Avaya 1120E SIP User Guide

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Avaya 1120E IP Deskphone with SIP Software User Guide

SIP Software Release 4.0

Document Status: Standard Document Version: 07.04 Part Code: NN43112-101

Date: May 2011

Notices

While reasonable efforts have been made to ensure that the information in this docum ent is complete and accurate at the time of printing, Avaya assumes no liability for any errors. A vaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

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THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

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For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

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Revision history

May 2011

Standard 07.04. This document is up-issued to relect changes in global power supply information.

November 2010

Standard 07.03. This document is up-issued to support SIP Software Release 4.0 with updated regulatory information.

November 2010

Standard 07.02. This document is up-issued with updated graphics.

October 2010

Standard 07.01. This document is up-issued to support SIP Software Release 4.0.

Revision history

September 2010

Standard 06.02. This document is up-issued to include the MultiLevel Precedence and Preemption service.

August 2010

Standard 06.01. This document is up-issued to support SIP Software Release 3.2.

March 2010

Standard 04.01. This document is up-issued to support SIP software Release 3.0.

September 2008

Standard 03.05. This document is up issued to support corrections to graphics and technical information.

Revision history

June 2008

Standard 03.04. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 2.0.

July 2007

Standard 02.06. This document is up issued to support SIP Firmware for IP Phone 1120E Maintenance Release 1.1.

January 2007

Standard 01.02

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 17

Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 23

Cleaning the Avaya 1120E IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Idle display screen after dial pad input . . . . . . . . . . . . . . 30

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 31

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 43

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Contents

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 46

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 49

Using your Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . 50

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 53

Connecting the AC power adapter (optional) . . . . . . . . . . 54

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 56

Selecting the headset tuning parameter . . . . . . . . . . . . . 56

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 57

Contents

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 58

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 58

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Entering text using the IP Deskphone dialpad . . . . . . . . . 61

Enabling and disabling the # Ends Dialing feature . . . . . . 63

Configuring the dialpad to alphanumeric dialing . . . . . . . 65

Entering text using the USB keyboard . . . . . . . . . . . . . . . 66

Accessing the Avaya 1120E IP Deskphone . . . . . . . . . . . 68

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Password protection for domains . . . . . . . . . . . . . . . . . . . 71

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Logging on to your Avaya 1120E IP Deskphone . . . . . . . 72

Configuring the duration of the login . . . . . . . . . . . . . . . . 76

Logging on multiple user accounts . . . . . . . . . . . . . . . . . . 77

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 77

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 78

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Overwriting your personal Address Book . . . . . . . . . . . . . 81

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 82

Logging off multiple user accounts . . . . . . . . . . . . . . . . . . 82

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Location information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Configuring the Avaya 1120E IP Deskphone . . . . . . . . . . . 86

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 86

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 87

Contents

Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 88

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 89

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 92

Adjusting the volume of the Handset,

Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 94

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 98

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . 106

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Avaya USB headset adapter with HID . . . . . . . . . . . . . . 108

Third–party USB headsets with HID . . . . . . . . . . . . . . . 112

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine . . . . . . . . . . 117

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 122

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 124

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 124

Using Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Managing Call Subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Adding a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Deleting a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Editing a Call Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

Redirecting an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 134

Declining an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Creating a new Call Decline Reason . . . . . . . . . . . . . . . 138

Managing Call Decline Reasons . . . . . . . . . . . . . . . . . . 139

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 146

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 148

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 149

Copying information to the Address Book . . . . . . . . . . . . . . 153

Searching for a contact in the Address Book . . . . . . . . . . . . 155

Using the Search feature in the Address Book . . . . . . . 156

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using Global Search . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Managing calls in the Call Inbox while not on a call . . . . 164

Viewing the details of a call in the Call Inbox . . . . . . . . . 167

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 169

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 171

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 172

Accessing the calls in your Call Inbox during a call . . . . 173

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Contents

Managing calls in the Call Outbox while not on a call . . 175

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 176

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 177

Viewing the details of a call in the Call Outbox . . . . . . . 178

Accessing the calls in your Call Outbox during a call . . . 179

Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . 181

Configuring IM automatic pop-up . . . . . . . . . . . . . . . . . . 181

Configuring Instant Messaging pop-ups . . . . . . . . . . . . . 182

Configuring IM audible alert . . . . . . . . . . . . . . . . . . . . . . 183

Composing an Instant Message . . . . . . . . . . . . . . . . . . . . . . 184

Instant Message Inbox/Outbox . . . . . . . . . . . . . . . . . . . . . . . 185

Accessing Instant Messages . . . . . . . . . . . . . . . . . . . . . 186

Viewing the content of an Instant Message . . . . . . . . . . . . . 188

Replying to an Instant Message . . . . . . . . . . . . . . . . . . . 188

Initiating a call from an Instant Message . . . . . . . . . . . . 189

Deleting an Instant Message . . . . . . . . . . . . . . . . . . . . . 190

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Initiating a call using the active

call context-sensitive soft key menu . . . . . . . . . . . . . . . . 193

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Placing a call On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Using 3-way calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Configuring a conference call . . . . . . . . . . . . . . . . . . . . . . . . 204

Ad hoc conferencing when connecting to the Call Server . . 205

Edit Domain page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Using the Park Call feature . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Contents

Using Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 214

Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Using the Friends feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Accessing your Friends list . . . . . . . . . . . . . . . . . . . . . . 218

Editing information of a friend . . . . . . . . . . . . . . . . . . . . 221

Feature keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Feature key programming . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Remove a programmed feature key . . . . . . . . . . . . . . . . 239

Feature key autoprogramming . . . . . . . . . . . . . . . . . . . . . . . 241

Creating a feature key using the Copy key . . . . . . . . . . 246

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Configuring a Presence state . . . . . . . . . . . . . . . . . . . . . . . . 253

Adding a new Presence state message . . . . . . . . . . . . . 255

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 256

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Multiple Appearance Directory Number . . . . . . . . . . . . . . . . 258

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 261

PC Client softphone interworking with the

IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Answer-Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 263

Multiuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Additional logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Contents

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Primary account logout . . . . . . . . . . . . . . . . . . . . . . . . . 268

Secondary account logout . . . . . . . . . . . . . . . . . . . . . . . 269

Server failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Cable unplugged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Upgrade impacts to user profiles . . . . . . . . . . . . . . . . . . . . . 270

Line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Being in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Menu features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Modifying settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Per-account call notification options . . . . . . . . . . . . . . . . 276

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Voice Mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Remembering settings after logout . . . . . . . . . . . . . . . . 277

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Inbox, outbox, IM log . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Address books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

User status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Account Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Viewing the IP Deskphone information . . . . . . . . . . . . . . . . . 285

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 286

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Contents

Switching the proxy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 290

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

USB flash drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Presence of USB flash drive . . . . . . . . . . . . . . . . . . . . . 298

