AVAYA 1120E User Guide

Avaya 1120E IP Deskphone with
SIP Software—User Guide

Avaya IP Office 7.0

Document Status: Standar d
Document Version: 01.01
Document Number: AV40050-104

Date: March 2011

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Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Avaya 1120E IP Deskphone controls . . . . . . . . . . . . . . . . . . . 11

Avaya 1120E IP Deskphone display . . . . . . . . . . . . . . . . . . . 17

Cleaning the Avaya 1120E IP Deskphone

LCD display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Idle display screen after dial pad input . . . . . . . . . . . . . . . 23

In-call context-sensitive soft keys . . . . . . . . . . . . . . . . . . . 24

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using a USB Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Available IP Deskphone call features . . . . . . . . . . . . . . . . . . . 35

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Secure connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 37

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 40

Using your Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . 41

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the stand cover . . . . . . . . . . . . . . . . . . . . . . . . 44

Connecting the AC power adapter (optional) . . . . . . . . . . 45

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . 47

Selecting the headset tuning parameter . . . . . . . . . . . . . 47

Connecting the LAN ethernet cable . . . . . . . . . . . . . . . . . 48

3

Contents

Installing additional cables . . . . . . . . . . . . . . . . . . . . . . . . 49

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . 49

Entering text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Entering text using the IP Deskphone dialpad . . . . . . . . . 52

Configuring the dialpad to alphanumeric dialing . . . . . . . 55

Entering text using the USB keyboard . . . . . . . . . . . . . . . 56

Accessing the Avaya 1120E IP Deskphone . . . . . . . . . . . 58

Logging on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Automatic login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring the domain . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Password protection for domains . . . . . . . . . . . . . . . . . . . 60

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Logging on to your Avaya 1120E IP Deskphone . . . . . . . 62

Configuring the duration of the login . . . . . . . . . . . . . . . . 65

Timed logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Timed logoff while IP Deskphone is idle . . . . . . . . . . . . . 66

Timed logoff while on a call . . . . . . . . . . . . . . . . . . . . . . . 66

Selecting a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Confirmation logon screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Logging off from the IP Deskphone . . . . . . . . . . . . . . . . . . . . 69

Making an emergency call . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring the Avaya 1120E IP Deskphone . . . . . . . . . . . 71

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . 71

Creating the idle screen text display . . . . . . . . . . . . . . . . . . . . 72

Configuring the Backlight Screensaver . . . . . . . . . . . . . . . . . 73

Configuring Menu Auto back-out . . . . . . . . . . . . . . . . . . . . . . 74

Selecting a ring pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . 77

4

Contents

Adjusting the volume of the Handset,

Headset, and Handsfree mode . . . . . . . . . . . . . . . . . . . . 79

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Selecting the date and time format . . . . . . . . . . . . . . . . . . . . . 83

USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Headset menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Presence of USB headset . . . . . . . . . . . . . . . . . . . . . . . . 91

Audio format selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Generic USB headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Avaya USB headset adapter with HID . . . . . . . . . . . . . . . 93

Third–party USB headsets with HID . . . . . . . . . . . . . . . . 97

Analog Terminator Adapter for analog

(500/2500-type) telephone or fax machine . . . . . . . . . . 102

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Making a call using off-hook dialing . . . . . . . . . . . . . . . . . . . 107

Making a call using on-hook dialing . . . . . . . . . . . . . . . . . . . 109

Using handsfree calling . . . . . . . . . . . . . . . . . . . . . . . . . 109

Making a call using redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Making an intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Making paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Caller identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . 116

Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configuring Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Receiving intercom calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Receiving calls to a pickup group . . . . . . . . . . . . . . . . . . . . . 120

Receiving paging calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Receiving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

5

Contents

Forwarding calls to another number . . . . . . . . . . . . . . . . . . . 122

The Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Viewing the Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Initiating a call from the Address Book . . . . . . . . . . . . . . . . . 125

Adding a contact to your Address Book . . . . . . . . . . . . . . . . 127

Editing a contact in your Address Book . . . . . . . . . . . . . . . . 128

Copying information to the Address Book . . . . . . . . . . . . . . 132

Searching for a contact in the Address Book . . . . . . . . . . . . 134

Using the Search feature in the Address Book . . . . . . . 135

Using the Search feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Using Local Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Accessing the Call Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Managing calls in the Call Inbox while not on a call . . . . 139

Viewing the details of a call in the Call Inbox . . . . . . . . . 142

Managing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Missed Calls Notification . . . . . . . . . . . . . . . . . . . . . . . . 144

Initiating a call from the Call Inbox . . . . . . . . . . . . . . . . . 146

Deleting calls in your Call Inbox . . . . . . . . . . . . . . . . . . . 147

Accessing the calls in your Call Inbox during a call . . . . 148

Call Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Accessing the Call Outbox . . . . . . . . . . . . . . . . . . . . . . . 149

Managing calls in the Call Outbox while not on a call . . 149

Initiating a call from the Call Outbox . . . . . . . . . . . . . . . 150

Deleting calls from your Call Outbox . . . . . . . . . . . . . . . 151

Viewing the details of a call in the Call Outbox . . . . . . . 152

Accessing the calls in your Call Outbox during a call . . . 153

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Making a new call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

6

Contents

Initiating a call using the active

call context-sensitive soft key menu . . . . . . . . . . . . . . . . 155

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Multiple calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Using call conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Call Park feature . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . 169

Configuring custom settings . . . . . . . . . . . . . . . . . . . . . . . 170

Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Assigning functions to programmable keys . . . . . . . . . . . . . 171

Configuring speed dial keys . . . . . . . . . . . . . . . . . . . . . . . . . 173

Querying programmable keys . . . . . . . . . . . . . . . . . . . . . . . 174

Configuring Privacy settings . . . . . . . . . . . . . . . . . . . . . . . . . 175

Incoming call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Outgoing call privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Audio Codec Selection . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Audio Codec Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Screensaver/screen lock . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Background image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Selecting an image screen . . . . . . . . . . . . . . . . . . . . . . . 183

USB flash memory device support . . . . . . . . . . . . . . . . . . . . 184

Notes on File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Maintaining the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 194

Viewing the IP Deskphone information . . . . . . . . . . . . . . . . . 194

Viewing additional phone information . . . . . . . . . . . . . . 194

Accessing the services menu . . . . . . . . . . . . . . . . . . . . . . . . 195

7

Contents

Checking for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Resetting the IP Deskphone . . . . . . . . . . . . . . . . . . . . . 197

Erasing the user data . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Network menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Automatic remote software updates . . . . . . . . . . . . . . . . . . . 204

Visual indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Visual Alerter/Message Waiting Indicators . . . . . . . . . . . . . . 207

Monitoring other extensions . . . . . . . . . . . . . . . . . . . . . . . . . 208

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Fixed keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Commonly used functions . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Context-sensitive soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Display screen icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0

(Aug - Nov 2010) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

T-Rex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 237

8

Welcome

Welcome

Your Avaya 1120E IP Deskphone brings voice and data to your desktop.
The IP Deskphone connects directly to a Local Area Net wor k (L AN)
through an Ethernet connection. You can upgr ade the software on your IP
Deskphone to communicate using Session Initiation Protocol (SIP).

In this guide, the labels for programmable keys appear beside the keys
and labels for context-sensitive soft keys appear directly above the keys.

Figure 1 shows the programmable keys and context-sensitive soft keys.

Figure 1: Programmable keys and context-sensitive soft keys

Programmable
keys

Line 1 (Reserved)

Context-sensitive
soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• three programmable keys with labels and indicators

• one reserved line key

• four context-sensitive soft keys

• graphical, high-resolution LCD display, backlit, with adjustable
contrast

9

Welcome

• high-quality speaker phone

• volume control keys for adjusting the ringer, speaker, handset, and
headset volume

• six specialized keys:
—Quit

— Directory
— Inbox
— Outbox
— Services
—Copy

• six call-processing fixed keys:
—Mute

— Handsfree
— Goodbye
— Expand

— Headset
—Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are suppor ted,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic Dynamic Host Configuration Protocol (DHCP) network
configuration

• hearing aid compatibility

• intercom/paging support

• secure digits when accessing voice mail during a call

• logging off the IP Deskphone without entering a password

• dialing a call from the Inbox

10

Welcome

• the capacity to attach up to three Expansion Modules for Avaya 1 100
Series IP Deskphones, adding up to 54 programmable keys

Avaya 1120E IP Deskphone controls

Figure 2 on page 11 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

User-defined feature keys

Visual Alerter/Message
Waiting Indicator

High resolution
display screen

context-sensitive
soft keys

Inbox
Outbox
Directory

Handset

Speaker

Copy

Services
Quit

Feature Status Indicator

Volume control

Mute

Handsfree

Enter

Dialpad

Goodbye

Expand

Headset

Hold

Navigation
Cluster

11

Welcome

This section describes the controls on your IP Deskphone. Your IP
Deskphone can have fixed keys with icons or with labels. This document
presents both versions of the fixed key.

The keys on either side of the LCD display
area are User-defined keys, with labels on
the LCD. The system administrator can
reserve some keys for specific functions
during tasks and for advanced configuration.

You can define these keys for specific
functions, such as Call Forward.

Note: The key on the lower right is
reserved as your default line key.

Context-sensitive soft keys are located

below the display area. The LCD label above
each key changes based on the active
feature.

12

Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.

Press the Mute key to listen to the call
without transmitting. Press the Mute key
again to return to two-way conversation. The

Mute key applies to handsfree, handset, and

headset microphones.

Note: When you enable mute, a red
LED on the Mute key remains lit.

Welcome

Press the Handsfree key to activate the
built-in speaker and microphone of the IP
Deskphone.

Note: The Handsfree LED indicator on
the Handsfree key lights to indicate
when handsfree is active.

