, the Avaya Mobile USB Headset Adapter, the Algo 4900 USB Analog Terminal Adapter (ATA), and wireless headsets from GN Netcom and Plantronics. Powered downstream

About the Avaya 1140E IP Deskphone

1.1-compliant USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2 wireless technology compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2).

• Accessory Expansion Module port to connect the Avaya 1100 Series Expansion Module

For information about using the Expansion Module, see the Avaya 1100 Series Expansion Module User Guide (NN43130-101).

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset.

• supports wideband audio using the internal speakerphone

• supports the ability to deliver text messages to the display and audio messages to the speaker (see “Using Hospitality features” on

page 191)

• supports the WML Browser (see “WML Browser support” on page 30)

About the Avaya 1140E IP Deskphone

Telephone controls

Figure 2 shows the Avaya 1140E IP Deskphone.

Figure 2: Avaya 1140E IP Deskphone

This section describes the controls on your Avaya 1140E IP Deskphone. In some geographic regions, the Avaya 1140E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Fwd

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

About the Avaya 1140E IP Deskphone

Fwd

More..

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When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

(Volume +)

(Volume -)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

About the Avaya 1140E IP Deskphone

Your Mute key functionality is enabled or disabled by your system administrator.

(Mute)

Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree.

(Handsfree)

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

About the Avaya 1140E IP Deskphone

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

Use the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select soft key.

(Hold)

(Expand)

(Headset)

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Headset key, lights to indicate that the

headset is in use.

About the Avaya 1140E IP Deskphone

Press the Headset key twice to open the Bluetooth Setup menu.

(Headset)

If Bluetooth wireless technology is not enabled on your phone, this menu is not

(Headset)

available.

Use the Goodbye key to terminate an active call.

(Goodbye)

When a message is waiting, the red Visual

Alerter/Message Waiting indicator lights.

Also, when the ringer sounds, this indicator flashes.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

(Copy)

(Quit)

When your Avaya 1140E IP Deskphone firmware is being updated, the blue Feature

Status Lamp indicator flashes.

To find out if additional features are supported for this lamp, contact your administrator.

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

(Shift/Outbox)

(Msg/Inbox)

(Directory)

About the Avaya 1140E IP Deskphone

Press the Shift/Outbox key to toggle between two feature key pages and to access an additional six lines/features.

This function is not available on all phones; consult your system administrator.

Press the Message/Inbox key to access your voice mailbox.

This function is not available on all phones; consult your system administrator.

Press the Directory key to access directory services.

About the Avaya 1140E IP Deskphone

Press the Services key and use the

(Services)

navigation keys to access the following items:

• Telephone Options: — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

— Caller ID display order — Normal mode indication

(Services)

(continued)

About the Avaya 1140E IP Deskphone

• Password Admin: — Station Control Password The Password Admin menu is not

available on all Avaya 1140E IP Deskphone phones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

(Services)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu If you attempt to access the Local Tools

menu and a dialog box appears prompting you for a password, contact your system administrator. Your system administrator can establish a password for the Local Tools menu.

About the Avaya 1140E IP Deskphone

Telephone display

Your Avaya 1140E IP Deskphone has three display areas:

• The upper display area provides labels for the six self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt strings, user-entered digits, date and time information, and IP Deskphone information.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: Avaya 1140E IP Deskphone LCD screen

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision

About the Avaya 1140E IP Deskphone

the phone. For information about provisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Audio and text message broadcast

The Avaya 1140 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news, meeting reminders, and weather bulletins. The message can be preceded by an audio alert (a series of beeps).

The Avaya 1140 IP Deskphone supports the following special messages:

• text: a single line of text displays. If the message is too long for the display , the message is truncated, you see an ellip sis and you cannot see the rest of the message.

• display: content in the form of a WML web page is displayed on a WML browser on the IP deskphone

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

About the Avaya 1140E IP Deskphone

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

WML Browser support

The Avaya 1140 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.

One or more tones may precede content displayed in the WML Browser. There are two modes of content display: normal and barge. Normal

display of content occurs if you are not actively using th e phon e ; ba rg e display of content occurs at any time.

You configure your IP Deskphone to support the WML Browser, including configuring a WML home page. For more information, see “3. Network

Configuration menu” on page 114. Your administrator may have already

configured the browser for you. When you access a WML page (called a deck) using the browser, the

pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck. After a card loads, it can cause a timer to be activated. When this timer expires, the action defined on the card occurs.

When a card is active, but you have not done anything on the card for a configurable amount of time, an inactivity page can display, if configured.

If you have a keyboard and mouse attached to your IP Deskphone, you can use the mouse and keyboard on the WML pa ge . Use the mous e to navigate on the page, and to select or activate items. Use the keyboard to navigate and input text.

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