Feature characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Enabling or disabling the USB Port . . . . . . . . . . . . . . . . 298

Customizable banner for login . . . . . . . . . . . . . . . . . . . . . . . 300

Phone Information - Details screen . . . . . . . . . . . . . . . . . . . 301

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 311

Service Package Group Support . . . . . . . . . . . . . . . . . . . . . 312

Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Speed Dial List screen . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Auto retrieve flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

USB flash memory device support . . . . . . . . . . . . . . . . . . . . 324

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 337

Multi-Level Precedence and Preemption . . . . . . . . . . . . . 339

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Other MLPP service features . . . . . . . . . . . . . . . . . . . . . 340

Making a call with MLPP . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Making an MLPP call by going off-hook . . . . . . . . . . . . . 341

Making an MLPP call using Inbox/Outbox, Address Book, and

Contents

Friends List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345

Making an MLPP call from a received Instant Message 346

Making a call by using a programmed speed dial key . . 348

Incoming calls with precedence . . . . . . . . . . . . . . . . . . . . . . 349

Call transfer with precedence . . . . . . . . . . . . . . . . . . . . . . . . 350

Multiple calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Preemption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Call Origination Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Re-authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Feature interactions with MLPP . . . . . . . . . . . . . . . . . . . . . . 360

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Contents

Welcome

User-defined feature keys

Context-sensitive soft keys

Feature Key Line 1 (Reserved)

Welcome

Your Avaya 1120E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Net w ork (L AN) through an Ethernet connection. The IP Deskphone with SIP software communicates using Session Initiated Protocol (SIP) after the software is upgraded to a SIP-enabled version.

In this guide, user-defined feature key labels appear beside the keys and context-sensitive soft keys labels appear directly above the keys. Figure 1 shows the user-defined feature keys and context-sensitive soft keys.

Figure 1: User-defined feature keys and context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• four user-defined feature keys with labels and indicators Note: The IP Deskphone designates Key 1 as Feature Key 1 and

reserves it as the line key for the IP Deskphone.

• four context-sensitive soft keys

Welcome

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit

— Directory — Inbox — Outbox — Services —Copy

• six call-processing fixed keys: —Mute

— Handsfree — Goodbye — Instant Message Log — Headset

—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network configuration

• hearing aid compatibility

• intercom/paging support

• secure digits when accessing voice mail during a call

Welcome

High resolution

Inbox Outbox Directory

Dialpad

Handset

User-defined feature keys

Navigation

Volume control

Visual Alerter/Message Waiting Indicator

display screen

Enter

Feature Status Indicator

Cluster

context-sensitive soft keys

Speaker

Goodbye

Expand

Headset

Hold

Copy

Services Quit

Mute

Handsfree

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

• the capacity to attach up to three Expansion Modules for Avaya 1100 Series IP Deskphones, adding up to 54 programmable feature keys

Avaya 1120E IP Deskphone controls

Figure 2 on page 17 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

Welcome

This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key.

The keys on either side of the LCD display area are User-defined feature keys, with labels on the LCD. The system administrator can reserve some keys for specific functions during tasks and for advanced configuration.

You can define these keys for specific functions, such as Call Forward.

Note: The key on the lower right is reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease the volume.

Press the Mute key to listen to the call without transmitting. Press the Mute key again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red LED on the Mute key remains lit.

Welcome

Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone.

Note: The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active.

Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements. For more information, see “Navigation keys” on

page 40.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same function as the context-sensitive soft keys Select and Set.

Press the Goodbye/Release key to terminate an active call. When multiple calls are active, press the Goodbye/Release key to end the highlighted call.

Use the Goodbye/Release to close menu navigation or cancel user tasks.

Press the Expand key to access the Instant Messaging Log.

Welcome

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator on the

Headset key lights to indicate that the

headset is in use.

Press the Hold key to put an active call on hold. Press the Hold fixed key to return to a call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text. To navigate to an item in a menu, press the

corresponding number on the dialpad to activate the item or continue navigate the list of items.

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this indicator flashes.

When you receive an instant message (IM), the blue Visual Alerter/Feature Status

Indicator lights.

Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key.

Welcome

Press the Services key to access the following features:

1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and telephone numbers)

2. Login—log in to your IP Deskphone only when the call server supports multiple user logins.

3. Logout—log out of your IP Deskphone.

4. Check For Updates—check for the latest software update for the IP Deskphone.Retrieve Parked Call (This feature is not available on all call servers.)

5. Reset Phone—reset your IP Deskphone.

6. File Manager—manage the IP Deskphone file system and USB Devices attached to the IP Deskphone.

7. Logging System—enable or disable the logging process.

8. Phone Information—view informat ion about the hardware and software on your IP Deskphone, including user and location information.

Press the Services key twice quickly to access the Network menu.

Press the Quit key to cancel the current operation or to exit the menu.

Note: Pressing the Quit key does not affect the status of active calls.

Welcome

Press the Inbox key to access your call inbox.

The call inbox stores all incoming calls on an active IP Deskphone.

Note: This key does not function to send Instant Messages.

Press the Outbox key to view a record of all outgoing calls.

Note: This key does not function as a shift key.

Press the Directory key to access the Address Book and the Friends list.

Note: You can access the Address Book while on a call and start a new call with a highlighted contact.

Welcome

Upper display area

User-defined feature key labels

Middle display area

Date/Time display Call party information Menu information Directories information

Lower Display Area

context-sensitive key labels

Avaya 1120E IP Deskphone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and telephone information.

• The lower display area provides context-sensitive soft key label information.

Figure 3: IP Deskphone LCD screen

Welcome

Cleaning the Avaya 1120E IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.

Context-sensitive soft keys

Your Avaya 1120 IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of th e IP Deskphone and the menu you access.

Figure 4 on page 24 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle state

Welcome

Table 1 on page 25 lists the context-sensitive soft keys that you can use

to access menu items..

Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 6)

Item Function

Redial or NewCall

abc or 123

Msgs

Press the Redial context-sensitive soft key to redial the last dialed number.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as pressing the primary user line key (dial prompt).

Press the abc context-sensitive soft key to toggle between alpha and numeric input modes.

• To type letters, the abc contextsensitive soft key must be displayed.

• To type numbers, press the abc context-sensitive soft key to display the 123 context-sensitive soft key on the menu list.

Press the Msgs context-sensitive soft key to access the following features:

1. Voice Mail—use to call your Voice Mail number.

2. Instant Messaging—use to access the Instant Messaging Inbox/Outbox.

3. Missed Call Notification—use to access your Missed Call details.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 6)

Item Function

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… contextsensitive soft key, a different selection of context-sensitive soft keys appears.

• If you press the More… contextsensitive soft key once from the first menu list, you access the following context-sensitive soft keys:

[CallFwd] [DND] [Retrve] [More…]

• If you press the More… contextsensitive soft key from the first menu list twice, you access the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

• If you press the More… contextsensitive soft key from the first menu list three times, you return to the first menu list with the following context-sensitive soft keys.