Use the Navigation Key Cluster to scroll
through menus and lists that appear on the
LCD display screen or for text entry. The
outer part of this key cluster rocks for up,
down, left, and right movements. For more
information, see “Navigation keys” on

page 32.

Use the Enter key, at the center of the

Navigation Key Cluster, to select menu

items or to confirm changes.

Note: The Enter key has the same
function as the context-sensitive soft
keys Select and Set.

Press the Goodbye/Release key to
terminate an active call. When multiple calls
are active, press the Goodbye/Release key
to end the highlighted call.

Use the Goodbye/Release to close menu
navigation or cancel user tasks.

13

Welcome

Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.

Note: The Headset LED indicator on th e

Headset key lights to indicate that the

headset is in use.

Press the Hold key to put an active call on
hold. Press the Hold fixed key to return to a
call on hold.

You can have several calls in a hold state.

Use the Dialpad to enter numbers and text.
To navigate to an item in a menu, press the

corresponding number on the dialpad to
activate the item or continue navigate the list
of items.

14

When you receive a voice message, the red

Visual Alerter/Message Waiting Indicator

lights. Also, when the ringer sounds, this
indicator flashes.

Press the Copy key to copy contact
information from one source such as the
Address Book to a destination such as a
feature key.

Welcome

Press the Services key to access the
following features:

1. Search—search in the local directory
(personal Address Book) and the global
directory (network Address Book for
names and telephone numbers)

2. Login—log in to your IP Deskphone.

3. Logout—log out of your IP Deskphone.

4. Check For Updates—check for the latest
software update for the IP Deskphone.

5. Reset Phone—reset your IP Deskphone.

6. File Manager—manage the
IP Deskphone file system and USB
Devices attached to the IP Deskphone.

7. Logging System—enable or disable the
logging process.

8. Phone Information—view informat ion
about the hardware and software on
your IP Deskphone, including user
information.

Press the Services key twice quickly to
access the Network menu.

Press the Quit key to cancel the current
operation or to exit the menu.

Note: Pressing the Quit key does not
affect the status of active calls.

15

Welcome

Press the Inbox key to access your call
inbox.

The call inbox stores all incoming calls on an
active IP Deskphone.

Press the Outbox key to view a record of all
outgoing calls.

Note: This key does not function as a
shift key.

Press the Directory key to access the
Address Book and the Friends list.

Note: You can access the Address
Book while on a call and start a new call
with a highlighted contact.

16

Welcome

Avaya 1120E IP Deskphone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides the status of the line key and the
programmable keys.

• The middle display area contains single-line information for items
such as caller number, caller name, menu items, feature prompt
strings, user-entered digits, date and time information, and telephone
information.

• The lower display area provides context-sensitive soft key label
information.

Figure 3: IP Deskphone LCD screen

Upper display area

User-defined
feature key labels

Middle display area

Date/Time display
Call party information
Menu information
Directories information

Lower Display Area

context-sensitive key
labels

17

Welcome

Cleaning the Avaya 1120E IP Deskphone LCD display screen

To clean the LCD display screen, gently wipe with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the
IP Deskphone. Using anything other than
a soft, dry cloth can contaminate
IP Deskphone components and cause
premature failure.

Context-sensitive soft keys

Your Avaya 1120 IP Deskphone has four context-sensitive soft keys
beneath the LCD screen. The context-sensitive soft keys access different
features and menus depending on the state of th e IP Deskphone and the
menu you access.

Figure 4 on page 18 shows the context-sensitive soft keys while the IP

Deskphone is in the idle state.

Figure 4: Context-sensitive soft keys when the IP Deskphone is in the idle
state

18

Welcome

Table 1 on page 19 lists the context-sensitive soft keys that you can use

to access menu items when the phone is idle..

Table 1: Menu items accessed through context-sensitive soft keys
(Part 1 of 5)

Item Function

Feature Press the Feature soft key to activate

features on your phone. When you
press the Feature soft key, a prompt
displays, where you can enter the
code of the feature you want to
activate. Use the Feature soft key to
activate the following functions:

— Conference
— Call Forward
— Last Number Redial
—Page
— Dial Voice Call (Intercom call)
— Call Park/Retrieve
— Call Pickup Group
— Call Pickup Extn
— Do Not Disturb
— Voice Mail Access
— Button Programming

(Programmable keys)

— Button Programming Query

The Feature soft key is context­sensitive.

19

Welcome

Table 1: Menu items accessed through context-sensitive soft keys
(Part 2 of 5)

Item Function

Redial or NewCall

Msgs

More…

abc or 123

Press the Redial context-sensitive
soft key to redial the last dialed num­ber.

If there is no stored redial number, the

NewCall context-sensitive soft key

appears and has the same effect as
pressing the primary user line key
(dial prompt).

Press the Msgs context-sensitive soft
key to access the following features:

1. Voice Mail—use to call your Voice
Mail number.

2. Missed Call Notification—use to
access your Missed Call details.

Press the abc or 123 context-sensi­tive soft key to toggle between alpha
and numeric input modes.

• To type letters, the abc context­sensitive soft key must be
displayed.

20

• To type numbers, press the abc
context-sensitive soft key to
display the 123 context-sensitive
soft key on the menu list.

Table 1: Menu items accessed through context-sensitive soft keys
(Part 3 of 5)

Item Function

Prefs Press the Prefs context-sensitive soft

key to display the Preferences menu.
The menu items include the following:

1. Display—use to adjust the display
settings of the LCD screen.

2. Audio—use to adjust tones and
volume settings, access the
Codecs menu to configure a USB
headset.

3. Feature Options—use to
configure the following:

— Call Ignore Action
— Missed Call Notification

Welcome

21

Welcome

Table 1: Menu items accessed through context-sensitive soft keys
(Part 4 of 5)

Item Function

Prefs 4. Language—use to change the

interface language.

5. Misc Options—use to access the
following options:

— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— Hold Mode: Private
—Time

6. Network—use to access the
following:

22

—Server Settings
— Device Settings
— Diagnostics
— Disable screensaver
— Licensing
— Lock

7. USB Locks—use to lock or unlock
the following USB devices:

— USB Mouse
— USB Keyboard
— USB Headset
— USB flash drive

Welcome

Table 1: Menu items accessed through context-sensitive soft keys
(Part 5 of 5)

Item Function

Prefs 8. User Settings - use to modify the

following:
— Call Settings

Idle display screen after dial pad input

After you enter information using the dial pad (there is no dial tone or
preceding line selection), the context-sensitive soft keys displayed on the
idle screen appear as shown in Figure 7 on page 53.

Figure 5: Idle display screen after dial pad input

Table 2 on page 23 lists the context-sensitive soft keys that you can use

to access menu items after dial pad input.

Table 2: Menu items accessed after dial pad input through context-sensitive
soft keys (Part 1 of 2)

Item Function

Send Press the Send context-sensitive soft

key to dial out the user input using the
primary login of the IP Deskphone.

User input is run against the dialing plan.

23

Welcome

Table 2: Menu items accessed after dial pad input through context-sensitive
soft keys (Part 2 of 2)

Item Function

abc or 123

Subject Press the Subject context-sensitive soft

Exit Press the Exit context-sensitive soft key

Press the abc or 123 context-sensitive
soft key to toggle between alpha and
numeric input mode.

key to configure a subject line to your
outgoing call before pressing the Send
context-sensitive soft key.

to clear the user input and return to the
initial idle screen.

In-call context-sensitive soft keys

When a call is active, use the context-sensitive soft keys to access the
menu items shown in Figure 6 on page 24.

Figure 6: In-call context-sensitive soft keys

24

Welcome

lists the context-sensitive soft keys you can use to access menu items
during an in-call session.

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 1 of 8)

Item Function

Trnsfer

Audio

Press the Trnsfer context-sensitive
soft key to transfer the current call
to another location or to another
contact.

Press the Audio context-sensitive
soft key to access the following
features:

Tones

• Ring Pattern
— Select test patterns from 1

to 8

• Alerting Volume
— Set Desired volume

25

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 2 of 8)

Item Function

Audio

Voice

• Configure the volume for the
following:

— Handset Volume
— Headset Volume
— Handsfree Volume

Codecs

Select the Audio Codecs:

• G722 (wideband codec)

• PCMU (standard u-law)

• G729 (729 codec)

• PCMA (standard a-law)

Headset Selection

Select the active headset device:

• Wired, USB (if wired, then
select type 1, 2 or 3)

26

• Enable HID Commands
(enable or disable)

• MHA Headset Type:

• MHA Back Light (enable or
disable)

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 3 of 8)

Item Function

Audio

Activate

Note: You can change the
audio settings to improve audio
quality based on the available
band width. If the Internet
bandwidth is low, you can
improve the audio quality by
changing the audio setting to
low.

• Monitor Audio Quality—used to
view details about the audio
quality of an active call.

OR

The Activate context-sensitive soft
key appears when the call is not
active. The most common usage of
this key is when the call displayed
onscreen is a call that was parked
against the user (or a call that the
user placed on hold).

Note: The Activate context­sensitive soft key never
appears at the same time as
the Audio context-sensitive
soft key.

More…

Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys (three
menu lists are available).

When you press the More…
context-sensitive soft key, a
different selection of context­sensitive soft keys appears.

27

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 4 of 8)

Item Function

More…

When you press the More… context-sensitive soft key for the first
time, the following context-sensitive soft keys appear on the menu
list.

• If you press the More…
context-sensitive soft key once
from the first menu list, you
access the following context­sensitive soft keys:

[NewCall] [More.…]

• If you press the More…
context-sensitive soft key from
the first menu list twice, you
access the following context­sensitive soft keys:

[Prefs] [ ] [ ] [More…

• If you press the More…
context-sensitive soft key from
the first menu list three times,
you return to the first menu list
with the following context­sensitive soft keys.

[Conf] [Trnsfer] [Audio] [More…

28

NewCall

Press the NewCall context­sensitive soft key to obtain a dial
tone to place another call during an
active call or to a make a
conference call.

The NewCall context-sensitive soft
key behaves like the Conf context­sensitive soft key.

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 5 of 8)

Item Function

More…

When you press the More… context-sensitive soft key for the
second time, the following context-sensitive soft keys appear on
the menu list.

Prefs

Press the More… context-sensitive
soft key to select a new menu list of
context-sensitive soft keys.

The next available menu list
contains the following context­sensitive soft keys:

[Prefs] [ ] [ ] [More…]

Press the Prefs context-sensitive
soft key to display the Preferences
menu.

The menu items include the
following:

1. Display—use to adjust the
display settings of the LCD
screen.

29

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 6 of 8)

Item Function

Prefs

2. Audio—use to adjust tones and
volume settings and to
configure a USB headset.

3. Feature Options—use to
configure the following:

— Call Ignore Action
— Missed Call Notification

4. Language—use to change the
interface language.

5. Misc Options—use to access
the following options:

— Alpha Dialing
— Search Method
— Incoming Privacy
— Outgoing Privacy
— Hold Mode: Private
—Time

30

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 7 of 8)

Item Function

Prefs

6. Network—use to access the
following:

—Server Settings
— Device Settings
— Diagnostics
— Disable screensaver
— Licensing
—Lock

7. USB Locks—use to lock or
unlock the following USB
devices:

— USB Mouse
— USB Keyboard
— USB Headset
— USB flash drive

8. User Settings—use to modify
the following:

— Call Settings

More… Press the More… context-sensitive

soft key to return to the first menu
list of context-sensitive soft keys.

The next available menu list
contains the following context­sensitive soft keys:

[Conf] [Trnsfer] [Audio]
[More…]

31

Welcome

Table 3: Menu items accessed during an in-call session through context­sensitive soft keys (Part 8 of 8)

Item Function

Unlock The Unlock context-sensitive soft

key appears if you answer a call
when the IP Deskphone is locked
with a password protected
screensaver.

Navigation keys

This section provides information about keys you can use to navigate
within the menus of your Avaya 1120E IP Deskphone.

Note: Menu items are sorted by number.

You can select menu items in one of the following ways:

• Press the corresponding number on the dialpad and then press the

Select soft key.

• Use the navigation key to scroll through the menu to highlight the item
you want to select and then press the Select soft key.

32

Welcome

Table 4 on page 33 describes the navigation keys and their functions.

Table 4: Navigation keys and functi o ns (Part 1 of 2)

Key Function

Navigation Key Cluster Press the Left or Right arrows on the

Navigation Key Cluster to:

• Scroll long lines of text when you
view caller ID.

Note: The IP Deskphone
automatically scrolls long lines of
text from right to left for entries
such as in your address book or
your Call Inbox. When your Search
Method is set to Index Search, you
can increase the speed of the
scrolling by repeatedly pressing
the right navigation key or
decrease the scrolling speed by
repeatedly pressing the left
navigation key. For more
information, see “Searching for a

contact in the Address Book” on
page 134.

• Change the slide adjustment from
left to right when you adjust such
things as contrast or volume.

Navigation Key Cluster Press the right side of the Navigation

Key Cluster to:

• Create a space when you enter
and edit text.

• View the details of the selected call
log entry in the Inbox and the
Outbox.

33

Welcome

Table 4: Navigation keys and functi o ns (Part 2 of 2)

Key Function

Navigation Key Cluster Press the left side of the Navigation

Key Cluster to:

• Move cursor to the left when you
enter and edit text.

• Leave the detail view of the Inbox
or Outbox and return to the main
Inbox or Outbox. Operates like the

Back context-sensitive soft key.

Press the up or down arrows on the

Navigation Key Cluster to:

• Erase a character (backspace)
when you enter and edit text.

• Highlight items in a list, such as
Address Book entries or items in
your Call Inbox.

Using a USB Mouse

The IP Deskphone is equipped with a USB port in which you ca n connect
a USB mouse. You can use the USB mouse to activate context-sensitive
soft key items and menu items.

Use your mouse to click a context-sensitive soft key label of the LCD
screen to activate that item. When a menu is open, double-click on a
menu item to activate it or click on the item to highlight it. For example,
you can click the View context-sensitive soft key label to open that menu.
Double-click the word Inbox in the menu list; you can then double-click a
name in the Inbox list to initiate a call, or click the item to highlight the
name.

To access the Network menu, right-click anywhere on the display.

34

Welcome

Note: USB mouse support is available for the
Avaya 1 120E IP Deskphone but does not extend to added Expansion
Modules.

Available IP Deskphone call features

The IP Deskphone is supported by the Avaya IP Office 7.0 call server.
Your system administrator uses IP Office to assign call features to your IP
Deskphone. To determine which features are available or to activate
features, contact your system administrator or service provider.

Note: Not all service providers support the entry of a SIP address to
initiate a call, for example, [e-mail]. Some service
providers require that you enter a Directory Number (DN) to initiate a
call, for example, 555-5555. Contact your system administrator to
determine whether your call server supports SIP address dialing.

Security features

Before you can use your IP Deskphone, an ID and password must be
assigned to your IP Deskphone. This security measure ensures that, after
you log off, calls cannot be made from your IP Deskphone and features
such as Address Book, and Call Outbox are inaccessible. Your ID and
password also prevent unauthorized access to your user profile.

35

Welcome

Secure connection

Call security is identified by the presence of a security icon (padlock)
that is displayed on the IP Deskphone screen.
After the IP Deskphone is registered with the SIP Proxy, you can view the

security icon when:

• the IP Deskphone is idle

• you are on an active call

36

Regulatory and safety information

Regulatory and safety information

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

• Reorient or relocate the receiving antenn a .

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user
authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.

• Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device mus t acce p t any
interference, including interference that may cause undesired
operation of the device."

37

Regulatory and safety information

Table 5 lists EMC compliance for various jurisdictions.

Table 5: EMC compliance

Jurisdiction Standard Description

United
States

FCC CFR 47 Part 15Class B Emissions: FCC Rules for

Radio Frequency Devices (see Notes
1 and 2)

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital
Apparatus

Australia/
New
Zealand

European
Community

AS/NZ CISPR 22
CISPR 22

Class B Emissions: Information
technology equipment - Radio
disturbance

EN 55022 Class B Emissions: Information

technology equipment - Radio
disturbance

EN 55024 Information technology equipment -

Immunity characteristics
Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per
phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems
for equipment with rated current <= 16
A

Japan VCCI Regulations for voluntary control

measures.

38

Regulatory and safety information

Table 6 lists Safety compliance for various jurisdictions.

Table 6: Safety compliance

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information T echnology Equipment
Canada CSA 60950-1-30 Safety of Information Technology Equipment
European

Community
Australia/New

Zealand

EN 60950-1 ITE equipment - Safety - Part 1: General

requirements

AS/NZS

60950.1:2003

Safety of Information T echnology Equipment

39

Regulatory and safety information

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from http://support.avaya.com/css/

appmanager/public/support.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment

DenAn regulatory notice for Japan

40

Using your Avaya 1120E IP Deskphone

Using your Avaya 1120E IP Deskphone

After you familiarize yourself with the Avaya 1120E IP Deskphone
features, you can start to use the IP Deskphone.

Getting started

This section provides information about how to use the IP Deskphone.
Carefully read each section before you operate the new IP Deskphone.

The following sections describe details about the IP Deskphone:

• “Before you begin” on page 42

• “Connecting the components” on page 42

• “Entering text” on page 51

• “Accessing the Avaya 1120E IP Deskphone” on page 58

• “Configuring the Avaya 1120E IP Deskphone” on page 71

41

Using your Avaya 1120E IP Deskphone

Before you begin

CAUTION
Damage to Equipment

Do not plug your IP Deskphone into a
regular telephone jack. This can result in
severe damage to the IP Deskphone.
Consult your system administrator to
ensure that you plug your telephone into a
10/100/1000 BaseT Ethernet jack.

CAUTION

Your IP Deskphone is designed for use in
an indoor environment only.

CAUTION

Do not plug your
Avaya 1120E IP Deskphone into an
Integrated Service Digital Network (ISDN)
connection. Severe damage to the
Avaya 1120E IP Deskphone can result.

Connecting the components

Figure 9 on page 87 shows the connections on the IP Deskphone.

42

Figure 7: IP Deskphone connections

Using your Avaya 1120E IP Deskphone

Accessory Expansion
Module port

USB
Connector

WARNING Ensure that the protective rubber cap on the
Expansion Module port is in place when the port is not in use.
Connection of anything other than the proper Expansion
Module connector to this port can cause damage to the IP
Deskphone.

PC Ethernet port
LAN Ethernet port

Tilt Lever

Link lamp

AC Adapter jack
Headset jack
Handset jack

Install your IP Deskphone by completing the following procedures in the
order listed:

• “Removing the stand cover” on page 44

• “Connecting the AC power adapter (optional)” on page 45

• “Connecting the handset” on page 46

• “Connecting the headset (optional)” on page 47

• “Connecting the LAN ethernet cable” on page 48

• “Installing additional cables” on page 49

43

Using your Avaya 1120E IP Deskphone

• “Wall-mounting the IP Deskphone (optional)” on page 49

Figure 8: Wall-mount lever

Wall-mount lever

WARNING Your Avaya 1120E IP Deskphone is shipped with
the base locked in position. To avoid damaging your phone,
press the wall-mount lever, located under the Handsfree key
as indicated in the pr evious figu re, to releas e the base a nd pull
it away from the IP Deskphone.