[Redial] [abc] [Msgs] [More…]

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 6)

Item Function

Press the CallFwd context-sensitive

CallFwd

soft key to forward all calls to a specified address.

DND Press the DND context-sensitive soft

key to block all calls.

Retrve Press the Retrve context-sensitive

soft key to retrieve parked calls (local and server calls only).

More… Press the More… context-sensitive

soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[ScrnSvr] [Presnce] [Prefs] [More…]

When you press the More… context-sensit ive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

ScrnSvr Press the ScrnSvr context-sensitive

soft key to activate the screensaver (only if the screensaver feature is enabled).

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 6)

Item Function

Presnce Press the Presnce context-sensitive

soft key to configure the presence status for your IP Deskphone.

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu. The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

2. Audio—use to adjust tones and volume settings, access the Codecs menu to configure a USB headset.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subjects — Call Fwd Notification — Answer Mode Settings

appear when the Auto Answer Mode is enabled on the IP Deskphone.

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 6)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy — Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock

7. USB Locks—use to lock or unlock the following USB devices:

— USB Mouse — USB Keyboard — USB Headset — USB flash drive

Welcome

Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 6)

Item Function

Prefs 8. User Settings - use to modify the

following: — Call Settings — IM Settings — Voice Mail Settings — Change Location

More… Press the More... context-sensitive

soft key to return to the first menu list of context-sensitive soft keys.

The next available menu list contains the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 7 on page 62.

Figure 5: Idle display screen after dial pad input

Welcome

Table 2 on page 31 lists the context-sensitive soft keys that you can use

to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive soft keys

Item Function

Send Press the Send context-sensitive soft

key to dial out the user input using the primary login of the IP Deskphone.

User input is run against the dialing plan.

abc or 123

Subject Press the Subject context-sensitive soft

Exit Press the Exit context-sensitive soft key

Press the abc or 123 context-sensitive soft key to toggle between alpha and numeric input mode.

key to configure a subject line to your outgoing call before pressing the Send context-sensitive soft key.

to clear the user input and return to the initial idle screen that displays the following context-sensitive soft keys:

[Redial] [abc] [Msgs] [More...]. See “Figure 4 on page 24 shows the

context-sensitive soft keys while the IP Deskphone is in the idle state.” on page 24.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page 32.

Welcome

Figure 6: In-call context-sensitive soft keys

lists the context-sensitive soft keys you can use to access menu items during an in-call session.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 1 of 9)

Item Function

Conf Press the Conf context-sensitive

soft key to obtain a dial tone to place another call during an active call or to make a conference call.

Trnsfer

The Conf context-sensitive soft key behaves like the NewCall contextsensitive soft key.

Press the Trnsfer context-sensitive soft key to transfer the current call to another location or to another contact.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 9)

Item Function

Welcome

Audio

Press the Audio context-sensitive soft key to access the following features:

Tones

• Ring Pattern — Select test patterns from 1

to 8

• Alerting Volume — Set Desired volume

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 9)

Item Function

Audio

Voice

• Configure the volume for the following:

— Handset Volume — Headset Volume — Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then select type 1, 2 or 3)

• Enable HID Commands (enable or disable)

• MHA Headset Type:

• MHA Back Light (enable or disable)

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 9)

Item Function

Welcome

Audio

Activate

Note: You can change the audio settings to improve audio quality based on the available band width. If the Internet bandwidth is low, you can improve the audio quality by changing the audio setting to low.

• Monitor Audio Quality—used to view details about the audio quality of an active call.

The Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).

Note: The Activate contextsensitive soft key never appears at the same time as the Audio context-sensitive soft key.

More…

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).

When you press the More… context-sensitive soft key, a different selection of contextsensitive soft keys appears.

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 9)

Item Function

More…

When you press the More… context-sensitive soft key for the first time, the following context-sensitive soft keys appear on the menu list.

• If you press the More… context-sensitive soft key once from the first menu list, you access the following contextsensitive soft keys:

[NewCall] [Park] [Retrve] [More.…]

• If you press the More… context-sensitive soft key from the first menu list twice, you access the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More… context-sensitive soft key from the first menu list three times, you return to the first menu list with the following contextsensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

NewCall

Press the NewCall contextsensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call.

The NewCall context-sensitive soft key behaves like the Conf contextsensitive soft key.

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 9)

Item Function

Welcome

Park

Retrve

More…

When you press the More… context-sensitive soft key for the second time, the following context-sensitive soft keys appear on the menu list.

Prefs

Press the Park context-sensitive soft key to park the current call to the server or another user (not available for all call servers).

Press the Retrve context-sensitive soft key to retrieve parked calls (local and server parked calls only).

Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Prefs] [ ] [ ] [More…]

Press the Prefs context-sensitive soft key to display the Preferences menu.

The menu items include the following:

1. Display—use to adjust the display settings of the LCD screen.

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 9)

Item Function

Prefs

2. Audio—use to adjust tones and volume settings and to configure a USB headset.

3. Feature Options—use to configure the following:

— Feature keys — Call Decline Reasons — Call Ignore Action — Call Subject — Call Fwd Notification — Missed Call Notification.

4. Language—use to change the interface language.

5. Misc Options—use to access the following options:

— Alpha Dialing — Search Method — Incoming Privacy

— Outgoing Privacy — # Ends Dialing — Hold Mode: Private —Time

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 9)

Item Function

Welcome

Prefs

6. Network—use to access the following:

—Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —Lock

7. USB Locks—use to lock or unlock the following USB devices:

— USB Mouse — USB Keyboard — USB Headset — USB flash drive

8. User Settings—use to modify the following:

— Call Settings — IM Settings — Voice Mail Settings — Change Location

Welcome

Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 9)

Item Function

More… Press the More… context-sensitive

soft key to return to the first menu list of context-sensi tive soft keys.

The next available menu list contains the following contextsensitive soft keys:

[Conf] [Trnsfer] [Audio] [More…]

Unlock The Unlock context-sensitive soft

key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver.

Navigation keys

This section provides information about keys you can use to navigate within the menus of your Avaya 1120E IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key.

Welcome

Table 4 on page 41 describes the navigation keys and their functions.

Table 4: Navigation keys and functions (Part 1 of 2)

Key Function

Navigation Key Cluster Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you view caller ID.

Note: The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When your Search Method is set to Index Search, you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key. For more information, see “Searching for a

contact in the Address Book” on page 155.

• Change the slide adjustment from left to right when you adjust such things as contrast or volume.

Navigation Key Cluster Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter and edit text.

• View the details of the selected call log entry in the Inbox and the Outbox.

Welcome

Table 4: Navigation keys and functions (Part 2 of 2)

Key Function

Navigation Key Cluster Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you enter and edit text.

• Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox. Operates like the

Back context-sensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace) when you enter and edit text.