Removing the stand cover

To access the cable routing tracks and attach cables, you must remove
the stand cover. Pull upward on the center catch as indicated in the
following figure, and remove the stand cover. The cable routing tracks are
now accessible.

44

Figure 9: Remove the stand cover

Center
Catch

Using your Avaya 1120E IP Deskphone

Tilt Lever
Button

Handset
cord exit

Connecting the AC power adapter (optional)

Your IP Deskphone supports AC power and Power over Ethernet (PoE)
options, including IEEE 802.3af standard power. For AC power, use the
Avaya AC adapter only. You can order the optional Avaya AC adapter
(N0023000) separately.

WARNING

Use only the approved Avaya AC Adapter (model
#N0023000) with your IP Deskphone.

To connect the AC adapter to the AC adapter jack in the bottom of the IP
Deskphone use the following procedure:

45

Using your Avaya 1120E IP Deskphone

1. Form a small bend in the cable.

2. Thread the adapter cord through the channels in the stand.

To use PoE, your connected LAN must support PoE. A PoE-enabled LAN
delivers power to your IP Deskphone over the CAT-5 network cable and
an AC adapter is not required.

WARNING

If you are connected to a PoE connection do not use the
AC power adapter

To use gigabit Ethernet, you must connect to the LAN through CAT- 5e (or
later) cables.

Connecting the handset

Use the following procedure to connect the handset to the IP Deskphone.

1. Connect the end of the handset cable with a short straight section to
the handset.

2. Connect the end of the handset cable with the long straight section,
into the RJ-9 handset jack marked with the
the IP Deskphone.

3. Form a small bend in the cable.

4. Thread the handset cord through the channels in the stand so that it
exits behind the handset on the right side, using the handset cord exit
in the stand base marked with the

page 45.

46

+ symbol as shown in Figure 9 on

+ symbol on the back of

Using your Avaya 1120E IP Deskphone

Connecting the headset (optional)

Perform the following procedure to connect the optional he adset to th e IP
Deskphone.

1. On the back of the IP Deskphone, plug the headset connector in to the
RJ-9 headset jack marked with the ) symbol.

2. Thread the headset cord, along with the handset cord, through the
channels in the stand so that the headset cord exits the channel
marked with the ) symbol.

Selecting the headset tuning parameter

You can select a headset from the following list of supported headsets.

• Type 1: Monaural and Binaural Headset
— Monaural Headset: Plantronics Model number: H251N (Part

number: 64338-01) with cable Model Number: A10 (Part Number:
66268-02)

— Binaural Headset: Plantronics Model number: H261N (Part

number: 64339-01) with cable Model Number: A10 (Part Number:
66268-02)

• Type 2: Monaural and Binaural Headset
— Monaural Headset: Plantronics Model number: HW251N (Part

number: 75100-06) with cable Model Number: A10 (Part Number:
66268-02)

— Binaural Headset: Plantronics Model number: HW261N (Part

number: 75101-06) with cable Model Number: A10 (Part Number:
66268-02)

• Type 3: Binaural Headset
— Binaural Headset: GN Netcom Model number: GN 4800 (Part

number: 48492-09)

After you select a headset, the corresponding tuning parameters are
applied automatically.

47

Using your Avaya 1120E IP Deskphone

Perform the following procedure to select a headset.

1. Press Prefs.

2. Select Audio.

3. Select Headset Type.

Connecting the LAN ethernet cable

Note: Your IP Deskphone supports both AC power and PoE options,
including IEEE 802.3 standard power . To use local AC power, you can
order the optional AC adapter separately . To use PoE, where power is
delivered over the CAT5 cable, the LAN must support PoE, and you
do not need an AC adapter.

To enable full functionality of your IP Deskphone, connect your IP
Deskphone to your LAN using a CAT5e Ethernet cable. If yo ur ne twork is
equipped with PoE, you can power your IP Deskphone through the LAN
port.

To connect your IP Deskphone to your LAN use the following procedure:

1. Connect one end of the supplied Ethernet cable to the back of your IP
Deskphone by using the RJ-45 connector marked with the % symbol.

2. Thread the network cable through the channel marked with the %
symbol.

3. Connect the other end of the cable to your LAN Ethernet connection.

To connect your PC through your IP Deskphone use the following
procedure:

1. Connect one end of the PC Ethernet cable to your IP Deskphone
using the RJ-45 connector marked with the %

symbol.

2. Thread the cable through the channel marked with the ( symbol.

3. Connect the other end of the cable to the LAN co nne ctor on the back
of your PC.

48

Using your Avaya 1120E IP Deskphone

Installing additional cables

If applicable, you can plug an optional USB device such as a USB mouse
or a USB keyboard into your IIP Deskphone. Connect the USB cable to
the USB port on the back of the IP Deskphone.

Figure 10: Cable routing tracks and mounting holes

Method B

Method A

Wall-mounting the IP Deskphone (optional)

You can mount your Avaya 1120E IP Deskphone on a wall either by:
(method A) using the mounting holes on the bottom of the IP Deskphone
stand or (method B) using a traditional-style wall-mount box with an RJ­45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your IP
Deskphone:

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Using your Avaya 1120E IP Deskphone

Method A:

1. Press the wall-mount lever, and pull the IP Deskphone away from the
stand, as shown in Figure 11 on page 50.

2. Use the stand cover (the part you removed in “Removing the stand

cover” on page 44), to mark the wall-mount holes by pressing the

bottom of the stand cover firmly against the wall in the lo cation wher e
you wish to install the IP Deskphone. Four small pins on the bottom of
the stand cover make marks on the wall.

3. Use the marks as a guideline for installing the wall-mount screws (not
provided). Install the screws so that they protrude 3 millimeters (mm)
(1/8 inch) from the wall.

4. Install the IP Deskphone stand mounting holes over the screw heads
as indicated in Figure 10 on page 49 (Method A). You need to
remove the IP Deskphone from the wall to adjust the lower screws.

5. When the lower screws are snug, install the IP Deskphone on the
mounting screws, and then tighten the top screws.

Figure 11: Rotate the IP Deskphone into the wall mount position

50

Tilt lever Wall-mount lever

Using your Avaya 1120E IP Deskphone

Method B:

1. Attach the 15-cm (6-inch) CAT5e cable.

2. Position the stand over the mounting rivets, and slide the IP
Deskphone down the wall so that the rivets fit into the slots on the
stand, indicated in Figure 10 on page 49 (Method B).

3. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click.

4. Put the IP Deskphone in the wall-mount position (optional). If you
wall-mount your IP Deskphone, put it in the wall-mount position by
holding the Tilt Lever and pressing the IP Deskphone towards the
base until the IP Deskphone is parallel with the base. Release the Tilt
Lever and continue to push the IP Deskphone towards the base until
you hear an audible click. Ensure the IP Deskphone is securely
locked in position.

Attention: To add an Expansion Module for Avaya 1100 Series
IP Deskphones see Expansion Module for Avaya 1100 Series
IP Deskphones ((NN40050-118).

Entering text

You can use combinations of the letters and numbers on the dialpad of
your IP Deskphone to, for example, enter SIP addresses, create Address
Book entries, and to designate feature key labels.

To make a call, you can dial an alphanumeric SIP address; for example,
[e-mail] can enter and edit text on your IP Deskphone
using the following methods:

Attention:Some service providers support only th e use of a Directory
Number (DN) such as 555-5555 to initiate a call to another IP
Deskphone. Contact your system administrator or service provider to
determine if alphanumeric dialing is supported. Alphanumeric dialing
consists of string of text that contain letters and numbers that make
up, for example, a SIP address.

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Using your Avaya 1120E IP Deskphone

You can use the following methods to enter and edit text on your
Avaya 1120E IP Deskphone:

• “Entering text using the IP Deskphone dialpad” on page 52

• “Entering text using the USB keyboard” on page 56

Entering text using the IP Deskphone dialpad

For applications that offer text input, when you use the dialpad to enter
text the system activates the abc/123 context-sensitive soft key .

You can toggle between numeric and alphabetic input as follows:

• When the context-sensitive soft key label is abc, you can enter
alphabetic text.

• When the context-sensitive soft key label is 123, you can enter
numbers.

Figure 12: context-sensitive soft key abc/123

For example, if you want to enter the lower case letter a, press the abc/

123 context-sensitive soft key to toggle to alphabetic input. Then press

the number 2 key once. If you want to enter the upper case letter C, press
the number 2 key six times. You can cycle through the letters (and the
numeral) by pressing the number button repeatedly.

To create names or words that contai n two adjacent letters that appear on
the same button, for example, the word press, you can do the following:

1. To enter the first character, press the dialpad key 6.

2. Pause briefly.

3. To enter the next letter, press the dialpad key 6 twice to cycle to the
letter r.

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Using your Avaya 1120E IP Deskphone

When you enter alphanumeric information, the 1 key on the dialpad
represents the characters in Table 7 on page 53. To enter a special
character, press the dialpad number 1 to cycle through the characters
until you reach the one you need. For example, to enter a question mark
(?), press the number 1 key eight times.

Table 7: Alphanumeric characters for dialpad key 1 (Part 1 of 2)

Character Name

@
.

­_
&
‘
^
?
!
(
)
,
\
/

at
period
dash
underscore
ampersand
apostrophe
carat
question mark
exclamation point
left parentheses
right parentheses
comma
backslash
forward slash

:
;
~

colon
semi-colon
tilde

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Using your Avaya 1120E IP Deskphone

Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2)

Character Name

=
+
1

Note: No letters are associated with the 0 key.

equal
plus
numeral 1

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Using your Avaya 1120E IP Deskphone

Configuring the dialpad to alphanumeric dialing

To eliminate the need to press the abc/123 context-sensitive soft key
when you enter text, you can configure the Avaya 1120E IP Deskphone
dialpad default to alphabetic mode.

To configure the dialpad to alphabetic mode as the default:

Prefs

On Back

or

To disable alphabetic mode and configure numeric mode as the
default:

Prefs

1. Press the Prefs context-sensitive soft
key, and then select Misc Options.
Highlight Alpha Dialing, and then press
the Change context-sensitive soft key.

2. Choose one of the following:
— Press the On context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing
configurations and return to the

Preferences menu.

1. Press the Prefs context-sensitive soft
key, and then select Misc Options.
Highlight Alpha Dialing, and then press
the Change context-sensitive soft key.

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Using your Avaya 1120E IP Deskphone

2. Choose one of the following:

Off Back

or

— Press the Off context-sensitive soft

key to turn on alphanumeric dialing.

— Press the Back context-sensitive

soft key to keep existing
configurations and return to the

Preferences menu.

Entering text using the USB keyboard

You can connect a USB keyboard to the USB port of your IP Deskphone
to enter text and numbers, access some features, and duplicate some
functions.

For example, to dial a directory number, you can use the keyboard
number pad to enter digits and the asterisk (*) and octothorpe (#)
characters and you can use the alphabetic keys to enter text.

Table 8 on page 56 describes the associations between the USB

keyboard function keys and the IP Deskphone fixed keys.

Table 8: USB keyboard functions (Part 1 of 2)

USB
Keyboard Key

IP Deskphone Fixed Key

Esc Quit
F1 Services
F2 Expand
F3 Inbox
F4 Outbox
F5 Address Book
F6 Copy
F7 Volume Down

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Using your Avaya 1120E IP Deskphone

Table 8: USB keyboard functions (Part 2 of 2)

USB
Keyboard Key

IP Deskphone Fixed Key

F8 Volume Up
F9 Mute
F10 Hold
F11 Headset
F12 Handsfree
Break Goodbye (Release)
Backspace Left arrow of Navigation Cluster
Arrow Left Left arrow of Navigation Cluster
Arrow Right Right arrow of Navigation

Cluster
Arrow Up Up arrow of Navigation Cluster
Arrow Down Down arrow of Navigation

Cluster
Enter Enter

57

Accessing the Avaya 1120E IP Deskphone

Accessing the Avaya 1120E IP Deskphone

You require a log on ID and a password to log on to a server with your
Avaya 1120E IP Deskphone.

Logging on

Whenever you log on to your Avaya 1120E IP Deskphone you must do
the following:

• confirm your logon ID

• enter your password

• select the duration of this session
Release 2.2 supports admin password protection for login prompt that

appears when you power up the IP Deskphone or after you log off.
When you log on to your Avaya 1120E IP Deskphone you must confirm

your logon ID, enter your password, and select the duration of this
session. However, the first time you use your IP Deskphone, you need to
complete some of the following procedures:

• “Automatic login” on page 59

• “Configuring the domain” on page 59

• “Selecting a language” on page 61

• “Logging on to your Avaya 1120E IP Deskphone” on page 62

• “Configuring the duration of the login” on page 65

• “Selecting a location” on page 67

• “User Profile” on page 68

Note: The system automatically logs you back on after a power
outage or software upg rade. The system administrator configu res this
feature on a network-wide basis.

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Accessing the Avaya 1120E IP Deskphone

Automatic login

Before you first receive your Avaya 1120E IP Deskphone, your system
administrator can configure your IP Deskphone with your user logon and
password. If this is the case, after you plug in the IP Deskphone you can
use it without further configuration.

Note: If the IP Deskphone is configured with automatic logon, you
can not use the log off function, and you need a password to access
some features and functions. Contact your system administrator or
service provider for further information.

Configuring the domain

Before the log on process, if you need to change the domain or confirm
that the domain you log on to is correct, press the Domain context­sensitive soft key from the logon prompt. The current domain appears on
the IP Deskphone LCD screen. You can edit the domain that is listed or
press the Domain context-sensitive soft key to access a list of available
domains to which you can choose to connect.

Note 1: You must enter the admin password to edit domains.
Note 2: Check with your system administrator before editing or

changing domains.

To change the domain:

Domain

1. Press the Domain context-sensitive soft
key to change the current domain.

— Press the Domain context-sensitive

soft key to change the current
domain.

Note: You must enter an admin
password before you can edit the
domain in which the IP Deskphone
connects.

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Accessing the Avaya 1120E IP Deskphone

2. Press the Up/Down navigation key to
highlight the new domain you want to
use.

Select

Back

3. Choose one of the following:
— Press the Select context-sensitive

soft key to change the domain to the
highlighted domain from the list. The
IP Deskphone returns to the Current

Domain page, and the new domain

appears.

— Press the Back context-sensitive

soft key to keep existing
configurations and return to the
previous menu.

Password protection for domains

This feature supports admin password protection for e diting of the domain
and is not required for switching domains. If you log on using the
administrator password, you can use the editing domain option for both
the Current Domain state and Domain List state.

After you press back on the edit page or on the password prompt, the idle
display appears. You must enter the admin password to reenter the
editing domain.

Password check to switch domains

When no one is logged on, a domain soft key appears. When you press
the domain soft key, the current domain page appears without a
password query.

Password protection for editing domain

When you press Edit for a domain, the admin password prompt appears.
The editing domain page appears after you enter the correct adm in

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Accessing the Avaya 1120E IP Deskphone

password. If you do not enter the correct password, the message
“incorrect password” appears with a prompt to retry.

Password request in server settings mode

When you edit the domain from the server settings under the Network
menu, you are prompted to enter the admin password. After you ente r the
password, the Domain page appears. When you press the Edit context­sensitive soft key, there is no prompt for the admin password because
you have already entered the admin password to load the Server Settings
menu.

Selecting a language

Your IP Deskphone has the capacity to operate using other languages,
such as French. The system administrator can provision the
IP Deskphone with up to six languages. If the IP Deskphone is
provisioned with other languages, you can choose an available language
during the login process by pressing the Lang context-sensitive soft key
on the User Login page.

To change the language:

Change

Back

1. Choose one of the following:
— Press the Change context-sensitive

soft key to change the current
language.

— Press the Back context-sensitive

soft key to keep existing language
and return to the User Login
screen.

2. Press the Up/Down navigation key to
highlight the new language you want to
use.

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Accessing the Avaya 1120E IP Deskphone

Select

Back

3. Choose one of the following:
— Press the Select context-sensitive

soft key to change the language to
the highlighted language from the
list. The IP Deskphone returns to the

User Login screen and uses the

selected language.

— Press the Back context-sensitive

soft key to keep the existing
language and return to the User

Login screen.

Logging on to your Avaya 1120E IP Deskphone

You need to log on to your Avaya 1120E IP Deskphone when you first
install and restart your IP Deskphone and anytime you log off or reboot.

Note 1: When you log on to the IP Deskphone for the first time, the
system prompts you for a location. For more information, see

“Selecting a location” on page 67.

Note 2: The IP Deskphone retains the previous user logon ID, which
appears after the ID prompt whenever the IP Deskphone reboot s.

If Authentication is enabled by your system administration, you can enter
your authentication ID independent of your user ID. The authentication ID
is used when the server challenges the IP Deskphone.

To logon to the IP Deskphone

:

abc 1. Press the abc/123 context-sensitive soft

key to toggle between alphabetic or
numeric input.

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Accessing the Avaya 1120E IP Deskphone

2. Use the dialpad to enter your user ID
login at the prompt.

Note: Use the left navigation key to
backspace and remove a previous user
ID.

Login

abc

Login

Login

3. Press the Login context-sensitive soft
key.

If Authentication is enabled by your
system administration, you are
presented with the Authentication ID
screen. The authentication ID is
autofilled with your user ID.

If Authentication is not enabled, a new
screen appears and prompts you for
your password.

a. Press the abc/123 context-sensitive
soft key to toggle between alphanumeric
or numeric input.

b. Use the dialpad to enter your
authentication ID login at the prompt.

c. Press the Login context-sensitive soft
key.

A new screen appears and prompts you
for your user password.

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Accessing the Avaya 1120E IP Deskphone

4. Enter your password by using the
dialpad.

Note 1: When you enter your password,
the last character entered appears.
However, all previous characters are
hidden.

Note 2: When you enter your password
and you use the navigation key to
backspace, you erase all the characters
and must completely reenter your
password again.

Next

5. Press the Next context-sensitive soft
key.

Cancel Note: You can cancel the login process

by pressing one of the following keys:
—Cancel

— Goodbye
—Quit

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Accessing the Avaya 1120E IP Deskphone

Configuring the duration of the login

After you enter your logon ID and password the Duration screen
appears. You can enter the maximum length of time of the session. If you
choose to use the default duration Permanent, you remain logged on to
the phone until you log off.

To configure the login duration:

1. Choose one of the following:

Next

Timed

—Press the Next co ntext-sensitive soft

key to configure the logon duration
to Permanent. A login confirmation
screen appears.

— Press the Timed context-sensitive

soft key to open a screen to
configure a maximum time to remain
logged in.

Note: If you press the Timed context­sensitive soft key, you must then
configure the duration of the login.

Period 2. Press the Period context-sensitive soft

key to toggle the logon duration entries
between hours or days.

3. Do one of the following:
— Use the dialpad to enter the number

of hours or days you want to remain
logged on and press the Next
context-sensitive soft key.

Next

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Accessing the Avaya 1120E IP Deskphone

Back

Cancel

— Press the Back context-sensitive

soft key to return to the permanent
logon screen.

— Press the Cancel context-sensitive

soft key to return to the first logon
screen.

Timed logoff

When you determine a logon time other than permanent, the IP
Deskphone reminds you of your expiry time.