• Highlight items in a list, such as Address Book entries or items in your Call Inbox.

• Scroll lists and message contents when you view Instant Messages.

Note 1: Move the cursor from line to line when entering and editing text or data.

Note 2: To scroll through a list of items, you can press and hold the up or down key.

Using a USB Mouse

The IP Deskphone is equipped with a USB port in which you ca n connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

Use your mouse to click a context-sensitive soft key label of the LCD screen to activate that item. When a menu is open, double-click on a

Welcome

menu item to activate it or click on the item to highlight it. For example, you can click the View context-sensitive soft key label to open that menu. Double-click the word Inbox in the menu list; you can then double-click a name in the Inbox list to initiate a call, or click the item to highlight the name.

To access the Network menu, right-click anywhere on the display.

Note: USB mouse support is available for the Avaya 1120E IP Deskphone but does not extend to added Expansion Modules.

Available IP Deskphone call features

The IP Deskphone is designed to be supported by various call servers. The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone. Call features must be assigned to your IP Deskphone and must be supported by call server software.

Note 1: Not all feature are available. To determine which features are available or to activate features, contact your system admini strator or service provider.

Note 2: Not all service providers support the entry of a SIP address to initiate a call, for example, jim@companya.com. Some service providers require that you enter a Directory Number (DN) to initiate a call, for example, 555-5555. Contact your system administrator to determine whether your call server supports SIP address dialing.

Security features

Before you can use your IP Deskphone, an ID and password must be assigned to your IP Deskphone. This security measure ensures that, after you log off, calls cannot be made from your IP Deskphone and features such as Address Book, Instant Message logs, and Call Outbox are inaccessible. Your ID and password also prevent unauthorized access to your user profile.

Welcome

Secure connection

Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, yo u can view the

security icon when:

• the IP Deskphone is idle

• you are on an active call

Figure 7 on page 62 is an example of a secure connection when the

IP Deskphone is idle. The security icon is visible on the IP Deskphone screen.

Figure 7: Example of a secure connection when the IP Deskphone is idle

Figure 8 on page 66 is an example of a secure connection when you are

on an active call. The security icon is visible on the IP Deskphone screen.

Welcome

Figure 8: Example of a secure connection during an active call

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenn a .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device."

Regulatory and safety information

Table 5 lists EMC compliance for various jurisdictions.

Table 5: EMC compliance

Jurisdiction Standard Description

United States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/ New Zealand

European Community

AS/NZ CISPR 22 CISPR 22

Class B Emissions: Information technology equipment - Radio disturbance

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Regulatory and safety information

Table 6 lists Safety compliance for various jurisdictions.

Table 6: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information T echnology Equipment Canada CSA 60950-1-30 Safety of Information Technology Equipment European

Community Australia/New

Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information T echnology Equipment

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/

appmanager/public/support.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment

DenAn regulatory notice for Japan

Using your Avaya 1120E IP Deskphone

After you familiarize yourself with the Avaya 1120E IP Deskphone features, you can start to use the IP Deskphone.

Getting started

This section provides information about how to use the IP Deskphone. Carefully read each section before you operate the new IP Deskphone.

The following sections describe details about the IP Deskphone:

• “Before you begin” on page 51

• “Connecting the components” on page 51

• “Entering text” on page 60

• “Accessing the Avaya 1120E IP Deskphone” on page 68

• “Configuring the Avaya 1120E IP Deskphone” on page 86

Before you begin

CAUTION Damage to Equipment

Do not plug your IP Deskphone into a regular telephone jack. This can result in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000 BaseT Ethernet jack.

CAUTION

Your IP Deskphone is designed for use in an indoor environment only.

CAUTION

Do not plug your Avaya 1120E IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1120E IP Deskphone can result.

Using your Avaya 1120E IP Deskphone

Connecting the components

Figure 9 on page 102 shows the connections on the IP Deskphone.

Using your Avaya 1120E IP Deskphone

Accessory Expansion Module port

PC Ethernet port LAN Ethernet port

Tilt Lever

Link lamp

AC Adapter jack Headset jack Handset jack

USB Connector

Figure 9: IP Deskphone connections

Install your IP Deskphone by completing the following procedures in the order listed:

• “Removing the stand cover” on page 53

• “Connecting the AC power adapter (optional)” on page 54

• “Connecting the handset” on page 55

• “Connecting the headset (optional)” on page 56

• “Connecting the LAN ethernet cable” on page 57

• “Installing additional cables” on page 58

WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use. Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone.

Using your Avaya 1120E IP Deskphone

Wall-mount lever

• “Wall-mounting the IP Deskphone (optional)” on page 58

Figure 10: Wall-mount lever

WARNING Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.

Removing the stand cover

To access the cable routing tracks and attach cables, you must remove the stand cover. Pull upward on the center catch as indicated in the following figure, and remove the stand cover. The cable routing tracks are now accessible.

Using your Avaya 1120E IP Deskphone

Tilt Lever Button

Handset cord exit

Center Catch

Figure 11: Remove the stand cover

Connecting the AC power adapter (optional)

Your 1120E IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3af standard power.

To use local AC power, use only the Avaya-approved Global Power Supply (NTYS17xxE6). You can order the Avaya-approved AC adapter separately.

CAUTION

Use only the approved Avaya Global Power Supply with your 1120E IP Deskphone.

Using your Avaya 1120E IP Deskphone

To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter.

WARNING

If you are connected to a PoE connection do not use the AC power adapter

To use gigabit Ethernet, you must connect to the LAN through CAT- 5e (or later) cables.

To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure:

1. Form a small bend in the cable.

2. Thread the adapter cord through the channels in the stand.

Connecting the handset

Use the following procedure to connect the handset to the IP Deskphone.

1. Connect the end of the handset cable with a short straight section to the handset.

2. Connect the end of the handset cable with the long straight section, into the RJ-9 handset jack marked with the the IP Deskphone.

3. Form a small bend in the cable.

4. Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side, using the handset cord exit in the stand base marked with the

page 54.

+ symbol as shown in Figure 11 on

+ symbol on the back of

Using your Avaya 1120E IP Deskphone

Connecting the headset (optional)

Perform the following procedure to connect the optional he adset to the IP Deskphone.

1. On the back of the IP Deskphone, plug the headset connector in to the RJ-9 headset jack marked with the ) symbol.

2. Thread the headset cord, along with the handset cord, through the channels in the stand so that the headset cord exits the channel marked with the ) symbol.

Selecting the headset tuning parameter

You can select a headset from the following list of supported headsets.