Timed logoff while IP Deskphone is idle

When the login time expires and the IP Deskphone is idle (not on a call),
you can do one of the following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit or Release/Goodbye key to logout immediately.
If you do not respond, the prompt times out in 45 seconds and the IP

Deskphone logs off.
If you answer a call during the logout prompt, the logon switches to

permanent login.

Timed logoff while on a call

When the login time expires while you are on a call, you can do one of the
following at the prompt:

• Press the Yes context-sensitive soft key to log off immediately.

•Press the No context-sensitive soft key to switch to Permanent logon.

• Press the Quit key to dismiss the log out prompt and switch to
permanent login.

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Accessing the Avaya 1120E IP Deskphone

• Press the Release/Goodbye key to dismiss the logout prompt and
switch to permanent login.

Note: If you press the Release/Goodbye key to dismiss the logout
prompt, you also terminate the call.

If you do not respond, the prompt times out in 45 seconds and the IP
Deskphone switches to permanent login.

Selecting a location

When you first login to the IP Deskphone, the system prompts you for a
location. The location you select is saved in your User Profile.

Depending on your service provider, the Enhanced Emergency Service
uses the location you select or the Directory Number (DN) on the call
server when handling emergency calls. The configuration of the call
server determines how emergency service calls are handled by your
IP Deskphone.

Note 1: During an emergency call, you cannot log out from the IP
Deskphone or release or disconnect the call. The IP Deskphone
remains connected to the emergency service until the emergency
service operator disconnects it.

Note 2: If the login time expires during an emergency call, a prompt
does not appears and the IP Deskphone automatically switches to
permanent login.

Note 3: When you configure your user profile for the first time, you
must confirm that the selected location is correct. You can view your
location by accessing the IP Deskphone information screen. Fo r more
information, see “Viewing the IP Deskphone information” on

page 194.)

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Accessing the Avaya 1120E IP Deskphone

User Profile

Your User Profile contains your specific settings and data. You are
prompted to create a User Profile the first time you log on to your IP
Deskphone. If you delete your User Profile, the IP Deskphone reboots,
and you must log on and create a new User Profile. When you log on to
your IP Deskphone, your specific settings and data are automatically
available for you.

The information stored in your user profile includes:

• Independent volume adjustments for handset, headset, and
handsfree

• Alerting Volume adjustment

• Idle Screen display text

• Display Contrast and Backlight Screen Saver settings

• Voice Mail settings (number and mailbox ID)

• User location (from a server-provided list)

• Time, Date, and Zone format settings

• Default dialing (alpha/numeric)

• Call Ignore action (local/network)

• Search method (Name, First character, Index)

• Dialing pattern default (alpha/numeric)

• Address Book entries

• Call Inbox and Call Outbox entries

• Programmable keys configuration

Confirmation logon screen

When you complete the logon process, the logon confirmation screen
appears. Press the OK context-sensitive soft key to complete the logon
process.

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Accessing the Avaya 1120E IP Deskphone

If the login is unsuccessful, a login error messag e Failed to login
user, Authentication required appears. Press the OK context-

sensitive soft key to return to the first logon screen. The most common
cause for logon failure is the incorrect entry of your password.

Note: In case of login failures, the IP Deskphone displays the
message “Failed to login user” and then automatically returns to the
login screen.

Logging off from the IP Deskphone

To log off from the IP Deskphone:

1. Press the Services fixed key, and then
select Logout from the menu.

abc

2. Press the abc/123 context-sensitive soft
key to toggle between alphabetic or
numeric input.

Logout Back

or

3. Use the dialpad to enter your password
at the prompt.

4. Choose one of the following:
— Press the Logout context-sensitive

soft key to complete the logout
process. The IP Deskphone returns
to the User Login screen.

— Press the Back context-sensitive

soft key to remain logged on and
return to the Services menu.

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Accessing the Avaya 1120E IP Deskphone

Making an emergency call

You can use the Avaya 1120E IP Deskphone to make an emer gen cy ca ll
to the Public Safety Answering Point (PSAP) from any accessible screen
without logging on.

When you pick up the handset, press the handsfree button or headset
button without logging on, a message “Emergency calls only” appears,
and the Avaya 1120E IP Deskphone can only be used to make an
emergency call. All context-sensitive soft keys and feature keys are blank
and unusable except for the second context-sensitive soft key which
allows you to switch between numeric and alphabetic characters. If you
hang up before the connection is established, the
Avaya 1120E IP Deskphone returns to the initial state.

Note: When the IP Deskphone is waiting for the user to log on or it is
blocked by a screen saver, you can still make an emergency call. If
you pick up the handset, a message "Emergency ca lls only " app e ars
and the IP Deskphone can be used for making only emergency calls.

To make an emergency call:

70

1. Choose one of the following:
— Pick up the handset.
— Press the handsfree button.
— Press the headset button.
Note: Hang up or switch off the handset

to return to normal state.

2. Dial the emergency number that is
provided by your dialing plan.

Configuring the Avaya 1120E IP Deskphone

Configuring the Avaya 1120E IP
Deskphone

You can adjust a few settings of the Avaya 1120E IP Deskphone to
conform to the environment where you want to use th e ph on e . Th es e
settings are saved to your User Profile. This chapter describes some of
the settings that you can customize on your IP Deskphone.

• “Adjusting the display screen contrast” on page 71

• “Creating the idle screen text display” on page 72

• “Configuring the Backlight Screensaver” on page 73

• “Configuring Menu Auto back-out” on page 74

• “Selecting a ring pattern” on page 7 6

• “Adjusting the volume” on page 77

• “Selecting a language” on page 82

• “Selecting the date and time format” on page 83

• “USB headset” on page 86

Adjusting the display screen contrast

Note: Adjusting the display screen contrast of the IP Deskphone also
adjusts the Expansion Module contrast, if you have an Expansion
Module connected to your Avaya 1120E IP Deskphone.

To adjust the display screen contrast:

Prefs

1. Press the Prefs context-sensitive soft
key, select Display, Display Settings
and then select Contrast.

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Configuring the Avaya 1120E IP Deskphone

2. Press the Left/Right navigation key to
increase or decrease the display
contrast level.

3. Choose one of the following:

Apply Cancel

or

— Press the Set context-sensitive soft

key to save the changes and return
to the Display menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Display menu.

Creating the idle screen text display

You can create a text to display on the screen, while the IP Deskphone is
idle.

To create the idle screen display text:

Prefs 1. Press the Prefs context-sensitive soft

key, select Display, and select Idle

Screen Text Display.

abc

2. Press the abc/123 context-sensitive soft
key to toggle between alphabetic or
numeric input.

72

3. Use the dialpad to enter the display text
you want to appear on the idle screen
display of the IP Deskphone.

Configuring the Avaya 1120E IP Deskphone

4. Choose one of the following:

Save Back

or

— Press the Save context-sensitive

soft key to save the idle screen text
display.

— Press the Back context-sensitive

soft key to keep the existing screen
display text and return to the

Display menu.

Configuring the Backlight Screensaver

To configure the amount of time the LCD screen remains backlit:

Prefs

1. Press the Prefs context-sensitive soft
key, select Display, Display Settings
and then select Backlight Screensaver
from the menu.

2. Press the Left/Right navigation key to
increase or decrease the length of time
you want the idle screen to remain
backlit.

Apply Cancel

or

3. Choose one of the following:
— Press the Select context-sensitive

soft key to configure the length of
time for the IP Deskphone to remain
backlit and return to the Display
menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Display menu.

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Configuring the Avaya 1120E IP Deskphone

Configuring Menu Auto back-out

You can use the Menu Auto back-out feature to configu re the time interval
required for the IP Deskphone to go back to the idle screen when the
IP Deskphone is left inactive.

To configure Menu Auto back-out:

Prefs 1. Press the Prefs context-sensitive soft

key, choose Display, and then Menu

Auto back-out.

2. Choose one of the following:

Select Back

or

— Press the Select context-sensitive

soft key.

— Press the Back context-sensitive

soft key to return to the previous
menu.

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Configuring the Avaya 1120E IP Deskphone

3. Press the Up/Down navigation key to
scroll through the screen and choose the
required time interval.

Choose one of the following values:
— Never
—10 min
—5 min
—2 min
—1 min
—30 sec
—15 sec

Note: The Never option turns off Menu
Auto back-out.

4. Choose one of the following:

Select Back

or

Note: When you enter the Auto back-out menu, the current
configuration for the Menu Auto back-out time is pre-selected
(highlighted) on the list.

When you press the Select context-sensitive soft key, the time interval is
flagged to commit to the configured preferences (done after the idle
screen is displayed), and is used for menu auto back-outs from that point
forward.

— Press the Select context-sensitive

soft key to configure the Auto back­out time to the selected (highlighted)
value and return to the Display
menu.

— Press the Back context-sensitive

soft key to dismiss the Auto back-out
time menu and return to the Display
menu.

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Configuring the Avaya 1120E IP Deskphone

Selecting a ring pattern

You can use the ring pattern feature to select the ring pattern for an
incoming call.

To select the ring pattern for an incoming call:

Prefs

Select

Test

Back

1. Press the Prefs context-sensitive soft
key, select Audio, select Tones, and
then select Ring Pattern.

2. Press the Up/Down navigation key to
scroll through and highlight the different
ring patterns displayed on the LCD
screen.

3. Choose one of the following:
— Press the Select context-sensitive

soft key to configure the ring pattern
and return to the Tones menu.

—Press the Test context-sensitive soft

key to briefly play the selected ring
pattern.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the
previous menu.

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Configuring the Avaya 1120E IP Deskphone

Adjusting the volume

You can adjust the volume of the IP Deskphone for the following:

• Ring Volume

• Handset Volume

• Headset Volume

• Handsfree Volume
A sliding scale appears on the LCD screen display when you adjust the

volume. Figure 13 on page 77 shows how to adjust the volume.