• Type 1: Monaural and Binaural Headset — Monaural Headset: Plantronics Model number: H251N (Part

number: 64338-01) with cable Model Number: A10 (Part Number: 66268-02)

— Binaural Headset: Plantronics Model number: H261N (Part

number: 64339-01) with cable Model Number: A10 (Part Number: 66268-02)

• Type 2: Monaural and Binaural Headset — Monaural Headset: Plantronics Model number: HW251N (Part

number: 75100-06) with cable Model Number: A10 (Part Number: 66268-02)

— Binaural Headset: Plantronics Model number: HW261N (Part

number: 75101-06) with cable Model Number: A10 (Part Number: 66268-02)

• Type 3: Binaural Headset — Binaural Headset: GN Netcom Model number: GN 4800 (Part

number: 48492-09)

After you select a headset, the corresponding tuning parameters are applied automatically.

Using your Avaya 1120E IP Deskphone

Perform the following procedure to select a headset.

1. Press Prefs.

2. Select Audio.

3. Select Headset Type.

Connecting the LAN ethernet cable

Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power . To use local AC power, you can order the optional AC adapter separately . To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

To enable full functionality of your IP Deskphone, connect your IP Deskphone to your LAN using a CAT5e Ethernet cable. If your networ k is equipped with PoE, you can power your IP Deskphone through the LAN port.

To connect your IP Deskphone to your LAN use the following procedure:

1. Connect one end of the supplied Ethernet cable to the back of your IP Deskphone by using the RJ-45 connector marked with the % symbol.

2. Thread the network cable through the channel marked with the % symbol.

3. Connect the other end of the cable to your LAN Ethernet connection.

To connect your PC through your IP Deskphone use the following procedure:

1. Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ-45 connector marked with the %

symbol.

2. Thread the cable through the channel marked with the ( symbol.

3. Connect the other end of the cable to the LAN co nne ctor o n the back of your PC.

Using your Avaya 1120E IP Deskphone

Method A

Method B

Installing additional cables

If applicable, you can plug an optional USB device such as a USB mouse or a USB keyboard into your IIP Deskphone. Connect the USB cable to the USB port on the back of the IP Deskphone.

Figure 12: Cable routing tracks and mounting holes

Wall-mounting the IP Deskphone (optional)

You can mount your Avaya 1120E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your IP Deskphone:

Using your Avaya 1120E IP Deskphone

Tilt lever Wall-mount lever

Method A:

1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 13 on page 59.

2. Use the stand cover (the part you removed in “Removing the stand

cover” on page 53), to mark the wall-mount holes by pressing the

bottom of the stand cover firmly against the wall in the location where you wish to install the IP Deskphone. Four small pins on the bottom of the stand cover make marks on the wall.

3. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 millimeters (mm) (1/8 inch) from the wall.

4. Install the IP Deskphone stand mounting holes over the screw heads as indicated in Figure 12 on page 58 (Method A). You need to remove the IP Deskphone from the wall to adjust the lower screws.

5. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws.

Figure 13: Rotate the IP Deskphone into the wall mount position

Using your Avaya 1120E IP Deskphone

Method B:

1. Attach the 15-cm (6-inch) CAT5e cable.

2. Position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 12 on page 58 (Method B).

3. Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear a click.

4. Put the IP Deskphone in the wall-mount position (optional). If you wall-mount your IP Deskphone, put it in the wall-mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base. Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position.

Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Software) User Guide (NN43110-301).

Entering text

You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to, for example, spell names or words in Instant Messages (IMs), enter SIP addresses, create Address Book entries, and to designate feature key labels.

To make a call, you can dial an alphanumeric SIP address; for example, jdoe2@domain.com.You can enter and edit text on your IP Deskphone using the following methods:

Attention:Some service providers support only th e use of a Directory Number (DN) such as 555-5555 to initiate a call to another IP Deskphone. Contact your system administrator or service provider to determine if alphanumeric dialing is supported. Alphanumeric dialing consists of string of text that contain letters and numbers that make up, for example, a SIP address.

Using your Avaya 1120E IP Deskphone

You can use the following methods to enter and edit text on your Avaya 1120E IP Deskphone:

• “Entering text using the IP Deskphone dialpad” on page 61

• “Entering text using the USB keyboard” on page 66

Entering text using the IP Deskphone dialpad

For applications that offer text input, when you use the dialpad to enter text the system activates the abc/123 context-sensitive soft key .

You can toggle between numeric and alphabetic input as follows:

• When the context-sensitive soft key label is abc, you can enter alphabetic text.

• When the context-sensitive soft key label is 123, you can enter numbers.

Figure 14: context-sensitive soft key abc/123

For example, if you want to enter the lower case letter a, press the abc/

123 context-sensitive soft key to toggle to alphabetic input. Then press

the number 2 key once. If you want to enter the upper case letter C, press the number 2 key six times. You can cycle through the letters (and the numeral) by pressing the number button repeatedly.

To create names or words that contai n two adjacent letters that appear on the same button, for example, the word press, you can do the following:

1. To enter the first character, press the dialpad key 6.

2. Pause briefly.

Using your Avaya 1120E IP Deskphone

3. To enter the next letter, press the dialpad key 6 twice to cycle to the letter r.

When entering alphanumeric information, the 1 key on the dialpad represents the characters in Table 7 on page 62. To enter a special character, press the dialpad number 1 to cycle through the characters until you reach the one you need. For example, to enter a question mark (?), press the number 1 key eight times.

Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)

Character Name

@ .

_ & ‘ ^ ? ! ( ) , \ /

at period dash underscore ampersand apostrophe carat question mark exclamation point left parentheses right parentheses comma backslash forward slash

colon

Using your Avaya 1120E IP Deskphone

On Back

Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)

Character Name

; ~ = + 1

Note: No letters are associated with the 0 key.

semi-colon tilde equal plus numeral 1

Enabling and disabling the # Ends Dialing feature

You can enable the IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number.

To enable the # Ends Dialing feature:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight # Ends Dialing and press the

Change context-sensitive soft key.

2. Choose one of the following: — Press the On context-sensitive soft

key to turn on # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Using your Avaya 1120E IP Deskphone

Off Back

To disable the # Ends Dialing feature:

Prefs

1. To turn off # Ends Dialing, press the

Prefs context-sensitive soft key, and

then select Misc Options. Highlight #

Ends Dialing and press the Change

context-sensitive soft key.

2. Choose one of the following: — Press the Off context-sensitive soft

key to turn off # Ends Dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Using your Avaya 1120E IP Deskphone

On Back

Configuring the dialpad to alphanumeric dialing

To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can configure the Avaya 1120E IP Deskphone dialpad default to alphabetic mode.

To configure the dialpad to alphabetic mode as the default:

Prefs

To disable alphabetic mode and configure numeric mode as the default:

Prefs

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

2. Choose one of the following: — Press the On context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

1. Press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Alpha Dialing, and then press the Change context-sensitive soft key.

Using your Avaya 1120E IP Deskphone

Off Back

2. Choose one of the following: — Press the Off context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Preferences menu.

Entering text using the USB keyboard

You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers, access some features, and duplicate some functions.

For example, to dial a directory number, you can use the keyboard number pad to enter digits and the asterisk (*) and octothorpe (#) characters and you can use the alphabetic keys to enter text.