Figure 13: Adjusting the volume

Adjusting the ring volume

You can adjust the ring volume for an incoming call.

To adjust the ring volume for an incoming call:

Prefs

1. Press the Prefs context-sensitive soft
key, select Audio, select Tones, and
then select Alerting Volume.

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Configuring the Avaya 1120E IP Deskphone

2. To adjust the ring volume of an incoming
call do one of the following:

— Press the Left/Right navigation key.
— Press the Volume fixed keys to

3. Choose one of the following:

increase or decrease the volume.

Set Back

or

— Press the Set context-sensitive soft

key to configure the selected volume
and return to the Tones menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Tones menu.

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Configuring the Avaya 1120E IP Deskphone

Adjusting the volume of the Handset, Headset, and Handsfree mode

You can adjust the volume for the handset, headset, and the handsfree
speaker of the IP Deskphone.

To adjust the volume of the handset:

Prefs

Set Back

or

1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Handset.

2. To adjust the handset volume use one of
the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.

Note: To adjust the volume during a call,
use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:
— Press the Set context-sensitive soft

key to configure the selected volume
and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep existing
configurations and return to the

Voice menu.

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Configuring the Avaya 1120E IP Deskphone

You can adjust the headset volume on the IP Deskphone.

To adjust the headset volume:

Prefs

Set Back

or

1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Headset.

2. To adjust the handset volume use one of
the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.

Note: To adjust the volume during a call,
use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:
— Press the Set context-sensitive soft

key to set the selected volume and
return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Voice menu.

You can adjust the handsfree mode volume on the IP Deskphone.

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Configuring the Avaya 1120E IP Deskphone

To adjust the handsfree mode volume:

Prefs

Set Back

or

1. Press the Prefs context-sensitive soft
key, select Audio, select Voice, and
then select Handsfree.

2. To adjust the handsfree volume use one
of the following methods:

— Press the Left/Right navigation key

to increase or decrease the volume
of the handset.

— Press the Volume + fixed key to

increase the handset volume or
press the Volume - fixed key to
decrease the handset volume.

Note: To adjust the volume during a call,
use only the Volume + and

Volume - fixed keys.

3. Choose one of the following:
— Press the Set context-sensitive soft

key to configure the selected volume
and return to the Voice menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Voice menu.

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Configuring the Avaya 1120E IP Deskphone

Selecting a language

The display is available in multiple languages. A maximum of six
languages are accessible through the IP Deskphone. The system
administrator determines which languages are available for your IP
Deskphone.

To select a language:

Prefs

Change

Select Back

or

1. Press the Prefs context-sensitive soft
key, and then select Language. The
current language displays.

2. Press the Change context-sensitive soft
key to change the language.

3. Press the Up/Down navigation key to
scroll and highlight the desired language
(for example, German [Deutsche]).

4. Choose one of the following:
— Press the Select context-sensitive

soft key to save the desired
language and return to the previous
screen.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Preferences menu.

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Configuring the Avaya 1120E IP Deskphone

Selecting the date and time format

Several date and time formats are available. F orma ts are base d on the
12-hour and 24-hour clocks.

To select a date format:

Prefs

1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.

Change

2. Press the Change context-sensitive soft
key.

3. Press the Up/Down navigation key to
highlight Date Format in the menu.

Change

4. Press the Change context-sensitive soft
key to change the Date Format.

5. Press the Up/Down navigation key to
scroll and highlight either a month/day
(MM/DD) or a day/month (DD/MM)
format.

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Configuring the Avaya 1120E IP Deskphone

6. Choose one of the following:

Select Back

or

You can select a time zone for your IP Deskphone.

To select a time zone:

— Press the Select context-sensitive

soft key to save the format and
return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Time Format menu.

Prefs

1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.

Change

2. Press the Change context-sensitive soft
key.

3. Press the Up/Down navigation key to
highlight Timezone in the menu.

84

Change

4. Press the Change context-sensitive soft
key to change the Date Format.

Configuring the Avaya 1120E IP Deskphone

5. Press the Up/Down navigation key to
scroll through and highlight the time
zones.

Note: Time zones are listed based on
GMT format, for example:

— GMT -11:00 Samoa
— GMT -10:00 Hawaii

6. Choose one of the following:

Select Back

or

You can select the time zone format for your IP Deskphone.

To select a time format:

— Press the Select context-sensitive

soft key to save the time zone
selection and return to the Time
Format menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Time Format menu.

Prefs

1. Press the Prefs context-sensitive soft
key, select Misc Options, and then
select Time.

Change

2. Press the Change context-sensitive soft
key.

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Configuring the Avaya 1120E IP Deskphone

3. Press the Up/Down navigation key to
highlight Time Format in the menu.

Change

4. Press the Change context-sensitive soft
key change the date format.

5. Press the Up/Down navigation key to
scroll and highlight a time format:

— 12-hour
— 24-hour
—French

6. Choose one of the following:

Select Back

or

— Press the Select context-sensitive

soft key to save the time format and
return to the Time Format menu.

— Press the Back context-sensitive

soft key to keep the existing
configurations and return to the

Time Format menu.

USB headset

You can attach only one USB headset to the
Avaya 1120E IP Deskphone. (If you add an additional USB headset, the
IP Deskphone ignores it without any message.) When you connect the
USB headset to the USB port of the IP Deskphone, the IP Deskphone
configures the headset to work with it.

Table 9 on page 87 lists the types of USB headsets that work with the

Avaya 1120E IP Deskphone.

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Configuring the Avaya 1120E IP Deskphone

Table 9: Supported USB headset types

Headset type Frequency

Avaya Enhanced USB
Headset Adapter

Avaya Mobile USB
Headset Adapter

Plantronic CS50/CS60
Wireless USB
Headsets

GN Netcom 9300
series wired and
wireless USB
headsets

Algo Analog Terminal
Adapter

8 KHz

8 KHz

8-48 KHz Continuous
Spectrum

16 KHz

8 KHz

Headset menu

The USB Audio feature adds the USB headset as an alternative headset
in addition to the wired headset. You can add a hea dse t to your
preferences by clicking on the Prefs context-sensitive soft key, and then
choosing Audio. The Audio option allows you to select and configure the
preferred headset. Figure 14 on page 88 displays the Audio menu with
the Headset Selection menu item.

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Configuring the Avaya 1120E IP Deskphone

Figure 14: Preferences menu with Headset menu item

On the IP Deskphone, after you select the Prefs, Audio, and Headset

Selection menu items, use the Headset screen to select the desired

headset and corresponding functional parameters. Figure 15 on page 88
displays the Headset screen.

Figure 15: Headset screen

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Configuring the Avaya 1120E IP Deskphone

Table 10 on page 89 describes the configuration options on the Headset

screen.

Table 10: Configuration options on the Headset screen (Part 1 of 2)

Option Function

Active Headset Device Select the active headset device;

either USB or Wired.

Note: The headset can be
selected before it is attached
(wired or USB).

Items below the Active Headset
Device field are dimmed, if either
USB headset is not selected or if
the attached headset is not one
of the Human Interface Device
(HID) supported headset types.

Wired Headset Type Select the type of wired headset

you required.

• Headset Type 1 (Generic
narrow band)

• Headset Type 2 (Wideband)

• Headset Type 3 (Wideband)

Enable HID Commands Enable HID Commands only if

USB headset is selected.
The checkbox is used to enable

the HID commands of supported
headsets to allow the
IP Deskphone to run in generic
mode 1 operation, supporting
both USB audio and HID
commands. The configuration is
ignored for non-supported USB
headsets.

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Configuring the Avaya 1120E IP Deskphone

Table 10: Configuration options on the Headset screen (Part 2 of 2)

Option Function

MHS Headset Type Choose an MHS Headset Type

only if Avaya headset adapter is
detected.

This list contains the different
wired headset types that can be
attached to the Avaya Enhanced
or Mobile Adapters for loss plan
adjustment. The command is
ignored for other types of USB
headsets. This item is dimmed if
the attached headset is not one
of the Avaya headset types.

MHA Back Light Enable the MHA Back Light (only

if Avaya headset adapter is
detected).

The checkbox is used to enable
or disable the back light
equipped in Avaya Enhanced or
Mobile headsets. The command
is ignored for other types of USB
headsets. This item is dimmed if
the attached headset is not one
of the Avaya headset types.

The changes in the menu take effect immediately if the device is
attached. The active voice path switches to the selected headset if you
are on an active call. If you press the Apply context-sensitive soft key,
then the changes are applied, the settings are made permanent by
storing the values in persistent storage, and they are applied every time
the IP Deskphone starts up. However, all changes made are ignored and
restored if you press the Back context-sensitive soft key.

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Configuring the Avaya 1120E IP Deskphone

Presence of USB headset

On the System menu, choose Phone Information , and th en select USB
to verify the presence of the USB headset attached to the IP Deskphone.
When you select the USB menu, the attached USB headset is displayed
along with other USB devices. The name of the USB device directly
appears from the USB devices themselves. The product description has
no explicit USB headset indications for the attached USB headset. The
following figure displays the headset setting screen.

Figure 16: Presence of USB Headset screen

Audio format selection

After the IP Deskphone receives the endpoint configurations, it searches
the records to select an audio format that matche s the IP Deskphone
requirements. If no match is found, then the default audio format is used.
After you select the format, the IP Deskphone sends a command to the
device to select the corresponding endpoints for audio transfers.

The IP Deskphone supports both 8KHz and 16KHz audio. You can select
the 16KHz audio, if the headset supports it. The IP Deskphone is a mono
device with only one voice channel. For stereo USB headsets detected,
the IP Deskphone replicates one channel voice data to both left and right
channels of the headsets to simulate stereo output.The following table
lists the audio format requirements supported by the IP Deskphone.