Table 8 on page 66 describes the associations between the USB

keyboard function keys and the IP Deskphone fixed keys.

Table 8: USB keyboard functions (Part 1 of 2)

USB Keyboard Key

Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy F7 Volume Down

IP Deskphone Fixed Key

Using your Avaya 1120E IP Deskphone

Table 8: USB keyboard functions (Part 2 of 2)

USB Keyboard Key

IP Deskphone Fixed Key

F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation

Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation

Cluster Enter Enter

Accessing the Avaya 1120E IP Deskphone

You require a log on ID and a password to log on to a server with your Avaya 1120E IP Deskphone.

Logging on

Whenever you log on to your Avaya 1120E IP Deskphone you must do the following:

• confirm your logon ID

• enter your password

• select the duration of this session Release 2.2 supports admin password protection for login prompt that

appears when you power up the IP Deskphone or af ter you log off.

Figure 15 on page 68 shows the User Password protection for domains.

Figure 15: User login screen

When you log on to your Avaya 1120E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this

Accessing the Avaya 1120E IP Deskphone

session. However, the first time you use your IP Deskphone, you need to complete some of the following procedures:

• “Automatic login” on page 69

• “Configuring the domain” on page 69

• “Selecting a language” on page 71

• “Logging on to your Avaya 1120E IP Deskphone” on page 72

• “Configuring the duration of the login” on page 76

• “Selecting a location” on page 78

• “User Profile” on page 80

• “Overwriting your personal Address Book” on page 81

Note: The system automatically logs you back on after a power outage or software upgrad e. The system administrator configu res this feature on a network-wide basis.

Automatic login

Before you first receive your Avaya 1120E IP Deskphone, your system administrator can configure your IP Deskphone with your user logon and password. If this is the case, after you plug in the IP Deskphone you can use it without further configuration.

Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information .

Configuring the domain

Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the Domain contextsensitive soft key from the logon prompt. The current domain appears on the IP Deskphone LCD screen. You can edit the domain that is listed or press the Domain context-sensitive soft key to access a list of available domains to which you can choose to connect.

Accessing the Avaya 1120E IP Deskphone

Note 1: You must enter the admin password to edit domains. Note 2: Check with your system administrator before editing or

changing domains.

To change the domain:

Domain

Select

Back

1. Press the Domain context-sensitive soft key to change the current domain.

— Press the Domain context-sensitive

soft key to change the current domain.

Note: You must enter an admin password before you can edit the domain in which the IP Deskphone connects.

2. Press the Up/Down navigation key to highlight the new domain you want to use.

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current

Domain page, and the new domain

appears.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the previous menu.

Accessing the Avaya 1120E IP Deskphone

Password protection for domains

This feature supports admin password protection for e diting of the domain and is not required for switching domains. If you log on using the administrator password, you can use the editing domain option for both the Current Domain state and Domain List state.

After you press back on the edit page or on the password prompt, the idle display appears. You must enter the admin password to reenter the editing domain.

Password check to switch domains

When no one is logged on, a domain soft key appears. When you press the domain soft key, the current domain page appears without a password query.

Password protection for editing domain

When you press Edit for a domain, the admin password prompt appears. The editing domain page appears after you enter the correct admin password. If you do not enter the correct password, the message “incorrect password” appears with a prompt to retry.

Password request in server settings mode

When you edit the domain from the server settings under the Network menu, you are prompted to enter the ad min password. After you enter the password, the Domain page appears. When you press the Edit contextsensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu.

Selecting a language

Your IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the IP Deskphone is provisioned with other languages, you can choose an available language during the login process by pressing the Lang context-sensitive soft key on the User Login page.

Accessing the Avaya 1120E IP Deskphone

To change the language:

1. Choose one of the following:

Change

Back

Select

Back

— Press the Change context-sensitive

soft key to change the current language.

— Press the Back context-sensitive

soft key to keep existing language and return to the User Login screen.

2. Press the Up/Down navigation key to highlight the new language you want to use.

3. Choose one of the following: — Press the Select context-sensitive

soft key to change the language to the highlighted language from the list. The IP Deskphone returns to the

User Login screen and uses the

selected language.

— Press the Back context-sensitive

soft key to keep the existing language and return to the User

Logging on to your Avaya 1120E IP Deskphone

You need to log on to your Avaya 1120E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot.

Accessing the Avaya 1120E IP Deskphone

Note 1: When you log on to the IP Deskphone for the first time, the system prompts you for a location. For more information, see

“Selecting a location” on page 78.

Note 2: The IP Deskphone retains the previous user logon ID, which appears after the ID prompt whenever the IP Deskphone reboots.

If Authentication is enabled by your system administration, you can enter your authentication ID independent of your user ID. The authentication ID is used when the server challenges the IP Deskphone.

To logon to the IP Deskphone

abc 1. Press the abc/123 context-sensitive soft

2. Use the dialpad to enter your user ID

key to toggle between alphabetic or numeric input.

backspace and remove a previous user ID.

Accessing the Avaya 1120E IP Deskphone

3. Press the Login context-sensitive soft key.

If Authentication is enabled by your system administration, you are presented with the Authentication ID screen. The authentication ID is autofilled with your user ID.

abc

If Authentication is not enabled, a new screen appears and prompts you for your password.

a. Press the abc/123 context-sensitive soft key to toggle between alphanumeric or numeric input.

b. Use the dialpad to enter your authentication ID login at the prompt.

c. Press the Login context-sensitive soft key.

A new screen appears and prompts you for your user password.

Accessing the Avaya 1120E IP Deskphone

4. Enter your password by using the dialpad.

Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden.

Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.

5. Press the Next context-sensitive soft key.

Cancel Note: You can cancel the login process

by pressing one of the following keys: —Cancel

— Goodbye —Quit

Accessing the Avaya 1120E IP Deskphone

Configuring the duration of the login

After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

To configure the login duration:

1. Choose one of the following:

Timed

—Press the Next co ntext-sensitive soft

key to configure the logon duration to Permanent. A login confirmation screen appears.

— Press the Timed context-sensitive

soft key to open a screen to configure a maximum time to remain logged in.

Note: If you press the Timed contextsensitive soft key, you must then configure the duration of the login.

Period 2. Press the Period context-sensitive soft

key to toggle the logon duration entries between hours or days.

3. Do one of the following: — Use the dialpad to enter the number

of hours or days you want to remain logged on and press the Next context-sensitive soft key.

Accessing the Avaya 1120E IP Deskphone

Back

Cancel

— Press the Back context-sensitive

soft key to return to the permanent logon screen.

— Press the Cancel context-sensitive

soft key to return to the first logon screen.

Logging on multiple user accounts

The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see

“Multiuser” on page 265.

Timed logoff

When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.

Timed logoff while IP Deskphone is idle

When the login time expires and the IP Deskphone is idle (not on a call), you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit or Release/Goodbye key to logout immediately. If you do not respond, the prompt times out in 45 seconds and the IP

Deskphone logs off. If you answer a call during the logout prompt, the logon switches to

permanent login.

Accessing the Avaya 1120E IP Deskphone

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit key to dismiss the log out prompt and switch to permanent login.

• Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.

Selecting a location

When you first login to the IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service uses the location you select or the Directory Number (DN) on the call server, when handling emergency calls. The configuration of the call server determines how emergency service calls are handled by your IP Deskphone.

Note 1: During an emergency call, you cannot log out from the IP Deskphone or release or disconnect the call. The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it.

Note 2: If the login time expires during an emergency call, a prompt does not appears and the IP Deskphone automatically switches to permanent login.

Note 3: When you configure your user profile for the first time, you must confirm that the selected location is correct. You can view your location by accessing the IP Deskphone information screen. For m ore

Accessing the Avaya 1120E IP Deskphone

information, see “Viewing the IP Deskphone information” on

page 285.)

Accessing the Avaya 1120E IP Deskphone

User Profile

Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile. When you log on to your IP Deskphone, your specific settings and data are automatically available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voice Mail settings (number and mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Call Subjects

• Call Decline reasons

• Instant Messaging settings and Instant Message Inbox/Outbox

• Default dialing (alpha/numeric)

• Call Ignore action (local/network)

• Search method (Name, First character, Index)

• User Presence selection

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

• # Ends dialing configuration

Accessing the Avaya 1120E IP Deskphone

Overwriting your personal Address Book

When an address book exists on a call server, such as an address book for a specific company, you can update your personal Address Book with an address book from the call server. The system administrator configures the system to enable this feature. If a new address book is available on the call server, the IP Deskphone prompts you to download the latest address book.

Confirmation logon screen

When you complete the logon process, the logon confirmation screen appears as shown in Figure 16 on page 81. Press the OK contextsensitive soft key to complete the logon process.

If the login is unsuccessful, a login error messag e Failed to login user, Authentication required appears. Press the OK context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password.

Note: In case of login failures, the IP Deskphone displays the message “Failed to login user” and then automatically returns to the login screen.

Figure 16: Logon confirmation screen

Accessing the Avaya 1120E IP Deskphone

Logout Back

Logging off from the IP Deskphone

To log off from the IP Deskphone:

1. Press the Services fixed key, and then select Logout from the menu.

abc

2. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input.

3. Use the dialpad to enter your password at the prompt.

4. Choose one of the following: — Press the Logout context-sensitive

soft key to complete the logout process. The IP Deskphone returns to the User Login screen.

— Press the Back context-sensitive

soft key to remain logged on and return to the Services menu.

Logging off multiple user accounts

The Avaya 1120E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. By logging off of the primary account, all other accounts log off automatically. By logging off of a secondary account, you remove the selected secondary account from the autologin list. For more information about logging off when the IP Deskphone has multiple users, see

“Logging out” on page 268.

Accessing the Avaya 1120E IP Deskphone

Making an emergency call

You can use the Avaya 1120E IP Deskphone to ma ke an emer gen cy ca ll to the Public Safety Answering Point (PSAP) from any accessible screen without logging on.

When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only” appears, and the Avaya 1120E IP Deskphone can only be used to make an emergency call. All context-sensitive soft keys and feature keys are blank and unusable except for the second context-sensitive soft key which allows you to switch between numeric and alphabetic characters. If you hang up before the connection is established, the Avaya 1120E IP Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Deskphone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens. The call is not disconnected.

When you make an emergency call, the location of the IP Deskphone is forwarded to the PSAP.

Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call. If you pick up the handset, a message "Emergency calls only " appe ar s and the IP Deskphone can be used for making only emergency calls.

To make an emergency call:

1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button. Note: Hang up or switch off the handset

to return to normal state.

Accessing the Avaya 1120E IP Deskphone

2. Dial the emergency number that is provided by your dialing plan.

Send

3. Press the Send context-sensitive soft key.

4. If you try to dial the number that does not match the dialing plan, a message appears to inform you that the number is incorrect.

Location information

When you make an emergency call, the IP Deskphone provides the PSAP with the location information of the IP Deskphone. The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it.

To view your location, press the Services hard key, choose Phone Information, and then press the E911 context-sensitive soft key.

Figure 17 on page 84 displays the Phone Information me nu.

Figure 17: Phone information menu

Figure 18 on page 85 displays the location information.

Accessing the Avaya 1120E IP Deskphone

Figure 18: Phone location display

You can obtain location information only if it has been configured on your system.

Configuring the Avaya 1120E IP Deskphone

You can adjust a few settings of the Avaya 1120E IP Deskphone to conform to the environment where you wan t to use th e ph on e . Th ese settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.

• “Adjusting the display screen contrast” on page 86

• “Creating the idle screen text display” on page 87

• “Configuring the Backlight Screensaver” on page 88

• “Configuring Menu Auto back-out” on page 89

• “Selecting a ring pattern” on page 91

• “Adjusting the volume” on page 92

• “Selecting a language” on page 97

• “Selecting the date and time format” on page 98

• “USB headset” on page 101

Adjusting the display screen contrast

Note: Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast, if you have an Expansion Module connected to your Avaya 1120E IP Deskphone.

To adjust the display screen contrast:

Prefs

1. Press the Prefs context-sensitive soft key, select Display, Display Settings and then select Contrast.

Configuring the Avaya 1120E IP Deskphone

Apply Cancel

2. Press the Left/Right navigation key to increase or decrease the display contrast level.

3. Choose one of the following: — Press the Set context-sensitive soft

key to save the changes and return to the Display menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the IP Deskphone is idle.

To create the idle screen display text:

Prefs 1. Press the Prefs context-sensitive soft

abc

2. Press the abc/123 context-sensitive soft

3. Use the dialpad to enter the display text

key, select Display, and select Idle

Screen Text Display.

key to toggle between alphabetic or numeric input.

you want to appear on the idle screen display of the IP Deskphone.

Configuring the Avaya 1120E IP Deskphone

Save Back

Apply Cancel

4. Choose one of the following: — Press the Save context-sensitive

soft key to save the idle screen text display.

— Press the Back context-sensitive

soft key to keep the existing screen display text and return to the

Display menu.

Configuring the Backlight Screensaver

To configure the amount of time the LCD screen remains backlit:

Prefs

1. Press the Prefs context-sensitive soft key, select Display, Display Settings and then select Backlight Screensaver from the menu.

2. Press the Left/Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit.

3. Choose one of the following: — Press the Select context-sensitive

soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Display menu.

Configuring the Avaya 1120E IP Deskphone

Select Back

Configuring Menu Auto back-out

You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.

To configure Menu Auto back-out:

Prefs 1. Press the Prefs context-sensitive soft

key, choose Display, and then Menu

Auto back-out.