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Configuring the Avaya 1120E IP Deskphone

Table 11: Supported USB audio formats

Audio Parameters Values

Audio Format PCM only
Subframe size 2
Bit Resolution 16 bits
Frequency Type Continuous (0) or Discrete (> 0)
Sample Frequency If Continuous, default to 16 KHz. If

Discrete, 8 KHz, 16KHz or 8KHz
multiple. Preference is given to
16KHz audio, if supported

Audio Channel Mono (1) or Stereo (2)

After you select the format and the Set Interface command is sent, the
USB headset runs in Generic Mode 1 operation (both audio and HID) or
Mode 2 operation (audio only). If the headset runs in Mode 1 operation,
the IP Deskphone configures the task or callback to communicate with
the USB HID control events between the IP Deskphone and the headset.
You can insert the headset during an active call. The IP Deskphone
synchronizes the headset state machine of the IP Deskphone to the
current state of the headset to ensure the LED match status.

During the call, if the audio negotiated between the two parties is set to
8KHz audio and the IP Deskphone is setup for 16KHz USB Headset
audio, the IP Deskphone performs the transcoding between 8KHz audio
to 16KHz audio. Likewise, if the audio negotiated between the two parties
is set to 16KHz audio and the headset supports only 8KHz audio, the
IP Deskphone performs the transcoding between 16KHz audio to 8KHz
audio.

Generic USB headset

When a generic USB headset (or supported headset with HID command
disabled) is attached to the IP Deskphone and selected, it behaves like a
wired headset. All call controls, on hook, off hook, mute, volume up, and
volume down are performed using the keys on the IP Deskphone. The
IP Deskphone does not use the User interface elements on the headset,

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Configuring the Avaya 1120E IP Deskphone

including LEDs if present. When the USB headset is selected, the voice
path to or from the USB headset is used in an active call.

Avaya USB headset adapter with HID

When you enable the HID support for Avaya USB Mobile or Enhanced
adapter, then the IP Deskphone makes use of the UI elements on the
adapter. Both type of USB headsets are stimulus devices, as the
IP Deskphone can have complete control of the LEDs. Table 12 on

page 93 lists the features of the Avaya USB headset Adapter.

Table 12: Avaya USB headset adapter with HID support

Feature Description

Key Event Key press on the adapter generates events

only with a state maintained and actions
taken by the IP Deskphone. The re is a one­to-one mapping on most of the keys on the
adapter to the keys on the IP Deskphone
(the Avaya Enhanced Adapter has a Avaya
logo key which does not exist on the
IP Deskphone). Table 13 on page 9 6
illustrates the mappings:

Key press events on the adapter are sent to
the IP Deskphone through the USB. When
the IP Deskphone receives these events, it
maps them to the corresponding key events
as if the keys on the IP Deskphone are
pressed.

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Configuring the Avaya 1120E IP Deskphone

Feature Description

LED There are two LEDs on the adapters, one for

the mute status and the other for message
waiting. These two LEDs are also mapped
to the corresponding LEDs on the
IP Deskphone. The IP Deskphone
synchronizes the LEDs status with that of
the IP Deskphone: the Mute LED for mute
indication and the Message Waiting LED for
message waiting and incoming call (flash)
indications. The Avaya USB Enhanced
Adapter has an extra port to connect an
external alerter. If there is an external alerter
attached, the external alerter is kept
synchronized with the Message Waiting
LED.

Attached Indicator When a Avaya USB Mobile or Enhanced

Headset is connected to the IP Deskphone,
after enumeration, the IP Deskphone
flashes the LEDs on the headset for a short
duration to indicate the headset is ready to
use.

Back Light Both adapters have a back light to allow

easy identification of the adapters. If the
back light is enabled in the Headset screen,
the back light of the adapter turns on after
enumeration.

Message Waiting If there is voice message waiting on the

IP Deskphone, the IP Deskphone turns on
the red message waiting LED on the
IP Deskphone and on the adapter. The
IP Deskphone turns off the red message
waiting LED if there is no voice message
waiting.

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Configuring the Avaya 1120E IP Deskphone

Feature Description

External Alerter The Avaya USB Enhanced Adapter has a

port to allow an External Alerter (large LED
indicator) to attach to the adapter. The
IP Deskphone uses HID commands to keep
the External Alerter synchronized with the
red Message Waiting LED on the
IP Deskphone and on the adapter.

Incoming Call When there is an incoming call, the

IP Deskphone sends an alerting event to the
adapter. The red Message Waiting LED
flashes to indicate there is an incoming call

on the IP Deskphone.
Caller ID Information Not applicable.
Call Answer You can answer an incoming call by

pressing the Headset key on the

IP Deskphone or the Off Hook (Green) key

on the adapter. After a call is answered,

audio data flows between the IP Deskphone

and the headset adapter through the USB.
Outgoing Call You can make an outgoing call by either

pressing the Headset key on the

IP Deskphone, or the Off Hook (Green) key

on the adapter. When off hook, the

IP Deskphone streams dial tone to the

headset. The telephone number must be

dialed using the key pad of the

IP Deskphone. After a call is answered,

audio data flows between the IP Deskphone

and the headset adapter through the USB.
Call Release You can release an incoming call or an

outgoing call by pressing either the On Hook

(Red) key on the adapter, or the Release

(Goodbye) key on the IP Deskphone. After a

call is released, audio data between the

IP Deskphone and the headset stops.

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Configuring the Avaya 1120E IP Deskphone

Feature Description

Call Mute Pressing the Mute key on the adapter is

equivalent to pressing the Mute key on the

IP Deskphone. After processing the mute

event, the voice path from the IP Deskphone

to the far end is muted. Both the Mute LED

on the IP Deskphone and the LED on the

adapter are lit to indicate the call is muted.

When unmuted, the voice path resumes and

both LEDs go off.
Volume Up/Down Pressing the Volume Up/Down key on the

adapter is equivalent to pressing the Volume

Up/Down key on the IP Deskphone. After

processing the Volume Up/Down events,

the system volume changes and affects the

volume on the attached headset.
Audio Processing Same as the wired headset. Audio quality is

restricted to narrow band with mono voice

channel only.

Table 13 on page 96 lists the Avaya USB adapter key mappings.

Table 13: A vaya USB adapter key mappings

Keys on adapter Keys on the IP Deskphone

Blue Key Expand Key
Green Key Headset Key
Red Key Release Key
Mute Key Mute Key
Volume Up/Down Volume Up/Down

The Blue key is mapped to the Expand key on the IP Deskphone.
Therefore, pressing the Blue key invokes the Instant Messaging screen.

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Configuring the Avaya 1120E IP Deskphone

Third–party USB headsets with HID

Both USB Audio and USB HID commands are supported. The two
classes of third-party USB headsets are as follows:

• Plantronics CS50/CS60 Wireless USB headsets

• GN Netcom 9300 series wired and wireless USB headsets
The HID support of third-party USB headsets performs differently from the

Avaya Headset. The headsets are independent devices with an internal
state machine to control LED operations and headset behavior.

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Configuring the Avaya 1120E IP Deskphone

Table 14 on page 98 lists the features of a third–party USB headset with

HID support.

Table 14: Third-party USB headset with HID support features (Part 1 of 5)
(Part 1 of 5)

Feature Description

Key Events Both types of headsets have equivalent

mechanisms to generate the following
key events:

• On Hook

• Off Hook

•Mute

• Volume Up/Down
The headsets send the corresponding

HID commands to the IP Deskphone to
synchronize call processing operations.
When the IP Deskphone receives these
commands, the IP Deskphone maps
them to the corresponding key events
(except the Volume Up/Down keys) as if
the keys on the IP Deskphone are
pressed.

If the corresponding keys on the
IP Deskphone are used instead, the
IP Deskphone sends the HID
commands to the headsets to allow the
headsets to update their internal state
machine.

LEDs Both types of headsets have LEDs on

the base station for status indication.
These LEDs are controlled by the
headset base stations themselves
according to their internal state
machines. The IP Deskphone has no
direct control of these LEDs.

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Configuring the Avaya 1120E IP Deskphone

Table 14: Third-party USB headset with HID support features (Part 2 of 5)
(Part 2 of 5)

Feature Description

Attached Indicator Both types of headsets ca n have

attached indications independent of the
IP Deskphone operations.

The GN Netcom (Jabra) 9350 headset
can take over 3 seconds to complete the
enumeration process after the headse t
is attached to the IP Deskphone. During
enumeration, the LEDs at the bottom of
the base station flash. The enumeration
process is complete only when there is a
blink at the headset piece and the base

LEDs become solid.
Back Light Not applicable
Message Waiting Not applicable
External Alerter Not applicable
Incoming Call When there is an incoming call, the

IP Deskphone sends an alerting event to

the headset. Each type of headset has

different incoming call indications.
Caller ID Information Not applicable

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Configuring the Avaya 1120E IP Deskphone

Table 14: Third-party USB headset with HID support features (Part 3 of 5)
(Part 3 of 5)

Feature Description

Call Answer You can answer an inco ming call by

pressing the Headset key on the

IP Deskphone or the Off Hook

equivalent key on the headset. The

IP Deskphone coordinates the key

events from both sources and performs

the necessary call processing

operations. Call connected indications, if

available, are autonomous within the

headset to match its internal state. After

a call is answered, audio data flows

between the IP Deskphone and the

headset through the USB.
Outgoing Call You can make an outgoing call by either

pressing the Headset key on the

IP Deskphone or the Off Hook

equivalent key on the headset. When off

hook, the IP Deskphone streams dial

tone to the headset. This class of

headset has no dial pad and the

telephone number must be dialed using

the key pad of the IP Deskphone. After

the call is connected, voice data streams

between the IP Deskphone and the

headset.

100