2. Choose one of the following: — Press the Select context-sensitive

soft key.

— Press the Back context-sensitive

soft key to return to the previous menu.

Configuring the Avaya 1120E IP Deskphone

Select Back

3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval.

Choose one of the following values: — Never —10 min —5 min —2 min —1 min —30 sec —15 sec

Note: The Never option turns off Menu Auto back-out.

4. Choose one of the following: — Press the Select context-sensitive

soft key to configure the Auto backout time to the selected (highlighted) value and return to the Display menu.

— Press the Back context-sensitive

soft key to dismiss the Auto back-out time menu and return to the Display menu.

Note: When you enter the Auto back-out menu, the current configuration for the Menu Auto back-out time is pre-selected (highlighted) on the list.

When you press the Select context-sensitive soft key, the time interval is flagged to commit to the configured preferences (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward.

Configuring the Avaya 1120E IP Deskphone

Selecting a ring pattern

You can use the ring pattern feature to select the ring pattern for an incoming call.

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Ring Pattern.

2. Press the Up/Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen.

3. Choose one of the following: — Press the Select context-sensitive

soft key to configure the ring pattern and return to the Tones menu.

—Press the Test context-sensitive soft

key to briefly play the selected ring pattern.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the previous menu.

Configuring the Avaya 1120E IP Deskphone

Adjusting the volume

You can adjust the volume of the IP Deskphone for the following:

• Ring Volume

• Handset Volume

• Headset Volume

• Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the

volume. Figure 19 on page 92 shows how to adjust the volume.

Figure 19: Adjusting the volume

Adjusting the ring volume

You can adjust the ring volume for an incoming call.

To adjust the ring volume for an incoming call:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting Volume.

Configuring the Avaya 1120E IP Deskphone

Set Back

2. To adjust the ring volume of an incoming call do one of the following:

— Press the Left/Right navigation key. — Press the Volume fixed keys to

increase or decrease the volume.

3. Choose one of the following: — Press the Set context-sensitive soft

key to configure the selected volume and return to the Tones menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Tones menu.

Configuring the Avaya 1120E IP Deskphone

Set Back

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone.

To adjust the volume of the handset:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set context-sensitive soft

key to configure the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep existing configurations and return to the

Voice menu.

Configuring the Avaya 1120E IP Deskphone

Set Back

You can adjust the headset volume on the IP Deskphone.

To adjust the headset volume:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset.

2. To adjust the handset volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set context-sensitive soft

key to set the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

You can adjust the handsfree mode volume on the IP Deskphone.

Configuring the Avaya 1120E IP Deskphone

Set Back

To adjust the handsfree mode volume:

Prefs

1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree.

2. To adjust the handsfree volume use one of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume of the handset.

— Press the Volume + fixed key to

increase the handset volume or press the Volume - fixed key to decrease the handset volume.

Note: To adjust the volume during a call, use only the Volume + and

Volume - fixed keys.

3. Choose one of the following: — Press the Set context-sensitive soft

key to configure the selected volume and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Voice menu.

Configuring the Avaya 1120E IP Deskphone

Select Back

Selecting a language

The display is available in multiple languages. A maximum of five languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone.

To select a language:

Prefs

Change

1. Press the Prefs context-sensitive soft key, and then select Language. The current language displays.

2. Press the Change context-sensitive soft key to change the language.

3. Press the Up/Down navigation key to scroll and highlight the desired language (for example, German [Deutsche]).

4. Choose one of the following: — Press the Select context-sensitive

soft key to save the desired language and return to the previous screen.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Preferences menu.

Configuring the Avaya 1120E IP Deskphone

Selecting the date and time format

Several date and time formats are available. F or ma ts are base d on the 12-hour and 24-hour clocks.

To select a date format:

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Change

2. Press the Change context-sensitive soft key.

3. Press the Up/Down navigation key to highlight Date Format in the menu.

Change

4. Press the Change context-sensitive soft key to change the Date Format.

5. Press the Up/Down navigation key to scroll and highlight either a month/day (MM/DD) or a day/month (DD/MM) format.

Configuring the Avaya 1120E IP Deskphone

Select Back

6. Choose one of the following: — Press the Select context-sensitive

soft key to save the format and return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

You can select a time zone for your IP Deskphone.

To select a time zone:

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Change

2. Press the Change context-sensitive soft key.

Change

3. Press the Up/Down navigation key to highlight Timezone in the menu.

4. Press the Change context-sensitive soft key to change the Date Format.

Configuring the Avaya 1120E IP Deskphone

Select Back

5. Press the Up/Down navigation key to scroll through and highlight the time zones.

Note: Time zones are listed based on GMT format, for example:

— GMT -11:00 Samoa — GMT -10:00 Hawaii

6. Choose one of the following: — Press the Select context-sensitive

soft key to save the time zone selection and return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing configurations and return to the

Time Format menu.

You can select the time zone format for your IP Deskphone.

To select a time format:

Prefs

1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.

Change

2. Press the Change context-sensitive soft key.

100

Avaya 1120E SIP User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

Welcome

Basic features

Avaya 1120E IP Deskphone controls

Avaya 1120E IP Deskphone display

Cleaning the Avaya 1120E IP Deskphone LCD display screen

Context-sensitive soft keys

Idle display screen after dial pad input

In-call context-sensitive soft keys

Navigation keys

Using a USB Mouse

Available IP Deskphone call features

Security features

Secure connection

Regulatory and safety information

Other

DenAn regulatory notice for Japan

Using your Avaya 1120E IP Deskphone

Getting started

Before you begin

Connecting the components

Removing the stand cover

Connecting the AC power adapter (optional)

Connecting the handset

Connecting the headset (optional)

Selecting the headset tuning parameter

Connecting the LAN ethernet cable

Installing additional cables

Wall-mounting the IP Deskphone (optional)

Entering text

Entering text using the IP Deskphone dialpad

Enabling and disabling the # Ends Dialing feature

Configuring the dialpad to alphanumeric dialing

Entering text using the USB keyboard

Accessing the Avaya 1120E IP Deskphone

Logging on

Automatic login

Configuring the domain

Password protection for domains

Selecting a language

Logging on to your Avaya 1120E IP Deskphone

Configuring the duration of the login

Logging on multiple user accounts

Timed logoff

Timed logoff while IP Deskphone is idle

Timed logoff while on a call

Selecting a location

User Profile

Overwriting your personal Address Book

Confirmation logon screen

Logging off from the IP Deskphone

Logging off multiple user accounts

Making an emergency call

Location information

Configuring the Avaya 1120E IP Deskphone

Adjusting the display screen contrast

Creating the idle screen text display

Configuring the Backlight Screensaver

Configuring Menu Auto back-out

Selecting a ring pattern

Adjusting the volume

Adjusting the ring volume

Adjusting the volume of the Handset, Headset, and Handsfree mode

Selecting a language

Selecting the date and time format